Towards Personal, Mobile & Location Based Learning Content Management

Size: px
Start display at page:

Download "Towards Personal, Mobile & Location Based Learning Content Management"

Transcription

1 101 Towards Personal, Mobile & Location Based Learning Content Management Fabrizio Cardinali, Giunti Labs November 20 & 21, 2008 Produced by Designing and Managing Mobile Learning

2 An Open Abstract Framework for Modeling Interoperability of Mobile Learning Services 1. Introduction: developing a mobile-oriented system as an instantiation of an open framework The activities described in the following sections have been carried out by GIUNTI Interactive Labs within the framework of the MOBIlearn project. MOBIlearn is a 30-month, 8 MEURO, Research and Development (RTD) project co-funded by the European Commission (DG Information Society D/3-Education and Training), under the contract IST , within the Information Society Technologies (IST) programme of the Fifth Framework Programme of RTD. The participation of US partners (MIT and Stanford) is funded by US National Science Foundation (NSF), and its implementing arrangement between the European Commission and the NSF, specifically addressing co-operative activities in the field of e-learning. The participation of AU partners is funded by AU Department of Education, Science and Training. A key objective of the MOBIlearn Project, which is coordinated by GIUNTI Interactive Labs, is to improve the knowledge level of individuals by developing learning processes that are both time-efficient as well as being cost-effective. It is focusing on three representative groups: workers - to enable them to meet their job requirements and to update their knowledge continually; citizens as members of a culture, to improve their learning experience while visiting a cultural city and its museums and citizens as family members who need to have simple medical information for everyday needs. Four scenarios have been identified by the project for testing out the learning processes: Executive MBA students taking a qualification course at a university based on their actual professional experience, Beginner students trying to familiarize with their new university, Visitors of a museum motivated by various interests People interested in refreshing their fitness to provide first medical aid. A prototypical learning support system is developed and will be tested with Nokia 6600 smartphones, HP IPaq 1550 PDA and Tablet PCs using wireless LAN and GPRS networks. However, new devices and methods of communication are emerging all the time and existing ones over time are starting to become more viable in a learning context as costs go down. Therefore, in order to ensure future proofing the MOBIlearn project is developing an architecture that is not dependent upon one type of device or communication system. Taking the scenarios as a starting point the project has identified a number of components or services that will be required by the various types of users mobile learners, tutors, moderators, learning content authors and administrators. The top-level components and their associated services have been identified like the: Mobile Device this could be a PDA, mobile phone, tablet PC, wearable PC or a laptop computer with an associated service.

3 Portal the central unique access point to services for the user. Associated services include those for authentication, authorization, billing, content delivery logging-in, user registration, a change of quality or an adaptive user interface service. Content involving services for the management of content or learning objects and related features involving content creation and management, annotation, rendering, tracking, customization and personalization, information filtering and test creation and management services. Content and User involving the management of user profiles Location and Navigation This could include a geographical information management service, indoor or outdoor positioning services. Collaboration and Communication - representing the umbrella of services related to collaboration and communications between two or more persons, either in a synchronous manner or asynchronously and independent of the data nature, such as text, pictures, graphics, voice, video or applications. It also provides the session and user management functions for collaborative sessions. Context this provides a means of gathering, maintaining, and processing a store of context data in order to produce recommendations (in the form of a ranked list) from the currently available content and options. Data can be gathered from other services, including automated data input such as sensors, manual input from the user, and generalised preferences. Multimedia Delivery involving the delivery of content and annotations Remote involving the remote control of applications and devices General - This could include a digital repository management, information package creation and management, seamless roaming or vocabulary creation and management services. 2. Open Mobile Access Abstract Framework Each of these component services requires software tools to be developed and to enable them to interoperate with other service components, some of which could come from other suppliers. In order to drive forward developments towards interoperability the MOBIlearn Project is developing an Open Mobile Access Abstract Framework (OMAF). This framework is implemented within the project in a service based architecture. The service based approach does not only enable single re-usable services to be used on different mobile applications, also outside the project. It moreover provides opportunities for third parties to offer new implementations of the services identified in the MOBIlearn architecture, thus opening up a possibility to gradually improve the MOBIlearn system. Even more, it is possible to recombine the MOBIlearn services and to augment them by others, thus realising other kinds of applications. Currently the MOBIlearn system of services is implemented as a prototype which undergoes technical testing. In developing the MOBIlearn Open Mobile Access Abstract Framework a Unified Modelling Language (UML) methodology was adopted with the internal communication system completely XML-based. On the basis of this Abstract Framework concept, a goal is set to create specifications of the different services, according to the 'open architecture' approach. OMAF will help also to exploit reusability of software according to the object oriented software development approach.

4 Besides the aforementioned benefits of the MOBIlearn OMAF for the further exploitation and development of the system and of its components it has turned out during the project that it has also concrete advantages for the implementation of the system. The service based approach facilitates: Reuse of existing software Concurrent development of software components by different partners Maintenance and improvement of the prototypical system since services can reside on the servers of the partners which implement them. the transition from the design of the service based architecture to the implementation of the component services in an object oriented design. The development of tools to analyze the behaviour of the system already in an early stage of the design, especially to detect possible deadlocks and to derive time constraints that have to be met by the implemented services. The portal service adapts the system interface to the mobile device of the user. Content presentation, content selection and navigation are adapted using other services. Not surprisingly, the first trials revealed specific demands on the user interface. As an example we just mention the increased demand for audio and graphic presentation for devices with small screen size. A discussion of these experiences goes beyond the topic of this paper and will be provided after the end of the user trials. 4. Industrial relevance and potential business plans The work and investigation carried ahead allowed to identify a number of important socio-economic and technological trends of relevance to future mobile learning services, giving more significance to the innovation effort fostered by the MOBIlearn project. In the medium term (3-10 years), increased fuel prices and global political instability could halt (or at least slow down) the secular trend to increased physical mobility, which began far ago with the Industrial Revolution. This tendency is likely to have negative repercussions for the tourist industry and for business and academic travel sectors of key importance for mobile learning. Micro-mobility (e.g. on campuses, within offices, in hospitals) will be unaffected by these trends. Support for this kind of micromobility is likely to be a key source of demand for mobile learning services In the longer run, a gradual increase can be expected in the demand for teleworking (e-work). Teleworkers will be an important market for future mobile learning services. Generally speaking, technological trends strongly favor the spread of mobile learning. The explosive success of mobile telephony (which has been especially strong on European

5 markets) creates a massive potential user base. The gradual replacement of current generation mobile telephones with converged devices will provide this user base with the kind of devices they need to effectively access mobile learning services. The rapid spread of Wi-Fi technology, and the prospect of even more powerful WLAN technologies in the near future, will lead to rapidly falling telecommunications costs, eliminating the last major technological obstacle to the uptake of mobile learning services. Mobile learning is already an important market for PDAs (especially in the USA), and is likely to generate significant demand for the next generation of converged devices. This implies that device manufacturers can play an important role in promoting the new services. Mobile learning requires low cost telecommunications. This implies it is more likely to be based on Wi-Fi networks installed in campuses and offices, then on operator-managed services like UMTS. At the same time, however, the success of mobile learning will depend to a significant extent on synergies with non-learning services (e.g. logon services, navigation services, payment services) many of which are likely to be provided by telecommunications operators. The trial implementation and deployment for the 4 chosen scenarios allowed to clearly identify a set of sellable products and services, that can better highlight the business potential coming out of the MOBIlearn concept: Basic mobile learning package: This is the basic package of products and services required by users who wish to use a mobile learning service for an extended period of time. In the University and Business School scenarios these will include a full set of learning and interaction services. Optionally it might include additional services provided by third parties (e.g. local museums, local government) who have signed agreements with the main service provider. In the early stages of mobile learning when converged devices are likely to be rare, the basic package might also include the device. Later, when the majority of potential users already own a device, this will be less common. Educational Value added services: an educational Value Added Service is an educational service which adds value to a mobile device or to another mobile service. A typical example is services supporting school and university students (e.g. special tutoring or counseling services), or providing training for adult learners (e.g. language training, IT training, other forms of Vocational and Educational Training). Value added services (generic): these are services which have no specific educational value but which are likely to facilitate use (and uptake) of mobile learning services. The MOBIlearn scenarioes include some of these services: o Universal logon: This is a service allowing users of multiple mobile services to use a single, secure logon and authentication service for all services. o Navigator and location-based information services: These are services helping users to navigate to a target location and/or providing locationdependent information (e.g. information on a specific painting in the Art Gallery scenario ),. Mobile Learning Content: content development for mobile learning is a highly specialized business. This is especially the case for services sold to non-captive target populations (e.g. visitors in the Art Gallery scenario). Many organizations offering mobile learning to their users will outsource this work to third party Content Development Houses. Devices: future mobile learning services will be based on generic devices which are not specifically designed for mobile learning (in the short term largely PDA s, in

6 the medium-long term converged devices ). In the early stages of mobile learning devices may be sold as part of the basic mobile learning package. In later stages the majority of devices will be bought by users for other purposes and only subsequently used for mobile learning. Public telecommunications services: current 2G and 3G telecommunications services are ill-adapted to the needs of mobile learning, which will depend, to a large extent on Wi-Fi and successor technologies. This implies that telecommunications operators will be able to bill relatively little traffic to end-users. However, they may generate significant revenues by supplying connectivity to ASP companies managing mobile learning services on behalf of their customers. For Further Information: Dr. Ing. Giancarlo Bo, PhD GIUNTI Interactive Labs S.r.l. Via Portobello, Abbazia dell Annunziata Sestri Levante Phone: Fax:

Trends in Learning Content Management

Trends in Learning Content Management by Bob Little Introduction In the corporate world at least, organizations believe that financial measures indicate and determine - their state of health. This has tended to mean that firms favor accountants

More information

Open Voice over IP according to Aastra SIP. Your connection to the World

Open Voice over IP according to Aastra SIP. Your connection to the World Open Voice over IP according to Aastra SIP Your connection to the World Innovation, Openness, Convergence Over the past few years, Aastra has invested heavily in research and development with a view to

More information

Knowledge-on-Demand in e-learning and e-working Settings

Knowledge-on-Demand in e-learning and e-working Settings Educational Technology & Society 5(2) 2002 ISSN 1436-4522 Knowledge-on-Demand in e-learning and e-working Settings Demetrios Sampson Charalampos Karagiannidis Informatics and Telematics Institute Centre

More information

Towards Mobile Enterprise Content Management:

Towards Mobile Enterprise Content Management: : adding tablets to your existing enterprise elearning infrastructure by Bob Little Mobile learning is developing fast not just in terms of technology but also in its application of new educational paradigms

More information

PERSONAL MOBILE DEVICE FOR SITUATED INTERACTION

PERSONAL MOBILE DEVICE FOR SITUATED INTERACTION PERSONAL MOBILE DEVICE FOR SITUATED INTERACTION YANG-TING SHEN, TAY-SHENG TENG Information Architecture Lab, Department of Architecture, National Cheng Kung University, Taiwan. bowbowshen@yahoo.com.tw

More information

Higher Education Solutions

Higher Education Solutions Higher Education Solutions Higher education communications THE CHALLENGES Whilst IP Communications brings many advantages, the cost and complexity of moving users in a single step can be overwhelming.

More information

1 Executive Summary... 3. 2 Document Structure... 5. 3 Business Context... 6

1 Executive Summary... 3. 2 Document Structure... 5. 3 Business Context... 6 Contents 1 Executive Summary... 3 2 Document Structure... 5 3 Business Context... 6 4 Strategic Response... 8 4.1 Platform... 8 4.2 Network... 10 4.3 Unified Communications... 11 5 Implementation status...

More information

A unified communications profile and portal, wherever you go

A unified communications profile and portal, wherever you go IP User Mobility A unified communications profile and portal, wherever you go The ability to transfer registration of an IP phone extension among local and remote devices with portability of all associated

More information

Realising the Virtual Home Environment (VHE) concept in ALL-IP UMTS networks

Realising the Virtual Home Environment (VHE) concept in ALL-IP UMTS networks December 2000 European Institute for Research and Strategic Studies in Telecommunications GmbH AT THE THEATRE: Remove the Theatre Bookmark from her homepage PDA ONLINE THEATRE-TICKETS BOOKING Project P920

More information

Information Services Strategy 2011-2013

Information Services Strategy 2011-2013 Information Services Strategy Issue 1 1 Introduction The States of Jersey public sector is facing significant pressure for efficiencies and savings. This has created the context to take a fresh look at

More information

Design and Implementation Guide. Apple iphone Compatibility

Design and Implementation Guide. Apple iphone Compatibility Design and Implementation Guide Apple iphone Compatibility Introduction Security in wireless LANs has long been a concern for network administrators. While securing laptop devices is well understood, new

More information

Date: May 1, 2009. Unified Communications Building Blocks

Date: May 1, 2009. Unified Communications Building Blocks Date: May 1, 2009 Unified Communications Building Blocks Date: January, 2012 Table Of Contents 1. Executive Summary... 2 2. Unified Communications Building Blocks... 3 3. Converged IP Network... 4 4. IP

More information

Introduction to Computer Networks and Data Communications

Introduction to Computer Networks and Data Communications Introduction to Computer Networks and Data Communications Chapter 1 Learning Objectives After reading this chapter, you should be able to: Define the basic terminology of computer networks Recognize the

More information

Case Studies. Empowering learners. Innovative Practice with e-learning

Case Studies. Empowering learners. Innovative Practice with e-learning Innovative Practice with e-learning Case Studies Empowering learners Mobile learning and teaching with PDAs Dewsbury College, Thomas Danby College and Bishop Burton College Empowering learners Mobile learning

More information

THE ADVANCES OF INTEGRATED GEOSPATIAL APPLICATION IN WORKFORCE MANAGEMENT AND FIELD SERVICE OPTIMIZATION

THE ADVANCES OF INTEGRATED GEOSPATIAL APPLICATION IN WORKFORCE MANAGEMENT AND FIELD SERVICE OPTIMIZATION THE ADVANCES OF INTEGRATED GEOSPATIAL APPLICATION IN WORKFORCE MANAGEMENT AND FIELD SERVICE OPTIMIZATION Naomi KELLETT GE Energy United Kingdom Naomi.Kellett@ge.com Abstract: INTRODUCTION TO FIELD SERVICES

More information

Towards Distributed Service Platform for Extending Enterprise Applications to Mobile Computing Domain

Towards Distributed Service Platform for Extending Enterprise Applications to Mobile Computing Domain Towards Distributed Service Platform for Extending Enterprise Applications to Mobile Computing Domain Pakkala D., Sihvonen M., and Latvakoski J. VTT Technical Research Centre of Finland, Kaitoväylä 1,

More information

CTI Short Learning Programme in IT Enigneering

CTI Short Learning Programme in IT Enigneering CTI Short Learning Programme in IT Enigneering Module Descriptions 2015 CTI is part of Pearson, the world s leading learning company. Pearson is the corporate owner, not a registered provider nor conferrer

More information

Director Global IT Service Delivery Information Services

Director Global IT Service Delivery Information Services Director Global IT Service Delivery Information Services Reporting to: Chief Information Officer Salary: Competitive package Job Family and level: 7 Contract Status: Permanent Hours of Work: Full time

More information

Chapter 3: WLAN-GPRS Integration for Next-Generation Mobile Data Networks

Chapter 3: WLAN-GPRS Integration for Next-Generation Mobile Data Networks Chapter 3: WLAN-GPRS Integration for Next-Generation Mobile Data Networks IEEE Wireless Communication, Oct. 2002 Prof. Yuh-Shyan Chen Department of Computer Science and Information Engineering National

More information

Head of User Experience Information Services (IS)

Head of User Experience Information Services (IS) Head of User Experience Information Services (IS) Reporting to: Director of Global IT Programmes and Solutions Salary: 47,787-57,031 per annum (pro rata) depending on skills and experience. Salary progression

More information

The Business Case for Unified Communications November 2013

The Business Case for Unified Communications November 2013 Wikipedia s definition of Unified Communications (UC): UC is the integration of real-time communication services, such as: Instant messaging (chat) Presence information Telephony (including IP telephony)

More information

Alcatel-Lucent and IBM. For Unified Communications and Collaboration Solutions

Alcatel-Lucent and IBM. For Unified Communications and Collaboration Solutions Alcatel-Lucent and IBM For Unified Communications and Collaboration Solutions Constant innovation has become a prerequisite for success in today s competitive business environment. A key enabler of that

More information

When Enterprise Content Goes Mobile

When Enterprise Content Goes Mobile When Enterprise Content Goes Mobile How OpenText Tempo Reinforces Information Governance in the Cloud Geoffrey E. Bock, Principal April 2012 How OpenText Tempo Reinforces Information Governance in the

More information

MOBILE TECHNOLOGIES AND DISTANCE EDUCATION

MOBILE TECHNOLOGIES AND DISTANCE EDUCATION MOBILE TECHNOLOGIES AND DISTANCE EDUCATION Rostislav Fojtik, Hashim Habiballa Abstract: Rapid advancement of information and communication technologies enables to produce more mobile devices. Most of distance

More information

How should an enterprise move toward Unified Communications?

How should an enterprise move toward Unified Communications? WHITE PAPER How should an enterprise move toward Unified Communications? June 2008 Table of Contents Introduction... 1 Initiative 1: Improve support for mobile workers... 2 Initiative 2: Bring telephony

More information

Higher Certificate in Information Systems (Network Engineering) * (1 year full-time, 2½ years part-time)

Higher Certificate in Information Systems (Network Engineering) * (1 year full-time, 2½ years part-time) Higher Certificate in Information Systems (Network Engineering) * (1 year full-time, 2½ years part-time) Module: Computer Literacy Knowing how to use a computer has become a necessity for many people.

More information

Co-existence of Wireless LAN and Cellular Henry Haverinen Senior Specialist Nokia Enterprise Solutions

Co-existence of Wireless LAN and Cellular Henry Haverinen Senior Specialist Nokia Enterprise Solutions Co-existence of Wireless LAN and Cellular Henry Haverinen Senior Specialist Nokia Enterprise Solutions 1 2005 Nokia city_wlan_2005_haverinen.ppt / 2005-08-19 / HH Outline Key use cases of integrating Wireless

More information

Whitepaper Mobile Enterprise. The path to the Mobile Enterprise

Whitepaper Mobile Enterprise. The path to the Mobile Enterprise Whitepaper Mobile Enterprise The path to the Mobile Enterprise 1 Executive summary At Ericsson, we are in a unique position to help enterprises achieve a truly mobile way of working. This involves providing

More information

Creating a Video Collaboration Strategy: Four Mistakes Mid-Market Companies Make and How to Avoid Them

Creating a Video Collaboration Strategy: Four Mistakes Mid-Market Companies Make and How to Avoid Them WHITE PAPER Creating a Video Collaboration Strategy: Four Mistakes Mid-Market Companies Make and How to Avoid Them If you are considering a telepresence or video conferencing purchase for your organization,

More information

YOUR INFRASTRUCTURE WILL SUPPORT YOUR SCHOOL S NEEDS 3 TO 5 YEARS FROM NOW.

YOUR INFRASTRUCTURE WILL SUPPORT YOUR SCHOOL S NEEDS 3 TO 5 YEARS FROM NOW. YOUR INFRASTRUCTURE WILL SUPPORT YOUR SCHOOL S NEEDS 3 TO 5 YEARS FROM NOW. TRUE OR FALSE? FIVE QUESTIONS K-12 SCHOOL DISTRICTS SHOULD ASK THEMSELVES AS THEY PREPARE STUDENTS, TEACHERS AND TECHNOLOGIES

More information

Duncan McCaffery. Personal homepage URL: http://info.comp.lancs.ac.uk/computing/staff/person.php?member_id=140

Duncan McCaffery. Personal homepage URL: http://info.comp.lancs.ac.uk/computing/staff/person.php?member_id=140 Name: Institution: PhD thesis submission date: Duncan McCaffery Lancaster University, UK Not yet determined Personal homepage URL: http://info.comp.lancs.ac.uk/computing/staff/person.php?member_id=140

More information

Understanding the Benefits of Unified Communications

Understanding the Benefits of Unified Communications Understanding the Benefits of Unified Communications Overview Increasing operating efficiencies is more important than ever in today s business. Competitive pressures force organizations to improve processes

More information

Small Business Mobility

Small Business Mobility Enabling your team to work anywhere, anytime More than 50 million US workers are considered mobile, spending at least 20% of the time away from their primary workspace 1. Mobile technology is becoming

More information

Professional Services Solutions

Professional Services Solutions Professional Services Solutions Excellent communications are at the forefront of every professional service providing organisation. Mitel offers every practice and agency the opportunity to embrace new

More information

CRS Report for Congress

CRS Report for Congress CRS Report for Congress Received through the CRS Web Order Code RS20993 Updated June 8, 2005 Wireless Technology and Spectrum Demand: Third Generation (3G) and Beyond Summary Linda K. Moore Analyst in

More information

Best Practices for Deploying Wireless LANs

Best Practices for Deploying Wireless LANs Best Practices for Deploying Wireless LANs An overview of special considerations in WLAN implementations As wireless LANs (WLANs) continue to grow in popularity, particularly in enterprise networks, the

More information

NTT s challenge: create new business on the NGN

NTT s challenge: create new business on the NGN NTT s challenge: create new business on the NGN Takashi HANAZAWA Senior Vice President Senior Executive Director, Research and Development Planning Department NIPPON TELEGRAPH AND TELEPHONE CORPORATION

More information

aloe-project.de White Paper ALOE White Paper - Martin Memmel

aloe-project.de White Paper ALOE White Paper - Martin Memmel aloe-project.de White Paper Contact: Dr. Martin Memmel German Research Center for Artificial Intelligence DFKI GmbH Trippstadter Straße 122 67663 Kaiserslautern fon fax mail web +49-631-20575-1210 +49-631-20575-1030

More information

The Key Components of a Cloud-Based Unified Communications Offering

The Key Components of a Cloud-Based Unified Communications Offering The Key Components of a Cloud-Based Unified Communications Offering Organizations must enhance their communications and collaboration capabilities to remain competitive. Get up to speed with this tech

More information

Integration of location based services for Field support in CRM systems

Integration of location based services for Field support in CRM systems Invited Contribution to GeoInformatics. Deadline September 15, 2001. Integration of location based services for Field support in CRM systems By P. Álvarez, J.A. Bañares, P.R. Muro-Medrano and F.J. Zarazaga

More information

What Customers Want from Wi-Fi (Brazil)

What Customers Want from Wi-Fi (Brazil) What Customers Want from Wi-Fi (Brazil) Insights from Cisco IBSG Customer Research Cisco Internet Business Solutions Group August 2012 Internet Business Solutions Group 1 Contents Executive Summary Research

More information

A Cloud-Based Collaborative Virtual Environment

A Cloud-Based Collaborative Virtual Environment A Cloud-Based Collaborative Virtual Environment 1 Problem statement Recent years have witnessed a huge spread of information, with an increased expectation to stay connected at all times. This is also

More information

Avaya Unified Communications Can Reduce Cell Phone Expenses

Avaya Unified Communications Can Reduce Cell Phone Expenses WHITE PAPER Avaya Unified Communications Can Reduce Cell Phone Expenses June 2008 Table of Contents Introduction... 1 Section 1: Reduce Inbound Minutes... 1 Section 2: Reduce Outbound Minutes... 2 Section

More information

MANAGED TELEPHONE AND INTERNET SERVICES

MANAGED TELEPHONE AND INTERNET SERVICES MANAGED TELEPHONE AND INTERNET SERVICES Managed Business Solutions Market Brief Insert service provider logo here 2001 Nortel Networks. All Rights Reserved. CONTENTS Introduction...2 Managed Business Solutions...

More information

Dynamic user interface adaptation for mobile computing devices

Dynamic user interface adaptation for mobile computing devices Università degli Studi di Catania Dipartimento di Ingegneria Informatica e delle Telecomunicazioni Dynamic user interface adaptation for mobile computing devices Mario Bisignano, Giuseppe Di Modica, Orazio

More information

Unified Communication Platform. Product Page

Unified Communication Platform. Product Page Unified Communication Platform Product Page Web conferencing system with web, audio, video and collaboration for online education & enterprise service ITT Consult ltd BENEFITS TANTANAKU Distance learning

More information

The Most Popular CRM Customization Equals Deeper Integration

The Most Popular CRM Customization Equals Deeper Integration 1 of 5 11/28/2012 12:24 PM The original URL of this page is: http://call-center-software.tmcnet.com/topics/call-center-software/articles/302258-most-popularcrm-customization-equals-deeper-integration.htm

More information

The Windows Telephony Application Programming Interface Combining the Power of the Computer With the Functionality of the Telephone.

The Windows Telephony Application Programming Interface Combining the Power of the Computer With the Functionality of the Telephone. The Windows Telephony Application Programming Interface Combining the Power of the Computer With the Functionality of the Telephone Backgrounder The Windows Telephony Application Programming Interface

More information

Small Business Mobility

Small Business Mobility Enabling your team to work anywhere, anytime More than 50 million US workers are considered mobile, spending at least 20% of the time away from their primary workspace 1. Mobile technology is becoming

More information

Six Questions to Answer When Buying a Phone System

Six Questions to Answer When Buying a Phone System 2016 NEW PHONE SYSTEM BUYER S GUIDE Six Questions to Answer When Buying a Phone System In addition to the most comprehensive portfolio of voice communications, data and wireless networking products in

More information

Huawei Enterprise UC&C Product and Solution Guide. -Mobility, Video Integration, and Cloud Collaboration HUAWEI TECHNOLOGIES CO., LTD.

Huawei Enterprise UC&C Product and Solution Guide. -Mobility, Video Integration, and Cloud Collaboration HUAWEI TECHNOLOGIES CO., LTD. Huawei Enterprise UC&C Product and Solution Guide -Mobility, Video Integration, and Cloud Collaboration HUAWEI TECHNOLOGIES CO., LTD. A Better Way UC&C Product Line Huawei enterprise service business group

More information

Priority Action "f": The Provision of Reservation Services for Safe and Secure Parking for Trucks and Commercial Vehicles

Priority Action f: The Provision of Reservation Services for Safe and Secure Parking for Trucks and Commercial Vehicles ITS DIRECTIVE FRAMEWORK SERVICE CONTRACT TREN/G4/FV-2008/475/01 Priority Action "f": The Provision of Reservation Services for Safe and Secure Parking for Trucks and Commercial Vehicles INTERMEDIATE RESULTS

More information

Calculate Your Savings

Calculate Your Savings Calculate Your Savings See how the right phone system can improve your bottom line. Are you missing important calls and lost revenue? Are missing important calls and lost revenue? Could you provide a better

More information

Small Business Mobility

Small Business Mobility Enabling your team to work anywhere, anytime More than 50 million US workers are considered mobile, spending at least 20% of the time away from their primary workspace 1. Mobile technology is becoming

More information

[Asterisk IP Telephony Solutions]

[Asterisk IP Telephony Solutions] 2016 [Asterisk IP Telephony Solutions] Azim U. Hoque President University IT Forum Bangladesh 1/30/2016 Workshop on Asterisk IP Telephony Solutions Over the existing Wi-Fi, LAN/MAN/WAN/ EPN/VPN, 3G and

More information

Middleware- Driven Mobile Applications

Middleware- Driven Mobile Applications Middleware- Driven Mobile Applications A motwin White Paper When Launching New Mobile Services, Middleware Offers the Fastest, Most Flexible Development Path for Sophisticated Apps 1 Executive Summary

More information

Freedom! HiPath MobileConnect Delivering on the Promise of Fixed Mobile Convenience. Communication for the open minded

Freedom! HiPath MobileConnect Delivering on the Promise of Fixed Mobile Convenience. Communication for the open minded Freedom! HiPath MobileConnect Delivering on the Promise of Fixed Mobile Convenience Communication for the open minded www.siemens.com/us/open/mobileconnect Call Me! Remember when communication was that

More information

Is It Time To Refresh Your Wireless Infrastructure?

Is It Time To Refresh Your Wireless Infrastructure? A Forrester Consulting Thought Leadership Paper Commissioned By Zebra Technologies October 2015 Is It Time To Refresh Your Wireless Infrastructure? Table Of Contents Executive Summary... 1 The Age Of The

More information

GenOmega Achieving the Genesis and Omega

GenOmega Achieving the Genesis and Omega GenOmega Achieving the Genesis and Omega Collaborative s GenOmega Digital White Paper Prepared by Dave Guertin GenOmega Partners Date 30 March 2001 Table of Contents Executive Summary...3 What are Collaborative

More information

Small Business Mobility

Small Business Mobility Enabling your team to work anywhere, anytime More than 50 million US workers are considered mobile, spending at least 20% of the time away from their primary workspace 1. Mobile technology is becoming

More information

The Key Components of a Cloud-Based UC Offering

The Key Components of a Cloud-Based UC Offering The Key Components of a Cloud-Based UC Offering Organizations must enhance their communications and collaboration capabilities to remain competitive. Get up to speed with this tech primer and find new

More information

Mobile office opportunities

Mobile office opportunities Mobile office opportunities www.northstream.se A way to tap the underserved business segment and to boost data usage Introduction Stimulating usage of non voice service and thereby increasing ARPU is operators

More information

Support and Help Desk Management ---------------------------------------------------------------------

Support and Help Desk Management --------------------------------------------------------------------- Support and Help Desk Management Learning Objectives 1. Understand the objectives and types of help desk. Understand the organizational, task, and individual analysis. 2. Understand help desk technologies.

More information

and Unified Communication

and Unified Communication Top 10 Advantages of VoIP and Unified Communication Ronaldschlager.com Ronald Schlager 1/12 Integration of Voice and Data in one Network One networks serves all! Application server Telephony server LAN

More information

Introduction. Patterns JÖRG ROTH

Introduction. Patterns JÖRG ROTH 3DWWHUQVRI0RELOH,QWHUDFWLRQ JÖRG ROTH 8QLYHUVLW\RI+DJHQ+DJHQ*HUPDQ\ Joerg.Roth@Fernuni-hagen.de Tel. +49 2331 987 2134 Fax. +49 2331 987 390 $EVWUDFW Designing systems for mobile scenarios covers a wide

More information

Contact Your Authorized Toshiba Dealer for a Demo, Estimate or Network Assessment.

Contact Your Authorized Toshiba Dealer for a Demo, Estimate or Network Assessment. Contact Your Authorized Toshiba Dealer for a Demo, Estimate or Network Assessment. TOSHIBA S AWARD WINNING BUSINESS TELEPHONE SYSTE The Innovative IP Communication Solution There is so much you need from

More information

V O C A L C O M H E R M E S I V R. H e r m e s I V R. I n t e r a c t i v e V o i c e R e s p o n s e

V O C A L C O M H E R M E S I V R. H e r m e s I V R. I n t e r a c t i v e V o i c e R e s p o n s e H e r m e s I V R I n t e r a c t i v e V o i c e R e s p o n s e W h a t i s I V R? IVR stands for Interactive Voice Response and it uses one of the most widely accepted and versatile devices Available

More information

Deploying the ShoreTel IP Telephony Solution with a Meru Networks Wireless LAN

Deploying the ShoreTel IP Telephony Solution with a Meru Networks Wireless LAN Deploying the ShoreTel IP Telephony Solution with a Meru Networks Wireless LAN Copyright 2005, Meru Networks, Inc. This document is an unpublished work protected by the United States copyright laws and

More information

EXECUTIVE SUMMARY. - Where is it? - Is it here? - What is its condition? - What is its status? - Where in my network is it?

EXECUTIVE SUMMARY. - Where is it? - Is it here? - What is its condition? - What is its status? - Where in my network is it? EXECUTIVE SUMMARY Integrating the Cisco Context Aware Mobility solution with unified communication applications such as presence and instant messaging can greatly enhance the level of business productivity

More information

VoIP: The Wireless Revolution

VoIP: The Wireless Revolution WHITEPAPER VoIP: The Wireless Revolution This whitepaper is an extract from: Converged Wireless VoIP Handsets & Equipment Current Markets (2005-6) & Forecasts (2007-12)... information you can do business

More information

A Review of Recent E-learning Trends: Implementation & Cognitive Styles

A Review of Recent E-learning Trends: Implementation & Cognitive Styles International Journal of Information and Computation Technology. ISSN 0974-2239 Volume 4, Number 3 (2014), pp. 215-220 International Research Publications House http://www. irphouse.com /ijict.htm A Review

More information

Understanding The Benefits Of Unified Communications And Hosted VoIP

Understanding The Benefits Of Unified Communications And Hosted VoIP Understanding The Benefits Of Unified Communications And Hosted VoIP oip Having Unified Communications (UC) in place can benefit not only your organisations but also your employees and customers. The Benefits

More information

Succeeding with mobile enterprise services

Succeeding with mobile enterprise services Whitepaper February 2005 Succeeding with mobile enterprise services Stronger operator involvement needed In the early days of mobile telephony, business users were among the first adopters of mobile service.

More information

BlackBerry Mobile Voice System

BlackBerry Mobile Voice System BlackBerry Mobile Voice System BlackBerry Mobile Voice System Mobile Unified Communications BlackBerry Mobile Voice System (BlackBerry MVS) brings desk phone features to BlackBerry smartphones. Work with

More information

Activity sectors of UCOPIA. www.ucopia.com

Activity sectors of UCOPIA. www.ucopia.com Activity sectors of UCOPIA www.ucopia.com European market leader in high-performance access controllers, UCOPIA Communications secures IP networks for mobile users, visitors or employees (BYOD). The UCOPIA

More information

The Cisco Mobility Express Solution

The Cisco Mobility Express Solution The Cisco Mobility Express Solution A business-grade, affordable mobility solution for small and medium-sized businesses with up to 250 employees. Executive Summary This document presents the Cisco Mobility

More information

Meru Education-grade Solutions for Uninterrupted Learning SOLUTION BRIEF HIGHER EDUCATION

Meru Education-grade Solutions for Uninterrupted Learning SOLUTION BRIEF HIGHER EDUCATION Meru Education-grade Solutions for Uninterrupted Learning SOLUTION BRIEF HIGHER EDUCATION WLAN Solutions for Higher Education Many campus networks are being crushed by the bring your own device (BYOD)

More information

Advanced Metering Information Systems

Advanced Metering Information Systems e Executive Brief: Advanced ing Information s Introduction e s mission is to help utilities maximize the value of their advanced metering infrastructure ( AMI ) and fixed network 1 investments. Most utilities

More information

E-Business Technologies for the Future

E-Business Technologies for the Future E-Business Technologies for the Future Michael B. Spring Department of Information Science and Telecommunications University of Pittsburgh spring@imap.pitt.edu http://www.sis.pitt.edu/~spring Overview

More information

Small Business Mobility

Small Business Mobility Enabling your team to work anywhere, anytime More than 50 million US workers are considered mobile, spending at least 20% of the time away from their primary workspace 1. Mobile technology is becoming

More information

Impact Study. Cost-Effectively Provision, Deploy, and Manage Your Hot Spots Pronto! July 2003

Impact Study. Cost-Effectively Provision, Deploy, and Manage Your Hot Spots Pronto! July 2003 Cost-Effectively Provision, Deploy, and Manage Your Hot Spots Pronto! July 2003 Pronto s has designed a carrier-class solution that provides provisioning and deployment, service creation, and management

More information

AA Automated Attendant is a device connected to voice mail systems that answers and may route incoming calls or inquiries.

AA Automated Attendant is a device connected to voice mail systems that answers and may route incoming calls or inquiries. CRM Glossary Guide AA Automated Attendant is a device connected to voice mail systems that answers and may route incoming calls or inquiries. ABANDON RATE Abandon Rate refers to the percentage of phone

More information

Small Business Mobility

Small Business Mobility Enabling your team to work anywhere, anytime More than 50 million US workers are considered mobile, spending at least 20% of the time away from their primary workspace 1. Mobile technology is becoming

More information

SEACW DELIVERABLE D.1.6

SEACW DELIVERABLE D.1.6 SEACW DELIVERABLE D.1.6 Validation Methodology Specifications Project Acronym SEACW Grant Agreement No. 325146 Project Title Deliverable Reference Number Deliverable Title Social Ecosystem for Antiaging,

More information

WD Improves Productivity and Cuts Phone Costs with VoIP Communication

WD Improves Productivity and Cuts Phone Costs with VoIP Communication Microsoft Office System Customer Solution Case Study WD Improves Productivity and Cuts Phone Costs with VoIP Communication Overview Country or Region: United States Industry: High-tech and electronics

More information

BlackBerry Mobile Voice System

BlackBerry Mobile Voice System B l a c k B e r r y M o b i l e Vo i c e S y s t e m BlackBerry Mobile Voice System Mobile Unified Communications Mobile Voice System ( MVS) is designed to unify desk phone features on smartphones and

More information

Unified Communications and Desktop Integration

Unified Communications and Desktop Integration S T R A T E G I C W H I T E P A P E R Unified Communications and Desktop Integration Unified communications (UC) is recognized as one of the top strategic new technology areas in IT operations. The Alcatel-Lucent

More information

Cisco Smart Business Communications System: A New Way for Small Business to Communicate

Cisco Smart Business Communications System: A New Way for Small Business to Communicate Cisco Smart Business Communications System: A New Way for Small Business to Communicate Cisco Smart Business Communications System (SBCS) is a complete system of voice, data, video, and wireless networking

More information

Small Business Mobility

Small Business Mobility Enabling your team to work anywhere, anytime More than 50 million US workers are considered mobile, spending at least 20% of the time away from their primary workspace 1. Mobile technology is becoming

More information

How Business People can Create Mobile Apps without Programmers

How Business People can Create Mobile Apps without Programmers How Business People can Create Mobile Apps without Programmers Today over 90% of Americans own a Smartphone, and close to half own a Tablet. These mobile devices have become the de facto standard devices

More information

Small Business Mobility

Small Business Mobility Enabling your team to work anywhere, anytime More than 50 million US workers are considered mobile, spending at least 20% of the time away from their primary workspace 1. Mobile technology is becoming

More information

Integrating Multi-Modal Messages across Heterogeneous Networks.

Integrating Multi-Modal Messages across Heterogeneous Networks. Integrating Multi-Modal Messages across Heterogeneous Networks. Ramiro Liscano, Roger Impey, Qinxin Yu * and Suhayya Abu-Hakima Institute for Information Technology, National Research Council Canada, Montreal

More information

Solution Review: Siemens Enterprise Communications OpenScape Session Border Controller

Solution Review: Siemens Enterprise Communications OpenScape Session Border Controller Solution Review: Siemens Enterprise Communications OpenScape Session Border Controller Russell Bennett UC Insights www.ucinsights.com russell@ucinsights.com Introduction Those familiar with unified communications

More information

E-LEARNING A NEW PARADIGM FOR EDUCATING AND TRAINING HUMAN RESOURCES

E-LEARNING A NEW PARADIGM FOR EDUCATING AND TRAINING HUMAN RESOURCES E-LEARNING A NEW PARADIGM FOR EDUCATING AND TRAINING HUMAN RESOURCES Prof. Dr. Petruţa BLAGA Petru Maior University of Târgu-Mureş Abstract Training human resources in organizations is a mandatory and

More information

UNIVERGE SV8000 Series. Fulfilling the promise of UNIVERGE 360

UNIVERGE SV8000 Series. Fulfilling the promise of UNIVERGE 360 UNIVERGE SV8000 Series Fulfilling the promise of UNIVERGE 360 It s all about change And preparing for it Our working environment is rapidly changing, with organizations of all types continually looking

More information

Cisco Context-Aware Mobility Solution: Put Your Assets in Motion

Cisco Context-Aware Mobility Solution: Put Your Assets in Motion Cisco Context-Aware Mobility Solution: Put Your Assets in Motion How Contextual Information Can Drastically Change Your Business Mobility and Allow You to Achieve Unprecedented Efficiency What You Will

More information

...the partnership. Purple WiFi is a cloud based WiFi and marketing analytics platform for bricks and mortar operations.

...the partnership. Purple WiFi is a cloud based WiFi and marketing analytics platform for bricks and mortar operations. vendor solution ...the partnership Purple WiFi is a cloud based WiFi and marketing analytics platform for bricks and mortar operations. P1 Hosting over 2.5k venues and 4M users worldwide. Purple WiFi is

More information

Boosting Business Mobility and Responsiveness with the Cisco Unified Wireless Network

Boosting Business Mobility and Responsiveness with the Cisco Unified Wireless Network Solution Overivew Boosting Business Mobility and Responsiveness with the Cisco Unified Wireless Network EXECUTIVE SUMMARY Today s businesses are turning to wireless networking to give employees immediate

More information

Mobile Cloud Computing: Paradigms and Challenges 移 动 云 计 算 : 模 式 与 挑 战

Mobile Cloud Computing: Paradigms and Challenges 移 动 云 计 算 : 模 式 与 挑 战 Mobile Cloud Computing: Paradigms and Challenges 移 动 云 计 算 : 模 式 与 挑 战 Jiannong Cao Internet & Mobile Computing Lab Department of Computing Hong Kong Polytechnic University Email: csjcao@comp.polyu.edu.hk

More information

Overview. Unified Communications

Overview. Unified Communications OpenScape Mobile V7 OpenScape Mobile is the next-generation mobile client of Unify, for the latest mobile phones and tablets. It combines SIP-based VoIP, UC and video features into one single application.

More information