How To Write A Cisco Vip Management Suite For Cisco (Ec) Vip (Ivoip) Viper (Vip) And Viper Vip Viper And Vip Power (Viper) Vproa (V

Transcription

1 EMC ITOI Enablement PackFor Cisco Version 8.1 User Guide P/N A01

2 Copyright EMC Corporation. All rights reserved. Published in the USA. Published May, 2012 EMC believes the information in this publication is accurate as of its publication date. The information is subject to change without notice. The information in this publication is provided as is. EMC Corporation makes no representations or warranties of any kind with respect to the information in this publication, and specifically disclaims implied warranties of merchantability or fitness for a particular purpose. Use, copying, and distribution of any EMC software described in this publication requires an applicable software license. EMC 2, EMC, and the EMC logo are registered trademarks or trademarks of EMC Corporation in the United States and other countries. All other trademarks used herein are the property of their respective owners. For the most up-to-date regulatory document for your product line, go to the technical documentation and advisories section on the EMC online support website. 2 EMC ITOI VoIP Enablement Pack for Cisco Version 8.1 User Guide

3 CONTENTS Preface Chapter 1 Chapter 2 Chapter 3 Appendix A Appendix B Introduction EMC ITOI Enablement Pack for Cisco Cisco requirements VoIP Availability Manager and other EMC ITOI products VoIP Performance Manager and client tools Processing flow Discovery and monitoring Additional requirements for discovery and monitoring Trap processing Installation Java support for service Integrating the Enablement Pack with VoIP Description of Cisco configuration files Specifying login credentials for Cisco discovery Configuring discovery of older versions of Call Manager Express Discovering Elements and Monitoring Events Cisco Enablement Pack object classes Element relationships Events for VoIP Availability Manager Cisco elements Impact analysis Aggregates Analysis Default Notification Attributes Default notification attributes Understanding the sm_edit Utility sm_edit sm_edit example Index EMC ITOI VoIP Enablement Pack for Cisco Version 8.1 User Guide 3

4 Contents 4 EMC ITOI VoIP Enablement Pack for Cisco Version 8.1 User Guide

5 TABLES Title Page 1 Cisco Enablement Pack object classes Events reported by VoIP Availability Manager with Cisco EP Down root-cause and impacts ServiceExeption root-cause problems and impacts Aggregates Default notification attributes EMC ITOI VoIP Enablement Pack for Cisco Version 8.1 User Guide 5

6 Tableses 6 EMC ITOI VoIP Enablement Pack for Cisco Version 8.1 User Guide

7 PREFACE As part of an effort to improve its product lines, EMC periodically releases revisions of its software and hardware. Therefore, some functions described in this document might not be supported by all versions of the software or hardware currently in use. The product release notes provide the most up-to-date information on product features. Contact your EMC representative if a product does not function properly or does not function as described in this document. Note: This document was accurate at publication time. New versions of this document might be released on the EMC online support website. Check the EMC online support website to ensure that you are using the latest version of this document. Purpose Audience This document describes how to use EMC IT Operations Intelligence (ITOI) VoIP Availability Manager to manage and monitor Cisco Voice over IP (VoIP) environments. It presents procedures for initiating and customizing the VoIP Availability Manager discovery process. This document is part of the EMC ITOI VoIP Management Suite documentation set. It is intended for IT managers who are seeking to understand the VoIP discovery process that is performed by EMC ITOI VoIP Availability Manager, and for system administrators who are responsible for the administration, configuration, or use of VoIP Availability Manager. The assumption is that VoIP Availability Manager has been configured in accordance to the EMC ITOI VoIP Availability Manager Configuration Guide and, if VoIP Performance Manager is integrated with VoIP Availability Manager, in accordance to the EMC ITOI VoIP Management Suite Overview and Integration Guide. EMC ITOI VoIP Management Suite installation directory In this document, the term BASEDIR represents the location where EMC IT Operations Intelligence (ITOI) software is installed: For UNIX, this location is /opt/incharge/<productsuite>. For Windows, this location is C:\InCharge\<productsuite>. On UNIX operating systems, VoIP Management Suite is, by default, installed to /opt/incharge/voip/smarts. On Windows operating systems, this product is, by default, installed to C:\InCharge\VoIP\smarts. This location is referred to as BASEDIR/smarts. Optionally, you can specify the root of BASEDIR to be something different, but you cannot change the <productsuite> location under the root directory. The EMC ITOI System Administration Guide provides detailed information about the directory structure for EMC ITOI software. EMC ITOI Enablement Pack for Cisco Version 8.1 User Guide 7

8 Preface EMC ITOI VoIP Management Suite products The EMC ITOI VoIP Management Suite includes the following products: EMC ITOI VoIP Availability Manager EMC ITOI Enablement Pack for Avaya EMC ITOI Enablement Pack for Cisco EMC ITOI Enablement Pack for Nortel EMC Ionix Enablement Pack for ACME EMC ITOI VoIP Integration Pack for VoIP Performance Manager EMC ITOI VoIP Performance Manager EMC ITOI VoIP Performance Reporter Related documentation In addition to this document, EMC Corporation provides a Help system for command line programs as well as product documentation. Help for command line programs Descriptions of command line programs are available as HTML pages. The index.html file, which provides an index to the various commands, is located in the BASEDIR/smarts/doc/html/usage directory. EMC ITOI documentation Readers of this guide may find the following related documentation helpful. These documents are updated periodically. Electronic versions of the updated manuals are available on the EMC online support website: EMC ITOI System Administration Guide EMC ITOI ICIM Reference EMC ITOI ASL Reference Guide EMC ITOI Perl Reference Guide EMC ITOI MODEL Reference Guide EMC ITOI VoIP Management Suite documentation The following documents are relevant to users of the EMC ITOI VoIP Management Suite: EMC ITOI VoIP Management Suite Release Notes EMC ITOI VoIP Availability Manager Installation Guide EMC ITOI VoIP Availability Manager Third-Party Copyright Read Me EMC ITOI VoIP Management Suite Overview and Integration Guide EMC ITOI VoIP Availability Manager Configuration Guide EMC ITOI VoIP Availability Manager Discovery Guide EMC ITOI VoIP Availability Manager User Guide 8 EMC ITOI Enablement Pack for Cisco Version 8.1 User Guide

9 Preface EMC ITOI Enablement Pack for Avaya User Guide EMC ITOI Enablement Pack for Cisco User Guide EMC ITOI Enablement Pack for Nortel User Guide EMC ITOI VoIP Management Suite Certification Framework Technical Notes EMC ITOI VoIP Availability Manager Certification Matrix EMC ITOI VoIP Availability Manager Documentation Portfolio EMC ITOI VoIP Performance Manager and Performance Reporter Documentation Portfolio Conventions used in this document EMC uses the following conventions for special notices: NOTICE is used to address practices not related to personal injury. Note: A note presents information that is important, but not hazard-related. IMPORTANT An important notice contains information essential to software or hardware operation. Typographical conventions EMC uses the following type style conventions in this document: Normal Used in running (nonprocedural) text for: Names of interface elements, such as names of windows, dialog boxes, buttons, fields, and menus Names of resources, attributes, pools, Boolean expressions, buttons, DQL statements, keywords, clauses, environment variables, functions, and utilities URLs, pathnames, filenames, directory names, computer names, links, groups, service keys, file systems, and notifications Bold Used in running (nonprocedural) text for names of commands, daemons, options, programs, processes, services, applications, utilities, kernels, notifications, system calls, and man pages Used in procedures for: Names of interface elements, such as names of windows, dialog boxes, buttons, fields, and menus What the user specifically selects, clicks, presses, or types Italic Used in all text (including procedures) for: Full titles of publications referenced in text Emphasis, for example, a new term Variables EMC ITOI Enablement Pack for Cisco Version 8.1 User Guide 9

10 Preface Courier Courier bold Courier italic Used for: System output, such as an error message or script URLs, complete paths, filenames, prompts, and syntax when shown outside of running text Used for specific user input, such as commands Used in procedures for: Variables on the command line User input variables < > Angle brackets enclose parameter or variable values supplied by the user [ ] Square brackets enclose optional values Vertical bar indicates alternate selections the bar means or { } Braces enclose content that the user must specify, such as x or y or z... Ellipses indicate nonessential information omitted from the example Where to get help EMC support, product, and licensing information can be obtained as follows: Product information For documentation, release notes, software updates, or information about EMC products, licensing, and service, go to the EMC online support website (registration required) at: Technical support For technical support, go to EMC online support and select Support. On the Support page, you will see several options, including one to create a service request. Note that to open a service request, you must have a valid support agreement. Contact your EMC sales representative for details about obtaining a valid support agreement or with questions about your account. Your comments Your suggestions will help us continue to improve the accuracy, organization, and overall quality of the user publications. Send your opinions of this document to: techpubcomments@emc.com 10 EMC ITOI Enablement Pack for Cisco Version 8.1 User Guide

11 CHAPTER 1 Introduction This chapter contains the following information: EMC ITOI Enablement Pack for Cisco VoIP Availability Manager and other EMC ITOI products VoIP Performance Manager and client tools Processing flow Discovery and monitoring Trap processing Installation Introduction 11

12 Introduction EMC ITOI Enablement Pack for Cisco The EMC ITOI Enablement Pack for Cisco (Cisco Enablement Pack) is a software package that discovers and monitors Cisco-specific elements in a Cisco Voice over IP environment (VoIP). The Enablement Pack is installed with or after the installation of EMC ITOI VoIP Availability Manager, and operates in conjunction with the VoIP Availability Manager. It requires a separate feature license. The functions of the Cisco Enablement Pack include: Automated discovery of the elements in a Cisco VoIP environment using SNMP and SOAP querying. The product models the various hardware that can be part of a Cisco VoIP environment. Automated discovery of the applications and software processes running in a Cisco VoIP environment, such as Unified Communications Manager, Call Manager, Call Manager Express, CER, CRA, Unity, and Unified Contact Center Express. Root-cause analysis for problems in software services. Redundancy group analysis. VoIP Availability Manager models redundancy groups at the system, software process, and software system levels. Impact analysis within the VoIP domain and impact propagation to VoIP services. Cross-domain correlation with IP connectivity problems. Mapping of non-symptomatic events to notifications that are passed up to SAM. The Cisco Enablement Pack discovers and monitors the following devices and services in the Cisco VoIP environment: Cisco CallManager Cisco Call Manager Express Cisco Unified Communications Manager (CUCM) Cisco Unity Cisco Unity Connection Cisco Unity Express Unified Contact Center Enterprise (UCCE) Unified Contact Center Express (UCCX) Cisco Survivable Remote Site Telephony (SRST) Cisco Emergency Responder (CER) Cisco IP phones Complete information, including device models and versions, is provided in the EMC ITOI VoIP Availability Manager Certification Matrix. 12 EMC ITOI VoIP Enablement Pack for Cisco Version 8.1 User Guide

13 Introduction Cisco requirements Cisco requirements, specifically a Cisco administrator account with permissions to use the Simple Object Access Protocol (SOAP), as well as vendor version requirements are provided in the EMC ITOI VoIP Management Suite Release Notes. You must ensure that these requirements are satisfied for proper operation with the EMC ITOI Enablement Pack for Cisco. VoIP Availability Manager and other EMC ITOI products The EMC ITOI Enablement Pack for Cisco is part of the VoIP Management Suite and operates in conjunction with VoIP Availability Manager. During the installation of the VoIP Management Suite, you need to select the Cisco Enablement Pack for installation. (The EMC ITOI VoIP Availability Manager Installation Guide provides complete information about the installation process.) EMC ITOI VoIP Availability Manager provides discovery and monitoring of the VoIP environment. Discovery and monitoring is performed over a combination of infrastructure and applications. The infrastructure includes: Media Gateways, IP PBXs, IP phones, IP phone groups, VoIP switches and routers. The applications include the VoIP network and telephony applications and software services. The inter-dependencies between these elements are represented by the VoIP topology. EMC ITOI VoIP Availability Manager operates in conjunction with the following EMC ITOI software: EMC ITOI Service Assurance Management Suite Consolidates the topology and events from underlying Domain Managers for display in the Global Console. VoIP Availability Manager also operates in conjunction with the software that is installed with Service Assurance Manager such as the Adapter Platform and SNMP Trap Adapter. EMC ITOI IP Management Suite Provides topology information about the infrastructure elements and systems by launching discovery probes that discover topology in the vendor-specific VoIP environment. It performs analysis and problem diagnosis, and sends notifications to the Service Assurance Manager for display in the Global Console. The IP Domain Manager can be just IP Availability Manager, or may consist of IP Availability and Performance Manager or IP Server Performance Manager. EMC ITOI VoIP Performance Manager and EMC ITOI VoIP Performance Reporter, Windows systems only, optional VoIP Performance Reporter is an add-on module to VoIP Performance Manager. When deployed, the VoIP Performance Manager provides performance data from the infrastructure elements that enriches the analysis performed by VoIP Availability Manager. VoIP Availability Manager and other EMC ITOI products 13

14 Introduction VoIP Performance Reporter captures and records information from multiple devices and applications throughout the Cisco VoIP network, and produces charts, graphs, and reports to help administrators visualize and understand important trends across the VoIP environment. The EMC ITOI VoIP Management Suite Release Notes provides detailed information on interoperability with other EMC ITOI products. VoIP Performance Manager and client tools Client tools enable Global Console operators to invoke programs on a particular target object, such as a notification object, a topology object, or a map object. Right-clicking a target object launches a pop-up menu that lists the available tools for the target object. Client tools created to access VoIP Performance Manager data are available only for VoIP topology objects which are imported by the Global Manager from VoIP Availability Manager. They enable Global Console operators to use the Java-based GUI available from the VoIP Performance Manager to access drill-down displays. The client tools that are available for use are dependent on the configuration of the VoIP Availability Manager and VoIP Performance Manager implementation, as well as the managed elements on the network. For example, these client tools may be available for the following VoIP Availability Manager topology objects: VoIP Performance Manager Launch VoIP PM View Route Pattern Launch Route Pattern View Location Launch Location View Hardware Conference Bridge Launch Hardware Resources View Software Conference Bridge Launch Software Resources View Multicast Music on Hold Launch Multicast Music on Hold View Unicast Music on Hold Launch Unicast Music on Hold View Transcoder Launch Transcoder View Media Termination Point Launch Media Termination Point View Processor and Memory Launch Processor and Memory View To access the tools, open the Service Assurance Manager Topology Browser Console, select a VoIP Availability Manager object from the topology, and right click the object. Select Client Tools from the drop-down list. The list of client tools displayed are context based to the selected object. Click on one of the tools to launch it. The EMC ITOI VoIP Availability Manager Configuration Guide provides configuration information for VoIP client tools. The EMC ITOI VoIP Management Suite Overview and Integration Guide provides an overview about the use of client tools. 14 EMC ITOI VoIP Enablement Pack for Cisco Version 8.1 User Guide

15 Introduction Processing flow The flow of information among the components of a VoIP Availability Manager Enablement Pack deployment is as follows. During discovery, information flows as follows: The IP Availability Manager performs discovery of routers, switches, and hosts, as well as VoIP devices, along with their physical and logical connectivity. The IP Availability Manager may group the VoIP devices into a Topology Collection using deployment customization. This optional Topology Collection may be leveraged to filter the devices monitored by VoIP Availability Manager based on customers organizational partitioning. VoIP Availability Manager imports the VoIP device information from the IP Availability Manager, and uses that information as the foundation for its own discovery. VoIP Availability Manager uses SNMP and SOAP discovery probes to discover the VoIP specific entities: physical elements as well as logical applications like Voic Service. After a successful discovery, VoIP Availability Manager creates a VoIP topology with relationships between the associated elements. During event processing, information flows as follows: The IP Availability Manager polls network elements and performs root-cause and impact analysis for the IP domain. The IP Availability Manager sends notifications to the VoIP Availability Manager. VoIP Availability Manager, in conjunction with the installed Enablement Pack(s), uses SNMP and SOAP to monitor the health of the VoIP topology and generate appropriate symptoms and events. VoIP Availability Manager includes a built-in SNMP trap receiver which listens for VoIP related traps. Traps generated by the monitored devices and forwarded to the VoIP Availability Manager are processed to set the state of the referenced component. Note that the traps must be enabled and their destinations set. At regular intervals,voip Availability Manager imports the performance-oriented data collected by VoIP Performance Manager to enrich the VoIP Availability Manager topology. The Global Manager receives notifications from the IP Availability Manager and the VoIP Availability Manager for presentation to network operations personnel. The EMC ITOI VoIP Availability Manager Configuration Guide provides detailed information about the architecture of VoIP Availability Manager and its Enablement Packs. Processing flow 15

16 Introduction Discovery and monitoring The EMC ITOI Enablement Pack for Cisco includes Cisco-specific probes that are activated when the VoIP Availability Manager starts. The probes analyze the unitary computer systems in the VoIP environment to determine if Cisco elements exist on them. Only key or critical processes are transferred to the Global Manager to appear in Global Console maps or in the Topology Browser. When a Cisco element is discovered on a host, further analysis is performed to determine exactly which components are hosted on the given system. The Cisco-specific elements, such as applications and services, are then added to the VoIP Availability Manager s topology. The Cisco element classes that are discovered by the Cisco Enablement Pack are listed in Cisco Enablement Pack object classes on page 24. The EMC ITOI VoIP Availability Manager Discovery Guide provides detailed information on discovery by the VoIP Availability Manager. After discovery, the VoIP Availability Manager and Cisco Enablement Pack monitor the status of the Cisco VoIP environment as reported by the Cisco SNMP and SOAP modules. A VoIP service status may be UNKNOWN, RESPONSIVE or UNRESPONSIVE. This status, in conjunction with the status of related services, serve as symptoms to diagnose the root-cause problem. VoIP Availability Manager informs Service Assurance Manager that a VoIP service is Down. In general, the guiding principal is that an unresponsive VoIP service is Down if its underlying network is operational. The events and symptoms are listed in Events for VoIP Availability Manager Cisco elements on page 27. Additional requirements for discovery and monitoring The following are additional requirements or deployment considerations for the EMC ITOI Enablement Pack for Cisco (Cisco Enablement Pack): For all CUCM devices to be managed, SNMP must be enabled. The discovery of IP phones and voic boxes needs to be enabled during configuration. By default, discovery for these devices and services is not enabled. Modify the settings in the BASEDIR/smarts/conf/voip/voip.conf file, as described in the EMC ITOI VoIP Availability Manager Configuration Guide. During the discovery process, the critical processes need to be running on the device. If they are not running, VoIP Availability Manager will not discover the application. The cert-cisco.conf file lists the VoIP Cisco applications that are currently discovered and monitored, along with their critical, key, and non-critical processes. Description of Cisco configuration files on page 20 provides more information about the cert-cisco.conf file and processes. Monitoring of critical and non-critical processes may be set using the Polling tab of the Polling and Threshold console, under VoIP Process Groups. The EMC ITOI VoIP Availability Manager Configuration Guide provides instructions on managing groups and setting polling parameters. 16 EMC ITOI VoIP Enablement Pack for Cisco Version 8.1 User Guide

17 Introduction Trap processing The VoIP Availability Manager includes an integrated Trap Receiver and Notification Processor that provide the ability to utilize traps from external monitoring systems and map them into symptom events that are used for root-cause or impact analysis. The EMC ITOI VoIP Availability Manager Configuration Guide provides detailed information on enabling trap processing. Installation Java support for service The EMC ITOI Enablement Pack for Cisco is installed from the media on which the EMC ITOI VoIP Availability Manager resides. It is installed into the same folder as VoIP Availability Manager. The EMC ITOI VoIP Availability Manager Installation Guide lists installation requirements and provides detailed installation procedures. A separate feature license is required and must be installed in order to use the Cisco Enablement Pack. The name of the Cisco feature is AP_VOIP_CISCO. Once the Cisco Enablement Pack is installed and properly licensed, it will run when the VoIP Availability Manager is started. For example, here is the UNIX command for starting the VoIP Availability Manager: /opt/incharge/voip/smarts/bin/sm_service start ic-voip-server When the VoIP Availability Manager starts, it loads the cisco.conf file and probes the unitary computer systems in the VoIP environment for Cisco VoIP applications. If you manually install the service for VoIP Availability Manager, be sure to specify the --java option. Java support is required for Cisco support. If you do not specify the --java option, the following error message appears in the VoIP Availability Manager log file (for example, VoIP-AM_en_US_UTF-8.log) in the BASEDIR/smarts/local/logs directory: April 12, :57:28 PM EDT voip-cisco-init@1808: : ********************************************************* * * * Java support is not enabled. It is required for * * Cisco support. * * Please restart the server with a --java option. * * * ********************************************************* Trap processing 17

18 Introduction 18 EMC ITOI VoIP Enablement Pack for Cisco Version 8.1 User Guide

19 CHAPTER 2 Integrating the Enablement Pack with VoIP This chapter contains the following information: Description of Cisco configuration files Specifying login credentials for Cisco discovery Configuring discovery of older versions of Call Manager Express Integrating the Enablement Pack with VoIP 19

20 Integrating the Enablement Pack with VoIP Description of Cisco configuration files The Cisco Enablement Pack is controlled by two configuration files: The cisco.conf file defines internal drivers (probes) to discover CUCM services and their relationships. In general, the cisco.conf file does not need to be configured. On rare occasions, the cisco.conf file can be configured when network latency prevents full discovery and the default timeout needs to be overridden. In addition, very old versions of CCME can be discovered by modifying a parameter as described in Configuring discovery of older versions of Call Manager Express on page 22. The cert-cisco.conf file defines key, critical, and non-critical processes designated for discovery. To customize, you can open the cert-cisco.conf file with the sm_edit utility and modify the lists of processes designated for discovery. In general, however, because the probes have been fully tested and optimized using the default configuration, the recommended guideline is to accept the default lists of processes. The probes that discover Cisco applications contain key, critical, and non-critical process designations. At a high level, the CUCM suite is supported, including the following applications: Call Manager (CUCM) Publisher and subscribers Call Manager Express Emergency Responder (CER) Customer Response Application (CRA) Unity and Unity Express Work Flow Manager Quality Manager -Web Integration Nuance RealSpeak OpenSpeech Recognizer Unity Connection Unified Presence Unified Contact Center Enterprise (UCCE) Unified Contact Center Express (UCCX) You can easily add more applications by using the same technique provided in the cert-cisco file. The EMC ITOI VoIP Management Suite Certification Framework Technical Notesprovides complete information about the cert-cisco.conf file. 20 EMC ITOI VoIP Enablement Pack for Cisco Version 8.1 User Guide

21 Integrating the Enablement Pack with VoIP Specifying login credentials for Cisco discovery Beginning with this release, the discovery probes available through the Cisco Enablement Pack use Simple Network Management Protocol (SNMP) and Simple Object Access Protocol (SOAP) to obtain the topology data from Cisco Call Managers. It is no longer necessary to define IP phone pools in the BASEDIR/smarts/conf/voip/cisco/phone-device-pool.conf file. For Cisco Call Managers Version 5 and above, SOAP discovery probes are used to: Locate the Cisco Call Manager that acts as a Publisher. Discover IP phone groups, including related information such as MAC addresses, IP Addresses, directory numbers or extensions, and phone models. Discover IP phones. For Cisco Call Managers Version 4, SOAP discovery probes are used to: Locate the Cisco Call Manager that acts as the Publisher. Discover IP phone groups, including related information such as user names, MAC addresses, IP Addresses, directory numbers or extensions, and phone models. For the SOAP discovery probes to establish communication with the call managers, you need to specify SOAP login credentials (user ID and encrypted password). Login credentials are not required for the SNMP discovery probes. To specify SOAP login credentials, use the Device Access tab in Polling and Thresholds Console. In the Global Console, select Configure > Domain Manager Administration Console > Polling and Thresholds to open the Polling and Thresholds Console for the attached VoIP Availability Manager. In the Device Access tab, expand the SOAP Access Configurations group, select the setting for the version of your call managers, and specify the login credentials. In the Device Access tab, you can: Specify login credentials for the default settings. Create login credentials per device or groups of devices. EMC ITOI VoIP Availability Manager Configuration Guide describes default access device groups and default settings as well as the procedure for specifying login credentials. Specifying login credentials for Cisco discovery 21

22 Integrating the Enablement Pack with VoIP Configuring discovery of older versions of Call Manager Express If you have Cisco Call Manager Express (CCME) versions older than 3.4 which do not support the CCME MIB, you must edit the cisco.conf file to enable discovery. This ensures that the older versions of Cisco Call Manager Express and Voice Gateway (Routers) are properly discovered. To do so, perform these steps: 1. Use sm_edit to open the conf/voip/cisco.conf file. UNIX /opt/incharge/voip/smarts/bin>sm_edit conf/voip/cisco.conf Windows C:\InCharge\VoIP\smarts\bin>sm_edit conf\voip\cisco.conf 2. Locate the DiscoverCCMEOnOldVersions parameter and change the FALSE value of to TRUE. Here is an example: # Call Manager Express GA_Driver::Cisco-CCME-Probe-Driver { ReadsRulesFrom = GA_RuleSet::Cisco-CCME-Probe-Driver-RS { filename = "voip/cisco/ic-cisco-ccme-probe.asl" } ReadsInputFrom = SNMP_WalkFE::Cisco-CCME-Probe-Driver-FE { retries = 5 rootoids = { {10, " " }, #ccmeenabled {30, " " } #cvvoippeercfgtable } }# Set this value to TRUE, if you # wish to discover CCME on routers pre-dating the CCME MIB. Careful, # false discover of Voice Gateways may be a side effect variables = { { "DiscoverCCMEOnOldVersions", "TRUE" } } waitforcompletion = TRUE } 3. Save and close the file. The modified version of the cisco.conf file is saved to the BASEDIR/smarts/local/conf/voip directory. 22 EMC ITOI VoIP Enablement Pack for Cisco Version 8.1 User Guide