Tivoli Business Systems Manager

Transcription

1 Tioli Business Systems Manager Version 3.1 Planning Guide SC

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3 Tioli Business Systems Manager Version 3.1 Planning Guide SC

4 Note Before using this information and the product it supports, read the information in Notices on page 73. First Edition (October 2004) This edition applies to Version 3, Release 1 of Tioli Business Systems Manager and to all subsequent releases and modifications until otherwise indicated in new editions. Copyright International Business Machines Corporation All rights resered. US Goernment Users Restricted Rights Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

5 Contents About this guide Publications IBM Tioli Business Systems Manager library.. Related publications i Accessing publications online i Ordering publications ii Accessibility ii Tioli technical training ii Support information ii Participating in newsgroups iii Conentions used in this guide iii Typeface conentions iii Operating system-dependent ariables and paths ix Terminology ix Consoles Tioli Business Systems Manager Console...15 Web Console Executie Dashboard Views Reporting System Problem and Change Support IBM Serice Leel Management Chapter 3. Tioli Business Systems Manager Components Base Serices Components for Handling z/os Data Components for Handling Distributed Data...25 Chapter 1. IBM Tioli Business Systems Management Solution Integration Designing Your Solution Understanding the Product Set Products in the Business Impact Management Layer IBM Tioli Business Systems Manager....3 IBM Tioli Serice Leel Adisor IBM Tioli Data Warehouse Products in the Eent Correlation and Automation Layer IBM Tioli Enterprise Console IBM Tioli NetView for z/os IBM Tioli System Automation for z/os...6 Products in the Monitoring Systems and Applications Layer IBM Tioli Monitoring IBM Tioli Monitoring Components....7 IBM Tioli Monitoring for Transaction Performance IBM Tioli Monitoring for Network Performance Chapter 2. Introduction to Tioli Business Systems Manager What Is Tioli Business Systems Manager?....9 Business Systems Automatically Creating a Business System...10 Creating a Business System using XML Creating a Business System Manually Physical Resources Discoery Processing Discoering z/os Resources Discoering Distributed Resources Eent processing Eents (Messages and Exceptions) Eent Viewer Propagation Managing Alerts Chapter 4. Data Sources z/os Data Source Software Requirements Distributed Data Sources Software Requirements..30 Chapter 5. Design Enironment Users Eent Sources Resources Resource Types Distributed Generic Object Types z/os-related Generic Object Type Resource Discoery Adding Resources Business Systems Business System Based on Resource Class...40 Business System Based on Application or Business Process Collecting Information Resource Hierarchy Leaf Node Behaior Business Systems Library Automated Business Systems Chapter 6. Discoery and Resource Monitoring Discoery Bulk Discoery Auto Discoery Rediscoery Discoery by Eent Discoery Filtering Supported Discoery Functionality by Product.50 Resource Monitoring Base Resources Low-leel Resources Supported Resource Monitoring Functionality by Product Copyright IBM Corp iii

6 Chapter 7. Putting the Solution Together Planning for Implementation Preparing the Test Enironment Preparing the Production Enironment Implementing Optional Functions History Serer Reporting System Health Monitor Failoer Problem and Change Interface Finalizing the Solution Chapter 8. Administering the Solution 63 Change Management Backup and Recoery Serer Tuning Database Tuning Workspace and Eent Viewer Tuning Eent Data Retention Appendix. Sample Task List Support information Searching knowledge bases Search the information center on your local system or network Search the Internet Obtaining fixes Contacting IBM Software Support Determine the business impact of your problem 71 Describe your problem and gather background information Submit your problem to IBM Software Support 71 Notices Trademarks Index i IBM Tioli Business Systems Manager: Planning Guide

7 About this guide Publications IBM Tioli Business Systems Manager is an enterprise management product that monitors the data processing resources that are critical to a business application. It enables end-to-end monitoring of systems, subsystems, applications, and other resources in your enterprise, from z/os systems to distributed systems. Tioli Business Systems Manager proides your operations and support organizations, application owners, and management with a iew of the system components as they relate to your oerall business. This section lists publications in the Tioli Business Systems Manager library and related documents. It also describes how to access Tioli publications online and how to order Tioli publications. IBM Tioli Business Systems Manager library This following publications are in the IBM Tioli Business Systems Manager library: IBM Tioli Business Systems Manager Planning Guide, SC , proides an introduction to the Tioli Business Systems Manager product. It also contains planning and design information to consider when implementing a Tioli Business Systems Manager solution. This document is written for network planners, system designers, systems administrators, and others who are responsible for planning and implementing the product. IBM Tioli Business Systems Manager Installation and Configuration Guide, SC , proides the installation and configuration tasks necessary for the implementation of Tioli Business Systems Manager. This document is written for system administrators and others who are responsible for installing and configuring Tioli Business Systems Manager. IBM Tioli Business Systems Manager Introducing the Consoles, SC , proides an introduction to the Tioli Business Systems Manager console, Web console, executie dashboard, and the reporting system. This document is written for operators and administrators. IBM Tioli Business Systems Manager Administrator s Guide, SC , describes administratie tasks for Tioli Business Systems Manager. This document is written for system administrators and others who perform administratie tasks for Tioli Business Systems Manager. IBM Tioli Business Systems Manager Problem and Change Management Integration Guide, SC , describes how to write request processors to enable the problem, change, and automatic ticket integration function proided with Tioli Business Systems Manager to work with problem and change management applications. This document is written for system programmers. IBM Tioli Business Systems Manager Command Reference, SC , describes the commands aailable for use with Tioli Business Systems Manager. This document is written for system administrators and others who run commands and scripts for Tioli Business Systems Manager. Copyright IBM Corp. 2004

8 IBM Tioli Business Systems Manager Message Reference, SC , describes the messages for Tioli Business Systems Manager. This document is written for system programmers, network planners, operations managers, system designers, system administrators, network operators, and others who need message information for Tioli Business Systems Manager. IBM Tioli Business Systems Manager Troubleshooting Guide, SC , describes troubleshooting tasks to diagnose problems with Tioli Business Systems Manager. This document is written for system administrators and others who perform diagnostic tasks for Tioli Business Systems Manager. IBM Tioli Business Systems Manager Release Notes, GI , describes what is new for this release of the Tioli Business Systems Manager product. IBM Tioli Business Systems Manager Guide for Warehouse Pack, Version , using Tioli Data Warehouse, Version 1.2, SC , describes how to use the warehouse enablement pack to extract data from the Tioli Business Systems Manager database and load it into the Tioli Data Warehouse database, where it can be accessed using reporting and data analysis tools. This document is written for administrators and others who plan for and install the warehouse pack, use and maintain the warehouse pack and its reports, or create new reports. An index is proided for searching the Tioli Business Systems Manager library. If you hae Adobe Acrobat on your system, you can use the Search command to locate specific text in the library. For more information about using the index to search the library, see the online help for Acrobat. Related publications The Tioli Software Glossary includes definitions for many of the technical terms related to Tioli software. The Tioli Software Glossary is aailable at the following Tioli software library Web site: Access the glossary by clicking the Glossary link on the left pane of the Tioli software library window. Accessing publications online The documentation CD contains the publications that are in the product library. The format of the publications is PDF and HTML. IBM posts publications for this and all other Tioli products, as they become aailable and wheneer they are updated, to the Tioli software information center Web site. Access the Tioli software information center by first going to the Tioli software library at the following Web address: Scroll down and click the Product manuals link. In the Tioli Technical Product Documents Alphabetical Listing window, click the Tioli Business Systems Manager link to access the product library at the Tioli software information center. i IBM Tioli Business Systems Manager: Planning Guide

9 Accessibility Note: If you print PDF documents on other than letter-sized paper, set the option in the File Print window that allows Adobe Reader to print letter-sized pages on your local paper. Ordering publications You can order many Tioli publications online at the following Web site: Tioli technical training Support information cgibin/pbi.cgi You can also order by telephone by calling one of these numbers: In the United States: In Canada: In other countries, see the following Web site for a list of telephone numbers: Accessibility features help users with a physical disability, such as restricted mobility or limited ision, to use software products successfully. With this product, you can use assistie technologies to hear and naigate the interface. You can also use the keyboard instead of the mouse to operate all features of the graphical user interface. For information about installing the Tioli Business Systems Manager product using the built-in screen reader, see the IBM Tioli Business Systems Manager Installation and Configuration Guide. For information about the shortcut keys that can be used with the Tioli Business Systems Manager console, see the Accessibility appendix in IBM Tioli Business Systems Manager Introducing the Consoles. For Tioli technical training information, refer to the following IBM Tioli Education Web site: If you hae a problem with your IBM software, you want to resole it quickly. IBM proides the following ways for you to obtain the support you need: Searching knowledge bases: You can search across a large collection of known problems and workarounds, Technotes, and other information. Obtaining fixes: You can locate the latest fixes that are already aailable for your product. Contacting IBM Software Support: If you still cannot sole your problem, and you need to work with someone from IBM, you can use a ariety of ways to contact IBM Software Support. For more information about these three ways of resoling problems, see Support information on page 69. About this guide ii

10 Participating in newsgroups User groups proide software professionals with a forum for communicating ideas, technical expertise, and experiences related to the product. They are located on the Internet and are aailable using standard news reader programs. These groups are primarily intended for user-to-user communication and are not a replacement for formal support. To access a newsgroup, use the instructions appropriate for your browser. IBM Tioli Business Systems Manager: news://news.software.ibm.com/ibm.software.tioli.business-systems-manager IBM Tioli Enterprise Console : news://news.software.ibm.com/ibm.software.tioli.enterprise-console IBM Tioli Serice Leel Adisor: news://news.software.ibm.com/ibm.software.tioli.serice-leel-adisor IBM Tioli Switch Analyzer: news://news.software.ibm.com/ibm.software.tioli.switch-analyzer IBM Tioli NetView for UNIX and IBM Tioli NetView for Windows : news://news.software.ibm.com/ibm.software.tioli.netiew-unix-windows IBM Tioli NetView for z/os: news://news.software.ibm.com/ibm.software.netiew Conentions used in this guide This guide uses seeral conentions for special terms and actions and for operating system-dependent commands and paths Typeface conentions This guide uses the following typeface conentions: Bold Italic Lowercase commands and mixed case commands that are otherwise difficult to distinguish from surrounding text Interface controls (check boxes, push buttons, radio buttons, spin buttons, fields, folders, icons, list boxes, items inside list boxes, multicolumn lists, containers, menu choices, menu names, tabs, property sheets), labels (such as Tip:, and Operating system considerations:) Keywords and parameters in text Words defined in text Emphasis of words (words as words) New terms in text (except in a definition list) iii IBM Tioli Business Systems Manager: Planning Guide

11 Terminology Variables and alues you must proide Monospace Examples and code examples File names, programming keywords, and other elements that are difficult to distinguish from surrounding text Message text and prompts addressed to the user Text that the user must type Values for arguments or command options Operating system-dependent ariables and paths This guide uses the UNIX conention for specifying enironment ariables and for directory notation. When using the Windows command line, replace $ariable with %ariable% for enironment ariables and replace each forward slash (/) with a backslash (\) in directory paths. The names of enironment ariables are not always the same in Windows and UNIX. For example, %TEMP% in Windows is equialent to $tmp in UNIX. Note: If you are using the bash shell on a Windows system, you can use the UNIX conentions. For a list of terms and definitions for Tioli and other IBM products, refer to the IBM terminology Web site: For breity and readability, the term Tioli NetView for z/os refers to both the Tioli NetView for z/os product and the Tioli NetView for OS/390 product. About this guide ix

12 x IBM Tioli Business Systems Manager: Planning Guide

13 Chapter 1. IBM Tioli Business Systems Management Solution One of your most difficult tasks in business systems management is choosing products that align IT resources with your business priorities. In an enironment that includes resources from multiple endors running on multiple platforms, understanding the status of a particular IT resource is only a small part of the big picture. To maximize the business alue of your IT inestments, you must also see how each resource affects the applications and business processes that it supports. The Tioli business systems management solution is a model that helps you understand the components of integrated business systems and then identify the Tioli products that meet those management needs. This layered model shown in Figure 1 supports real-time, predictie management of your enterprise. Business Impact Management Define your resources as they relate to business systems Eent Correlation and Automation Synthesize raw data from monitoring applications Determine root causes of problems Capture and analyze historical trends Monitoring Systems and Applications Capture and filter raw data Generate eents for eent correlation and automation layer Automate based on autonomic model Figure 1. Tioli Business Systems Management Model Integration Implementing a comprehensie business systems management solution requires careful consideration of the roles of each product as well as the integration between the products. The products in the monitoring systems and applications layer proide the information that you need to understand critical problems. These products use built-in best practice definitions to define problem signatures that reflect the behaior of a set of related metrics oer time. The products in this layer can also proide automation as part of the autonomic model, using automation at the source to attempt to fix a problem before it becomes critical. After the problem is considered critical, an eent is generated and sent to the eent correlation and automation layer. When the condition is resoled, an eent is also sent to clear the initial eent. The products in the eent correlation and automation layer analyze the raw data from the monitoring layer. In the eent correlation and automation layer, effectie business management products correlate problem signatures with the systems on which these business-significant eents occurred, to determine the root cause of the problem. These tools might also suppress related eents and actiate automation to determine the root cause or to sole the problem. When a problem found in this Copyright IBM Corp

14 Designing Your Solution layer has an impact on your business, the eent is forwarded to the business impact layer. An associated clearing eent should be sent to indicate the end of the impact. Products in the business impact management layer define your resources as they relate to business systems. Using products in this layer, you can interpret business-significant eents receied from the eent correlation and automation layer and display them in the context of the affected business system. For example, when the parameters of a serice leel agreement are exceeded, a product in the eent correlation and automation layer generates an eent. The business impact of this eent is understood and assigned by product in the business impact management layer. Then, through the use of products that capture and analyze historical trends in this data, you can monitor compliance to serice leel agreements and generate the appropriate reports summarizing this business data. The way that you design and implement your solution is critical. To design an effectie business systems management solution, think in terms of the following high-leel steps: 1. Designing the solution. First, identify the components of your systems, both z/os and distributed resources. What products are currently managing these resources? Are they effectie? Do they identify the business impact of system eents? 2. Identify the users and scenarios. Next, define the types and number of users and the work flows or scenarios associated with each user set. If you do not know what your users are doing, or should be doing, you cannot design an effectie solution. 3. Install and configure the products from the monitoring systems and applications layer. The products in this step are your eent sources. Defining these eent-generating products ensures that critical eents are forwarded to the eent correlation and automation layer, along with appropriate clearing eents. 4. Install and configure the products in the eent correlation and automation layer. The products in this step are your eent interpreters and filters. Defining this layer at this time ensures that all critical eents are correlated to their root causes and that business-significant eents are identified and can be forwarded to the business management impact layer. 5. Define a common data warehouse repository. An effectie business management solution cannot operate within the boundaries of a single product. All Tioli products in this model support the Tioli Data Warehouse as a common data repository. With all data in the same repository, cross-product reports that use the Crystal Reports interface can be written to show relationships among sets of data from different products. 6. Install and configure the products from the business impact management components. 2 IBM Tioli Business Systems Manager: Planning Guide

15 Understanding the Product Set With this strong foundation built, you can now install and configure the products in the business impact management layer. Use the scenarios and user profiles deeloped in Step 2 to identify the appropriate business systems and definitions. The Tioli business systems management solution offers products that fulfill the functions described in the model. Figure 2 shows the products associated with each layer. Figure 2. Tioli Business Systems Management Model with Products Added These products are explained by layer in the following information. Products in the Business Impact Management Layer The following products support functions performed in the business impact management layer. IBM Tioli Business Systems Manager IBM Tioli Business Systems Manager manages z/os and distributed systems and proides a business systems management paradigm for applications management. Using the business systems management paradigm, you can manage groups of related applications that underpin and enable critical business functions, such as enterprise resource planning or customer relationship management enironments. Mission-critical business systems present a unique management challenge. They typically span host and distributed enironments, are comprised of many interconnected application components, both commercial and custom, and rely on dierse middleware, databases, and supporting platforms. IBM Tioli Business Systems Manager gies you a single point of management and control and proides end-to-end business systems management to organize related components and gie business context to management decisions. IBM Tioli Business Systems Manager proides a unique configurable business iew that enables management and control of the multiple integrated software components required to delier a specific business serice. The product achiees this alue by using a tool called the business system. Using a business system, the IT staff can iew IT resources in the context of critical business serices, prioritize actions based on business impact, and make intelligent trade-offs. A business Chapter 1. IBM Tioli Business Systems Management Solution 3

16 system proides a business context for IT, enables greater accountability to business user needs, and improes the ability to prioritize issues and optimize actions. The product also shows and allows the manipulation of the relationships between applications, so that your IT staff can easily spot inefficiencies and problems and quickly diagnose the root cause of complex failure scenarios, thereby increasing aailability of critical business systems. In summary, IBM Tioli Business Systems Manager helps your business in the following ways: Proides a unique configurable business system iew that allows management and control of multiple integrated software components required to delier a specific business serice Automatically discoers and builds graphical iews of applications Supports manually grouped managed resources in containers that represent a business iew Dynamically adjusts the business system iew for components added, modified, or deleted Proide multiendor enablement of mainframe and distributed systems management data for true end-to-end serice leel management IBM Tioli Serice Leel Adisor IBM Tioli Serice Leel Adisor proides serice leel management capabilities for proiders of IT serices. It is designed to simplify the definition of serice offerings according to the terms of a serice leel agreement, associating the serice leel agreement with one or more clients. It then automates ealuating serice leel agreements by correlating any monitored metrics stored in a built-in database, using IBM Tioli Data Warehouse. IBM Tioli Serice Leel Adisor proides alerts and historical reports of serice leel agreement iolations and trends toward iolation. Proiders of IT serices who need to measure, manage, and report on the business impact of their internal IT infrastructure can leerage existing performance and aailability or business process applications. Using IBM Tioli Serice Leel Adisor, you can manage the information collected by these applications against serice leel agreements and internal serice leel objecties. The goal is to proide predictie serice leel management on any appropriate IBM and Tioli or independent software application for true end-to-end business impact management. The eents and reports from the IBM Tioli Serice Leel Adisor product can help you manage costs, justify expense, improe internal customer satisfaction, and measure the business impact of problems with your enterprise IT infrastructure in terms of reenue, productiity, and contribution to business success. In summary, IBM Tioli Serice Leel Adisor helps your business in the following ways: Takes a proactie approach to serice leel management using a patent-pending trend analysis algorithm Integrates with IBM Tioli Data Warehouse to consolidate and report on systems management data Proides multiendor enablement of mainframe and distributed systems management data for true end-to-end serice leel management 4 IBM Tioli Business Systems Manager: Planning Guide

17 IBM Tioli Data Warehouse IBM Tioli Data Warehouse is an embedded technology that proides the backbone repository for all historical systems management data and the basis for all Tioli reporting solutions. As the amount of management data gathered continues to grow, the data is not being used effectiely for IT business-releant decisions. IBM Tioli Data Warehouse soles this problem by being the central data store where historical data from all management applications is aggregated and correlated. This data is used by the following types of products: High-alue predictie management applications such as IBM Tioli Serice Leel Adisor Reporting and independent software business intelligence tools, including offerings from the IBM DB2 family, Brio, Business Objects, Crystal Decisions, and Cognos All Tioli products The objectie of the IBM Tioli Data Warehouse is to proide a consistent historical reporting infrastructure and interface for all Tioli applications to use. The warehouse leerages a proen warehouse schema and DB2 technology. IBM Tioli Data Warehouse includes restricted-use license ersions of IBM DB2 Uniersal Database Enterprise Serer Edition and IBM DB2 Warehouse Manager. The IBM Tioli Data Warehouse technology proides an open and published data warehouse infrastructure so that you can moe beyond application-based data stores to cross-application and business-based trending and analysis. Products in the Eent Correlation and Automation Layer The following products support functions performed in the eent correlation and automation layer. IBM Tioli Enterprise Console The IBM Tioli Enterprise Console product proides cross-system, root-cause problem analysis through processing of eents generated from arious sources, such as the IBM Tioli Monitoring product, simple network management protocol (SNMP), or custom adapters. By creating rules based on incoming eents, multiple eents from different sources can be combined into a single eent. The NetView Integrated TCP/IP Serices Component, a part of the IBM Tioli Enterprise Console product, discoers TCP/IP networks, displays network topologies, correlates and manages eents and SNMP traps, monitors network health, and gathers performance data. The NetView Integrated TCP/IP Serices Component meets the needs of managers of large networks by proiding the scalability and flexibility to manage mission-critical enironments. The IBM Tioli Enterprise Console proides sophisticated, automated problem diagnosis and resolution to improe system performance and reduce support costs. Recent enhancements focus on time to alue and ease of use with preconfigured best practices to simplify and accelerate deployment. The auto-discoery feature makes it easier for you to understand the enironment and process eents appropriately. The Web console proides a more isual understanding of eents and also proides remote access to eents and console operations. In summary, the IBM Tioli Enterprise Console deliers the following features: A Web console that proides improed isualization of eents, as well as access from any browser Chapter 1. IBM Tioli Business Systems Management Solution 5

18 Preconfigured rules that proide best-practices eent management Auto-discoery and problem diagnosis to increase operator responsieness and efficiency Integrated network management that extends your ability to reach and diagnosis problems for end-to-end management of your IT enironment Comprehensie management that accepts eents from non-tioli products or systems IBM Tioli NetView for z/os IBM Tioli NetView for z/os proides a comprehensie set of tools for maintaining complex, multiendor, multiplatform networks and systems from a single point of control. NetView for z/os proides management functions that work together with other products or can function alone. NetView for z/os is a program for managing networks and systems through graphical display and automation. It reduces manual resource definition and complex automation setup through production-ready automation and extends centralized management into multiple non-sna network enironments. NetView for z/os can be used in an enterprise as a centralized manager, a mid-leel manager, or a z/os management endpoint. NetView for z/os also proides the base automation capabilities for the z/os platform that is used by the IBM Tioli System Automation for z/os product. IBM Tioli System Automation for z/os IBM Tioli System Automation for z/os plays an important role in building an end-to-end autonomic computing solution. The unique functions of Tioli System Automation for z/os can help customers with a single z/os system and or with multiple parallel sysplex clusters to ease management, reduce costs, and increase aailability. Tioli System Automation for z/os is designed to automate input and output, processor and system operations, and includes predefined automation for the IMS, CICS, IBM Tioli Workload Scheduler, and DB2 products. In summary, System Automation for z/os deliers the following features: Easier operation and automation, including easier naigation through the dependency graphs and the ability to fill or oerwrite start and stop requests with customer chosen defaults Automation of z/vm guest systems (including the Linux operating system) for better control oer if and how groups are moed to images within a sysplex, improed reliability, and easier identification of the owner of a resource in case of a problem Health and performance monitoring so that you can define and manage monitors, such as IBM Tioli Monitoring, that run inside IBM Tioli NetView for z/os or can be accessed from this product, and trigger actions and update compound status when monitor status changes More powerful automation for simplified and fast inter-system communication and a remote command facility using SNA or TCP/IP, with support for NetView Management Console performance enhancements and WebSphere high-aailability automation Products in the Monitoring Systems and Applications Layer The following products support functions performed in the monitoring systems and applications layer. 6 IBM Tioli Business Systems Manager: Planning Guide

19 IBM Tioli Monitoring At the heart of the Tioli monitoring space is the IBM Tioli Monitoring product. IBM Tioli Monitoring is an application that applies preconfigured, automated best practices to the monitoring of IT resources. Its main purpose is to apply best practices locally at the managed system to determine whether a problem situation exists, and if so, local automated actions are started to resole or bypass the problem, or initiate procedures for collecting problem determination information. In summary, IBM Tioli Monitoring proides the following features: Automated best practices so that you can leerage prepackaged system administration expertise proided through predefined thresholds, persistence checking, and automated correctie actions A workbench so you can leerage your own best practices knowledge to create new resource models with a simple wizard-drien solution so you can expand monitoring capabilities beyond preconfigured resource models A health console that you can use to iew both real-time and recent historical data for any serer using a Web browser A foundation for application, database, and middleware monitoring that leerages adanced technology and extends monitoring capabilities across the IBM Tioli Monitoring components for applications, databases, and middleware IBM Tioli Monitoring Components IBM Tioli Monitoring on its own is a powerful technology, but the real alue of this product is the monitoring best practices knowledge that is shipped in the form of resource models. While the ability to build and customize resource models is seen as a ery important function, you might prefer to use that capability for extending existing resource models and pay for prebuilt monitoring solutions rather than inest in the skills and the time required to build them in-house. Tioli products contain monitoring solutions for specific applications or middleware. The IBM Tioli Monitoring for Databases product, for example, contains DB2, Oracle, and other components. The current set of components includes: IBM Tioli Monitoring for Databases (Oracle, DB2 Uniersal Database, Informix, Microsoft SQL Serer) IBM Tioli Monitoring for Messaging and Collaboration (Lotus Notes ) IBM Tioli Monitoring for Web Infrastructure (WebSphere, Weblogic, Apache, IIS, iplanet) IBM Tioli Monitoring for Business Integration (WebSphere MQ, WebSphere MQSI) IBM Tioli Monitoring for Applications (SAP, mysap.com, Siebel) IBM Tioli Monitoring for Operating Systems, part of the base IBM Tioli Monitoring product package (for Solaris, AIX, HP-UX, Windows, Linux, and OS/400 ) IBM Tioli Monitoring for Transaction Performance IBM Tioli Monitoring for Transaction Performance is focused on monitoring transactions across multiple systems. By collecting application resource measurement data from applications, the product can determine the location of performance problems. Tioli Monitoring for Transaction Performance monitors both the end-to-end performance as perceied by end users of applications and the performance of the Chapter 1. IBM Tioli Business Systems Management Solution 7

20 steps that make up the transaction. This data is used to monitor and manage against serice leel agreements and can be extracted to the IBM Tioli Data Warehouse for reporting, capacity planning and further analysis. IBM Tioli Monitoring for Network Performance IBM Tioli Monitoring for Network Performance Version 2.1 allows IBM z/os operators to easily understand how TCP/IP protocol behaior on their monitored critical systems is affecting application performance. By distributing network monitors to all of your z/os images (across a sysplex, or your entire enironment) and consolidating collected information into a single database, it is easy for network system programmers and operators to get information about the entire enironment from a single location to compare notes or gain understanding of oerall performance within the data center. Integrated reporting using the IBM Tioli Data Warehouse allows isibility of historical trending data as well as enabling integrated reporting of z/os TCP/IP data with other information. Because System Network Architecture (SNA) is still critical in many customer enironments, IBM Tioli Monitoring for Network Performance includes Tioli NetView Performance Monitor (NPM) Version 2.7, proiding performance information for SNA networks. Customers using both tools hae performance coerage for both SNA and TCP/IP enironments. IBM Tioli Monitoring for Network Performance Version 2.1 monitors, records, and interactiely reports network performance and utilization for TCP/IP resources in an enterprise enironment. It enables the timely analysis of performance-related metrics such as response time, traffic flow, and system workload, which can assist network tuning, problem determination, and alidation of serice leel agreements. IBM Tioli Monitoring for Network Performance enables you to specify threshold and rearm alues for generating eents when specific performance metrics indicate a problem in your network. Eents can be displayed on the IBM Tioli Enterprise Console and by IBM Tioli NetView for z/os. Tioli Monitoring for Network Performance meets your daily tactical needs as well as your long-term strategic systems management goals, proiding an effectie way to gain control of mission-critical network resources, performance issues, and workload distributions. 8 IBM Tioli Business Systems Manager: Planning Guide

21 Chapter 2. Introduction to Tioli Business Systems Manager This chapter proides an oeriew of Tioli Business Systems Manager: What Is Tioli Business Systems Manager? Business Systems on page 10 Physical Resources on page 11 Discoery Processing on page 11 Eent processing on page 12 Consoles on page 15 Views on page 16 Reporting System on page 17 Problem and Change Support on page 18 IBM Serice Leel Management on page 18 What Is Tioli Business Systems Manager? Tioli Business Systems Manager proides your operations with a iew of the system components as they relate to your oerall business. It also proides your executies with a high leel iew of the status of predefined serices in your organization. Use Tioli Business Systems Manager to perform the following functions: Proide a consolidated iew to the existing IT management solutions including IBM Tioli Enterprise Console, Tioli Distributed Monitoring, IBM Tioli Monitoring, IBM Tioli OMEGAMON, IBM Tioli System Automation for z/os, and IBM Tioli Workload Scheduler for z/os. Construct monitoring iews that reflect the current applications and business systems within the enterprise which can contain a complex combination of system resources across the entire enterprise Construct executie dashboards that reflect the status of the business systems (represented as serices) for executies in your organization Enable critical path management Manage business system components on a ariety of platforms Consolidate information scattered throughout the enterprise Interact with customer applications, scheduling systems, and automation systems to proide a single iew of the oerall status and health of system resources. Proide data to the Tioli Enterprise Data Warehouse for trend analysis Enable effectie operation of your entire enterprise Once resources are defined to or discoered by Tioli Business Systems Manager, they are aailable from the Tioli Business Systems Manager console. You can build business systems that span z/os resources and distributed resources. You can use the Tioli Business Systems Manager console to display the relationship of these resources. You can use the existing eent management infrastructure to correlate eents. Copyright IBM Corp

22 Business Systems Tioli Business Systems Manager proides an Extract, Transform, and Load routine (ETL) to add aailability data into the data warehouse. Tioli Serice Leel Adisor can then build serice leel agreements (SLAs) based on this data. A business system is a group of dierse but interdependent applications and other system resources that interact to accomplish specific business functions. In Tioli Business Systems Manager, the term business system is used to represent a container of resources, which in turn can contain other business systems or representations of actual physical resources. A business system can contain applications or other resources that run on a ariety of platforms, including host, distributed, and network enironments. For example, a banking business system designed to support transactions oer the Web typically includes a Web serer running outside the company s intranet and connected directly to the Internet and a firewall that proides secure connectiity to a machine running a custom business component, such as loan processing. The loan processing business component usually runs on a distributed platform and connects to business components running on a host computer. The host handles all the bank transactions. This business system presents challenges to a system manager because it crosses the typically isolated enironments of host and distributed systems. Another example of a business system is an system. business systems include all the instances of business components that are being used in your network. You might hae a mix of Lotus Notes serers, POP mail or Microsoft Exchange serers, and other business components. An business system includes these components, as well as definitions of the relationships between them. You can create business systems by using the following methods: Automatically Creating a Business System Creating a Business System using XML Creating a Business System Manually on page 11 For more information on business systems, see Business Systems on page 39. Automatically Creating a Business System You can use the Automated Business Systems process to create business systems. When the configuration is complete, Tioli Business Systems Manager continues to automatically add newly discoered resources to the iews based on the criteria associated with the iews. Creating a Business System using XML The XML toolkit can be used to create business systems in Tioli Business Systems Manager. For example, if your site uses a repository to contain an inentory of the resources in your enironment and how they relate to one another with respect to your business systems and processes, you can extract the data from the repository and dynamically create and modify business systems using the toolkit. You can use the XML toolkit to add, modify, or delete business systems based on existing resources. For physical resources to be linked into the business systems, 10 IBM Tioli Business Systems Manager: Planning Guide

23 they must already exist in the Tioli Business Systems Manager database. You can also use the XML toolkit to backup and restore business systems. Refer to the IBM Tioli Business Systems Manager Installation and Configuration Guide for instructions for installing the XML toolkit. Refer to the IBM Tioli Business Systems Manager Administrator s Guide for the format of the XML file and a sample file. Creating a Business System Manually You can create a business system manually from the Tioli Business Systems Manager console. Refer to the IBM Tioli Business Systems Manager Administrator s Guide for the required steps and for information on adding resources to the new business system. Physical Resources Discoery Processing Physical resources represent the applications, subsystems, and technical deices (such as routers, serer machines, and other physical deices) that the Tioli Business Systems Manager monitors for aailability. Physical resources are defined in the Tioli Business Systems Manager database along with identifying information that includes the resource name and the resource type, as well as other information about the resource. Physical resources are categorized by type. Examples of resource types are IMS transaction, CICS region, started task (STC), or a Windows serer. Physical resources are displayed in a hierarchy. The hierarchy for z/os resources is predefined. You can configure tables or use the distributed placement rules to specify the hierarchy for distributed resources as they are created. For more detailed information on resources, refer to the IBM Tioli Business Systems Manager Introducing the Consoles and the task assistant. Tioli Business Systems Manager accepts eents indicating state changes and alerts as well as performance characteristics that indicate aailability. Howeer, before you can manage resources in your enterprise, the resources must be discoered and registered in the Tioli Business Systems Manager database. The resource discoery and registration process aries depending on the data source. In some cases, the receipt of an eent triggers the discoery of the resource so that the eent can be posted against it. For z/os resources, the operating system as well as its higher leel resources must be manually created before eents can be receied for resources contained in that z/os enironment. Discoering z/os Resources Resource discoery is a process that identifies resources. The process for discoering monitored resources in the z/os enironment inoles detecting the configuration of the resources and updating the Tioli Business Systems Manager database. Tioli Business Systems Manager has three discoery processes for z/os resources: Chapter 2. Introduction to Tioli Business Systems Manager 11

24 Initial discoery Batch jobs are run initially when the Tioli Business Systems Manager is installed and configured. Rediscoery Batch jobs can be customized and run on a scheduled basis to gather updated information about resources in your enterprise. Autodiscoery Programs automatically detect updates, resulting in updates to the database. For IMS and DB2, autodiscoery also identifies all eligible resources within a subsystem, resulting in updates to the database. The discoery process uses arious data sources to initially populate resources in the Tioli Business Systems Manager database. The z/os process inoles a series of batch functions that create a sequential file, which is forwarded to the Tioli Business Systems Manager serers. The data is then processed and stored in the Tioli Business Systems Manager database. Following the installation and actiation of the IMS and DB2 data source, the autodiscoery process will identify all eligible resources within DB2 and IMS subsystems. These resources are forwarded to the Tioli Business Systems Manager serers and stored in the Tioli Business Systems Manager database. If required, an optional batch discoery process is proided for IMS and DB2. Discoering Distributed Resources Tioli Business Systems Manager has two methods for discoering distributed resources: Eent processing Rules can be added to the Tioli Enterprise Console serer to forward eents to Tioli Business Systems Manager database using eent enablement. The first eent from a resource triggers the creation of the resource in the Tioli Business Systems Manager database. Resources discoered through the Tioli Enterprise Console require that the corresponding resource types first be defined in the Tioli Business Systems Manager database. The common listener proides bulk and delta transactions with data sources, after a corresponding adapter is installed. Bulk transactions are a snapshot of the instrumented enironment. Bulk transactions identify which resources exist, resources that hae changed since the last bulk transaction, the associations between resources, and resources that no longer exist since the last bulk transaction. The Tioli Business Systems Manager database is populated with the information in the bulk transaction. The delta transaction updates the Tioli Business Systems Manager database as new resources are discoered. Tioli Business Systems Manager consolidates eents from a wide range of IBM and independent system endor products. Eent processing inoles capturing specific eents and routing them to Tioli Business Systems Manager. The eents result in updates to the Tioli Business Systems Manager database, which are then displayed on the Tioli Business Systems Manager console. Eents also can trigger the discoery of resources. Eents (Messages and Exceptions) Physical resources represented in Tioli Business Systems Manager can receie two eent types: messages and exceptions. Messages reflect the state of the resource 12 IBM Tioli Business Systems Manager: Planning Guide

25 (for example, actie, inactie, or abended). Exceptions usually indicate that a resource is experiencing a temporary condition. Eents hae an alert state and a priority. Alert states are critical (red), warning (yellow), and normal (green). Priority states are critical, high, medium, low, ignore, or unknown. Exceptions are compared against thresholds that determine whether a state change occurs. Wheneer a state change occurs, as a result of either a message or of an exception exceeding a threshold, this state change is in turn compared against thresholds to determine whether the eent is reflected in a parent resource. If so, the eent is reflected as a child eent against the parent. As eents occur within the monitored enironment, the console displays an alert icon next to the icon of the affected resource. For more information on eent processing, refer to the IBM Tioli Business Systems Manager Administrator s Guide. An example of an exception is unacceptable response time associated with a CICS transaction. In general, eents in the distributed enironment that are sent from the Tioli Enterprise Console serer are considered exceptions. An example of a message is the reception of a console message informing you that a batch job has ended with errors, causing a state change to occur. Eent Viewer The Eent Viewer displays eents (exceptions and messages) that are associated with either a resource or all of the resources within a business system. Double-clicking an eent opens a window that contains details for the eent. Because an eent is associated with a resource and that resource can appear in multiple business systems, the Eent Viewer filters out the duplicates and displays only unique eents. The Eent Viewer displays only the last message for a resource. To see all of the messages for a resource: 1. Right-click the message row to open the popup menu. 2. Click Resource Properties. The last message is the only one that is releant and the only one you can take action against. When there are multiple exceptions, all are releant. New resources added to a business system are not displayed in the eent iewer until the UpdateObjectPathCache job runs, by default eery 15 minutes. Propagation Propagation is the process that allows eents to escalate or propagate a status up the business system iew. Exceptions, console messages, and other eents are assigned priorities for each resource. When a resource receies an eent, the priority of the eent is examined and compared against tolerance rates set for that resource. If a threshold is exceeded, an alert occurs on that resource and sends an eent (called a child eent) to its parent resource on the hierarchy. This, in turn, can cause another eent to occur and another alert to be sent further up the hierarchy. These thresholds are configured in one of the following ways: A set of counts against which the number of exceptions related to contained objects are compared A rule specifying a percentage range against which a weighted exception alue is compared Propagation always flows upward. Propagation can be customized by: Setting the message or exception priority and alert state Chapter 2. Introduction to Tioli Business Systems Manager 13