Offer Highly Available SAAS Solutions with Huawei. Huang Li Executive Vice President of isoftstone

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1 Offer Highly Available SAAS Solutions with Huawei Huang Li Executive Vice President of isoftstone

2 Contents Contents Significance of SMEs in Urban Development SME Status Quo IT Capabilities of SMEs Government Support for SMEs isoftstone & Huawei SME Service Platform Using the Platform to Serve SMEs Platform Highlights Page 1

3 Significance of SMEs in Urban Development (1/2) Small and Medium Enterprise (SME): SMEs are companies whose personnel numbers fall below certain limits. Small enterprises outnumber large companies and employ more people. SMEs are also said to drive innovation and competition in many economic sectors. This lecture talks about SMEs in China. SMEs must meet any of the following conditions: Workforce: < 2000 Sales volume: < CNY300 million Total asset: < CNY400 million SME Medium enterprises must have 300+ employees, CNY30+ million sales volume, and CNY40+ total asset. Page 2

4 Significance of SMEs in Urban Development (2/2) Contributing half of the national economy Absolute advantage in quantity: > 98% of total enterprises in China Support forces of economic growth: about 60% of GDP in terms of production and service value Major employment channel: > 75% of total employment in urban areas Important source of technical innovations: strong awareness, fast action Important support for local development: main income channel for residents, main source of local revenue Basic forces of economic reform: actively participating in market competition and promoting industrial structure upgrade Page 3

5 SME Status Quo Difficult financing High production cost Poor technical capability Backward management Blind production expansion Page 4

6 IT Capabilities of SMEs Capital, talent, and time: posing mounting pressures on IT development in SMEs Selfbuilt IT system Capital OA: 9 months CRM: 12 months ERP: 15 months Limited IT investment High hardware cost High maintenance cost Construction Process Equipment room, power supply, network, etc 150 Server, storage, system, and database 100 Cost (CNY thousand) Information software procurement 50 to 200 Annual wage for professional maintenance personnel 60 Talent Time Requiring professional personnel to implement IT projects and perform O&M Difficult to introduce talent that knows both technology and management, which is a major bottleneck to IT development for SMEs Required processes, such as service survey, system design, development, and testing, consume a couple of months and even years IT system construction periods cannot keep up with changing business needs due to rapid growth of SMEs Page 5

7 Government Support for SMEs Work Outline for 2014 SME Innovation and IT Development 1. Plan for building innovation capabilities for SMEs 2. Project for promoting intellectual property strategies for SMEs 3. Project for promoting IT development for SMEs Determine about 10 SME IT service platforms with a significant influence and driving functions, organize service resources, and aggregate application software for SMEs to improve capabilities in: R&D, design, operation, management, marketing, information sharing, financing, and talent training. Promote e-commerce transaction and service platform building, encourage IT service providers to implement professional plans, and allow for SMEs to create business models using e-commerce. Explore and promote cloud computing, Big Data, and mobile Internet technologies to provide smart terminals, cloud services, Software as a Service (SaaS), and service outsourcing for SMEs. Strengthen promotion: Host the 2014 SME IT service press conference as well as SME IT development forum and promotion activities at the Central China Investment and Trade Expo. Page 6

8 isoftstone & Huawei SME Service Platform: Functional Architecture Application providers provide products to form an application supermarket Enterprise application software SME Service Platform Enterprise customer Enterprise customers select applications to suit their needs Share software and hardware, resources, products, and services, and provide voice and data communication as well as industry applications for SMEs. SMEs can easily use cloud applications via cloud leasing and on-demand payment based on existing computers and networks without adding IT software or hardware. Such flexibility meets a variety of business needs, including e- commerce as well as production, sales, office, and personnel management. Page 7

9 isoftstone & Huawei SME Service Platform: Technical Architecture Network management interface Billing interface Software as a Service (SaaS) ISV portal Finance Operation management portal SaaS applications Application supermarket OA SaaS application: enterprise-level application API: standard interface for SaaS applications and platforms Field work PSI CRM Meeting assistant Sales Platform as a Service (PaaS) Communication capability Operating system Database PaaS Web middleware Payment capability J2EE running environment Open communication capability: encapsulating communication capabilities as IT services Diverse environments: development, testing, basic operation, and service operation Virtualized platform Physical resources Infrastructure Virtual server resource pool Virtual storage resource pool Virtual network resource pool Server Storage Network Cabinet, power supply, and air-conditioner Infrastructure as a Service (IaaS) Resource pool: physical and virtual resources Resource management and scheduling: elastic scheduling and management of virtual resources Page 8

10 Needs Solutions Using the Platform to Serve SMEs (1/4) Public cloud service platform: an effective approach for SMEs to achieve business transformation Ideally meets SMEs' five needs for IT systems: cost-efficiency, on-demand delivery, simple deployment, easy management, and flexible expansion. Limited capital Cost priority Cost- efficiency SMEs can lease the service platform without purchasing software or hardware Uncertain and unpredictable business growth Limited energy and capability for IT development Lack of professional IT technicians Changing IT development needs On-demand delivery Simple deployment Easy management Flexible expansion SaaS The business model based on on-demand delivery allows SMEs to pay for only what they have used. The platform leverages cloud computing to provide rich storage and computing capabilities as well as application systems. System O&M is implemented by the platform provider. The platform ensures sufficient openness and flexible expansion. Page 9

11 Using the Platform to Serve SMEs (2/4) What services can cloud computing provide for SMEs? Hardware IT resource integration SAAS Software as a Service Office, marketing, and production operation management software, engineering design and instant messaging software... Communication capability integration PAAS Platform as a Service Legitimate software development environment, SMS/MMS, positioning, and payment Application software and service integration IAAS Infrastructure as a Service Cloud host, storage, operating system, application server, and database Meeting assistant Field work app Wage app SMS Development environment Payment Cloud host Cloud storage Cloud database Page 10

12 Using the Platform to Serve SMEs (3/4) Rich, featured applications: bringing a wide range of benefits to SMEs Cloud resources Office management Production management Marketing management Use virtualization technology to converge IT resources and provide computing resource infrastructure services that can be used by SMEs on demand, including host service, elastic computing, storage backup, and network service. Typical applications: Site deployment, cloud host, cloud storage, and cloud firewall Build a private cloud platform to provide innovative paperless office solutions for SMEs to enable information sharing and work management. Typical applications: OA, meeting assistant, meeting cloud, enterprise microblog, and approval e- flow Use the e-government cloud platform to provide mobile IT solutions for SMEs to improve production and management efficiency. Typical applications: Field work app, wage app, Skyeye, cloud monitoring, and property management Leverage cutting-edge IT technologies of the cloud platform to keep SMEs abreast of customer information, seize business opportunities, and scientifically and quantitatively manage marketing activities. Typical applications: PSI, CRM, and cloud sales Page 11

13 Using the Platform to Serve SMEs (4/4) Promote effective information resource utilization and improve enterprise efficiency and productivity Arrive at the site and sign on via the field work app Record customer visits and give feedback Log in to a mobile office app Check to-dos 10:00 Process s 7:50 8:30 Instant communication Hold a call meeting with colleagues 10:30 11:00 Invite customers to dinner Submit an expense request Determine the next visit Sign off via the field work app 12:00 18:00 Arrange work for the next day 17:00 15:00 Check the PSI View real-time operation data Log in to the enterprise portal Check the wage via the wage app 20:00 Learn about latest information 21:30 Page 12

14 Platform Highlights (1/3) Complete operation support Service integrator (SI) News Unit User isoftstone & Huawei SME Service Platform Customer Application Log Responsibilities Position Subscription Product Resource Basic data Vault mode Menu Complete user and rights management Basic system data management Complaint Appraisal Customer, subscription, complaint, demand, and application assessment management, statistical report Demand Application assessment Statistical report Settlement Troubleshooting SI, application, product, resources, appraisal, settlement, and troubleshooting management Page 13

15 Cloud security support system Cloud security level specifications Platform Highlights (2/3) Platform features: more secure and robust Data security: Perform rights management, data encryption, periodical archiving, and internal backup or backup to external storage devices. Network security: Leverage multiple network security technologies, such as firewall, antivirus, vulnerability scanning; and technical measures to restrain inter-network access. Periodical backup: Perform online and offline data backup at regular intervals, and holistic remote backup. System security: Use latest security technologies to ensure system security and perform timely updates; and provide 24/7 system O&M to detect and rectify problems. Application security Terminal security Cloud security model Authentication & access control Internet Cloud terminal user Content audit Platform security Authentication & access control Monitoring & warning Data protection IPS Firewall Virtual isolation Physical security Cloud audit Monitoring & warning Physical protection Infrastructure protection Cloud computing center Cloud storage system Cloud security system Page 14

16 Real-time monitoring and log service Security testing and analysis Cloud security protection system service Technical support System support Platform Highlights (3/3) Provide holistic security protection services for SMEs 4A management: Perform equipment room, password, risk assessment, security audit, contingency plan, and backup management. Vault mode: To prevent information leakage, the system triggers "vault" management operations when operators perform data maintenance. Only authorized and verified operators can continue operations. Network security: Implement 24/7 monitoring to detect major security events in a timely manner. Security protection: Support network access through an encrypted VPN. Monitoring system: Perform vulnerability scanning, web page tamper resistance, and Internet content audit. Terminal security: Provide a unified authentication platform; complete account lifecycle management; and diverse security authentication modes, including static/dynamic passwords and SMS. Advanced security service Access control Tenant isolation Sharing among tenants Collaboration Role management Data security Key management Data encryption Ciphertext search Hybrid coding Virtual resource management Fault diagnosis Service backup & recovery Responsibility identification Vulnerability analysis Basic security service Account management Authorization management Rights management Data verification Privacy protection Fault tolerance Behavior recognition Resource monitoring Security audit Page 15 Cloud platform Cloud storage Cloud VM Cloud service Cloud data

17 THANK YOU Copyright 2014 Huawei Technologies Co., Ltd. All Rights Reserved. The information in this document may contain predictive statements including, without limitation, statements regarding the future financial and operating results, future product portfolio, new technology, etc. There are a number of factors that could cause actual results and developments to differ materially from those expressed or implied in the predictive statements. Therefore, such information is provided for reference purpose only and constitutes neither an offer nor an acceptance. Huawei may change the information at any time without notice.

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