Please submit proposals via the Georgia Procurement Registry System as noted on the esource site.

Size: px
Start display at page:

Download "Please submit proposals via the Georgia Procurement Registry System as noted on the esource site."

Transcription

1 IT OM Campus VoIP System For all questions about this RFQ contact: Isaac Barton, Issuing Officer Valdosta State University Valdosta, GA Please submit proposals via the Georgia Procurement Registry System as noted on the esource site. The Valdosta State University Division of Information Technology is seeking to purchase an onpremises campus Voice over Internet Protocol (VoIP) system to provide campus wide phone services and enhanced 911 capabilities. All bids provided must meet or exceed the specifications listed below. Award of bid will be pending final approval from the Board of Regents of the University System of Georgia Office of Information Technology Services. All bids must include all cost associated with deployment, training, and management of the VoIP system and must be accompanied by the following requested documentation: General Supplier Information Worksheet (attached to bid site) Vendor Response Checklist (attached to bid site) Training Plan (Requested in Section 8.1) Project Plan (Requested in Section 9.1) Managed Services Agreement (Requested in Section 10.1) 1. System Design and Architecture Requirements 1.1. Must support a minimum of (6) phone number exchanges 1.2. Must support a (4) digit dial plan 1.3. Must support a minimum of (8) PRI s 1.4. Must have capability to connect to existing public address system 1.5. Must provide a global phone directory 1.6. Must provide system and performance monitoring Must provide monitoring in real-time Must provide notification using at minimum the following two mechanisms SNMP 1.7. Must provide Message/Music on Hold capability 1.8. Must be fully compatibility with an HP ProCurve IPv4 networking environment Assistant Director of Information Technology for Enterprise Infrastructure Services Department of Enterprise Infrastructure Services Division of Information Technology Location Pine Hall Room 158 Address 1500 N. Patterson St. Valdosta, GA Phone Fax Web A Regional University of the University System of Georgia & an Equal Opportunity Institution

2 1.9. Must be SIP compatible System must provide resiliency and high availability Systems must be capable of being deployed in an Active-Active deployment Must provide automatic failover Must provide no loss of connections with sub-second failover Phones must automatically connect to secondary Failover device must be capable of being placed at a diverse location within the university campus network VoIP systems must provide redundant component hardware Components must be hot-swappable Must be capable of deploying repairs and upgrades with no loss of service 2. VoIP Systems Feature Requirements 2.1. VoIP system must provide full call accounting for extensions Must provide a mechanism for call bill back Must provide call tracking for the following Inbound calls to the system Outbound calls from the system Must provide outbound tracking of the following Local calls Long distance International calls Non-toll free number calls Internal calls made within the VoIP system Must provide call accounting reporting Must provide historical reports Must provide real-time call data 2.2. System must provide conferencing capabilities System must provide audio conferencing capabilities Must support a minimum of 6 connections System must provide video conferencing capabilities Must support a minimum of 6 connections Must support H.323 standard video conferencing systems Must support standard computer webcams System must provide web conferencing capabilities Must support a minimum of 6 connections Must support desktop sharing via the web Required client software deliverable must be deliverable via web 2.3. System must provide Interactive Voice Response (IVR) IVR system must provide caller option to use voice response or telephone button response IVR systems must accept key press or voice response IVR system must provide queue specific messaging IVR systems must provide caller with their position in the current queue IVR systems must provide capability to perform remote database lookups Must be ODBC compliant System must provide a ability to integrate 3 rd party systems and applications Must offer UI macro scripting or API Vendor or manufacturer must offer services to perform custom modifications

3 Caller must be allowed to enter call specific data (work order number, student/employee ID number) for processing 2.4. System must offer voic services for (1350) voic clients Access to voice message from as attachment System must allow for automated attendant to transfer to voic Systems must allow for a call to be manually transferred to a voic 2.5. System must be capable of providing Unified Communications 3. Phone and Handset Requirements 3.1. Vendor will provide (155) premium handset phones that meet the follow specifications Phones must have full-duplex speakerphone Phones must offer programmable keys Phone must offer the following minimum required fixed feature keys Hold Mute Transfer Conference Phones must be hands-free capable Phones must offer a message waiting indicator Phones must offer XML support Phones must have a headset port Phones must offer an integrated 10/100/1000 switch Phones must be SIP compatible 3.2. Vendor will provide (155) handset expansion sidecars for premium handset phones Sidecars must offer a minimum of 12 programmable keys Vendor or manufacture must offer options for more than 12 programmable keys Sidecars must provide status of programmed extensions Sidecars must be PoE powered from phones power source 3.3. Vendor will supply (1720) basic handset phones Phones must offer programmable keys Phone must offer the following minimum required fixed feature keys Hold Mute Transfer Phones must offer XML support Phones must have a headset port Phones must offer an integrated 10/100/1000 switch Phones must be SIP compatible 3.4. Vendor will supply (50) conference phones Conference phones must offer full-duplex speakerphone Conference phones must offer noise cancellation 3.5. Vendor will supply (50) headsets Headset must be cordless (DECT) Headset must not require a handset lifter Headsets must offer noise cancelling Must have at minimum 30 ft. range 4. Fax Services 4.1. Must receive fax messages from external senders using standard analog fax machines

4 4.2. Must provide configurable fax settings on a per user basis 4.3. Must provide monitoring of all faxes sent, received, or in process Must provide notification using at minimum the following two mechanisms SNMP 4.4. Must be capable of integration with existing Active Directory services 4.5. Must provide SSL authentication 4.6. Must provide secure web client communications 4.7. Must enable compliance with regulatory legislation (HIPPA and Sarbanes-Oxley ACT) Must provide user administration controls Must provide encryption between clients and server Must provide routing of sensitive documents to secure printers and multi-function devices 4.8. Must support Microsoft Windows Print To features 4.9. Must support standard T.37 compliant Multi-Function Devices Must support the following document formats Adobe PDF Microsoft Word Microsoft PowerPoint Microsoft Excel Microsoft Outlook Must support the following delivery destinations Printer Folder 5. Call Center Requirements 5.1. Vendor must provide (65) call center IP phone applications and agent licenses Call center application must support full inbound/outbound call functionality Must provide multiple line features Must support hands free capability via a USB or Bluetooth headset Call center application must support a message waiting indicator 5.2. Call center must support multiple queues Must place incoming calls in hold queue if all lines are busy Call center must offer supervisor ability to manually reassign calls to different call queue Call center must support priority queues Call center must support a holiday/office closed queue Call center must support escalation queues Call center must support supervisor notification 5.3. Call center must support skills based call routing Must support a minimum of 10 skill groups 5.4. Call center must support on-hold messaging Must provide caller with position in queue Must be able to provide informational messages Must offer caller with option to exit the queue and request call back 5.5. Call center must offer agents the following options Must fully support hold functions on handsets or call center IP phone applications Must offer mute line function on handsets or call center IP phone applications Must allow agents to set status to Not Ready so as to not receive the next incoming call

5 5.6. Call center must offer call transfer and conference functions Must allow for transferring of calls via lookup in internal system phone directory Systems must allow for a call to be manually transferred to a voic Must log all call transfers Must allow agent to add third member to the call 5.7. Call center must provide call monitoring Must provide caller with audible message that calls may be recorded Must provide option to record calls for supervisor review Must allow agent initiated recording Must allow supervisor initiated recording Must offer configurable recording frequency controls 5.8. Call center must provide call transaction tracking Call center must keep transaction records on all calls Call center records be sortable based on agent and include, at minimum, the following with a configurable date range: Must provide number of calls handled Must provide average total handle time Must provide average total hold time Must provide average total not ready time Must provide call history 5.9. System must offer capability to perform an outbound campaign Must provide capabilities for preview dialing Must provide services to integrate campaign specific call script Must be ODBC compliant System must provide a ability to integrate 3 rd party systems and applications Must offer UI macro scripting or API Vendor or manufacturer must offer services to perform custom modifications 6. End-to-End Security 6.1. VoIP Systems must provide the following general security features Must protect the transmission of data System must prevent eavesdropping System must prevent interception of data including but limited to the following Voice and data conversations Call control signaling Authentication credentials System must protect against modification of data Systems must offer access controls for configuration management Systems must provide security features to ensure availability Must provide protection from Denial of Service attacks Must provide protection from malware, worms and viruses 6.2. Systems must provide encryption of data transmissions Must encrypt call control signaling Must encrypt voice steams Must encrypt data streams /E All calls made to 911 must be sent to the local 911 emergency center Must allow university police to monitor all calls made to 911 emergency center

6 Must allow university police to break-in on 911 calls Must record all calls made to Must provide location services to identify phone and location for all emergency calls Must provide at minimum the following information: Call back number Address, building, and room number Must be able to do so using an HP ProCurve IPv4 network 7.3. Must provide 4 digit dialing for on campus emergency VoIP phones must be able to reach University Police dispatch by dialing x5555 and reach their external analog phone line Must record all calls made to extension 5555 from campus VoIP phones 7.4. Must provide University Police dispatch onsite notification of emergency calls via the following: Must provide a pop-up notification to dispatch computer Must provide notification Must provide SMS notification 7.5. Vendor must supply a list of all customer provided equipment (CPE) required to support all 3 rd party E911 solutions if provided as part of the VoIP solution. Shall include but not limited to the following Hardware Software Maintenance and support Additional/optional licensing 7.6. Vendor must identify all costs associated with implementation and testing of E911 services 8. Training 8.1. Vendor must provide a training plan to meeting the following requirements 8.2. The following training must be available to university staff either by vendor or manufacturer Vendor or manufacture must offer training utilizing at minimum one of the following On-site training at the university Web-based training Training at vendor site Vendor will provide training of (10) university staff for the administration of VoIP system to include the following Voice server Endpoint deployment Call accounting Call center management Conferencing Audio Web Video Development platform for 3 rd party application integration E Fax services Interactive voice response Outbound campaign Voic

7 Vendor will provide Train the Trainer instruction of (10) university staff to include the following Basic phone operations Speed dial configuration Call forwarding Call forward to voic Transfer/conference Using internal phone directory Sidecar configuration Fax services Sending/receiving of faxes Customize fax settings Voic Change greetings Customize voic settings Call center agent Call center supervisor 8.3. Vendor must identify all costs associated with training 9. Project organization and staffing 9.1. Vendor must provide a project plan to meeting the following requirements 9.2. Vendor will supply project manager for VoIP system deployment Project manager must be a Certified Project Management Professional (CPMP) Must have completed three (3) VoIP implementation project of similar size Will work directly with university assigned project lead 9.3. Vendor will provide a voice network diagram 9.4. Vendor will provide adequate staffing to complete deployment of VoIP infrastructure Vendor will identify travel and expenses costs for deployment services 9.5. Vendor must provide specifications for CPE server hardware, which the university will purchase separately from established state contracts University currently has standardized Cisco Unified Computing System (UCS) 9.6. Project will be completed in three phases Phase One Review of network configuration Implementation planning and data collection DHCP IP management Locational services QoS VLAN Meetings with key departments Gather call center requirements from key campus stakeholders Phase Two Core VoIP infrastructure deployment Install additional CPE as needed Data cabling PoE switching UPS Network configuration

8 DHCP IP management Locational services QoS Test PRI connectivity VLAN Connection of voice services Configure, test and turn up PRIs Pre-port/pre-test of phone numbers to PRIs Test VoIP features and associated applications Call accounting Call center management Conferencing Fax services IVR Voic Test and verify 911/E911 functionality Test system resiliency Phase Three Initial phone deployment phones University staff will deploy remaining phones 10. Service and Maintenance Vendor must supply managed service agreement for yearly renewal to meet the following requirements Vendor will supply full manufacturer warranties on all hardware supply with the VoIP system: Renewal cost on all VoIP systems components Vendor will provide remote and onsite support and respond to request with the following Service Level Agreements Urgent Remote response within one (1) hour Routine Remote response within four (4) hours Planned Scheduled assistance onsite during or outside of business hours Vendor will provide software support for the following Vendor will deploy patches to the core system and applications Vendor will facilitate scheduled software updates and upgrades Vendor will supply on-site spares for following for the following Premium phones (Section 3.1) Phone sidecars (Section 3.2) Basic phones (Section 3.3) Conference phones (Section 3.4) Headsets (Sections 3.5) Vendor or manufacture will provide 24x7x365 support on all core VoIP components x7x365 proactive monitoring Vendor will proactively monitor the VoIP system and respond to urgent issues as described in Section

9 Appendix 2 VoIP RFI Supplemental Valdosta State University Network Architecture Internet Intrusion Detection System Firewall Packet Shaper Campus Router Typical PC Switch PC PC Printer

10 VSU Network Diagram Campus Router (Pine Hall) 155 Mb/sec link (150Mb Internet, 5 Mb Video, 2Mb Voice) PeachNet

11 Appendix 1 VoIP RFI Supplemental Valdosta State University Phone System Architecture PBX AT&T Local Services Office SLIC Nevins Hall

12 VSU CAMPUS MAP INDEX 35 Tennis Courts & Reames Field 36 PE Complex/Athletics 37 Fine Arts Bldg COA (Whitehead & Sawyer Theatre) 38 Football Field 39 University Center 40 Special Ed & Com Disorders Bldg. 41 Band House Music Annex 42 Auxiliary Services 43 Martin Hall College of Nursing 44 Office of Social Equity 45 Campus Mail Services 46 Printshop 47 Bursary Cashiers One Card Services 48 University Park 49 Continuing Education Marriage & Family Therapy University Advancement 50 Student Recreation Center Sustella Parking Deck 51 Centennial Residence Halls 52 Student Rec Sports Complex 53 MEA Federal Credit Union 54 Athletic Field House Football Offices & Practice Fields Soccer Offices & Stadium Jessie Tuggle Weight Room Rea & Lillian Steele North Campus TEMPORARY STUDENT PARKING South Georgia Medical Center BLAZER LOT NCE CONFERE LOT LOT JEANETTE GEORGIA LOT Student Health Center Physical Plant A HALL GEORGI FA RB AR SLAT BAILEYCE SCIEN R CENTE C LO S ED T. ER S C LO S E COLLEGE LOT D LOGY PSYCHO HOPPER HALL NO Baptist Collegiate Ministry RT AK H O ST RE ET (O N A E W RT H) NION ENT U STUD O Y N EE LOY EMP KING PAR 1 Plant Operations Central Warehouse 2 Athletic House Cheerleaders Golf Coach Softball Coach 3 Softball Field Billy Grant Field Baseball Fieldhouse/Offices 4 Greenhouse 5 Barrow Hall AFROTC 6 Langdale College of Business Pound Hall Thaxton Hall 7 Biology Dept. Annex 8 My Friend s House/ (Alzheimer s Daycare Program) History Dept. Annex 9 Philosophy & Religious Studies Temp 10 Student Health Center/Infirmary Center for International Programs 11 English Dept. Annex 12 University Honors Program 13 History Dept. Temp. 14 Powell Hall 15 Hugh C. Bailey Science Center 16 Georgia Residence Hall Langdale Residence Hall Student Success Center Reade Residence Hall 17 Area closed for construction 18 Farbar Hall 19 Carswell Hall Women s Studies 20 Palms Dining Center 21 Ashley Hall closed for renovation 22 West Hall 23 Nevins Hall 24 Faculty & Staff Parking 25 Admissions Office Strategic Research & Analysis (103 E. Brookwood Place) 26 Psychology Bldg. Graduate School Converse Residence Hall 27 Hopper Residence Hall 28 Brown Residence Hall Patterson Residence Hall Lowndes Residence Hall 29 Odum Library 30 Student Union 31 Enviro & Occ Safety (1504 N. Oak St.) 32 Baytree Apts 33 Pine Hall 34 Dewar College of Education Education Center Jennett Lecture Hall DEPARTMENT LOCATIONS FCA JENNETT HALL Tennis Courts City osta Vald chools tion S istra in Adm EMPLOYEE PARKING. DECK OAK ST t ing Lo Park ak St. O 34 Education Center 6 Thaxton Hall Einstein Bros Bagels 2nd fl Dean COBA 78 ETC 106 SBDC 87 Middle, Secondary, Reading 314 Student Advising Center & Deaf Education 6 Pound Hall 166 Early Childhood & Spe Ed 122 Decision Center 212 ACE 206 Management 227 Dean COE 214 Accounting & Finance 36 PE Complex 222 Marketing & Economics Athletics 9 University Advancement 165 K & PE Development Corporate & Foundation Relations 37 Fine Arts Bldg 107 Dean COA Major Gifts & Planned Giving 107 Art Entrepreneurial Projects 2264 Music 13 History Dept. 39 University Center 14 Powell Hall Entrance 1 E Counseling Center Live Oak Conference Room E Testing Dogwood Room W Cooperative Ed 3103 Employee & Org Development W Communications Unit Rose Room W 2nd fl Career Services 15 Hugh C. Bailey Science Center Theater Willow Room Biology Entrance 2 Chemistry Cypress Room 1036 Dean CAS Event Services 16 Langdale Hall Food Court Langdale Market Information Desk 18 Farbar Hall Access Office Special Services Magnolia Room Executive Dining Room 21 Ashley Hall Entrance 3 Closed for Renovation Crafts 22 West Hall Dance Studio Academic Affairs Printmaking Legal Affairs Sculpture President Entrance 5 101/102 MPA VP Finance & Administration 124 Academic Projects Business Services 128 M&CL Financial Aid & Veteran Affairs 207 English Financial Services 244 Political Science Human Resources/Employee Devel. 23 Nevins Hall Purchasing 1011 Com Art Registrar 2006 PAG Entrance 6, 7 & 8 African-American Studies SACJ Math & CS OASIS: Ctr for Advising & First Year 26 Psychology Pyschology & Counseling Dept. Programs Interdisciplinary Studies Graducate School Entrance 9 27 Hopper Hall Campus Mail Window & Boxes 2037 South Georgia College Entry Program (SGCEP) Hopper Dining Entrance 10 Housing & Residence Life Interior Design SGA Graphic Design Spectator 40 Special Ed & Comm Disorders Bldg WVVS 112 Communication Sciences & 30 Student Union Disorders Level Curriculum, Leadership & Bookstore Technology Tech Shop 42 Oak Street Deck Level 2 Level 2 Auxiliary Services Bookstore University Police Food Court 48 University Park The Loop COA Outreach Nathan s Famous English Language Institute Starbucks 49 Continuing Education Level 3 University Advancement Dean of Students Advancement Services Student Life Alumni Relations 33 Pine Hall Creative Design Services Information Technology Development Social Work Marketing & Community Relations VSU Foundation, Inc. Marriage & Family Therapy FamilyWorks Satellite Services 50 Sustella Deck Level 1 Parking & Transportation Campus Recreation Rental Center Sunset Hill Cemetery S EA SUSTELLA DECK WE ST AN N ST RE T AN N ST RE ET ET AT H L E T I C F I E L D H O U S E WEST MA RY STRE ET 54 FIE LD HO USE Emergency Phone Locations Indicates the location of freestanding emergency phones. Emergency phones are also located at the main entrance to all the dorms. Revised October 2011 Office of Creative Design Services VSU Campus Map Page 1 of 1

ES- RFI- 55100-375 - VoIP

ES- RFI- 55100-375 - VoIP ES- RFI- 55100-375 - VoIP For all questions about this RFI contact: Isaac Barton, Issuing Officer Valdosta State University Valdosta, GA 31698 ibarton@valdosta.edu Please submit proposals via the Georgia

More information

Attachment III Scope of Work Tehama Count Dept of Social Services Phone System Replacement RFP 2014

Attachment III Scope of Work Tehama Count Dept of Social Services Phone System Replacement RFP 2014 Attachment III Scope of Work Tehama Count Dept of Social Services Phone System Replacement RFP 2014 1. Scope of work a. The proposed system will be installed at three TCDSS offices in Red Bluff and Corning,

More information

KISUMU LAW COURTS: SPECIFICATIONS FOR A UNIFIED COMMUNICATION SYSTEM / VOICE OVER INTERNET PROTOCOL (VOIP) SOLUTION. Page 54 of 60

KISUMU LAW COURTS: SPECIFICATIONS FOR A UNIFIED COMMUNICATION SYSTEM / VOICE OVER INTERNET PROTOCOL (VOIP) SOLUTION. Page 54 of 60 SPECIFICATIONS FOR A UNIFIED COMMUNICATION SYSTEM / VOICE OVER INTERNET PROTOCOL (VOIP) SOLUTION Page 54 of 60 UNIFIED COMMUNICATION SYSTEM (VOIP) PROPOSAL FOR KISUMU JUDICIARY COURTS. 1.0 PARTICULARS

More information

RingCentral Office System. Cloud-based phone system for your business.

RingCentral Office System. Cloud-based phone system for your business. RingCentral Office System Cloud-based phone system for your business. Cloud-based Business Phone Systems At one time companies turned to hardware-based systems for basic telephone services, such as call

More information

Request for Proposals Voice over Internet Protocol Unified Communications System 10-2015/2016

Request for Proposals Voice over Internet Protocol Unified Communications System 10-2015/2016 Request for Proposals Voice over Internet Protocol Unified Communications System 10-2015/2016 Addendum #3, September 24, 2015 On Addendum 1 this question is asked and answered that conflict with Addendum

More information

Service Schedule 2 MS Lync Terms & Conditions v1.0

Service Schedule 2 MS Lync Terms & Conditions v1.0 Service Schedule 2 MS Lync Terms & Conditions v1.0 Overriding provisions All quotations are made and all orders are accepted subject to these conditions ( these Schedule Terms ) and our Active Support

More information

FINANCIAL SERVICES BOARD

FINANCIAL SERVICES BOARD UNIFIED COMMUNICATIONS AND COLLABORATION SOLUTION The following questions were received by the Financial Services Board (FSB) on bid FSB2015/027 and are responded to accordingly: 1. Paragraph 4 sub Para

More information

Van Buren County Unified Voice Communication RFP

Van Buren County Unified Voice Communication RFP Van Buren County Unified Voice Communication RFP Table of Contents Contents 1 General Information and Instructions... 2 1.1 Company Profile... 2 1.2 Purpose of Project... 2 1.3 Goals and Objectives...

More information

RingCentral Office. Learn what a cloud-based phone system can do for your business. RingCentral Office Overview 091710

RingCentral Office. Learn what a cloud-based phone system can do for your business. RingCentral Office Overview 091710 RingCentral Office Learn what a cloud-based phone system can do for your business. RingCentral Office Overview 091710 For more information, call. Cloud-based Business Phone Systems At one time companies

More information

IP PBX using SIP. Voice over Internet Protocol

IP PBX using SIP. Voice over Internet Protocol IP PBX using SIP Voice over Internet Protocol Key Components for an IP PBX setup Wireless/Fiber IP Networks (Point to point/multi point, LAN/WAN/Internet) Central or Multicast SIP Proxy/Server based Virtual

More information

Riverdale City Request for Proposal VoIP Phone System and Unified Messaging

Riverdale City Request for Proposal VoIP Phone System and Unified Messaging Riverdale City Request for Proposal VoIP Phone System and Unified Messaging Objective Riverdale City (hereinafter referred to as the City ) is currently evaluating VoIP and Unified Messaging platforms

More information

RingCentral Office Essential guide. Learn what a cloud phone system can do for your business.

RingCentral Office Essential guide. Learn what a cloud phone system can do for your business. RingCentral Office Essential guide Learn what a cloud phone system can do for your business. Are you paying too much for your business phone? Cut your costs by up to 60% with a RingCentral business phone

More information

Setting Up the Cisco Unified IP Phone

Setting Up the Cisco Unified IP Phone CHAPTER 3 This chapter includes the following topics, which help you install the Cisco Unified IP Phone on an IP telephony network: Before You Begin, page 3-1 Understanding the Cisco Unified IP Phone 7962G

More information

Phone System Replacement RFP

Phone System Replacement RFP Phone System Replacement RFP 10/27/2014 Vermont Electric Cooperative 42 Wescom Road Johnson, Vermont 05656 Contents 1.0 RFP Introduction... 3 2.0 Project Scope... 3 2.1 Project overview... 3 2.2 Phone

More information

Telephone System Recommendation November 25, 2014

Telephone System Recommendation November 25, 2014 Telephone System Recommendation November 25, 2014 Part of the renovation project includes a new telephone system and we will purchase a system that can be used in our temporary location and then reinstalled

More information

Are there limits on the number of years the district would agree to under contract? Please See RFP

Are there limits on the number of years the district would agree to under contract? Please See RFP Can you break out and identify how many are to be installed per location and what flavors of each? The following counts are approximate and the District will reserve the right to add/remove counts during

More information

Learn what a cloud phone system can do for your business.

Learn what a cloud phone system can do for your business. RingCentral Office Product Overview US Learn what a cloud phone system can do for your business. RingCentral Office Product Overview US Cloud Business Phone Systems At one time, companies turned to hardware-based

More information

The Mashpee satellite office is connected to the Mashpee main office by a wireless point to point connection.

The Mashpee satellite office is connected to the Mashpee main office by a wireless point to point connection. Community Health Center of Cape Cod (CHC) would like to invite you to bid on the telephone system for their offices in Mashpee, Bourne, and Falmouth. All interested bidders will find a copy of the request

More information

Cisco SPA525G2 5-Line IP Phone

Cisco SPA525G2 5-Line IP Phone Q & A Cisco SPA525G2 5-Line IP Phone Q. What is the Cisco SPA525G2 5-Line IP Phone? A. The Cisco SPA525G2 IP Phone is a five-line phone that features a high resolution color display. The phone operates

More information

RingCentral Office. Learn what a cloud-based phone system can do for your business.

RingCentral Office. Learn what a cloud-based phone system can do for your business. RingCentral Office Learn what a cloud-based phone system can do for your business. RingCentral Office Learn what a cloud-based phone system can do for your business. Cloud-based Business Phone Systems

More information

1. A new VoIP system that includes redundant power supplies, hard drives and RAID Array at both DSS and Health Department facilities.

1. A new VoIP system that includes redundant power supplies, hard drives and RAID Array at both DSS and Health Department facilities. RFQ-Halifax County VoIP System Introduction and Executive Summary Halifax County is looking to purchase a turnkey VoIP system for both the Halifax County Department of Social Services and the Halifax County

More information

APPENDIX 1 LOT 1: IP TELEPHONY SERVICES

APPENDIX 1 LOT 1: IP TELEPHONY SERVICES APPENDIX 1 LOT 1: IP TELEPHONY SERVICES A. TECHNICAL SPECIFICATIONS EXISTING SYSTEMS IP based phone service and phone sets, rented: IP based Phone service for 35 phone numbers/users; Centrex PBX solution

More information

Our commitment. How is Allworx different? There s no compromising for our customers! Move at your own pace. No compromising on features

Our commitment. How is Allworx different? There s no compromising for our customers! Move at your own pace. No compromising on features Our commitment Allworx delivers on the promise of VoIP telephony for businesses by overcoming the daunting price and functionality obstacles of other suppliers. Up to now, competitive product offerings

More information

REQUEST FOR QUOTATION (RFQ) Issue Date: August 4, 2015. Closing Date: August 15, 2015 2:00 PM

REQUEST FOR QUOTATION (RFQ) Issue Date: August 4, 2015. Closing Date: August 15, 2015 2:00 PM REQUEST FOR QUOTATION (RFQ) Reference No: AUAF-RFQ-15-027 Issue Date: August 4, 2015 Closing Date: August 15, 2015 2:00 PM PROJECT: SUPPLY AND INSTALLATION OF VOICE OVER INTERNET PROTOCOL (VOIP) SYSTEM

More information

Six Questions to Answer When Buying a Phone System

Six Questions to Answer When Buying a Phone System 2016 NEW PHONE SYSTEM BUYER S GUIDE Six Questions to Answer When Buying a Phone System In addition to the most comprehensive portfolio of voice communications, data and wireless networking products in

More information

Seward County Community College

Seward County Community College Seward County Community College REQUEST FOR PROPOSALS Telephone System Replacement Response to Vendors Questions Issued: January 5, 2006 1. Please clarify counts, which includes detail on receptionist

More information

redcoal EmailSMS for MS Outlook and Lotus Notes

redcoal EmailSMS for MS Outlook and Lotus Notes redcoal EmailSMS for MS Outlook and Lotus Notes Technical Support: support@redcoal.com Or visit http://www.redcoal.com/ All Documents prepared or furnished by redcoal Pty Ltd remains the property of redcoal

More information

Newport Utilities: Request for Proposal FINAL

Newport Utilities: Request for Proposal FINAL RFP DUE: Tuesday, November 18, 2014 9:00 AM Bid opening SUMMARY Newport Utilities (NU) seeks an experienced firm to provide an Voice Over Internet Protocol (VoIP) and Voicemail system. This Request for

More information

04/09/2007 EP520 IP PBX. 1.1 Overview

04/09/2007 EP520 IP PBX. 1.1 Overview 1.1 Overview The EP520 IP PBX is an embedded Voice over IP (VoIP) Server with Session Initiation Protocol (SIP) to provide IP extension phone connection for global virtual office of small-to-medium business

More information

RingCentral Office Essential guide. Learn what a cloud phone system can do for your business.

RingCentral Office Essential guide. Learn what a cloud phone system can do for your business. RingCentral Office Essential guide Learn what a cloud phone system can do for your business. Are you paying too much for your business phone? Cut your costs by up to 80% with a RingCentral business phone

More information

mobile uc client End user guide

mobile uc client End user guide mobile uc client End user guide 1 Mobile Unified Communications User Guide About Mobile UC Currently, the following five Droid Phones are supported for Mobile UC: + Droid X + Droid X2 + Droid 2 Global

More information

LOCATION SCHEDULE E. Location Service Address. City of Romulus Fire Station #4 28777 Eureka Road Romulus, Michigan 48174

LOCATION SCHEDULE E. Location Service Address. City of Romulus Fire Station #4 28777 Eureka Road Romulus, Michigan 48174 LOCATION SCHEDULE E Location Service Address City of Romulus Fire Station #4 City of Romulus Wayne County, Michigan Finance Department Lynn A. Conway, Purchasing Agent 734-955-4568 lconway@ci.romulus.mi.us

More information

customers and developers to deliver more innovative and productivity-enhancing Extensible Markup Language (XML)-based applications to the display.

customers and developers to deliver more innovative and productivity-enhancing Extensible Markup Language (XML)-based applications to the display. Cisco Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, delivering a media-rich collaboration experience across business, government agency,

More information

IP Office Phone System Features

IP Office Phone System Features IP Office Phone System Features The Avaya IP Office platform represents the ideal, most versatile office telephone system for small and medium business that money can buy. Our customers love it and industry

More information

Hosted PBX. What Is It? What Features Does It Have? How Will It Help My Business?

Hosted PBX. What Is It? What Features Does It Have? How Will It Help My Business? 1 Hosted PBX What Is It? What Features Does It Have? How Will It Help My Business? Hosted PBX Hosted PBX delivers an enterprise-grade phone system to small and medium-sized businesses via the cloud. It

More information

The Foehn Transparent Pricing Guarantee. The Most Flexible Cloud Phone System. By Experts from Start to Finish

The Foehn Transparent Pricing Guarantee. The Most Flexible Cloud Phone System. By Experts from Start to Finish The Foehn Transparent Pricing Guarantee The Most Flexible Cloud Phone System By Experts from Start to Finish -002 Introduction INTRODUCTION Whether you are a growing company or an established company looking

More information

VOIP THE ULTIMATE GUIDE VERSION 1.0. 9/23/2014 onevoiceinc.com

VOIP THE ULTIMATE GUIDE VERSION 1.0. 9/23/2014 onevoiceinc.com VOIP THE ULTIMATE GUIDE VERSION 1.0 9/23/2014 onevoiceinc.com WHAT S IN THIS GUIDE? WHAT IS VOIP REQUIREMENTS OF A VOIP SYSTEM IMPLEMENTING A VOIP SYSTEM METHODS OF VOIP BENEFITS OF VOIP PROBLEMS OF VOIP

More information

City of Harrisonburg s Phone System Replacement RFP (2014011-IT-P), is modified as follows:

City of Harrisonburg s Phone System Replacement RFP (2014011-IT-P), is modified as follows: ADDENDUM #1 RFP NUMBER: 2014011-IT-P Phone System Replacement RFP DATE: October 11, 2013 TO: All Potential Proposers City of Harrisonburg s Phone System Replacement RFP (2014011-IT-P), is modified as follows:

More information

CHARTER TOWNSHIP OF SHELBY REQUEST FOR PROPOSAL. Voice over IP System

CHARTER TOWNSHIP OF SHELBY REQUEST FOR PROPOSAL. Voice over IP System CHARTER TOWNSHIP OF SHELBY REQUEST FOR PROPOSAL Voice over IP System The Charter Township of Shelby is soliciting proposals to install a complete Voice over IP telephone system, including call control

More information

New VoIP Telephone System

New VoIP Telephone System Please use this template as a guide for your proposal development. New VoIP Telephone System It is the intention of the ConVal School District to purchase an NEC Univerge SV 8100 IP based telephone system.

More information

How Small Businesses Can Use Voice over Internet Protocol (VoIP) Internet Technology for Voice Communications

How Small Businesses Can Use Voice over Internet Protocol (VoIP) Internet Technology for Voice Communications How Small Businesses Can Use Voice over Internet Protocol (VoIP) Internet Technology for Voice Communications Small businesses will find this booklet useful for learning how VoIP works and for clarifying

More information

THE FOEHN TRANSPARENT PRICING GUARANTEE THE MOST FLEXIBLE CLOUD PHONE SYSTEM BY EXPERTS FROM START TO FINISH

THE FOEHN TRANSPARENT PRICING GUARANTEE THE MOST FLEXIBLE CLOUD PHONE SYSTEM BY EXPERTS FROM START TO FINISH THE FOEHN TRANSPARENT PRICING GUARANTEE THE MOST FLEXIBLE CLOUD PHONE SYSTEM BY EXPERTS FROM START TO FINISH -002 INTRODUCTION INTRODUCTION Whether you are a growing company or an established company looking

More information

Internet Telephony Terminology

Internet Telephony Terminology Internet Telephony Terminology Understanding the business phone system world can be a daunting task to a lay person who just wants a system that serves his or her business needs. The purpose of this paper

More information

VMX Business Phone Systems. Connecting People Connecting Business. Customer Proposition

VMX Business Phone Systems. Connecting People Connecting Business. Customer Proposition VMX Business Phone Systems Connecting People Connecting Business What is the VMX? Private on-premise telephone system (PBX) that enables phones to communicate with the outside world through the Internet.

More information

Telco Depot IP-PBX Software Features

Telco Depot IP-PBX Software Features Telco Depot IP-PBX Software Features Based on the Elastix Asterisk distribution, Telco Depot s entire family of IP-PBX appliances provide all the standard telephone functionality supported by Asterisk

More information

X X X X X. Platinum Edition. Unlimited Extensions. Unlimited Auto Attendants. Unlimited Voicemail Boxes. ACD Features

X X X X X. Platinum Edition. Unlimited Extensions. Unlimited Auto Attendants. Unlimited Voicemail Boxes. ACD Features Feature Name Unlimited Extensions Unlimited Auto Attendants Unlimited Voicemail Boxes ACD Features Feature Description With Evo IP-PB you can add an extension at any time, with no limits and no need to

More information

RFP 14-0022 Addendum #3 Districtwide VOIP System THE FOLLOWING CLARIFICATIONS TO THE ABOVE CITED SOLICITATION ARE ANNOUNCED.

RFP 14-0022 Addendum #3 Districtwide VOIP System THE FOLLOWING CLARIFICATIONS TO THE ABOVE CITED SOLICITATION ARE ANNOUNCED. Purchasing Department 16550 SW Merlo Road, Beaverton, OR 97006 Phone: 503-591-4155 RFP 14-0022 Addendum #3 Districtwide VOIP System THE FOLLOWING CLARIFICATIONS TO THE ABOVE CITED SOLICITATION ARE ANNOUNCED.

More information

Xorcom IP-PBX Software Features

Xorcom IP-PBX Software Features Xorcom IP-PBX Software s Based on the Elastix Asterisk i distribution, Xorcom s entire family of IP-PBX appliances provide all the standard telephone functionality supported by Asterisk at no extra cost,

More information

Family of Products. Family of Products

Family of Products. Family of Products Allworx Family of Products Family of Products Allworx 2011 Award-winning phone systems for businesses Whether your business has 10 employees at a single site or hundreds of employees at multiple sites,

More information

IP PBX. SD Card Slot. FXO Ports. PBX WAN port. FXO Ports LED, RED means online

IP PBX. SD Card Slot. FXO Ports. PBX WAN port. FXO Ports LED, RED means online 1 IP PBX SD Card Slot FXO Ports PBX LAN port PBX WAN port FXO Ports LED, RED means online 2 Connect the IP PBX to Your LAN Internet PSTN Router Ethernet Switch FXO Ports 3 Access the PBX s WEB GUI The

More information

Family of Products. Award-winning phone systems for businesses

Family of Products. Award-winning phone systems for businesses Allworx Family of Products 2007 Allworx Family of Products Award-winning phone systems for businesses Whether your business has 10 employees at a single site or hundreds of employees at multiple sites,

More information

Quick Start Guide CREATING A NEW SITE

Quick Start Guide CREATING A NEW SITE IVY is our complete control panel for managing you or your customers SIP trunks and hosted PBX settings. This guide will help you get up and running with IVY as quickly as possible. First thing we need

More information

Learn what a cloud phone system can do for your business.

Learn what a cloud phone system can do for your business. RingCentral Office Product Overview Learn what a cloud phone system can do for your business. RingCentral Office Product Overview Complete Business phone system Cloud Business Phone Systems Call and fax

More information

Communications. Simplified ipecs UCP. www.ericsson.com/us/connecting-business

Communications. Simplified ipecs UCP. www.ericsson.com/us/connecting-business Communications Simplified ipecs UCP Innovative IP Platform for Unified Communications Simple Unified Communications Built-in Users can access voice, video, instant messaging, conference calling and visual

More information

VoIP Survivor s s Guide

VoIP Survivor s s Guide VoIP Survivor s s Guide Can you really save $, improve operations, AND achieve greater security and availability? Presented by Peggy Gritt, Founder and CEO of the VoIP A non-biased organization for the

More information

Request for Proposal - Business Telephone System

Request for Proposal - Business Telephone System Request for Proposal - Business Telephone System Return Bid No Later Than: August 1 at 10:00 am Return Bid To: Town of Weaverville PO Box 338 Weaverville, NC 28787 Attn: Michael Boaz Description: Purchase,

More information

Introducing Cisco Voice and Unified Communications Administration Volume 1

Introducing Cisco Voice and Unified Communications Administration Volume 1 Introducing Cisco Voice and Unified Communications Administration Volume 1 Course Introduction Overview Learner Skills and Knowledge Course Goal and Course Flow Additional Cisco Glossary of Terms Your

More information

Whitepaper: Microsoft Office Communications Server 2007 R2 and Cisco Unified Communications Manager Integration Options

Whitepaper: Microsoft Office Communications Server 2007 R2 and Cisco Unified Communications Manager Integration Options Whitepaper: Microsoft Office Communications Server 2007 R2 and Cisco Unified Communications Manager Integration Options Document Summary This document provides information on several integration scenarios

More information

PROPOSALS REQUESTED THE TOWN OF OLD ORCHARD BEACH POLICE DEPARTMENT FOR IP-BASED VOICE COMMUNICATION SYSTEM

PROPOSALS REQUESTED THE TOWN OF OLD ORCHARD BEACH POLICE DEPARTMENT FOR IP-BASED VOICE COMMUNICATION SYSTEM PROPOSALS REQUESTED BY THE TOWN OF OLD ORCHARD BEACH POLICE DEPARTMENT FOR IP-BASED VOICE COMMUNICATION SYSTEM The Town of Old Orchard Beach will receive sealed bids for an IP based phone system. The project

More information

Voice Over IP (VOIP) Phone System Invitation to Bid

Voice Over IP (VOIP) Phone System Invitation to Bid Voice Over IP (VOIP) Phone System Invitation to Bid The Board of Trustees of Neosho County Community College (NCCC) is seeking bids for a VOIP phone system for the new Ottawa campus building. This system

More information

Applications Manual for MyPBX Series

Applications Manual for MyPBX Series Applications Manual for MyPBX Series Your IP PBX is based on the SIP protocol enabling it to communicate with multiple add on SIP devices or related software + hardware based applications which boost your

More information

Phone System Replacement RFP Addendum 2 - Questions and Answers

Phone System Replacement RFP Addendum 2 - Questions and Answers Phone System Replacement RFP Addendum 2 - Questions and Answers Vermont Electric Cooperative 11/5/2014 Q1: Does VEC plan to purchase the system outright or are you looking to lease it? A1: VEC is planning

More information

LAN and IPT Services

LAN and IPT Services LAN and IPT Services Schedule to the General Terms Contents 1. LAN Connect 2. LAN Connect Cloud 3. BT Cisco IP Telephony Service 4. BT Avaya IP Telephony Service 5. Defined Terms LAN and IPT Where the

More information

BUYER S GUIDE FUSIONWORKS BUYER S GUIDE 03/04/2016

BUYER S GUIDE FUSIONWORKS BUYER S GUIDE 03/04/2016 FUSIONWORKS BUYER S GUIDE 03/04/2016 BUYER S GUIDE Contents: Overview 3 Select a Calling Plan 3 Select Usage & Phone Features 4 Select Employee and Phone Features 4 Common Area Seat Features 4 Voice Seat

More information

Fabrizio Volpe. MVP Directory Services MCITP Lync 2010. @Fabriziovlp. Fabrizio.volpe@gmx.com. http://www.linkedin.com/in/fabriziov

Fabrizio Volpe. MVP Directory Services MCITP Lync 2010. @Fabriziovlp. Fabrizio.volpe@gmx.com. http://www.linkedin.com/in/fabriziov Fabrizio Volpe MVP Directory Services MCITP Lync 2010 @Fabriziovlp Fabrizio.volpe@gmx.com http://www.linkedin.com/in/fabriziov Agenda Intro to Lync Server Lync Features : Presence Integration with Sharepoint,

More information

Polycom Telephones User Guide. Version 2.0

Polycom Telephones User Guide. Version 2.0 Polycom Telephones User Guide Version 2.0 Updated 4/15/2008 Overview This guide provides instructions and helpful information for users of Evolution PBX and Polycom VoIP telephones. General Support If

More information

Cisco IP Communicator

Cisco IP Communicator Cisco IP Communicator 2.1 Cisco Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, delivering a media-rich collaboration experience across

More information

Setting Up the Cisco Unified IP Phones

Setting Up the Cisco Unified IP Phones CHAPTER 3 This chapter includes the following topics, which help you install the Cisco Unified IP Phones on an IP telephony network: Before You Begin, page 3-1 Understanding the Cisco Unified IP Phone

More information

CISCO SPA504G Phone Manual

CISCO SPA504G Phone Manual CISCO SPA504G Phone Manual Chapter One: Overview Comprehensive Interoperability and SIP-Based Feature Set Part of the Cisco Small Business Pro Series, the SIP-based Cisco SPA504G 4-Line IP Phone (Figure

More information

Hosted Telephony. An Introduction to Our Hosted Services. Managing your Customers. IPW Products. IPW Hosted Telephony

Hosted Telephony. An Introduction to Our Hosted Services. Managing your Customers. IPW Products. IPW Hosted Telephony Hosted Telephony An Introduction to Our Hosted Services IPW Hosted Telephony About IP Wholesale Why partner with IPW? Features of IPW Hosted Telephony Page 2 Managing your Customers Web Portal Wallboard

More information

CISCO SPA3102 PHONE ADAPTER WITH ROUTER

CISCO SPA3102 PHONE ADAPTER WITH ROUTER CISCO SMALL BUSINESS VOICE GATEWAYS AND ATAS Intelligent Call-Routing Gateway for VoIP HIGHLIGHTS Enables high-quality, feature-rich voice-over-ip service through your broadband Internet connection Two

More information

SPRINT COMPLETE COLLABORATION WITH MICROSOFT LYNC SERVICE PRODUCT ANNEX

SPRINT COMPLETE COLLABORATION WITH MICROSOFT LYNC SERVICE PRODUCT ANNEX SPRINT COMPLETE COLLABORATION WITH MICROSOFT LYNC SERVICE PRODUCT ANNEX The following terms and conditions in this Sprint Complete Collaboration with Microsoft Lync Service Product Annex (this, Annex ),

More information

Introducing Cisco Unified Communications Express

Introducing Cisco Unified Communications Express CHAPTER 1 Introducing Cisco Unified Communications Express Cisco Unified Communications Express is an award-winning communications solution that is provided with the Cisco Integrated Services Router portfolio.

More information

Request for Proposal for Telephone System Hosted VoIP System On Premise VoIP System Hybrid IP System #RFP PHONE SYSTEM 1

Request for Proposal for Telephone System Hosted VoIP System On Premise VoIP System Hybrid IP System #RFP PHONE SYSTEM 1 Page 1 Request for Proposal for Telephone System Hosted VoIP System On Premise VoIP System Hybrid IP System #RFP PHONE SYSTEM 1 Submitted by Appalachian Council of Governments Date December 11, 2015 Inquiries

More information

A Brief Overview of VoIP Security. By John McCarron. Voice of Internet Protocol is the next generation telecommunications method.

A Brief Overview of VoIP Security. By John McCarron. Voice of Internet Protocol is the next generation telecommunications method. A Brief Overview of VoIP Security By John McCarron Voice of Internet Protocol is the next generation telecommunications method. It allows to phone calls to be route over a data network thus saving money

More information

Using Avaya Aura Messaging

Using Avaya Aura Messaging Using Avaya Aura Messaging Release 6.3.2 Issue 1 December 2014 Contents Chapter 1: Getting Started... 4 Messaging overview... 4 Prerequisites... 4 Accessing your mailbox from any phone... 4 Accessing the

More information

Cisco IP Communicator

Cisco IP Communicator Cisco IP Communicator 2.0 An integral part of the Cisco Unified Communications system, Cisco Unified IP phones provide integrated business capabilities and converged communications features that go beyond

More information

Plans Comparison. 855.900.KUMO (5866) sales@joinkumo.com. sales@joinkumo.com www.joinkumo.com 855.900.KUMO

Plans Comparison. 855.900.KUMO (5866) sales@joinkumo.com. sales@joinkumo.com www.joinkumo.com 855.900.KUMO Plans Comparison 855.900.KUMO (5866) sales@joinkumo.com Page 1 of 5 Elevate your business with scalable solutions and accessible services in the cloud. ON-DEMAND FLEXIBILITY Fully On-Demand Cloud Services

More information

SIP Trunking DEEP DIVE: The Service Provider

SIP Trunking DEEP DIVE: The Service Provider SIP Trunking DEEP DIVE: The Service Provider Larry Keefer, AT&T Consulting UC Practice Director August 12, 2014 2014 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T

More information

Ipiphony Phone System. User Manual. 1 P a g e

Ipiphony Phone System. User Manual. 1 P a g e Ipiphony Phone System User Manual 1 P a g e About this Guide This guide explains how to use the basic features of your new Aastra phones. Not all features listed are available by default. Contact your

More information

Software-Powered VoIP

Software-Powered VoIP Software-Powered VoIP Ali Rohani Anthony Murphy Scott Stubberfield Unified Communications Architecture Core Scenarios UC endpoints QOE Monitoring Archiving CDR AOL Public IM Clouds Yahoo Remote Users MSN

More information

At the PAC, how many ports are in each of the 3 Catalyst 3560G switches. Do you know how many IP phones will be assigned to each of the switches?

At the PAC, how many ports are in each of the 3 Catalyst 3560G switches. Do you know how many IP phones will be assigned to each of the switches? Page 4: Current WAN and Network Infrastructure At the PAC, how many ports are in each of the 3 Catalyst 3560G switches. Do you know how many IP phones will be assigned to each of the switches? These are

More information

Genesys Certified Professional 8 System Consultant, Genesys SIP SERVER (GCP8 - SIP)

Genesys Certified Professional 8 System Consultant, Genesys SIP SERVER (GCP8 - SIP) Exam Study Guide Genesys Certified Professional 8 System Consultant, Genesys SIP SERVER (GCP8 - SIP) Exam Code: GE0-807 Product Supported: This exam supports Genesys SIP Server software version 8.04. Candidates

More information

Unified Contact Center

Unified Contact Center Unified Contact Center for Microsoft Lync Server 2010 & 2013 Qualified Contact Center Solution MaxACD Unified Contact Center for Microsoft Lync Server 2010 and 2013 With Microsoft Lync now being deployed

More information

Selling Strategies and Future Direction for NetVanta Unified Communications Solutions. Samir Kakkar IPT/UC Product Manager 11/16/10

Selling Strategies and Future Direction for NetVanta Unified Communications Solutions. Samir Kakkar IPT/UC Product Manager 11/16/10 Selling Strategies and Future Direction for NetVanta Unified Communications Solutions Samir Kakkar IPT/UC Product Manager 11/16/10 2 Why are we here today? Selling strategies for NetVanta Unified Communications

More information

Learn what a cloud phone system can do for your business.

Learn what a cloud phone system can do for your business. RingCentral Office Product Overview CANADA Learn what a cloud phone system can do for your business. RingCentral Office Product Overview Cloud Business Phone Systems RingCentral is the market leader in

More information

Cisco Unified Communications 500 Series

Cisco Unified Communications 500 Series Cisco Unified Communications 500 Series IP PBX Provisioning Guide Version 1.0 Last Update: 02/14/2011 Page 1 DISCLAIMER The attached document is provided as a basic guideline for setup and configuration

More information

mobile unified communications client and docking station

mobile unified communications client and docking station FREQUENTLY ASKED QUESTIONS mobile unified communications client and docking station What are the target customer characteristics of a Mobile UC subscriber? + Verizon Wireless as mobile carrier. Mobile

More information

Xorcom CompletePBX Overview

Xorcom CompletePBX Overview Xorcom CompletePBX Overview CompletePBX is a comprehensive, business-grade VoIP telephony system. It is a single product line of varying hardware configurations that are optimized to support the communications

More information

Lake Superior School District #381 1640 Hwy 2, Two Harbors, Mn 55616 (218) 834-8201 www.isd381.k12.mn.us

Lake Superior School District #381 1640 Hwy 2, Two Harbors, Mn 55616 (218) 834-8201 www.isd381.k12.mn.us Lake Superior School District #381 1640 Hwy 2, Two Harbors, Mn 55616 (218) 834-8201 www.isd381.k12.mn.us May 21st, 2015 Request for Proposals VoIP Phone System Solution The Lake Superior School District

More information

Conditions for ICT Partner Solutions Service Schedule for BT Cloud Unified Communications

Conditions for ICT Partner Solutions Service Schedule for BT Cloud Unified Communications Conditions for ICT Partner Solutions Service Schedule for BT Cloud 1. Provision of Service The Service will be provided by BT to the Customer using BT s Supplier. For the avoidance of doubt no contractual

More information

District of Columbia Courts Attachment 1 Video Conference Bridge Infrastructure Equipment Performance Specification

District of Columbia Courts Attachment 1 Video Conference Bridge Infrastructure Equipment Performance Specification 1.1 Multipoint Control Unit (MCU) A. The MCU shall be capable of supporting (20) continuous presence HD Video Ports at 720P/30Hz resolution and (40) continuous presence ports at 480P/30Hz resolution. B.

More information

The Raven Computers introduction to Avaya IP Office

The Raven Computers introduction to Avaya IP Office The Raven Computers introduction to Avaya IP Office IP Office - advanced communication for any company 10 reasons to choose Avaya IP Office 1 The right model for your business - With several models to

More information

REQUEST FOR PROPOSALS to the Utah State Legislature for a Phone System or Other Communications System, Service, and Hardware, RFP No. 2012-02.

REQUEST FOR PROPOSALS to the Utah State Legislature for a Phone System or Other Communications System, Service, and Hardware, RFP No. 2012-02. Question #1 REQUEST FOR PROPOSALS to the Utah State Legislature for a Phone System or Other Communications System, Service, and Hardware, RFP No. 2012-02. ADDENDUM 1 Addendum Date: June 13, 2012 Are employees,

More information

Welltel IP PBX features. Our Handy a-z guide

Welltel IP PBX features. Our Handy a-z guide Welltel IP PBX features Our Handy a-z guide IP PBX FEATURES our handy A - Z Guide Analogue Support Supports analogue gateways to connect fax machines or credit card machines. ANI Routing Routes calls to

More information

2015 Colleges Job Titles

2015 Colleges Job Titles 220010 Academic Records Assistant I Academic Affairs 220020 Academic Records Assistant II (Senior) Academic Affairs 221675 Associate Dean - Career Development Academic Affairs 220460 Box Office/Ticket

More information

Business Hosted Product Guide

Business Hosted Product Guide Business Hosted Product Guide Overview Hosted Telephony Service Description: EMIS offers a revolutionary, next-generation telephony service.. By carrying calls over an internet connection, it makes PBXs

More information

Base on-premises deployment You start your on-premises deployment with the base functionality of instant messaging and presence.

Base on-premises deployment You start your on-premises deployment with the base functionality of instant messaging and presence. Deployment Models Cisco Jabber for Windows provides two deployment models, on-premises or cloud-based. Learn about each deployment model and review the available options for on-premises and cloud-based

More information

Telephony Telephony more than just a phone system.

Telephony Telephony more than just a phone system. Telephony Telephony more than just a phone system. Telephony En Pointe ECS provides an end-to-end telephony solution based around the latest bleeding edge technology from Cisco Systems the Cisco Hosted

More information