CONSULTING SERVICES Business & technology consulting and managed services

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Blaise Hawkins
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1 CONSULTING SERVICES Business & technology consulting and managed services

3 SUNGARD CONSULTING SERVICES Leveraging global delivery to help drive operational efficiency while reducing IT cost Companies face an array of critical issues in today s business environment. Economic conditions are requiring significant cost reductions, yet the IT organization is expected to serve the same or greater business needs. Companies must also cope with the rapid changes affecting organizations and industries and prepare for the future by strategically transforming business processes and technology. SunGard Consulting Services can help you meet these demands. Leveraging our proven, scalable global delivery model, we provide onshore and offshore resources, leading methodologies and deep industry and technical knowledge to assist companies in financial services, energy and other industries. We support your needs through offshore delivery centers that complement our onshore operations in North America and Europe. Staffed by SunGard professionals and technologists, these ISO certified and SAS 70 Type II-audited global solution centers are located in China, India and Tunisia. Where we operate Calgary Toronto Chicago Birmingham Dallas Houston Boston Charlotte New York Philadelphia Dublin Paris London Tunis Frankfurt Dubai Mumbai Pune Shanghai Beijing Hong Kong Tokyo Bangalore Singapore Regional office Global solution centre São Paulo Sydney Melbourne consulting@sungard.com 3

Companies must also cope with the rapid changes affecting organizations and industries and prepare for the future by strategically transforming business processes and technology.

4 Global resources to drive operational efficiency and reduce cost You may want to employ global IT or business operations resources to reduce costs, quickly scale operations to meet time-to-market demands, or provide 24/7 delivery capabilities. Or you may need to redeploy your people for strategic initiatives, while outsourcing or co-sourcing application management testing or business operations. Choosing the right outsourcing partner is critical to addressing information and data security needs and continually improving service levels. We can support your application management, testing and business process outsourcing (BPO) requirements through an array of services including: IT Outsourcing: 24/7 services for Level 1, 2 and 3 application support and maintenance Root cause analysis and continuous improvement Application health check and availability monitoring IT helpdesk services Functional, regression and performance testing Test automation Managed test centers Business process outsourcing (BPO): BPO services on vertical financial services processes Platform BPO services on top of SunGard solutions Process excellence and continuous improvement through six sigma discipline Our tested processes, rigorous organizational standards, and strong physical and logical security measures help us operate as a remote extension of your IT or business team while maintaining the safety of your data and applications. Our transition framework can ease the operational conversion from your staff, or current vendors, to our global solution centers, helping you redeploy your resources more quickly for strategic initiatives. SunGard s global delivery model supports operations, change initiatives and IT transformation Transform Drive IT transformation IT advisory Business process re-engineering Architecture development Offshoring road map Benefits Technology transformation Improved business processes Increased competitiveness Structured offshore outsourcing Change Improve Business-IT alignment Application development and system integration SunGard solutions Benefits Improved transformation Improved IT portfolio Performance optimization ROI Run/Operate Drive operation efficiency and reduce cost Application maintenance and support Application monitoring and IT help desk Testing Benefits Technology transformation Improved business processes Increased competitiveness Structured offshore outsourcing 4

Or you may need to redeploy your people for strategic initiatives, while outsourcing or co-sourcing application management testing or business operations.

5 Supporting you through change From an IT perspective, you may want to consolidate and integrate a diverse, growing application portfolio. At the same time, new applications need to come online to meet evolving business needs. Similarly on the business side you may want to outsource non-strategic business operations to gain economies of scale and reduce operational cost. SunGard Consulting Services can help you with your global delivery needs from an IT and business perspective: IT Outsourcing (ITO) We can rationalize your existing software assets and develop new solutions by using comprehensive application development and systems integration methodology. We employ waterfall, iterative and Agile development techniques to help accelerate deployment, enhance performance and increase the return on your technology investment. Our application development and systems integration services leverage SunGard s global delivery model to help you significantly reduce costs, providing a better business case through improved ROI. Our services include: Custom application development Systems integration and package implementation Large-scale, complex development projects Business Process Outsourcing (BPO) Our BPO solutions help you improve quality and efficiency within your back office operations so you can focus more on your strategic business needs. Our BPO solutions focus on vertical business processes within the financial services space. We leverage our domain and product expertise and offer outsourcing services on top of SunGard product solutions. Examples of our comprehensive BPO solutions include: Retirement plan management and administration services Reconciliation Corporate actions processing and account on-boarding Services Finance and accounting (F&A) Insurance actuaries and claims management consulting@sungard.com 5

Similarly on the business side you may want to outsource non-strategic business operations to gain economies of scale and reduce operational cost.

6 Helping you achieve transformation Your goal may be to align business and technical strategies to drive efficiency and boost competitiveness. You may want to realize the hoped-for synergies and cohesiveness in mergers and acquisitions. Globalization may require you to rethink your operating models and resource allocation. Providing you quality expertise SunGard Consulting Services offers extensive knowledge of specific functional areas and business processes, particularly in the financial services and energy industries. We can support your transformation initiatives, whether you are overhauling business processes or technology infrastructure, integrating an acquired operation, or expanding your business into new time zones and geographies. Our IT consulting services include: Offshore outsourcing strategy Business process optimization Strategic IT planning Architecture development Merger and acquisition support Our experienced consultants can assist you in aligning your IT resources with business requirements, making build-versusbuy decisions and developing your offshore strategy. Services we offer in our global delivery model Business & IT consulting IT advisory services Business process optimization Strategic IT planning IT - business alignment Architecture design Build vs. buy Merger & acquisition support Offshore strategy/it portfolio analysis Customer Advantage Application development and professional services Program management Professional services: SunGard product implementation, customization & upgrade Custom application development System integration & package implementation IR & business process outsourcing Application management services: 24x7 production support maintenance & enhancements Solution maintenance, support & testing (around SunGard Products) Hosting & infrastructure management BPO set up & operations Offshore Leverage 6

Providing you quality expertise SunGard Consulting Services offers extensive knowledge of specific functional areas and business processes, particularly in the financial services and energy

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8 How can we help? Our disciplined software delivery and quality assurance processes reflect SunGard s rich product heritage, while our extensive consulting background contributes to thought leadership and outside-the-box thinking that can drive transformation. About SunGard Consulting Services SunGard Consulting Services helps financial services and energy companies solve business problems by managing their complex technology and operational needs. Focused on large scale data and process management, custom application development and systems integration, we combine business and technology consulting and managed services to deliver innovative custom solutions. We help our customers capitalize on and manage the consequences of business, technology and regulatory change. For more information, visit us at For more information: consulting@sungard.com visit: SunGard. Trademark Information: SunGard, and the SunGard logo are trademarks or registered trademarks of SunGard or its subsidiaries in the U.S. and other countries. All other trade names are trademarks or registered trademarks of their respective holders.

outside-the-box thinking that can drive transformation.

CONSULTING SERVICES Managed IT services

CONSULTING SERVICES Managed IT services CONSULTING SERVICES Organizations around the globe face an array of critical issues in today s business environment. Economic conditions are requiring significant