EMC NetWorker Module for Microsoft Exchange Server Release 5.1

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1 EMC NetWorker Module for Microsoft Exchange Server Release 5.1 Installation Guide P/N REV A02 EMC Corporation Corporate Headquarters: Hopkinton, MA

2 Copyright EMC Corporation. All rights reserved. Published February, 2009 EMC believes the information in this publication is accurate as of its publication date. The information is subject to change without notice. THE INFORMATION IN THIS PUBLICATION IS PROVIDED AS IS. EMC CORPORATION MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE INFORMATION IN THIS PUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Use, copying, and distribution of any EMC software described in this publication requires an applicable software license. For the most up-to-date regulatory document for your product line, go to the Technical Documentation and Advisories section on EMC Powerlink. For the most up-to-date listing of EMC product names, see EMC Corporation Trademarks on EMC.com. All other trademarks used herein are the property of their respective owners. 2 EMC NetWorker Module for Microsoft Exchange Server Release 5.1 Installation Guide

3 Contents Preface Chapter 1 Installation About the NetWorker Module NetWorker Software Distribution Multiple language support Installation roadmap Installation requirements Supported versions of Microsoft Windows and Microsoft Exchange Servers Microsoft Exchange Server MAPI Client and Collaboration Data Objects support Recovery Storage Group support NetWorker software NetWorker Module backward compatibility Installation prerequisites Choosing where to install the NetWorker Module software Installing the NetWorker Server and Exchange Server on separate computers Installing the NetWorker Server and Exchange Server on the same computer Choosing the NetWorker Module installation file source Local CD-ROM Remote CD-ROM EMC website Installing the NetWorker Module software Maintaining a NetWorker Module installation How to run the Setup program in Maintenance mode How to add program features to an installation EMC NetWorker Module for Microsoft Exchange Server Release 5.1 Installation Guide 3

4 Contents How to repair a NetWorker Module installation Removing the NetWorker Module software Other installation options Installing with Microsoft SMS Requirements and prerequisites for an SMS installation Installing the NetWorker Module with SMS Installing the NetWorker Module in a Microsoft cluster Chapter 2 Licensing and Enabling the Software How NetWorker software is licensed The evaluation process The licensing process NetWorker simplified licensing for virtual environments Additional licenses Using nsrlic to gather license information Managing licenses Index 4 EMC NetWorker Module for Microsoft Exchange Server Release 5.1 Installation Guide

5 Preface. As part of an effort to improve and enhance the performance and capabilities of its product lines, EMC periodically releases revisions of its hardware and software. Therefore, some functions described in this document may not be supported by all versions of the software or hardware currently in use. For the most up-to-date information on product features, refer to your product release notes. If a product does not function properly or does not function as described in this document, please contact your EMC representative. Audience Related documentation This guide is part of the EMC NetWorker Module for Microsoft Exchange Server Release 5.1 documentation set, and is intended for use by administrators and others responsible for data management on Exchange servers. Readers of this guide are expected to be familiar with the following topics: Microsoft Exchange Server EMC NetWorker client and server software The following sources provide additional information specific to this NetWorker Module: EMC NetWorker Module for Microsoft Exchange Server Administration Guide EMC NetWorker Module for Microsoft Exchange Server Release Notes NetWorker User for Exchange Server online help These sources specific to the NetWorker server version are also available: EMC NetWorker Module for Microsoft Exchange Server Release 5.1 Installation Guide 5

6 Preface EMC NetWorker Administration Guide EMC NetWorker Installation Guide EMC NetWorker Release Notes NetWorker online help Other documentation sources that provide helpful information include: EMC NetWorker Command Reference Guide EMC NetWorker Error Message Guide EMC NetWorker Disaster Recovery Guide Microsoft Exchange Server documentation Conventions used in this document EMC uses the following conventions for special notices. Note: A note presents information that is important, but not hazard-related.! CAUTION A caution contains information essential to avoid data loss or damage to the system or equipment. Typographical conventions EMC uses the following type style conventions in this document: Normal Bold: Used in running (nonprocedural) text for: Names of interface elements (such as names of windows, dialog boxes, buttons, fields, and menus) Names of resources, attributes, pools, Boolean expressions, buttons, DQL statements, keywords, clauses, environment variables, filenames, functions, utilities URLs, pathnames, directory names, computer names, links, groups, service keys, file systems, notifications Used in running (nonprocedural) text for: Names of commands, daemons, options, programs, processes, services, applications, utilities, kernels, notifications, system call, man pages Used in procedures for: Names of interface elements (such as names of windows, dialog boxes, buttons, fields, and menus) What user specifically selects, clicks, presses, or types 6 EMC NetWorker Module for Microsoft Exchange Server Release 5.1 Installation Guide

7 Preface Italic: Courier: Used in all text (including procedures) for: Full titles of publications referenced in text Emphasis (for example a new term) Variables Used for: System output, such as an error message or script URLs, complete paths, filenames, prompts, and syntax when shown outside of running text Courier bold: Used for: Specific user input (such as commands) Courier italic: Used in procedures for: Variables on command line User input variables < > Angle brackets enclose parameter or variable values supplied by the user [ ] Square brackets enclose optional values Vertical bar indicates alternate selections - the bar means or { } Braces indicate content that you must specify (that is, x or y or z)... Ellipses indicate nonessential information omitted from the example Where to get help EMC support, product, and licensing information can be obtained as follows. Product information For documentation, release notes, software updates, or for information about EMC products, licensing, and service, go to the EMC Powerlink website (registration required) at: Technical support For technical support, go to EMC Customer Service on Powerlink. To open a service request through Powerlink, you must have a valid support agreement. Please contact your EMC sales representative for details about obtaining a valid support agreement or to answer any questions about your account. EMC NetWorker Module for Microsoft Exchange Server Release 5.1 Installation Guide 7

8 Preface Your comments Comments and suggestions about our product documentation are always welcome. To provide feedback: 1. Go to: 2. Click the Feedback link. 8 EMC NetWorker Module for Microsoft Exchange Server Release 5.1 Installation Guide

9 1 Installation This chapter describes how to install the NetWorker Module software. It includes the following sections: About the NetWorker Module Installation requirements Installation prerequisites Choosing where to install the NetWorker Module software Choosing the NetWorker Module installation file source Installing the NetWorker Module software Maintaining a NetWorker Module installation Other installation options Installing with Microsoft SMS Installing the NetWorker Module in a Microsoft cluster Installation 9

10 Installation About the NetWorker Module This product is an add-on, client-side module that works with the NetWorker software to provide backup and recovery capability for Microsoft Exchange Server. Together, the NetWorker Module and NetWorker software provide reliable, high-performance data protection for Exchange Server databases and mailboxes. Note: This release of the NetWorker Module no longer supports NetWorker PowerSnap Module software. NetWorker Software Distribution This release of NetWorker Module for Microsoft Exchange Server supports the NetWorker Software Distibution feature. This feature enables you to install this module on multiple hosts from the NetWorker server. The EMC NetWorker Installation Guide provides complete instructions and information about using the NetWorker Software Distribution feature. Multiple language support This module release has been translated into the following languages: Japanese Simplified Chinese French Korean This release of the NetWorker Module for Microsoft Exchange Server can be installed in these non-english environments. Proper support for these languages requires that this module be installed with the NetWorker client 7.4, or later software and that the appropriate fonts are installed. 10 EMC NetWorker Module for Microsoft Exchange Server Release 5.1 Installation Guide

11 Installation Installation roadmap The following roadmap, and Figure 1 on page 12, provide an overview of the NetWorker Module software installation tasks: 1. Review the supported operating systems, Microsoft Exchange Server, traditional and snapshot backup and recovery options, and NetWorker software requirements in Installation requirements on page Review the Exchange server and NetWorker disk space, memory, and administrator prerequisites in Installation prerequisites on page Review Other installation options on page 29 for information about MSCS Cluster, SMS, or Solaris. 4. Review Choosing where to install the NetWorker Module software on page 18, and choose whether NetWorker Server and Microsoft Exchange Server are installed on separate computers or on the same computer. 5. Review Choosing the NetWorker Module installation file source on page 20, and choose the location where the package will be installed from. 6. Complete Installing the NetWorker Module software on page Review Maintaining a NetWorker Module installation on page 25 for maintenance options, such as to modify, repair, or remove an installation. 8. Review Chapter 2, Licensing and Enabling the Software, and then enable and register the NetWorker Module for Microsoft Exchange Server software for permanent use. Installation roadmap 11

12 Installation Figure 1 Installation process 12 EMC NetWorker Module for Microsoft Exchange Server Release 5.1 Installation Guide

13 Installation Installation requirements This section specifies the requirements for: Microsoft Windows Microsoft Exchange Server Traditional backup and recovery operations NetWorker client and server software requirements for this NetWorker Module Supported versions of Microsoft Windows and Microsoft Exchange Servers Table 1 This NetWorker Module supports all language versions of the editions of 32-bit Microsoft Windows and Microsoft Exchange Server listed in Table 1 on page 13 and Table 2 on page 14 This release of the NetWorker Module does not support Microsoft Exchange Server 5.x. Supported 32-bit operating systems, Microsoft Exchange Servers, and backup and recovery operations Microsoft Windows version Microsoft Exchange 2000 Server Microsoft Exchange Server 2003 Microsoft Exchange Server 2007 Traditional backup and recovery Windows 2000 Server Windows 2000 Advanced Server Windows 2000 Datacenter x x x x x x x x x Windows Server 2003 Standard (32-bit) Windows Server 2003 Enterprise (32-bit) Windows Server 2003 Datacenter (32-bit) x x x x x x Installation requirements 13

14 Installation Table 2 Supported x64 operating systems, Microsoft Exchange Servers, and backup and recovery operations Microsoft Windows version Microsoft Exchange 2000 Server Microsoft Exchange Server 2003 Microsoft Exchange Server 2007 Traditional backup and recovery Windows Server 2003 Standard (x64) x x Windows Server 2003 Enterprise (x64) x x Windows Server 2003 Datacenter (x64) x x Windows Server 2008 (x64) x x Note: The NetWorker Module for Exchange Server does not support use of nondefault database filename extensions. By default, Exchange database filenames end with.edb and.stm extensions. This NetWorker Module cannot back up or recover Exchange database filenames that do not end with these standard extensions. Microsoft Exchange Server MAPI Client and Collaboration Data Objects support Access to Exchange messaging stores utilized by NetWorker Module for Exchange mailbox backups requires the Messaging API (MAPI) and Collaboration Data Objects (CDO). The MAPI client libraries and CDO are not included with Exchange Server The package with these objects can be downloaded from Microsoft s website. This package is also required for RSG support in Exchange Server Download version or later. For information on downloading and installing this package, search for "Microsoft Exchange Server MAPI Client and Collaboration Data Objects" on the Microsoft Download Center website. Recovery Storage Group support The NetWorker Module for Exchange Server supports browse and recovery of individual items from the Recovery Storage Group (RSG) database in Exchange Server 2003 and Exchange Server To enable this support in NetWorker Module for Exchange Server for Exchange Server 2003, apply the Microsoft Exchange Server EMC NetWorker Module for Microsoft Exchange Server Release 5.1 Installation Guide

15 Installation hotfix described in KB For more information on installing and using this hotfix, search for KB on the Microsoft Help and Support website. When you open NetWorker Module for Exchange Server, it checks for this hotfix. If the hotfix is undetected, the RSG features in NetWorker Module for Exchange Server are unavailable. For Exchange Server 2007 RSG support, download the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package, version or later, from the the Microsoft Download Center web site. NetWorker software The NetWorker client software must be installed on the Exchange server host computer. The EMC NetWorker Installation Guide specific to the operating system provides NetWorker installation requirements. The NetWorker software requirements for this NetWorker Module are as follows: NetWorker client and server software release 6.0 or later for traditional backups of Exchange data NetWorker client and server software release 7.4 or later for full support of non-english languages Note: This NetWorker Module can connect to and interact with a NetWorker server that is running on any supported operating system. The EMC NetWorker Installation Guide specific to the operating system provides NetWorker installation requirements. NetWorker Module backward compatibility This release of the NetWorker Module can successfully recover backups of all types made by release 3.0 or later of the NetWorker Module. This includes backups of: Exchange Information Store (IS), Key Management Server (KMS), and Site Replication Server (SRS) databases Individual mailboxes or mailbox items Individual public folders or public folder items Installation requirements 15

16 Installation Installation prerequisites After reviewing the installation requirements in Table 3 on page 16 and Table 4 on page 17, verify that the Exchange Server host has enough disk space available for the NetWorker Module installation. Table 3 NetWorker Module disk space requirements for Exchange Server host on 32-bit platforms Installation type Description Disk space needed Typical English Typical French Typical Japanese Typical Korean Typical Simplified Chinese NetWorker Module software and Windows Performance Monitor counters. NetWorker Module software and Windows Performance Monitor counters. NetWorker Module software and Windows Performance Monitor counters. NetWorker Module software and Windows Performance Monitor counters. NetWorker Module software and Windows Performance Monitor counters. 8.4 MB 13.8 MB 24.7 MB 21.7 MB 18.6 MB Custom NetWorker Module software 7.4 MB Custom Windows Performance Monitor 159 KB Custom French language pack 5.4 MB Custom Japanese language pack 16.3 MB Custom Korean language pack 13.3 MB Custom Simplified Chinese language pack 10.2 MB 16 EMC NetWorker Module for Microsoft Exchange Server Release 5.1 Installation Guide

17 Installation Table 4 NetWorker Module disk space requirements for Exchange Server host on x64 platforms Installation type Description Disk space needed Typical English Typical French Typical Japanese Typical Korean Typical Simplified Chinese NetWorker Module software and Windows Performance Monitor counters. NetWorker Module software and Windows Performance Monitor counters. NetWorker Module software and Windows Performance Monitor counters. NetWorker Module software and Windows Performance Monitor counters. NetWorker Module software and Windows Performance Monitor counters. 16 MB 21.7 MB 32.6 MB 29.5 MB 26.5 MB Custom NetWorker Module software 14.9 MB Custom Windows Performance Monitor 241 KB Custom French language pack +5.6 MB Custom Japanese language pack MB Custom Korean language pack MB Custom Simplified Chinese language pack MB Note: For all installation procedures in this chapter, the installation operator must have administrator level privileges for the Windows domain or target computer. Installation prerequisites 17

18 Installation Choosing where to install the NetWorker Module software The NetWorker client software and the NetWorker Module for Exchange Server software must both be installed on the Exchange server. The NetWorker server software may be installed on the Exchange server, or on a separate computer. Note: Before performing a backup or recovery of Exchange data, the Microsoft Exchange System Management Tools also must be installed on the Exchange server. Installing the NetWorker Server and Exchange Server on separate computers This is the more typical configuration. The NetWorker Server software resides on one computer and the Exchange Server software on another, as shown in Figure 2 on page 18 Microsoft Exchange server NetWorker Client for Windows NetWorker Module for Exchange server NetWorker server host (Windows or UNIX) NetWorker storage node (optional) (Windows or UNIX) NetWorker Client for Windows NetWorker Client for UNIX GEN Figure 2 Example configuration 18 EMC NetWorker Module for Microsoft Exchange Server Release 5.1 Installation Guide

19 Installation Installing the NetWorker Server and Exchange Server on the same computer Installing NetWorker Server software on the Exchange server allows the use of NetWorker immediate-save technology. Immediate saves improve backup performance because the data does not move over the network. However, do not install the NetWorker Server software on the Exchange server if the NetWorker server supports a large number of clients. Exchange Server software and NetWorker Server software compete for the same system resources in this configuration. Note: In this configuration, consider using a NetWorker storage node. The EMC NetWorker Release Administration Guide provides instructions on configuring and using a storage node. Choosing where to install the NetWorker Module software 19

20 Installation Choosing the NetWorker Module installation file source This section explains how to install the NetWorker Module from the following locations: Local CD-ROM on page 20 Remote CD-ROM on page 20 EMC website on page 21 Local CD-ROM To install the NetWorker Module from a local CD-ROM: 1. Load the NetWorker Module CD-ROM in the CD-ROM drive. 2. Start Windows Explorer and select the CD-ROM drive. 3. To complete the installation, follow the steps in Installing the NetWorker Module software on page 22. Remote CD-ROM To install the NetWorker Module from a remote CD-ROM: 1. Load the NetWorker Module CD-ROM in a CD-ROM drive of a Windows computer on the network. 2. On the remote computer, create a share for the CD-ROM drive. 3. Log in to the Exchange server. Note: Do not log in to the Exchange server from a Terminal Server session. Doing so results in an installation failure. Microsoft Knowledge Base article , Bug: Error Running Windows Installer Installation on Terminal Server, describes the problem and resolution. 4. On the Exchange server host, map a network drive to the shared volume created on the remote system. 5. To complete the installation, follow the steps in Installing the NetWorker Module software on page EMC NetWorker Module for Microsoft Exchange Server Release 5.1 Installation Guide

21 Installation EMC website The evaluation release of NME downloaded from the EMC website contains a compressed version of the software files.! IMPORTANT The NME software downloaded from the EMC website does not include an enabler code. The software can only be evaluated. Chapter 2, Licensing and Enabling the Software, provides more information on enabling NME. To install the NetWorker Module from the website: 1. Create a termporary installation directory in a local file system with sufficient free disk space to contain and extract the downloaded software. The directory must have space for both the compressed download file and the uncompressed files. 2. In your web browser, go to 3. Select Support > Software Downloads and Licensing > Downloads J-O > NetWorker Module. 4. In the table of NetWorker Module Software Downloads, go to the NetWorker Module for Microsoft Exchange Server section, and then click the NME 5.1 SP2 link for the particular Windows server platform. 5. Download the NME software to the temporary directory. 6. To complete the installation, follow the steps in Installing the NetWorker Module software on page 22. Choosing the NetWorker Module installation file source 21

22 Installation Installing the NetWorker Module software For new installations of NetWorker release 7.0 and later, the default location is %SystemDrive%\Program Files\Legato\nsr. Therefore, the default installation path for this NetWorker Module is %SystemDrive%\Program Files\Legato\nsr\bin. Note: A different location can be specified during the installation. The installation path does not change during a NetWorker update. For example, a NetWorker release 6.x installation that is updated to release 7.1 has the default installation path %SystemDrive%\Program Files\nsr. To install the NetWorker Module software: 1. Exit all NetWorker programs. 2. In Windows Explorer, go to the directory containing the NetWorker Module installation files. 3. To install the NetWorker Module software from a local or remote CD-ROM, double-click setup.exe. To install the NetWorker Module software that is downloaded from the EMC website, double-click: nmexch51_win_x86.exe for Exchange Server 2000 or Exchange Server nmexch51_win_x64.exe for Exchange Server Select the language to display installation text. 5. In the Welcome dialog box, click Next. 6. In the License Agreement dialog box, scroll down to read the license agreement. If you accept the terms, select the appropriate option and click Next. 22 EMC NetWorker Module for Microsoft Exchange Server Release 5.1 Installation Guide

23 Installation The Setup Type dialog box appears, as shown in Figure 3 on page 23. Figure 3 Setup Type dialog box 7. In the Setup Type dialog box, select one of the following and click Next: Typical Installs the NetWorker Module software, the Windows Performance Monitor counters for the NetWorker Module, and the language pack for the current locale (if supported). Custom Allows the selection of components to be installed including only the NetWorker Module software, Windows Performance Monitor counters, and language packs. 8. If Typical was selected in Step 7 on page 23, skip this step and proceed to Step 9 on page 24. If Custom was selected in Step 7 on page 23, the Custom Setup dialog box appears. To exclude the Windows Performance Monitor counters from the installation, click the Performance Monitor counters icon and select This feature will not be available, as shown in Figure 4 on page 24. Installing the NetWorker Module software 23

24 Installation Figure 4 Custom Setup dialog box: Performance Monitor counters 9. In the Server dialog box, you have the option to enter the hostname of the default NetWorker server to which the NetWorker User for Exchange Server program will connect when started. If a default NetWorker server is not specified, NetWorker User for Exchange Server attempts to connect to the local host. 10. In the Ready to Install dialog box, click Install to begin the installation. The setup program does the following: Adds NetWorker User for Exchange Server to the NetWorker Group in the Windows Start menu. Installs the NetWorker Module to the <NetWorker_installation_path>\bin directory. 11. In the InstallShield Wizard Completed dialog box, click Finish to exit the wizard. 24 EMC NetWorker Module for Microsoft Exchange Server Release 5.1 Installation Guide

25 Installation Maintaining a NetWorker Module installation After NetWorker Module software is installed, use the Setup program in Maintenance mode to modify, repair, or remove the existing installation. How to run the Setup program in Maintenance mode To run the setup program in Maintenance mode: 1. Log in with administrator privileges to the target computer. 2. Exit all NetWorker programs. 3. In Windows Explorer, go to the directory containing the NetWorker Module installation files and double-click setup.exe. Note: Choosing the NetWorker Module installation file source on page 20 provides additional information about accessing the installation files. The Setup program detects the existing NetWorker Module installation and automatically displays the Program Maintenance dialog box, as shown in Figure 5 on page 25. Figure 5 Program Maintenance dialog box Maintaining a NetWorker Module installation 25

26 Installation 4. Select the task to perform, then proceed to the appropriate procedure to complete the maintenance task: Modify Displays the Custom Setup dialog box, where you can add the Performance Monitor counters to an existing NetWorker Module installation. How to add program features to an installation on page 26 provides the steps to perform this procedure. Repair Replace missing or corrupted program files in the existing NetWorker Module installation. How to repair a NetWorker Module installation on page 28 provides the steps to perform this procedure. Remove Use the Setup program s installation removal function to uninstall the NetWorker Module software. Alternatively, you can use the Windows Control Panel Add/Remove program to uninstall the NetWorker Module. Removing the NetWorker Module software on page 28 provides the steps to perform this procedure. How to add program features to an installation To add program features to an existing NetWorker Module installation: 1. Start the Setup program in maintenance mode. How to run the Setup program in Maintenance mode on page 25 provides the steps to perform this procedure. 2. In the Program Maintenance dialog box, select Modify, and click Next. 3. In the Custom Setup dialog box, click the icon of each program feature to install. Select This feature will be installed on local hard drive. 26 EMC NetWorker Module for Microsoft Exchange Server Release 5.1 Installation Guide

27 Installation For example, Figure 6 on page 27 shows how to install the Performance Monitor counters. Figure 6 Custom Setup dialog box: Installing Performance Monitor counters 4. Click Next. The Server dialog box is displayed. 5. In the Server dialog box, you can optionally enter the hostname of the default NetWorker server to which the NetWorker User for Exchange Server program will connect when started. If you do not enter a default NetWorker server, NetWorker User for Exchange Server attempts to connect to the local host. 6. In the Ready to Modify dialog box, click Install to begin the installation. The setup program then adds the selected program features to the existing installation. Note: The EMC NetWorker Module for Microsoft Exchange Server Administration Guide provides more information about NetWorker Module support for Windows Performance Monitor. Maintaining a NetWorker Module installation 27

28 Installation How to repair a NetWorker Module installation To repair an existing NetWorker Module installation: 1. Start the Setup program in maintenance mode. How to run the Setup program in Maintenance mode on page 25 provides the steps to perform this part of the procedure. 2. In the Program Maintenance dialog box, select Repair, and click Next. 3. In the Ready to Repair dialog box, click Install to begin the installation. The setup program reinstalls the NetWorker Module files as needed. Removing the NetWorker Module software Remove an existing installation of the NetWorker Module software by using either the Setup program or the Windows Control Panel Add/Remove Programs tool. Note: When removing the NetWorker Module software from a cluster perform the procedure on each cluster node. To remove a NetWorker Module installation using the Setup program: 1. Start the Setup program in maintenance mode. How to run the Setup program in Maintenance mode on page 25 provides the steps to perform this part of the procedure. 2. In the Program Maintenance dialog box, select Remove, and click Next. 3. In the Ready to Remove dialog box, click Remove. The Setup program removes all NetWorker Module program files and registry settings. To remove a NetWorker Module installation using the Windows Control Panel: 1. Start the Control Panel. 2. From the Control Panel, select Add/Remove Programs. 3. From the Add/Remove Programs window, select the NetWorker Module for Microsoft Exchange Server, and then click Remove. 28 EMC NetWorker Module for Microsoft Exchange Server Release 5.1 Installation Guide

29 Installation Other installation options This section describes the procedures for several other installation options: Use Microsoft System Management Server to install this NetWorker module release automatically over an entire network. Installing with Microsoft SMS on page 30 provides the steps to perform this procedure. Configure this NetWorker module to perform backup and recovery in an MSCS environment. Installing the NetWorker Module in a Microsoft cluster on page 31 provides the steps to perform this procedure. Other installation options 29

30 Installation Installing with Microsoft SMS Use Microsoft System Management Server (SMS) 2.0 to install NetWorker Module release 5.1 automatically over an entire network. Requirements and prerequisites for an SMS installation Do not install SMS on a NetWorker Module server host. Install and configure SMS on a system with only the NetWorker client software installed. Before installing the NetWorker Module software: Set up the Microsoft Exchange Server software. Set up and test the SMS software. Installing the NetWorker Module with SMS To install the NetWorker Module: 1. Create a shared directory on a local disk of the SMS site server. This is the NetWorker Module software application source directory. 2. Copy the installation files from the \MSEXCHNG\I386\NETWORKR directory on the NetWorker Module CD-ROM to the shared directory you created on the SMS site server disk. 3. Use the SMS Administrator console to select the package definition file nwmexch.sms from the shared directory you created on the SMS site server. This creates the SMS installation package. The Microsoft SMS documentation provides more information about performing this step and distributing the software. 30 EMC NetWorker Module for Microsoft Exchange Server Release 5.1 Installation Guide

31 Installation Installing the NetWorker Module in a Microsoft cluster The NetWorker Module for Exchange Server can be configured to perform backup and recovery operations in an MSCS environment. Installation requirements on page 13 provides information about system requirements. The number of physical nodes supported in a cluster is dependent on the Microsoft Windows version. For details, refer to the Microsoft documentation.! CAUTION For each physical cluster node, the NetWorker client and NetWorker Module software must be installed on a private disk owned by the node. Do not install this software on a shared cluster disk. During installation, you are prompted to specify the hostnames of NetWorker servers that are authorized to back up the client s data. The list of authorized servers is stored in the <NetWorker_install_path>\res\servers file on the NetWorker client. To perform snapshot backups in a Microsoft cluster, the servers file on each cluster node must either contain the hostnames of all nodes in the cluster, or be blank (without hostnames). This does not apply to traditional backup operations, which do not require the cluster nodes to be listed in the servers file.! CAUTION If a NetWorker client s servers file contains no hostnames, then any NetWorker server can access the client s data for backup and recovery. This can be a potential security risk. The EMC NetWorker Module for Microsoft Exchange Server Administration Guide provides instructions on editing the servers file after the NetWorker software installation. Installing the NetWorker Module in a Microsoft cluster 31

32 Installation To install the NetWorker Module in an MSCS cluster: 1. Install the NetWorker client software on a local disk of each physical node in the cluster. Installing into the default NetWorker installation directory is recommended. 2. Install the NetWorker Module for Exchange Server software on the local disk of each physical node in the cluster. The NetWorker Module software is automatically installed at the same location as the NetWorker client software. Installing the NetWorker Module software on page 22 provides detailed steps for this part of the procedure. 3. Install the enabler for this NetWorker Module on the NetWorker server. The licensing process on page 38 provides information about installing and enabling the NetWorker software for permanent use. 32 EMC NetWorker Module for Microsoft Exchange Server Release 5.1 Installation Guide

33 Invisible Body Tag 2 Licensing and Enabling the Software The chapter includes these sections: How NetWorker software is licensed The evaluation process The licensing process NetWorker simplified licensing for virtual environments Additional licenses Using nsrlic to gather license information Managing licenses Licensing and Enabling the Software 33

34 Licensing and Enabling the Software How NetWorker software is licensed NetWorker software and added features, such as modules, are installed in evaluation mode with all of the features enabled for a period of 30 days. The licensing of NetWorker software means entry of enabler and authorization codes on the server for the NetWorker environment. Without these codes, the software or added features will not run beyond the evaluation period. Each installation of NetWorker server software must be licensed with a base enabler. This enabler turns on the software and allows you to use a particular bundle of features, such as a specified number of clients and devices. All licensing takes place on the server. The licenses are entered and stored on the server. The server enforces the licensing. Base enablers come in different editions, which enable varying degrees of functionality. Add-on enablers allow a broader scope of features. The steps in this chapter assume that the NetWorker software is installed and that all of the software and hardware requirements have been met on the computer that will access the NetWorker Management Console. 34 EMC NetWorker Module for Microsoft Exchange Server Release 5.1 Installation Guide

35 Licensing and Enabling the Software The evaluation process You can evaluate NetWorker software two ways: By evaluating a new installation of the software on a NetWorker server By evaluating NetWorker features on an existing NetWorker installation Evaluating a new installation When you first install the NetWorker software, you can evaluate it with all the modules and features for 30 days free without entering any codes. By the end of the evaluation period, you must purchase, enter, and authorize a base enabler to continue to use the NetWorker software to back up data. The base enabler is the license that enables the edition purchased. To continue to use some of the modules and features that were available with the evaluation software, you might need to purchase add-on enablers, depending on the edition of the base enabler. Evaluating features on an existing installation If you are evaluating one or more NetWorker Modules or features on an edition of NetWorker software that has already been installed and enabled, enter a temporary enabler for each module or feature. The temporary enabler is valid for 45 days. To obtain a temporary enabler code, do one of the following: Go to the website, select Support > Software Downloads and Licensing > License Management, and then follow the instructions for your product. Refer to the EMC Information Protection and Availability Product Families Media Kit. An alert message is generated 15 days before a NetWorker license is about to expire. The alert remains until the NetWorker license is authorized or deleted. The evaluation process 35

36 Licensing and Enabling the Software Entering a temporary enabler code To view the license alert: From the NetWorker Administration window, click Monitoring and click the Alert tab. From the Console window, click Events. By the end of the evaluation period, you must purchase, install, and authorize the corresponding license enablers to continue to use modules or features you have evaluated. The licensing process on page 38 provides instructions. NetWorker server release 7.2.x or earlier To enter the temporary enabler code: On UNIX 1. Log in as root or as NetWorker administrator on the NetWorker server. 2. Start the NetWorker Administrator program: nwadmin & 3. From the Server menu, select Registration. The Registration window opens. 4. Click Create. 5. In the Enabler Code attribute, enter the enabler code. 6. (Optional) In the Comment attribute, enter a description of the license. 7. Click Apply. On Windows 1. Log in with administrator privileges to the NetWorker server. 2. Start the NetWorker Administrator program. 3. On the Configure tab, click Registration. The Registration window opens. 4. Right-click Registration and select Create. 5. In the Create Registration window, enter the enabler code in the Enabler Code attribute. 36 EMC NetWorker Module for Microsoft Exchange Server Release 5.1 Installation Guide

37 Licensing and Enabling the Software 6. (Optional) In the Comment attribute, enter a description of the license. 7. Click OK. NetWorker server release 7.3 or later To enter the temporary enabler code: 1. Start the NetWorker Management Console software. 2. Open the Administration window: a. In the Console window, click Enterprise. b. In the left pane, select a NetWorker server in the Enterprise list. c. In the right pane, select the application. d. From the Enterprise menu, click Launch Application. The Administration window is launched as a separate application. 3. From the Administration window, click Configuration. 4. In the left pane, select Registration. 5. From the File menu, select New. 6. In the Enabler Code attribute, type the enabler code. 7. (Optional) In the Comment attribute, type a description of the license. 8. Click OK. The evaluation process 37

38 Licensing and Enabling the Software The licensing process To permanently use NetWorker software, you must purchase and enter a license enabler code, and then authorize it. This licensing process is the same for all editions of NetWorker software as well as for individual modules and features. The license enabler code that you purchase is valid for 45 days, as a registration period. During the registration period, you must obtain and enter a corresponding authorization code. More instructions for purchasing, enabling, and authorizing the NetWorker software are provided in The evaluation process on page 35.! IMPORTANT Automatically importing and installing the NetWorker license enablers and authorization codes from EMC Powerlink is the recommended way to obtain and install NetWorker license enablers and authorization codes. Do not perform the tasks in Manually enter and authorize the license enabler on page 42 unless you cannot import and install automatically. Automatically import NetWorker license enablers and authorization codes from Powerlink Automatically import and install NetWorker license enablers and authorization codes from EMC Powerlink Licensing directly to a NetWorker server or a License Manager system by using the following procedures. Download the NetWorker license enabler codes from EMC Powerlink Licensing You can install the NetWorker licenses to a local NetWorker server, a remote NetWorker server, or to a License Manager system. To download the license enabler codes from EMC Powerlink: 1. Go to the EMC Powerlink website (registration required) at 2. Select Support > Software Downloads and Licensing > License Management, and then select NetWorker from Licensing D-Q and follow the instructions for your product. The Powerlink Licensing Home page appears. 38 EMC NetWorker Module for Microsoft Exchange Server Release 5.1 Installation Guide

39 Licensing and Enabling the Software Note: If the LAC # has not yet been entered, activated, and associated with the host ID, follow the instructions in the received from EMC Licensing before proceeding to the next step. 3. On the Powerlink Licensing Home page, select Download Enabler Codes in the NetWorker Tools section. The Search for Downloading Enabler Codes page appears. 4. For the %HostID attribute, enter a valid HostID. 5. Click Search. The Search for Downloading Enabler Codes page appears, displaying the list of hosts that match the criteria. 6. Click the HostID that matches the criteria. The Download page appears. 7. Click Download Enablers, then separately click the Download CSV, Download nsradmin, and Download ReadMe buttons to download and save these three files: ReadMe file This file describes the process and how to use nsradmin to load the enablers: Format: ReadMe_<HostID>_<Date>.txt Example: ReadMe_df010b3f_ txt nsradmin file This file loads into nsradmin: Format: <HostID><date>.nsradmin Example: df010b3f_ nsradmin CSV file This file contains the enabler codes and the information related to them, including part descriptions, part numbers, and authorization (auth) codes. You can import this file into Excel and search and sort the contents: Format: <hostid>.csv Example: df010b3f.csv These files can be downloaded at any time from Powerlink. The licensing process 39

40 Licensing and Enabling the Software Note: As additional licenses are added to a host profile, these new licenses will be included in future downloads. Apply the NetWorker license enabler codes To apply the NetWorker license enabler codes: 1. Ensure that you have the following permissions on the NetWorker server. The permissions differ for Windows, Linux, and UNIX: Windows: Administrator UNIX and Linux: root 2. Identify the location where the files were downloaded. 3. Run the following nsradmin command from the directory where the source_file is located. Note: The nsradmin command can be run from any NetWorker client, storage node, or server. To install the NetWorker licenses on the NetWorker server, type this command: nsradmin -i source_file > output_file To install the NetWorker licenses on a remote NetWorker server, type this command: nsradmin -i source_file -s server_name > output_file To install the NetWorker licenses on a License Manager system, type this command: nsradmin -i source_file -s server_name -p lgtolmd > output_file 4. Open and review the output_file for success or failure messages to ensure that the NetWorker licenses have been properly installed: Success message in the output file. If the first attempt to load a license was successful, a message similar to the following appears in the output file: C:\PROGRA~1\Legato\nsr\bin\std>nsradmin -i infile created resource id (1) Current query set updated resource id (2) 40 EMC NetWorker Module for Microsoft Exchange Server Release 5.1 Installation Guide

41 Licensing and Enabling the Software Failure message in the output file. If a license load failed, a message similar to one of the following might appear: This message in the output file indicates that the license already exists in NetWorker and can be ignored: C:\PROGRA~1\Legato\nsr\bin\std>nsradmin -i infile create failed: A license enabler already exists with enabler code xxxxxx-xxxxxx-xxxxxx Current query set updated resource id (3) Note: If the nsradmin command has previously been run on a host, failure messages might be generated for NetWorker licenses that already exist. This message in the output file indicates that the NetWorker server processes are not running on the system. To work around this issue, start the NetWorker processes on the NetWorker server: C:\PROGRA~1\Legato\nsr\bin\std>nsradmin -i infile pasb-tomp 39078:nsradmin: RPC error: Program not registered (severity 4, number 15) Provide feedback To provide feedback: If error messages appear in the output file or you would like to provide feedback, contact EMC Licensing. If you cannot determine the reason for a failure or experience problems with updating the NetWorker license, contact EMC Customer Support. You can open a Service Request on The licensing process 41

42 Licensing and Enabling the Software Manually enter and authorize the license enabler Enter the license enabler code If you cannot automically import and install the NetWorker license enablers and authorization codes from EMC Powerlink, these sections explain how to enter and authorize the license enabler manually: 1. Enter the license enabler code on page Obtain an authorization code on page Enter the authorization code on page 44 Note: To save time when entering multiple licenses, enter the base enabler last. Otherwise, once a base enabler is entered, devices that do not yet have licenses entered may be disabled. Those devices would have to be reenabled manually after their licenses are installed. NetWorker server release 7.2.x or earlier To enter the license enabler code on UNIX: 1. Log in as root or as NetWorker administrator on the NetWorker server. 2. Start the NetWorker Administrator program: nwadmin & 3. From the Server menu, select Registration. The Registration window opens. 4. If the Registration list displays a temporary enabler for the product or feature being licensed, select the enabler and click Delete. 5. In the Registration window, click Create. 6. In the Enabler Code attribute, enter the enabler code. 7. (Optional) In the Comment attribute, enter a description of the license. 8. Click Apply. Repeat Step 1 on page 42 to Step 8 on page 42 to add any additional enabler codes. 42 EMC NetWorker Module for Microsoft Exchange Server Release 5.1 Installation Guide

43 Licensing and Enabling the Software To enter the license enabler code on Windows: 1. Log in with administrator privileges to the NetWorker server. 2. Start the NetWorker Administrator program. 3. On the Configure tab, click Registration. The Registration window opens. 4. If a temporary enabler is listed, right-click the enabler and select Delete. 5. In the Registration window, right-click Registration and select Create. 6. In the Create Registration window, enter the enabler code in the Enabler Code attribute. 7. (Optional) In the Comment attribute, enter a description of the license. 8. Click OK. Repeat Step 1 on page 43 to Step 8 on page 43 to add any additional enabler codes. After you enter a license enabler code, you have 45 days as a registration period to authorize the NetWorker software. NetWorker server release 7.3 or later To enter the license enabler code: 1. Start the NetWorker Management Console software. 2. Open the Administration window: a. In the Console window, click Enterprise. In the left pane, click a NetWorker server in the Enterprise list. b. In the right pane, click the application. c. From the Enterprise menu, select Launch Application. The Administration window is launched as a separate application. 3. In the Administration window, click Configuration. 4. In the left pane, select Registrations. 5. From the File menu, select New. The licensing process 43

44 Licensing and Enabling the Software The Create Registration dialog box appears. 6. In the Enabler Code attribute, type the enabler code. 7. (Optional) In the Comment attribute, type a description of the license. 8. Click OK. The new license is added and appears in the right pane. Repeat Step 1 on page 43 to Step 8 on page 44 to add any additional enabler codes. After you type a license enabler code, you have 45 days as a registration period to authorize the NetWorker software. An alert message is generated 15 days before a NetWorker license is about to expire. The alert remains until the NetWorker license is authorized or deleted. To view the license alert: From the NetWorker Administration window, click Monitoring and click the Alert tab. From the Console window, click Events. Obtain an authorization code Registration of NetWorker software occurs by obtaining an authorization code. To obtain a unique authorization code: 1. Go to the website. 2. Select Support >Software Downloads and Licensing > License Management and follow the instructions for your product.! IMPORTANT If the software or feature is not authorized by the end of the 45-day registration period, the NetWorker backup function or feature is disabled. However, data that was backed up during the registration period can still be recovered from local devices. Enter the authorization code To complete the licensing process, you must enter the unique authorization code on the NetWorker server within 45 days of entering the license enabler code. 44 EMC NetWorker Module for Microsoft Exchange Server Release 5.1 Installation Guide

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