STRATEGIC BUSINESS PLAN QUARTERLY KPI REPORT FOR: FISCAL YEAR 2015, QUARTER 2 (JULY THROUGH DECEMBER 2014)

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1 STRATEGIC BUSINESS PLAN QUARTERLY KPI REPORT FOR: FISCAL YEAR 215, QUARTER 2 (JULY THROUGH DECEMBER )

2 CONTENTS BALANCED SCORECARD OF KEY PERFORMANCE INDICATORS SAFETY & SECURITY SLIDE VEHICLE, PASSENGER & STATION ACCIDENTS 3 LOST TIME, NON LOST TIME 4 RESOURCE MANAGEMENT CARBON FOOTPRINT & WASTE DIVERSION RATE 5 PROCUREMENT TURNAROUND TIME 6 MATERIAL AVAILABILITY 7 BSD INTERNAL SATISFACTION 8 THE CUSTOMER EXPERIENCE SERVICE RELIABILITY (ON TIME PERFORMANCE) 9 COMMUNICATIONS, COMMENDATIONS/COMPLAINTS, IT UPTIME 1 FINANCIAL EFFICIENCY UNLINKED TRIPS PER CAPITA & OPERATING EXPENSES PER TRIP 11 STATE OF GOOD REPAIR & RELIABILITY MEAN DISTANCE BETWEEN FAILURES 12 MAJOR PROJECT MILESTONES & ASSET CONDITION 13 EMPLOYEE GROWTH AIM SUCCESSION PLANNING & DIVERSITY 14 2

3 SAFETY & SECURITY VEHICLE, PASSENGER, STATION ACCIDENTS ACCIDENT RATE ACCIDENT RATE VEHICULAR ACCIDENTS PER 1, MILES PASSENGER ACCIDENTS PER 1, MILES FY215 YEAR TO DATE (THROUGH DECEMBER) VEHICLE ACCIDENTS: 1,211 TOTAL MILEAGE: 42,97,314 VEHICLE ACCIDENTS PER 1K MI: 2.82 PASSENGER ACCIDENTS: 878 TOTAL MILEAGE: 42,97,314 PASSENGER ACCIDENTS PER 1K MI: 2.5 ACCIDENT RATE STATION ACCIDENTS PER 1M PASSENGER TRIPS STATION ACCIDENTS: 54 RAIL PASSENGER TRIPS: 67,196,292 STATION ACCIDENTS PER 1M TRIPS:.8 3

4 SAFETY & SECURITY LOST TIME, NON LOST TIME, OPERATOR ASSAULTS LOST TIME RATE EMPLOYEE LOST TIME PER 2, HOURS FY215 YEAR TO DATE (THROUGH DECEMBER) EMPLOYEE LOST TIME INJURIES: 135 EMPLOYEE WORK HOURS: 9,74,56 LOST TIME PER 2K HOURS: 2.78 NON LOST TIME RATE EMPLOYEE NON LOST TIME PER 2, HOURS EMPLOYEE NON LOST TIME INJURIES: 373 EMPLOYEE WORK HOURS: 9,74,56 NON LOST TIME PER 2K HOURS:

5 RESOURCE MANAGEMENT CARBON FOOTPRINT & WASTE DIVERSION RATE FY215 YEAR TO DATE (THROUGH DECEMBER) LBS CO2 E PER PMT CARBON FOOTPRINT THRU DEC DIESEL (GALLONS): 7,388,677 ELECTRICITY (KWH): 244,745,433 GASOLINE (GALLONS): 1,193,598 NATURAL GAS (CCF): 99,836 HEATING OIL (GALLONS): 13,32 STEAM (MLBS): 11,369 TOTAL EMISSIONS (CO2 E): 451,366,368 PASSENGER MILES (PMT): 727,996,5 SEPTA EMISSIONS PER PMT:.62 [COMPARED TO DRIVE ALONE:.87] WASTE DIVERSION RATE RECYCLING % 28% 24% 2% 16% 12% 8% 8.3% 11.6% 13.6% 14.% 17.4% 2.% MUNICIPAL RECYCLING (TONS): 339 MUNICIPAL WASTE (TONS): 1,6 WASTE DIVERSION RATE: 17.4% 4% % 5

6 RESOURCE MANAGEMENT PROCUREMENT TURNAROUND TIME FY215 YEAR TO DATE (THROUGH NOVEMBER) PROCUREMENT TURNAROUND TIME $ 25, PROCUREMENT TURNAROUND TIME $25, 1, PROCUREMENT TURNAROUND TIME $1, & ABOVE PUBLIC REPORT DAYS DAYS VARIANCE 19.5% 15.5% 11.5% 7.5% 3.5%.5% 6.7%.% CORE TEAM CONTEXT PROCUREMENT SIZE $ 25K $25 1K $1K+ MONTH Jul 14 Aug 14 Sep 14 Oct 14 Nov 14 YTD AVG ACTUAL ACTUAL ACTUAL N/A N/A +% +% +% +% +% +% 6

7 RESOURCE MANAGEMENT MATERIAL AVAILABILITY FY215 YEAR TO DATE (THROUGH DECEMBER) MATERIAL AVAILABILITY INDICATOR BUS FLEET PUBLIC REPORT VEHICLES FY FY215 JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN CORE TEAM CONTEXT ALL CAL COM FRA FRTT MID SOU VIC FRO TOT AVG

8 RESOURCE MANAGEMENT BSD INTERNAL SATISFACTION FY215 YEAR TO DATE (THROUGH DECEMBER) PUBLIC REPORT % COMPLETE SATISFACTION "MY PROBLEM WAS RESOLVED TO MY COMPLETE SATISFACTION" 1% 9% 8% 7% 6% 5% 4% 3% 2% 1% % 7.5% 7.2% 3.8% 4.6% 19.8% 68.9% 23.5% 64.6% 3.4% 4.% 23.9% 68.6% 215 Q1 215 Q2 IT HELP DESK PROCUREMENT STAFF PROCUREMENT SYSTEMS "PLEASE INDICATE YOUR LEVEL OF SATISFACTION... DURING THE PROCESS OF YOUR MOST RECENT REQUEST" KNOWLEDGE COURTESY PROACTIVENESS COMMUNICATIONS RESPONSIVENESS QUALITY OF SERVICE RECEIVED "PLEASE INDICATE YOUR LEVEL OF SATISFACTION... DURING THE PROCESS OF YOUR MOST RECENT REQUEST" E GARAGE INTRANET FEATURE MAINFRAME & ASI APPLICATIONS ELECTRONIC PROCUREMENT SYSTEM (EPS) EASE OF UNDERSTANDING INFORMATION AVAILABLE CLARITY OF INFORMATION ON INSIDE.SEPTA.ORG AVAILABILITY OF INFO ON INSIDE.SEPTA.ORG CLARITY OF INFORMATION ON SEPTA.ORG AVAILABILITY OF INFORMATION ON SEPTA.ORG STRONGLY DISAGREE AGREE DISAGREE STRONGLY AGREE 8

9 THE CUSTOMER EXPERIENCE BUS & TROLLEY BUS 8.% 78.% 79.1% 76.% 74.% 72.% 7.% 1.% 98.% 96.% 94.% 92.% 9.% SERVICE RELIABILITY (ON TIME PERFORMANCE) BROAD STREET LINE 99.3% 1.% 98.% 96.% 94.% 92.% 9.% MARKET FRANKFORD LINE 98.5% 9 8.% 78.% 76.% 74.% 72.% 7.% CITY TROLLEYS 79.8% 96.% 94.% 92.% 9.% 88.% 86.% MEDIA SHARON HILL LINES 95.1% 1.% 98.% 96.% 94.% 92.% 9.% NORRISTOWN HIGH SPEED LINE 99.7% 95.% 93.% 91.% 89.% 87.% 85.% 89.7% REGIONAL RAIL 9.% 87.% 84.% 81.% 78.% 75.% CCT CITY 84.7% 95.% 93.% 91.% 89.% 87.% 85.% CCT SUBURBAN 91.2% FY215 YEAR TO DATE (THROUGH DECEMBER)

10 THE CUSTOMER EXPERIENCE COMMUNICATIONS, COMMENDATIONS/COMPLAINTS IT UPTIME INDEX RATIO 5, 4, 3, 2, 1, UPTIME % 1.% 99.% 98.% 97.% 99.8% YTD UPTIME OF MISSION CRITICAL IT SYSTEMS 1.% 99.8% PROJECTED 215 FACEBOOK LIKES SEPTA_SOCIAL COMPOSITE APP DOWNLOADS CONTROL CENTER COMMUNICATION ACTIVITY INDEX COMMENDATIONS TO COMPLAINTS % 215 (YTD) 99.99% WEBSITE API/REAL/TIME FY215 YEAR TO DATE (THROUGH DECEMBER) CONTROL CENTER TWEETS: 1,341 APP DOWNLOADS: 83,254 SEPTA_SOCIAL COMPOSITE: 2,755 FACEBOOK LIKES: 66,72 TOTAL ACTIVITY INDEX: 18,422 COMMENDATIONS: 1,211 COMPLAINTS: 19,876 RATIO:.69 WEBSITE TOTAL DOWN: MIN WEBSITE UPTIME: 1% API/REALTIME TOTAL DOWN: MIN API/REALTIME UPTIME: 97.4% 96.% 1

11 FINANCIAL EFFICIENCY UNLINKED TRIPS PER CAPITA OPERATING EXPENSES PER UNLINKED TRIP TRIPS PER SE PA RESIDENT UNLINKED PASSENGER TRIPS PER CAPITA YTD THRU DEC THRU DEC FY215 YEAR TO DATE (THROUGH DECEMBER) UNLINKED PASSENGER TRIPS: 161,777, REGIONAL POPULATION: 4,63,958 TRIPS PER CAPITA: 39.8 $5. OPERATING EXPENSES PER UNLINKED PASSENGER TRIP SEPTA VS. BENCHMARKS EXPENSE PER TRIP $4.5 $4. $3.5 $3. $3.9 $4.23 $4. $3.85 $3.7 OPERATING EXPENSES: 647,444, UNLINKED PASSENGER TRIPS: 161,777, OPERATING EXPENSES PER TRIP: $4. $ SEPTA INDUSTRY PHILA CPI U THRU DEC 11

12 STATE OF GOOD REPAIR & RELIABILITY 15, 12, 9, 6, 3, BUS & TROLLEY BUS MDBF NOT TRACKED AT A MODAL LEVEL DUE TO VARIED OPERATING CONDITIONS BY DISTRICT 2, 16, 12, 8, 4, VEHICLE RELIABILITY (MEAN DISTANCE BETWEEN FAILURES) BROAD STREET LINE 154,781 1, 8, 6, 4, 2, MARKET FRANKFORD LINE 93, , 8, 6, 4, 2, CITY TROLLEYS 6,591 35, 28, 21, 14, 7, MEDIA SHARON HILL LINES 24,382 6, 48, 36, 24, 12, NORRISTOWN HIGH SPEED LINE 42,418 6, 48, 36, 24, 12, REGIONAL RAIL 55,32 25, 2, 15, 1, 5, FY215 YEAR TO DATE (THROUGH DECEMBER) CCT CITY 18,828 4, 32, 24, 16, 8, CCT SUBURBAN 28,857

13 STATE OF GOOD REPAIR & RELIABILITY MAJOR PROJECT MILESTONES ASSET CONDITION % ACHIEVED 1.% 9.% 8.% 7.% 6.% 5.% 4.% 3.% 2.% 1.%.% ACHIEVEMENT OF PROJECT MILESTONES WITHIN 9 DAYS OF DEADLINE 86.% 8.% THROUGH DECEMBER REPORTED ON A SIX MONTH BASIS MOST RECENT (JUL DEC ): MAJOR PROJECT DEADLINES: 43 COMPLETED WITHIN 9 DAYS: 37 % ACHIEVEMENT: 86.% ASSET CONDITION THIS METRIC WILL BE REPORTED PENDING GUIDANCE FROM THE FEDERAL TRANSIT ADMINISTRATION (NEXT: TBD) 13

14 EMPLOYEE GROWTH AIM SUCCESSION PLANNING DIVERSITY AIM SUCCESSION PLANNING PROGRAM FTA Awards Innovative Workforce Development Grant to SEPTA AIM Program Planning Initiated AIM Pool of Candidates Finalized Mentor Program Developed & Implemented; Participant Development Goals Established 215 TARGET: Year 1 Participant Development Goals Achieved TARGET: Program Implementation Review Completed TARGET: Phase II Key Position Analysis Conducted TARGET: Phase II Selection Process Completed TARGET: 5% Fill Rate for Key Vacant Positions FY215 INTERIM PROGRESS UPDATE: 26 Participants in AIM Pool 2 for 2 on Key Strategic Positions Filled from Pool 7 Interim Promotions Also Received Among Participants Plans Underway to Expand Succession Planning Programs to Front Line Managers and Directors DIVERSITY CONTINUED INCREMENTAL IMPROVEMENT FROM ONGOING FOCUS ON WOMEN AND MINORITY HIRING EFFORTS REFERENCE BASELINE (AS OF:) PROGRESS TARGET JOB CATEGORY AREA GAP 7/1/8 7/1/13 4/1/14 7/1/14 1/1/14 1/1/15 7/13 1/15 7/1/ % 39.3% 39.3% 39.8% 4.6% 41.3% +2.% 43.% +1.7% MANAGEMENT MINORITY (39) (431) (457) (+26) (CURRENT 14.5% 16.4% 16.7% 16.9% 17.2% 17.1% +.7% 19.% +1.9% TOTAL: 1,16) WOMEN (156) (18) (189) (+9) 32.6% 36.1% 37.3% 38.1% 38.% 37.9% +1.8% 4.% +2.1% PROFESSIONAL MINORITY (119) (143) (157) (+14) (CURRENT 3.1% 34.8% 36.% 35.9% 36.2% 36.% +1.2% 41.% +5.% TOTAL: 414) WOMEN (11) (138) (149) (+11) 14

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