Austrian Post Investor Day Mail Division. Walter Hitziger, Member of the Management Board

Transcription

1 Austrian Post Investor Day Mail Division Walter Hitziger, Member of the Management Board

2 Mail Division an overview of key indicators Mail Parcel & Logistics Branch Network Group Branch Network 8.5% Parcel & Logistics 31.9% Letters Addressed and unaddressed direct mail Newspapers and magazines Parcels Express mail Postal services Financial services Telecommunications and retail products Other/ Consolidation 0.2% Mail 59.4% External sales Q1-Q Revenue: EUR 990.4m Revenue: EUR 531.6m Revenue: EUR 141.8m Revenue: EUR 1,667.3m + 3.3% % -2.5% % EBIT: EUR 118.3m % 2

3 Austrian Post s Mail Division offers a wide product range Letter Mail Direct Mail Media Post Collection from 24,700 locations Deliveries to 3.9 m addressees Daily, countrywide, top quality Acceptance and forwarding of international letter mail Average 4.6m letters per day Addressed and unaddressed advertising Additional services - Geomarketing distribution plans - Address management - Lettershop services Daily, countrywide, top quality 18.9m items per day Daily newspapers Weekly and monthly magazines National, regional and local papers Publications of non-profit organisations Subscription service Daily, countrywide, top quality 2.6m items per day Sales 1 : 782.4m Sales 1 : 382.3m Sales 1 : 126.1m Others 2% Others 15% Others 44% Market share Austrian Post 98% Feibra 7% Austrian Post 78% Austrian Post 56% 1) External sales 2006 Note: Information on volumes based on company estimates 3

4 Maintaining market position: Best price/performance ratio Average letter fees 1 (Euro-Cent) Delivery Quality J ) Source: Postcomm, WiK Consult, ECORYS; 2005; in Euro Cent, internal sources 2) Source: UNEX study of IPC, Diagnostic Monitoring August 2007, Delivery Quality for Inbound Mail, in % Italy Sweden Germany Denmark Finland France Austria Greece Netherl. Belgium Ireland Great Br. Austria Luxemburg Netherlands Ireland Germany Sweden Belgium Finland Danmark France Italy Great Britain Spain 4

5 Mail Division: Stable business development and expansion of service portfolio + + Core business New Business Services Growth market CEE Optimisation of services in all areas Ongoing process improvements in technical, logistical and organisational terms Extension of portfolio: - meiller direct - Scanpoint New direct marketing services Promotion of document management Further development of intelligent solutions (scanning, evaluation, archiving) Increase of local presence Expansion and further development of existing subsidiaries Monitoring of other markets 5

6 Sales split by industry 2006 Revenue of key customers by industry % Communications 2% Tourism 11% Mail order 24% Public 13% Newspapers Revenue split of top 3 customers per business area 17.5% Finance 24% Consumer 1) Revenue without private letter mail and small sized enterprise volume Letter Mail Infomail Media Post approx. 5% approx. 10% approx. 15% 6

7 Defend core business Conclude long-term contracts with key accounts Customer retention programme in connection with new services offered along the value added chain Exploit cross-selling potential of existing customers Evaluation of customer satisfaction and quality audits Expansion of services (address management, geo-marketing, return mail processing) Build up new market segments, e.g. cluster industry New sales impulses e.g. campaign of Verbundgesellschaft, mail order houses Product adaptations 7

8 Completed logistics efficiency programme: start up of Hall/Tyrol sorting centre Upgrading of sorting centres completed with the opening of the Hall facility Linz Salzburg Vienna Wolfurt 80 km Innsbruck/Hall Graz Villach 7 parcel sorting cent. 6 letter mail sorting centres 8

9 Modernised logistics: equipment and vehicle fleet in 2007 West Central East Scanning stations 3 ILV 3 FVM 1 flat sorter 2 ILV 2 FVM Salzburg VZ Hall (new) New two level sorters 2 ILV-LS VZ Villach 3 ILV 4 FVM 1 flat sorter 1 FC Linz VZ Graz Upgrading of machinery/adaptation of conveyor technology 3 ILV 3 FVM 1 flat sorter Vienna Integration of HUB Stadlau conveyance New CFC scanning stations Dynamic storage for pallets 10 ILV 7 FVM 3 flat sorters 1 GSA 1 KOA 2 CFC 9

10 Sorting centre in Hall, start-up TWO level sorter: newest sorting technology 10

11 Optimisation of logistics distribution: number of delivery bases Typ Old Alt Typ NewNeu

12 Gänserndorf delivery base, start-up August 2007 Gänserndorf delivery base 12

13 Gänserndorf delivery base, start-up August 2007 Merge 6 delivery bases into 1 Savings: - Overhead - Transport - Facility 13

14 Integration B2C parcel logistics. Example: Regau Integration of B2C parcel logistics (J+2) in the letter mail logistics in rural areas (closing of parcel delivery bases) Regau parcel delivery base was integrated into the Regau letter mail delivery base : 2/3 of parcels as joint deliveries Staff reductions: 1/3 of employees 80% of mileage can be saved Reduction in building maintenance costs 14

15 Further optimisation in logistics processes Letter mail invoicing (IT) New sorting tables Separation of presorting work Registered letters electronically recorded Electronic data collection of cash payments Seamless tracking Every address gets a box, sorting depending on delivery routes Roll-out since July 2006 About 4,000 workplaces equipped Sorting for delivery staff by pre-sorting employees Austrian-wide rollout completed by HY Vienna: 1 location not 21 15

16 New business expansion along the value chain DISPATCHER Austrian Post ADDRESSEE Conception /business case Data exchange from client Target group/ address management Printing, personalisation Packaging, delivery Collection/ Delivery Pick-up Sorting, Digitalisation Internal distribution, electronic allocation Archiving, disposal Response processing, data exchange 1. Conception, printing and production of direct mailings 2. Production and dispatching of documents (e.g. invoices, account statements) Revenue: EUR 112m in 2006 Employees: 1,180 Traditional postal services Management of internal post departments 1. Document digitalisation 2. Document management, archiving Revenue: EUR 3.5m in 2008 Employees: 110 meiller direct 16

17 meiller direct GmbH Revenue of EUR 112m in 2006, 1,180 employees Headquarters in main facility in Schwandorf / Germany Production facility in Nyrany / Czech Republic Partner and sales office in Europe Specialist for Direct mail (labelling, digital printing, finishing, letter shop, envelope production, processing) Document service (data management, document production, outsourcing) Dialogue service (fulfilment, service centre, data mining, response management) Production figures per year Printing of 680m advertising mail items 1.1 billion covers 46m hardcover catalogues 17

18 Scanpoint Acquisition of 51% shareholding Revenue of EUR 3.5m in 2006, 110 employees Specialist for Scanning / digitalisation of documents and archives (forms, invoices, business mail, policies, etc.) Digital mail room services (recording of incoming mail, forwarding to specialised area, internal work flow management) Partner of document management systems Response evaluation Sales activities for large customers in Germany and Austria Production facilities in Germany and Slovakia 18

19 Solutions for our customers / service portfolio Business mail Requirements analysis Forwarding consulting services Address updating Address data service Data management Transaction printing Enveloping Collection Sorting Delivery Delivery / Pick-up Mailroom services Return mail processing Analysis Consulting Planning Address management Production Traditional postal services Expanded postal services Response management Advertising mail Campaign management Media planning Production consulting Scheduling optimisation Target group analysis Address updating Address purchasing Address data service Printing Letter shop Fulfilment Data base management Collection Sorting Delivery Delivery / Pick-up Return mail processing Response evaluation Processing Analysis 19

20 Regional presence in the letter mail segment Document scanning, archiving, document management, response evaluation Specialist for direct marketing and document production Sales offices for international business in Germany Nr. 2 for unaddressed mail items in Slovakia Nr. 1 for letters, advertising mail, magazines and parcels in Austria Nr. 1 for unaddressed mail items in Hungary Nr. 1 for unaddressed mail items in Croatia 20

21 Operational Targets Defend Customer retention programme Further process improvements in letter mail logistics Integration B2C parcel logistics & Expand Sales drive: win existing customers for new services Expand services offered along the value chain Expand and further develop CEE markets 21

22 Investor relations contact / Disclaimer Austrian Post Investor Relations Postgasse Vienna, Austria Investor relations web site: investor@post.at Phone +43 (0) Fax +43 (0) Disclaimer This presentation contains forward-looking statements, based on the currently held beliefs and assumptions of the management of Austrian Post, which are expressed in good faith and, in their opinion, reasonable. These statements may be identified by words such as expectation or target and similar expressions, or by their context. Forward-looking statements involve known and unknown risks, uncertainties and other factors, which may cause the actual results, financial condition, performance, or achievements of Austrian Post, or results of the postal industry generally, to differ materially from the results, financial condition. performance or achievements expressed or implied by such forward-looking statements. Given these risks, uncertainties and other factors, recipients of this document are cautioned not to place undue reliance on these forward-looking statements. Austrian Post disclaims any obligation to update these forward-looking statements to reflect future events or developments. 22