International services to keep you connected at home and abroad.
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1 AT&T World SM International services to keep you connected at home and abroad. International Long Distance Packages for Canada and Mexico International Roaming Voice and Data Best Wireless Service Provider in the World. Awarded by Business Traveler, January 2009 issue *The most phones that work in the most countries. INL BR T Da
2 International Long Distance When you are calling from the U.S. Direct dialing from your AT&T wireless phone provides convenience and easy-to-use benefits you can t get with calling cards: Direct dialing no need to remember PIN numbers or routing phone numbers Premier call quality No maintenance fees, connection fees or expiration dates AT&T World Connect $3.99/month LOW international long distance rates from your wireless phone to over 220 countries from the U.S. Sample AT&T World Connect International Long Distance Rates (per minute) Country/ Destination To Wireline To Wireless 1 United Kingdom 8 28 Japan 9 24 Australia 9 24 France 9 22 Germany 9 26 Italy 9 26 Israel 9 18 Mexico 9 25 China Dominican Republic Canada Philippines India Jamaica Rates effective 11/1/08. For a complete list of countries and rates, please visit att.com/global. 1 Some international carriers charge AT&T higher prices to terminate calls on wireless devices and to specialized services (e.g., Premium Rated Services) versus wireline phones. In order to recover these additional fees, AT&T shall add a mobile termination charge to these types of calls. The rates in the To Wireless column include these charges.
3 Packages for Canada and Mexico Whether you travel to Canada or Mexico or just make international calls to these countries from the U.S., AT&T offers cost-effective international calling packages to fit your needs. AT&T Canada SM $4.99/month 2 Low international rates when you travel to or call Canada. 59 per minute while traveling in Canada 9 per minute when calling from the U.S. AT&T Mexico SM $4.99/month 2 Competitive rates allow you to stay in touch, no matter where in Mexico you go or call. 59 per minute while traveling in Mexico When calling from the U.S.: 9 per minute to Mexico wireline 25 per minute to Mexico wireless When in Mexico, select Telcel, AT&T s partner operator. Please visit telcel.com/internationalvisitors for details. International Text Messaging 3 Text messaging is a convenient and affordable way to keep in touch with your friends and family living abroad. It s easy to send text messages from the U.S.: just enter + followed by the country code and the wireless number or address of the recipient. Get an International Long Distance Text Messaging package and save up to 50% over standard rates. For only $9.99 a month, you can send 100 text messages from the U.S. to over 160 countries. For rates and a complete list of countries to which you can send text, picture and video messages, visit att.com/text2world. 2 Outside this destination, standard rates apply. 3 Compatible device required. See Rate Plan Brochure for rates.
4 International Roaming When you are traveling outside the U.S. Voice Take wireless service from AT&T with you as you travel to over 200 countries. With AT&T, you can be reached using the same wireless number you use in the U.S. Stay in touch with the largest global coverage of any carrier worldwide. AT&T World Traveler $5.99/month SM Stay connected while traveling to over 200 countries, plus, get OUR BEST roaming rates in over 85 of those countries. Sample International Roaming Rates (per minute) Country/ AT&T AT&T World Destination Pay-Per-Use Rates Traveler Rates Canada Mexico France $ Germany $ Italy $ U.K. $ Australia $1.69 $1.29 Bermuda $1.99 $1.69 Jamaica $1.99 $1.69 Dominican Republic $1.99 $1.69 Brazil $2.29 $1.99 China $2.29 $1.99 Hong Kong $2.29 $1.99 Singapore $2.29 $1.99 Japan $2.29 $1.69
5 Data Use your wireless device from AT&T to connect to the Internet, text message and in over 160 countries. 4 Pay-Per-Use International Data Rates $.015/KB in Canada; $.0195/KB in the rest of the world. Text Messages: 50 to send Picture & Video Messages: $1.30 to send Home pay-per-use or package rates apply to all text, picture or video messages received when roaming internationally. See Rate Plan Brochure for rates. Get Directions While Traveling Abroad 5 Sign up for AT&T Navigator Global Edition for $19.98/ month 6 and get real-time GPS enabled turn-by-turn directions on your device (or PDA) while traveling in the U.S., Canada, Mexico, Western Europe and China. For details, including country coverage, capable devices and terms and conditions, please visit att.com/locationbasedservices. 4 Compatible device required. 5 Available on select devices while traveling in select cities/ countries. International roaming service required. 6 International data rates apply for content downloaded to the device.
6 International Roaming When you are traveling outside the U.S. International Data Packages BlackBerry /iphone /PDA/Smartphone Must be added to an existing domestic data plan. Price Includes Other Countries $24.99/mo 20MB in over 85 countries Overage: $.005/KB $.0195/KB $59.99/mo 50MB in over 85 countries Overage: $.005/KB $.010/KB 8 $119.99/mo 100MB in over 85 countries iphone only Overage: $.005/KB $.010/KB 8 $199.99/mo 200MB in over 85 countries iphone only Overage: $.005/KB $.010/KB 8 PC Card DataConnect North America Plan 9 Price Includes Other Countries $109.99/mo $139.99/mo $229.99/mo 5GB domestic usage Overage: $.49/MB 100MB data usage in Canada and/or Mexico Overage: $.005/KB 5GB domestic usage Overage: $.49/MB 100MB in over 85 countries Overage: $.005/KB 5GB domestic usage Overage: $.49/MB 200MB in over 85 countries Overage: $.005/KB $.0195/KB PC Card DataConnect Global Plans 9 Price Includes Other Countries For specific countries and carriers, please visit att.com/dataconnectglobal. $.0195/KB $.0195/KB 8 Rate outside the discounted countries is $.010/KB except in Algeria, Azerbaijan, Belarus, Bosnia/Herzegovina, Brunei, Faroe Islands, Kuwait, Macedonia (former Yugoslavia), Maldives, Mongolia, Qatar, Saudi Arabia, Tunisia, Turkey, United Arab Emirates (UAE) and Venezuela where the rate is $.0195/KB. 9 AT&T also imposes a monthly Regulatory Cost Recovery Charge of up to $1.25 to help defray costs incurred in complying with State and Federal telecom regulations, State and Federal Universal Service Charges, and surcharges for customer-based and revenue-based state and local assessments on AT&T. These are not taxes or government-required charges.
7 AT&T World SM Advantages Wherever the world takes you, AT&T World connects you with the best technology, low rates and the widest coverage on earth. Our GSM wireless network is the world standard, allowing you to stay connected to people and information around the globe. Call over 220 countries from the U.S. AT&T offers low international long distance rates with AT&T World Connect Enjoy the broadest global coverage of any U.S. wireless provider with voice roaming in over 200 countries and data access in over 160 countries While traveling abroad, you can be reached at your regular wireless number Save with our AT&T World Traveler SM package, which provides you discounted roaming rates in over 85 countries, including Canada and Mexico Keep in touch with international text, picture and video messaging from the U.S. and while abroad Choose from the most robust collection of world phones and devices, including new 2100 MHz devices for travel to Japan and South Korea Enjoy our high-speed EDGE network in over 100 countries, and the ultra-fast 3G network in over 65 countries and growing, including Japan, Mexico, the U.K. and Canada Know before you go Follow these tips before you leave the U.S.: 1. Visit att.com/travelguide to see if service is available where you ll be traveling and if your wireless device is compatible. 2. Verify that your wireless account is set up for International Roaming by calling MOBILITY. 3. For dialing instructions, country lists, standard and discounted rates and more, visit att.com/global. iphone users, be sure to visit the travel tips page for ways to control international roaming data costs.
8 FAQs and How-Tos Q. How do I get International Services added to my account? A. It s easy. If you do not already have International Services, just contact your sales representative or call MOBILITY and say you are interested in activating International Services on your account. Certain restrictions apply. Q. How do I make an international long distance call from the U.S.? A. Enter + (or 011) followed by the country code and local number you wish to call. Important Note: When calling or sending text messages to certain countries such as Canada, Jamaica and many other Caribbean locations, an international dialing feature is not required. Simply dial 1 plus the wireless number of the recipient. Q: Where do I find country codes and rates for dialing internationally from the U.S.? A. For a complete list, please visit att.com/global. Q. How do I dial a local number while roaming internationally? A. In most countries, dial the local number just as you would from a wireline phone. Q. How do I place a call or send a text, picture or video message back to the U.S.? A. Enter + then 1 followed by the area code and the number you are contacting. With most GSM devices, the + sign will appear if you press and hold the 0 key. Q. How do I contact International Customer Service while traveling abroad? A. When traveling outside of the U.S., call (a free call from your wireless device). Tell them your location, your inquiry, your wireless number and a number at which you can be reached.
9 Q. How am I charged for calls made and received while traveling abroad? A. You will incur a flat, per-minute, roaming airtime charge for calls placed and received while traveling abroad. Additional charges may apply for emergency or directory assistance calls. Data is typically billed per KB. Q. How do I check voic messages while roaming abroad? A. 1. Press and hold the voic retrieval key on your device (this is typically the 1 key). 2. Interrupt your personal greeting by pressing the * key and enter your voic password. Note: In some cases, you may reach the main voic system greeting. If so, just enter your 10-digit wireless number, then follow step 2. International roaming charges will apply. Q. Do I need a special device when traveling to Japan or South Korea? A. Yes, you ll need a device that operates on 3G technology at 2100 MHz to roam in Japan and South Korea. AT&T sells several devices like the BlackBerry Bold, Samsung BlackJack II, HTC FUZE, TREO 750 and PC cards for travel worldwide, including Japan and South Korea. AT&T World SM Quick Reference Guide When outside the U.S. Call International Customer Care at (a free call from your wireless device) Making calls and sending messages while outside the U.S. Calls or text, picture or video messages to the U.S.: Dial + (1) (area code) (local number) Calls or messages to another country: Dial + (country code) (local number) Tip: With most GSM devices, the + key will appear on your screen if you press and hold down the 0 key. Making calls and sending messages from the U.S. Calls to another country: Dial + (or 011) (country code) (local number) Calls to Canada and many Caribbean locations: Dial 1 (area code) (local number)
10 FAQs and How-Tos (continued) Q. Can I use my wireless phone while on a cruise? A. Yes. AT&T offers wireless voice and data service on over 130 major cruise ships. The cruise ship rate of $2.49/minute applies. For details, check att.com/global. Q. Can I access data services while traveling abroad? A. Text messaging is typically available in all countries in which AT&T has international voice roaming service (over 200 countries). Picture, video messaging and GPRS data services are available in over 160 countries. UMTS high-speed data service is available in over 65 of those countries. For details, check att.com/global. AT&T World SM Quick Reference Guide Checking voic while outside the U.S. 1. Press and hold the voic retrieval key on your device (typically the 1 key). 2. Interrupt your personal greeting by pressing *. 3. If requested, enter your voic password. Note: In some cases, you may reach the main voic system greeting. Just enter your 10-digit wireless number, then follow steps 2 and 3. International roaming charges will apply. Accessing an international network Before traveling, an International Roaming feature must be activated on your account. If you experience service issues, turn your phone off for one minute, then back on. Be sure your phone s frequency band is set to automatic. If you are not receiving , detach your (BlackBerry /PDA) battery and then reinsert it. If your PC card is not registering, remove the card; reboot computer; reinsert PC card.
11 Q. What steps should I take if my data services are not registering upon my arrival abroad? A. If you are having difficulty using data services outside the U.S., try these trouble-shooting steps: 1. For PDAs/BlackBerry : Remove battery and reinsert. 2. Try manual scanning (not available in Canada or Mexico): Settings> Options> Network> Change network selection to manual> Click scan for new network> Select a network other than the one on which you are currently registered. 3. For PC cards: Remove card; reboot computer; reinsert card. 4. For PC cards: If connecting using the AT&T Communications Manager, click Connections, then click Non-Accelerated. Q. How am I charged for data usage outside the U.S.? A. International roaming rates apply for any voice or data usage outside our domestic coverage area. International data usage is not included as part of your domestic data plan. We suggest signing up for one of AT&T s Data Global Plans that can save you money on your international data usage. For details, please visit att.com/global. Q. How can I keep my data charges predictable when I use my iphone outside the U.S.? A. Here are some easy ways to help you minimize international data charges when you travel abroad with iphone: - Turn Data Roaming OFF - Use Wi-Fi instead of 3G/GPRS/EDGE - Turn Fetch New Data OFF - Consider purchasing an International Data Package - Reset the usage tracker to zero For more information on these tips, visit att.com/wirelesstraveltips.
12 Rates subject to change. Compatible phone/device required. Certain billing and credit restrictions apply. Rates apply to AT&T s wireless customers only. MEdia and Data: See MEdia Brochure for details on Text/Instant Messaging, Picture and Video Messaging and MEdia Net, or visit att.com/mediaterms. International Long Distance: Calling to some countries may not be available. Rates shown are cost per minute. Must meet credit guidelines for International Long Distance Service. Many telecommunications companies outside the United States now impose additional fees to complete telephone calls to wireless devices, including wireless phones, pagers, personal computers and personal digital assistants. These additional fees also apply to ranges of telephone numbers for special services as designated by the foreign telephone administration (e.g., Premium Rated Services); such special services may or may not be wireless. In order to recover these additional fees, AT&T adds a wireless termination charge to all calls completed to wireless devices and special services in the affected countries. The charge amount varies by country and applies to all calls that are placed to a wireless device or special service. The customer will see only one per-minute price on their bill for a call where this charge applies. This single per-minute price is a combination of our international dialing rate and the wireless termination charge. This information may change from time to time. Be sure to check the codes and rates periodically for current information. If a customer calls an overseas landline number and the call is forwarded to a wireless number where the additional charge applies, then the customer will be billed the mobile terminating rate. Rates apply throughout the same footprint in which the customer s airtime package minutes apply. International Roaming: Your plan may include the ability to make and/or receive calls while roaming internationally. Certain eligibility restrictions apply which may be based on service tenure, payment history and/or credit and AT&T, in its sole discretion, may block your ability to use your phone while roaming internationally until eligibility criteria are met. See att.com/global for more information. All countries may not be available for roaming. All carriers within available countries may not be available on certain plans or packages. When outside the U.S., Puerto Rico and USVI, you will be charged normal international roaming airtime rates when incoming calls are routed to voic , even if no message is left. International roaming rates, which vary by country, apply for all calls placed or received while outside the U.S., Puerto Rico and USVI. Please consult att.com/global for a list of currently available countries and carriers. Availability, quality of coverage and services while roaming are not guaranteed. Billing may be delayed up to three billing cycles due to reporting between carriers. Taxes are additional. Receipt of Visual Voic messages when roaming internationally are charged at international data pay-per-use rates unless customer has an international iphone data plan, in which case receipt of iphone Visual Voic messages decrement Kilobytes included in the international plan. If you want to block the ability to make and/or receive calls or use data functions while roaming internationally, you may request that by calling International Data: Wireless phone from AT&T required for activation of international data plans. For a complete list of discounted countries and for complete terms and conditions for all international data plans, go to att.com/dataconnectglobal. See International Data Solutions Brochure for details or visit att.com/mediaterms. International Data Plans may require a one-year service commitment. Many devices, including iphone, transmit and receive data messages without user intervention and can generate unexpected charges when powered on outside the United States, Puerto Rico and USVI. AT&T may send alerts via SMS or , to notify you of data usage. These are courtesy alerts. There is no guarantee you will get them. They are not a guarantee of a particular bill limit. Cruise Ship Roaming: Cruise ship roaming rates apply for calls placed or data used while on the ship. Intellectual Property: Research In Motion, the RIM logo, BlackBerry and the BlackBerry logo are registered with the U.S. Patent and Trademark office and may be pending or registered in other countries. These and other marks of Research In Motion Limited are used under license. The GSM lettermark is a trademark of the GSM Association Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property. All other marks contained herein are the property of their respective owners.
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