Hosted Archiving Solutions

Transcription

1 Contents Hosted Archiving Solutions Tim Smith, Director of Sales esolutions March 2007

2 Introducing Salmat Public Company listed ASX Market Cap $480m Turnover $525M employees Sites throughout Asia Pacific Core business units: - Business Process Outsourcing - Targeted Media - SalesForce

3 Salmat Annual Turnover ($millions) $550 $500 $450 $400 $350 $300 $250 $200 $150 $100 $50 $0 78/79 79/80 80/81 81/82 82/83 83/84 84/85 85/86 86/87 87/88 88/89 89/90 90/91 91/92 92/93 93/94 94/95 95/96 96/97 97/98 98/99 99/00 00/01 01/02 02/03 03/04 04/05 05/06 Salmat Company Growth

4 The Salmat Network Hong Kong Taipei Manila Brisbane Perth Adelaide Sydney Canberra Melbourne Auckland Launceston

5 Core Business Units Business Process Outsourcing Targeted Media SalesForce Document Management Solutions Letterbox Delivery Inbound / Outbound Communications E-Solutions Targeted Solutions Field Sales Data Solutions Technology Outsourcing Print on Demand

6 Salmat Clients

7 Salmat & IBM 10 year+ association with IBM. Salmat has been using OnDemand since Salmat is Australia s largest ASP. Over 2 billion documents under management.

8 Salmat s Archiving Solution Salmat s offering is a bureau service or ASP. Solutions developed for each customer s specific requirements. Scalable: s of concurrent users for document access. Browser access through Intranet or Internet. Accepts multiple file formats. Interfaces to other systems: SAP, Seibel through established API s. Response times measured in seconds. Delivery channels: fax, , print plus batch printing.

9 Typical Schematic Employees/ Call Centres Customers Advisors Web enabled clients Firewall Mainframe/ legacy Applications Data Firewall Data Data Formatting Formatted Data Formatted Data Content Manager Formatted Data CD-ROM Fax Storage/Archive Print and Mail

10 Salmat delivers No upfront cost. Improved document management. Central source for all data. Increased productivity. Lower total cost of ownership. Customer self servicing. Reduced operational costs.

11 Salmat OnDemand Users

12 Multi-functional Application A phased approach to extending the archiving functionality: Phase 1: Typically the initial essential need, ie; billing data. Phase 2: Additional application to be stored in the same environment, ie; paper based correspondence, with a requirement for scanning/data capture. Phase 3: The ability to develop workflow capability/business rules to eliminate manual processes, ie; Content Manager. Phase 4: Once we have all the key data in the repository, enabling external self serve access, ie; customers/agents.

13 Scanning & Data Capture Step 1: Data Preparation CLIENT Mail Open Mail Sort/Batch Reconcile Image Server Format, Validate, Send Step 2: Data Capture Scan and Index OCR/ICR Images and Metadata Content Manager Client Portal Customers Step 3: Data Processing Images and Metadata Load Load and Validate Call Centres Employees

14 Workflow Employees View Validate Data Employees Approve Employees Deliver Customers Client Portal Content Manager Call Centres Employees

15 EBPP Post Bill Pay Internet Banking Secure /fax Client Portal Customers Call Centres Employees/A gents/ Brokers Content Manager

16 Salmat s Hosted Archiving Solution BEWARE OF THE HIDDEN COSTS OF INHOUSE SYSTEMS Inhouse Document Management Systems Software licenses Hardware IT Personnel End-User Personnel Ongoing Infrastructure Training Annual Maintenance Salmat StoreDocs Upfront load fee Implementation Training

17 Salmat s Hosted Archiving Solution Web browser

18 Salmat s Offer to you Limited Offer 3 Month Free Trial!* Our team of specialists will set up an account for you and store your live data on our secure, web-based based archiving and retrieval system for three months with no obligation and NO COST. * Conditions apply, contact Salmat

19 Contact Salmat Tim Smith Director of Sales esolutions Nathan McNamara Qld Sales Manager