Central Manchester University Hospitals NHS Foundation Trust. OD&T Course Brochure OD&T Course Brochure

Transcription

1 Central Manchester University Hospitals NHS Foundation Trust OD&T Course Brochure OD&T Course Brochure

2 Contents IT Courses Page Microsoft Access Introduction 7 Microsoft Access Intermediate 8 Microsoft Access Advanced 9 Visual Basic for Applications Access 10 Computers for the Terrified & Windows for Beginners 11 Microsoft Excel 2003/2010 Introduction 12 Microsoft Excel 2003/2010 Intermediate 13 Microsoft Excel 2003/2010 Advanced 14 Visual Basic for Applications Excel 15 Microsoft Outlook 16 Microsoft Outlook and Internet Introduction 17 Microsoft Power Point Introduction 18 Microsoft Power Point Intermediate 19 Microsoft Word Introduction 20 Microsoft Word Intermediate 21 and Meetings Management 22 2

3 Psychometric Tools Page FIRO-B Relationships Tool 24 Thomas Kilmann Conflict Mode Instrument 25 Myers Briggs Type Indicator MBTI 26 Occupational Personality Questionnaires (OPQ) 27 Bespoke Training Coaching 29 Team Building 30 Entry to Clinical Practice Apprenticeship Programme: Level 2 (intermediate) 32 Apprenticeship Programme: Level 3 (advanced) 33 3

4 Contents Leadership and Management Page Customer Service Programme for Managers 35 Institute of Leadership and Management Level 3 Award in Leadership and Management 36 Institute of Leadership and Management Level 5 Certificate in Management 37 Coaching 38 Leadership Framework 360 Feedback 39 Appraisal Training 40 Personal Effectiveness Page and Meetings Management 42 Chairing a Meeting 43 Customer Service Progamme for Managers 44 Persuading, Negotiating and Influencing 45 Customer Service Programme 46 4

5 Introduction to Report Writing 47 Minute Taking 48 Presentation Skills 49 Advanced Presentation Skills 50 APM Introductory Certificate in Project Management 51 PRINCE2 Foundation 52 PRINCE2 Practitioner 53 Conflict Resolution 54 Conflict Resolution Refresher 55 Interview Skills 56 Time Management 57 5

6 IT Courses

7 Microsoft Access Introduction Delegates will spend time creating a table in design view, then adding, editing and deleting records. They will learn to sort, filter, search for and manage data, along with creating a query and sorting information to get answers to questions. Finally, delegates will learn to produce reports in order to present data. Individuals who need to learn the basics of using Access databases, information management and producing reports as part of their job role. To be able to explain database concepts and terminology e.g. query, form, table To be able to design and create tables To be able to enter and manipulate data To be able to create forms for viewing and inputting data To be able to extract and analyse data and produce information reports Duration: One Day 7

8 Microsoft Access Intermediate Delegates on this intermediate level course will be taken through practical steps in order to understand and create table relationships; perform calculations on a form/report and add combo boxes. They will be taught how to customise form design, use sub-forms, create multiple table select queries, use calculated fields in queries and create parameter queries. Finally, they will learn how to customise report designs in order to present data. Individuals who are existing users of Access or who have attended the introductory course and wish to expand upon their knowledge of advance techniques of database design and manipulation. Individuals are strongly advised to attend the introductory course prior to enrolling on this programme. To be able to create a relational database To be able to create advanced queries To be able to customise the presentation of forms and reports To be able to produce more complex forms and reports Duration: One Day 8

9 Microsoft Access Advanced Delegates will undertake a range of practical exercises to gain an advanced working knowledge of Access including relationships, queries, macros and security. Individuals who are existing users of Access or who have attended the introductory and intermediate courses and wish to expand upon their knowledge of advance techniques of database design and manipulation. Individuals are strongly advised to attend the introductory and intermediate courses prior to enrolling on this programme. To be able to explain advanced relationships including many-to-many relationships To be able to perform advanced queries including equi-joins To be able to undertake advanced form design To be able to use macros and security including setting permissions Duration: One Day 9

10 Visual Basic for Applications (VBA) Access This 2 day interactive programming course introduces delegates to the extremely powerful tools of VBA within Microsoft Access. It explores the programming environment, including procedures, working with code and using VBA to process SQL statements. Individuals with advanced Access skills who wish to develop further. DELEGATES MUST HAVE ATTENDED THE ADVANCED ACCESS COURSE BEFORE APPLYING FOR THIS PROGRAMME. To be able to use programming code to automate time consuming and repetitive tasks To be able to customise many different parts of a database To be able to use VBA to improve the flow of data To be able to secure a database using programming code Duration: Two Days 10

11 Computers for the Terrified & Windows for Beginners This full day course provides an interactive introduction to basic computer skills including logging in; shutting down; using a keyboard; mouse techniques and an introduction to a number of commonly used programmes such as Microsoft Word. Individuals who have very limited or no experience of using computers who want to find out more about some of the basic functions. To be able to explain how computers and the Windows interface works To be able to explain the benefits and capabilities of computers To be able to use applications e.g. Word, Window Explorer To be able to use common features such as open, close, save and print Duration: One Day 11

12 Microsoft Excel 2003/2010 Introduction This course is designed to teach the basics of Microsoft Excel through a range of guided practical activities. Delegates will learn about the excel layout, how to perform calculations, customise form designs and customise reports for presenting data. Individuals who are new to using Excel spreadsheets and need to present numerical information and present data graphically. To be able to explain how a spreadsheet works To be able to enter, modify and delete data and use simple calculations To be able to change the way information appears To be able to create and modify a chart Duration: One Day 12

13 Microsoft Excel 2003/2010 Intermediate Following on from the introductory course, this full day programme further develops Excel skills such as linking cells and workbooks, creating databases and modifying complex charts. Individuals who have attended the Introductory course and wish to learn more advanced techniques. Individuals are strongly advised to attend the introductory course prior to enrolling on this programme. To be able to use functions, conditional formatting and comments To be able to use relative and absolute cell references To be able to copy formulae using paste special, create and use look up tables To be able to protect cells and worksheets Duration: One Day 13

14 Microsoft Excel 2003/2010 Advanced The advanced Excel course builds on existing knowledge to explore the use of functions and logic, advanced data management tools, Excel VBA and customisations. Individuals who are existing users of Excel or who have attended the introductory course and wish to learn advance techniques such as performing calculations and representing data graphically. Individuals are strongly advised to attend the introductory and intermediate courses prior to enrolling on this programme. To be able to use functions, conditional formatting and comments To be able to use relative and absolute cell references To be able to copy formulae using paste special, create and use look up tables To be able to protect cells and worksheets To be able to use IF logic and custom menus Duration: One Day 14

15 Visual Basic for Applications Excel This 2 day interactive course is for advanced users of Excel who wish to use the features and functions of Visual Basic programming to automate tasks within Excel and improve the manipulation and usability of their data. Individuals with advanced Excel skills who wish to develop further. DELEGATES MUST HAVE ATTENDED THE ADVANCED EXCEL COURSE BEFORE APPLYING FOR THIS PROGRAMME. To be able to explain the basis of VBA forms, objects, expressions and variables To be able to control program execution To be able to manipulate objects on forms and sheets Duration: Two Days 15

16 Microsoft Outlook This course introduces the functions of Microsoft Outlook and shows delegates how to use it effectively day-to-day to send messages, create appointments and organise mail. Individuals who wish to utilise the electronic mail facility for themselves or on behalf of colleagues. Users must have an Outlook address set up. To be able to explain the value and uses of electronic mail To be able to communicate using Outlook To be able to use the calendar facility To be able to create and use contact and distribution lists Duration: One Day 16

17 Microsoft Outlook and Internet Introduction This course provides an introduction to the calendar and functions within Outlook including sending and organising messages. It also covers the basics of internet use for those wanting to learn how to perform searches and browse websites. Individuals who have very limited or no experience of using and the internet who want to develop their skills. To be able to use basic functions To be able to send simple messages To be able to open, browse and search the internet To be able to use common features including links and favourites Duration: One Day 17

18 Microsoft Power Point Introduction This course teaches the basics of Power Point from creating new presentations and choosing layouts to formatting and slide transition options. Delegates will also learn how to run a presentation and how to print handouts and notes. Individuals who need to learn how to prepare electronic presentations. This course is also valuable for those who need to modify presentations created by others. To be able to explain the concepts, functions and uses of on-screen presentations To be able to create, edit and format presentations To be able to apply formatting to slides To be able to produce paper copies of slides, handouts and notes Duration: One Day 18

19 Microsoft Power Point Intermediate For individuals who have attended the Introductory course or already have some confidence in using Power Point, the Intermediate level training day builds more advanced skills and knowledge. Delegates will cover animations and action buttons as well as incorporating slides from other presentations into their own. Individuals who are already confident in using the programme, but wish to learn more advanced techniques. To be able to create a Master Slide template To be able to apply timings, animation, sounds and other effects To be able to use the drawing tools and group objects together To be able to run a continuous, professional presentation Duration: One Day 19

20 Microsoft Word Introduction Delegates will cover all the basics of Microsoft Word through a practical, tutor-led course. From highlighting, moving and deleting text, to headers, bullet points and basic tables, all essential elements of the programme will be covered. Individuals who are new to word processing or who have used other word processing packages and are new to Microsoft Word. To be able to produce high quality letters, reports and other text documents To be able to create files and edit text within documents To be able to change the appearance of text with formatting tools To be able to insert features such as pictures, tables and diagrams Duration: One Day 20

21 Microsoft Word Intermediate Following on from the beginners course, or for individuals who are already comfortable with the basics of Microsoft Word, this Intermediate course offers practical skills in higher level functions. Delegates will gain confidence in areas such as autocorrect, text boxes, mail merge, watermarks and indents. Individuals who have gained experience and knowledge in Microsoft Word and now wish to expand upon and enhance their word processing skills. To be able to find and replace information within a document To be able to set up and use options to correct and enter text automatically To be able to change the appearance of text using boxes, columns and borders To be able to create standard letters and an address file using the mail merge feature Duration: One Day 21

22 and Meetings Management This programme looks at how working practices of using and managing meetings can be efficient and effective. It is as much about behavioural change, as it is about looking at the processes in place to do day-to-day work. By adopting and embedding best practice in how workloads are managed, meetings are run, and s are dealt with we can work productively individually and collectively. Individuals who communicate via and, who chair or take part in a number of meetings. To be able to: Reduce the amount of time spent dealing with s Reduce unwanted items Improve quality of s you send and receive Reduce the number of s you receive Reduce the stress associated with s Agree outcomes from meetings Start and finish meetings on time Determine the appropriate meetings to attend Prepare effectively for meetings Participate fully in meetings Improve the quality of discussion in meetings Complete agreed actions Duration: Half Day 22

23 Psychometric Tools

24 FIRO-B Relationships Tool The FIRO instrument is a personality questionnaire focusing on how individuals behave towards others, and how they expect others to behave towards them. Using a simple model of interpersonal relationship styles, the FIRO tool can reveal hidden mismatches between wanted and expressed behaviour, offering profound insights that touch at the heart of an individual s sense of who they are. This tool is open to all but particularly beneficial for teams. Team development Communication Coaching Stress management Leadership development Conflict management Improving working relationships Duration: Questionnaire completion approximately 20 minutes. Individual feedback sessions approximately 90 minutes. Team sessions can be developed on request, please contact us. 24

25 Thomas Kilmann Conflict Mode Instrument The TKI helps people identify their preferred approach to conflict, and looks at how to use different styles to cope with various types of conflict situations. It prompts people to think about their reaction to interpersonal friction, and suggests strategies to positively affect the outcome of conflict, both in terms of relationships and results. Open to all but beneficial for teams. Conflict resolution Conflict management Duration: Individual feedback sessions take approximately 90 minutes Team sessions can be developed on request, please contact us. 25

26 Myers Briggs Type Indicator The MBTI (Myers-Briggs Type Indicator) questionnaire provides a highly insightful framework for individual and group development, provoking self-awareness by looking at how a person perceives the world and how they prefer to interact with others. The MBTI instrument sorts individuals into psychological types so that they can identify how they are similar to some people and different to others, and how they can improve their working and personal relationships in a positive and constructive way. MBTI Step I identifies an individual s psychological type (made up of four basic preferences) and provides a common language around how we interact with the world and each other. MBTI Step II enables exploration of the unique way in which an individual expresses their preferences by providing analyses of the five facets of each Step I dimension. Open to all but beneficial for teams or groups. Team development Communication Decision-making Career development Coaching Leadership development Conflict management Stress management Change Improved sales negotiation Duration: Questionnaire completion approximately minutes Individual feedback sessions approximately 90 minutes. Team sessions can be developed on request, please contact us. 26

27 Occupational Personality Questionnaires (OPQ) We have facilitators qualified to administer, interpret and feedback the results of Occupational Personality Questionnaires (OPQ) which is accredited by the British Psychological Society (BPS). We choose to use questionnaires produced by SHL who are a recognised industry leader in this field. Personality Questionnaires look at behavioural preferences that help you understand how you like to work. They are not concerned with abilities, more how you see yourself in terms of your personality; for example, the way you relate to others, and how you deal with feelings and emotions. The OPQ personality test helps you to understand your natural preferences, identifying strengths, areas to improve, situations where you are likely to excel and also areas where you may need to change your approach to reach the best outcome. The more you understand your own personality and that of others, the better able you are to realise how others perceive you and how they react to your personality and style. The feedback can be used in a number of ways: Leadership Development Succession Planning Organisational Change Team Development Please contact us for further information. 27

28 Bespoke Training We offer a wide range of development opportunities for individuals and teams which can be tailored to suit your needs. The following represent examples of interventions we have delivered previously but please contact us for bespoke advice about what we can provide for you.

29 Coaching Coaching is unlocking a person s potential to maximize their own performance. It is helping people to learn rather than teaching them. Coaching is a process that enables learning and development to occur and performance to improve, and can be tailored to the requirements of an individual coachee. Coaching is offered primarily for those staff who have the responsibility for others but please contact us to discuss individual requirements. The objectives of Coaching may include, but not be limited to: To learn to solve own problems To improve management performance To improve relationships with colleagues To improve interpersonal skills To develop greater self awareness To improve organization and time management skills To develop assertiveness skills To build self confidence To develop personal resilience To improve performance To reduce stress levels and increase coping mechanisms Duration: By agreement 29

30 Team Building Bespoke team building solutions are designed and tailored specifically to the needs of the team to maximise required outcomes. Following a team building request, a member of the OD&T team will arrange a consultation meeting with the team leader. During the consultation the requirements of the session and its outcomes will be discussed. The nature, approach and content of each teambuilding session may be different and are determined by the needs and requirements of the team. A bespoke proposal will be provided and once agreed, the date of the session will be determined. Testimonials from previous team building interventions are available on request, please contact OD&T for details. Any manager/supervisor/team leader who wants to improve the overall performance of their team. Managers that are having issues with dysfunctional teams and ways of working. Vary on case by case basis. Dependent on the needs of the manager/ team. Creating a team vision Team objective and target setting How to improve working relationships/channels of communication Process re-design through employee involvement Improving employee engagement How to deal with change more effectively individually/collectively Duration: Vary on case by case basis. Dependent on the needs of the manager/team. 30

31 Entry to Clinical Practice

32 Apprenticeship Programme: Level 2 (intermediate) The Apprenticeship Programme allows individuals to develop their potential and gain an accredited qualification whilst continuing to work. Candidates are assessed on practical elements of their role as well as submitting written evidence towards their portfolio. Apprenticeships can be undertaken in a range of areas from healthcare and support services to business administration. Achievement of the level 2 qualification is equivalent to 5 GCSEs. Individuals who report in to a line manager and take instruction at work. Improve knowledge and skills within the job role Improve or maintain numeracy and literacy skills Build a foundation for further academic or professional training Duration: One Year 32

33 Apprenticeship Programme: Level 3 (advanced) The Apprenticeship Programme allows individuals to develop their potential and gain an accredited qualification whilst continuing to work. Candidates are assessed on practical elements of their role as well as submitting written evidence towards their portfolio. Apprenticeships can be undertaken in a range of areas from healthcare and support services to business administration. Achievement of the level 3 qualification is equivalent to 2 A Levels. Individuals who have autonomy and responsibility within their role and who may manage or train others. Improve knowledge and skills within the job role Improve or maintain numeracy and literacy skills Build a foundation for further academic or professional training Duration: Eighteen Months 33

34 Leadership and Management

35 Customer Service Programme for Managers This course covers principles to ensure we are delivering excellent service to our customers whether it is patients, visitors, suppliers, colleagues, other departments etc. The course also focuses on how managers can encourage their team to focus on continually improving their own performance and contributing to improvements to processes. This course is designed for managers who are responsible for the people management of staff. To understand the impact of attitude, behaviour and language with practical tools and techniques to apply within the workplace. To be able to provide effective feedback to improve the performance of others. To be able to generate staff involvement and engagement to encourage ideas and buy-in to change. Duration: One Day 35

36 Institute of Leadership and Management (ILM) Level 3 Award in Leadership and Management The ILM level 3 Award is a broad management course containing the basic skills and knowledge required of a line manager. This course is designed for practising first line managers. Suitability is identified from role scope rather than job banding. Explain leadership styles and the role of the line manager Develop effective leadership techniques to suit different situations Be able to identify causes of motivation and demotivation Identify impact and reactions to change Describe methods to manage change effectively Identify methods to manage meetings effectively Duration: 9 weeks 36

37 Institute of Leadership and Management (ILM) Level 5 Award in Leadership and Management This programme covers the ILM Level 5 Award in Leadership and Management in addition to focussing on the range of strategic and operational skills required of a middle manager. This course is designed for practising middle managers. Suitability is identified from role scope rather than job banding. Explain the management role in relation to the organisation and strategy Develop effective leadership techniques to suit different situations Be able to identify and manage stress and conflict in teams Describe methods to lead and manage innovation and change Explain finance in the organisation and how to make a financial case Identify team dynamics in order to lead teams effectively to achieve organisational objectives Manage improvement initiatives in order to meet and exceed customer expectations Duration: 9 months 37

38 Coaching Coaching is unlocking a person s potential to maximize their own performance. It is helping people to learn rather than teaching them. Coaching is a process that enables learning and development to occur and performance to improve, and can be tailored to the requirements of an individual coachee. Coaching is offered primarily for those staff who have the responsibility for others but please contact us to discuss individual requirements. The objectives of Coaching may include, but not be limited to: To learn to solve own problems To improve management performance To improve relationships with colleagues To improve interpersonal skills To develop greater self awareness To improve organization and time management skills To develop assertiveness skills To build self confidence To develop personal resilience To improve performance To reduce stress levels and increase coping mechanisms Duration: By agreement 38

39 Leadership Framework 360 Feedback The Leadership Framework provides a consistent approach to leadership development for staff in health and care irrespective of discipline, role or function, and represents the foundation of leadership behaviour. Fundamental to its development was a desire to build on existing leadership frameworks used by different staff groups and create a single overarching leadership framework for all health and care staff. Delivering services to patients, service users, carers and the public is at the heart of the Leadership Framework. 360 feedback is a powerful tool to help individuals identify where their leadership strengths and development needs lie. The LF 360 tool reflects the seven domains of the Leadership Framework. The process includes getting confidential feedback from line managers, peers and direct reports. As a result, it gives an individual an insight into other people s perceptions of their leadership abilities and behaviour. The tool has been designed primarily for leaders at stages 3 and 4 of the Leadership Framework; middle managers and above (within the NHS this will be Band 7 or above). For more junior staff, a selfassessment tool is recommended, please contact OD&T for details. To provide information about the leadership behaviours of a person To enable benchmarking of leadership performance against others To obtain feedback relating to the impact of behaviour on others To enable the formulation of personal development plans Duration: Report set up and self assessment approximately one hour. Feedback meeting approximately two hours. 39

40 Appraisal Training Through interactive activities, group work and video content, the appraisal process will be explored and best practice discussed. Delegates will use this information along with an understanding of the organisation s paperwork to carry out meaningful, inclusive appraisals which will benefit all. Anyone who conducts appraisals. Consider the benefits of an appraisal to a range of stakeholders Be familiar with the systems that support performance management including being able to undertake appraisals in accordance with best practice, policy and procedure Plan an effective appraisal session Know and be able to apply, the knowledge and skills required to manage the performance and development of staff Have an awareness of the cognitive framework (framing) and how it may impact on their perception and limit performance Set SMART objectives Be aware of effective/ineffective feedback and how to use appropriately Be familiar with the organisation s appraisal paperwork and how to use it Duration: Half Day 40

41 Personal Effectiveness

42 and Meetings Management This programme looks at how working practices of using and managing meetings can be efficient and effective. It is as much about behavioural change, as it is about looking at the processes in place to do day-to-day work. By adopting and embedding best practice in how workloads are managed, meetings are run, and s are dealt with we can work productively individually and collectively. Individuals who communicate via and, who chair or take part in a number of meetings. To be able to: Reduce the amount of time spent dealing with s Reduce unwanted items Improve quality of s you send and receive Reduce the number of s you receive Reduce the stress associated with s Agree outcomes from meetings Start and finish meetings on time Determine the appropriate meetings to attend Prepare effectively for meetings Participate fully in meetings Improve the quality of discussion in meetings Complete agreed actions Duration: Half Day 42

43 Chairing a Meeting Our focus on this course is to help managers and specialists who want to get the most from the meetings they chair by achieving clearly defined meeting outcomes, maximising participant contributions and overcoming meeting challenges. The session is interactive and involves discussion/debate, filmed scenarios and practical application. We cover principles and roles within effective meetings, using meeting agendas and managing participation. Managers and subject matter experts who chair meetings. To be able to explain the roles and expectations within effective meetings, including the role of the chairperson, facilitator, minute taker and attendees To establish the best structure for conducting meetings and the tools available to achieve the meeting outcomes To develop skills and techniques to manage different behaviours and energy levels within a meeting to ensure they get the most from the meeting attendees contributions Duration: Half Day 43

44 Customer Service Programme for Managers This course can be tailored to meet the business needs of your organisation. The following represents the course that we run for the healthcare sector. This course covers principles to ensure we are delivering excellent service to our customers whether it is patients, visitors, suppliers, colleagues, other departments etc. The course also focuses on how managers can encourage their team to focus on continually improving their own performance and contributing to improvements to processes. This course is designed for managers who are responsible for the people management of staff. To understand the impact of attitude, behaviour and language with practical tools and techniques to apply within the workplace. To be able to provide effective feedback to improve the performance of others. To be able to generate staff involvement and engagement to encourage ideas and buy-in to change. Duration: One Day 44

45 Persuading, Negotiating and Influencing This 1 day course is predominately aimed at managers/supervisors who are regularly negotiating and using their influencing skills as part of their role. The topics covered include how to improve assertiveness, negotiation and/or influencing skills. The focus of the course is about understanding the psychology and theory behind these interrelated topics but most importantly, providing tools and techniques that can be applied within the workplace. The course is interactive and caters for all learning styles, using exercises, activities, debate and discussion to pull out learning points and also gives participants a chance to try out these new skills/techniques within a safe environment. Managers/supervisors and staff members who are regularly negotiating and influencing as part of their role. For general assertiveness training please refer to our customer service, time management and assertiveness courses. Identify sources of potential conflict and how to handle these situations more effectively Complete an assertiveness questionnaire Establish the importance of assertiveness Explain how to make and refuse re quests effectively Discuss stages of conflict and identify ways of stopping progression through the stages Influence mapping Identify key stakeholders that need to be influenced Identify positive and negative signals in communication Discuss principles behind negotiation and importance of recognising differing perspectives Create a personal action plan Duration: One Day 45

46 Customer Service Programme This course can be tailored to meet the business needs of your organisation. The following represents the course that we run for the healthcare sector. This is a one day programme covering a variety of elements required for delivery of exceptional customer service including NHS customer services values, best hospital practice, customer feedback and provision of tools to improve customer service delivery. Any non-managerial staff To identify customers & their needs Identification of good and poor service Barriers to delivery of excellent service Provision of tools to improve service in the workplace To describe and agree standards of service Ability to demonstration a more customer focussed approach in the workplace To gain an awareness and understanding of the impact of our actions To continually improve the level of service provision to customers Duration: One Day 46

47 Introduction to Report Writing This introductory course helps delegates to develop confidence in writing concise and well structured reports. This course is for any member of staff whose role incorporates the writing of minor reports. To give delegates the confidence to devise and write simple reports To provide delegates with the skills to undertake the construction of reports To develop an understanding of what makes reports effective To be able to prioritise research ideas and information Duration: Half Day 47

48 Minute Taking This course aims to provide you with the skills and experience to take effective minutes. Through practical application using filmed scenarios, delegates will gain confidence in producing high quality, effective minutes. The course covers the following elements: Roles of minute taker/chair Meeting cycle What needs to happen before, during and after the meeting Use of different types of agenda Listening/assertiveness skills Different styles of note taking and their uses Different styles of minutes and their uses Mind mapping Further roles of minute taker Anyone who takes minutes within meetings Following this course delegates will be able to: State the responsibilities of the minute taker Identify appropriate positioning to take effective minutes Work with the chair to help to take effective notes Be selective in recording information Interject for clarity Use a format to ensure key information is recorded Write the action points from the meeting notes Duration: One Day 48

49 Presentation Skills This is an in-depth 2 day course aimed at individuals who deliver presentations to small or large groups and want to increase their confidence and effectiveness. Delegates prepare a 10 minute presentation prior to the course and deliver this at the start of the session. The process of presenting in a safe learning environment helps to build confidence speaking to an audience. Delegates are then helped to develop a solid foundation covering the basics of delivering effective presentations over the 2 days, considering preparation and delivery. At the end of the two days, delegates deliver their presentation again, utilising the tools, techniques and skills developed over the course. Managers or staff who currently deliver presentations as part of their role or are shortly going to be required to start delivering presentations as part of their role. To be able to explain the importance of the context/ purpose of the presentation To be able to state the importance of understanding the audience To be able to identify appropriate structure for a presentation To be able to explain the importance of credibility and how this is established To be able to describe different approaches to making a presentation more interesting/ effective To be able to describe methods of how to evaluate performance as an effective presenter To increase practical skills and confidence in delivering presentations Duration: Two Days 49

50 Advanced Presentation Skills This advanced session takes a more detailed look at enhancing presentation delivery through different approaches to creating presentations and selling ideas. The course covers building arguments, establishing credibility and using priming and accelerating learning techniques to enhance the impact and effectiveness of presentations further. It also covers how to handle difficult situations and finally, how to improve performance through reflection. This course does not have any practical presentation skills delivery. Individuals who are not already experienced presenters will need to attend the 2 day presentation skills course which covers basic skills and allows practise of delivering presentations within a safe learning environment. To be able to explain the importance of the context/ purpose of your presentation To be able to state the importance of understanding your audience To be able to identify appropriate structure for a presentation To be able to explain the importance of credibility and how this is established To be able to describe different approaches to making a presentation more interesting/ effective To be able to describe methods of how to evaluate your performance as an effective presenter. Duration: One Day Managers and specialists who are experienced in delivering presentations and want to enhance their skills and effectiveness further. 50

51 APM Introductory Certificate in Project Management This online course combines multiple voices, animation and interactive exercises, providing training at a time, pace and location to suit individual requirements. The course consists of 17 sessions which form a comprehensive introduction to the principles of project management. Anyone looking to start a successful project management career, or wishing to understand the principles of project management. To be able to plan a project To be able to estimate, manage resources and control a project To be able to manage communications, risk, quality and change Duration: hours 51

52 PRINCE2 Foundation This course is undertaken solely online via an elearning portal. Using voice, animation and activities, the course takes delegates through all aspects of the PRINCE2 project management method in preparation of sitting a classroom based multiple choice examination. Any individuals working in a PRINCE2 project environment By the end of the course, delegates will be able to: Describe the purpose and content of roles, the seven principles, the seven themes and the seven processes State which management products are input to, and output from, the seven processes State the main purpose and key contents of the major management products State the relationships between processes, deliverables, roles and the management dimensions of a project Duration: Eight hours to complete the online programme followed by a one hour examination 52

53 PRINCE2 Practitioner This is a highly interactive training course completed via elearning. It incorporates a virtual tutor to guide delegates through the programme as well as full tutor support should delegates wish to discuss the programme with a qualified consultant. The course concludes with a classroom based multiple choice examination. Project or programme managers or individuals with a defined role within projects By the end of the course, delegates will be able to: Produce detailed explanations of all principles, themes and processes and worked examples of all PRINCE2 products as they might be applied to address the particular circumstances of a given project scenario Show they understand the relationships between principles, themes and processes and PRINCE2 products and can apply this understanding Demonstrate that they understand the reasons behind the principles, themes and processes of PRINCE2, and that they understand the principles underpinning these elements Demonstrate their ability to tune PRINCE2 to different project circumstances Duration: Twelve to Sixteen Hours followed by a two hour examination 53

54 Conflict Resolution This course enables delegates to recognise different aspects of conflict that staff and professionals may encounter and to understand and be aware of different methods of resolving such conflicts. The course will cover verbal and non verbal communication skills, recognising warning signs, cultural awareness and de-escalation techniques. All front line staff By the end of the course, participants will be able to: Describe common causes of conflict Describe two forms of communication, i.e. verbal and non verbal Give examples of communication breakdown Explain three examples of communication models that can assist conflict in conflict resolution Describe patterns of behaviours they may encounter during different interactions Explain the different warning and danger signs Give examples of impact factors Describe the use of distance when dealing with conflict Describe the use of reasonable force as it applies to conflict resolution Describe different methods for dealing with possible conflict situations Duration: Half Day 54

55 Conflict Resolution Refresher This course refreshes and consolidates prior learning and experience regarding CRT and explores additional knowledge and skills that could assist during and after a conflict situation. This course is for individuals who have attended the full initial conflict resolution training course within the last three years. The course is mandatory for all frontline staff and is to be refreshed every 3 years. At the end of this course, delegates will be able to: Examine current level of knowledge Revisit impact factors/ warning and danger signs Explore tools to assist in conflict resolution Stance and positioning Recognise stages of conflict (Assault cycle) Duration: Half Day 55

56 Interview Skills This half-day course aims to improve confidence and performance within a job interview and increase chances of success. It breaks down the interview process and considers the interviewer s perspective and runs through the steps of effective interview preparation. It provides tools for presenting delegates in a positive and professional manner as well as combating interview fears. For managers, there is an additional 30 minute session immediately following this course which focuses on how to demonstrate management and leadership capabilities effectively. This course is aimed at anyone wanting to improve their performance and chance of success within a job interview. Outline steps of preparation required for an interview Recall ways to sell yourself more effectively in the interview Identify and provide examples of responses to competency based questions 56

57 Time Management This course takes an interactive look at how staff manage their time. It covers the theory and practice behind topics such as procrastination, priority setting, estimating time, planning and delegation. All managers and staff To understand the 5 stages of managing yourself and delegation To understand the impact of communication on time management To understand the characteristics of a good meeting and how to get the best from meetings To be able to identify the benefits and barriers of delegation Duration: Half Day 57

58 Skills learned Knowledge developed Potential reached