EMC NetWorker Module for Microsoft Applications Release 2.3. Application Guide P/N REV A02

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1 EMC NetWorker Module for Microsoft Applications Release 2.3 Application Guide P/N REV A02 EMC Corporation Corporate Headquarters: Hopkinton, MA

2 Copyright EMC Corporation. All rights reserved. Published May, 2011 EMC believes the information in this publication is accurate as of its publication date. The information is subject to change without notice. THE INFORMATION IN THIS PUBLICATION IS PROVIDED AS IS. EMC CORPORATION MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE INFORMATION IN THIS PUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Use, copying, and distribution of any EMC software described in this publication requires an applicable software license. For the most up-to-date regulatory document for your product line, go to the Document/Whitepaper Library on EMC Powerlink. For the most up-to-date listing of EMC product names, see EMC Corporation Trademarks on EMC.com. All other trademarks used herein are the property of their respective owners. 2 EMC NetWorker Module for Microsoft Applications Release 2.3 Application Guide

3 Contents Preface Chapter 1 Microsoft SQL Server Backup and Recovery Overview SQL server versions supported by NMM Types of supported backup and recovery Writers for SQL data backup and recovery Commands used by NMM for SQL data backup and recovery Performing SQL server backups SQL server application information variable settings Displaying valid SQL data save sets URL encoding for SQL save sets Specifying save sets for SQL data Configuring SQL server backups Performing SQL server recovery Recovering SQL server 2005, SQL server 2008, SQL server 2008 R2 stand-alone databases from the SQLServerWriter save set Recovering SQL server 2005, SQL server 2008, or SQL server 2008 R2 Express databases from the SYSTEM COMPONENTS save set Recovering SQL instance for SQL clusters Performing SQL server directed recovery to an alternate location Steps for SQL server directed recovery Selecting the NetWorker server Selecting a client Selecting the desired SQL databases for directed recovery Recover by using the default recover path Recover by using an alternate recover path Examples of log messages in NMM log file and Monitor page Attaching the recovered SQL databases Performing SQL server disaster recovery SQL server (stand-alone) disaster recovery on Windows server SQL server (stand-alone) disaster recovery on Windows server SQL server cluster disaster recovery on Windows server 2008 and Windows server Best practices EMC NetWorker Module for Microsoft Applications Release 2.3 Application Guide 3

4 Contents Chapter 2 Chapter 3 Chapter 4 Microsoft Active Directory Backup and Recovery Overview Types of supported backup and recovery Specifying save sets for scheduled backups Performing an Active Directory or ADAM full backup Performing Active Directory or ADAM granular backup Considerations for granular backup Configuring Active Directory or ADAM granular backups Performing an all Active Directory data recovery Performing an Active Directory granular recovery Recovery restrictions for Active Directory Recovering an Active Directory object or object attribute Selecting Active Directory object attributes Performing Active Directory disaster recovery Microsoft Data Protection Manager Backup and Recovery Overview NMM and DPM scenario Types of supported backup and recovery Types of DPM data backed up by NMM DPM backup writers NMM commands required for DPM backup and recovery Performing DPM server backups DPM application information variable settings Displaying valid DPM data save sets Specifying DPM save sets for application data Configuring DPM backups Performing a granular recovery of DPM objects Recovering a folder or file from a DPM replica Reviewing settings before starting recovery Performing a granular directed recovery to a DPM-protected server DPM directed granular recovery scenario Performing a directed granular recovery Performing DPM writer disaster recovery Microsoft Hyper-V Backup and Recovery Overview Operating system versions supported by NMM client Integration Components version Hyper-V parent partitions, child partitions, and applications within child partitions Types of supported backup and recovery Hyper-V configuration Hyper-V storage configurations supported by NMM Hyper-V configuration requirements for backing up a child partition that contains multiple volumes Components used by NMM for Hyper-V backup and recovery Performing Hyper-V backups Hyper-V application information variable settings Specifying Hyper-V save sets for application data Displaying valid Hyper-V save sets NMM support for proxy backup of Hyper-V Preparing a child partition for backup EMC NetWorker Module for Microsoft Applications Release 2.3 Application Guide

5 Contents Configuring Hyper-V backups Configuring a Hyper-V client resource Performing Hyper-V recovery Turning the child partition offline for recovery Hosting the recovered virtual systems Specifying the destinations for the Hyper-V configuration files and virtual system Selecting Hyper-V recovery options Selecting the destination of Hyper-V recovery Performing Hyper-V recovery to the original machine and location Performing directed Hyper-V recovery to a different machine or location Performing Hyper-V parent partition disaster recovery Best practices Hyper-V parent partition backup and recovery Hyper-V child partition applications backup and recovery Restrictions for backup and recover of Hyper-V child partitions in a Windows 2008 failover cluster Chapter 5 Microsoft Exchange Server Backup and Recovery Overview Microsoft Exchange server 2007 MAPI client and Collaboration Data Objects support Exchange server versions supported by NMM client NMM and Exchange server support for I18N Types of supported backup Backup levels Types of supported recovery Compatibility with previous Exchange server backups Creation of shadow copy and snapshot process in an Exchange server production LAN-based Exchange server configuration with a storage area network and a proxy client Exchange backup scenarios Exchange recovery scenarios Exchange 2003 and 2007 writers Commands and attributes for Exchange backup and recovery Configuring dedicated storage node for Exchange 2007 CCR environment Performing Exchange server backups Exchange 2003 and 2007 application information variable settings Specifying Exchange 2003 and 2007 save sets for application data Displaying valid Exchange data save sets Configuring persistent snapshots Configuring Exchange server backups Configuring Exchange backup schedule Configuring Exchange client resource Performing Exchange server recovery Exchange recovery requirements Exchange recovery options Configuring Exchange recovery Selecting a storage group restore destination EMC NetWorker Module for Microsoft Applications Release 2.3 Application Guide 5

6 Contents Performing Microsoft Exchange server 2007 directed recovery Performing a directed recovery Performing Microsoft Exchange server 2007 disaster recovery Performing Microsoft Exchange server 2007 (stand-alone) disaster recovery Performing Microsoft Exchange server 2007 disaster recovery for Microsoft Exchange CCR to a two-node cluster in a production environment Performing Microsoft Exchange server 2007 disaster recovery for Exchange CCR in a production environment Performing a quick recovery of a deleted mailbox in Exchange Best practices Backups should be grouped with no more than 10 storage groups at a time Use consistency check parameters to set threading and throttling to handle performance issues Additional Exchange backup and recovery best practices Exchange recovery limitations Chapter 6 Microsoft Exchange 2010 Server Backup and Recovery Overview Supported operating systems Types of backup and recovery Exchange 2010 VSS writers LAN-based Exchange server configuration with a storage area network and a proxy client Exchange server 2010 DAG scenario Backup initiated transaction log file truncation Microsoft Exchange server 2010 MAPI client and Collaboration Data Objects version for Recovery Database item level recovery in Exchange Performing Exchange 2010 backups Backup options Specifying Exchange 2010 application data save sets Displaying save set syntax Exchange 2010 application information variable settings Configuring persistent and non-persistent snapshots Configurations for backing up Exchange 2010 in non-dag and DAG environment Prerequisites before running a backup on the Exchange 2010 system Promoting Exchange 2010 incremental backup to full backup Configuring Exchange server 2010 backups Configuring Avamar deduplication backups in a DAG environment Performing non-persistent backup of Microsoft Exchange Verifying backups Performing Exchange server 2010 recovery Performing full recovery Performing advanced recovery Performing granular recovery of mailbox, folder, or Performing a quick recovery of a deleted mailbox in Exchange Microsoft Exchange server 2010 disaster recovery Best practices EMC NetWorker Module for Microsoft Applications Release 2.3 Application Guide

7 Contents Chapter 7 Chapter 8 Microsoft SharePoint Server 2003 Backup and Recovery Overview VSS backup support provided by NMM Microsoft SharePoint Portal server 2003 and Windows SharePoint Services Types of supported backup Supported SharePoint 2003 writers Commands used SharePoint 2003 backup and recovery Performing SharePoint 2003 backups SQL application information variable settings in SharePoint 2003 backup Displaying valid SQL data save sets for SharePoint 2003 backup Configuring SharePoint 2003 backup tasks Performing SharePoint 2003 recovery Example of SharePoint 2003 backup and recovery process Creating a new SharePoint portal with three new databases Viewing the location and hierarchy of databases as they appear in SQL Enterprise Manager UI Configuring and performing a backup of the new databases with NMM save sets Verifying that all databases are backed up through the UI Deleting the new databases Performing an NMM recovery of the databases Verifying database recovery through the SQL Enterprise Manager Recovering the portal site through SharePoint Portal Server Central Administration Verifying the creation of the portal site in SharePoint Server Central Administration Microsoft SharePoint Server 2007 Backup and Recovery Overview NMM solutions for protecting a Microsoft SharePoint 2007 farm Microsoft Office SharePoint server 2007 and Windows SharePoint Services Types of SharePoint server 2007 backup and recovery Microsoft Office SharePoint 2007 farm configurations SharePoint 2007 writers Performing SharePoint 2007 backups SharePoint 2007 application information variable settings URL encoding for SharePoint save sets Specifying SharePoint 2007 save sets for application data Displaying valid SharePoint 2007 data save sets Configuring SharePoint 2007 backups Performing SharePoint 2007 farm hardware backups Performing SharePoint 2007 recovery Full recovery of a stand-alone SharePoint farm Full recovery of a distributed SharePoint farm Recovery of individual SharePoint content databases Recovery of SharePoint Search/Content Indexes Rollback of SharePoint SQL databases Performing SharePoint 2007 disaster recovery Disaster recovery planning Performing a disaster recovery Keeping backups and recoveries in sync EMC NetWorker Module for Microsoft Applications Release 2.3 Application Guide 7

8 Contents Best practices for disaster recovery Backing up SharePoint database by using NMM and NMSQL Chapter 9 Chapter 10 Chapter 11 Microsoft SharePoint Server 2010 Backup and Recovery Overview New features in Microsoft SharePoint Microsoft SharePoint 2010 support on Microsoft Windows server Microsoft SharePoint server 2010 and SharePoint Foundation Types of SharePoint server 2010 backup and recovery NMM and Microsoft Office SharePoint 2010 farm configurations SharePoint 2010 writers Performing SharePoint 2010 backups Specifying SharePoint 2010 application data save sets Displaying valid SharePoint 2010 data save sets Prerequisites for SharePoint 2010 backup Performing SharePoint 2010 backup Performing SharePoint 2010 recovery Performing SharePoint 2010 disaster recovery Windows Disaster Recovery by using NetWorker 7.6 SP2 and NMM Overview Changes in NetWorker 7.6 SP2 core client functionality when NMM 2.3 is installed Changes in NetWorker 7.6 SP2 core client functionality when NMM 2.3 is uninstalled Basic steps for Windows Disaster Recovery backup and recovery Performing Windows Disaster Recovery backup and recovery for Microsoft applications Perform a Windows DR backup Perform a Windows DR recovery Troubleshooting About the troubleshooting process Setting up notifications Finding errors NMM client error messages E_VOLUME_NOT_SUPPORTED E_VETO_PROVIDER VSS_E_WRITERERROR_RETRYABLE error code 0x800423f VSS CLIENT... Invalid Writer Selection... for APPLICATIONS Savegroup failed in scheduled backup Insufficient permission to access mailbox. See documentation for required permission settings. Server MBX is not capable of RSG operations :nsrsnap_vss_save NMM validation for NSP Writer failed, unable to restore NPS VSS Writer data NMM client issues In-progress backup fails NetWorker is blocked by Windows firewall NMM backups might fail where a firewall exists between the 8 EMC NetWorker Module for Microsoft Applications Release 2.3 Application Guide

9 Contents NetWorker server and client Need to run utility to obtain Exchange server information Requesting a snapshot for a volume on hardware that is not transportable The PowerSnap service must be restarted after the NetWorker service is restarted PowerSnap validation for recovery fails Snapshot backup may fail with writer errors Microsoft I/O write error when taking a replica in a CLARiiON array Creating a replica takes a long time in CLARiiON environment Cannot recover Exchange database due to overwrite prevention error Incremental backups may be promoted to full backups Diagnosing VSS Writer Issues Modifying the Microsoft Exchange 2007 COM+ component s user account or password Save sets may not appear in the Recover page Recovery of AES-encrypted files fails without passphrase Unable to restore files encrypted with both Microsoft Windows Encrypting File System and AES encryption Antivirus programs block recovery Snapshot cannot include both hardware and software snapshot volumes for clustered NetWorker VSS clients Cross-platform directed recovery operations are not supported on NMM Recovery of large number of items fails if one or more items in a folder is not selected Multiple client resources with the same name cannot be combined in the same group Backup of two partitions of the same CLARiiON disk fails Connection to DPM service lost during DPM recovery DPM replica backup is not correctly configured Backup fails if Exchange server in is renamed after it is created In Exchange 2010, recovery fails for renamed mailbox database, however backup completed successfully for renamed database In Exchange 2010, nsrsnap_vss_save -? is listing old database name instead of new database name after renamed mailbox database Save sets from an Avamar AFTD for NMM backups show retention set to 1/18/ Microsoft updates required to fix the vds.exe crash errors during retention on Windows 2008 and Windows Back up of SYSTEM COMPONENTS fails due to missing System Writer Problems with RMExchangeInterface component SharePoint backup fails when host and proxy client do not match NMM installation issues RMAgentPS fails to uninstall when uninstalling NMM Recovery failure after.net 3.5 framework installation SYSTEM COMPONENTS failure after McAfee uninstall If Exchange is installed after NMM, NMM reinstallation is required to get Replication Manager Exchange Interface NMM uninstall and reinstall required to change the Replication Manager port number EMC NetWorker Module for Microsoft Applications Release 2.3 Application Guide 9

10 Contents Checking log files NMM client PowerSnap client Replication Manager Solutions Enabler Active Directory NetWorker server Manually stopping and starting services Configuring dedicated web front-end crawling Using nsr.dir to skip files for NMM backup and recovery Troubleshooting issues during SQL databases directed recovery Name resolution Other troubleshooting resources Glossary Index 10 EMC NetWorker Module for Microsoft Applications Release 2.3 Application Guide

11 Tables Title Page 1 Writers used by NMM for SQL data backup and recovery Commands used by NMM for SQL data backup and recovery SQL variable settings for Application Information attribute Special characters and their URL-encoded values SQL save set syntax Tasks for scheduling a backup SQL server backup and recovery best practices and considerations Tasks for Active Directory or ADAM granular backup Considerations for NMM client backup schedules System-only attributes that are not backed up Retained attributes after object is deleted NMM Data Protection Manager commands DPM application information variable settings DPM server 2007 save set syntax Special characters and their URL-encoded values Tasks for scheduling a backup Hyper-V child partition configurations NMM Hyper-V components Hyper-V application information variable settings Hyper-V save set syntax Backup tasks for Hyper-V Writers used by NMM for Exchange server backup and recovery Commands and attributes used by NMM for Exchange server backup and recovery Exchange application information variable settings Exchange 2003 and 2007 save set names Special characters and their URL-encoded values Tasks for configuring an Exchange server backup Different backup procedures for Exchange recovery Best practices and considerations for application backups Exchange 2010 VSS writers Exchange 2010 save sets for application data Exchange application information variable settings Configurations required for backup in non-dag and DAG environment Tasks for configuring an Exchange server backup SharePoint features and details List of supported SharePoint writers Backup tasks for SharePoint Example: Minimum required save sets to be backed up List of supported SharePoint 2007 writers EMC NetWorker Module for Microsoft Applications Release 2.3 Application Guide 11

12 Tables 40 SharePoint application information variable settings Special characters and their URL-encoded values SharePoint save set syntax Tasks for SharePoint 2007 backups SharePoint server backup list for disaster recovery List of supported SharePoint 2010 writers SharePoint save set syntax Supported and unsupported system recovery scenarios Notifications and errors Services and processes used in NMM client EMC NetWorker Module for Microsoft Applications Release 2.3 Application Guide

13 Figures Title Page 1 Configuration Options dialog box Client menu APPLICATIONS > SqlServerWriter tree nodes File System Recovery dialog box NMM protection of DPM DPM recovery modes Recover submenu for DPM recovery DPM granular recovery available to file level DPM granular recovery options Directed recovery of FileServer DPM database and replicas available as selectable items DPM disaster recovery options Windows server 2008 or Windows server 2008 R2 host with Hyper-V child partitions NMM backup of Hyper-V components Hyper-V storage options Disaster recovery order for a Hyper-V server Snapshot process with Exchange production server and proxy client SCC architecture CCR core architecture Exchange Recovery Options window with Conventional Restore option selected Available and unavailable storage groups Restore To command on context menu RSG Configuration error message RSG Configuration correct message Public folders cannot be recovered to an RSG Selected and partially selected items Recovered Items folders in user mailbox Select Storage Group Restore Destination dialog box Local client on the taskbar next to Client Select Viewable Clients dialog box Select Exchange 2010 database Advanced Recovery dialog box Manage RDB window Create_DB window Exchange Recovery Summary Select Database window Select mailbox, folder or for recovery Newly created databases created in SharePoint EMC NetWorker Module for Microsoft Applications Release 2.3 Application Guide 13

14 Figures 39 NMM backups available for recovery SQL databases selected for recovery in NMM Databases recovered to SQL server SharePoint Server Central Administration page SharePoint Portal Server Central Administration, Manage Portal Sites window Portal creation and restore options Portal restore and database names Confirmation page for request to create a portal site Status window for portal creation process Operation Successful page displayed when portal creation is complete Recovered databases and SharePoint portal visible and available in SharePoint SharePoint 2007 stand-alone farm configuration SharePoint 2007 distributed farm configuration Restore Remote Dependencies dialog box List of Microsoft applications that are supported for Windows DR backups Troubleshooting process EMC NetWorker Module for Microsoft Applications Release 2.3 Application Guide

15 Preface As part of an effort to improve and enhance the performance and capabilities of its product lines, EMC periodically releases revisions of its hardware and software. Therefore, some functions described in this document may not be supported by all versions of the software or hardware currently in use. For the most up-to-date information on product features, refer to your product release notes. If a product does not function properly or does not function as described in this document, please contact your EMC representative. Note: This document was accurate as of the time of publication. However, as information is added, new versions of this document may be released to the EMC Powerlink website Check the Powerlink website to ensure that you are using the latest version of this document. Purpose This guide contains information for backing up and recovering Microsoft applications like SQL, SharePoint, Exchange, Active Directory, Hyper-V, and Data Protection Manager by using EMC NetWorker Module for Microsoft Applications. IMPORTANT The EMC NetWorker Module for Microsoft Applications Release 2.3 Administration Guide supplements the NetWorker Module for Microsoft Application backup and recovery procedures described in this guide and must be referred to when performing application specific tasks in this guide. Ensure to download a copy of the EMC NetWorker Module for Microsoft Applications Release 2.3 Administration Guide from the EMC Powerlink website before using this guide. Audience This guide is part of the EMC NetWorker Module for Microsoft Applications documentation set, and is intended for use by system administrators during the setup and maintenance of the product. Readers should be familiar with the following technologies used in backup and recovery: Storage subsystems, such as EMC CLARiiON or Symmetrix, if used EMC NetWorker software EMC NetWorker Snapshot management Microsoft Volume Shadow Copy Service (VSS) technology EMC NetWorker Module for Microsoft Applications Release 2.3 Application Guide 15

16 Preface Related documentation Conventions used in this document The following EMC publications provide additional information: EMC NetWorker Module for Microsoft Applications Release 2.3 Release Notes EMC NetWorker Module for Microsoft Applications Release 2.3 Installation Guide EMC NetWorker Module for Microsoft Applications Release 2.3 Administration Guide EMC NetWorker Module for Microsoft Applications and EMC CLARiiON Implementing Proxy Node Backups 2.3 Technical Notes EMC NetWorker Module for Microsoft Applications and EMC Symmetrix Implementing Proxy Node Backups 2.3 Technical Notes EMC NetWorker Licensing Guide EMC Information Protection Software Compatibility Guide EMC Solutions Enabler Symmetrix CLI Quick Reference EMC NetWorker Release 7.6 Service Pack 1 documentation EMC NetWorker Release 7.6 Service Pack 2 documentation Note: EMC uses the following conventions for special notices: Note: A note presents information that is important, but not hazard-related. IMPORTANT An important notice contains information essential to software or hardware operation. Typographical conventions EMC uses the following type style conventions in this document. Normal Used in running (nonprocedural) text for: Names of interface elements (such as names of windows, dialog boxes, buttons, fields, and menus) Names of resources, attributes, pools, Boolean expressions, buttons, DQL statements, keywords, clauses, environment variables, functions, utilities URLs, pathnames, filenames, directory names, computer names, filenames, links, groups, service keys, file systems, notifications Bold Used in running (nonprocedural) text for: Names of commands, daemons, options, programs, processes, services, applications, utilities, kernels, notifications, system calls, man pages Used in procedures for: Names of interface elements (such as names of windows, dialog boxes, buttons, fields, and menus) What user specifically selects, clicks, presses, or types Italic Used in all text (including procedures) for: Full titles of publications referenced in text Emphasis (for example a new term) Variables Courier Used for: System output, such as an error message or script URLs, complete paths, filenames, prompts, and syntax when shown outside of running text Courier bold Used for: Specific user input (such as commands) 16 EMC NetWorker Module for Microsoft Applications Release 2.3 Application Guide

17 Preface Courier italic Used in procedures for: Variables on command line User input variables < > Angle brackets enclose parameter or variable values supplied by the user [ ] Square brackets enclose optional values Vertical bar indicates alternate selections - the bar means or { } Braces indicate content that you must specify (that is, x or y or z)... Ellipses indicate nonessential information omitted from the example Where to get help EMC support, product, and licensing information can be obtained as follows. Product information For documentation, release notes, software updates, or for information about EMC products, licensing, and service, go to the EMC Powerlink website (registration required) at: Technical support For technical support, go to Powerlink and select Support. On the Support page, you will see several options, including one for making a service request. Note that to open a service request, you must have a valid support agreement. Please contact your EMC sales representative for details about obtaining a valid support agreement or with questions about your account. Your comments Your suggestions will help us continue to improve the accuracy, organization, and overall quality of the user publications. Please send your opinion of this document to: If you have issues, comments, or questions about specific information or procedures, please include the title and, if available, the part number, the revision (for example, A01), the page numbers, and any other details that will help us locate the subject that you are addressing. EMC NetWorker Module for Microsoft Applications Release 2.3 Application Guide 17

18 Preface 18 EMC NetWorker Module for Microsoft Applications Release 2.3 Application Guide

19 1 Microsoft SQL Server Backup and Recovery This chapter includes the following topics: Overview Performing SQL server backups Performing SQL server recovery Performing SQL server directed recovery to an alternate location Performing SQL server disaster recovery Best practices Microsoft SQL Server Backup and Recovery 19

20 Microsoft SQL Server Backup and Recovery Overview Backup and recovery of Microsoft SQL server involves the following: SQL server support for VSS through Microsoft-supplied application writers. Creation of a point-in-time copy of data in EMC NetWorker Module for Microsoft Applications (NMM). The snapshot includes point-in-time copy of data and open files, which allows the backup of the SQL server while the SQL database is online or in use. Review the following sections before performing SQL server backup and recovery: SQL server versions supported by NMM on page 20 Types of supported backup and recovery on page 21 Writers for SQL data backup and recovery on page 22 Commands used by NMM for SQL data backup and recovery on page 22 SQL server versions supported by NMM The EMC Information Protection Software Compatibility Guide provides the most up-to-date lists of hardware, operating system, service pack, and application versions supported by the NMM client. NMM client supports the following versions of Microsoft SQL server: SQL server 2008 R2 (x86, x64): Standard Enterprise Note: It is recommended that you use Cumulative Update 4. SQL server 2008 SP2 (x86, x64): Standard Enterprise SQL server 2005 (x86, x64) Service Pack 4: Standard Enterprise SQL server 2008 R2 Express edition SQL server 2008 Express edition SQL server 2005 Express edition Note: NMM only supports databases in SQL simple recovery. NMM client does not support the following: SQL server running on IA64 SQL server EMC NetWorker Module for Microsoft Applications Release 2.3 Application Guide

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