Graphical Applications in the Cloud. Lot 2 - Platform as a Service. Version: 4.0, Issue Date: 05/02/2014. Classification: Open

Transcription

1 Graphical Applications in the Cloud Version: 4.0, Issue Date: 05/02/2014 Classification: Open

2 Classification: Open ii MDS Technologies Ltd /12/2014. Other than for the sole purpose of evaluating this Response, no part of this material may be reproduced or transmitted in any form, or by any means, electronic, mechanical, photocopied, recorded or otherwise or stored in any retrieval system of any nature without the written permission of MDS Technologies Ltd. MDS Technologies Ltd, Spring Park, Westwells Road, Corsham, Wiltshire SN13 9GB Telephone: , Fax: Contents Why MDS?... 1 Summary of service benefits... 1 Product Overview... 1 Product Features... 1 Example Use Cases... 2 Technical Features... 2 Overview of the G-Cloud Service... 2 On-Boarding and Off-Boarding processes... 2 Pricing Model... 3 Service Management... 3 Service Constraints... 3 Service Level... 3 Ordering and Invoice Process... 4 Service Lead Time... 4 Termination costs... 4 Customer Responsibilities... 4 Technical Requirements... 4 Related Services... 4

3 Classification: Open 1 Why MDS? A tailored cloud solution that fits your business needs Full range of cloud hosting options from pure public cloud to hybrid cloud and physical enablement solutions A support team which is based on the same highly secure campus as our cloud platform An assured cloud platform that is independently validated for OFFICIAL and OFFICIAL SENSITIVE data A fully managed platform, supported up to Operating System Over 12 years experience of providing infrastructure services SC cleared operational support staff 24/7 support through our ITIL-aligned Service Desk Additional professional services such as project delivery and technical consultancy ISO 27001, ISO 9001, ISO14001 accredited Over 12 years experience in supporting Public Sector customers A privately owned, UK sovereign company We are an SME - agile with minimal bureaucracy PROFESSIONAL, PERSONALISED SOLUTIONS Summary of service benefits PaaS service suitable for applications that require 3D graphics acceleration or access to powerful graphics accelerators in a server or client environment Dedicated or shared platforms available Available in multiples of 8 GPUs MDS Service Desk providing proactive managed service Can be bought with MDS Connecting to the Cloud and Protective Monitoring services Product Overview Graphical Applications in the cloud is a service offering which enables organisations to host and deliver high resolution, hardware accelerated 3D graphic applications with GPU virtualisation in the cloud. Virtual desktop infrastructure (VDI) no longer needs to be constrained to low-resolution desktops, enabling multiple Virtual Machines to simultaneously share a single, physical GPU and run visually rich, interactive applications. Using GPU virtualisation with VDI, using either Citrix Xendesktop or VMware Horizon View, allows a secure on-demand service available to any user, anywhere, on any device. Ours service provides delivery of individual full virtual desktops or applications to PCs, Macs, tablets, laptops and thin clients with a high-definition user experience. Product Features Our VM Graphics Acceleration service offers the following benefits: 3D accelerated graphics for graphics intensive applications Dedicated solutions based on customer requirements Provided from a secure, resilient and environmentally responsible data centre A fully managed service, provided through MDS Service Desk.

4 Classification: Open 2 Example Use Cases Organisations using VM Graphics Acceleration would expect to gain benefits in the following scenarios: Providing 3D accelerated applications which require a dedicated GPU from a cloud platform Where traditional cloud solutions are unable to provide the compute requirements required Where delivery of graphically intense applications is required to be delivered to multiple, flexible end points Technical Features The service has the following features; Underpinned by either Citrix XenDesktop or VMware HorizonView 3D graphics provided using NVIDIA K1 GRID graphics cards, or similar Hosted in a Tier III, secure data centre Internet or dedicated customer connectivity available Overview of the G-Cloud Service Organisations are able to purchase PaaS services suitable for applications that require 3D graphics acceleration or access to more powerful graphics cards than are provided in standard virtual servers. This service is monitored and managed to ensure that organisations receive support proactively to resolve issues. Information Assurance This service is designed to meet the unique information assurance needs of UK public sector organisations. UK Sovereign platform delivered from secure UK data centres by a UK company with SC cleared UK staff Suitable for all data classified at OFFICIAL, including OFFICIAL-SENSITIVE data under the Government Security Classification Policy (GSCP) Suitable for legacy IL2, IL3 and IL4 (by aggregation) systems under the Government Protective Marking Scheme (GPMS) Independently certified against ISO27001 and ISO9001 Secure and resilient (Tier 3) UK data centres facilities capable of hosting data classified at OFFICIAL and OFFICIAL-SENSITIVE This service would typically be included within the Customer s overall accreditation profile. On-Boarding and Off-Boarding processes MDS provides an on-boarding and off-boarding process for this service. During on-boarding MDS will work with the customer to define the specific requirements of their application in order to correctly configure the cloud environment. On-boarding will also include agreement on connectivity methods, protective monitoring and service levels required by the customer as these are all bespoke to each customer s application requirements. Connectivity and Protective Monitoring will be purchased separately using the dedicated MDS service definitions.

5 Classification: Open 3 During off-boarding MDS will delete any customer data and licensed software. If this data is required by the customer then MDS must be notified in advance. Any effort required to transfer data and licensed software out of the MDS environment will be charged using the MDS SFIA rate card. Pricing Model The initial service is offered as a resilient server offering 8 GPUs servicing a maximum of 8 virtual machines. Additional blocks of 8 GPUs can be ordered. Setup of the service is provided up to the operating system within the initial charges. Installation and configuration of the customer s application is dependent on how complicated the application is, and therefore needs to be charged flexibly. We will work with each customer to provide a price for installing applications using our SFIA rates. Pricing for the equipment element is based on current hardware pricing and expected customer requirements. Bespoke solutions can be provided if required. Monthly per VM pricing is as follows: Initial 8 GPUs: 900 per GPU or VM Additional 8 GPUs: 690 per GPU or VM Services must be purchased in blocks of 8 GPUs. Service Management MDS provides a managed service for this product in order to resolve incidents within the platform. This is provided using the 24x7 MDS Service Desk. Service Constraints Customer end points consuming the service require an internet or dedicated network connection of sufficient bandwidth to handle graphically intense applications. Service Level We will meet the follow service levels, associated with the management of Incidents occurring within the scope of services provided by MDS. Incident resolution SLAs apply within our Core Service Hours, which are 8am to 6pm, Monday to Friday (excluding Public Holidays). Priority Level MDS to Acknowledge Problem Notification MDS to Update Customer Resolution Time 1 Critical systems failure or severely impaired 2 User group or key user unable to operate, experiencing significant reduction in system performance 15 Minutes 30 Minutes 4 Working Hours 15 Minutes 30 Minutes 6 Working Hours

6 Classification: Open 4 Priority Level MDS to Acknowledge Problem Notification MDS to Update Customer Resolution Time 3 Single user unable to operate with no available workaround 4 User or user group experiencing problems but with a work around that does not affect service delivery 30 Minutes 60 Minutes 3 Working Days 60 Minutes 4 Working Hours 7 Working Days Ordering and Invoice Process A purchase Order is required and billing for the service is monthly in arrears. Payment can be via the following methods: BACS or Cheque. Service Lead Time Organisations can purchase subscriptions and be activated within 20 working days. Termination costs Should the customer wish MDS to transfer data out of the system at the point of termination this will be charged using MDS SFIA rate card. Customer Responsibilities You will need to take responsibility for: Facilitating communication between MDS and application vendors during on-boarding to ensure that the application is installed correctly. The control and management of access and responsibilities for end users. Ensuring only appropriate data (e.g. OFFICIAL or OFFICIAL SENSITIVE) is accessible within this service. Technical Requirements MDS will work with the customer to define any technical requirements that are specific to their application as part of the on-boarding process. Related Services This service may be bought in conjunction with the following other G-Cloud services: Cloud Enablement Application Management Connecting to the Cloud