SOUL S DIGITAL VOICE 30

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1 SOUL S DIGITAL VOICE 30 SOUL S CONVERGENT NETWORK SOUL S DIGITAL VOICE 30 Soul is a new age telecommunications company capable of delivering both voice and data via an IP network to offer our customers an alternative to the existing providers. Soul owns and operated Australia s largest Voice Over Internet Protocol (VOIP) network. We have the capability to deliver seamless voice services irrespective of whether delivery is via the PSTN or IP. From a voice perspective, our key capabilities that are currently implemented in the network are: 1. Fully Converged PSTN / IP Network The Soul Network has been designed from the ground up ( as opposed to a retro-fit situation) to provide carrier grade services for both TDM and IP based voice services and supports the PSTN interconnect standard.

2 2.National Coverage Soul has the ability to collect and terminate traffic nationally in all 66 Call Collection Areas. This means more of our customers can be directly connected onto our network providing competitive price and improved quality of service. 3. Carrier Regulatory Compliance The network is currently compliant and therefore future voice services will also be compliant. 4. National Geographic Number Allocation The Soul network supports the allocation of numbers in standard national zone units ( SZU ). This means that Soul is able to provide local numbers for all locations in Australia. WHAT IS DIGITAL VOICE 30? Soul s DV30 (Digital Voice 30 Product) is an ISDN replacement product which provides 30 concurrent voice calls delivered over a High Speed Bearer. The DV30 Product is available with a minimum of 30 channels. The name DV30 reflects the fact that each DV30 service delivers up to 30 by 64Kbps channels. A high speed bearer is provided with the DV30 service for every customer regardless of whether the minimum number of channels is used. Customers who have a requirement for more than 30 channels, a new DV30 Product is required.

3 . This DV30 Product offers 30 B channels of 64kbit/s each and one 64kbit/s D channel, which is used for signalling. The DV30 Product supports incoming and outgoing calls. The DV30 delivers all call types via the Soul Network. Customers are able to dial a 000 Emergency number. Soul will populate the Industry standard Data Base known as IPND for each DV30 service. Emergency Service Operators reference information in the IPND database to obtain a geographical location for a telephony service such as DV30. The diagram below, is a simple reflection of the DV30 Product. Soul s DV30 Product is an ISDN Voice Only replacement. The product does not support any Data service delivered on an industry standard ISDN service such as Broadcasting, Video Conferencing, Remote Recording, File Transfer, Backup Service etc. Product Features - Digital Voice 30 This document reflects the various product features and necessary components included with the supply of the DV30 Product. Outbound Call Types The product supports all outbound call types including untimed local, Emergency Calls.13 and 18 FLR Calls and Operator/ Directory Call Types. The Digital Voice 30 Product does not support calls to 19XX numbers. Inbound Calls The product provides inbound calls to the provided number ranges. The product supports Local Number Portability of Telstra numbers only. Soul will project manage the porting of your existing ISDN telephone numbers to the Soul network, enabling the use of our existing number ranges with your new DV30 Service. Number Allocation Customers who purchase the DV30 product will be allocated with a block of 100 contiguous numbers from the Soul geographic number ranges. The DID numbers will be assigned from the service delivery address nominated in the order form. Customers may wish to obtain additional DID numbers at an Adhoc charge. Additional number blocks are sold in Blocks of 50 and 100.

4 Call Barring Customers of the DV30 product may wish to restrict certain call types namely: Local Calls, National Calls, International Calls, Mobile Calls (GSM and CDMA), 13 and 18 FLR Numbers, Operator/ Directory Call Types. Soul s DV30 product offering addresses these change requests through Moves Add and Changes (MACD) format. User Interface The user interface presented to the customer is an ETSI ISDN Primary Rate in order to connect and interface to the users PABX. The Soul DV30 supports 3.1kHz audio calls for ETSI customers. Customers are responsible for all changes to their PABX to accommodate the new service. Soul is able to refer a qualified PABX Integrator. Calling Line Identity Presentation (CLIP) The Service supports CLIP, which allows the called customer to obtain and display the calling party s Line Identity (telephone number) before answering the call. Calling Line Identity Restriction (CLIR) The Service supports CLIR, where customers can request that their line identities (telephone numbers) are not released to called party. Dual Parenting Customers who purchase two or more DV 30 services at a single site may be able to obtain will Dual Parenting depending on what Soul network equipment is available. Where sufficient network equipment is in place Soul will terminate each service on separate Network Access Servers (NAS). Billing Billing for the DV30 Product includes a Paper based Detailed Invoice with itemised call history records for all outbound calls types as well as a summary for all call types. Based on a request, Soul s billing team is able to supply a soft format of Call Details (CDR s) which were used for billing purposes.

5 Other Considerations Support The product will is delivered in accordance to industry leading Service Level Agreements; Soul s Network Operations and Customer support will monitor the service 24 hours a day, 7 days a week. Order Entry Before Soul can process a customer order, the DV30 order forms needs to be signed together with the Products terms and conditions. Once a completed Order Form is received the Soul Finance department will perform a credit check before the order is forwarded to the Soul Service Delivery Department. Provisioning Times Upon Order Form acceptance, Soul will require 40 business days in order to set up and provision the applicable DV30 Service. Should Soul not have the sufficient network equipment in order to deliver a voice port, Soul will be required to purchase and implement the necessary equipment before a DV30 port can be delivered. Service Coverage The coverage of service may vary depending on geographic and technical capability of Soul s network, at the time at which a request for service is made or the service is delivered. For more information on a Soulsolution CALL or YOU GOTTA HAVE

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