10 Questions to Ask Your On-Demand Contact Center Provider. An Oracle White Paper September 2006

Size: px
Start display at page:

Download "10 Questions to Ask Your On-Demand Contact Center Provider. An Oracle White Paper September 2006"

Transcription

1 10 Questions to Ask Your On-Demand Contact Center Provider An Oracle White Paper September 2006

2 10 Questions to Ask Your On-Demand Contact Center Provider EXECUTIVE OVERVIEW Building and maintaining a contact center can prove cost-prohibitive and resourceintensive. Yet when you re committed to providing your customers with a personalized multichannel communications experience across sales, marketing, and service interactions, it s a must. Siebel CRM Call Center On Demand enables companies to a launch fully functional multi-channel center without the upfront investment in complex hardware and software traditionally required to build a contact center. INTRODUCTION Traditionally, companies have had to invest in telephony equipment which typically includes an automatic call distributor (ACD), interactive voice response (IVR) platform and computer telephony integration (CTI) to intelligently route calls to the correct agent and to prioritize customer inquiries. Siebel CRM Call Center On Demand delivers hosted voice, voic , , and Web communications as a fast, flexible, and affordable monthly service. The Siebel CRM Call Center On Demand solution is embedded directly into Siebel CRM On Demand, the hosted CRM solution, or available as a stand-alone hosted solution offering voice, voic , and reporting. Siebel CRM Call Center On Demand also provides flexible deployment options for organization with existing on-premise CRM deployments by integrating with Oracle ebusiness Suite, Peoplesoft Enterprise and Siebel CRM applications for rapid computer telephony integration (CTI). DOES YOUR SERVICE PROVIDER MEET THE ORACLE STANDARD? Here are 10 questions to ask. 1. Does your hosted CRM system provide out-of-the-box contact center functionality? For many companies, 70 percent or more of their customer interactions occur over the telephone. Only Siebel CRM On Demand offers Call Center On Demand a built-in hosted contact center with CRM functionality. 10 Questions to Ask Your On-Demand Contact Center Provider Page 2

3 Other vendors claim to offer hosted contact center functionality, but in reality all they provide is an interface (API) for customers to build their own integrations to third-party contact centers that must be purchased separately. 2. Does your hosted CRM system provide multiple communications channels such as inbound voice, voice mail, , fax, and Web communications? Siebel CRM Call Center On Demand comes standard with multi-channel support capabilities (voice, voic , , fax, and Web) to address the range of communications channels that today s customers require. Regardless of channel, all inbound communications are routed to the appropriate agent s Web-based screen using pre-defined skills-based routing and workflow rules. 3. Is your hosted CRM provider the worldwide leader in contact center and service applications? With more than 12 years of experience in delivering CRM globally, Siebel CRM On Demand is the industry-leading CRM solution experienced in delivering missioncritical business such as customer service and support. Garter, a leading analyst firm, consistently ranks Siebel products as the sole Leader in its annual Customer Service and Support Magic Quadrants and as the only Strong Positive rating in Gartner Group s CRM Customer Service Contact Center MarketScope report. 4. Can your hosted CRM provider route calls to remote agents? Remote agent capabilities can dramatically reduce overhead and provide recruiting and retention benefits while enabling the call center to gain access to more qualified agents at lower cost. Siebel CRM Call Center On Demand enables call blending for office, remote and work-at-home agents using the same CRM system across the organization. Due to the premise-based nature of traditional contact center software, other CRM systems require employees to be physically located in the same location as the telephony equipment. If you need to open a new office, you must duplicate your existing on-premise telephony infrastructure. 5. How are application upgrades handled by your CRM provider? Because Oracle provides all the CRM and contact center functionality together, application upgrades and support are handled through one company Oracle. Upgrades are passed through behind the scenes with minimal disruption. Other hosted vendors lacking Oracle s R&D resources use third-party vendors for analytics, data warehousing, contact center capabilities, and more. This bolt-on approach involves significant risks for customers. An upgrade by one party can cause a ripple effect requiring multiple calls on your part and ongoing integration headaches, rapidly increasing your total cost of ownership. 10 Questions to Ask Your On-Demand Contact Center Provider Page 3

4 6. Does your hosted CRM provider support both packet-switched and Voice over IP calls? Contact center administrators want a platform that supports today s most common call technologies while providing capabilities to support emerging standards. Siebel CRM Call Center On Demand supports traditional packet-switched telephone networks (PSTN) and the newer Voice over Internet protocol (VoIP) and Session-Initiated Protocol (SIP) making the choice of technology yours and not your vendors. 7. Does your hosted CRM provider include out-of-the-box contact center and CRM reporting and analytics? Oracle s built-in analytics across contact center and CRM capabilities run on Oracle s business intelligence and analytics technology, eliminating the need to buy, integrate or maintain reporting and analytics software packages from multiple vendors. By capturing real-time activities and interactions from multiple channels in a single database, organizations are able to gain deep customer insight with comprehensive real-time, historical and ad-hoc analytics. Other hosted vendors make you responsible for integrating a third-party CRM analytics solution that you must also integrate with a third-party contact center provider. The result is a web of integrations that drain your resources and increase your total cost of ownership. 8. Can you receive phone calls through any phone using your hosted contact center provider? Siebel CRM Call Center On Demand allows users to route telephone calls and voic s to any phone, including mobile phones and handheld devices such as a Blackberry. Furthermore, organizations can choose to deliver voice traffic securely over the public Internet or via a dedicated private line. 9. Who hosts your communications traffic? While other hosted communications providers may use second-tier hosting partners to house your valuable customer data, we ve partnered with tier-one voice carriers to deliver the most secure, reliable and scalable platform in the CRM industry. 10. Does your hosted CRM provider offer contact center functionality built-in to industry-specific solutions? Some other vendors claim that a few cosmetic changes to field or tab names constitute a vertical solution. Worse yet, other vendors expect you to do the work of tailoring a solution to the needs of your industry. Siebel CRM On Demand s Industry Editions reflect our unmatched expertise with industry-specific CRM, and include pre-built optimizations at all three levels of the solution: the user interface, data model, and process and logic level, including built-in contact center capabilities. 10 Questions to Ask Your On-Demand Contact Center Provider Page 4

5 Siebel CRM On Demand s Industry Editions reflect lessons learned from CRM deployments to hundreds of thousands of end users in specific industries. These editions enable you to rapidly deploy a hosted CRM solution that best meets your needs, foregoing the costs and risks of customizing a generic solution from other vendors. CONCLUSION Building and maintaining a contact center can be cost-prohibitive and resourceintensive. Though, companies have had to invest in rich telephony equipment to intelligently route calls to the correct agent and to prioritize customer inquiries, Siebel CRM Call Center On Demand provides world-class support via voice, voice mail, , and the Web without the upfront investment in complex hardware and software. 10 Questions to Ask Your On-Demand Contact Center Provider Page 5

6 10 Questions to Ask Your On-Demand Contact Center Provider May 2006 Deleted: Hosted Oracle Corporation World Headquarters 500 Oracle Parkway Redwood Shores, CA U.S.A. Worldwide Inquiries: Phone: Fax: oracle.com Copyright 2006, Oracle. All rights reserved. This document is provided for information purposes only and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. Oracle, JD Edwards, PeopleSoft, and Siebel are registered trademarks of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.

SIEBEL CONTACT CENTER AND SERVICE APPLICATIONS

SIEBEL CONTACT CENTER AND SERVICE APPLICATIONS SIEBEL CONTACT CENTER AND SERVICE APPLICATIONS Deliver a great customer experience that sets you apart, improves efficiency and drives profitability with Oracle s Siebel Contact Center and Service applications.

More information

Simplifying Contact Center Technology

Simplifying Contact Center Technology Simplifying Contact Center Technology Eliminating complexity with a single-vendor on-demand contact center solution An Oracle White Paper August 2006 Simplifying Contact Center Technology EXECUTIVE OVERVIEW

More information

Oracle s BigMachines Solutions. Cloud-Based Configuration, Pricing, and Quoting Solutions for Enterprises and Fast-Growing Midsize Companies

Oracle s BigMachines Solutions. Cloud-Based Configuration, Pricing, and Quoting Solutions for Enterprises and Fast-Growing Midsize Companies Oracle s BigMachines Solutions Cloud-Based Configuration, Pricing, and Quoting Solutions for Enterprises and Fast-Growing Midsize Companies Oracle s BigMachines cloud-based solutions enable both enterprise

More information

SIEBEL CRM CALL CENTER ON DEMAND

SIEBEL CRM CALL CENTER ON DEMAND SIEBEL CRM CALL CENTER ON DEMAND With our hosted, multichannel solution, you ll get the technology to help you create an efficient call center for resolving problems, lowering costs, and enhancing your

More information

Five Things to Consider in an Enterprise CRM Evaluation. An Oracle White Paper July 2010

Five Things to Consider in an Enterprise CRM Evaluation. An Oracle White Paper July 2010 Five Things to Consider in an Enterprise CRM Evaluation An Oracle White Paper July 2010 Five Things to Consider in an Enterprise CRM Evaluation EXECUTIVE OVERVIEW When it comes to Customer Relationship

More information

Oracle Sales Cloud Configuration, Customization and Integrations

Oracle Sales Cloud Configuration, Customization and Integrations WINTER 15 Oracle Sales Cloud Configuration, Customization and Integrations Oracle's standards-based, open and flexible platform makes it easy to rapidly build and deploy rich applications or integrate

More information

SIEBEL CRM ON DEMAND ANALYTICS

SIEBEL CRM ON DEMAND ANALYTICS SIEBEL CRM ON DEMAND ANALYTICS Siebel CRM On Demand delivers analytics everywhere with the industry s most powerful analytic capabilities. From the home page to analytic dashboards embedded throughout

More information

What you need from an Enterprise Grade CRM System. An Oracle White Paper November 2008

What you need from an Enterprise Grade CRM System. An Oracle White Paper November 2008 What you need from an Enterprise Grade CRM System An Oracle White Paper November 2008 What you need from an Enterprise Grade CRM System EXECUTIVE OVERVIEW When it comes to Customer Relationship Management

More information

Express Implementation for Electric Utilities

Express Implementation for Electric Utilities ORACLE UTILITIES Customer Care and Billing Express Implementation for Electric Utilities An Professional Services Offering The Electricity Business Is Changing Today s electric utility finds it almost

More information

Oracle Fusion Human Capital Management Overview and Frequently Asked Questions

Oracle Fusion Human Capital Management Overview and Frequently Asked Questions Oracle Fusion Human Capital Management Overview and Frequently Asked Questions Oracle Fusion Human Capital Management (Oracle Fusion HCM) was built from the ground up to help your organization know its

More information

SIEBEL CRM ON DEMAND SERVICE

SIEBEL CRM ON DEMAND SERVICE SIEBEL CRM ON DEMAND SERVICE The success of a business depends, in large part, on the quality of customer service that business provides. Siebel CRM On Demand Service gives you the tools you need to enhance

More information

The Next Generation of Local Government: Transforming Non-Emergency and 311 Call Center Solutions to a Complete Constituent Experience

The Next Generation of Local Government: Transforming Non-Emergency and 311 Call Center Solutions to a Complete Constituent Experience The Next Generation of Local Government: Transforming Non-Emergency and 311 Call Center Solutions to a Complete Constituent Experience An Oracle White Paper February 2013 The Next Generation of Local Government

More information

Reduce Trial Costs While Increasing Study Speed and Data Quality with Oracle Siebel CTMS Cloud Service

Reduce Trial Costs While Increasing Study Speed and Data Quality with Oracle Siebel CTMS Cloud Service Reduce Trial Costs While Increasing Study Speed and Data Quality with Oracle Siebel CTMS Cloud Service Comprehensive Enterprise Trial Management in the Cloud Oracle Siebel CTMS Cloud Service lets you effectively

More information

Monitoring and Diagnosing Production Applications Using Oracle Application Diagnostics for Java. An Oracle White Paper December 2007

Monitoring and Diagnosing Production Applications Using Oracle Application Diagnostics for Java. An Oracle White Paper December 2007 Monitoring and Diagnosing Production Applications Using Oracle Application Diagnostics for Java An Oracle White Paper December 2007 Monitoring and Diagnosing Production Applications Using Oracle Application

More information

Oracle and Telephony@Work

Oracle and Telephony@Work Oracle and Telephony@Work Acquisition Announcement Customer and Partner Presentation June 13, 2006 Expands Oracle On Demand with Leading IP-based Contact Center Solution THIS DOCUMENT IS FOR INFORMATIONAL

More information

SIEBEL HEALTHCARE SOLUTIONS

SIEBEL HEALTHCARE SOLUTIONS SIEBEL HEALTHCARE SOLUTIONS Oracle s Siebel Healthcare offers rich relationship management solutions designed specifically for health insurance, employee benefits, and care delivery organizations. It enables

More information

Business Intelligence and Service Oriented Architectures. An Oracle White Paper May 2007

Business Intelligence and Service Oriented Architectures. An Oracle White Paper May 2007 Business Intelligence and Service Oriented Architectures An Oracle White Paper May 2007 Note: The following is intended to outline our general product direction. It is intended for information purposes

More information

Oracle Role Manager. An Oracle White Paper Updated June 2009

Oracle Role Manager. An Oracle White Paper Updated June 2009 Oracle Role Manager An Oracle White Paper Updated June 2009 Oracle Role Manager Introduction... 3 Key Benefits... 3 Features... 5 Enterprise Role Lifecycle Management... 5 Organization and Relationship

More information

An Oracle White Paper July 2011. Oracle Desktop Virtualization Simplified Client Access for Oracle Applications

An Oracle White Paper July 2011. Oracle Desktop Virtualization Simplified Client Access for Oracle Applications An Oracle White Paper July 2011 Oracle Desktop Virtualization Simplified Client Access for Oracle Applications Overview Oracle has the world s most comprehensive portfolio of industry-specific applications

More information

Oracle Primavera Gateway

Oracle Primavera Gateway Oracle Primavera Gateway Disclaimer The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is

More information

ORACLE ADVANCED INBOUND TELEPHONY

ORACLE ADVANCED INBOUND TELEPHONY ORACLE ADVANCED INBOUND TELEPHONY KEY FEATURES Oracle Advanced Inbound Telephony is an application that COMPREHENSIVE CTI AND TELEPHONY SUPPORT Support enterprise-wide, multi-site contact centers Support

More information

Oracle Communications Extension Group: Enterprise Application Guide ORACLE WHITE PAPER AUGUST 2015

Oracle Communications Extension Group: Enterprise Application Guide ORACLE WHITE PAPER AUGUST 2015 Oracle Communications Extension Group: Enterprise Application Guide ORACLE WHITE PAPER AUGUST 2015 Disclaimer The following is intended to outline our general product direction. It is intended for information

More information

MANAGING A SMOOTH MARKETING AUTOMATION SOFTWARE IMPLEMENTATION

MANAGING A SMOOTH MARKETING AUTOMATION SOFTWARE IMPLEMENTATION MANAGING A SMOOTH MARKETING AUTOMATION SOFTWARE IMPLEMENTATION If you ve neglected the advantages of marketing automation software because you think implementation will be complex, read on... MANAGING

More information

An Oracle White Paper February 2009. Real-time Data Warehousing with ODI-EE Changed Data Capture

An Oracle White Paper February 2009. Real-time Data Warehousing with ODI-EE Changed Data Capture An Oracle White Paper February 2009 Real-time Data Warehousing with ODI-EE Changed Data Capture Executive Overview Today s integration project teams face the daunting challenge of deploying integrations

More information

An Oracle White Paper June 2009. Integration Technologies for Primavera Solutions

An Oracle White Paper June 2009. Integration Technologies for Primavera Solutions An Oracle White Paper June 2009 Integration Technologies for Primavera Solutions Introduction... 1 The Integration Challenge... 2 Integration Methods for Primavera Solutions... 2 Integration Application

More information

Oracle Data Integrator and Oracle Warehouse Builder Statement of Direction

Oracle Data Integrator and Oracle Warehouse Builder Statement of Direction First Published January 2010 Updated October 2013 Oracle Data Integrator and Oracle Warehouse Builder Statement of Direction Disclaimer This document in any form, software or printed matter, contains proprietary

More information

An Oracle White Paper August 2013. Oracle Service Cloud Integration with Oracle Siebel Service

An Oracle White Paper August 2013. Oracle Service Cloud Integration with Oracle Siebel Service An Oracle White Paper August 2013 Oracle Service Cloud Integration with Oracle Siebel Service Disclaimer The following is intended to outline our general product direction. It is intended for information

More information

April 2014. Oracle Higher Education Investment Executive Brief

April 2014. Oracle Higher Education Investment Executive Brief April 2014 Oracle Higher Education Investment Executive Brief Disclaimer The following is intended to outline our general product direction. It is intended for information purposes only, and may not be

More information

October 2013. A New Standard for Excellence. Transforming Education and Research with Oracle Innovation

October 2013. A New Standard for Excellence. Transforming Education and Research with Oracle Innovation October 2013 A New Standard for Excellence Transforming Education and Research with Oracle Innovation Disclaimer The following is intended to outline our general product direction. It is intended for information

More information

An Oracle White Paper July 2013. Introducing the Oracle Home User in Oracle Database 12c for Microsoft Windows

An Oracle White Paper July 2013. Introducing the Oracle Home User in Oracle Database 12c for Microsoft Windows An Oracle White Paper July 2013 Introducing the Oracle Home User Introduction Starting with Oracle Database 12c Release 1 (12.1), Oracle Database on Microsoft Windows supports the use of an Oracle Home

More information

Oracle Knowledge Solutions for Insurance. Answers that Fuel Growth

Oracle Knowledge Solutions for Insurance. Answers that Fuel Growth Oracle Knowledge Solutions for Insurance Answers that Fuel Growth When seeking to boost market share and customer retention rates, having answers makes all the difference. Timely answers help brokers and

More information

Oracle Health Sciences Suite of Life Sciences Solutions

Oracle Health Sciences Suite of Life Sciences Solutions Oracle Health Sciences Suite of Life Sciences Solutions Integrated Solutions for Global Clinical Trials Oracle Health Sciences provides the world s broadest set of integrated life sciences solutions, enabling

More information

INFORMATION PUTS INSIGHTS INTO ACTION

INFORMATION PUTS INSIGHTS INTO ACTION INFORMATION PUTS INSIGHTS INTO ACTION Realize the Value of Your Hospitality Brand Siebel Group Sales and Event Management Hospitality companies across the globe face an intensely challenging business climate.

More information

Manage Oracle Database Users and Roles Centrally in Active Directory or Sun Directory. Overview August 2008

Manage Oracle Database Users and Roles Centrally in Active Directory or Sun Directory. Overview August 2008 Manage Oracle Database Users and Roles Centrally in Active Directory or Sun Directory Overview August 2008 Introduction... 3 Centralizing DataBase Account Management using Existing Directories with OVD...

More information

A Comprehensive Solution for API Management

A Comprehensive Solution for API Management An Oracle White Paper March 2015 A Comprehensive Solution for API Management Executive Summary... 3 What is API Management?... 4 Defining an API Management Strategy... 5 API Management Solutions from Oracle...

More information

Virtual Contact Center

Virtual Contact Center Virtual Contact Center Zendesk Integration Configuration Guide Version 7.1 Revision 1.0 Copyright 2012, 8x8, Inc. All rights reserved. This document is provided for information purposes only and the contents

More information

Next Generation Siebel Monitoring: A Real World Customer Experience. An Oracle White Paper June 2010

Next Generation Siebel Monitoring: A Real World Customer Experience. An Oracle White Paper June 2010 Next Generation Siebel Monitoring: A Real World Customer Experience An Oracle White Paper June 2010 Next Generation Siebel Monitoring: A Real World Customer Experience Table of Contents Introduction...

More information

Mobile Technology for Wealth Management Advisors

Mobile Technology for Wealth Management Advisors An Oracle White Paper Jan 2010 Mobile Technology for Wealth Management Advisors Disclaimer The following is intended to outline our general product direction. It is intended for information purposes only,

More information

Managed Storage Services

Managed Storage Services An Oracle White Paper January 2014 Managed Storage Services Designed to Meet Your Custom Needs for Availability, Reliability and Security A complete Storage Solution Oracle Managed Cloud Services (OMCS)

More information

Virtual Contact Center

Virtual Contact Center Virtual Contact Center MS Dynamics CRM Integration Configuration Guide Version 7.0 Revision 1.0 Copyright 2012, 8x8, Inc. All rights reserved. This document is provided for information purposes only and

More information

An Oracle White Paper June, 2013. Enterprise Manager 12c Cloud Control Application Performance Management

An Oracle White Paper June, 2013. Enterprise Manager 12c Cloud Control Application Performance Management An Oracle White Paper June, 2013 Enterprise Manager 12c Cloud Control Executive Overview... 2 Introduction... 2 Business Application Performance Monitoring... 3 Business Application... 4 User Experience

More information

Highmark Unifies Identity Data With Oracle Virtual Directory. An Oracle White Paper January 2009

Highmark Unifies Identity Data With Oracle Virtual Directory. An Oracle White Paper January 2009 Highmark Unifies Identity Data With Oracle Virtual Directory An Oracle White Paper January 2009 Highmark Unifies Identity Data With Oracle Virtual Directory Executive Summary... 3 The Challenge: A Single

More information

An Oracle White Paper November 2011. Financial Crime and Compliance Management: Convergence of Compliance Risk and Financial Crime

An Oracle White Paper November 2011. Financial Crime and Compliance Management: Convergence of Compliance Risk and Financial Crime An Oracle White Paper November 2011 Financial Crime and Compliance Management: Convergence of Compliance Risk and Financial Crime Disclaimer The following is intended to outline our general product direction.

More information

An Oracle White Paper May 2011. Distributed Development Using Oracle Secure Global Desktop

An Oracle White Paper May 2011. Distributed Development Using Oracle Secure Global Desktop An Oracle White Paper May 2011 Distributed Development Using Oracle Secure Global Desktop Introduction One of the biggest challenges software development organizations face today is how to provide software

More information

Oracle Taleo Enterprise Cloud Service. Talent Intelligence for Employee Insight

Oracle Taleo Enterprise Cloud Service. Talent Intelligence for Employee Insight Oracle Taleo Enterprise Cloud Service Talent Intelligence for Employee Insight Talent intelligence comprises insight and information about your people. It provides executives with a high-level view of

More information

INFORMATION SIMPLIFIED

INFORMATION SIMPLIFIED INFORMATION SIMPLIFIED Business Solutions for the Aerospace and Defense Industry Primavera Project Portfolio Management Applications Remaining Competitive and Compliant in the Aerospace and Defense Industry

More information

Guide to Services. For Portal Software Customers and Partners

Guide to Services. For Portal Software Customers and Partners Guide to Services For Portal Software Customers and Partners Welcome. We look forward to serving you by continuing to support your Portal Software investments. In the meantime, please continue to use

More information

An Oracle White Paper September 2011 (updated) Oracle User Productivity Kit - Best Practices for Upgrade Projects

An Oracle White Paper September 2011 (updated) Oracle User Productivity Kit - Best Practices for Upgrade Projects An Oracle White Paper September 2011 (updated) Oracle User Productivity Kit - Best Practices for Upgrade Projects 0 Executive Overview Enterprise application upgrades are a major undertaking and if not

More information

The Case for a Stand-alone Rating Engine for Insurance. An Oracle Brief April 2009

The Case for a Stand-alone Rating Engine for Insurance. An Oracle Brief April 2009 The Case for a Stand-alone Rating Engine for Insurance An Oracle Brief April 2009 The Case for a Stand-alone Rating Engine for Insurance Stand-alone rating engines provide the opportunity to modernize

More information

Field Service Management in the Cloud

Field Service Management in the Cloud Field Service Management in the Cloud The Rise of Cloud Applications for Mission-Critical Tasks ORACLE WHITE PAPER DECEMBER 2014 Introduction Since the introduction of cloud applications for customer relationship

More information

Ensuring Web Service Quality for Service-Oriented Architectures. An Oracle White Paper June 2008

Ensuring Web Service Quality for Service-Oriented Architectures. An Oracle White Paper June 2008 Ensuring Web Service Quality for Service-Oriented Architectures An Oracle White Paper June 2008 Ensuring Web Service Quality for Service-Oriented Architectures WEB SERVICES OFFER NEW OPPORTUNITIES AND

More information

Integrating Tutor and UPK Content: A Complete User Documentation Solution. An Oracle White Paper April 2008

Integrating Tutor and UPK Content: A Complete User Documentation Solution. An Oracle White Paper April 2008 Integrating Tutor and UPK Content: A Complete User Documentation Solution An Oracle White Paper April 2008 Integrating Tutor and UPK Content: A Complete User Documentation Solution TUTOR OR UPK? Oracle

More information

One View Report Samples Warehouse Management

One View Report Samples Warehouse Management One View Report Samples Warehouse Management Introduction... 1 Application: One View Warehouse Request Inquiry P46270... 2 Report: Warehouse Pick Request Analysis... 2 Report: Warehouse Putaway Request

More information

Oracle s Solution for Secure Remote Workers. Providing Protected Access to Enterprise Communications

Oracle s Solution for Secure Remote Workers. Providing Protected Access to Enterprise Communications Oracle s Solution for Secure Remote Workers Providing Protected Access to Enterprise Communications Our forecast shows that the worldwide mobile worker population will increase to more than 1.3 billion

More information

Oracle Business Intelligence Applications Overview. An Oracle White Paper March 2007

Oracle Business Intelligence Applications Overview. An Oracle White Paper March 2007 Oracle Business Intelligence Applications Overview An Oracle White Paper March 2007 Note: The following is intended to outline our general product direction. It is intended for information purposes only,

More information

Accelerating the Transition to Hybrid Cloud with Oracle Managed Cloud Integration Service

Accelerating the Transition to Hybrid Cloud with Oracle Managed Cloud Integration Service Accelerating the Transition to Hybrid Cloud with Oracle Managed Cloud Integration Service How to Connect Applications More Quickly and with Less Risk O R A C L E W H I T E P A P E R O C T O B E R 2 0 1

More information

March 2014. Oracle Business Intelligence Discoverer Statement of Direction

March 2014. Oracle Business Intelligence Discoverer Statement of Direction March 2014 Oracle Business Intelligence Discoverer Statement of Direction Oracle Statement of Direction Oracle Business Intelligence Discoverer Disclaimer This document in any form, software or printed

More information

Oracle Identity Management Concepts and Architecture. An Oracle White Paper December 2003

Oracle Identity Management Concepts and Architecture. An Oracle White Paper December 2003 Oracle Identity Management Concepts and Architecture An Oracle White Paper December 2003 Oracle Identity Management Concepts and Architecture Introduction... 3 Identity management... 3 What is Identity

More information

An Oracle White Paper Released Sept 2008

An Oracle White Paper Released Sept 2008 Performance and Scalability Benchmark: Siebel CRM Release 8.0 Industry Applications on HP BL460c/BL680c Servers running Microsoft Windows Server 2008 Enterprise Edition and SQL Server 2008 (x64) An Oracle

More information

Driving Strategic Planning with Predictive Modeling. An Oracle White Paper Updated July 2008

Driving Strategic Planning with Predictive Modeling. An Oracle White Paper Updated July 2008 Driving Strategic Planning with Predictive Modeling An Oracle White Paper Updated July 2008 Driving Strategic Planning with Predictive Modeling With a functioning strategic planning process, users can

More information

An Oracle Best Practice Guide April 2012. Best Practices for Implementing Contact Center Experiences

An Oracle Best Practice Guide April 2012. Best Practices for Implementing Contact Center Experiences An Oracle Best Practice Guide April 2012 Best Practices for Implementing Contact Center Experiences Introduction... 1 Understanding the Challenges of Contact Center Processes... 2 Addressing the Challenges

More information

Oracle Business Intelligence Enterprise Edition Plus and Microsoft Office SharePoint Server. An Oracle White Paper October 2008

Oracle Business Intelligence Enterprise Edition Plus and Microsoft Office SharePoint Server. An Oracle White Paper October 2008 Oracle Business Intelligence Enterprise Edition Plus and Microsoft Office SharePoint Server An Oracle White Paper October 2008 Oracle Business Intelligence Enterprise Edition Plus and Microsoft Office

More information

Driving Down the High Cost of Storage. Pillar Axiom 600

Driving Down the High Cost of Storage. Pillar Axiom 600 Driving Down the High Cost of Storage Pillar Axiom 600 Accelerate Initial Time to Value, and Control Costs over the Long Term Make a storage investment that will pay off in rapid time to value and low

More information

An Oracle White Paper April 2011. Oracle Fusion Talent Management Overview

An Oracle White Paper April 2011. Oracle Fusion Talent Management Overview An Oracle White Paper April 2011 Oracle Fusion Talent Management Overview Disclaimer The following is intended to outline our general product direction. It is intended for information purposes only, and

More information

Mobile-First Strategy. CIO Executive Interview

Mobile-First Strategy. CIO Executive Interview Mobile-First Strategy CIO Executive Interview Mark Sunday, CIO of Oracle Corporation, interviewed Suhas Uliyar, Vice President of Mobile Strategy Product Management at Oracle, to learn about the critical

More information

INFORMATION CONNECTED

INFORMATION CONNECTED INFORMATION CONNECTED Cover Your Lending and Leasing Business from All Angles Oracle FLEXCUBE Lending and Leasing Define. Comply. Collect. Adapt. A Comprehensive Solution for All Your Lending Needs The

More information

An Oracle White Paper October 2010. Siebel Financial Services Customer Relationship Management for Banking

An Oracle White Paper October 2010. Siebel Financial Services Customer Relationship Management for Banking An Oracle White Paper October 2010 Siebel Financial Services Customer Relationship Management for Banking Executive Overview Banks are in constant interaction with customers. A winning and proven strategy

More information

An Oracle White Paper November 2011. Knowledge-Infused Customer Relationship Management: A Game-Changing Investment for Customer Support

An Oracle White Paper November 2011. Knowledge-Infused Customer Relationship Management: A Game-Changing Investment for Customer Support An Oracle White Paper November 2011 Knowledge-Infused Customer Relationship Management: A Game-Changing Investment for Customer Support Executive Overview Combining knowledge management (KM) with customer

More information

ORACLE USER PRODUCTIVITY KIT

ORACLE USER PRODUCTIVITY KIT ORACLE USER PRODUCTIVITY KIT KEY FEATURES AND BENEFITS DRIVE USER PRODUCTIVITY, MITIGATE RISK, CONDENSE PROJECT TIMELINE FEATURES Single, synchronized authoring session creates multiple outputs tailored

More information

Achieving Sarbanes-Oxley Compliance with Oracle Identity Management. An Oracle White Paper September 2005

Achieving Sarbanes-Oxley Compliance with Oracle Identity Management. An Oracle White Paper September 2005 Achieving Sarbanes-Oxley Compliance with Oracle Identity Management An Oracle White Paper September 2005 Achieving Sarbanes-Oxley Compliance with Oracle Identity Management INTRODUCTION The Sarbanes-Oxley

More information

ORACLE BUSINESS INTELLIGENCE SUITE ENTERPRISE EDITION PLUS

ORACLE BUSINESS INTELLIGENCE SUITE ENTERPRISE EDITION PLUS Oracle Fusion editions of Oracle's Hyperion performance management products are currently available only on Microsoft Windows server platforms. The following is intended to outline our general product

More information

CRM On Demand now hosted locally in Europe. An Oracle White Paper 2011

CRM On Demand now hosted locally in Europe. An Oracle White Paper 2011 CRM On Demand now hosted locally in Europe An Oracle White Paper 2011 Innovation, fuelled by the rapid development of new technologies, continues to drive competitive advantage in the area of customer

More information

An Oracle White Paper April, 2010. Effective Account Origination with Siebel Financial Services Customer Order Management for Banking

An Oracle White Paper April, 2010. Effective Account Origination with Siebel Financial Services Customer Order Management for Banking An Oracle White Paper April, 2010 Effective Account Origination with Siebel Financial Services Customer Order Management for Banking Executive Overview In the absence of an enterprise account origination

More information

ENTERPRISE EDITION ORACLE DATA SHEET KEY FEATURES AND BENEFITS ORACLE DATA INTEGRATOR

ENTERPRISE EDITION ORACLE DATA SHEET KEY FEATURES AND BENEFITS ORACLE DATA INTEGRATOR ORACLE DATA INTEGRATOR ENTERPRISE EDITION KEY FEATURES AND BENEFITS ORACLE DATA INTEGRATOR ENTERPRISE EDITION OFFERS LEADING PERFORMANCE, IMPROVED PRODUCTIVITY, FLEXIBILITY AND LOWEST TOTAL COST OF OWNERSHIP

More information

Oracle Banking Platform. Enabling Transformation of Retail Banking

Oracle Banking Platform. Enabling Transformation of Retail Banking Oracle Banking Platform Enabling Transformation of Retail Banking Putting the Customer at the Heart of the Business Model The banking industry is undergoing unprecedented change. Banks are challenged to

More information

For Midsize Organizations. Oracle Product Brief Oracle Business Intelligence Standard Edition One

For Midsize Organizations. Oracle Product Brief Oracle Business Intelligence Standard Edition One For Midsize Organizations Oracle Product Brief Edition One Why your organization needs a Business Intelligence (BI) solution A large and growing supply of highly valuable data when does this become a burden

More information

One View Report Samples Financials

One View Report Samples Financials One View Report Samples Financials Introduction... 1 Application: One View Customer Ledger Inquiry Accounts Receivable P03B2022... 2 Report: Open Invoices... 2 Report: Customer Balance... 4 Report: Open

More information

Attestation of Identity Information. An Oracle White Paper May 2006

Attestation of Identity Information. An Oracle White Paper May 2006 Attestation of Identity Information An Oracle White Paper May 2006 Attestation of Identity Information INTRODUCTION... 3 CHALLENGES AND THE NEED FOR AUTOMATED ATTESTATION... 3 KEY FACTORS, BENEFITS AND

More information

An Oracle White Paper September 2012. Oracle Database and the Oracle Database Cloud

An Oracle White Paper September 2012. Oracle Database and the Oracle Database Cloud An Oracle White Paper September 2012 Oracle Database and the Oracle Database Cloud 1 Table of Contents Overview... 3 Cloud taxonomy... 4 The Cloud stack... 4 Differences between Cloud computing categories...

More information

Virtual Contact Center

Virtual Contact Center Virtual Contact Center Zendesk CTI Integration Configuration Guide Version 8.0 Revision 1.0 Copyright 2013, 8x8, Inc. All rights reserved. This document is provided for information purposes only and the

More information

ORACLE SOCIAL ENGAGEMENT AND MONITORING CLOUD SERVICE

ORACLE SOCIAL ENGAGEMENT AND MONITORING CLOUD SERVICE ORACLE SOCIAL ENGAGEMENT AND MONITORING CLOUD SERVICE KEY FEATURES Global social media, web, and news feed data Market-leading listening quality Automatic categorization Configurable dashboards, drill-down

More information

Use Your Contact Center to Build a Better Customer Experience

Use Your Contact Center to Build a Better Customer Experience SAP Brief SAP Customer Relationship Management SAP Contact Center Objectives Use Your Contact Center to Build a Better Customer Experience Engage your customers across all points of contact Engage your

More information

Best Practices for Chat Deployments

Best Practices for Chat Deployments Best Practices for Chat Deployments With Oracle Chat Cloud Service INTRODUCTION The popularity of chat continues to grow in dramatic fashion, but there is still a disparity between what organizations are

More information

An Oracle White Paper March 2012. Managing Metadata with Oracle Data Integrator

An Oracle White Paper March 2012. Managing Metadata with Oracle Data Integrator An Oracle White Paper March 2012 Managing Metadata with Oracle Data Integrator Introduction Metadata information that describes data is the foundation of all information management initiatives aimed at

More information

ORACLE BUSINESS INTELLIGENCE SUITE ENTERPRISE EDITION PLUS

ORACLE BUSINESS INTELLIGENCE SUITE ENTERPRISE EDITION PLUS ORACLE BUSINESS INTELLIGENCE SUITE ENTERPRISE EDITION PLUS PRODUCT FACTS & FEATURES KEY FEATURES Comprehensive, best-of-breed capabilities 100 percent thin client interface Intelligence across multiple

More information

An Oracle White Paper November 2010. Oracle Business Intelligence Standard Edition One 11g

An Oracle White Paper November 2010. Oracle Business Intelligence Standard Edition One 11g An Oracle White Paper November 2010 Oracle Business Intelligence Standard Edition One 11g Introduction Oracle Business Intelligence Standard Edition One is a complete, integrated BI system designed for

More information

ORACLE BUSINESS INTELLIGENCE APPLICATIONS FOR JD EDWARDS ENTERPRISEONE

ORACLE BUSINESS INTELLIGENCE APPLICATIONS FOR JD EDWARDS ENTERPRISEONE ORACLE BUSINESS INTELLIGENCE APPLICATIONS FOR JD EDWARDS ENTERPRISEONE Organizations with the ability to transform information into action enjoy a strategic advantage over their competitors. Reduced costs,

More information

Business Intelligence and Enterprise Performance Management: Trends for Midsize Companies. An Oracle White Paper Updated July 2008

Business Intelligence and Enterprise Performance Management: Trends for Midsize Companies. An Oracle White Paper Updated July 2008 Business Intelligence and Enterprise Performance Management: Trends for Midsize Companies An Oracle White Paper Updated July 2008 Business Intelligence and Enterprise Performance Management: Trends for

More information

An Oracle White Paper February 2013. Integration with Oracle Fusion Financials Cloud Service

An Oracle White Paper February 2013. Integration with Oracle Fusion Financials Cloud Service An Oracle White Paper February 2013 Integration with Oracle Fusion Financials Cloud Service Executive Overview Cloud computing is a vision that is increasingly turning to reality for many companies. Enterprises,

More information

Oracle Internet of Things Cloud Service

Oracle Internet of Things Cloud Service O R A C L E D A T A S H E E T Oracle Internet of Things Cloud Service We live in a world where billions of connected devices, from smart vehicles to smart meters, generate ever-increasing quantities of

More information

Oracle Mobile Cloud Service. A Complete Strategy for Developing, Deploying, and Monitoring Mobile Apps

Oracle Mobile Cloud Service. A Complete Strategy for Developing, Deploying, and Monitoring Mobile Apps Oracle Mobile Cloud Service A Complete Strategy for Developing, Deploying, and Monitoring Mobile Apps Overview Emerging technologies have a way of quickly becoming conventional. Consider cloud computing.

More information

June, 2015 Oracle s Siebel CRM Statement of Direction Client Platform Support

June, 2015 Oracle s Siebel CRM Statement of Direction Client Platform Support June, 2015 Oracle s Siebel CRM Statement of Direction Client Platform Support Oracle s Siebel CRM Statement of Direction IP2016 Client Platform Support Disclaimer This document in any form, software or

More information

ORACLE TELESALES ORACLE DATA SHEET KEY FEATURES

ORACLE TELESALES ORACLE DATA SHEET KEY FEATURES ORACLE TELESALES KEY FEATURES Maintain customer and contact information View of business activities across operating units Lead and opportunity management Quote and order management Forecast management

More information

Improve your Customer Experience with High Quality Information

Improve your Customer Experience with High Quality Information An Oracle White Paper April 2014 Improve your Customer Experience with High Quality Information Executive Overview Businesses are better leveraging their key CX asset customer data - by building MDM foundations

More information

Oracle Primavera P6 Enterprise Project Portfolio Management Performance and Sizing Guide. An Oracle White Paper October 2010

Oracle Primavera P6 Enterprise Project Portfolio Management Performance and Sizing Guide. An Oracle White Paper October 2010 Oracle Primavera P6 Enterprise Project Portfolio Management Performance and Sizing Guide An Oracle White Paper October 2010 Disclaimer The following is intended to outline our general product direction.

More information

Oracle Net Services for Oracle10g. An Oracle White Paper May 2005

Oracle Net Services for Oracle10g. An Oracle White Paper May 2005 Oracle Net Services for Oracle10g An Oracle White Paper May 2005 Oracle Net Services INTRODUCTION Oracle Database 10g is the first database designed for enterprise grid computing, the most flexible and

More information

An Oracle White Paper September 2012. Integrated Technology Solutions: Driving the AEC Revolution

An Oracle White Paper September 2012. Integrated Technology Solutions: Driving the AEC Revolution An Oracle White Paper September 2012 Integrated Technology Solutions: Driving the AEC Revolution Introduction The Architecture, Engineering and Construction (AEC) industry remains fragmented prohibiting

More information

One View Report Samples Health and Safety Incident Management

One View Report Samples Health and Safety Incident Management One View Report Samples Health and Safety Incident Management Introduction... 1 Application: One View Incident Summary Inquiry P54HS220... 2 Report: Incident Attributes... 2 Report: Incident Costs... 9

More information

ORACLE DATA INTEGRATOR ENTEPRISE EDITION FOR BUSINESS INTELLIGENCE

ORACLE DATA INTEGRATOR ENTEPRISE EDITION FOR BUSINESS INTELLIGENCE ORACLE DATA INTEGRATOR ENTEPRISE EDITION FOR BUSINESS INTELLIGENCE KEY FEATURES AND BENEFITS (E-LT architecture delivers highest performance. Integrated metadata for alignment between Business Intelligence

More information

INFORMATION MANAGED. Project Management You Can Build On. Primavera Solutions for Engineering and Construction

INFORMATION MANAGED. Project Management You Can Build On. Primavera Solutions for Engineering and Construction INFORMATION MANAGED Project Management You Can Build On Primavera Solutions for Engineering and Construction Improve Project Performance, Profitability, and Your Bottom Line Demanding owners, ineffective

More information