What our customers say about us. Access Control. Security Solutions. Time & Attendance

Transcription

1 What our customers say about us Access Control. Security Solutions. Time & Attendance

2 Contents Education: Sigmaringen County, Germany Online access control system 4 Healthcare: Hamburg-Eppendorf University Hospital, Germany Online access control system Offline access control system 6 Airports: Frankfurt Airport, Germany Online access control system Credential management system Time & Attendance system Gate access system 8 Culture: Gran Teatro Liceu, Barcelona, Spain Online access control system 10 Telecommunications: Telenor Mobile Telephone Provider, Belgrade, Serbia Online access control system with video monitoring Time & Attendance system Security solution with psm2200 Command Centre application 12 Public Facilities: Authorities and Institutions in Morocco Online access control system with video monitoring Time & Attendance system Intrusion detection systems 14 3

3 Education Late-risers can look forward to some difficult times Access to schools and sports halls only possible at predefined times The county of Sigmaringen in south-west Germany was faced with the problem of unwelcome guests in its schools and sports halls, particularly during the evenings and holiday periods. In order to counteract this problem, primion has installed access control systems in schools, sports halls and administration buildings with orders in hand for further installations. Planning is already underway for system expansions to include mechatronic offline systems Examples of frequently accessed premises where the installation of a practical and user-friendly system is important are the vocational education centre in Bad Saulgau where an online access control system has been deployed and the county sports centre in Sigmaringen. The so-called outer skin of the buildings, i.e. the entrance areas will be secured in each case. In the future, access will only be possible at pre-defined times. Late-risers can look forward to some difficult times, because outside these times, access will only be possible for authorised persons using contactless RFID cards. Access authorisations will be defined and assigned centrally via Workflow by an administrator from their PC. In total, around 20 high-end IDT 32 controllers together with about 100 access control readers will be installed at the schools, sports halls and administrative buildings over the next two years. The authority placed considerable value on the robustness of the equipment. All readers had to be impact and weather-resistant, sealed and vandal-proof. The county sport halls will be equipped with a special software version on request. Their access control readers will be configured in so-called toggle mode. This means that the first booking opens the door, which then remains open until the next authorised booking. This is an option that has already proved itself at many other sports halls as it allows sports teachers and coaches to react flexibly. Gerhard Schönbucher, Head of the Premises and Technology Department for the county: "As part of the county-wide introduction of a building automation system for the optimisation of the operation of our premises, the reliable securing of the outer skin of our buildings makes a significant contribution to the reduction of operating costs. We were convinced by the technical solution offered by primion in combination with an economic evaluation of the life-cycle costs over an operating period of 20 years." Bettina Thömmes, Facility Manager at County Hall in Sigmaringen is the Project Manager with responsibility for the implementation of the supplied solution. She is convinced that it will be possible to achieve an optimisation of the caretaker service and controlled monitoring of access authorisations, using the webbased prime WebAccess management solution. "Our expectation is that in the future we will no longer be faced with the problem of unwelcome guests in our facilities." 4 5

4 Healthcare identification throughout the hospital site. A customised access authorisation concept was developed, in order to be able to cater for the special challenges that a hospital presents to an access control system. 24 hours a day, 365 days a year, FKE, the UKE's Facility Management Company, ensures that everything runs smoothly, both technically and from an organisational standpoint. Both the availability of the infrastructure and operational security have to be guaranteed at all times. Daytime and night-time door control schedules and a special online monitoring were further challenges that the primion system was faced with. The person data is provided to the primion system by a primary SAP HR system indirectly, through an upstream Trust Centre. For this purpose, developers from primion worked together with the UKE to create an interface that supplies the person data in an anonymised form to the access system. This was required as a result of the high demands laid down by data protection legislation. UKE started the planning phase for the demolition and rebuild of the largest central building on the hospital site back in At this time, certain fundamental decisions were taken about the access management requirements. The need to be able to control the flow of visitors, in order to protect people, materials and sensitive areas, was given a high priority because of the large number of people who are at large in the corridors of the hospital at any one time. A year later, the hospital board decided to deploy the high-security LEGIC advant RFID read technology in the staff identity badges. In January 2009, the inauguration of the new building as "Europe's most up-to-date hospital" was celebrated. John Rainer Maack, HVAC and Security Manager: "We certainly made the right decision when we decided to partner with primion on this project". Europe s most up-to-date hospital places its trust in primion Hamburg-Eppendorf University Hospital chooses mechatronic components The Hamburg-Eppendorf University Hospital brings together 81 clinics and institutes from many different medical disciplines. With annual revenues of 720 million Euro and around 1,500 beds it is not just one of the biggest facilities of its kind in Germany It also stands as the most up-to-date hospital in Europe, offering the most innovative diagnostics and therapies, thanks to the close networking of research and teaching. are equipped with technology from primion. Some 3,700 doors are secured by an access control system of which about 3,000 are fitted with mechatronic offline components, in the shape of cylinders and door terminals. Using so-called Master readers that have been installed at certain main entry points, hospital staff can update their corresponding access rights, which are written onto their access cards when presented to the reader. A sophisticated access management system secures the complex logistical processes for 2,000 doctors and scientists, around 330,000 patients a year as well as 3,200 students of medicine and dentistry. Over half of the buildings that make up the campus Currently, the access rights for more than 17,000 person records are recorded and administered in the system. The so-called UKE Card is personalised through a credential creation system to include the holder s photograph and is used as a means of Left: John Rainer Maack, HVAC and Security Manager Right: Alf Rehbock, Deputy Team Manager, Vehicle and Mechanical Engineering 6 7

5 Airports isting Access Control system, which has to continue to be supplied with credential data until its replacement by the prime WebSystems software from primion. near future, when the new Time & Attendance system is taken into service. At the same time, new Time & Attendance terminals employing the same proximity reading technology will be installed. Comprehensive system migration at Frankfurt Airport First phase of Frankfurt Airport project successfully implemented Over the course of several months, detailed and meticulous planning, testing and optimising has been going on almost round the clock. And as a result, Fraport AG has now been able to replace the Credential Management System in use at Frankfurt Airport with the new system from primion Technology AG. Currently, new airport ID badges for some 80,000 persons are being created and exchanged for the existing ones. To this can be added around a further 700,000 visitor badges per year. Fraport AG is the owner and operator of Frankfurt Airport, one of the world's most important air transportation hubs. Fraport is one of the leading international companies in the airport business and in addition to covering the full range of airport services Fraport AG is a competent partner in airport retailing and real-estate development. As a full-service provider in the airport management field, Fraport AG is active globally on four continents through investments and subsidiaries. As part of a public tender, Fraport awarded the contract to primion to supply a new integrated network system consisting of Credential Management, Access Control, Time & Attendance and Gate Access at the end of The first phase of the project was to create a comprehensive concept for the development and migration of the existing, highly complex Credential Management system in partnership with the committed and motivated members of the Fraport AG Project Team. Particular attention had to be given to the multiplicity of interfaces that the Credential Management System has to serve. This also included interfaces to the ex- From the start, the new system administers some 154,000 permanent credentials, 268,000 persons as well as 16,500 external company and organisation units, together with their historical data. Within just the first two days, 3,500 Visitor badges were created and issued. The primary goal for Fraport was to bring the IT systems up to the latest standards in terms of security. As well as requiring a renewal of the central management systems, this also called for the replacement of all the door and gate access control readers as well as the time recording terminals, across the complete airport site. Currently, new hybrid airport ID badges for some 80,000 persons are being created by Fraport and exchanged for the existing magnetic stripe cards. Once all the card readers have been upgraded to units with the new, high-security RFID technology, the previously used hybrid-cards with magnetic stripes will be replaced by the more economical, purely RFID cards. The successful introduction of the central Credential Management software provides the basis for the next phase of this major project: the introduction of Time & Attendance, Access Control and the Gate Access System. A further milestone should be reached in the Shortly after that, the new Access Control system should also be rolled out. Swapping out the technology in around 900 switching cabinets and over 700 different rooms will be a complex task for all involved. As the final stage of the current project, the previous Multi-Access Control System (MACS), which controls the processes at the gates, is to be replaced by a new, modern Gate Access System (GAS), during a further roll-out phase. This represents a major challenge, both in terms of taking over the complex body of rules and regulations that handles gate control and in the replacement of all the terminal devices at the gates. Over 600 Gate Management Terminals (GMT) have to be replaced in the most security-critical areas, while the system continues to operate. For Fraport AG, these measures mean a further optimisation of the professional security technology deployed at Frankfurt Airport. 8 9

6 Culture Digitek made a successful bid for the project, with a commitment to complete the work within a very narrow timeframe of just one month. So, in August 2011, during the vacation time, the work was started and completed, on budget and on schedule. The scope of the project was to enhance the existing system by the addition of barcode readers, which could read digital tickets that had been scanned in by the theatre-goers onto their mobile phones or printed out. Both options ensure that only authorised ticket-holders, including those with subscriptions, can access the theatre. The existing system had been installed by primion Digitek some 20 years previously so it was relatively easy to renew and adapt the attractive, stainless steel access columns that had been designed and installed by primion Digitek back then. The existing cabling could also be used, meaning that the installation work could be completed without making any structural alterations and without removing a single wall element, which were critical considerations for the customer. In order to bring both hardware and software up to the most recent state, all the stationary equipment mounted on the columns at the entrance points to the theatre had to be renewed. Additionally, mobile readers operated by theatre staff were implemented, to assist members of the audience to register their tickets if they were experiencing any difficulties. Finally, the application and database servers, had to be updated, including the provision of a backup server with remote access, to provide additional data security Because of the good experiences that the Liceu had enjoyed with primion Digitek over the lifetime of the previous system, both in terms of system reliability and the service levels provided by the company and because of the short timeframe that was offered for the installation, the Opera House was happy to award the prestigious project to primion Digitek. Devastating fires destroyed Barcelona s opera houses Gran Teatre del Liceu, one of the world s most important centres of culture Barcelona's opera house, the Gran Teatre del Liceu, was established on the Rambla, Barcelona s famous boulevard, in 1847 and has continued for over 150 years to fulfil its role as a centre for culture, opera and the arts. It is one of the symbols of the city and is numbered amongst the most important theatres in the world. With its seating capacity for some 3,000 theatregoers, El Liceu is one of the largest opera houses in Europe. Until the last rebuilding project, the impressive art nouveau building was privately owned by a consortium owned by the residents of Barcelona. Today it is publicly-owned by Barcelona City Council and the Province of Catalonia and is administered by a foundation Over the years, the building has suffered from two fires. The first in April 1861 closed the theatre for one year for restoration. The second, more serious fire was in January 1994, following which the theatre had to be closed for major rebuilding works. It reopened in July Update of the theatre s public access control system In response to a requirement to make it possible to use tickets that had been bought through all ServiCaixa ATMs in Barcelona and other cities in Spain, thereby avoiding the need for opera fans to stand in line at the box office to buy tickets, a tender for the complete renewal of the theatre s public access control system was issued in May primion 10 11

7 Telecommunications Control with CCTV, fire protection and other environmental monitoring, such as water leak detection, temperature alarms, etc. And at the heart of this was primion s IDT 32 Intelligent Controller, serving as the central point for Access Control, CCTV, fire alarm and the rest of the monitored systems. Inspired by the success of this application, primion, together with its System Integrator Partner JONIK was presented with a new challenge, to provide controlled access to IT racks in the newly opened state-of-the-art data centre in Belgrade, built and operated by Telenor. By presenting their card to a primion RFID reader and entering a personal PIN, users are granted access only to those racks for which they are authorised. A system to withstand extreme weather conditions Telenor is one of primion s most significant customers Following their tradition of continuously improving and extending their security system, Telenor decided to enhance the primeweb core of the system by the addition of primion s new Security Command Centre solution, psm2200. This provided a new interface, a new approach and a new seamless integration of different building management systems such as CCTV, Intrusion detection and Fire detection with primion Access Control. Operators at the Telenor National Operations Centre can now respond more quickly, more accurately and much more efficiently to an alarm, as all the relevant information is at their disposal, in a structured, tailored and professional format. For several years now, primion Technology AG, together with its System Integrator Partner JONIK, has been responsible for supplying Time & Attendance, Access Control and Integrated security technology solutions to Telenor in Serbia, a telecommunications supplier with some 1200 employees and over 3.1 million customers. Starting from a small initial installation, a comprehensive, complete system for over 150 locations has been implemented using primion software and hardware for Time & Attendance, Access Control and Integrated security technology, as well as customised hardware modules developed and built by JONIK. Because of the positive experiences in Serbia, the decision was made 3 years ago to implement the same solution with the Telenor Group Company, Uninor, in India and more recently to expand the Serbian system to include Telenor Montenegro. Overall, Telenor is one of the most significant users of primion products with over 1,500 readers, nearly 200 IDT controllers and the integration of many third party systems with thousands of datapoints, spread over two continents. The cooperation started in August 2005 with a pilot project that provided Time & Attendance and small scale Access Control to the main server rooms. Inside less than a year, the primion system became the centre of an integrated security solution for securing two main HQ buildings and over 50 retail stores, growing from a low-level Access Control and Time & Attendance administration for just a few employees, to an overall integrated security solution for over 1,000 employees in more than 80 buildings. Soon Telenor was confronted with new challenges when it came to security, with the emphasis shifting from securing administrative and retail facilities to industry-specific sites, such as containers serving as network transmission points. Because of its geographical position, Serbia faces extreme weather conditions, ranging from -30 C during the winter to +40 C during the summer. The challenge was to come up with a unique solution for protecting remote sites that combined a customised approach to the principle of failsafe Access Staff-outsourcing has become an inevitable factor of modern business strategies and Telenor is no different. From a security point of view, the Access Control administration for outsourced personnel and off-rolls has become an extremely difficult task. And Telenor has mastered the complexity by integrating the primion user database with the HR employee database through a Sun Microsystems Identity Management application using primion s Import/Export Generator to automate the assignment of access rights as staff leave and join. Aleksandar Jakovljevic, one of the key players in all Telenor s security activities in Serbia, sums up the threeway partnership between Telenor, primion and JONIK in this way: Until now, our experience gained from this partnership has proved one thing that with hard work and commitment, a solution can be found even for the unique and specific security challenges presented by a company like Telenor. 100% success is always difficult to guarantee, but so far the solution provided by primion and JONIK has certainly met or exceeded our expectations

8 Public Facilities Successful partnership on the African continent primion systems facilitate the daily work of authorities and institutions in Morocco Resource Management Solutions (RMS) in Rabat, Morocco is a very successful partner for primion on the African continent. Large authorities and institutions, hotels, financial service companies and international corporations trust the planning and solutions in the area of security technology, which RMS offers in collaboration with primion. RMS specialises in the integration of solutions for Time & Attendance and Access Control as well as for HR information systems and financial administration. Treasury headquarters project One of the current projects is the installation of an Access Control and Time & Attendance system as well as the integration of canteen data billing at the government Treasury headquarters (DGI). At present, the DGI is working intensively on a reform of Moroccan tax legislation with the goal of strengthening the confidence of the citizens in their government. The primion software prime WebTime has been deployed in two locations, at the headquarters in Rabat and at a regional office in Kenitra. The responsible manager of the IT departments was impressed by the reliability of the software as well as its programming and customising options. The customer placed a lot of importance on the facility of monitoring and controlling visitor flows as well as the assignment of access control rights. Other important factors were the flexibility and the platform-independence of the system. A special feature with the implementation of this demanding project was the high security standards, which included particular regulations for each individual location. Qualified training courses and after-sales support were further requirements laid down by the DGI, which primion carried out together with its Moroccan partner. Poste Maroc project Another important project was the recent equipping of the Moroccan Post Office with a flexible Time & Attendance, Access Control and Intrusion Detection system. Poste Maroc offers a range of services in the areas of letter and parcel deliveries as well as financial services. The company employs more than 8,000 people at around 1,650 branches distributed throughout the country. Branch networking and a resulting improvement in communication as well as a strengthening of identification processes were the side-effects that were being looked for, with the installation of the primion system by RMS. Credit Agricole project A project with a similar background has been implemented by RMS with primion at the Credit Agricole (CAM), a respected bank with a long history going back to Through the competence of its staff and the high quality service offering, the company had established a good name for itself in Morocco. It was very important for the company, which offers typical banking services as well as property financing, investment advice and insurance, always to be at the cutting edge of technology. Around 4,000 people work for the CAM at over 400 branches spread throughout Morocco. In order to further strengthen the service mentality, the CAM had planned to extend opening hours and to increase the number of ATMs from its current level of 306. The video monitoring that was necessary for this was installed by RMS. The Access Control system as well as a flexible Time & Attendance system, tailored to the needs of a finance company, were also implemented at CAM in cooperation with the active Moroccan partner. This was further enhanced by the addition of canteen data billing. All these applications are handled through a contactless RFID card. This comfortable and convenient innovation was welcomed by the staff, especially as the cards are printed with the bank s logo for identification purposes. It also provided them with a significant reduction in effort, as only authorised persons were granted access, so that "we don't always have to play detective" as highlighted by a long-time employee in Rabat, Mr. Omar

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