Avaya Understands Law Firms

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2 Avaya Understands Law Firms All in one communications solutions from Avaya, the IP Office Big business communications at small business prices Avaya IP Office brings law firms leading edge communication in an affordable, reliable easy to use solution. 2

3 What Avaya IP Office Can Do For Your Law Firm? Simplify the task of keeping lawyers in touch Deliver the personalized service that builds client loyalty Make it easier to track billable hours Simplify call handling make your firm easy to do business with Lower your overhead better use of contract workers Lower costs, simplify system management 3

4 Problem 1: Keeping accurate records of phone based work Would You? Would you like an easier way to track billable hours on phone calls? Do you receive inquiries from clients who would dispute call charges and time spent with them on the phone? Would you like to automatically create accurate call billing records, for individuals and firm wide?

5 The Solution: Avaya IP Office 500, Built In Call Reporting Allocating Costs, Tracking Attorney Time Avaya IP Office has built in Call Reporting and Call Billing Applications that automatically gather the call information and provide you with regular reports. > Automates the logging of incoming and outgoing calls > Simplifies allocation to specific cases > Tracks attorney time on phone > Accurate logging of teleworkers, home workers and mobile extensions. Benefits: Minimize manual entry Automatically create accurate records Increase cost recovery Analyze/manage calling costs across the entire firm 5

6 Problem 2: Engage Independent Contractors, or Work from Home Would You? Would you like a way to support staff/contractors working from home but make it appear as if they are actually in your office? and get all the call handling capabilities they would have at the office? Would you like to utilize the services of paraprofessionals only when needed rather than on a constant basis? Would you like the ability to take advantage of qualified people who are outside your geographic area? * many law firms rely today on independent contractors for specific services or specific law area consulting and also have formal work to work policies.

7 The Solution: Avaya IP Office 500, Teleworker Solution Easily Connect Home Offices, Teleworkers and Partners Because it is an IP based system, the Avaya solution makes it easy to set up a home office with an IP phone or a softphone on a PC that delivers all of the call handling capabilities of someone working in the office. The built in Teleworker Feature allows: Set up a home office with an IP Phone or a software phone on a PC that delivers all of the call handling capabilities of someone working in the office. Seamless call control no one even knows there are not in the office. Full call handling, messaging, one touch transfers, etc. Benefits: Employees/contract workers (i.e. paralegals) can work anywhere, anytime. Simplifies work at home arrangements, and also makes it easy to take advantage of qualified people for short period of times. 7

8 Problem 3: One Number reach ability Do They? Do Clients, attorneys and other personnel get confused over which number to use to reach you sometime? Do clients or colleague say that it is hard to reach your people when they are in court? While in court or at a client location, do you find yourself needing data that resides in your office? Do you find yourself away from the office (perhaps outside a court room, client s office or deposition room) and wish you could retrieve your office voice mail by just phoning your office number and listening to it on your cell phone?

9 The Solution: Avaya IP Office 500, Reach Me Anywhere 9 Reach Me Anywhere, Keep Attorneys/Staff IN TOUCH, CLIENTS only need to remember one number. With Avaya IP Office built in Find Me Follow Me application, now everyone can give out just one number your firm s main number and IP Office automatically routes any incoming call to their mobile, desk phone, even (if appropriate) their home phone. Now everyone can get voice messages in ; hear as voice messages (text to speech). Benefits: Attorneys/staff never out of touch always available to clients No guess work about which number to use Track billable hours even when client reach you out of office. More control no need to give out personal numbers A more professional image for your firm. Because all phone contact goes through your main office number it enhances the image of your firm and provides more control of the image you convey to clients.

10 Problem 4: Conferencing Call Services are expensive, and not confidential Would You? Would you like the ability to set up a conference call with any number of people without having to use an outside teleconferencing service? Would the ability to easily share documents and web pages help you? Do you feel that you are spending too much today on outside teleconferencing services? Would it help to be in control of your conference, be able commit to your customers the confidentially of discussions?

11 The Solution: Avaya IP Office 500, Built in Conference Bridge Conferencing Easy and Zero Cost. Avaya IP Office offers a powerful built in Meet Me Conference Bridge for up to 128 ports. When something needs to be decided and time is at a premium, IP Office makes it easy to get all the parties on the line using the built in conference bridge. 11 Quickly set up conference calls, anytime, anywhere using any phone Simultaneous audio and Web conferencing Maintain all contact information in system Benefits: No fees to outside teleconferencing services Conference calls can be arranged at a moments notice Easily broadcast documents, web pages Recover entire cost of system through conferencing savings

12 Problem 5: Record Calls Would You? Would you like the ability to record a phone call when necessary? Would you like the ability to retrieve those calls and listen to them through a PC? Would you like the ability quickly scan them for important portions of conversations and distribute them via e mail?

13 The Solution: Avaya IP Office 500, built in Call Recording Built In, On Demand Call Recording + Contact Store The Avaya IP Office built in Call Recording and Contact Store makes it simple to record calls when necessary and also to file and retrieve those calls, listen to them through a PC and also quickly scan them for important portions of conversations and distribute them via e mail. Benefits: Simplifies recording Easy, one touch recording Integrated with the IP Office system Enhances value of information in recordings Browser based search and replay Enhanced tools for quickly identifying key passages 13

14 Problem 6: Multiple Locations, Share resources Would You? Would you like to eliminate site to site calling charges? Would you like share your messaging system, company directory and call handling resources across hold times and getting more qualified people handling the calls? Would you like to easily manage all systems from a single Windows based interface, avoiding travel costs? Would you like to hot desk retain your licensed profile setting as configured at your home system, when business require you to often work at different locations?

15 The Solution: Avaya IP Office 500, Small Community Networking ( SCN ) Ideal For businesses with multiple locations The Multi Site option helps employees collaborate with ease whether in a satellite office on the other side of town, across the country or around the world. Employees can streamline communications by being able to see via their phone or PC screen which staff members are on the phone or away from their desks. A single receptionist can handle calls for multiple sites. Employees can quickly and easily exchange information via chat to help speed decision making. And with built in resiliency, one location that experiences a disruption can automatically failover to another location, helping to ensure business continuity. Benefits: Built in Resiliency Centralized Management Hot Desking Seamless Call Routing Simplified Management Business Continuity 15

16 You Can Rely on Avaya Enterprises of all sizes depend on Avaya for communications that improve efficiency, collaboration, customer service and competitiveness. #1 Worldwide: IP Telephony Multimedia Contact Centers Voice Messaging Unified Communications #1 U.S.: PBX Systems Hybrid/Key Systems 4 Million+ IP Office Users Worldwide: 40,000 systems, millions of customers, all kinds of businesses More than 90% of the FORTUNE 500 and more than 1 million growing businesses rely on Avaya solutions 6

17 Learn more For more information and materials about communications solutions for LAW FIRMS, please visit our website English: office 500.com/eninfo.php?id=49 Chinese: office 500.com/zhinfo.php?id=220 Please also see the Top Reasons to chose Avaya IP Office ppt presentation.

18 18 thank you

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