3 TABLE OF CONTENTS Welcome... 2 Contact Information... 3 Calling Features Phone Questions and Answers Terms of Service Great Calling Features...22 International Calling Codes...23 Save Your Business Even More...24 Safeguard Electronic Security Services...25
4 WELCOME Congratulations on making the switch to Business Phone! Your business is now connected to the reliable power and clarity of MCTV. We appreciate your business, and we hope you will appreciate the value and simplicity offered with our Business Phone. Your features include: Unlimited local calling from your business. Free phone features that every business needs like Caller ID, 3-Way Calling, Call Forwarding, Hunting and MORE! Packages available for customers with high-speed data and/or video and security systems. One bill from one company. Local customer assistance. Low international rates without the hassle of different plans and fees. Enhanced 911 service delivers your business address and phone number to emergency responders. Free line privacy options select whether your business is listed in the directory or not. Voice Mail is also available. 500 long distance minutes per line per month including all of the continental U.S. and U.S. territories. Additional minutes are 1.5 cents per minute. Unlimited local service within the 330 & 234 area codes. We appreciate this opportunity to serve you. Sincerely, MCTV *Additional charges may apply. 2
5 Contact Information LOCATION: HOURS: WEBSITES: PHONE: MAIL ADDRESS: Stark County Residents 814 Cable Court NW, Massillon, Ohio (just west of the Cherry Road viaduct) Lobby: 8:00 a.m. 6:00 p.m. Monday Friday (except holidays) 9:00 a.m. 12:00 p.m. Saturday (except holidays) Call Center: Phone Operator Hours: Monday Friday 8:00 a.m. 7:00 p.m. (Service, Technical Support and Information) 7:00 p.m. 12:00 a.m. (Technical Support and Emergency Calls ONLY) Saturday 9:00 a.m. 7:00 p.m. (Service, Technical Support and Information) 7:00 p.m. 12:00 a.m. (Technical Support and Emergency Calls ONLY) Sunday Noon 9:00 p.m. (Technical Support and Emergency Calls ONLY) Payment: Call for information about MCTV services or for support. MCTV P.O. Box 1000 Massillon, OH LOCATION: HOURS: WEBSITES: PHONE: MAIL ADDRESS: Wayne County Residents 444 W. Milltown Road, Wooster, Ohio Lobby: 8:00 a.m. 6:00 p.m. Monday Friday (except holidays) 9:00 a.m. 12:00 p.m. Saturday (except holidays) Call Center: Phone Operator Hours: Monday Friday 8:00 a.m. 7:00 p.m. (Service, Technical Support and Information) 7:00 p.m. 12:00 a.m. (Technical Support and Emergency Calls ONLY) Saturday 9:00 a.m. 7:00 p.m. (Service, Technical Support and Information) 7:00 p.m. 12:00 a.m. (Technical Support and Emergency Calls ONLY) Sunday Noon 9:00 p.m. (Technical Support and Emergency Calls ONLY) Payment: Call for information about MCTV services or for support. MCTV P.O. Box 917 Wooster, OH
6 Calling FEATURES Enable Incoming Calling Name & Number Display (*65) Allows name & number of caller to be displayed on ID Box or phone. Caller ID hardware is necessary and is not available from MCTV. 1. Pick up phone and dial * Hang up receiver. Repeat Dialing (*66) Keeps trying a busy number until the call goes through. Feature works only on local calls. To use: 1. When you dial a number and hear a busy signal, hang up. 2. Now pick up the phone, listen for the dial tone and press * You will hear a recording that says, The last number you called is busy. You will be notifi ed when the line becomes free. 4. Hang up. 5. Your phone will ring as soon as the number is available. When you pick up your phone, the call will be placed automatically. 6. If you are on another call when the other party becomes available, your Business Phone will ring as soon as your line becomes free. 7. If you leave before the other party becomes available, your phone will ring seven times, then try again in ten minutes. You will need to place your call again. Per Call Blocking (*67) Allows you to block your own identity when calling another number. Feature works on local and long distance calls. 1. Dial *67, and then you will hear a dial tone. 2. Dial the telephone number you wish to reach. 3. If this person has Caller ID, your telephone number will come up as a private call. 4. If this person has Anonymous Call Rejection, you will hear a recording that says, The party you have dialed does not accept blocked calls. Please hang up and redial the number without blocking your number. Call Return (*69) Automatically dial your last incoming call, whether the call was answered, unanswered or busy. Feature works only on local calls. To activate: 1. Dial *69 and listen for a recording of the last number that was called. 2. To call that number, dial 1. If the number is busy, hang up. Call within 30 minutes, during which you can still make and receive calls. To deactivate while waiting for the party you are trying to reach to become available: Dial *89. More than one busy number can be monitored at a time. The same distinctive signal ring is used for all, so you need Caller ID to tell which number has become available. If you get a fast busy signal or an announcement that the call cannot be completed, then the number is either invalid, ID blocked, out of order, outside the 4
7 service area, or has activated Call Forwarding. Call Return works regardless of whether your last incoming call was answered, unanswered or busy. Cancel Call Waiting (*70) Cancels Call Waiting on a call-by-call basis. 1. Dial *70, and then you will hear a dial tone. 2. Dial the telephone number you wish to reach. 3. The call will not be interrupted by a Call Waiting alert. The next call will have the Call Waiting reset. Call Forwarding (*72) Automatically forwards all calls to any number you choose. 1. Dial * Dial the number you want to forward your calls to. 3. When someone at that number answers, Call Forwarding is activated. If no one answers or the line is busy: 1. Press the receiver button for one second and repeat the above steps within two minutes. 2. When you hear two beeps, Call Forwarding has been activated. Note: Use of *72 will override use of Voice Mail so a call will go to the user-directed forward number instead of Voice Mail while *72 is active. Disable Call Forwarding (*73) Deactivates Call Forwarding. 1. Dial * When you hear two short tones followed by dial tone, Call Forwarding has been deactivated. Anonymous Call Rejection (*77) Blocks calls from unidentifi ed numbers. Calls that appear as unknown or unavailable will be blocked. 1. Dial * Listen for two beeps this lets you know that Anonymous Call Rejection has been turned on. Per Call Unblocking Number (*82) If you have a private number, Per Call Unblocking Number displays your phone number to others on a call-by-call basis. Feature works on local and long distance calls. 1. Dial *82, and then you will hear a dial tone. 2. Dial the telephone number you wish to reach. 3. If this person has Caller ID, your telephone number and Caller ID information will be displayed. Disable Incoming Calling Name & Number Display (*85) 1. Pick up phone and dial * Hang up. 5
8 Calling FEATURES Disable Anonymous Call Rejection (*87) Turns off Anonymous Call Rejection, allowing calls from unidentifi ed numbers. 1. Dial * Listen for two beeps this lets you know that Anonymous Call Rejection has been turned off. Call Waiting Alerts you when another caller is trying to reach you while you re on the phone. How it works: A special tone alerts you to a waiting call; the person calling you hears normal ringing. To answer a waiting call: 1. While you re on the phone, a special tone tells you a second call is waiting. 2. Press and quickly release the Receiver or Flash button on your phone. While you talk with one caller, the other caller will automatically be placed on hold. Each conversation remains private. To alternate between callers: 1. Press and quickly release the Receiver or Flash button on your phone. While you talk with one caller, the other caller will automatically be placed on hold. Each conversation remains private. To end either call: 1. While on the phone with the caller whom you want to disconnect, hang up the phone. 2. Your phone will ring. 3. When you answer, you ll be connected with the caller you placed on hold. Note: This feature cannot be used with the Hunting feature. Caller ID Caller ID can be used to identify incoming calls if customer has 1) Caller ID box or 2) Caller ID phone. Caller ID Number Shows who is calling before the call is answered. Your ID box or phone displays the telephone number of your incoming call. Caller ID compatible display screen or other compatible hardware is required. Both are available at retail establishments and not sold by MCTV. Caller ID Name Shows who is calling before the call is answered. Your ID box or phone displays the name of your incoming call. Caller ID compatible display screen or other compatible hardware is required. Both are available at retail establishments and not sold by MCTV. 6
9 Caller ID for Call Waiting Combines Caller ID and Call Waiting it works just like Caller ID name and number, but while you re already on the phone. Caller ID for Call Waiting lets you use your telephone without missing other calls. A special tone alerts you to a waiting call and you also receive a visual display of the name and number of the person calling on your Caller ID display unit. This puts you in control of which calls you ll accept. This feature cannot be used with the Hunting feature. 3-Way Calling Permits a three-way conference call. To use three-way calling: 1. Place the person you re talking with on hold by pressing the receiver button for one second. A dial tone will follow. 2. Call a second person. 3. When you get an answer, press the receiver button briefl y again. All three of you will be connected. When either of the people you called hangs up, you remain connected to the other person. As the center of the conference, if you hang up, or drop the call, all parties in the conference call are dropped. Many phones have a fl ash or link button, which can be used in place of the receiver button. While using three-way conferencing, Call Waiting is unavailable. When the second person answers, you can have a private conversation before connecting your three-way call. If the call to the second person does not go through or if the person you want to speak to is not available, press the receiver button twice. The person you have on hold will return to the line. Hunting Sequential Hunting: When the main number is dialed, hunting will be invoked if there is no answer or if line is busy on the main number. The call will be delivered to the fi rst idle line found in the hunt group. Hunting will stop as soon as an idle line is answered or it reaches the end of a hunt group. Circular Hunting: Starts with the called number and proceeds to check all numbers in the hunt group. Important Reminder about Hunting: Call Forward or Call Waiting on the main number will override hunting. For all other hunt group lines, hunting supersedes all individual line functions. For example, if Call Forwarding is on the second number of the hunt group, hunting will override the Call Forwarding data and ring the second line. Voice Mail Business Phone Voice Mail Instructions: The following instructions are for MCTV Business Phone customers who subscribe to Basic, Enhanced or Elite Business Voice Mail. One of these Voice Mail options can be added to Business Phone at an additional charge. Please call us for information on subscribing to Basic, Enhanced or Elite Business Voice Mail. 7
10 Calling FEATURES Setting Up a Voice Mail Account You will need to set up your Voice Mail before using it. We hope you enjoy using this easy and effective messaging system. Once set-up is complete, your Voice Mail will be ready to receive messages. *Note: If you have a private number and Anonymous Call Rejection (*77) on, you must dial *82 and your business phone number or turn off *77 (by dialing *87) before setting up Voice Mail. Personalizing Your Voice Mail 1. Dial *21 from your business telephone or enter your 10-digit Business Phone telephone number and press the pound (#) key. 2. The Voice Mail system will then prompt you to create or enter a permanent 4-digit PIN and to press the pound (#) key. Select a PIN that is easy to remember, but diffi cult for someone else to guess. The Voice Mail system will ask you to verify your PIN by entering it a second time and pressing the pound (#) key. 3. The Voice Mail system will prompt you to state your business name and to press the pound (#) key. This greeting can be used to identify your voice mailbox. Press the # key to use the recording of your business name. Press the 1 key to record your business name again. 4. The Voice Mail system will prompt you to select the type of greeting you would like callers to hear when you are unable to answer the phone. Press the 1 key to record and use a personalized greeting. Press the 2 key to use a system greeting including your business name. Press the 3 key to use a system greeting including your phone number. Press the 4 key to use a standard system greeting. 5. Setup is complete and you are ready to receive messages. 6. Once your Voice Mail account set-up is complete, you will have the opportunity to listen to the main menu or, if you are fi nished, simply hang up to exit. You may also exit by pressing the star (*) key. Retrieving Voice Mail Messages The following instructions will guide you through the process of retrieving your Voice Mail messages. You can retrieve up to 45 messages (with a total of 90 minutes maximum and 2 minutes maximum per message) from your Business Phone or, while you are away from the offi ce, using any touch-tone phone. Note: If you have a private number and you have Anonymous Call Rejection (*77) on, and you call from your business phone to check your Voice Mail, you must dial *82 and your business number OR turn off *77 (by dialing *87) and then hang up to check messages. At the Office Using Your Business Phone 1. Lift the handset of your phone. 2. Dial (*21) from your business telephone or your 10-digit business telephone number. 3. You will be prompted to enter your PIN. 8
11 4. Enter your PIN followed by the pound (#) key. 6. The Voice Mail system will tell you how many new messages you have. 7. Press the 1 key to listen to your messages. Away from the Office Using any Other Phone 1. Lift the handset of any touch-tone phone. 2. Dial your business phone number. Wait for your Voice Mail to answer and then press the star (*) key OR dial and skip to step The Voice Mail system will answer with a welcome message. 4. Enter your Business Phone 10-digit telephone number and press the pound (#) key. 5. Enter your PIN followed by the pound (#) key. 6. The Voice Mail system will tell you how many new Voice Mail messages you have. 7. Press the 1 key to listen to your messages. Changing Pincodes Mail and entered a PIN code, you can change your PIN at any time. PIN codes are 4-digits and can be changed as often as you like. To change the Voice Mail PIN code from the main menu: press 4 for administrative options press 3 for personal options press 1 to change PIN Managing Your Voice Mail Messages When you have fi nished listening to your Voice Mail messages, there are several options available to manage them. The following directions describe these options. Saving a Voice Mail Message Once you have listened to a message, you have the option of saving it. (New messages are saved for 20 days.) 1. If you want to save the message, press the 2 key immediately at the conclusion of the message. (Once you have saved a message it is stored for 30 days.) 2. The Voice Mail system will save the message and begin playing the next message. Replaying a Voice Mail Message Once you have listened to a message, you have the option of replaying it. 1. To replay a message, press the 1 key immediately at the conclusion of the message. 2. The Voice Mail system will replay the message. 9
12 Calling FEATURES Erasing a Voice Mail Message Once you have listened to a message, you have the option of erasing it. 1. If you wish to erase a message, press the 3 key immediately at the conclusion of the message. 2. The message will be erased. Retrieving Accidentally Erased Voice Mail Messages 1. If you have accidentally erased a Voice Mail message, return to the main menu and press the 6 key. 2. After listening to the previously retrieved and erased message, you can manage it as described by the Voice Mail system or, to re-save the message, press the 2 key. Marking a Voice Mail Message as New Once you have listened to a message, you have the option of marking the message as new. You may also mark messages that you have previously saved as new. 1. To mark a message as new, press the # key immediately after listening to the message. 2. The next time you access Voice Mail, the message will be presented as though it were a new message. You may also mark previously saved messages as new. Creating and Using Sub Mailboxes Once you have setup your main Voice Mailbox, you will have the ability to add up to 9 Sub Voice Mailboxes if you subscribe to Elite Business Voice Mail. With Elite Business Voice Mail, you will be able to receive up to 20 messages in each Sub Mailbox with a maximum length of 2 minutes each. To access the Group Mailbox Settings Menu, press 4 twice from the main Voice Mail Menu. Press 1 to enable a Sub Mailbox. Press 2 to disable a Sub Mailbox Press 3 to add an additional Sub Mailbox. Press 4 to delete an existing Sub Mailbox. Once you have created a Sub Mailbox, it will need to be set up in the same manner as the main Voice Mailbox described above. Each Sub Mailbox will require a unique PIN and a greeting to allow callers to leave messages in the appropriate box. Enhanced 911 (E-911) In an emergency, it s hard to remember more than 911. Enhanced 911 automatically transmits your business address to emergency service providers. 900/976 Number Block Blocks any calls to or numbers. This security feature is set to block these numbers as a default for all customers. 10
13 3rd Party Billing/Collect Call Block Blocks any incoming collect calls or calls being billed to customer by a 3rd party. This security feature is set to block these numbers as a default for all customers, but can be unblocked per line upon customer request. Local Number Portability Only feasible when transferred within the same rate center (local area). International Long Distance International Long Distance consists of any calls made outside of the continental U.S. and U.S. territories. You will incur additional charges for international calling. Calling to an international cellular phone will have a higher rate. This is the cellular surcharge added to the permanent rate, which is passed on by the cellular provider. A list of cellular surcharges can be found at feesandsurcharges.pdf* International Operator can be reached by dialing 00 + International Directory Assistance. Charges would apply. *Charges are subject to change at any time. Local Operator Services/Directory Assistance 411 Dial 411 for local operator assistance and directory. Long Distance Operator Services/Directory Assistance Area Code Dial 1-(area code) for long distance operator assistance and directory. This service is unbranded directory assistance. Notes: Be aware of the difference between Local and Long Distance Operator and Directory Assistance (Charges apply to ALL services). Local Operator Service and Local Directory Assistance Local Operator Service Dial 0 (zero) to be connected to an operator. Local Directory Assistance Dial 411 and declare the city, state and person s name for which you require a telephone number. Long Distance Operator Service and Long Distance Directory Assistance Long Distance Operator Service Dial 0 (zero). You may also use this option to obtain International Country Codes and City Codes that are not listed in your phone book. Long Distance Directory Assistance Dial 1-(area code) and declare the city, state and person s name for which you require a telephone number. 11
14 Calling FEATURES Listing Primary Directory Listing Standard directory listing in local phone book. Available on a pertelephone number basis. Consists of the business name, telephone number and address. All directory listings will be published in the Yellow Pages directory. A complimentary directory is delivered on a per-line basis to each customer at the time of publication. Non-Listed Number Applies to primary number that will not appear in the phone directory. The primary number will be listed in the directory assistance records and will be furnished upon request of the calling party. Non-Published/Private Business Number Applies to primary numbers that will not appear in either the phone directory (I.E. phone book) or assistance directory records (I.E. 411). Non-Published is $4.00* a month. Private is no charge. If you have either a Non-Listed or Non-Published Number: Caller ID Blocking is available. Name and number will still show on Caller ID. Star code features not available in all areas. *Price is subject to change 12
15 Voice Mail Menu Tree Personal Greeting 1 Confirm Greeting 2 Change 3 Exit Without Saving * Exit Greetings Main Menu 1 Listen Menu 2 Send Messages 3 Greetings 4 Settings 5 Deleted Messages * Exit System Listen Menu 1 Repeat 2 Save 3 Delete 4 Reply 5 Send Copy # Keep New * Exit Listen Send Message Menu 1 Send Message * Exit Send Message Greetings Menu 1 Personal Greeting 2 Extended Absence 3 System Greeting 4 Group Mailbox Greeting * Exit Greetings EA/Announce Only Greeting Menu 1 Confirm Greeting 2 Change 3 Exit Without Saving * Exit Greetings System Greeting 1 Set Type of System Greeting 2 Re-record Name * Exit System Group Mailbox Greeting Menu 1 Toggle Group Mailbox Greeting 2 Change 3 Exit Without Saving * Exit Greetings Settings Menu 2 Hands Free/Time Saver 3 Security 4 Group Settings 5 Notification Settings 6 Additional Settings * Exit Settings Hands Free/ Time Saver Menu 1 Auto Play Settings 2 Urgent Message Settings 3 Preferences * Exit Hands Free Deleted Message Menu 1 Repeat 2 Restore 3 Permanently Delete 4 Reply 5 Copy to Another User # Next Deleted Message or Exit Security Menu 1 PIN Settings 2 Fast Login Settings 3 Skip PIN Settings * Exit Security Group Mailbox Settings Menu 1 Enable Secondary 2 Disable Secondary 3 Add Secondary 4 Delete Secondary * Exit Group Menu Other Voice Mail packages may be available. Call for details. Note: Options in red are not listed in the voice prompts, but they are enabled. Notification Settings 1 Toggle MWI Notification * Exit 13
16 14 Phone QUESTIONS & ANSWERS Business Phone Q. Can my business keep its current phone number(s)? A. Yes, as long as it is an active number. The ability to change your phone number from one phone company to another is called local number portability. All businesses within the MCTV service area have this local number portability. You also have the ability to acquire a new business phone number if you choose. It does take a short period of time, so it is important that you plan in advance to port your current number. Q. How long does it take to install Business Phone? A. Installation will vary depending on many circumstances. We anticipate an average installation will take approximately 2 hours. Q. Will my business be listed in the phone book? A. Yes. Your business will continue to be listed in the phone directory for your area. Speak with your representative for details. Q. Are you able to port a nonworking or disconnected phone number? A. A number that is pending disconnect or shut off for any reason cannot be transferred. Q. Is there a fee to switch to MCTV Business Phone? A. There is an installation charge. Fees may also apply from your current provider for early contract termination. Q. Does my business need to subscribe to other MCTV services to get Business Phone? A. No, but there are cost benefi ts when you package services together. Q. Can I get more than one phone line with Business Phone? A. Yes. Business Phone can provide multiple lines. Q. What about my DSL service or dial-up service? A. Dial-up or DSL Internet service will not work over MCTV Business Phone. We recommend our High-Speed Data service.
17 Q. What if I have a problem? A. MCTV is known for providing superior customer service. For a problem with your bill or service, call or If your concern is not resolved, please ask to speak with a supervisor. Q. Can I call 911? A. Yes. MCTV Business Phone includes Enhanced 911 access. Q. Can I use my Business Phone in case of a power failure? A. Business Phone will not work during a power failure without a battery backup. Purchase of an Uninterrupted Power Supply is recommended. Of course, you must also have a telephone that does not require electricity. Q. What happens if I lose dial tone? A. If there is no dial tone, unplug modem from electrical source and plug it back in. It will take approximately 20 minutes to reset. If this does not work, please notify us by another phone source. Q. Can I receive collect calls? A. Yes. Your total collect call charges are listed together as Directory Assistance and Operator Services on your monthly bill. Business Phone automatically blocks collect calls unless you specify otherwise, so please tell the Customer Service Representative if you wish to receive collect calls. There is no extra charge to change this feature. Q. Does Business Phone offer Voice Mail? A. Yes. Basic Business Phone Voice Mail is available for an additional $5 per line. Q. Can I get Call Waiting, Caller ID, Call Waiting ID and Call Forwarding? A. Yes. Those features and many others are part of Business Phone. Here s a list of all the standard features of MCTV Business Phone (please note that some features do not work with Hunting): 15
18 Phone QUESTIONS & ANSWERS 1. Standard Features: Automatically ON Repeat Dialing (*66) Per Call Blocking (*67) Call Return (*69) Cancel Call Waiting (*70) Call Forwarding Immediate, Ring/No Answer and Busy (*72) Disable Call Forwarding (*73) Anonymous Call Rejection (*77) Per Call Unblocking Number (*82) Disable Incoming Calling Name & Number Display (*85) Disable Anonymous Call Rejection (*87) Remote Access to Call Forwarding Call Waiting Caller ID Caller ID for Call Waiting 3-Way Calling Calling Name Delivery Calling Number Delivery Customer Originated Trace Hunting Voice Mail with Message Waiting Indicator (requires optional Voice Mail Service) 900/976 Blocking 2. Standard Features: OFF, Unless Requested Message Waiting Indicator, Audible (requires optional Voice Mail Service) Message Waiting Indicator, Visual (requires optional Voice Mail Service) Billed Number Screening (3rd party/ collect block) 3rd Party and Collect Calling International Call Blocking (unless customer requests service) 3. Directory Listing Options Published = listed in phone book and in 411 Non-Listed = in 411 but not in phone book. $4 a month. Non-Published = not in phone book or in 411. $4 a month. 16
19 Long Distance Q. Can I choose my business long distance carrier? A. No, there is no need to choose a long distance carrier. Business Phone service includes unlimited local service in the 330 & 234 area codes and 500 free long distance minutes per line per month. Additional long distance minutes are 1.5 cents a minute. You can use another long distance service (for example, a service), but the monthly Business Phone service charge will remain the same. Q. How do I make long distance calls with Business Phone? A. Just dial as usual: 1-(area code)-number. Q. How do I make international calls with Business Phone? A. Just dial as usual: country code + city code + telephone number. Calls to international locations are extra, but are billed at rates competitive with other major providers. Business Phone service automatically blocks international calls unless you specify otherwise, so please tell the Customer Service Representative if you wish to place international calls. There is no extra charge to change this feature. Calling to an international cellular phone will have a higher rate. This is the cellular surcharge added to the permanent rate, which is passed on by the cellular provider. Equipment Q. Do I need to be at the offi ce for the installation? A. Yes, you need to be present. We also require your phone equipment vendor to be present if you have a phone switch box in your offi ce. Q. What must be installed to use Business Phone? A. Please call your business representative for information on this. Q. Can I purchase a battery back-up? A. We no longer sell battery back-up units. 17
20 18 Phone QUESTIONS & ANSWERS Q. Does MCTV provide technical support for Business Phone? A. Yes. We provide support for Business Phone. To contact MCTV call (330) or (330) Q. Who maintains my Business Phone modem? A. MCTV. During installation, we ll upgrade your equipment to the latest technology, and will continue to do so as long as you subscribe to Business Phone. Q. Do I have to buy any extra equipment? A. No. Q. Do I need a special phone? A. No. All standard touch-tone phones, wall-mounted, portable and cordless, work with Business Phone. Q. Will an offi ce security system work with Business Phone? A. Yes, in most cases. It may require a little extra wiring to ensure it works properly. MCTV does install, support and service security systems via our Safeguard Security Division. Please contact your business representative for more information. Q. Will a fax machine work with Business Phone? A. Most older fax machines will not work with our Business Phone. Most machines purchased after 2000 will work. Q. Will an answering machine work with Business Phone? A. Many answering machines work with Business Phone. Please call a representative for more details. Q. Will TiVo work with Business Phone? A. No. You cannot have TiVo with MCTV Business Phone. However, MCTV does offer DVR service. Q. Will my Caller ID display work with Business Phone? A. Yes. You must have a Caller ID display to use Caller ID. Remember that Caller ID, Call Waiting and Call Waiting ID are available at no additional cost with Business Phone.
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How to Setup Your Voice Mail Enter your Voice mail access code (see below) from your home phone. Enter password (default is 0000) and press #. The voice mail prompts you to select your language preference.
VIP (Traditional) Home Phone Calling Features This document details each calling feature and its usage. Please note that this document applies only to our VIP Home Phone service for Kitchener-Waterloo,
SPARK FIBRE LANDLINE SMART FEATURES USER GUIDE SERVICE OVERVIEW Fibre Landline is delivered together with broadband over the same fibre access to your home. The Fibre Landline service can be integrated
www.metrocast.com/business All Rights Reserved The use, disclosure, modification, transfer or transmittal of this work for any purpose, in any form, or by any means, without the written permission from
Call Waiting While you re on a call, Call Waiting alerts you that you have another incoming call. s If two calls are on a line at one time, anyone calling will receive a busy signal. The Call Waiting beep
Home Phone Service Guide calling features and services tips and instructions Primus Home Phone Service Inside your guide to Primus Home Phone Service Services included with Primus Home Phone Service: 911,
Digital Telephone User Guide 1 Proud to provide Conway s Electric, Water, Cable, Internet and Telephone services. Welcome to Conway Corporation Digital Telephone Service We take pride in providing superior
CUSTOM CALLING FEATURES Anonymous Call Rejection (*77 & *87) Blocks a private or anonymous call from ringing onto your line. Callers who block their name and/or phone number from being displayed on a Caller
Voicemail Plus User Guide Version: 2.0_US Revised: 25 September 2007 Notices Copyright 2007 Vonage. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used
COMCAST DIGITAL VOICE USER GUIDE WELCOME TO COMCAST DIGITAL VOICE Go ahead. Pick up your phone. Call your neighbor. Your best friend across the country. Or your cousin in Europe. Now that you have Comcast
Frontier Message Center User Guide Communication solutions that fit your life today and tomorrow. www.frontieronline.com 180 South Clinton Avenue Rochester, NY 14646 RETURN SERVICE REQUESTED FTR16.1109
1 P a g e Digital Voice Services Business User Guide Feature Access Codes *62 Voice Portal *86 Direct Voice Mail Retrieval *77 Anonymous Call Rejection Activation *87 Anonymous Call Rejection Deactivation
WIRELESS LANDLINE FEATURES USER GUIDE TABLE OF CONTENTS Overview Calling...1. Feature set available with Wireless Landline...1. How to configure your Wireless Landline feature settings...2. MySpark...2.
Wightman s Home Phone Quick Reference Guide Welcome to Wightman Telecom! We would like to thank you for making the decision to join Wightman Telecom as one of our valued customers. Our goal is to prove
Vonage Voicemail Plus User Guide Version:. Revised 08 DEC 006 Vonage documentation is considered proprietary and is made available for business operations and review by employees and regulatory agencies.
AT&T Business Voice Mail Comprehensive Messaging Solution Welcome to AT&T Business Voice Mail AT&T Business Voice Mail is an easy-to-use, easy-to-set-up business messaging tool. Before voice mail can work
Office Voice User Guide User Guide Contents Anonymous Call Rejection 3 Call Block 3 Call Forward 4 Call Return 5 Call Waiting 5 Caller ID 6 Do Not Disturb 7 Find Me 7 Last Number Redial 8 Selective Call
Dear Valued Customer, We are proud to welcome you to the EvenLink s Crystal Clear Digital Phone service. Our network reliability, customer support and value pricing are a great combination. We appreciate
CALL 13 2200 VISIT A TELSTRA STORE telstra.com/homephone HOME FEATURES USER GUIDE DO MORE WITH YOUR HOME PHONE C020 JAN13 XXXXXXXX PHONE FEATURES THAT MAKE LIFE EASIER Our home features make it easy for
Resale Features Guide (Verizon West Footprint) Here are a few tips to assist you in using this guide The touch call/touch-tone pad is the numbered push button pad you use to dial. With some calling services,
Getting Started with Telephone & Internet Services Frequently Asked Questions Phone Features Voice Mail Features DSL Troubleshooting Your First Bill Payment Options Customer Service Frequently Asked Questions
User Guide Welcome to the Family. Now you can call other Rogers customers without paying Long Distance charges. With your new Rogers Home Phone service, you can call friends and family in Canada who have
www.gctel.com Custom Calling Features There may be a charge for these services. Listen for two beeps. Call Forwarding is now discontinued. Call Forwarding This feature means your phone can transfer incoming
Custom Calling Features 1 2 4 GHI 7 PQRS ABC 3 DEF 5 JKL 8 TUV * 0 6 MNO 9 WXYZ # Custom Calling Features User s Manual Table of Contents This user guide provides instruction for the following Custom-Advanced
USER GUIDE Voice Verizon Business National Unified Messaging Service Enhanced Service Guide What Is Unified Messaging? Verizon Business National Unified Messaging Service is an interactive voicemail system
Table of Contents Introduction................................ Welcome to MTS Call Answer.................... Call Answer Features at a Glance................ 4 Basic Features.................................
table of contents ADVANCED PHONE SERVICE USER GUIDE December 2009 Version 1-800-360-8555 northerntel.ca/telephony What is NorthernTel Advanced Phone Service 2 What is included with the NorthernTel Advanced
VERIZON VOICE MAIL USER GUIDE DC/DE/MD/NJ/PA/VA REGION BUSINESS ABOUT YOUR VERIZON BUSINESS VOICE MAIL SERVICE Business Voice Mail service can be a benefit to your business and to callers who need to leave
Business Telephone User Guide 1 Proud to provide Conway s Electric, Water, Cable, Internet and Telephone services. Welcome to Conway Corporation Business Telephone Service We take pride in providing superior
reserves the right to change the specifications, functions, or features, at any time, without notice. has prepared this document for the use by its employees and customers. The information contained herein
BellSouth Complete Choice for Business plan BellSouth Complete Choice for Business plan Customized to your exact business needs Here s the all-in-one local calling plan where you can customize your local
wowforbusiness.com Business Services PHONE FEATURES User Guide BPGM.U.1506.R Anonymous Call Rejection 1. It s easy to activate and start blocking anonymous calls. Simply lift the receiver and press *77.
Commercial Telephone User Guide ing WELCOME Packages Welcome to Ciello. We are pleased to provide you with our quality service and support. We value relationships with our customers and look forward to