T-Systems launches innovative Customer Experience Management solution for the automotive industry
|
|
- Loraine Green
- 8 years ago
- Views:
Transcription
1 MEDIA INFORMATION Johannesburg, South Africa, August 27, 2015 T-Systems launches innovative Customer Experience Management solution for the automotive industry Digital and mobile platform for connecting automotive stakeholders. Modular solution enhances the customer experience, improves efficiency. Create tailored customer experiences for improved retention and sales. T-Systems South Africa has announced the local availability of its new Customer Experience Management Automotive (CEM Automotive) solution, launched in Germany in July Delivered jointly by Deutsche Telekom and Salesforce.com, the cloud-based solution is a digital and mobile platform that connects all relevant stakeholders within the automotive industry, from manufacturers to vendors, dealers and ultimately the customer. It comprises several modular components, delivered via a web portal and mobile app, which helps automotive dealers to deliver an enhanced customer experience, improved efficiency, better customer retention and an important competitive edge. South Africa has a thriving and highly competitive automotive industry, and improving the customer experience is essential in driving greater sales and profitability. T-Systems understands the worldwide need to retain customers in the franchise dealer service departments beyond the factory warranty period, and locally we see similar trends. Studies and surveys have shown that the key to improving this level of churn is to improve customer contact and utilise modern communication channels. It is also important to involve the customer more closely in the servicing process and service reception. Since smartphone usage is seeing exceptional growth in our market, a mobile app is the ideal
2 platform for dealers to engage with their customers on an ongoing basis, says Michael Frans, Head of Business Operations: Automotive at T-Systems South Africa. Transparency is vital to the success of the car dealer in all aspects of customer management, in order to make the customers feel that they are valued. CEM Automotive provides all necessary sales and aftersales processes delivered as Software as a Service (SaaS) from the secure, PoPI-compliant T-Systems cloud. The solution provides mobile and interactive user, vehicle and locationbased services through several modular components. CRM Automotive Customer Relations Management (CRM) Automotive is the basic component of CEM Automotive. It integrates systematic configuration and continuous administration of customer relationships though tools including address management, task administration and calendar, and the generation of vehicle information. Showroom Proximity This service creates an interactive showroom for customers, even when the dealership itself is closed. Using a mobile app, customers can download vehicle information, pictures and videos, obtain further information on financing and leasing or schedule a test drive directly from their smartphones. ibeacons are sensors that can easily be placed in or near vehicles, which can help to further enhance the customer experience by transmitting information directly to the customer s smartphone such as vehicle specifications and pricing. Dealers receive transparent and personalised information about visitors to the showroom, and can create opportunities for interaction and information exchange even outside of the showroom s opening hours. Armed with this information, they can evaluate a client responses and initiate targeted follow up actions. Customers can be presented with personalised offers depending on
3 their preferences, delivering a vastly improved customer experience, says Frans. Service Check The Service Check module digitises the entire check in procedure, removing the need for manual, paper-based processes. Using a tablet PC, service consultants can complete checklists and simultaneously record existing damage with the tablet s camera for maximum accuracy. Since all information is captured digitally, it is more secure and efficient, and allows customers to engage interactively in the service process. This module is particularly important given the growing requirement to protect customers personal information. Having paper based documentation floating between the service check in to the actual area where the vehicle is serviced introduces potential risk for confidential information to be leaked, and is also inefficient. Risk is removed by making this entire process digital. Furthermore, efficiency is improved, and PoPI compliance is made far simpler, says Frans. Service Tracking Service Tracking ensures that the precise location of a vehicle is known at all times. Both customer vehicles in the service process and vehicles that are part of a dealer s pool on the premises can be easily traced. Dealers are also able to view the current status and service stage of the vehicle at any time. Customers can be informed directly when the vehicle is ready for collection or delivery. CEM Automotive ensures maximum transparency for dealers during the service process, enhances the service process, improves lead generation, and saves time. All data is transferred directly to the dealer s management system, and can be communicated to the customer via the mobile phone application, which not only improves efficiency; it also protects information to a greater degree than traditional paper-based practices. As a brand-independent solution, CEM Automotive can easily be integrated into existing dealer
4 management solutions, providing an interactive experience that incorporates all relevant stakeholders in the automotive environment, Frans concludes. CEM Automotive is available immediately from T-Systems. T-Systems in South Africa: Head of Marketing & Communications Lebohang Thokoane +27(11) (Phone) +27(78) (Mobile) About Deutsche Telekom Deutsche Telekom is one of the world s leading integrated telecommunications companies with around 151 million mobile customers, 30 million fixed-network lines and more than 17 million broadband lines (as of December 31, 2014). The Group provides fixed network, mobile communications, Internet and IPTV products and services for consumers and ICT solutions for business customers and corporate customers. Deutsche Telekom is present in more than 50 countries and has approximately 228,000 employees worldwide. The Group generated revenues of EUR 62.7 billion in the 2014 financial year more than 60 percent of it outside Germany. About T-Systems Deutsche Telekom considers the European business customer segment a strategic growth area. Deutsche Telekom offers small, medium-sized and multinational companies ICT solutions for an increasingly complex digital world. In addition to services from the cloud, the range of services is centered around M2M and security solutions, complementary mobile communications and fixed
5 network products, and solutions for virtual collaboration and IT platforms, all of which forms the basis for our customers' digital business models. With approximately 47,800 employees worldwide, T-Systems generated revenue of around EUR 8,6 billion in the 2014 financial year. Since the inception of T-Systems in South Africa in 1997, the company has cemented its position as one of the most successful T-Systems companies outside of Europe. A leading ICT outsourcing service provider locally, T- Systems offers end-to-end ICT solutions in both the ICT Operations and Systems Integration markets. Their extensive portfolio of services covers the vertical, horizontal, IT and TC space. T-Systems South Africa s head office is located in Midrand with another major office in Cape Town, and 20 further representative offices in locations throughout southern Africa.
How To Harness The Power Of Dynamic Unified Communications In The Transportation And Logistics Sector
OPINION PIECE Johannesburg, South Africa, March xx, 2015 Harnessing the power of Dynamic Unified Communications in the transportation and logistics sector By Michael Frans, Head of Business Development:
More informationInnovation Case Study: Business Marketplace by Deutsche Telekom. Copyright Ovum. All rights reserved. Ovum is a subsidiary of Informa plc.
Innovation Case Study: Business Marketplace by Deutsche Telekom 1 Copyright Ovum. All rights reserved. Ovum is a subsidiary of Informa plc. Innovation Deutsche Telekom (DT) extended its Telekom Business
More informationMACHINE-TO-MACHINE (M2M) THE 4 TH INDUSTRIAL REVOLUTION?
MACHINE-TO-MACHINE (M2M) THE 4 TH INDUSTRIAL REVOLUTION? Jürgen Hase Juergen.Hase@telekom.de Springe, March 20, 2014 DEUTSCHE TELEKOM FROM TELCO TO TELCO PLUS MY FIRST CHOICE FOR CONNECTED LIFE & WORK
More informationGlobal Technology Service Provider Deploys Operating System and Expands
Windows 7 Customer Solution Case Study Global Technology Service Provider Deploys Operating System and Expands Overview Country or Region: Germany Industry: Professional services Customer Profile Based
More informationCompany presentation SHARES - CENKOS Innovators & Investors FORUM 29 January 2013. globoplc.com
Company presentation SHARES - CENKOS Innovators & Investors FORUM 29 January 2013 2 Introduction GLOBO is an international leader and technology innovator in the mobile consumer and enterprise application
More informationASG CloudFactory Cloud Transformation in Telecommunications. Technology to rely On
ASG CloudFactory Cloud Transformation in Telecommunications Technology to rely On Lead Your Customers into the Cloud Unlock new revenue in a Cloud model As a telecommunications provider, you understand
More informationEvaluating SaaS Vendors
Evaluating SaaS Vendors Make no mistake: all cloud-based services are not created equal. While there are best practices and certifications within the industry, it will require some due diligence to fully
More informationDeutsche Telekom's International Cloud Approach
Deutsche Telekom's International Cloud Approach Cloud computing is a strongly growing and highly attractive sector of the ICT market. According to Deutsche Telekom's in-depth cloud market analysis the
More informationSolution & Service Portfolio for the Telco Market.
Telecommunications Billing Solution & Service Portfolio for the Telco Market. Billing. Business flexibility Solution & Service Portfolio for the Telco Market. T-Systems. T-Systems is a one-stop information
More informationLIVE REPLY: INNOVATIVE SERVICES IN THE TELCO AND MEDIA SECTOR
LIVE REPLY: INNOVATIVE SERVICES IN THE TELCO AND MEDIA SECTOR Over the last few years Web 2.0 solutions have attracted a growing number of users. The impact of 2.0 services is not limited to the Internet
More informationIn implementing these four areas of operation, we focus on three principles: Compete, Transform and I nnovate. Specifically, this means:
75 group strategy. Our strategy today is the foundation for our success tomorrow Deutsche Telekom is one of the world s leading providers of telecommunications and information technology, a position that
More informationAccenture & NetSuite
Accenture & NetSuite Gray background is only to allow visibility of all elements on page. Delete as needed. Delivering High Performance Turn off NOTES in Layers menu to Through the Cloud eliminate these
More informationConnected cars: worldwide trends, forecasts and strategies 2014 2024
Research Report Connected cars: worldwide trends, forecasts and strategies 2014 2024 June 2014 Morgan Mullooly and Michele Mackenzie 2 About this report This report provides: Figure 1: Summary of report
More informationTAKE OFF FOR YOUR CLOUD virtual private networks (vpn)
INFRASTRUCTURE & NETwORK SERVICES TAKE OFF FOR YOUR CLOUD virtual private networks (vpn) Infrastructure & Network Services from T-Systems comprises all solutions that are critical to a business IT and
More informationCloud services @ Romtelecom
Cloud services @ Romtelecom Date: Feb. 2014 RoCloud Conference Dr. Vasile Voicu Product Management Core Cosmote&Romtelecom Business Segment AGENDA 1. Cloud market overview 2. Cloud Services @ Romtelecom
More informationour commitment to europe
14 by 2018, all countries where we operate a fixed network will migrate to IP: Germany, Greece, Croatia, Montenegro, Romania, and Hungary. by the end of 2017, at least 50 percent of Europe will have LTE
More informationThe future of your fleet begins with connect:
The future of your fleet begins with connect: 1 2 3 Linde Connected Solutions The future of fleet management We make your fleet intelligent: our software and hardware connect your vehicles and deliver
More informationIn the pursuit of becoming smart
WHITE PAPER In the pursuit of becoming smart The business insight into Comarch IoT Platform Introduction Businesses around the world are seeking the direction for the future, trying to find the right solution
More informationBest-Run Dealer Business Management
Solution in Detail Automotive Executive Summary Contact Us Best-Run Dealer Business Next Generation of Retail Auto Dealers Auto Retail Transformation Customer Centricity Today s auto dealers consistently
More informationCisco Enterprise Mobility Services Platform
Data Sheet Cisco Enterprise Mobility Services Platform Reduce development time and simplify deployment of context-aware mobile experiences. Product Overview The Cisco Enterprise Mobility Services Platform
More informationJourney to 3rd Platform Digital Customer Experience
Vendor Spotlight Journey to 3rd Platform Digital Customer Experience Sponsored by: Genesys Telecommunications Laboratories Jason Andersson May 2014 COMPETING ON THE 3RD PLATFORM The ICT industry is in
More informationT-SYSTEMS ENABLER OF CONNECTED LIFE AND WORK. Company presentation T-Systems International GmbH
T-SYSTEMS ENABLER OF CONNECTED LIFE AND WORK Company presentation T-Systems International GmbH Contents 1. Deutsche Telekom 2. T-Systems 3. Our solutions ZERO DISTANCE FOR OUR CUSTOMERS 4. Our core competencies
More informationA CTO Perspective Cloud 2013: Big, Fast, Flexible. Julius Heriban Director of Global Enterprise Architecture & Cloud Transformation, T-Systems
A CTO Perspective Cloud 2013: Big, Fast, Flexible. Julius Heriban Director of Global Enterprise Architecture & Cloud Transformation, T-Systems The Pace of Change in the Business is Accelerating Time to
More informationCloud and Mobile Computing A Higher Education Perspective. Brian Stewart AVU ODL-PD Program Nairobi 16 th 2013
Cloud and Mobile Computing A Higher Education Perspective Brian Stewart AVU ODL-PD Program Nairobi 16 th 2013 Cloud What is Cloud Computing? Cloud computing is a model for enabling ubiquitous, convenient,
More informationDealer Management Services (DMS) Framework
www.wipro.com Dealer Management Services (DMS) Framework Unlocking Enhanced Value. Driving Operational Efficiency. DO BUSINESS BETTER Wipro Framework Approach Each customer in the automotive B2B space
More information>50% THE POWER OF CUSTOMER DATA
6 THE POWER OF CUSTOMER DATA Retaining a customer and selling him the next car is at the heart of automotive sales. Customer value management designed for this purpose has cost a lot of money, created
More informationManaged Mobility Cloud Services Gain Momentum With European Midmarket Organizations
A Custom Technology Adoption Profile Commissioned By VeliQ & SAP January 2014 Managed Mobility Cloud Services Gain Momentum With European Midmarket Organizations 1 Introduction The mobile mind shift resulted
More informationEnterprise Application Enablement for the Internet of Things
Enterprise Application Enablement for the Internet of Things Prof. Dr. Uwe Kubach VP Internet of Things Platform, P&I Technology, SAP SE Public Internet of Things (IoT) Trends 12 50 bn 40 50 % Devices
More informationThe Future of Cloud Computing - Dynamic Services
SaaS and cloud computing are not yet the pinnacle of ICT services The future is dynamic ICT resources are often stretched if a company suddenly needs to quickly expand its business due to high demand.
More informationWhite Paper. Bridging the essential gap between Mobile Cloud and crowd based testing. 1. Introduction. 2. Testing Lifecycle
White Paper Bridging the essential gap between Mobile Cloud and crowd based testing 1. Introduction 2. Testing Lifecycle a. Testing typologies (Functional, Usability) b. Functional Testing: Manual
More informationHow To Run A Visual Communications Deployment In The Cloud
WHITEPAPER Video Collaboration in the Cloud Taking videoconferencing interoperability and ease-of-use to the next level Andrew W. Davis March 2012 Sponsored by: Copyright 2012 Wainhouse Research, LLC Page
More informationAccenture Life Sciences Cloud for Commercial Services
Accenture Life Sciences Rethink Reshape Restructure...for better patient outcomes Accenture Life Sciences Cloud for Commercial Services Powered by Salesforce.com A unique set of cloud-based capabilities
More informationFNT EXPERT PAPER. // From Cable to Service AUTOR. Data Center Infrastructure Management (DCIM) www.fntsoftware.com
FNT EXPERT PAPER AUTOR Oliver Lindner Head of Business Line DCIM FNT GmbH // From Cable to Service Data Center Infrastructure Management (DCIM) Data center infrastructure management (DCIM), as understood
More informationWhite Paper Bridging the Essential Gap between Continuous Quality and Crowd Based Testing
White Paper Bridging the Essential Gap between Continuous Quality and Crowd Based Testing 1 Contents Introduction... 3 Testing Lifecycle... 4 Testing typologies... 4 Functional Testing... 4 Manual vs.
More informationHow To Make Money From Mobile Payment On Wirecard
MOBILE PAYMENT INNOVATIVE SOLUTIONS Modular, global, flexible and secure 2 THE FUTURE OF PAYMENT IS MOBILE MOBILE PAYMENT Wirecard is an end-to-end provider of solutions and services for multifunctional,
More informationMarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample
MarketsandMarkets http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample Phone: 800.298.5699 (US) or +1.240.747.3093 or +1.240.747.3093 (Int'l) Hours: Monday - Thursday: 5:30am - 6:30pm
More informationICT services for SMEs in Western Europe: forecasts and analysis 2013 2018
Research Report ICT services for SMEs in Western Europe: forecasts and analysis 2013 March 2013 Patrick Rusby 2 Contents Slide no. 5. Executive summary 6. Executive summary 7. Fixed voice revenue continues
More informationSALES EXCELLENCE ACROSS MULTIPLE MARKETS.
1 CASE STUDY MSXI SALES EXCELLENCE SALES EXCELLENCE ACROSS MULTIPLE MARKETS. fueled by challenge. powering success.sm 2 BRINGING YOUR SALES PROCESSES UP TO SPEED. MSXI was asked by a premium manufacturer
More informationTeleste Intelligent Home Service platform for safety and comfort in everyday living
Intelligent Home Service platform for safety and comfort in everyday living Intelligent Home enables operators to provide home automation and security services to network subscribers via existing network
More informationCustomer Experience Management
Customer Experience Management Best Practices for Voice of the Customer (VoC) Programmes Jörg Höhner Senior Vice President Global Head of Automotive SPA Future Thinking The Evolution of Customer Satisfaction
More informationGENERATE REVENUES WITH AN EFFECTIVE PARTS WHOLESALE STRATEGY.
GENERATE REVENUES WITH AN EFFECTIVE PARTS WHOLESALE STRATEGY. fueled by challenge. powering success. sm 1,500 dealer programs in 27 markets Parts wholesale has the potential to significantly contribute
More informationCloud and the Car - Use Cases, Business Models, and Impact Analysis
Brochure More information from http://www.researchandmarkets.com/reports/3420812/ Cloud and the Car - Use Cases, Business Models, and Impact Analysis Description: The research service discusses the key
More informationTABLE OF CONTENTS. Source of all statistics:
TABLE OF CONTENTS Executive Summary 2 Mobile Phone Users 3 Mobile Web Browsing 4 New Media Channels 5 Importance of Mobile 6 Advertising Spending 7 Location-Based Services 9 Location-Based Ads 10 Mobile
More informationT-Systems: Operate Complex IT Landscapes Efficiently with SAP Landscape Virtualization Management
2015 SAP SE or an SAP affiliate company. All rights reserved. T-Systems: Operate Complex IT Landscapes Efficiently with SAP Landscape Virtualization Management T-Systems International GmbH Industry Professional
More informationAT&T Digital Life. Home Security and Automation Service. Overview. Service Innovation EXECUTIVE SUMMARY
Customer Case Study AT&T Digital Life Home Security and Automation Service EXECUTIVE SUMMARY COMPANY OVERVIEW AT&T is the largest telecom services provider in the world and has a wide range of offerings,
More informationThe future of your fleet begins with connect:
The future of your fleet begins with connect: 1 2 3 Linde Connected Solutions The future of fleet management We make your fleet intelligent: our software and hardware connect your vehicles and deliver
More informationMerging Mitel Networks and Aastra Technologies FAQs for Channel Partners
Merging Mitel Networks and Aastra Technologies FAQs for Channel Partners Why has Mitel decided to pursue this merger? We believe there are a number of compelling immediate and long-term benefits for the
More informationCloud, security and the mobile enterprise: An end-to-end manageability challenge
GreHack-2012 19 th October, Grenoble France Cloud, security and the mobile enterprise: An end-to-end manageability challenge Boris Balacheff Dave Penkler seamless, secure, context-aware experiences for
More informationDigitalizing the Automotive Customer Relationship Changing Dynamics in Customer Communication
Digitalizing the Automotive Customer Relationship Changing Dynamics in Customer Communication Discussion Paper Jong-Seo Kim October 2014 1 If challenges can be overcome a large commercial opportunity for
More informationOne-Size-Fits-All Fits None: How to Create Cloud Offers for Industry Verticals
One-Size-Fits-All Fits None: How to Create Cloud Offers for Industry Verticals Joshua Beil, Director Content Marketing and Research John McMillan, Director Business Consulting Services Agenda 1 SMB cloud
More informationConnecting your business
mobiles Connecting your business fixed voice & data digital & IT autovoice managed services adsi energy About us Founded in 2002, ADSI are dedicated to reducing business costs by offering high-quality
More informationOracle CPQ Cloud Product Overview. Sergio Martini CX/CRM Master Principal Sales Consultant CX Organization June 11, 2014
Oracle CPQ Cloud Product Overview Sergio Martini CX/CRM Master Principal Sales Consultant CX Organization June 11, 2014 Copyright 2014 Oracle and/or its affiliates. All rights reserved. Oracle Confidential
More informationCRM at this year s CeBIT: State-of-the-art tools for a new
Press Release CeBIT 2016 (14 18 March, Mon. Fri.): 3 February 2016 CRM at this year s CeBIT: State-of-the-art tools for a new era of customer relations Today s customers expect turnkey offerings and personalized
More informationCapgemini and Pegasystems: Delivering Business Value through Partnership
Capgemini and Pegasystems: Delivering Business Value through Partnership Continuous process improvement to drive sustainable results Our partnership combines Capgemini s consulting and industry strengths
More informationIndividualized Marketing. Strengthens Customer Loyalty. and Increases Sales Potential (based on an example from the automotive industry) February 2003
Individualized Marketing Strengthens Customer Loyalty and Increases Sales Potential (based on an example from the automotive industry) February 2003 Abstract According to a study by Mercer International
More informationGlobal CRM Software Market with Focus on Cloud Applications (2016-2020) April 2016
Global CRM Software Market with Focus on Cloud Applications (2016-2020) April 2016 Global CRM Software Market with Focus on Cloud Applications Scope of the Report The report titled Global CRM Software
More informationM2M business opportunities beyond connectivity. Example T-City Friedrichshafen.
M2M business opportunities beyond connectivity. Example T-City Friedrichshafen. Jürgen Hase,Vice President M2M Competence Center, Deutsche Telekom AG Connected Living Summit, Gothenburg, October 23rd,
More informationMORE PROFITABLE SALES STRATEGIES.
1 MSXI SALES EXCELLENCE SOLUTIONS MORE PROFITABLE SALES STRATEGIES. fueled by challenge. powering success.sm 2 GLOBAL AUTOMOTIVE EXPERTISE. MSXI s Sales Excellence Solutions systematically optimize your
More informationDEVELOPMENT OF BUSINESS IN THE OPERATING SEGMENTS
96 DEVELOPMENT OF BUSINESS IN THE OPERATING SEGMENTS GERMANY CUSTOMER DEVELOPMENT G 27 Mobile customers G 29 Fixed-network lines 4, 38,625 39,145 39,337 39,653 38,989 24, 21,417 21,22 21,34 2,841 2,686
More informationBoosting Loyalty And Customer Engagement In The Cloud
Boosting Loyalty And Customer Engagement In The Cloud Combining The Strengths Of salesforce.com Social Clienteling And Fujitsu In-Store Systems Integration Today s consumers are in control of their retail
More informationLeading Providers of Consulting & System Integration (C&SI) Services to the Automotive Industry in Germany 2014
C&SI Services in the Automotive Industry I Germany I 2014 Leading Providers of Consulting & System Integration (C&SI) Services to the Automotive Industry in Germany 2014 SITSI I Vendor Analysis I PAC RADAR
More informationService Suite for Communications Mobile workforce management solutions
Service Suite for Communications Mobile workforce management solutions No other mobile workforce management provider knows the communications industry like ABB. That s why ABB has become one of the leading
More informationTransforming. Source & Deploy Solutions from Computacenter
Transforming the IT Supply Chain Source & Deploy Solutions from Computacenter CONTENTS 03 04-05 06-07 08-09 10 Effecting change Standard practice EXPERIENCE CERTAINTY Centres of excellence Reaping the
More informationParallels Automation. Five Critical Success Factors for Cloud Service Delivery. White Paper. www.parallels.com
Parallels Automation White Paper Five Critical Success Factors for Cloud Service Delivery www.parallels.com Table of Contents Five Critical Success Factors for Cloud Service Delivery... 3 The SMB Challenge...
More informationWhite Paper RIGHT SOURCING. Application Management & Modernization
White Paper RIGHT SOURCING Application Management & Modernization PrOduct Product & Solution Content Introduction RIGHT SOURCING Requirements Model Success Factors and Challenges Additional Information
More informationChina Grand Auto: Partnering with SAP on a State-of-the-Art Platform for a Multibrand Dealer Group
2015 SAP SE or an SAP affiliate company. All rights reserved. China Grand Auto: Partnering with SAP on a State-of-the-Art Platform for a Multibrand Dealer Group Company China Grand Automotive Services
More informationYour Device is Our Opportunity
Bring Your Own Device (BYOD) has been a fact of life since the first mobile phones came to market, but now that personal devices have the compute power of a laptop, there are challenges and opportunities
More informationThe Conference Room of Today. Easy & Secure. Instant Meeting
The Conference Room of Today. Easy & Secure. Instant Meeting Instant Meeting - The Conference Room of Today Set up and attend meetings easily - from anywhere and at any time Whether for online meetings,
More informationTime better spent. Take your organisation somewhere new with Fujitsu Mobile Business Solutions. Reshaping ICT, Reshaping Business
Time better spent Take your organisation somewhere new with Fujitsu Mobile Business Solutions. Reshaping ICT, Reshaping Business Welcome to What would it mean to your organisation if your people were able
More informationTelecommunications Point of View October 2014
for a Smarter Planet Telecommunications Point of View October 2014 Peter Harrison Smarter Planet Industry Solutions Leader Central and Eastern Europe IBM Software Group Peter.Harrison@pl.ibm.com +48 693
More informationMarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample
MarketsandMarkets http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample Phone: 800.298.5699 (US) or +1.240.747.3093 or +1.240.747.3093 (Int'l) Hours: Monday - Thursday: 5:30am - 6:30pm
More informationWealth management offerings for sustainable profitability and enhanced client centricity
Wealth the way we do it Wealth management offerings for sustainable profitability and enhanced client centricity The wealth management business is transforming. To delight their clients, firms must adopt
More informationHealthcare Statistics Mobility, Cloud and Big Data. RapidValue Solutions
Healthcare Statistics Mobility, Cloud and Big Data RapidValue Solutions Mobility Solutions RapidValue Solutions 2 Worldwide Mobile Health Revenue from 2013 to 2017 (in billion U.S. dollars) In 2017, the
More informationThe Digital Insurer. The insurance industry has entered the digital age. Find out how you can stand out as a digital insurer.
The Digital Insurer The insurance industry has entered the digital age. Find out how you can stand out as a digital insurer. Why now is the time for digital insurance Customer needs, expectations and technology
More informationT-Systems -- Service Management Plattform April 11, 2008 - Advisory Board SolveDirect, Vienna
T-Systems -- Service Management Plattform April 11, 2008 - Advisory Board SolveDirect, Vienna How to manage multi partner and - level projects efficiently by means of actual cases About T-Systems. Our
More informationA warm welcome to our conference call where we would like to present to you the developments in the first quarter of 2016.
The spoken word shall prevail Conference Call First quarter report of 2016 May 4, 2016 Timotheus Höttges Chairman of the Board of Management Deutsche Telekom AG Ladies and Gentlemen, A warm welcome to
More informationThe Next Generation Dealer Management Solution designed to help you grow
The Next Generation Dealer Management Solution designed to help you grow The automotive retail industry is undergoing substantial changes worldwide. Businesses in the automotive retail landscape are increasingly
More informationThe All-in-One Support Solution. Easy & Secure. Secure Advisor
The All-in-One Support Solution. Easy & Secure. Secure Advisor Secure Advisor - A Perfect Solution for Online Support Fast and easy remote support from anywhere Problems that often sound complicated on
More informationUtilizing big data to bring about innovative offerings and new revenue streams DATA-DERIVED GROWTH
Utilizing big data to bring about innovative offerings and new revenue streams DATA-DERIVED GROWTH ACTIONABLE INTELLIGENCE Ericsson is driving the development of actionable intelligence within all aspects
More informationWhat are our operational and strategic plans for the years up to 2018? And what financial targets are they based on?
The spoken word shall prevail Strategic Outlook Bonn, February 26, 2015 Timotheus Höttges Chairman of the Board of Management Deutsche Telekom AG Ladies and Gentleman, As you know, today and tomorrow we
More informationEnterprise Mobility Orchestrator. Your Business. Always On.
Enterprise Mobility Orchestrator Your Business. Always On. Introduction Capgemini and Sogeti offer end-to-end Mobile Solutions for mobile strategy and services as your Enterprise Mobility Orchestrator.
More informationSpeed up your business
Speed up your business incadea is the leading provider of enterprise software solutions and services to the global automotive retail and wholesale market. With a proven industry focus and expertise, incadea
More informationSecurity for Your Business.
Security for Your Business. Knowing what really matters. Information and telecommunications security. More than just an interdisciplinary topic. Outstanding industry solutions are created from long-standing
More informationInnovation Case Study: Becloud e-commerce by Belgacom. Copyright Ovum. All rights reserved. Ovum is a subsidiary of Informa plc.
Innovation Case Study: Becloud e-commerce by Belgacom 1 Copyright Ovum. All rights reserved. Ovum is a subsidiary of Informa plc. Innovation In March 2013, Belgacom launched its "Becloud e- Commerce",
More informationCommunication & Networks IoT SOLUTIONS
Communication & Networks 14 18 March 2016 Hannover Germany cebit.com Internet of Things Business Communications New Business Global Event for Digital Business Hall 13: the first choice for the Internet
More informationCloud Call Centre. itouch Vision. This document gives an overview of the cloud call Centre and discusses the different features and functionality.
itouch Vision Cloud Call Centre This document gives an overview of the cloud call Centre and discusses the different features and functionality. For further information, about implementation and pricing
More informationEvery auto dealer is an independent franchise
ADP Dealer Services Takes Your Automotive Business Forward Automotive DMS Service Providers 10 Most Promising Automotive DMS Service Providers Auction123 Dealer to Dealer Internet Solutions Carlos Rodriguez
More informationDeutsche Telekom records strong organic growth in the first quarter
MEDIA INFORMATION Bonn, May 13, 2015 Deutsche Telekom records strong organic growth in the first quarter Double-digit growth in key financial figures, organic growth of 4.7 percent in revenue and 5.6 percent
More informationTelecommunications Industry Forecasts 2015
Telecommunications Industry Forecasts 2015 Executive Summary CMR Market Research February 2015 Reproduction without permission 1 The contents of this report represent CMR s analysis of the information
More informationTIGERNIXCRM Customer Relationship Management
TIGERNIXCRM Customer Relationship Management Solution Overview Tigernix CRM Strong customer focus and optimized service strategy are the cornerstones of profitable Customer Relationship Management Customer-centric
More informationIt costs 5 to 10 more times to acquire a new customer than to retain an existing one (Inc)
Loyax is a white-label loyalty platform designed to fit the needs of any business. It blends web, mobile, social and in-store interactions to create a unique customer experience and make your business
More informationThe Internet of Things. Alternative business models and best practices.
The Internet of Things. Alternative business models and best practices. Jürgen Hase,Vice President M2M Competence Center, Deutsche Telekom AG IoT Week 2012 - IoT Economics Workshop, Venice, 21 Mai 2012
More informationSIA CARD PROCESSING. Advanced, secure and digital payment solutions
SIA CARD PROCESSING Advanced, secure and digital payment solutions Best-in-class solutions suitable for any type of client to make them achieve a competitive edge SIA complete range of issuing and acquiring
More informationSAP Customer Success Story Professional Services T-Systems. T-Systems: Managing Global Sales with SAP CRM
T-Systems: Managing Global Sales with SAP CRM T-Systems International GmbH Industry Professional services IT service providers Products and Services Full service provider for the operation of information
More informationRethink Content: An Open, Integrated View
Rethink Content: An Open, Integrated View March 3, Budapest Eric H. Loeb New Content on Open, Integrated Platforms Seamless Access to Your Content across Ecosystem Enabled by Cloud, 4G, and Fiber Agnostic
More informationT-Systems Singapore. IIC Singapore TRPC Forum. International and Domestic Broadband Connectivity in Singapore -Connectivity Cost and Competition-
T-Systems Singapore IIC Singapore TRPC Forum -Connectivity Cost and Competition- Singapore, 01. April 2014 Contents 1. Deutsche Telekom/T-Systems 2. Disclaimer 3. Demand 4. International Connectivity 5.
More informationCONTEXT-AWARE MARKETING SYSTEMS ENABLE CSPs TO GENERATE ADDITIONAL REVENUE
RESEARCH STRATEGY REPORT CONTEXT-AWARE MARKETING SYSTEMS ENABLE CSPs TO GENERATE ADDITIONAL REVENUE ATUL ARORA AND JUSTIN VAN DER LANDE analysysmason.com About this report This report analyses communications
More informationSTRATEGIC FOCUS ON THE CUSTOMER EXPERIENCE. ATTILA KESZÉG Chief Commercial Officer Residential
STRATEGIC FOCUS ON THE CUSTOMER ATTILA KESZÉG Chief Commercial Officer Residential CUSTOMER ENHANCED THROUGH BUNDLING SERVICES BUNDLING SERVICES CORE NEAR CORE BEYOND CORE Retention Multiplay Digital push
More informationKeywords: ICT, Telecommunication, Software, E-commerce, Cloud Technology, E-government, Digital Media, Mobile Connectivity.
Italy: ICT SECTOR Prepared by Trade Council Italy Keywords: ICT, Telecommunication, Software, E-commerce, Cloud Technology, E-government, Digital Media, Mobile Connectivity. Abstract: Italy has the fourth
More informationThe Heavens Open. Divided markets and differentiated business models: How cloud computing is growing up
Technology Thorsten Claus, Martin Jeske The Heavens Open Divided markets and differentiated business models: How cloud computing is growing up Lufthansa Magazine, Spiegel, Stern: the attention currently
More information