Tivoli Integrated Portal Administration and configuration guide. Version 1.0 Tivoli Integrated Portal 2.2

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1 Tioli Integrated Portal Administration and configuration guide Version 1.0 Tioli Integrated Portal 2.2

2

3 Tioli Integrated Portal Administration and configuration guide Version 1.0 Tioli Integrated Portal 2.2

4 Note Before using this information and the product it supports, read the information in Notices on page 157. This edition applies to ersion 2, release 1 of Tioli Integrated Portal and to all subsequent releases and modifications until otherwise indicated in new editions. Copyright IBM Corporation 2009, US Goernment Users Restricted Rights Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

5 Contents Chapter 1. Tioli Integrated Portal oeriew Chapter 2. Tioli Integrated Portal components Chapter 3. Installing Preparing for installation Preparing a WebSphere Application Serer enironment before reinstalling Tioli Integrated Portal Charting Memory needed on Linux for zseries Installing in silent mode Silent mode response file parameters Accepting the security certificate Uninstalling Tioli Integrated Portal Uninstalling in silent mode Running the installer in an existing enironment.. 13 Chapter 4. Upgrading Tioli Integrated Portal Running pre-upgrade for an existing installation.. 15 Exporting central user repository data Upgrading a base installation Manually rolling back an upgrade installation.. 19 Performing post-upgrade steps Importing LDAP data Configuring the timeout session setting Reconfiguring Tioli Integrated Portal to run on a higher ersion of Tioli Integrated Portal Chapter 5. Configuring Central user registry Adding an external LDAP repository Configuring an external LDAP repository Managing LDAP users in the console Configuring an SSL connection to an LDAP serer Configuring an SSL connection to the ObjectSerer Single sign-on Configuring single sign-on Load balancing Exporting data from a stand-alone serer to prepare for load balancing Setting up a load balancing cluster Joining a node to a load balancing cluster Enabling serer-to-serer trust Verifying a load balancing implementation Preparing the HTTP serer for load balancing.. 47 Importing stand-alone instance data to a cluster 54 Monitoring a load balancing cluster Remoing a node Remoing a load balancing cluster Configuring Tioli Access Manager in Tioli Integrated Portal Configuring single sign-on using ETai Checking your Tioli Access Manager configuration Configuring the WebSEAL keystore Creating a WebSEAL junction Creating a WebSEAL junction mapping table.. 66 Testing the WebSEAL junction Configuring single sign off for Tioli Access Manager and Tioli Integrated Portal Setting form-based authentication for WebSEAL 68 Protecting the ault key file Configuring access for HTTP and HTTPS Enabling FIPS on the application serer Configuring the LPTA token timeout alue Configuring CMS to use a remote database Creating a database for CMS Deleting a data source definition Creating a data source for a remote database.. 76 Configuring a hostname to be used by CMS.. 78 Configuring logging for CMS Verifying your CMS configuration Charting User roles for charting Modifying chart properties Configuring multiple ITM Web Serices Configuring for localized or customized Tioli Monitoring charts Importing or exporting charts and chart customizations Configuring SSO between Charting and Tioli Monitoring Chapter 6. Administering Logging in System user roles in Tioli Integrated Portal Stopping and starting the application serer Port assignments Viewing the application serer profile Changing passwords Exporting and importing Basic export commands Adanced export commands Import commands Changing the default security registry CGI support Backing up and restoring the Deployment Engine 107 System Cloning Solution Running SCS to export data Running SCS to import data Setting Jaa Virtual Machine memory for TIPProfile 110 Checking hostname settings Accessing Context Menu Serice features Copyright IBM Corp. 2009, 2012 iii

6 Command reference Working with roles Working with iews Working with users Working with preference profiles Working with portlets Working with pages Working with user groups Charting tipcli commands Tioli Integrated Portal Export commands Import tipcli commands Context Menu Serice tipcli commands Additional commands Chapter 7. Troubleshooting Installation errors Harmless installation messages Insufficient disk space for install TIPProfile_create log Installation failure scenario Log files Install fails after deployment engine upgrade 143 Installation fails on a HP Integrity serer Installation fails on Windows Serer Preupgrade steps fails on HP Itanium (ia64) systems Setting the libstdc++ leel for Linux systems 145 Installation fails with error code ADMR0104E in SystemOut.log Login errors Harmless authentication messages Already logged in No user role assigned Slow network response System in maintenance mode Viewing TIPProfile logs for login errors Chart errors Tioli Enterprise Portal Serer is offline Editing a properties file Setting a trace Considerations when changing a user ID Disabling Internet Explorer Enhanced Security Configuration Resoling the FileNotFound Exception error on UNIX and Linux systems Notices Trademarks Index i Tioli Integrated Portal Administration and configuration guide

7 Chapter 1. Tioli Integrated Portal oeriew Web-based products built on the Tioli Integrated Portal framework share a common user interface where you can launch applications and share information. Tioli Integrated Portal helps the interaction and secure passing of data between Tioli products through a common portal. You can launch from one application to another and within the same dashboard iew research different aspects of your managed enterprise. Tioli Integrated Portal is installed automatically with the first Tioli product using the Tioli Integrated Portal framework. Subsequent products may install updated ersions of Tioli Integrated Portal. Tioli Integrated Portal proides the following features: A Web based user interface for indiidual products and for integrating multiple products. A single, task-based naigation panel for multiple products. Users select actions based around the task that they want to complete, not by the product that supports that task. Single sign-on (SSO), consolidated user management, and a single point of access for different Tioli applications. Aggregated iews that span serer instances, such as the Tioli Netcool/OMNIbus ObjectSerer and Tioli Enterprise Portal Serer. Inter-iew messaging between products to support contextual linkage between applications. The ability to create customized pages and administer access to content by user, role, or group. Related reference: Chapter 2, Tioli Integrated Portal components, on page 3 Your Tioli Integrated Portal installation has a core set of components that proide such administratie essentials as network security and database management. Copyright IBM Corp. 2009,

8 2 Tioli Integrated Portal Administration and configuration guide

9 Chapter 2. Tioli Integrated Portal components Your Tioli Integrated Portal installation has a core set of components that proide such administratie essentials as network security and database management. Core components IBM Deployment Engine The first core component installed is the deployment engine because it determines what needs to be installed. Tioli Integrated Portal Serer The application serer is a J2EE lightweight implementation of the WebSphere Application Serer. It proides a single sign-on serice based on the WebSphere security module and Lightweight Third Party Authentication (LTPA). Integrated Solutions Console The Integrated Solutions Console is the administratie console for your applications. It is a Web-based portal component that proides common task naigation for products, aggregation of data from multiple products into a single iew, and message passing between iews from different products. IBM HTTP Serer The Web serer is installed with the Tioli Integrated Portal Serer. Common Gateway Interface Serer The CGI serer enables external programs to interact with information serers such as HTTP serers. You can write scripts for the CGI. Optional components These are the components that you can choose whether to install. It is possible that not eery optional component listed here is offered for your product. See your product documentation for more information. WebSphere federated repository functionality Enironments that hae external user registries can participate in a federated repository. You can configure a Lightweight Directory Access Protocol serer or Tioli Netcool/OMNIbus ObjectSerer or both as a central user registry. For load balancing or single sign-on capability, an external authentication source is required. Load balancing Load balancing allows seeral application serer instances to run and share the load. It requires an external user authentication source: LDAP or ObjectSerer. Charting When included as part of your product installation, charting proides for the creation of custom charts and retrieal of data from supported Tioli products into chart types of your choosing: bar, pie, and line charts or table iews. The Charting serice interacts with the BIRT Designer and ITM Web Serice to render the data in charts. Copyright IBM Corp. 2009,

10 ITM Web Serice is a J2EE application for accessing IBM Tioli Monitoring query information. It extends the charting features to display data from any of the Tioli monitoring and analytics products. The Business Intelligence and Reporting Tools Designer is an Eclipse-based tool that is proided as a compressed file and installed with the application serer. This stand-alone tool runs on Windows only and is aailable as soon as you extract it. Related concepts: Chapter 1, Tioli Integrated Portal oeriew, on page 1 Web-based products built on the Tioli Integrated Portal framework share a common user interface where you can launch applications and share information. Chapter 3, Installing, on page 5 Tioli Integrated Portal is installed in silent mode as part of a product installation. Preparing for installation on page 5 Learn what hardware and software is required and the information you need to hae before beginning an installation. There might also be serices that must be running and aailable for the installation. 4 Tioli Integrated Portal Administration and configuration guide

11 Chapter 3. Installing Preparing for installation Tioli Integrated Portal is installed in silent mode as part of a product installation. Important: If your are installing into an existing Tioli Integrated Portal instance, you should install the new instance using the user details that were used to install the initial instance. Attention: If your are installing into an existing Tioli Integrated Portal instance, only those components that hae been updated since the preious instance was installed will hae ersion numbering that reflects the latest release. After the installation, the Tioli Integrated Portal administrator and any registered users can log in to the Tioli Integrated Portal by entering the URL in a browser, for example, if you installed using default port numbers, you would access the console using the following web address: Learn what hardware and software is required and the information you need to hae before beginning an installation. There might also be serices that must be running and aailable for the installation. The following requirements and restrictions must be considered when you install Tioli Integrated Portal: WebSphere Application Serer Version 7.0 ( ) hardware and software requirements apply, for more information, see infocenter/wasinfo/7r0/topic/com.ibm.websphere.installation.express.doc/ info/exp/ae/rtop_reqs.html At least 1024 MB of RAM is required, but 2048 MB is preferred. 800 MB of disk space aailable to the installation process. To use Tioli Integrated Portal with Internet Explorer Version 7, you must disable Internet Explorer Enhanced Security Configuration On Linux systems, the Deployment Engine component does not support the libstdc++.so.6 standard library, that is, you must use libstdc++.so.5 or lower. For zlinux systems, the libstdc++.so.6 standard library is required. For Solaris 9 operating systems the JRE package should be uncompressed to a separate subfolder under /usr For S390x Redhat 6.0 Linux systems, you need install the following RPM Package Managers: 1. yum install glibc el6_0.3.s yum install compat-libstdc el6.s390 For additional hardware and software requirements, refer to your product documentation. Copyright IBM Corp. 2009,

12 Related tasks: Disabling Internet Explorer Enhanced Security Configuration on page 154 Internet Explorer Enhanced Security Configuration is an option that is proided in Windows Serer 2003 operating systems and aboe. To use Tioli Integrated Portal with Internet Explorer Version 7, you must disable Internet Explorer Enhanced Security Configuration. Setting the libstdc++ leel for Linux systems on page 145 The Deployment Engine component does not support libstdc++.so.6 or higher on Linux systems. Preparing a WebSphere Application Serer enironment before reinstalling Tioli Integrated Portal Prepare the enironment before you reinstall Tioli Integrated Portal in an existing WebSphere Application Serer enironment. About this task To prepare the WebSphere Application Serer base enironment: Procedure 1. Using the command line, uninstall the preious instance of Tioli Integrated Portal and any other Tioli Integrated Portal related products. 2. Once the uninstallation has completed, you must delete the following Tioli Integrated Portal and Tioli Integrated Portal related directories: was_home_dir/_uninst was_home_dir/profiles/tipprofile was_home_dir/profiles/productidprofile_dir Where productidprofile_dir is a product specific profile directory. If more than one Tioli Integrated Portal related product is installed, you must delete all product specific directories. 3. Delete the following log file directories: was_home_dir/logs/install was_home_dir/logs/manageprofiles was_home_dir/logs/profiles 4. Delete all log files within the following directory: was_home_dir/logs Results The WebSphere Application Serer enironment is now ready to reinstall Tioli Integrated Portal. Related tasks: Uninstalling in silent mode on page 12 Use the silent uninstaller to remoe Tioli Integrated Portal from a computer if you no longer need it. Charting Charting is a component that enables you to display charts from supported Tioli products and charts that were created with the Business Intelligence and Reporting Tools Designer. 6 Tioli Integrated Portal Administration and configuration guide

13 The Charting component also installs the ITM Web Serice with the Tioli Integrated Portal Serer. When Tioli Management Serices is part of your networked enterprise, the ITM Web Serice is used to query attribute alues collected by your IBM Tioli Monitoring or OMEGAMON XE products and retriee them to chart portlets in the console. Important: If your installation will use the ITM Web Serice, be sure to read Configuring SSO between Charting and Tioli Monitoring on page 86 before installing Tioli Integrated Portal. Your product may already come with predefined charts or perhaps the chart format is not appropriate for your product. In either case, you will not see the Charting option during an adanced installation if it is not offered with your product. Secure Web serice connection Charting supports the HTTPS protocol for confidentiality. When requests are made to retriee Tioli Monitoring data into a chart portlet, the user name and password that were proided at installation time are passed to the Tioli Enterprise Portal Serer, and a Lightweight Third Party Authentication (LTPA) token is passed to the backend Web serice. To participate in this secure connection, the ITM Web Serice must be installed and run on the same Tioli Integrated Portal Serer instance. Related reference: IBM Tioli Monitoring and OMEGAMON XE information center For details about the Administration Mode Eligible permission, search for "Permissions tab". Memory needed on Linux for zseries In preparing for a Tioli Integrated Portal installation on Linux for zseries, make sure that the temporary directory has at least 500 MB of space aailable. Installing in silent mode After you start a Tioli Integrated Portal installation on Linux for zseries if your system does not hae at least 500 MB /tmp space, you might get a message to set IATEMPDIR. Sometimes setting this enironment ariable will not allow you to continue installation. You can either increase the space aailable to at least 500 MB in the temporary directory or link /tmp to a directory with at least 500 MB free space as shown in the example. rm -rf /tmp mkdir /dir-with-large-space/tmp ln -s /dir-with-large-space/tmp /tmp A silent mode installation uses a response file that is included with your installation media that you can edit as needed. Run the installation in silent mode if you want to deploy the product with identical installation configurations on multiple computers. In silent mode, the installation process obtains the installation settings from a predefined response file and does not prompt you for any information. Chapter 3. Installing 7

14 Before you begin After reading the "Preparing for installation" topics and satisfying any prerequisites, you are ready to start the installation procedure. About this task A silent installation proceeds automatically, using the settings as they are set a response file (for example, sample_response.txt). Edit this file to specify the choices and alues to be used by the silent installer. The response file can be re-used on other computers where you would like the same kind of product installation. In these steps, be sure to proide the complete (absolute) path of the response file for the silent installer. Otherwise, the installer will not find the response file and the installer will fail. Procedure 1. Open your response file in a text editor (in these steps, it is called sample_response.txt) and reiew the configuration settings. Edit as needed, then sae and close the file. 2. Proide alues for the following settings, which determine account details for the administratie user: IAGLOBAL_WASUserID IAGLOBAL_WASPassword 3. Optional: Edit the default port number settings as required. 4. You can install Tioli Integrated Portal with an embedded WebSphere Application Serer or alternatiely into an existing WebSphere Application Serer base installation. To use an embedded WebSphere Application Serer, set IAGLOBAL_INSTALL_INTO_WAS_HOME to false and set IAGLOBAL_TIP_HOME path to where you would like to install Tioli Integrated Portal, for example: C:\\IBM\\tioli\\tip2 Note: The \ (backslash) character is seen as an escape character. Use two \\ as shown aboe when defining the path. /opt/ibm/tioli/tip To install in an existing WebSphere Application Serer base, set IAGLOBAL_INSTALL_INTO_WAS_HOME to true and set IAGLOBAL_TIP_HOME to the existing WebSphere Application Serer location, which is often called the WAS_HOME. 5. At the command line, change to directory that contains your response file, for example, C:\tipinstall\cdimage 6. Enter the following at the command line: Important: To set up and run this function on a Microsoft Windows operating system, your user ID must belong to the administrator group and hae the following adanced user rights: Act as part of the operating system Log on as a serice Note: 8 Tioli Integrated Portal Administration and configuration guide

15 For systems running Microsoft Windows Vista or Microsoft Windows Serer 2008, you must run install.bat as an administrator, that is, right click on the command file (or a shortcut to it) and select Run as administrator before you run this command. install.bat full_path_to_jre sample_response.txt./install.sh full_path_to_jre sample_response.txt Note: full_path_to_jre should not include the bin subdirectory. Ensure that you enter escape characters the way the Jaa properties expects them. Non-text characters must be UTF-8 escaped (such as \u0022 for the " double-quote character). Note: Installation logs are saed to TIPInstaller-xx.log located in the ia directory contained in the following zip archie: tip_home_dir/logs.zip. What to do next The passwords entered in the response file can be seen by anyone who reads the file. When you are done using this file, delete it or moe it to a secure place to keep passwords secure. Related concepts: Installation errors on page 139 Reiew the Preparing to install topics before starting an installation; reiew the topics here for handling errors that might arise during the installation. Port assignments on page 92 The application serer requires a set of sequentially numbered ports. Related tasks: Logging in on page 89 Log in to the portal wheneer you want to start a work session. Viewing the application serer profile on page 92 Open the application serer profile to reiew the port number assignments and other information. Running the installer in an existing enironment on page 13 The Tioli Integrated Portal platform is laid down during product installation. You can install additional products and they will all share the same platform. Related reference: Silent mode response file parameters Silent mode response file parameters The passwords entered in the response file can be seen by anyone who reads the file. When you are done using this file, delete it or moe it to a secure place to keep passwords secure. IAGLOBAL_INSTALL_INTO_WAS_HOME=true When set to true, it indicates your intent to install into an existing WebSphere Application Serer base installation. A setting of false indicates your intent to install Tioli Integrated Portal with an embedded WebSphere Application Serer. IAGLOBAL_TIP_HOME=C:\\IBM\\tioli\\tip2 Set this to indicate where you want to install Tioli Integrated Portal. If you are installing into an existing WebSphere Application Serer base proide the base Chapter 3. Installing 9

16 WebSphere Application Serer location (also called the WAS_HOME). When you are installing using an embedded WebSphere Application Serer, the default directory is: C:\\IBM\\tioli\\tip. The \ backslash is seen as an escape character. Use \\ two backslashes when defining the path. /opt/ibm/tioli/tip If Tioli Integrated Portal has been installed before, you can specify the existing location to reuse the instance. IAGLOBAL_WASUserID=tipadmin IALOCAL_WASPassword=mypassword These parameters are for defining the administrator ID for the application serer profile. The tipadmin ID is the default user ID, which you can change to another name. The password entered here will be required when you log in to the portal. IAGLOBAL_WC_defaulthost=16310 IAGLOBAL_WC_defaulthost_secure=16311 IAGLOBAL_BOOTSTRAP_ADDRESS=16312 IAGLOBAL_SOAP_CONNECTOR_ADDRESS=16313 IAGLOBAL_IPC_CONNECTOR_ADDRESS=16314 IAGLOBAL_WC_adminhost=16315 IAGLOBAL_WC_adminhost_secure=16316 IAGLOBAL_DCS_UNICAST_ADDRESS=16318 IAGLOBAL_ORB_LISTENER_ADDRESS=16320 IAGLOBAL_SAS_SSL_SERVERAUTH_LISTENER_ADDRESS=16321 IAGLOBAL_CSIV2_SSL_MUTUALAUTH_LISTENER_ADDRESS=16322 IAGLOBAL_CSIV2_SSL_SERVERAUTH_LISTENER_ADDRESS=16323 IAGLOBAL_REST_NOTIFICATION_PORT=16324 These are the default port numbers to use for the application serer profile. You can change the port numbers so long as they are not already in use. IAGLOBAL_CONSOLE_CONTEXT_ROOT=/ibm/console If no alue is set, the default context root (/ibm/console) is used. Values should not include: Special characters, such as %&^`*()-+=@!~# Double slashes, such as //ibm/console spaces, such as / ibm/console IAGLOBAL_COI_SELECTED_LOGICAL_COMPONENTS=Common,TIPFinal This parameter indicates which components are to be installed. You must at least include the default alues (Common,TIPFinal). Ensure that the additional components are aailable to the installer at cdimage/coi/packagesteps. For example, to install the BIRTExtension component enter a alue of Common,TIPFinal,BIRTExtension. IAGLOBAL_LOCALE=en This parameter indicates the locale of the resource bundle for the installer to load. 10 Tioli Integrated Portal Administration and configuration guide

17 Related concepts: Installation errors on page 139 Reiew the Preparing to install topics before starting an installation; reiew the topics here for handling errors that might arise during the installation. Port assignments on page 92 The application serer requires a set of sequentially numbered ports. Related tasks: Installing in silent mode on page 7 A silent mode installation uses a response file that is included with your installation media that you can edit as needed. Run the installation in silent mode if you want to deploy the product with identical installation configurations on multiple computers. In silent mode, the installation process obtains the installation settings from a predefined response file and does not prompt you for any information. Accepting the security certificate When logging in, you might see a security alert with a message that says there is a problem with the security certificate. This indicates that the browser application is erifying the security certificate of the application serer. Self-signed or CA-signed certificate The application serer uses a self-signed security certificate. You might see a Security Alert when you first connect to the portal that alerts you to a problem with the security certificate. You might be warned of a possible inalid certificate and be recommended to not log in. Although this warning appears, the certificate is alid and you can accept it. Or, if you prefer, you can install your own CA-signed certificate. For information on creating your own CA-signed certificate, go to: infocenter/wasinfo/7r0/index.jsp?topic=/com.ibm.websphere.base.doc/info/aes/ ae/tsec_sslcreatecarequest.html For more information about certificates, go to the IBM WebSphere Application Serer Community Edition Documentation Project at publib.boulder.ibm.com/wasce/v2.1.1/en/oeriew.html, and search for Managing trust and Managing SSL certificates. Uninstalling Tioli Integrated Portal Uninstall Tioli Integrated Portal when you no longer need it on a computer. Important: WebSphere Application Serer fix packs and interim fixes are not remoed when you uninstall Tioli Integrated Portal. Important: If you are uninstalling Tioli Integrated Portal as a non-administratie user and you preiously installed this instance of Tioli Integrated Portal into an existing Tioli Integrated Portal enironment that had been installed by an administratie user, you may see the following error in the log files: Caused by: com.ibm.ac.si.install.installunauthorizedexception: ACUINI0040W User, user_id, does not hae proper authority! Chapter 3. Installing 11

18 In this particular circumstance, the error message may be ignored and no further action is required. Uninstalling in silent mode Use the silent uninstaller to remoe Tioli Integrated Portal from a computer if you no longer need it. About this task The silent mode uninstaller remoes Tioli Integrated Portal using the uninstall_response.txt file. The file has three parameters: INSTALLER_UI=SILENT, IAGLOBAL_WASUserID=tipadmin, and IALOCAL_WASPassword=mypassword. To uninstall Tioli Integrated Portal in silent mode: Procedure 1. From the command line, change to the uninstall directory: cd tip_home_dir/_uninst/tipinstall2201 For example: /opt/ibm/tioli/tip/ _uninst/tipinstall2201 or c:\ibm\tioli\tip\_uninst\tipinstall Enter this command: uninstall.bat full_path to_jre full_path_to_uninstall_response\uninstall_response.txt./uninstall.sh full_path to_jre full_path_to_uninstall_response/uninstall_response.txt Note: Uninstallation logs are saed to TipInstaller-xx.log that is located in the ia directory contained in the following zip archie: tip_home_dir/logs.zip. Note: Charting data associated with load balanced installations is not remoed from the DB2 database when you uninstall Tioli Integrated Portal. 3. After the process is complete, delete the tip_home_dir branch from the tioli directory (such as C:\IBM\ and /opt/ibm/) if it still remains and there are no preiously installed applications in that branch that you want to keep. What to do next The passwords entered in the response file can be seen by anyone who reads the file. When you are done using this file, delete it or moe it to a secure place to keep passwords secure. Related tasks: Preparing a WebSphere Application Serer enironment before reinstalling Tioli Integrated Portal on page 6 Prepare the enironment before you reinstall Tioli Integrated Portal in an existing WebSphere Application Serer enironment. Stopping the ITM Monitoring Agent for Windows OS after uninstalling If Tioli Integrated Portal and the IBM Tioli Monitoring Agent for Windows OS are installed on a computer running Windows Serer 2003, after uninstalling Tioli Integrated Portal, tip_home_dir\bin\wassericemsg.dll cannot be deleted. 12 Tioli Integrated Portal Administration and configuration guide

19 Before you begin This problem exists only when you uninstall Tioli Integrated Portal from a computer running Windows Serer 2003 and the IBM Tioli Monitoring Agent for Windows OS is also installed. About this task If after uninstalling Tioli Integrated Portal, you cannot delete tip_home_dir\bin\wassericemsg.dll, you must first stop the IBM Tioli Monitoring Agent for Windows OS serice: Procedure 1. In Control Panel, open the Administratie Tools panel and then open the Serices panel. 2. In the list of serices, locate and stop the Monitoring Agent for Windows OS serice. 3. Delete the tip_home_dir directory. Running the installer in an existing enironment The Tioli Integrated Portal platform is laid down during product installation. You can install additional products and they will all share the same platform. Before you begin Back up the current tip_home_dir directory branch in case you want to reert to that installation. About this task When a product is installed into an existing Tioli Integrated Portal enironment, some options might be disabled, depending on what was installed before. When you rerun the installer, the product installation runs in maintenance mode. Procedure 1. Back up the deployment engine database in case you want to reert to that installation. You might also want to back up the tip_home_dir directory for any data files that you need to retriee. 2. If you will be running in silent mode, update the sample_response.txt file with the features to be installed. 3. Run the installation program in silent mode. Related tasks: Backing up and restoring the Deployment Engine on page 107 Use the Deployment Engine (DE) backup script before installing additional components or other products that are based on the Tioli Integrated Portal platform. If you need to recoer the original configuration after a failure, you can then run the Deployment Engine restore script. Chapter 3. Installing 13

20 14 Tioli Integrated Portal Administration and configuration guide

21 Chapter 4. Upgrading Tioli Integrated Portal Existing Tioli Integrated Portal installations can be upgraded to run in a higher ersion of the Tioli Integrated Portal. You can upgrade a application serer instance and transfer data to the upgraded instance. With release of Tioli Integrated Portal Version 2.2 you can also upgrade an instance of the application serer between different platforms, for example, from a 32 bit platform to a 64 bit platform. Note: You can also use the upgrade process to transfer data from an instance of Tioli Integrated Portal to another computer running another instance of Tioli Integrated Portal of the same ersion leel. The upgrade process includes a number of steps: Pre-upgrade Export instance specific information from the earlier ersion of the Tioli Integrated Portal installation. Important: Ensure that you hae the latest Tioli Integrated Portal fix pack installed on the originating Tioli Integrated Portal installation Installation Install the higher ersion of Tioli Integrated Portal. Upgrade Import the information gathered in the pre-upgrade step to the new instance of Tioli Integrated Portal. Post-upgrade Configure the new Tioli Integrated Portal instance to replicate the initial enironment setup. Important: When you are upgrading a Tioli Integrated Portal instance, you should install the new instance using the user details that were used to install the initial instance. After the upgrade, the Tioli Integrated Portal administrator and any registered users can log in to the portal by entering the URL in a browser, for example, if you installed using default port numbers, you would access the portal using the following web address: Important: For Tioli Integrated Portal instances running in a load balanced cluster, each node should disjoined from the original cluster and upgraded separately. Once all the nodes hae been upgraded, a new cluster can be created. Running pre-upgrade for an existing installation To upgrade Tioli Integrated Portal to a new ersion, you hae to perform some pre-upgrade steps on the original Tioli Integrated Portal instance so that the new installation can be configured with similar settings and customizations. Copyright IBM Corp. 2009,

22 Before you begin Back up the current tip_home_dir and prod_home_dir directory branches in case you want to reert to that installation. Back up the deployment engine database in case you want to reert to that installation. Locate the product_idpreupgrade.zip from your Tioli Integrated Portal Version X.X installation media. About this task To run the pre-upgrade process on your originating Tioli Integrated Portal instance: Procedure 1. On the computer running the originating ersion of Tioli Integrated Portal, extract product_idpreupgrade.zip to tip_home_dir/profiles/tipprofile. 2. At the command line, run the following command: tip_home_dir\profiles\tipprofile\upgrade\bin\preupgrade.bat [tip_home_dir] [--username username --password password] [--productid productid] [--ignoretip true false] tip_home_dir/profiles/tipprofile/upgrade/bin/ preupgrade.sh [tip_home_dir] [--username username --password password] [--productid productid] [--ignoretip true false] Where: username and password The account details for the Tioli Integrated Portal administrator. tip_home_dir The installation directory for your originating Tioli Integrated Portal instance. Note: This argument is not required if you run the command in the tip_home_dir/profiles/tipprofile directory. productid Your Tioli Integrated Portal-specific product identifier. Note: This argument is not required if you want to include Tioli Integrated Portal data only, that is custom pages that users may hae created using Tioli Integrated Portal portlets only. ignoretip This argument is optional (set to false by default, so that Tioli Integrated Portal data is gathered). Include the argument and set its alue to true so that Tioli Integrated Portal data is excluded. When the command completes, an upgradedata.zip file is created in tip_home_dir/profiles/tipprofile/upgrade/data/. What to do next Locate upgradedata.zip and copy it to the computer where you intend to install the higher Tioli Integrated Portal ersion. Also, if your originating Tioli Integrated Portal installation uses a central user repository (Lightweight Directory Access 16 Tioli Integrated Portal Administration and configuration guide

23 Protocol or Tioli Netcool/OMNIbus ObjectSerer), you can export that data and moe it to the computer where you intend to install the higher ersion. Related tasks: Upgrading a base installation on page 18 After you hae performed the pre-upgrade steps on the originating Tioli Integrated Portal instance and installed a higher ersion in a new location, whether on the same computer or on a separate one, you can complete the upgrade process and populate the new installation with data from the originating older instance. Preupgrade steps fails on HP Itanium (ia64) systems on page 144 The Tioli Integrated Portal preupgrade step may fail on HP Itanium (ia64) systems running UNIX, whereby the systems appears to lock up or hang. Related reference: tipcli - Export plugins on page 130 Use the Export command to export customization data for an instance of Tioli Integrated Portal. Use the ListExportPlugins command to list plugins that are aailable for export. Exporting central user repository data To export data specific to an installation of Tioli Integrated Portal that uses a central user repository (Lightweight Directory Access Protocol or Tioli Netcool/OMNIbus ObjectSerer), you must run a script on the originating computer. Before you begin Back up the current tip_home_dir and prod_home_dir directory branches in case you want to reert to that installation. Back up the deployment engine database in case you want to reert to that installation. Depending on the central user repository that you use, locate exportldapconfig.bat.sh or exportvmmobjectsererconfig.bat.sh from your Tioli Integrated Portal Version X.X installation media. About this task To run the central user repository export process, on your originating Tioli Integrated Portal instance: Procedure 1. On the computer running the originating ersion of Tioli Integrated Portal, depending on your central user repository, copy the releant operating system ersion of exportldapconfig.bat.sh or exportldapconfig.bat.sh to tip_home_dir/profiles/tipprofile. 2. At the command line, change to: tip_home_dir/profiles/tipprofile/ 3. At the command line, depending on the central user repository, run one the releant command: For an LDAP repository: tip_home_dir\profiles\tipprofile\exportldapconfig.bat install_dir export_dir tip_home_dir/profiles/tipprofile/ exportldapconfig.sh install_dir export_dir Chapter 4. Upgrading Tioli Integrated Portal 17

24 For an ObjectSerer repository: tip_home_dir\profiles\tipprofile\ exportvmmobjectsererconfig.bat install_dir export_dir tip_home_dir/profiles/tipprofile/ exportvmmobjectsererconfig.sh install_dir export_dir Where: tip_home_dir The installation directory for your originating Tioli Integrated Portal instance. export_dir The directory where you want to output data to be saed. When the command completes, an repository_name.properties file is created in export_dir. What to do next Copy the repository_name.properties file to the computer where you intend to install the higher Tioli Integrated Portal ersion and take a note of its location. You are now ready to install the higher ersion of your product, be it on the same computer or on a separate one. Related tasks: Importing LDAP data on page 20 To import Lightweight Directory Access Protocol data specific to a preious installation of Tioli Integrated Portal, you must run a script. Upgrading a base installation After you hae performed the pre-upgrade steps on the originating Tioli Integrated Portal instance and installed a higher ersion in a new location, whether on the same computer or on a separate one, you can complete the upgrade process and populate the new installation with data from the originating older instance. Before you begin Install the higher ersion of Tioli Integrated Portal on a separate computer to originating instance or on the same computer. If you install the new instance on the same computer, ensure that you specify different port numbers during the installation, so that the new instance does not conflict with the older instance. Back up the deployment engine database for the new in case you want to roll back from the upgrade. Back up the current tip_home_dir directory branch. Back up the current prod_home_dir directory branch. Ensure that Tioli Integrated Portal Serer is running. Ensure that you hae copy of upgradedata.zip from the originating Tioli Integrated Portal instance aailable on the computer where you installed the higher ersion. 18 Tioli Integrated Portal Administration and configuration guide

25 About this task To perform the upgrade process for your new Tioli Integrated Portal instance: Procedure 1. On the computer where you installed the new ersion of Tioli Integrated Portal, at the command line, run the following command: tip_home_dir/profiles/tipprofile/upgrade/bin/ upgrade.sh [tip_home_dir] [--username username --password password] [--productid productid] [--upgradedatafile upgradedatafile_path] tip_home_dir\profiles\tipprofile\upgrade\bin\upgrade.bat [tip_home_dir] [--username username --password password] [--productid productid] [--upgradedatafile upgradedatafilename] Where: username and password The account details for the Tioli Integrated Portal administrator. tip_home_dir The installation directory for your Tioli Integrated Portal instance. Note: This argument is not required if you run the command in the tip_home_dir/profiles/tipprofile/upgrade/bin directory. productid The Tioli Integrated Portal-specific product identifier. upgradedatafile The path to the upgrade data file that you generated during the pre-upgrade process for your originating Tioli Integrated Portal instance (for example, on a Windows system, C:\upgradedata.zip). 2. If your product is installed in a shared enironment, you can check if the preious Tioli Integrated Portal installation had other products installed. To check if any other products need to be configured in the new enironment, run the following command: tip_home_dir/profiles/tipprofile/bin/ productsummary.sh tip_home_dir\profiles\tipprofile\bin\productsummary.bat A list of products that were installed in the originating Tioli Integrated Portal enironment but are not present in the current enironment is returned. 3. Repeat step 1 for each of the listed products returned at step 2 (if any). What to do next Perform post upgrade steps to complete the configuration of your new Tioli Integrated Portal installation. Related tasks: Running pre-upgrade for an existing installation on page 15 To upgrade Tioli Integrated Portal to a new ersion, you hae to perform some pre-upgrade steps on the original Tioli Integrated Portal instance so that the new installation can be configured with similar settings and customizations. Manually rolling back an upgrade installation The upgrade process upgrades products in a shared enironment on a product by product basis. If the upgrade fails for a product or component, the upgrade Chapter 4. Upgrading Tioli Integrated Portal 19

26 process is automatically rolled back for all installed products and components. If the automatic rollback fails, you can manually roll back the upgrade. About this task To manually roll back an upgrade installation, run the roll back for each product or component: Procedure 1. On the computer where you installed the new ersion of Tioli Integrated Portal, in a text editor, locate and open tip_home_dir\profiles\tipprofile\backups\ rollbacksequencetimestamp.txt 2. Take note of the sequence in which the components and products are listed. Products and components need to be rolled back in the order that they are listed in this file. 3. At the command line, change to: tip_home_dir\profiles\tipprofile\bin 4. At the command line, run the following command for each of the listed products and components: tipcli.bat Import --rollback all --username tip_admin_user --password tip_admin_password --backupdir tip_home_dir\profiles\ TIPProfile\backups\productId --productid productid --includeplugins failed_rollback tipcli.sh Import --rollback all --username tip_admin_user --password tip_admin_password --backupdir tip_home_dir/profiles/tipprofile/backups/productid --productid productid --includeplugins failed_rollback Where: tip_admin_user and tip_admin_password The account details for the Tioli Integrated Portal administrator. tip_home_dir The installation directory for your Tioli Integrated Portal instance. productid The product or component-specific identifier. What to do next Once you hae manually rolled back the upgrade for all listed components and products (including the Tioli Integrated Portal installation), you can rerun the upgrade process. Performing post-upgrade steps After you hae successfully performed the upgrade steps for your new Tioli Integrated Portal instance, you can complete any additional configuration, for example, import data related to a central user repository. Importing LDAP data To import Lightweight Directory Access Protocol data specific to a preious installation of Tioli Integrated Portal, you must run a script. 20 Tioli Integrated Portal Administration and configuration guide

27 Before you begin Back up the current tip_home_dir directory branch in case you want to reert to that installation. Locate the repository_name.properties file that was created when you exported LDAP data from the originating Tioli Integrated Portal installation. Back up the deployment engine database. About this task To run the LDAP import script, on the computer running the new ersion of Tioli Integrated Portal: Procedure 1. At the command line, depending on your operating system, run one the releant command: tip_home_dir\profiles\tipprofile\bin\configurevmmldap.bat tip_home_dir ldap_bind_dn_pwd repository_name.properties tip_home_dir/profiles/tipprofile/bin/ configurevmmldap.sh tip_home_dir ldap_bind_dn_pwd repository_name.properties Where: tip_home_dir The Tioli Integrated Portal installation directory. ldap_bind_dn_pwd The LDAP bind password. repository_name.properties The location of the LDAP properties file that was created when you exported LDAP data from the originating Tioli Integrated Portal installation. 2. Stop and restart the Tioli Integrated Portal Serer: a. In the tip_home_dir/profiles/tipprofile/bin directory, depending on your operating system, enter one of the following commands: stopserer.bat serer1 stopserer.sh serer1 Note: On UNIX and Linux systems, you are prompted to proide an administrator username and password. b. In the tip_home_dir/profiles/tipprofile/bin directory, depending on your operating system, enter one of the following commands: startserer.bat serer1 startserer.sh serer1 Results Your new Tioli Integrated Portal installation is now configured for the same user repository that was used for the originating instance of your product. Chapter 4. Upgrading Tioli Integrated Portal 21

28 Related tasks: Exporting central user repository data on page 17 To export data specific to an installation of Tioli Integrated Portal that uses a central user repository (Lightweight Directory Access Protocol or Tioli Netcool/OMNIbus ObjectSerer), you must run a script on the originating computer. Configuring the timeout session setting To configure the timeout session setting, as a post-upgrade task, you must run a script. About this task To set the session timeout, on the computer running the new ersion of Tioli Integrated Portal: Procedure At the command line, depending on your operating system, run one the releant command: tip_home_dir\profiles\tipprofile\upgrade\bin\configsestimeout.bat tip_home_dir application_name TimeOutValue tip_home_dir/profiles/tipprofile/upgrade/bin/ configsestimeout.sh tip_home_dir application_name TimeOutValue Where: tip_home_dir The Tioli Integrated Portal installation directory. application_name The EAR application name of product for which you want to set the timeout session alue. TimeOutValue The time in minutes that you want to set for the timeout session. Reconfiguring Tioli Integrated Portal to run on a higher ersion of Tioli Integrated Portal Reconfigure an instance of Tioli Integrated Portal to use a higher ersion of Tioli Integrated Portal, which is installed on the same computer as the current Tioli Integrated Portal Serer instance. Before you begin Proide all the necessary credentials in the prod_home_dir/integration/ reconfiguration/reconfiguration.properties file. If you hae installed Tioli Integrated Portal in a distributed scenario, perform these steps for each Tioli Integrated Portal instance. No additional configuration is necessary for the reporting engine. 22 Tioli Integrated Portal Administration and configuration guide

29 About this task Tioli Integrated Portal can only work on one Tioli Integrated Portal instance at a time. You can choose to configure it to operate on a higher ersion of Tioli Integrated Portal than the one you are currently using. Procedure 1. Run the reconfigure.bat script, specifying the path to the new Tioli Integrated Portal Serer instance as the argument: prod_home_dir\integration\reconfiguration\ reconfigure.battip_home_dir prod_home_dir/integration/reconfiguration/ reconfigure.sh tip_home_dir 2. In your web browser, log in to the newly upgraded Tioli Integrated Portal console by entering Verify that Tioli Integrated Portal is working properly. Note: Pay attention to the port number that you enter to ensure that you are logging in to the upgraded Tioli Integrated Portal Serer instance. 3. Depending on the result of your erification: Sae the changes by running the following script: prod_home_dir\integration\reconfiguration\ commitreconfiguration.bat prod_home_dir/integration/reconfiguration/ commitreconfiguration.sh Important: If you decide to sae the changes, the Tioli Integrated Portal instance installed on the preious ersion of Tioli Integrated Portal no longer works, that is, it now works only on the upgraded Tioli Integrated Portal. Roll back the changes by running: prod_home_dir\integration\reconfiguration\ rollbackreconfiguration.bat prod_home_dir/integration/reconfiguration/ rollbackreconfiguration.sh Important: If you choose to roll back the changes, Tioli Integrated Portal works only on the preious ersion of Tioli Integrated Portal. It does not work on the upgraded Tioli Integrated Portal instance. 4. Restart Tioli Integrated Portal. Chapter 4. Upgrading Tioli Integrated Portal 23

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