UNIVISION MOBILE WIRELESS SERVICE CHECKLIST

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1 UNIVISION MOBILE WIRELESS SERVICE CHECKLIST Univision Mobile best connects Univision Mobile loyal viewers to the people, places and things they love every day. For more information, please visit Univision Mobile offers a wide variety of wireless service plans available to meet customers specific needs and wants. We know how important it is for our customers to understand the details of our wireless service plans. Below are frequently asked questions about our general service and device offerings. When you find a particular plan that fulfills your needs, make sure that you get specific information from a store associate or online at UnivisionMobile.com regarding that plan s service allowances (amount of minutes/text/data included), charges, device costs and features, and any additional terms. Devices: Can I bring my own compatible phone? Yes, customers may use a compatible phone on the Univision Mobile network, with a Univision Mobile SIM card, and are not required to purchase a device from Univision Mobile to take advantage of our great rates and services. However, some Univision Mobile features may be available only on certain Univision Mobile devices. In addition, our ability to remotely update software, systems, applications, features, or programming may be impacted if you are not using a Univision Mobile device. Do you use device locks or software protection applications on your devices? Univision Mobile devices are specifically designed and tested to be used with Univision Mobile service. Customers may contact Univision Mobile to have their device unlocked for use on another carrier s network. However, not all Univision Mobile devices are compatible with service from all U.S. carriers. Also, if not purchased from us, for up to 90 days after activation, devices purchased and/or activated at certain locations will only work on our network with the SIMs included at activation. What handset insurance options are available? Univision Mobile does not offer currently additional insurance products, but does provide the manufacturer s warranty for purchased devices to customers. Coverage Area: What coverage mapping resources are available? Detailed maps depicting coverage are available online at www. UnivisionMobile.com and at participating retail locations and Walmart stores. Included with the online coverage maps is the ability to perform a Personal Coverage Check, which allows customers to access maps depicting available coverage for voice and data at a nationwide, state, city, and/or street level, and including information regarding signal strength. In addition, coverage brochures, including nationwide maps for voice and data coverage, are available at participating retail locations and Walmart stores where Univision Mobile is sold. Fees and Surcharges:

2 Are additional fees and surcharges added to my bill? All Univision Mobile customers are provided notice and information concerning any charges that are added to their bill. If so, what are they? Customers are charged applicable taxes, which range from 6-28% depending on the customer s state or territory of residence. Customers are not charged fees for services with Univision Mobile. How are Late Payment Fees calculated? Univision Mobile services are paid in advance, so there are no late fees. Services are available for purchase for 30 days; if there is a sufficient balance in a customer s account at the end of that period, their plan(s) automatically renew. Term Contracts: What service options do not require a term contract? Univision Mobile only offers no annual contract/prepaid service options in the form of monthly plans that do not require a term contract. Can I change plans during the contract term? You can change to a different rate plan at any time. If so, are there any charges for doing so? There are no charges for changing plans beyond the cost of the plan itself. If so, does the plan change extend the contract term length? No. When you switch or renew plans, your new thirty days of service begins immediately and features associated with your prior thirty day period or plan will no longer be available. Trial Period: How long is the trial period? Because Univision Mobile does not require its customers to have an annual contract, there is no trial period. Customers may simply choose not to purchase additional service at the end of their month cycle. What taxes, fees, and other charges am I responsible for if I cancel during the trial period? Customers pay for services in advance and are free to leave at any time. Is the activation fee refunded? Univision Mobile customers do not pay an activation fee. Will I be responsible for an Early Termination Fee if I cancel service during the trial period and don t return my device? No, there is no early termination fee. Third Party Content : What is third-party content? Third-party content is content provided by persons or entities other than Univision Mobile, for example, applications or games that are pre-loaded on your device or available via download from the Internet. Can I block charges for third party content from appearing on my bill? Content blocking is not currently

3 offered to Univision Mobile customers, but customers must affirmatively accept any third party content they wish to purchase and download including, pre loaded applications such as games, ringtones, and wallpaper prior to downloading and installation.. If so, how? Customers will only be charged for third party content they have agreed to purchase. Usage Management Tools: What tools are available that will help me monitor and manage my data, text, and voice usage? Univision Mobile customers can access mobile webpages to view account balances and usage information. In addition, customers receive mobile alerts via free text messages when their usage is nearing the threshold for speed reductions under their applicable data plan. Tools to help manage, monitor, and control accounts and usage: Billing Statements. Pay in advance voice, text, and data customers have access to monthly billing statements online, which summarize their voice, messaging, and/or data usage and associated charges incurred in the previous month. Online Account Information. Customers may view all account information online, including their bill, call details, and text message status (used and remaining) by setting up a password and accessing their accounts at My Account Application. Every Univision Mobile phone launched in the last two years has been preloaded with My Account software that enables users to, among other things, receive free minute usage alerts, payment reminders, billing summaries, and other service-related information. There also are a variety of web-based applications available to customers to meet such needs. Univision Mobile actively encourages customers to practice account management from their phones to give them more control of their accounts. Short Codes. Univision Mobile also offers customers various means of checking usage data at any time of day, for free. In addition to using My Account, customers can also check usage via short codes. To check how many WHENEVER Minutes you ve used: Dial #MIN# (#646#). To check how many text messages you ve used: Dial #MSG# (#674#) To see your current balance, due date and payment history: Dial #BAL# (#225#) Contacting Us. Customers may contact Customer Service directly at , view their accounts online, visit a participating retail location or Walmart retail store to obtain usage information (assuming their identities are properly authenticated). Alerts:

4 Plan Specific Alerts. Some Univision Mobile plans include the ability to receive automatic customer notification alerts before and/or after customers have exceeded plan allowances. The existence and frequency of notification alerts varies by plan; please see the plan descriptions on Mobile. com or contact Customer Care to inquire about your specific plan. Data Plan Usage Alerts. Univision Mobile notifies new data plan customers via free text message before they reach their allotted data plan usage, and again when they reach their data plan allotment. Free tools to limit or block certain types of usage: Text Message Blocking. Customers may block chargeable incoming and outgoing text messages (SMS), picture messages (MMS), Instant Messages (IM), and , as they see fit. Web Guard. Web Guard is a free, optional add-on feature which restricts access to adult-oriented content (over 18) on a customer s phone when using the T-Mobile network. Content Blocking. Content blocking is not currently offered to Univision Mobile customers, but customers must affirmatively accept any third party content they wish to purchase and download including, pre loaded applications such as games, ringtones, and wallpaper prior to downloading and installation. What charges, if any, apply to each of these tools? Checking your account information and usage, whether via balance inquiry on your phone through the use of My Account or short codes, or online through the Univision Mobile website. Will you alert me before and/or after I incur overage charges for exceeding my plan allowances? All Univision Mobile plans include automatic customer notification alerts for any limited size buckets. Notifications are sent before a customer has reached and at the time the customer has exceeded his or her plan allowances. The existence and frequency of notification alerts varies by plan; please visit the plan descriptions on UnivisionMobile.com or contact Customer Care to inquire about your specific plan. Can I opt out of any courtesy alerts? The ability to opt out of notification alerts may vary by plan; please visit or contact Customer Care to inquire about your specific plan. International Usage : Each Univision Mobile plan includes a bucket of 100 minutes to call mobile or landline numbers from the US to a list of Latin American countries. International texting is included at no extra charge to a list of 200 countries. Pictures messaging is provided at no extra charge to a subset of 15 countries. The offering only applies to outbound calls and texts originating in the U.S. For additional details on rate plans and services please visit Where can I learn about what international services are available and how much they cost? Details regarding international service options, including a list of countries, applicable charges and other information are available at

5 Can I block international roaming? Customers will be able to block this feature. Parental Controls: Web Guard is a free, optional add-on feature which restricts access to adult-oriented content (over 18) on a customer s phone when using the T-Mobile network. What account management tools are available to restrict or limit phone use by minors? Web Guard Is there a fee for using the controls? No, the Web Guard feature is free of charge.

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