EMPLOYER SERVICES. HR Outsourcing: Discover the Freedom

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1 EMPLOYER SERVICES HR Outsourcing: Discover the Freedom

2 Welcome to ESC EMPLOYER SERVICES Customer Loyalty Today, a satisfied customer is simply not good enough. To succeed we must earn customer loyalty. Our loyal customers not only never leave us; they have become our sales force. Employer Services Corporation Welcome in 1995, serves thousands of families and and thank you for the opportunity to introduce Employer Services Corporation. ESC, founded hundreds of business owners across the country. Locally and regionally, ESC stands alone as the premier professional employer organization (PEO) providing human resources outsourcing solutions including human resources consulting, compliance assurance, employee benefits procurement and administration, and payroll services. We pride ourselves on our strict focus on providing the very best in quality, service, and value in support of our customer s passion for becoming an employer of choice and ultimately the pursuit of growth and profitability. Our customers loyalty and their success is the truest measure of our success. At ESC, we truly believe our success is based on two simple principles. The first is ESC s daily passion for earning customer loyalty and the second is surrounding ourselves with the very best professionals. We invite you to explore ESC and to learn more about why thousands of successful entrepreneurs and millions of U.S. workers have discovered the freedom of human resources outsourcing and more specifically why so many have chosen Employer Services Corporation. Gregory M. Bauer Co-Founder John D. Hawkins Co-Founder

3 Our Success Success To succeed in life you have to believe in something with such a passion that it becomes a reality. Anita Lucia Perelli Throughout ESC s history, we have been fortunate and are proud to have been recognized by several organizations for our accomplishments. We truly believe reward and recognition are the by-products of ESC s passion to provide our loyal customers with service that consistently exceeds their expectations. We are particularly proud to be recognized as a five-time winner of the INC 500 award as one of the 500 Fastest Growing Companies in America and as INC Magazine s #1 Fastest Growing HR Company in America for Some of our most recent achievements include: ESC s business model serves companies in nearly every industry with anywhere between 2 and 500 employees throughout the United States. ESC provides its services to thousands of families and hundreds of businesses, in 24 states, with gross sales in the neighborhood of one quarter of a billion dollars. Amherst, NY Headquarters Rochester, NY Branch Percentage of 99% loyal customers declaring ESC s Human Resources & Compliance offering meets or exceeds their expectations. EMPLOYER SERVICES

4 OUR value proposition Think The significant problems we face today cannot be solved at the same level of thinking in which we created them. Albert Einstein 97% Percentage of loyal customers declaring ESC s Benefits Administration offering meets or exceeds their expectations. ESC s high-touch and high-tech approach to human resources and employment administration delivers a comprehensive solution, which includes payroll processing, benefits procurement and administration, and human resources services from ensuring state and federal compliance to developing and implementing a strategic human resources plan. ESC specializes in providing our customers with expert and professional support. As a result, you are free to focus on what you do best; managing your business! ESC focuses on what we do best; supporting your most valuable and expensive asset, your people. At ESC, our value proposition is simple. We afford you the time to THINK! Think about focus, strategic planning, customer retention, revenue generation, cost reduction, growth, profitability, family time, and true success. Simply put, ESC provides you time and peace of mind. STAFF DEVELOPMENT GROWTH & PROFITABILITY VENDOR RELATIONSHIPS EMPLOYEE BENEFITS CUSTOMER RETENTION AUDITS STRATEGIC PLANNING CORE & NON-CORE FOCUS COMPLIANCE FAMILY TIME CLERICAL TASKS CUSTOMER FOCUSED ON CORE BUSINESS DEVELOPMENT DOL IRS INS TRAINING EMPLOYEE RELATIONS ESC FOCUSED ON NON-CORE

5 OUR value proposition Human Resources Outsourcing (HRO) Delivers To Owners and Executives An increased ability to focus on core activities vital to the business The ability to attract, retain, challenge and develop the best employees The assurance of compliance with State and Federal regulations A built-in advisory board providing best practices advice An increase in purchasing power capabilities The addition of a variety of value added services To Employees Access to Fortune 500 type benefits programs Professional employee orientations On-time and accurate payroll Clearly defined human resources policies and procedures Access to professional training and education programs 100% Percentage of loyal customers that would refer ESC to a fellow business owner based on overall value. ESC actually reduces our overall annual employment costs and provides expert HR advice on a regular basis. They manage the maze of paperwork associated with employment administration so we can focus on taking care of customers and growing our business. The ESC team is a great resource for our management team at Towne. Franklin G. Downing, President Towne Automotive Group Loyal Customer Since: 1997 EMPLOYER SERVICES

6 Our service offerings Today, companies who focus on core functions are proven to be more profitable. With ESC s human resources outsourcing solutions, entrepreneurs have a single resource dedicated to managing and supporting every facet of their human resources and employment administration needs. ESC offers a comprehensive service model package with a broad array of value-added solutions. The power of outsourcing affords customers greater time and peace of mind. The various components of ESC s service offerings are structured to successfully and economically accomplish multiple HR tasks which would otherwise require a significant investment in internal human resources and technology infrastructure. ESC s solutions are packaged in one of three ways including: 1. Enhanced Value Offering 2. Value Offering 3. HR Consulting Offering 97% Percentage of loyal customers declaring ESC s Payroll Administration offering meets or exceeds their expectations. Payroll & Benefits Administration HR Compliance Initiatives Conduct 4 standard on-site seminars annually Conduct 4 off-site group seminars annually Distribute 12 monthly HR newsletters Provide 1 set of preventative management templates Provide State and Federal compliance support Provide web-based payroll entry Provide management/employee self-service portal Provide payroll & tax compliance administration Procure best available Fortune 500 type benefits HR Strategic Initiatives Conduct 12 on-site status visits annually Provide HR best practices advice Design and implement HR Strategic Plan Conduct 4 on-site custom training seminars annually Evaluate job description design and implementation Conduct 1 on-site benefits and insurance assessment annually Provide on call and on-site employee relations support Conduct on-site State/Federal Compliance Comprehensive HR Assessments HR University Manage State Unemployment, COBRA, garnishments, labor law support Access to ESC s team of degreed HR professionals Best Practices Advice Baseline HR Assessments Administer and reconcile benefits and insurance Administer retirement plans Conduct employee orientations Provide benefits compliance administration Provide workers comp audit support Value Offering HR Consulting Offering Enhanced Value Offering

7 Our service offerings ESC s Enhanced Value Offering For entrepreneurs seeking a solution, which encompasses all aspects of human resources, we recommend ESC s Enhanced Value Offering. Companies who desire to be an employer of choice understand the key to their success is attracting, motivating, developing, and retaining the best people. To achieve this requires you to have and follow a professionally designed strategic people plan. ESC s Value Offering For entrepreneurs seeking a solution which encompasses specific aspects of human resources, we recommend ESC s Value Offering. The Dent is proud to be one of the country s largest neuroscience medical practices. To remain an employer of choice it s imperative our staff are properly trained and compensated, and given the resources to manage a wide range of HR and benefits issues. ESC is an essential and extremely responsive partner in this regard. They adapt to our needs and provide a value added service allowing us to expand to levels of success we otherwise may not have been able to achieve on our own. Joseph V. Fritz, PhD, Chief Executive Officer Dent Neurologic Institute Loyal Customer Since: 2006 This provides world class service, quality, and value in payroll processing, benefits administration, and compliance areas. ESC s HR Consulting Offering ESC s HR Consulting offering is for companies seeking a stand-alone human resource solution. This offering provides both the compliance and strategic level services and customizes and tailors this solution specifically to meet your human resources needs. ESC s HR University The curriculum is specifically designed to develop and strengthen your management team, increase employee productivity, efficiency, morale and loyalty, educate on compliance standards, and to create and reinforce a strong customer service focus. EMPLOYER SERVICES

8 our team Our success is all about our people! From the beginning, we have realized that for ESC to be successful we must surround ourselves with only the best professionals; people who are far more than just technically skilled or experts in a certain area. These unique individuals possess the same values and cultural ideals ESC was built on. ESC professionals are the leaders of leaders, filled with the spirit of celebration, achievement, optimism, integrity, and loyalty in addition to being talented, successful professionals. They are committed to our company culture, to earning customer loyalty, to continuous education, and to providing total quality in support of ESC s mission. ESC s Executive Team Kim M. Bartolotti Vice President, Strategic Initiatives Experience: 19 years Employee Since: 2004 Education: BA, Economics, University of Dayton Previous Employers: Intel, Voice Technologies Group 99% Linda M. Doran Vice President, Finance Experience: 25 years Employee Since: 1998 Education: BS, Business, SUNY Buffalo, Cum Laude Recognition: Four-time GE Capital Summit Club Award Previous Employer: GE Capital Percentage of loyal customers declaring ESC s overall value proposition meets or exceeds their expectations. Elizabeth A. Warren Vice President, Human Resources Experience: 25 years Employee since: 2000 Education: BS, Business, SUNY Buffalo, Cum Laude Recognition: Who s Who Among Executive Women (2002) Mayoral & County Executive Honor for Service & Diversity WNY Senior HR Professional of the Year (2009 finalist) Previous Employer: Wegmans Food Markets Janet B. Owczarczak Vice President, Business Development Experience: 28 years Employee Since: 2002 Education: BS, Business, SUNY Buffalo, Magna Cum Laude MBA, SUNY Buffalo Recognition: Who s Who Among Executive Women (1990) Buffalo Niagara Sales & Marketing Executives, President (2009) Previous Employer: Computer Task Group

9 our team 74% Percentage of loyal ESC customers who utilize ESC resources (excluding payroll services) on a daily or weekly basis. ESC s Advisory Board Since our inception, we have strongly believed in the importance of forming an Advisory Board for the betterment of ESC. We are very fortunate to have had the following distinguished professionals accept our offer to join ESC s Advisory Board and we continue to grow and profit as a direct result of their contributions. Ron Bertovich Deputy Commissioner Colonial Athletic Association Joseph Kreuz Founder AP Professionals James Segarra Managing Director Tronconi Segarra & Associates Dennis Szefel Chairman Delaware North Companies International ESC s Customer Service Team ESC s Customer Service Team is comprised of highly educated, experienced, and customer focused human resources, benefits, payroll, and administrative professionals. On a daily basis, these unique individuals assist customers and their key people by providing best practices advice, handling employee relations, educating owners and employees, as well as processing the day-to-day administrative tasks ESC performs on their behalf. The majority of these professionals hold bachelors or masters degrees, professional certifications, and distinctions of honor. These professionals are the foundation of our organization. Rick Leugemors, Owner/Partner Buffalo & Rochester Athletic Clubs Loyal Customer Since: 2009 ESC s people are truly human resources experts! Their HR consultants have become an integral part of our ownership and management teams. ESC s consulting services and management development programs have resulted in an increase in employee satisfaction and retention. It is the ideal relationship. EMPLOYER SERVICES

10 Our loyal customers At ESC, earning customer loyalty on a daily basis is not only the primary focus, it is the core passion which defines and shapes our corporate culture. Our unrelenting focus on earning customer loyalty has propelled us to a leadership position in the HRO industry with over 95% of our customers renewing annually. The following is a sampling of our loyal customers. ROCHESTER

11 Our Most Frequent Questions Why choose ESC? Service is the Difference! Earning customer loyalty is our passion! Our strict focus on earning loyalty drives everything we do at ESC. Our people, service offerings, processes, technology, education, and our culture and values are all a direct result of our desire to earn loyalty. We take it very seriously and very personally and our customers and their employees are the benefactors. ESC s customer testimonials are a strong measure of our ability to earn customer loyalty. What is an HRO? An HRO is not a placement or staffing agency, or even just a payroll service firm. Through a co-employment relationship, ESC provides integrated services which enable business owners to costeffectively outsource the management of human resources, employee benefits procurement and administration, and payroll services. ESC becomes an extension of your valued advisory team which includes accountants, attorneys, and bankers. What is Co-employment? A contractual agreement which allows ESC to co-employ your worksite employees and subsequently share volume purchasing advantages, resources, potential savings, responsibilities, liabilities, and best practices knowledge. ESC has added a valuable and convenient HR solution to G & G Fitness. They have increased benefits options to employees, accurately manage our payroll, and help us with the HR and compliance side of our business. As we ve expanded into multiple states, the administrative requirements were completely handled behind the scenes. They really take care of us! Gordy Gronkowski, President G&G Fitness Loyal Customer Since: 1996 Do you lose control of your employees? No. It is your company and you control everything including the vendors you select to partner with. As you do today, you will continue to set job responsibilities and measure work performance just as you do now. The bottom line, ESC is involved to the extent you desire. What will my employees think? They will love it. They continue to perform the same jobs, report to the same people and receive the same compensation. In addition, they will now have access to Fortune 500 type benefits and human resources support. This includes access to ESC s team of human resources professionals to ensure they have the very best for their family. Moreover, they will have access to our self-service web-portal to help better manage their employment. What is the cost to my company? Perhaps nothing! Using ESC may actually reduce your total costs. Our large group gives us the power to purchase items at low rates, which offsets our service charge. When you take into account the time you ll be saving in personnel administration, payroll preparation, tax filings and government compliance, ESC can actually save you money. A detailed cost-benefit analysis will determine the affect to your bottom line. What service resources will be available to me? We are passionate about earning customer loyalty. The methods we utilize to deliver our customer care philosophy are critical. We provide access to ESC s customer care center, which includes both self-service web portal and professional call-center support, to business owners, management, employees and their families. It is specifically designed to provide a one-stop solution for expertise, information and resources to better manage business and family life. Please visit us at for more FAQ s EMPLOYER SERVICES

12 EMPLOYER SERVICES Innovating Human Resources Since 1995 Employer Services Corporation (877) Amherst, NY Headquarters 20 Pineview Drive Amherst, NY Rochester, NY Branch 2604 Elmwood Ave., Suite 239 Rochester, NY