52% of businesses are looking to improve staff efficiency.

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1 Managed Services

2 Empowering Business For over 25 years we ve been providing businesses like yours with more than just solutions. We ve been improving practices, advancing technology, strengthening relationships, and delivering results. We ve been providing flexible solutions for today and the future.

3 SMS MANAGEMENT + TECHNOLOGY MANAGED SERVICES 1 Managed Services Doing more with less. It seems simple, ensuring your processes and technology are working together towards delivering your strategic vision. But things are not always as simple as they seem. With ageing legacy systems, many businesses find that they are constrained by minor changes that are difficult to implement. They re collecting and paying for data that has no real use. After all, data is only as good as the insights extracted from it. That s why we aim to unify systems, accessing them from a single source, removing data that isn t required and allowing the most valuable information to come to the forefront. Operational efficiency should be a priority for your business, in order to: $ Reduce the costs of service delivery Get more out of your business and IT infrastructure Increase your ability to uptake new technologies Did you know? 56% of businesses looking to reduce costs are thinking about outsourcing operations and IT. 52% of businesses are looking to improve staff efficiency. 48% Nearly half of global CEOs see improving operational efficiency as one of their top three investment priorities over the next 12 months.

4 SMS MANAGEMENT + TECHNOLOGY MANAGED SERVICES How can we help you become more efficient? Our services incorporate public and private cloud, infrastructure management, application management, security management and data communications, completely encased in a range of support services to suit the needs of enterprise and corporate clients. We offer the agility of a fast responding service provider backed with the certainty of Australia s number one ASX-listed IT company.

5 3 Infrastructure Management Have your technology platform delivered by our team of experienced, impartial experts + Fully Managed Infrastructure + Desktop & Workspace + Equipment Provisioning + Disaster Recovery + Data centre Consolidation Cloud Services Leverage the Cloud to gain efficiencies and change how you manage IT + Cloud Advising + Business Cloud + Public Cloud + Hybrid Cloud Application Management Keep your vital business applications running smoothly + Support Desk + Application Monitoring + Patching & Upgrades + Enhancements + Cloud Migration Support Services A world-class team of certified technicians to provide round-the-clock support, maintenance, and emergency response + Service Desk + Infrastructure Monitoring + Application Support + Penetration & Cyber defences + Performance Optimisation + Vendor Management SMS designs, orchestrates and operates best-in-class infrastructure services

6 SMS MANAGEMENT + TECHNOLOGY MANAGED SERVICES Public, Private or Hybrid: What s right for your business? Cloud Business Cloud Secure private infrastructure Hosted at SMS s robust tier 3, N+1 data centres to provide a high-availability and secure private Cloud environment without the overheads of hosting in-house. Hybrid Cloud Experience the best of both worlds Hybrid Cloud gives you the best of both worlds a blend of Public and Private Cloud. We ll provide you the optimal balance to suit your needs as you change and grow. Public Cloud Scale quickly and easily Public Cloud gives you the ability to scale your compute and storage quickly and easily. We ll continue to manage your security and compliance requirements across these elastic environments.

7 5 The SMS Ecosystem SMS is currently managing Network Devices Petabytes of Data Servers Desktops SMS has partnerships with some of the world s most innovative technology vendors, and some of Australia s most exciting organisations.

8 SMS MANAGEMENT + TECHNOLOGY MANAGED SERVICES A history of delivering for our clients MAIN ROADS WA QUEENSLAND FAMILY AND CHILD COMMISSION Hybrid production platform in just 9 weeks Queensland Family and Child Commission needed to establish Information Communication and Technology services within a short timeframe. SMS provided management services while developing an innovative solution on the Amazon Web Services platform that was delivered in just 9 weeks. The technology not only resulted in savings, but the flexible solution means that the QFCC is in a position to continue reaping rewards further down the track. Managing 18,000km of roads Main Roads WA, responsible for implementing WA s policies on roads, needed a system to help manage the vast kilometres of roads in the state. Birchman (An SMS Management & Technology company) was brought on to help implement a Maintenance Management Information System (MMIS). The MMIS application was designed to increase efficiency, lower costs, and solve problems like data duplication and errors experienced previously. MULPHA Scaleable IT Infrastructure Mulpha wanted to integrate applications making them available across all branches, allowing the business gain a consolidated view of their assets, whilst reducing their IT overheads. SMS proposed a hybrid Cloud-based solution, with an IaaS agreement, removing the need for significant capital investment. This enabled Mulpha to retain their current infrastructure and phase their assets out as they approached the end of their life. SMS also delivered 24 X 7 monitoring and support on the entire platform to ensure a high degree of system availability. This that Mulpha got a robust system which could support their business with minimal management required to keep it running. Over 3 years they would make direct savings of greater than 20%, as compared to a traditionally owned in-house IT infrastructure.

9 7 It needed to integrate with the central databases and geographic information systems. Deployed in the Microsoft Dynamics CRM framework it enabled two modes of operation, a desktop mode for office staff and a filed mode for crews on the road. MMIS meant field crews could report and locate faults nearby and send information back to the home office. The new system improved efficiency by 1.5% meaning additional maintenance could be completed within existing budgets. CIMB End-to-end IT info-structure in 5 months Following a new acquisition in 2012, CIMB had just five months to find a data centre co-location, build an IT infrastructure solution and establish connectivity with a broad array of service providers. SMS designed and delivered an end-to-end solution and delivered a reliable, fast and secure IT infrastructure which saves CIMB valuable time and money. SEQWATER Hosting costs reduced by $100k per year Already benefiting from the cloud but looking to increase efficiencies, Seqwater had made the decision to change their hosting provider. SMS designed and managed the tools and processes to enable this move, and managed the entire migration process. As well as simplifying provisioning and improving reliability and governance, the new solution has reduced hosting costs by nearly $100k a year. Our next success story is yours

10 SMS MANAGEMENT + TECHNOLOGY MANAGED SERVICES Where we operate We work with organisations across Australia and the Asia Pacific, in a range of industry sectors We work in partnership with industry experts, government bodies and trade associations to gain the widest possible market and industry view, leveraging this and the thought leadership of our consultants to empower your business. Industry Sectors include: Financial services HONG KONG ICT State & Federal Government Defence & National Security VIETNAM SINGAPORE Health Utilities Mining, Resources & Infrastructure Gaming Transport PERTH ADELAIDE MELBOURNE BRISBANE SYDNEY (Data Centre) CANBERRA Fast Moving Consumer Goods

11 9 Are you ready for game-changing agility? smsmt.com

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