GF3001Aug11. Benefits GuideBook Making the most of your membership

Transcription

1 GF300Aug Benefits GuideBook Making the most of your membership

2 d Contents 2 Membership overview 7 Earning points 8 In the air 2 On the ground 47 Using points 49 Award flights and upgrades 67 Qantas Frequent Flyer Store 69 The Qantas Wine and Food Community 73 Your account 8 Where your points could take you 92 Terms and conditions 28 Contact details 29 Index

3 This easy guide to your membership explains it all, step by step. Read on to find out how you can get the most from your membership and keep the guide handy so you re familiar with the Terms and Conditions of the program. The index at the back of this guide will help you to find the information you need easily. The information is current as at the date of publication (August 20). You ll always find the latest information at qantas.com/frequentflyer 2 don t forget to give us your address 3 Then you will be amongst the first to know about our Welcome aboard! member specials, including Award Flight opportunities and special offers from our program partners. You have a lot to look forward to as a Qantas frequent flyer There are so many ways you can enjoy our program. You can earn Qantas Frequent Flyer points every time you fly on eligible flights * with Qantas, oneworld alliance airlines and our partner airlines. What s more, you don t have to fly to earn. We bring you an incredibly wide range of partners, so you can earn points shopping for groceries, when you dine out, pay your rent and much more. Make the most of your membership. Simply make sure we have your address and register your preferences just go to Your Profile under Your Account at qantas.com/frequentflyer You can also claim missing points, change or request a new PIN, manage your bookings and view and print your Activity Statement all online. *For eligible flights, see Terms and Conditions on pages note, fare type and route restrictions apply to the earning of points on Jetstar and certain oneworld alliance airlines and partner airlines. You ll also enjoy countless ways to use your points for everything from flights, upgrades and hotel vouchers to a great range of merchandise, retail vouchers and amazing experiences from the Qantas Frequent Flyer Store. With more than 400 program partners across Australia, New Zealand and around the world, you can earn points doing the things you do every day, and those you do every now and then. To discover more, visit qantas.com/partners

4 Great ways to earn Your choice of awards earn in the air take an Award flight When you fly on eligible flights and fares with Qantas Qantas & Partner Classic Awards and our partner airlines, you can earn points for every mile Qantas & Partner Classic Awards are available on eligible flown (but please note that fare type and route restrictions flights * with Qantas, oneworld and other partner airlines. apply to the earning of points and Status credits on Availability of Classic Award seats is limited and depends Jetstar Airlines^, certain oneworld alliance airlines and on the flight, date, season and destination. Some flights partner airline flights). What s more, our Minimum Points may not have any Classic Award seats available. For more Guarantee ensures you earn at least,000 points for every 4 information, see page 5. eligible Qantas flight (applies for paid travel on an eligible * 5 flight with a Qantas (QF) flight number on the itinerary Qantas & Jetstar Any Seat Awards except where operated by Jetstar). For more details on our Qantas & Jetstar Any Seat Awards give you the choice Minimum Points Guarantee, see page 0. and flexibility to use your points to book any available seat earn big, without flying on any Qantas or Jetstar flight. In addition, when booking With a great range of partners and a choice of thousands an Any Seat Award you can combine your Qantas or Jetstar of places you can earn points worldwide, it s easy to earn flights with a range of flights on other selected airlines (as points without even flying. offered from time to time by Qantas) for onward travel. This We have more than 500 partners offering products and Award flight option gives you the ultimate flexibility on when services in the following categories: you fly, and is accessible all year round as long as there is a Cards Groceries and Liquor seat available^. More details can be found from page 54. Cars & Hotels Restaurants and Entertainment Shopping Travel and Travel Services Qantas frequent flyer store Telecommunications Finance, Business and Real Estate Use your points at the online Qantas Frequent Flyer Store. You ve got the choice of over 2,000 products including over earn with a participating credit or charge card 00 vouchers for delivery in Australia (and 450 products By using a participating credit or charge card for your everyday spend, you could really boost your points earning, including over 90 vouchers for delivery in new Zealand). and for Qantas Frequent Flyer linked cards your points will be For more information visit qantas.com/store or see page 67. automatically added to your Qantas Frequent Flyer account Points Plus Pay each month. For more details see qantas.com/cards Qantas & Jetstar Any Seat Awards, most other flights that You could even earn twice can be booked with Qantas (excluding Classic Awards) Use a Qantas Frequent Flyer linked or participating credit or and most items in the Qantas Frequent Flyer Store are charge card to make an eligible purchase from any of our also available using the Points Plus Pay option. A specified other partners and you could earn twice once with your minimum level of points needs to be redeemed. See page card and once with the other partner. 53 for more details. *For eligible flights, see Terms and Conditions on pages ^Throughout this Benefits guidebook, Jetstar Airlines includes Jetstar (JQ), Jetstar Asia (3K) and Valuair (VF) airlines, unless otherwise stated. Jetstar refers only to Jetstar (JQ). Points accrue in accordance with the terms and conditions of the applicable reward program. Exclusions and limitations apply. Contact the applicable credit or charge card provider for details. *For eligible flights, see Terms and Conditions on pages ^Qantas & Jetstar Any Seat Awards are available on any flight with a QF or JQ flight number. Available for delivery in Australia and new Zealand only.

5 6 7 earning points earn in the air with Qantas and partner airlines At least,000 points for every eligible Qantas flight guaranteed More points when you fly Premium economy, Business and first More privileges the more you fly ultimate reward of lifetime recognition Advantages of the oneworld alliance earn on the ground doing the things you do every day over 500 program partners across Australia and around the world Read on for more details and to see how you can earn on the ground and in the air.

6 earn in the air You will earn one Qantas Frequent Flyer point per mile (or.609 kilometres) travelled on eligible Economy flights * with Qantas, oneworld alliance airlines and partner airlines. The total number of points you earn depends on how far you travel, your cabin class and your membership level. Qantas domestic partner airlines * ^ 8 Frequent Flyer points may not be earned on some fare types or on some oneworld alliance or partner airline flights. oneworld alliance partners Qantas international partner airlines 9 ^ ^ # *For eligible flights, see Terms and Conditions on pages Some Discount Economy booking classes earn less than point per mile and others do not earn points at all. See the Airline Earning Table on pages for eligible earning classes. ^Cathay Pacific includes affiliate Dragonair (KA). JAL (Japan Airlines) includes affiliates JALways (Jo), JAL Express (JC) and Japan Transocean Air (nu). #LAn includes affiliates LAn Express (LU), LAn Peru (LP), LAn Ecuador (XL) and LAn Argentina (4M). *QantasLink is an umbrella brand that all Qantas domestic regional airlines operate. QantasLink comprises three separate airlines Airlink (operated by national Jet Systems), Eastern Australia Airlines and Sunstate Airlines. ^Jetstar Airlines include Jetstar (JQ), Jetstar Asia (3K) and Valuair (VF) airlines. Dragonair is an affiliate of oneworld member airline Cathay Pacific Airways.

7 earn at least,000 points for every Qantas flight. Guaranteed. To make sure you re well rewarded for every Qantas flight you take, we have a Minimum Points Guarantee. This guarantees you ll earn at least,000 Qantas Frequent Flyer points for every eligible * one-way Qantas Economy flight you take, and at least,250 points for Business and First Cabin bonus When you fly Premium Economy with Qantas you ll receive a 25% Cabin bonus, giving you 25% more points than the base Economy rate. A 50% Cabin bonus applies when you fly Business and 00% when you fly First with participating airlines (see table below). These bonuses are calculated separately on the base (applies for paid travel on an eligible * flight with a Qantas Economy rate for each individual flight you take and are (QF) flight number on the itinerary, except where operated not cumulative. by Jetstar). 0 For details of the points and Cabin bonuses you ll earn our Minimum Points Guarantee will cover you when on various airlines, see pages your points add up to fewer than,000 for an Economy one-way flight, or,250 for a Business or First one-way flight, after you ve added any Status or Cabin bonuses How your points can add up with the Cabin bonus for every mile you travel, you ll receive or any points you ve been given in a promotion. discount Premium Airline A Minimum Points Guarantee also applies on Jetstar economy^ economy^ economy Business # first Airlines *, British Airways * and American Airlines * flights as shown below. Qantas * point point.25 points.50 points 2.00 points Minimum Points Guarantee Jetstar.50 n/a n/a Airlines * point points n/a Airline discount Premium economy^ economy^ economy Business # first British 0.25/ Airways * point^ point points points points Qantas*,000,000,000,250,250 points points points points points Jetstar,000,250 n/a n/a Airlines* points points n/a British Airways* points points points points points American n/a Airlines * point point points points *on eligible flights with that airline s flight number on your ticket. For eligible flights, see Terms and Conditions on pages Limited to Starter Plus, Starter Max and Business Max fares only on Jetstar Airlines. ^For fare booking classes treated as Discount Economy and Economy, see the Airline Earning Table on pages Premium Economy is available on selected Qantas flights only. #Business includes travel on Business Max fares only on Jetstar. American n/a Airlines * points points points points *on eligible flights with that airline s flight number on your ticket. For eligible flights, see Terms and Conditions on pages Limited to Starter Plus, Starter Max and Business Max fares only on Jetstar Airlines. ^For fare booking classes treated as Discount Economy and Economy, see the Airline Earning Table on pages Premium Economy includes travel in World Traveller Plus on British Airways. Premium Economy is available on selected Qantas flights only. #Business includes travel on Business Max fares only on Jetstar.

8 More privileges, the more you fly Higher membership levels lead to greater rewards We believe you should enjoy more rewards the more you fly. So we offer three levels of membership above the on eligible British Airways and American Airlines flights, entry level of Bronze: they are Silver, Gold and Platinum. Silver Frequent Flyers receive a 25% Status bonus, earning Each membership level has particular privileges. The higher 25% more points than the base Economy rate. Gold your membership level, the greater your privileges and the 2 Frequent Flyers get a 50% Status bonus earning 50% 3 more points you can earn when you fly. more than the base Economy rate. Platinum Frequent Flyers status credits receive a 00% Status bonus, earning double the base You move up to the next membership level by earning Economy rate. Status credits for flying on Qantas and selected partner Loyalty bonus airlines. You can only earn Status credits when flying on Currently members earn a Loyalty bonus of 5,000 points eligible * Qantas, oneworld alliance airlines (American for every 450 Status credits earned. Loyalty bonuses will be Airlines, British Airways, Cathay Pacific Airways, Finnair, calculated this way only until 30 november 20. Iberia, JAL (Japan Airlines), LAn, Malév Hungarian Airlines, From December 20, members will earn a Loyalty Royal Jordanian Airlines and S7 Airlines), Air Pacific, Jetstar bonus of 8,000 points for every 500 Status credits earned Airlines (limited to Starter Plus, Starter Max and Business within a single membership year up to a maximum of Max fares only) or QantasLink services (but please note four Loyalty bonuses per membership year. that fare type and route restrictions apply to the earning of Status credits on Jetstar, certain oneworld alliance airlines At December 20, Status credit balances relating to and partner airline flights). the calculation of the Loyalty bonus will be adjusted to recognise only those earned within the member s current Every time you fly on eligible * flights, we will allocate membership year. Status credits earned in previous Status credits to your account. Status credits are totally membership years will not be recognised in the calculation separate from Qantas Frequent Flyer points; they are simply of Loyalty bonus after December 20. a measure of how often and how far you fly on eligible At the end of your membership year, Status credit balances airlines. The table on page 4 shows you how many you relating to the calculation of the new Loyalty Bonus will be earn in the different cabin classes. reset to zero. *For eligible flights, see Terms and Conditions on pages oneworld alliance airlines may change from time to time. status bonus As a Silver, Gold or Platinum Frequent Flyer, you ll earn extra points (your Status bonus) when you fly on eligible Qantas, Jetstar Airlines, British Airways and American Airlines flights^. on eligible Qantas and Jetstar Airlines flights, Silver Frequent Flyers receive a 50% Status bonus, earning 50% more points than the base Economy rate. Gold Frequent Flyers get a 75% Status bonus earning 75% more than the base Economy rate. Platinum Frequent Flyers receive a 00% Status bonus, earning double the base Economy rate. How to reach and keep your higher status The number of Status credits you have is reviewed every time you fly, from the anniversary of when you joined the program. As soon as you ve earned enough to qualify for the next membership level, and provided you have travelled

9 4 a minimum of four eligible # Qantas, QantasLink or Jetstar Airlines flight segments (with a Qantas, QantasLink or Jetstar Airlines flight number on your ticket) during your membership year, you ll move up to the next level, receive your new membership kit and card, and can start enjoying your extra privileges. ^on eligible flights with that airline s flight number on your ticket. For eligible flights, see Terms and Conditions on pages Limited to Starter Plus, Starter Max and Business Max fares only on Jetstar Airlines. #For eligible flights, see Terms and Conditions on page once you achieve Silver, Gold or Platinum status, you will keep that status for at least 2 months. At the end of your membership year, your Status credits will be reset to zero. As long as you continue to earn the required number of Status credits each year (and take at least four eligible flights with a Qantas, QantasLink or Jetstar Airlines flight number on your ticket), you ll stay at that new level. fares booked in G class. For international flights, Qantas Discount Economy includes classes B, E, G, H, K, L, M, n, o, Q, S, and V, and Qantas & Jetstar Any Seat Awards booked in X class. For flights on Jetstar, Discount Economy includes travel on Starter Plus fares only. For domestic flights within Australia, Qantas Economy includes Fully Flexible (classes Y, B) and FlexiSaver (class H, K, M, L and V). For international flights, Qantas Economy is class Y. For travel on oneworld Alliance airlines or Air Pacific, Economy is class Y. For flights on Jetstar, Economy includes travel on Starter Max fares only. For flights on British Airways, Economy includes travel on World Traveller Plus fares. For flights on JAL (Japan Airlines) and LAn Airlines (including flights operated by LAn Argentina and LAn Peru) Economy includes travel on Premium Economy fares. If you fly on a Flight Upgrade Award you will receive Status credits for the fare class originally purchased. #For flights on Jetstar, Business includes travel on Business Max fares only. Premium Economy is available on selected Qantas flights only. The table below shows you how many Status credits you need to qualify for and retain each membership level. status credit thresholds for Qantas frequent flyer membership 5 silver Gold Platinum Qualify Retain Qualify Retain Qualify Retain ,400,200 You can track your Status credits online in Your Activity Statement at qantas.com/frequentflyer status credits earned per one-way eligible flight* Zone one-way discount economy / Business # first Miles economy^ Premium economy Lifetime recognition Imagine enjoying Silver or Gold privileges for the rest of your life. This is the ultimate reward for Frequent Flyers who give the greatest support to Qantas over a number of years. We keep a record of all the Status credits you accumulate since you joined the program *. As soon as you have enough Status credits, lifetime^ Silver or Gold recognition will be yours, regardless of how often you continue to fly , ,20 2, ,40 3, ,60 4, ,80 5, ,80 7, status credits required for lifetime recognition 8 7,00 8, Silver 7, ,40 9, Gold 4, ,60 5, *A flight is a trip with a single flight number. If you have to change aircraft but the flight number doesn t change, it is considered the same flight. If the flight number changes during your journey, even if you continue on the same aircraft, this is considered to be two flights. ^For domestic flights within Australia, Qantas Discount Economy includes Red e-deal (classes E, n, o, Q, S) fares, Qantas & Jetstar Any Seat Awards booked in X class, and *Status credits will be added to any Tier credits accumulated from their introduction in September 998 until they were replaced by Status credits in September 200. ^The program Awards and Benefits (including the benefits of Silver or Gold status) may change from time to time.

10 SILVER MEMBER MEMBER SINCE VALID END GOLD MEMBER MEMBER SINCE VALID END PLATINUM MEMBER MEMBER SINCE VALID END Your privileges when you fly Qantas MR W H FYSH AUG 2004 AUG 202 MR W H FYSH AUG 2004 AUG 202 MR W H FYSH AUG 2004 AUG Privilege silver Gold Platinum status bonus points (Qantas and Jetstar) * 50% points bonus 75% points bonus 00% points bonus status bonus points (British Airways and American Airlines ) * 25% points bonus 50% points bonus 00% points bonus Qantas Club entitlements^ domestic Priority Check-in international Priority Check-in one complimentary invitation no Yes, Qantas Club/ Premium Economy counters Complimentary membership Yes, Business counters Yes, Qantas Club/ Business counters Complimentary membership Yes, Business counters Yes, Qantas Club/ Business/First counters Priority waitlist/airport standby + Yes Yes Yes extra checked baggage allowance # Yes Yes Yes Priority Baggage ~ no Yes Yes Chip-enabled Qantas card Yes Yes Yes Complimentary Q Bag tags Yes Yes Yes Priority security no Yes, Domestic only Yes, Domestic and International, where available Priority telephone service Yes Yes Yes Preferred seating ± Yes Yes Yes Complimentary Advance seat selection Yes Yes Yes on departure upgrades for domestic flights Ω no Yes Yes Priority economy seat Purchase ** no no Yes Priority Boarding no Yes, International Yes, Domestic and International Preferential access to Qantas Classic Award seats^^ Yes Yes Yes A choice of even more rewards at 2400 status credits ++ no no Yes 7 Privileges are subject to change and unless otherwise stated, these privileges are not available on flights that are operated by another carrier including Jetstar, even if you have a QF flight number on your ticket. *Status bonus is calculated on the base Economy points earn rate. Earned on eligible flights with a Qantas (QF), Jetstar (JQ, 3K or VF Starter Plus, Starter Max and Business Max fares only), British Airways (BA) or American Airlines (AA) flight number on the ticket. ^Subject to terms and conditions of The Qantas Club. +Subject to fare conditions and available only on flights with a oneworld alliance airline flight number operated by a oneworld alliance airline, including Qantas. #Available only on Qantas operated jet flights where you have a Qantas flight number on your ticket (excluding Jetstar operated services). Extra checked baggage allowance varies by route and travel class and piece size and weight restrictions apply. ~Available only on Qantas operated jet flights where you have a Qantas flight number on your ticket. Priority Security available weekdays during peak periods at Brisbane, Melbourne Perth and Sydney (Terminal 3 only) domestic airports. Platinum members can access Priority Security lanes in selected ports where available. Priority telephone service refers to telephone sales, Frequent Flyer Service Centre and customer care. ±Preferences accommodated where possible at time of booking for Premium Economy, Business and First and at time of check-in for Economy from remaining available seats on Qantas operated flights with a oneworld alliance airline flight number operated by a oneworld alliance airline, including Qantas. Advance Seat Selection (with preferential seating) is at all times subject to availability of requested seats. Complimentary Advance Seat Selection is available on domestic and international Qantas operated flights with a Qantas flight number (QF-99 for international and QF for domestic, excluding QantasLink) immediately after completing your booking up until 3 hours before your scheduled departure. Seat requests cannot be guaranteed due to operational, safety and security requirements. Ωon Departure Upgrades may be requested from Qantas operated lounges for selected Qantas domestic flights. Flight upgrades are only available on Qantas operated flights with a Qantas flight number on the ticket, subject to capacity controls and availability is limited. Flight upgrades are not available on Qantas & Partner Classic Awards or international discounted fares booked in E, n, o, P, Q or X class which includes some Red edeals, and only on selected fare types. Some flights may have no upgrades available. See qantas.com/upgrade for details. **With paid full economy tickets for up to two people, including the Platinum member, on any Qantas operated flight with a Qantas flight number (excluding non-jet QantasLink services) and only when booking before midday on the day before travel. Facility may be restricted due to operational constraints. Pre-purchase and other conditions apply. For full details see terms and conditions. ^^Preferential access will be provided, when available, to selected Qantas Classic Award seats for Silver, Gold and Platinum members. on selected flights, preferential access provided to Gold and Platinum members may be above the access available to Silver and Bronze members. Qantas & Partner Classic Award seat availability is limited and some flights may not have any Classic Award seats. When seats are available, preferential access is provided at qantas.com and from Qantas Telephone Sales and Qantas offices, excluding some international locations. (Award Assistance Fee applies to assisted bookings). ++Available for members who haven t already nominated a family member or friend for complimentary Gold membership. Selection currently includes a choice of one of Complimentary Gold membership for a family member or friend, 50,000 Qantas Frequent Flyer points or 3 complimentary invitations for Qantas Valet Parking or Qantas Chauffeured Transfers.

11 Watch your points take off Here are some examples to show you how Cabin bonuses, Status bonuses and the Minimum Points Guarantee can help your points add up. More rewards in oneworld As a Qantas Frequent Flyer, you also benefit from our Cabin + status bonus: Melbourne to singapore flying Qantas 3,749 miles one way economy silver member 3,749 miles x +50% status bonus* one-way Return membership in the oneworld alliance. This makes it easier and even more rewarding for you to travel the globe. Qantas works with American Airlines, British Airways, Cathay Pacific Airways, Finnair, Iberia, JAL (Japan Airlines), 8 3,749 points +,875 5,624 pts,248 pts Business Gold member 3,749 miles x.5 +75% status bonus* one-way Return 5,624 points +2,82 8,436 pts 6,872 pts LAn, Malév Hungarian Airlines, Royal Jordanian Airlines and S7 Airlines to offer seamless travel to over 900 destinations worldwide. You can earn and redeem Qantas Frequent Flyer points on eligible * oneworld flights and you can also earn Status credits (but please note that fare 9 first Platinum member type and route restrictions apply to the earning of Status 3,749 miles x % status bonus* one-way Return 7,498 points +3,749,247 pts 22,494 pts credits on Jetstar, certain oneworld alliance airlines and partner airline flights). Visit qantas.com/partnerairlines for up to date information. Minimum Points Guarantee: sydney to Melbourne flying Qantas 439 miles one way discount economy Bronze member As a Silver, Gold or Platinum Frequent Flyer, you ll be recognised at the equivalent oneworld membership levels shown on the next page. So when you fly oneworld, you ll enjoy privileges like preferred seating, priority 439 x no status bonus total Minimum Points points Guarantee waitlisting and priority check-in at Business counters and for Gold and Platinum, access to over 500 lounges globally, 439 points 439 pts,000 pts depending on your membership level, regardless of the economy silver member class you re flying. 439 x + 50% total Minimum Points status bonus* points Guarantee 439 points pts,000 pts Qantas Airways, American Airlines, British Airways, Cathay Pacific Airways, Finnair, Iberia, JAL (Japan Airlines), LAn, Malév Hungarian Airlines, Royal Jordanian Airlines and S7 Airlines are trademarks of their respective companies. *oneworld alliance airlines may change from time to time. See Terms and Conditions on pages for details. Business Gold member 439 x % total Minimum Points status bonus* points Guarantee 659 points pts,250 pts *Status bonuses are earned on the base rate.

12 Your oneworld membership status is shown by a Ruby, Sapphire or Emerald Gemstone on your Frequent Flyer card. earn on the ground oneworld is expanding, find out about new carriers due to join the oneworld alliance at qantas.com/airlinepartners To find out more about the oneworld alliance, visit oneworld.com All these ways to earn points Earning points without even flying is simple with over 500 program partners and a choice of thousands of places you can earn points worldwide. You can earn points when you shop, dine out, pay your optus phone bill, rent or buy a car, stay at a hotel or use any one of a wide range of selected services offered by our Travel, Shopping, Entertainment, Finance, Business and Real Estate partners. 20 Privileges * when travelling on oneworld alliance airlines Qantas frequent flyer status silver Gold Platinum What s more, if you use a participating credit or charge card to make an eligible purchase from any one of our partners, (including all the major banks) you could earn twice once with the card and once with the other partner. Choose your card at qantas.com/cards 2 oneworld privilege Ruby sapphire emerald Access to Business/ oneworld alliance Business First airline lounges * lounges lounges Priority check-in Yes^ Yes Yes Priority waitlist/ Yes Yes Yes Airport standby Preferred boarding Yes^ Yes over the following pages, you will see how you can earn points for doing the sorts of things you do every day, or for those you do every now and then. Plus, we regularly add new partners to give you more ways to earn more points. Preferred seating Yes Yes Yes (except on British Airways) And don t forget, you can find current special offers from our program partners at qantas.com/memberspecials some key points to note: Points from program partners may take up to eight weeks to be credited to your Qantas Frequent Flyer account. You must quote your membership number to earn points with our partners (and in some cases you must present your Qantas Frequent Flyer card or the partner s loyalty program card (which has been linked to your Frequent Flyer card) to earn points). Some partners also restrict earning of points to particular stores, localities or products. It is a good idea to retain your receipt for proof of purchase for Frequent Flyer point enquiries. The Terms and Conditions of the program apply to points earned. In addition, each partner applies various terms and conditions to earning points with that partner which may change. A brief outline of current points earn offers is set out overleaf but further detail is available from the relevant partner and at qantas.com/partners Please check with the relevant partner to ensure you understand the terms applicable to earning points before you make your purchase. *All oneworld benefits are only available to passengers on scheduled flights that are both operated and marketed by a oneworld member airline. Marketed means that there must be a oneworld member airline flight number on the ticket. ^Qantas international flights only. Subject to fare conditions. Please quote your membership number To make sure you earn your points, remember to quote your membership number when you book with Qantas, oneworld alliance or partner airlines.

13 our partners at a glance Cards Groceries, Liquor and shopping travel and travel services Cars finance, Business and Real estate Restaurants and entertainment Restaurants Bars & Cafes telecommunications Hotels Refer to pages 32 to 33 for a list of hotel partners. Read on for more details and to see how you can earn on the ground. Visit qantas.com/partners

14 Cards HSBC Platinum Qantas T Grow your points balance with a Qantas frequent flyer linked credit or charge card The points you earn on your everyday spend with the following credit or charge cards are automatically added NAB Qantas Cards T to your Qantas Frequent Flyer account each month. And, Qantas American when you use these cards to make an eligible purchase Express Cards T from any of our other partners, you could earn twice once with the card and once with the other partner. Suncorp Bank Qantas Frequent Flyer * 24 With these cards you can reach your desired rewards faster T by growing your points balance in the one loyalty account. St George Amplify For more information, visit qantas.com/cards with Amplify Qantas * T Australia ANZ Frequent Flyer account T Bankwest More Rewards Qantas T new Zealand Bank of Melbourne Amplify with Amplify Qantas * T Woolworths Everyday Rewards Qantas Credit Card T Bank SA Amplify with Amplify Qantas * T Qantas ANZ Visa T Card Services Qantas Rewards * T Citibank Qantas Rewards * T Business Cards Australia BusinessChoice Rewards (Westpac) T Commonwealth Bank Qantas Frequent Flyer Direct * T NAB Qantas Business Card T Qantas American Express Business Card T Earth (Westpac) T Frequent Flyer Diners Club T *With these cards, you need to opt-in to the Qantas Direct Earn program option available through the card partner. Fees and terms and conditions may apply. Refer to the Card Partners for details. other participating credit or charge card reward programs There are also some credit or charge cards that are linked to selected card reward programs where you can arrange

15 to transfer your card points to your Qantas Frequent Flyer account. Contact your card provider to check if it offers this service and for more information. The participating credit or charge card products and reward programs referred to on these pages are not Qantas products and are not offered or issued by Qantas but by the relevant Card Partners. In each case the Card Partner is the credit provider and credit licensee (or registered person) under national Consumer Credit laws. The card features information above is based solely on information supplied to Qantas by the Card Partner and is current as at August 20. Qantas has made no enquiries as to its accuracy and is not responsible for errors or omissions. The features may change. other fees and charges, conditions, lending and eligibility criteria (including age restrictions) may apply. Points are offered by the Card Partner and accrue in accordance with the Card Partner s reward terms and conditions. Exclusions, fees and conditions apply. For details, refer to the relevant Card Partners. You must be a member of the Qantas Frequent Flyer program to earn points. Membership of the Qantas Frequent Flyer program is subject to the Terms and Conditions of the Cars You can earn points * and enjoy great rental rates with our car rental partners in Australia, new Zealand and overseas 26 Qantas Frequent Flyer program. (see below for details). Plus, for your own car needs, you could earn points when buying a car, getting new tyres or servicing your existing car (for details of these and other car-related offers see qantas.com/cars). You could also earn points when you fill up at Caltex Woolworths co-branded fuel outlets by swapping fuel savings for points. 27 telecommunications earn points with optus With optus, Qantas Frequent Flyers can earn points * on most personal and small to medium business services, including mobile, fixed line phone, broadband, mobile broadband and bundles. Earn two points per dollar spent on most optus personal services and until 3 December 20, two points per dollar on most optus small to medium business services too. From January 202, one point per dollar spent will be earned on most optus small to medium business services. * Car rental partners You ll enjoy great rental rates and earn points^ with these partners. To view and book the latest offers from Avis and Budget visit qantas.com/cars Please check terms and conditions before you book. Australia: overseas: 3 points per A$ spent on time and kilometre charges. 700 points per rental. Avis offers you low rates and special promotions at over 4,700 locations in 48 countries worldwide. That means that just by paying your optus bill for an eligible service you could be earning points for chatting on the phone, browsing the web, or poking around on Facebook. t Australia i avis.com.au For all the details, including how to register with optus Rewards to get you on your way to earning points, visit qantas.com/optus Budget offers you the best rate of the day, with an additional Qantas Frequent Flyer discount. Available at 3,200 locations in over 20 countries. t i budget.com.au *You must be a Qantas Frequent Flyer member and an optus Rewards member and have linked your memberships to earn points. Points are only earned on payments made for eligible optus services through a validated optus account which has been added to your optus Rewards membership. Earn 2 points per dollar spent on eligible optus personal services and, until 3 December 20, on eligible optus small and medium business services. From January 202 earn point for every dollar spent on eligible optus small and medium business services. Visit qantas.com/optus for all the details. *Points for car rentals are earned in accordance with the rates and terms and conditions determined by the relevant car rental partner and are subject to change. Members should check the applicable rates, terms and conditions with the relevant car rental partner before renting. ^Within Australia, points are earned on time and kilometre charges, excluding GST, insurance and miscellaneous charges. overseas points are earned per rental overseas. Members must provide their Qantas Frequent Flyer membership number to the relevant car rental partner when booking directly or through a travel agent or register their Qantas Frequent Flyer number online when booking at qantas.com/cars

16 Points are not earned on: Avis Government or industry rates and rentals that are part of a package. Budget Major contracted corporate accounts, industry rates and rentals that are part of a package. Contact your chosen car rental partner before making your booking to ensure points apply, and see Terms and Conditions on page for an outline of exclusions. point per A$2 spent. Earn points on servicing, parts and purchasing of your vehicle or motorbike with Australia s largest prestige automotive group. Simply show your card when you visit any of the Trivett Group s dealerships in Sydney or Melbourne. t 300 TRIVETT i trivett.com.au 28 other car partners 3 points per A$ spent. Whether it s for business or pleasure, anyone flying on a Qantas, QantasLink or Jetstar service can use Qantas Valet Parking. Available at Adelaide, Brisbane Domestic, Melbourne, Perth Domestic and Sydney International Terminal and Domestic Terminals 2 and 3. There is no need to pre-book when using Qantas Valet. Just drive up, register your details, and you re on your way. In Melbourne and Sydney you can even check-in for your flight at one of our dedicated Valet Lounges. t Australia 3 3 i qantas.com/valet offer excludes government, fleet or wholesale purchases. Points will only be earned upon payment in full for the amount of the eligible purchase and provided payment is made within approved credit terms. 29 Qantas Valet Parking at Adelaide, Brisbane Domestic, Melbourne and Sydney Domestic Terminal 3 is operated by Equity Valet Parking Pty Limited ABn Qantas Valet Parking Perth Domestic is operated by Perth Valet Parking ABn Qantas Valet Parking at Sydney International Terminal and Sydney Domestic Terminal 2 is operated by Secure Central Parking Pty Limited ABn Customer s travel itinerary must include at least one sector on Qantas, QantasLink or Jetstar to access Qantas Valet Parking except Chairmans Lounge and Platinum Frequent Flyer members who may access Qantas Valet Parking at any time. Qantas Chauffeured transfers (Qantas drive) 3 points per A$ spent. Qantas Drive is a premium chauffeured transfer service that is your reliable alternative to taking taxis whenever you are travelling on a Qantas flight to or from any major Australian airport. A chauffeur will pick you up from your door and can be waiting for you when you land. t Australia * t Elsewhere * Caltex Woolworths co-branded fuel outlets 2 points per litre with a 4c fuel voucher. Boost your points balance at participating Caltex Woolworths co-branded fuel outlets. You must be a registered Everyday Rewards member and a Qantas Frequent Flyer member, have linked your memberships, updated your preferences at everydayrewards.com.au and have a fuel saving voucher loaded on your Woolworths Everyday Rewards card to earn Qantas Frequent Flyer points instead of fuel savings when you purchase fuel and redeem a fuel saving voucher at participating Caltex Woolworths co-branded fuel outlets. Excludes Extra 4 cent fuel offer and other fuel saving offers available from making in-store purchases at Caltex Woolworths co-branded fuel outlets. To find out more about this offer and how to earn a fuel saving voucher at Woolworths, visit everydayrewards.com.au To earn Qantas Frequent Flyer points you must provide your Frequent Flyer number and flight details when you book. Qantas Chauffeured Transfers are operated by Equity Transport Limited ABn Prices vary depending on vehicle chosen. Prices include GST, tolls, airport parking (where applicable) and a 5 minute wait time at the airport but exclude mobile telephone usage, baby seats and capsules. * open 24 hours, 7 days a week. point per A$ spent. Australia s leading tyre retailer, Beaurepaires specialises in tyres, wheels, batteries and wheel alignment servicing. t Australia i beaurepaires.com.au Cash and credit card sales only. Excludes all government, fleet and account customers.

17 Hotels You can enjoy great deals and boost your points balance when you stay with any of our thousands of hotel partners found in over 300 locations worldwide. For a complete list of hotel partners, including a full list of boutique properties where you can earn points, visit qantas.com/partners some key points to note about all Hotel partner offers: Some wholesale, industry and package rates and other specified Important information: not all Frequent Flyer partner hotels can be booked at qantas.com/hotels Points may only be earned by the member in whose name the booking is made. Some hotels may provide other Qantas Frequent Flyer points earn offers (the hotel may or may not offer points in addition to the points earned by booking on qantas.com), but some hotels may not allow you to earn points with that hotel in conjunction with this or any other offer. Booking directly or via a travel agent rates do not attract points. 30 To earn points: Points may only be awarded for a maximum of seven nights 3 per stay. stay on an eligible rate not all partner hotels can be booked at qantas.com/hotels present your Qantas Frequent Flyer card at check-in. Points for hotel stays are subject to change (visit You can earn: * qantas.com/frequentflyer for up-to-date offers). three points per A$ charged to your room at most Australian Consecutive nights at the same hotel will be considered as one hotel partners. stay, regardless of the number of check-ins.,000 points per stay at selected domestic and international Points cannot be split between two or more members occupying hotel partners. the same room. 600 points per stay at selected international hotel partners. Maximum of one room per member applies unless otherwise To book, contact your preferred hotel or travel agent directly. specified by the hotel. Important information: Members should check the applicable rates, terms and conditions with the relevant hotel before purchasing. Points for hotel stays are earned in accordance with the rates and terms and conditions determined by the hotel and are Please refer to Earning points at hotels at subject to change. qantas.com/frequentflyer (and Terms and Conditions on page 04) for further details including points calculations, not all rooms or rates are eligible to earn Qantas Frequent exclusions and restrictions. Flyer points. Bookings made as part of a wholesale package or through a third party booking service may not earn points. You can book with our hotel partners directly or with You should check the applicable rates and terms and conditions with the relevant hotel before booking. some of our partners at qantas.com/hotels Different For full terms and conditions see earning points at hotels at offers and conditions apply to each booking channel. qantas.com/frequentflyer Booking at qantas.com/hotels *Points are not earned on cancelled bookings unless no refund is given. Points are earned on no show bookings provided the member has paid for the booking in full Search for a hotel by destination at qantas.com/hotels and the booking has not been cancelled or refunded. Points can take up to eight For selected Frequent Flyer hotel partners you must search weeks after your stay to be credited to your Qantas Frequent Flyer account. ^Credit Card Service Fees apply if paying by credit card. by that partner s name. For example, some wholesale, industry and package rates, and other specified rates do not attract points. To earn points, enter your Qantas Frequent Flyer number when you book online. You can earn: * three points per A$ spent on the room rate only at selected Australian partner hotels booked on qantas.com,000 points per stay at selected international hotels booked at qantas.com/hotels no booking fees^.

18 Partner hotels outside Australia * For details of points offered by each hotel partner visit qantas.com/frequentflyer Partner hotels within Australia * For details of points earned by each hotel partner visit qantas.com/frequentflyer ^ # ^ *Key terms on page 30-3 apply. not all partner hotels can be booked at qantas.com/hotels ^Bayview valid at new Zealand properties only. Includes Best Western hotels in new Zealand only. #Participating hotels include Comfort Inn, Comfort Suites, Quality Inn, Sleep Inn, Clarion, Cambria Suites, Mainstay Suites, Suburban Extended Stay, Econo Lodge or Rodeway Inn properties in the United States, Canada, Ireland, Mexico, the Caribbean, new Zealand, Papua new Guinea, Singapore, American Samoa, Fiji and new Caledonia through all booking channels. Marriott Excludes Marriott Conference Centres, Fairfield Inn by Marriott, Residence Inn by Marriott, TownePlace Suites by Marriott, Marriott Vacation Club International, Springhill Suites by Marriott, Executive Stay Residences by Marriott and Courtyard by Marriott. novotel and Mercure Asia-Pacific properties only, excluding French Polynesia. *Key terms on page 30-3 apply. not all partner hotels can be booked at qantas.com/hotels ^Marriott Excludes Marriott Conference Centres, Fairfield Inn by Marriott, Residence Inn by Marriott, TownePlace Suites by Marriott, Marriott Vacation Club International, Springhill Suites by Marriott and Executive Stay Residences by Marriott.

19 Groceries and Liquor Give your points balance a boost and earn points when shopping for groceries and liquor. point per A$ spent. Cellarmasters is passionate about wine and deliver straight to your door. For over 25 years they have provided Australia with top brands through to small parcel boutique wines, all at great prices. t i cellarmasters.com.au 34 point per A$ over A$30 spent in one transaction. Earn points when you shop for everyday items at Woolworths and Safeway Supermarkets and Liquor in Australia (excluding Tasmania)^. i qantas.com/woolworths Members must be 8 years and over and have an Australian delivery address. Qantas Frequent Flyer points awarded for cases returned will be deducted from your Qantas Frequent Flyer account. shopping 35 ^You must be an Everyday Rewards member and a Qantas Frequent Flyer member and link your memberships to earn points. Details of how to link your cards can be found at everydayrewards.com.au Everyday Rewards membership is subject to the Everyday Rewards Terms and Conditions. You must present your linked Everyday Rewards card at the time of your purchase to earn points. offer excludes Woolworths supermarkets and Liquor in Tasmania and selected purchases including smoking/ tobacco products, gift cards and other specified services. Members must be over 8 years of age to purchase liquor. other terms and conditions apply and can be found at qantas.com/woolworths point per A$ over A$30 spent in one transaction. Earn points on a range of great value everyday items at BIG W stores in Australia including books, clothing, homeware and entertainment *. i qantas.com/bigw point per A$ over A$30 spent in one transaction. Earn points and experience top brands, great prices and friendly service at BWS Beer Wine Spirits stores in Australia (excluding Tasmania)^. I qantas.com/liquor *BIG W is part of the Woolworths Group. You must be a Woolworths Everyday Rewards member and Qantas Frequent Flyer member and have linked your memberships to earn points. Details of how to link your cards can be found at everydayrewards.com.au Everyday Rewards membership is subject to the Everyday Rewards Terms and Conditions. You must present your linked Everyday Rewards card at time of purchase to earn points. offer excludes selected purchases including smoking/tobacco products, gift cards, BIG W optical, DVD Kiosk purchases, selected services and selected online purchases including BIG W Photo, BIG W Entertainment and BIG W Movie Rental. other terms and conditions apply and can be found at qantas.com/bigw ^BWS is part of the Woolworths Group. You must be a Woolworths Everyday Rewards member and a Qantas Frequent Flyer member and link your memberships to earn points. Details of how to link your cards can be found at everydayrewards.com.au Everyday Rewards membership is subject to the Everyday Rewards Terms and Conditions. You must present your linked Everyday Rewards card at the time of your purchase to earn points. offer excludes BWS stores in Tasmania and selected purchases including smoking/tobacco products, gift cards and other specified services. Members must be over 8 years of age to purchase liquor. other terms and conditions apply and can be found at qantas.com/woolworths Please quote your membership number To make sure you earn your points, remember to quote your membership number when you book, purchase or use products and services from our program partners, or in participating Woolworths Group stores you must present your linked Everyday Rewards card to earn points. point per A$ over A$50 spent in one transaction. Earn points on a wide variety of electronic goods and gadgets at participating Dick Smith and Tandy stores in Australia^. I qantas.com/dicksmith ^Dick Smith is part of the Woolworths Group. You must be a Woolworths Everyday Rewards member and a Qantas Frequent Flyer member and have linked your memberships to earn points. Details of how to link your cards can be found at everydayrewards.com.au Everyday Rewards membership is subject to the Everyday Rewards Terms and Conditions. You must present your linked Everyday Rewards card at the time of your purchase to earn points. offer excludes Dick Smith and Tandy franchisees and re-sellers and selected purchases including gift cards, freight charges and other specified services. other terms and conditions apply and can be found at qantas.com/woolworths

20 5 points per A$ spent. Beautiful seasonal and special occasion fresh floral arrangements delivered direct to your door. t Australia i qantasfrequentflowers.com.au Qantas Frequent Flowers is operated by the Lynch Group Australia Pty Limited ABn Delivery to major metropolitan areas within Australia only. To check if delivery is available in your area, visit Qantas Frequent Flowers online at qantasfrequentflowers.com.au 36 Restaurants and entertainment 37 Use your Frequent Flyer membership to enjoy great deals on a range of services beyond travel and earn points. Restaurants in Australia Restaurants Bars & Cafes 3 points per A$ spent *. Earn when you dine out at a range of over 300 restaurants, bars and cafes in Australia. Simply swipe your Qantas Frequent Flyer card when you pay your bill. There s a great range to choose from, from fine dining through to local cafés. 2 points per A$ spent. Book your tickets and packages for a great range of operas, ballets, musicals, concerts, theatre and sporting events throughout Australia and new Zealand. Pre-sale opportunities are often available enabling Qantas Box office members the opportunity to secure tickets before the public release. Waitlist now for upcoming and yet to be announced events. t Australia i qantasboxoffice.com.au Qantas Box office is operated by Showbiz International Pty Limited ABn See which places^ are on the menu at qantas.com/restaurants *You must swipe your Qantas Frequent Flyer card when you pay your bill in order to earn points. Points are earned on meals and beverages purchased from the restaurant only, and exclude home deliveries. Points are not earned on tips and gratuities. Points from restaurants may take up to eight weeks to be credited to your Qantas Frequent Flyer account. Points cannot be split between members. ^Restaurant list correct at the time of upload to qantas.com Some restaurants may have closed after the time of upload or no longer offer points. Remember to swipe your Qantas frequent flyer card at partner restaurants To make sure you earn your points when you dine at our restaurant partners in Australia, remember to swipe your card when you pay your bill. 00 points for annual subscriptions under A$ points for annual subscriptions of A$80 and over. Enjoy your favourite magazine all year round for less than you d pay in the shops, and get home delivery at no extra charge. t Australia 36 6 Quote P80QFF to take advantage of this offer. i qantas.ffp.magshop.com.au Allow four to eight weeks for delivery of your first issue. Available to Australian residents only.