APPENDIX B: MassDOT Fiscal Year 2013 Performance Dashboards/Scorecards Office of Performance Management & Innovation
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1 APPENDIX B: MassDOT Fiscal Year 2013 Performance Dashboards/Scorecards Page B-1
2 ORGANIZATION-WIDE PERFORMANCE DASHBOARD Data through (for SFY 2013) unless otherwise noted Goals Performance Key 100% 75% -99% Below 75% Meeting or exceeding expectations Needs Improvement / Data missing Not meeting expectations age B-2
3 Aeronautics sub-goals Status Current Prior Target Trend Notes Inspect 36 public-use airports per calendar year CY13 vs. CY12 Implement the Statewide Airport Pavement Management System Ensure that construction projects are trending on-time (pilot) Complete On-track Project benchmarks - - Participate in "How Can I Help You Today?" training Ensure that operating expenses are at or below operating budget (YTD) Disburse 90% of the airport capital budget by the state fiscal year's end Ensure that construction projects are trending on-budget (pilot) On-track On-track -10% - Expenses do not - T 80.7% 94.0% 90.0% Worsening One month offset Disbursed 80.7% as of SFY closeout (Aug 2013) - - Implement the Carbon Neutral Airport Project On-track On-track Project benchmarks Page B-3
4 Highway sub-goals Status Current Prior Target Trend Notes Prevent the number of structurally deficient bridges from exceeding Improving CY13 vs. CY12 Maintain at least a system-wide bridge health index Improving Ensure that at least 65% of total pavement is in good or excellent condition (PSI) T 64.1% 63.3% 65% Improving FFY12 vs. FFY11 FFY13 data is not yet available Ensure that at least 80% of construction projects are completed on time T 71% 64% 80% Improving Ensure that 80% of pavement on the Interstate system within MassDOT jurisdiction is in good or excellent condition (CRSI) 81.8% 82.9% 80% Worsening Develop a travel speed data collection pilot program on I-93 to i nform statewide congesti on metrics - - Office of Performance Management and Page B-4
5 Highway sub-goals Status Current Prior Target Trend Notes Reduce the number of workplace injuries by at least 10% from last year's level Participate in "How Can I Help You Today?" training Develop an engineering fellowship program Ensure that net project costs are on or under budget at construction completion Improving On-track On-track On-track On-track Project benchmarks -$34,960,661 -$13,540,109 $0 above budget Improving Ensure that at least 90% of projects are trending on-budget at completion of construction T 80% 74% 90% Improving Ensure that the time between advertisement and notice to proceed does not exceed 120 days T days Improving Advertise at least 80% of projects that are programmed on the STIP Ensure that operating expenses are at or below operating budget (YTD) Maintain forecasted cashflow for construction projects (YTD) 80% 91% 80% FFY13 vs. FFY12 Expenses do not exceed -4% - budget - One month offset Complete an on-budget and on-time trending program (5 mega projects, 12 district projects) Incorporate Accelerated Bridge Program best practices into all projects On-track On-track Project benchmarks Office of Performance Management and Page B-5
6 Rail & Transit sub-goals Status Current Prior Target Trend Notes Reduce the number of yea r-to-da te MBTA cus tomer i njuri es by a t l ea s t 10% from the previ ous yea r T Improving Improving Reduce the YTD number of MBTA total "Part 1" crime incidents from the previous year Jan Jun 2013 vs Jan Jun 2012 Jan Jun 2013 vs Jan Jun 2012 Ensure that at least 95% of Red Line trips run on time 97.0% 88.7% 95% Improving vs. June 2012 Ensure that at least 95% of Orange Line trips run on time T 88.2% 85.5% 95% Improving vs. June 2012 Ensure that at least 95% of Blue Line trips run on time T 93.3% 91.9% 95% Improving vs. June 2012 Ensure that at least 95% of Commuter Rail trips run on time T 91.1% 90.4% 95% Improving Average for Ensure that at least 95% of MBTA customer inquiries are closed within 5 days T 76% 75% 95% within 5 business days Average for Ensure that call center wait times do not exceed 1 minute and 20 seconds 02:02 01:52 1:20 Min Worsening Average for Reduce the percentage of MBTA call 23% 22% 22% Average for abandonments from the previous year Maintain at least a 99% level of MBTA escalator availability T 98.3% - 99% - Maintain at least a 99% level of MBTA 99.5% - 98% - elevator availability Charlie Store wait times - - Increase the farebox uptime for all bus and trolley equipment 95.0% 95.0% 95% Average for Jan Oct 2013 vs. Jan Oct 2012 Page B-6
7 Rail & Transit sub-goals Status Current Prior Target Trend Notes Participate in "How Can I Help You Today?" training On-track On-track 0.6 Reduce the number of MBTA empl oyee i njuri es res ulting in los t ti me by at leas t 10% from the previous ye a r Worsening Ensure MBTA operating expense does not -0.3% - Expenses do not Ensure that YTD MBTA overtime spending does not 195% One month offset Data is one month offset Ensure that non-fare revenues meet or exceed budgeted amounts $44,859,582 $28,181,260 Improving Data is one month offset Ensure that Rail and Transit Unit operating expenses are at or below operating budget (YTD) Reduce additional funds for MBTA extra work orders by dollars and percent from the previous year Ensure that MBTA construction projects are completed on-time 0% 0% Expenses do not Data is one month offset Install countdown clocks in MBTA stations On-track On-track Project benchmarks Project complete Mobile ticketing on Commuter Rail project On-track On-track Project benchmarks Project complete Energy efficiency program - Working with Nstar to develop milestones for SFY 2013 and 2014 Page B-7
8 RMV sub-goals Status Current Prior Target Trend Notes Reduce the number of accidents involving Junior Operators from previous year 2,967 3,267 Decrease from previous year Improving Jan Jun 2013 vs Jan Jun 2012 Data is (6) months offset Inspect each vehicle inspection station at least three times per year 8,382 8,633 7,170 CY13 vs. CY12 Keep the statewide average branch wait time below 15 minutes Keep the statewide average call center wait time below 10 minutes Increase the portion of online transactions by 3% from previous year (12 month moving average) 26:35 17:56 15 Minutes Worsening Averge for 21:53 21:16 10 Minutes Worsening Averge for T 25.6% 24.7% 27.7% Improving Averge for Keep the average wait for road tests below 28 days Days Worsening Average Jun Dec 2013 vs. Jun Dec 2012 Participate in "How Can I Help You Today?" training On-track On-track Ensure RMV operating expenses are below operating budget (YTD) -7% - Expenses do not - Increase the number of RMV transactions conducted through industry partners from the previous year Install the new ALARS system 2,361,286 1,495,109 1,495,109 Improving On-track On-track Project benchmarks Jan Nov 2013 vs. CY2012 Page B-8
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