ITC Infotech's SAP CRM. Capability

Size: px
Start display at page:

Download "ITC Infotech's SAP CRM. Capability"

Transcription

1 ITC Infotech's SAP CRM Capability

2 Today, most businesses realize the vital role that CRM systems play in ensuring winning relationships with customers, lowering operating costs, increasing revenues and maximizing productivity. ITC Infotech becomes the right IT partner by helping customers implement and integrate SAP CRM systems into their IT and business contexts, offering continuous support to keep their SAP CRM systems in line with evolving business needs. SAP's CRM solution supports the following key functional areas: SAP CRM Sales SAP CRM Marketing SAP CRM Service SAP CRM Analysis SAP CRM Interaction Center SAP CRM Web Channel (which includes E-Commerce, E-Marketing and E-Service) SAP CRM Partner Channel Management The productivity gains of SAP CRM work along a differentiated value chain. SAP CRM can reduce a wide range of lead times by 15% to 20%. These include the time needed to access customer information, the time the external sales force and officebased personnel need to analyze customer data, and processing times in the interaction center (IC). The other key time savings are as follows: Time to market reduced by almost 10%, Time to volume accelerated by approximately 25% in many campaigns supported by SAP CRM. Time to delivery reduced by over 20% through faster and more efficient order processing. The revenue-increasing effects confirmed in this study are classics, including greater customer retention (by approximately 20%), increased lead generation (by approximately 30%), and higher quantities in the main business area (by approximately 5%). And with an integrated SAP ERP, companies are particularly well placed to secure additional savings beyond the CRM functional area, such as significant reductions in warehouse stock or in the inventory of receivables. No other information is of more value to a company than information about its customers so it follows that supporting ways of providing and managing this information more effectively can only lead to greater profitability! 2

3 Our Service Catalog SAP Practice Resource Portfolio 3

4 SAP CRM Scope CRM Offerings 4

5 A Case Study of SAP CRM Implementation Thompson Publishing Holding Co., Inc. (herein after referred to as Thompson) is a private equity owned enterprise composed of four companies: Thompson Publishing Group, Inc., Alex esolutions, Inc., AHC Media LLC, and The Performance Institute, Inc. Its products offer compliance and regulatory research, guidance and training materials to professionals in the banking, healthcare, human resources, grants, FDA, education and environmental industries. The product line consists of print and online publications, conferences, training seminars and audio conferences. Thompson has grown primarily through acquisition over the last six years; acquiring Alex esolutions, Inc. in 2005, AHC Media LLC in 2005 and The Performance Institute, Inc. in To continue to meet projected growth targets and to serve the clients with the highest level of customer service, Thompson has developed a strategy that supports and continues to strive for operational excellence. As a result, they have been focused on achieving more profitable customer relationships, effectively managing operating expenses, and positioning the business for substantial organic growth as well as additional growth through acquisitions. Thompson is a leading Marketing and Fulfillment Company that uses information technology to enable it to be a leading provider of printed and web based content to subscribers and customers. At any given time, Thompson and its four major divisions are actively working with 120,000 to 150,000 different customers and subscribers at a time, and growing at a rate of 10% annually. Additionally, Thompson and its various divisions use a variety of in-house databases comprised of in-house customer and prospect names, and outside lists rented for multiple and/or one-time use of approximately 10 million names to seek out new customers and subscribers for targeted campaigns. Thompson also uses a variety of methods in which to communicate with potential customers (e.g., the web, , direct mail and telemarketing (inbound/outbound). Thompson has aspirations of achieving strong growth over the next several years and must become more effective and efficient at growing revenues and market share through the effective use of technology to improve top-line revenue, margins and market share. In order to meet projected growth targets, Thompson needed a state-of-the-art Customer Relationship System (CRM) to support its growing customer interaction. Focus was on achieving more profitable customer relationships (improving the value delivered to customers and by each customer to the business), decreasing operating costs, and enabling the CRM and Business Strategy. The CRM system needed to consolidate enterprise data, enforce operational consistency, manage customer touch points, afford operational efficiencies and enhance their marketing effectiveness through improved customer contact and management of outside prospect list administration. 5

6 ITC Infotech has implemented SAP CRM for Thomson. The ultimate goal of the SAP CRM system and process were to reduce cycle time, improve quality of data gathering and handling, and improve the ability to capture and serve the voice of the customer contributing to the maximization of organic growth. The SAP CRM system implemented tackled the following key business process challenges: Prospect identification Sales process and channels Prospect creation and maintenance Conversion of sales opportunities into completed orders Order fulfillment and delivery Problem resolution and customer service Contact management Pre-sales and post-sales client communications Enablement of our Customer Relationship Management Strategy now and tomorrow Business intelligence and reporting New product and business development (Campaign Management) 6

SAP CUSTOMER RELATIONSHIP MANAGEMENT. Solution Overview

SAP CUSTOMER RELATIONSHIP MANAGEMENT. Solution Overview Solution Overview SAP CUSTOMER RELATIONSHIP MANAGEMENT CUSTOMER RELATIONSHIP MANAGEMENT AS A BUSINESS STRATEGY IS CHANGING 2 With SAP CRM, we optimized our sales resources, reduced administrative costs,

More information

SAP Solutions for Small Businesses and Midsize Companies. Press Fact Sheet March 2008

SAP Solutions for Small Businesses and Midsize Companies. Press Fact Sheet March 2008 SAP Solutions for Small Businesses and Midsize Companies Press Fact Sheet March 2008 Small businesses and midsize companies (SME) are facing greater competition than ever across diverse industries. With

More information

26/10/2015. Enterprise Information Systems. Learning Objectives. System Category Enterprise Systems. ACS-1803 Introduction to Information Systems

26/10/2015. Enterprise Information Systems. Learning Objectives. System Category Enterprise Systems. ACS-1803 Introduction to Information Systems ACS-1803 Introduction to Information Systems Instructor: Kerry Augustine Enterprise Information Systems Lecture Outline 6 ACS-1803 Introduction to Information Systems Learning Objectives 1. Explain how

More information

LoB Customer for Partners What s the opportunity. Marcelo Mautari Manager LoB Customer Latin America

LoB Customer for Partners What s the opportunity. Marcelo Mautari Manager LoB Customer Latin America LoB Customer for Partners What s the opportunity Marcelo Mautari Manager LoB Customer Latin America What is LoB Customer? Customer focused solutions are a HUGE OPPORTUNITY Customer relationship is a Top

More information

ACS-1803 Introduction to Information Systems. Enterprise Information Systems. Lecture Outline 6

ACS-1803 Introduction to Information Systems. Enterprise Information Systems. Lecture Outline 6 ACS-1803 Introduction to Information Systems Instructor: David Tenjo Enterprise Information Systems Lecture Outline 6 1 Learning Objectives 1. Explain how organizations support business activities by using

More information

Optimize Customer and Account Management with Enterprise Content Management

Optimize Customer and Account Management with Enterprise Content Management OpenText Solution Brief OpenText ECM Suite for SAP ECM for Customer and Account Management by OpenText Objectives Solution Benefits Quick Facts Optimize Customer and Account Management with Enterprise

More information

Author: Alexander Tsang (Posterita)

Author: Alexander Tsang (Posterita) WHY SHOULD YOU IMPLEMENT ADempiere IN YOUR COMPANY? 1. Traditional IT systems Traditional IT systems are mostly built around an accounting package and different software to cater for the apparently unrelated

More information

Vključitev komponente ekonomskih kazalnikov

Vključitev komponente ekonomskih kazalnikov Vključitev komponente ekonomskih kazalnikov pri investiranju v CRM poslovne rešitve Uroš Beočanin SAP Slovenija DSI, 14. 4. 2010 Agenda Why to invest in CRM in the Time of Economic Downturn? CRM ROI Case

More information

What is missing in campaign management today? Shaun Doyle VP Intelligent Marketing Solutions, SAS

What is missing in campaign management today? Shaun Doyle VP Intelligent Marketing Solutions, SAS What is missing in campaign management today? Shaun Doyle VP Intelligent Marketing Solutions, SAS Content What is campaign management? How has the technology evolved? Where are we today? What is missing?

More information

Driving Profits from Loyalty

Driving Profits from Loyalty Driving Profits from Loyalty Overview 1 P a g e 5 Steps to Driving Profit from Loyalty 1. Customer Portfolio Analysis This is the first step on the road to customer profitability where we can begin to

More information

WHY SHOULD YOUR COMPANY IMPLEMENT ADEMPIERE?

WHY SHOULD YOUR COMPANY IMPLEMENT ADEMPIERE? WHY SHOULD YOUR COMPANY IMPLEMENT ADEMPIERE? Authors Contribution Date Martine Lemillour (representing Posterita) Alexandre Tsang Mang Kin (representing Posterita) Joseph Brower (representing Nexus Computers)

More information

T O O L K I T. 5 Steps to Build a Hosting Business. Hosting Business Tool Kit

T O O L K I T. 5 Steps to Build a Hosting Business. Hosting Business Tool Kit 5 Steps to Build a Hosting Business HOSTING BUSINESS T O O L K I T Strategies and Tactics to PLAN, GROW and PROFIT as a Hosting Service Provider Internet Names for Business Inc. All rights reserved. Page

More information

SAP ERP OPERATIONS SOLUTION OVERVIEW

SAP ERP OPERATIONS SOLUTION OVERVIEW SAP ERP OPERATIONS SOLUTION OVERVIEW YOUR SUCCESS Solving business problems is the general criterion for measuring success... SAP provides us with the powerful tools we need to solve our business problems.

More information

Information Systems Roles in the Value Chain Customer Relationship Management (CRM) Systems 09/11/2015. ACS 3907 E-Commerce

Information Systems Roles in the Value Chain Customer Relationship Management (CRM) Systems 09/11/2015. ACS 3907 E-Commerce ACS 3907 E-Commerce Instructor: Kerry Augustine November 10 th 2015 CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEMS Managing materials, services and information from suppliers through to the organization

More information

ACS 3907 E-Commerce. Instructor: Kerry Augustine November 10 th 2015. Bowen Hui, Beyond the Cube Consulting Services Ltd.

ACS 3907 E-Commerce. Instructor: Kerry Augustine November 10 th 2015. Bowen Hui, Beyond the Cube Consulting Services Ltd. ACS 3907 E-Commerce Instructor: Kerry Augustine November 10 th 2015 CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEMS Managing materials, services and information from suppliers through to the organization

More information

Sage MAS 90 and 200. Extended Enterprise Suite S

Sage MAS 90 and 200. Extended Enterprise Suite S Sage MAS 90 and 200 Extended Enterprise Suite S An End-to-End Approach to Business Software At Sage, we ve been supporting businesses like yours with world-class business software for well over a quarter

More information

Meet & Exceed Rising Customer Expectations

Meet & Exceed Rising Customer Expectations Infor Customer Relationship Management Meet & Exceed Rising Customer Expectations Manufacturing businesses today need a customer-centric business strategy to survive and thrive. They must increase customer

More information

E-CRM Electronic Customer Relationship Management

E-CRM Electronic Customer Relationship Management What is ecrm? Unit II E-CRM Electronic Customer Relationship Management E-CRM Electronic Customer Relationship Management CRM over the internet. CRM is corporate strategy composed of Applications, Technology

More information

Oracle Fusion Cloud Service Global Price List October 9, 2014

Oracle Fusion Cloud Service Global Price List October 9, 2014 Oracle Fusion Cloud Global Price List October 9, 2014 without notice. 1 of 9 Oracle Fusion CRM Base Cloud Fusion CRM Base Premium Offering Cloud Fusion CRM Base Enterprise Offering Cloud Fusion CRM Base

More information

Targeted measurable marketing

Targeted measurable marketing Targeted measurable marketing Plan, execute, and measure your campaigns An invaluable tool for marketers, Sage CRM enables your marketing teams to plan, execute, and measure the success of every marketing

More information

Building Relationships by Leveraging your Supply Chain. An Oracle White Paper December 2001

Building Relationships by Leveraging your Supply Chain. An Oracle White Paper December 2001 Building Relationships by Leveraging your Supply Chain An Oracle White Paper December 2001 Building Relationships by Leveraging your Supply Chain EXECUTIVE OVERVIEW This white paper illustrates why a fusion

More information

Segmentation for High Performance Marketers

Segmentation for High Performance Marketers Segmentation for High Performance Marketers Right Time Revenue Optimization STEP-BY-STEP GUIDE A Journey not a Destination High performance marketers recognize that market segmentation strategy is a journey

More information

Create and Distribute Rich Media for Optimized, Omnichannel Customer Engagement

Create and Distribute Rich Media for Optimized, Omnichannel Customer Engagement SAP Brief SAP Customer Relationship Management SAP Digital Asset Management by OpenText Objectives Create and Distribute Rich Media for Optimized, Omnichannel Customer Engagement Make the most of your

More information

Cyberica.NET Technologies E-Retailing Solutions Enabling Innovation as a growth driver for Enterprise of Tomorrow

Cyberica.NET Technologies E-Retailing Solutions Enabling Innovation as a growth driver for Enterprise of Tomorrow Cyberica.NET Technologies E-Retailing Solutions Enabling Innovation as a growth driver for Enterprise of Tomorrow Overview Cyberica is one of the most experienced software companies specializing in enterprise

More information

Microsoft Dynamics Food and Beverage Distribution Telesales Guide

Microsoft Dynamics Food and Beverage Distribution Telesales Guide Microsoft Dynamics Food and Beverage Distribution Telesales Guide This telesales guide provides an overview of the information you will need to drive demand for Microsoft Dynamics ERP or CRM solutions

More information

How to deliver a superior multi channel experience including the new Web Channel Experience Management 3.0

How to deliver a superior multi channel experience including the new Web Channel Experience Management 3.0 How to deliver a superior multi channel experience including the new Web Channel Experience Management 3.0 Matthias Göhler Vice President Product Management Multi Channel, SAP AG Learning Points In this

More information

CUSTOMER RELATIONSHIP MANAGEMENT CONCEPTS AND TECHNOLOGIES

CUSTOMER RELATIONSHIP MANAGEMENT CONCEPTS AND TECHNOLOGIES CUSTOMER RELATIONSHIP MANAGEMENT CONCEPTS AND TECHNOLOGIES Chapter 1: Introduction to CRM Selected definitions of CRM 1 CRM is an information industry term for methodologies, software, and usually Internet

More information

Audi's Three Steps to a Winning CRM Strategy

Audi's Three Steps to a Winning CRM Strategy Case Studies, E. Thompson, A. Bona Research Note 14 January 2004 Audi's Three Steps to a Winning CRM Strategy This case study shows how Audi takes reactive, proactive and selective approaches to customer

More information

Oracle istore. Deliver Intelligent, Personalized Customer Experiences

Oracle istore. Deliver Intelligent, Personalized Customer Experiences Oracle istore Oracle istore is the Enterprise E-Business Suite ecommerce application that provides a personalized, comprehensive and cost-effective Internet sales channel. istore is a key component of

More information

e-crm: Latest Paradigm in the world of CRM

e-crm: Latest Paradigm in the world of CRM e-crm: Latest Paradigm in the world of CRM Leny Michael (Research Scholar, Bharathiyar University, Coimbatore) Assistnat Professor Caarmel Engineering College Koonamkara Post, Perunad ranni-689711 Mobile

More information

8 Crucial Requirements for Supply Chain Optimization

8 Crucial Requirements for Supply Chain Optimization 8 Crucial Requirements for Supply Chain Optimization Introduction In today s world, businesses expect their trading partners to have full insight and control of their from end to end. For manufacturers

More information

Chapter 3: Strategic CRM

Chapter 3: Strategic CRM Chapter 3: Strategic CRM Overview Topics discussed: CRM perspectives The components of strategic CRM Steps in developing a CRM strategy Case Study: CRM implementation at International Business Machines,

More information

Service Lifecycle Management Solutions

Service Lifecycle Management Solutions Service Lifecycle Management Solutions Complete Visibility & Control of Your Service Supply Chain The service landscape is shifting. Customer demands continue to increase. It is no longer enough to just

More information

OpenERP Op en Sou Sou rce Busin sin ess Appli l c ic ati at on ion s

OpenERP Op en Sou Sou rce Busin sin ess Appli l c ic ati at on ion s OpenERP Open Open Source Source Business Business Applications Applications 1 Open Source Business Applications 1200+ business mods; CRM, Sales, Marketing, Accounting, Finance, Project Mgt, HR, ecommerce

More information

2O/2. distribution. How Much Can You Save With an Integrated ecommerce Approach? By KeCommerce. socius The Power of Partnership

2O/2. distribution. How Much Can You Save With an Integrated ecommerce Approach? By KeCommerce. socius The Power of Partnership 2O/2 distribution How Much Can You Save With an Integrated ecommerce Approach? By KeCommerce socius The Power of Partnership ecommerce Overview ecommerce has always been about the general ease and simplicity

More information

WTM IT Limited http://wtmit.com. WTM SalesGrow CRM Grow your Sales & Business An Essential CRM Solution delivery quickly and affordably

WTM IT Limited http://wtmit.com. WTM SalesGrow CRM Grow your Sales & Business An Essential CRM Solution delivery quickly and affordably WTM SalesGrow CRM Grow your Sales & Business An Essential CRM Solution delivery quickly and affordably SalesGrow CRM WTM SalesGrow CRM helps organizations differentiate their businesses to achieve maximum

More information

Four distribution strategies for extending ERP to boost business performance

Four distribution strategies for extending ERP to boost business performance Infor ERP Four distribution strategies for extending ERP to boost business performance How to evaluate your best options to fit today s market pressures Table of contents Executive summary... 3 Distribution

More information

The CRM Solution You'll Do Flips For Saves Time and Money and Increases Speed to Value

The CRM Solution You'll Do Flips For Saves Time and Money and Increases Speed to Value The CRM Solution You'll Do Flips For Saves Time and Money and Increases Speed to Value Implement and run only the processes you need today address your top CRM issues with a solution tailored to your specific

More information

See your business in a new way.

See your business in a new way. Operations and Distribution Management Brochure See your business in a new way. Realize the future of your business today. See your business in a new way. Realize the future of your business today. Distribution

More information

Targeted measurable marketing

Targeted measurable marketing Targeted measurable marketing Plan, execute, and measure your campaigns An invaluable tool for marketers, Sage CRM enables your marketing teams to plan, execute, and measure the success of every marketing

More information

Span Global Services Marketing and Data Management Solutions

Span Global Services Marketing and Data Management Solutions Span Global Services and Data Management Solutions Customer Acquisition Customer Retention Customer Loyalty A Compete Package of Data Management products from Span Global Services Call Us: 877-837-4884

More information

Exclusive new survey findings point to the priorities and investments retailers are planning for over the next 36 months. Forward-looking results

Exclusive new survey findings point to the priorities and investments retailers are planning for over the next 36 months. Forward-looking results Exclusive new survey findings point to the priorities and investments retailers are planning for over the next 36 months. Forward-looking results unveil the internal goals and external pressures driving

More information

Technopolis implements a winning omni-channel retail strategy with SAP and IBM

Technopolis implements a winning omni-channel retail strategy with SAP and IBM Technopolis implements a winning omni-channel retail strategy with SAP and IBM Established in 1993, Technopolis operates one of the leading consumer technology and domestic electricals retail chains in

More information

Turning data integration into a financial driver for mid-sized companies

Turning data integration into a financial driver for mid-sized companies Turning data integration into a financial driver for mid-sized companies The benefits of data integration can be very real, and are significantly easier to attain than many companies may believe. With

More information

Mark A. Hudson PROFESSIONAL PORTFOLIO

Mark A. Hudson PROFESSIONAL PORTFOLIO Mark A. Hudson PROFESSIONAL PORTFOLIO 2010 - present 2002-2010 2002 1999-2002 1994-1998 Director Partnership & Franchise Marketing LEARNING CARE GROUP, INC. The Director Partnership and Franchise Marketing

More information

Targeted measurable marketing

Targeted measurable marketing Targeted measurable marketing Plan, execute and measure your campaigns An invaluable tool for marketers, enables your marketing teams to plan, execute, and measure the success of every marketing campaign.

More information

Chapter 1: Strategic Customer Relationship Management Today

Chapter 1: Strategic Customer Relationship Management Today Chapter 1: Strategic Customer Relationship Management Today Overview Topics discussed: From the marketing to the customer concept CRM and customer value The concept of CRM CRM from a business strategy

More information

An Enterprise Resource Planning Solution for Mill Products Companies

An Enterprise Resource Planning Solution for Mill Products Companies SAP Thought Leadership Paper Mill Products An Enterprise Resource Planning Solution for Mill Products Companies Driving Operational Excellence and Profitable Growth Table of Contents 4 What It Takes to

More information

CRM with. The customer relationship management functionality in. SAP Business All-in-One

CRM with. The customer relationship management functionality in. SAP Business All-in-One SAP Solution in Detail SAP Solutions for Small Businesses and Midsize Companies CRM with SAP Business All-in-One Drive Growth with Superior Marketing, Sales, and Service The customer relationship management

More information

Perfect Customer Relationship Management (CRM) System

Perfect Customer Relationship Management (CRM) System Al-Andalus Software Development & Technology Co. Perfect Customer Relationship Management (CRM) System Product Overview Overview Perfect Customer Relationship Management (CRM) System empowers your sales,

More information

Enterprise Applications

Enterprise Applications Enterprise Applications Reading: Laudon & Laudon chapter 8 Additional Reading: Brien & Marakas chapter 7 COMP 5131 1 Outline Enterprise Systems Supply Chain Management Support Customer Relationship Management

More information

Cepas Argentinas: Improving Business Intelligence with SAP Web Channel Experience Management

Cepas Argentinas: Improving Business Intelligence with SAP Web Channel Experience Management Cepas Argentinas: Improving Business Intelligence with SAP Web Channel Experience Management For over 70 years Cepas Argentinas has been producing and distributing a wide range of beverage brands that

More information

Chapter 4: Implementing the CRM Strategy

Chapter 4: Implementing the CRM Strategy Chapter 4: Implementing the CRM Strategy Overview Topics discussed: Elements of a CRM System Customer Interphase / Touch Points CRM Applications Return on Investment (ROI) of CRM CRM Costs Why is ROI of

More information

Retail Analytics The perfect business enhancement. Gain profit, control margin abrasion & grow customer loyalty

Retail Analytics The perfect business enhancement. Gain profit, control margin abrasion & grow customer loyalty Retail Analytics The perfect business enhancement Gain profit, control margin abrasion & grow customer loyalty Retail Analytics are an absolute necessity for modern retailers, it empowers decision makers

More information

Microsoft Business Analytics Accelerator for Telecommunications Release 1.0

Microsoft Business Analytics Accelerator for Telecommunications Release 1.0 Frameworx 10 Business Process Framework R8.0 Product Conformance Certification Report Microsoft Business Analytics Accelerator for Telecommunications Release 1.0 November 2011 TM Forum 2011 Table of Contents

More information

Next-generation e-commerce for retail: How to optimize cross-channel marketing, sales and service.

Next-generation e-commerce for retail: How to optimize cross-channel marketing, sales and service. Next-generation e-commerce for retail: How to optimize cross-channel marketing, sales and service. > ATTRACT AND RETAIN HIGHLY PROFITABLE CUSTOMERS > PROVIDE SEAMLESS CROSS-CHANNEL SHOPPING > EXTEND CAPABILITIES

More information

Chapter 11. CRM Technology

Chapter 11. CRM Technology Chapter 11 CRM Technology Customer relationship management (CRM) consists of the processes a company uses to track and organize its contacts with its current and prospective customers. CRM software is

More information

Realizing the Full Value of GHX. A GHX Education Paper for Healthcare Supply Chain Professionals

Realizing the Full Value of GHX. A GHX Education Paper for Healthcare Supply Chain Professionals Realizing the Full Value of GHX A GHX Education Paper for Healthcare Supply Chain Professionals Realizing the Full Value Realizing the Full of GHX of GHX A GHX Education Paper for Healthcare Supply Chain

More information

Welcome to today s training on how to Effectively Sell SAP ERP! In this training, you will learn how SAP ERP addresses market trends and

Welcome to today s training on how to Effectively Sell SAP ERP! In this training, you will learn how SAP ERP addresses market trends and Welcome to today s training on how to Effectively Sell SAP ERP! In this training, you will learn how SAP ERP addresses market trends and organizations business needs. 1 After completing this lesson, you

More information

EXPERTISE FOR WHERE YOU RE HEADED

EXPERTISE FOR WHERE YOU RE HEADED EXPERTISE FOR WHERE YOU RE HEADED CREATING A ROADMAP FOR TOMORROW We offer a complete range of business technology services fueled by proven methodologies, process optimization and best practices. Whether

More information

Optum TM Consumer Acquisition Platform. A Next-Generation Approach to Acquire, Retain and Engage Members.

Optum TM Consumer Acquisition Platform. A Next-Generation Approach to Acquire, Retain and Engage Members. Optum TM Consumer Acquisition Platform A Next-Generation Approach to Acquire, Retain and Engage Members. Challenge and opportunity have arrived at the same time for health plans. Millions of consumers

More information

Patient Relationship Management

Patient Relationship Management Solution in Detail Healthcare Executive Summary Contact Us Patient Relationship Management 2013 2014 SAP AG or an SAP affiliate company. Attract and Delight the Empowered Patient Engaged Consumers Information

More information

How CRM Software Benefits Insurance Companies

How CRM Software Benefits Insurance Companies How CRM Software Benefits Insurance Companies Salesboom.com Currently, the Insurance Industry is in a state of change where today's insurance field is becoming extremely complex and more competitive. As

More information

MULTI-CHANNEL RETAIL INTEGRATION. Extended Customer Convenience

MULTI-CHANNEL RETAIL INTEGRATION. Extended Customer Convenience Extended Customer Convenience This Whitepaper offers a framework to develop strategy for Integrated Multi Channel Retailing. This paper explains how the integration works in a Multi Channel scenario. www.itcinfotech.com

More information

Client focused. Results driven. Ciber Retail Solutions

Client focused. Results driven. Ciber Retail Solutions Client focused. Results driven. Ciber Retail Solutions Multi-Channel Retailing Retailers are confronted by a downturn in consumer spending, ever-tighter margins, emerging shopping patterns, empowered consumers

More information

The Ecommerce Edge: The Benefits of an Integrated Business Management Software Suite

The Ecommerce Edge: The Benefits of an Integrated Business Management Software Suite The Ecommerce Edge: The Benefits of an Integrated Business Management Software Suite Overcoming the Barriers of Stand-alone Ecommerce Applications A White Paper for Today s Growing Ecommerce Businesses

More information

Role of IT Architecture in IT Strategy at Leading-Edge Bank. Alexei Shirokikh

Role of IT Architecture in IT Strategy at Leading-Edge Bank. Alexei Shirokikh Role of IT Architecture in IT Strategy at Leading-Edge Bank Alexei Shirokikh Main Elements of IT Strategy of Leading-Edge Bank Maximize profits and retain the Bank s customers The Bank has a customer-focused

More information

PIVOTAL CRM RETAIL INDUSTRY

PIVOTAL CRM RETAIL INDUSTRY PIVOTAL CRM RETAIL INDUSTRY PROVIDING RETAIL ORGANIZATIONS WITH A COMPETITIVE EDGE Pivotal CRM for Retail delivers 36O o business insight to stay ahead of competition COMMITTED TO MEETING INDIVIDUAL NEEDS

More information

ACS 3907 E-Commerce. Instructor: Kerry Augustine March 3 rd 2015. Bowen Hui, Beyond the Cube Consulting Services Ltd.

ACS 3907 E-Commerce. Instructor: Kerry Augustine March 3 rd 2015. Bowen Hui, Beyond the Cube Consulting Services Ltd. ACS 3907 E-Commerce Instructor: Kerry Augustine March 3 rd 2015 CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEMS Managing materials, services and information from suppliers through to the organization s

More information

Customer Lifecycle Management How Infogix Helps Enterprises Manage Opportunity and Risk throughout the Customer Lifecycle

Customer Lifecycle Management How Infogix Helps Enterprises Manage Opportunity and Risk throughout the Customer Lifecycle Customer Lifecycle Management How Infogix Helps Enterprises Manage Opportunity and Risk throughout the Customer Lifecycle Analytics can be a sustained competitive differentiator for any industry. Embedding

More information

Multi-Channel system by Studio Moderna

Multi-Channel system by Studio Moderna Multi-Channel system by Studio Moderna Studio Moderna Branko Blecic Executive Director The Studio Moderna Story History Company Overview Today Reasons for Success History History/Evolution 1992 1996 2002

More information

whitepaper critical software characteristics

whitepaper critical software characteristics australia +613 983 50 000 brazil +55 11 3040 4700 canada +1 416 363 7844 cyprus +357 5 845 200 france +331 5660 5430 germany +49 2 131 3480 ireland +353 1 402 9439 israel +972 3 754 6222 italy +39 06 5455

More information

Analytical CRM solution for Banking industry

Analytical CRM solution for Banking industry Analytical CRM solution for Banking industry Harbinger TechAxes PVT. LTD. 2005 Insights about What are the reasons and freq. for a customer contact? What are my product holding patterns? Which of my are

More information

THE SHORTEST PATH TO CUSTOMER VALUE. Microsoft Dynamics TM CRM + Alcatel OmniTouch Contact Center P REMIUM E DITION

THE SHORTEST PATH TO CUSTOMER VALUE. Microsoft Dynamics TM CRM + Alcatel OmniTouch Contact Center P REMIUM E DITION ( THE SHORTEST PATH TO CUSTOMER VALUE Microsoft Dynamics TM CRM + P REMIUM E DITION A HIGH PERFORMANCE CONTACT CENTER SOLUTION IS A CLEAR ENABLER OF NEW REVENUES AND REDUCES CALL RESOLUTION COSTS. ( Microsoft

More information

Career Opportunities in Internet Marketing

Career Opportunities in Internet Marketing Career Opportunities in Internet Marketing Account Executive Affiliate Marketing Manager Analyst, Internet Strategy Associate Director, Web Communications AVP, Interactive Marketing and New Media Business

More information

Oracle to Acquire MICROS

Oracle to Acquire MICROS Oracle to Acquire MICROS Adds Innovative Hospitality and Retail Technology Vendor to Expand Oracle into More Industries June 23, 2014 Additional Information and Where to Find It > This document does not

More information

Sage X3. Enterprise Business Management Solutions in the 21st Century: Key Buying Considerations

Sage X3. Enterprise Business Management Solutions in the 21st Century: Key Buying Considerations Sage X3 Enterprise Business Management Solutions in the 21st Century: Table of Contents 3 Legacy Systems are Good to a Point 3 On-Premise or Cloud: Which Option makes Sense 4 The Modern Business Management

More information

Meeting the Multi-channel Distribution Challenge

Meeting the Multi-channel Distribution Challenge Meeting the Multi-channel Distribution Challenge July 2013 Sponsored by: Conducted by: On behalf of: Introduction Distribution is one of the fastest-changing processes in the world of logistics. With the

More information

The Case for a New CRM Solution

The Case for a New CRM Solution The Case for a New CRM Solution Customer Relationship Management software has gone well beyond being a good to have capability. Senior management is now generally quite clear that this genre of software

More information

TeleCont@ct Resource Services

TeleCont@ct Resource Services TeleCont@ct Resource Services Time is Money...We'll save you both! Customer Contact Center Outsource Every time a customer contacts your company, your entire organization is tested. Are you ready for it?

More information

Customer Relationship Management Submitted in partial fulfillment of the requirement for the award of degree Of MBA

Customer Relationship Management Submitted in partial fulfillment of the requirement for the award of degree Of MBA A Seminar report On Customer Relationship Management Submitted in partial fulfillment of the requirement for the award of degree Of MBA SUBMITTED TO: SUBMITTED BY: www.studymafia.org www.studymafia.org

More information

Cognos Analytic Applications Sales Analysis

Cognos Analytic Applications Sales Analysis Cognos Analytic Applications Sales THE KEY TO CLOSING MORE AND LARGER DEALS FASTER IS UNDOUBTEDLY BUILDING STRONG CUSTOMER RELATIONSHIPS. WHEN A SALES ORGANIZATION HAS THE RIGHT INFORMATION ABOUT CUSTOMER

More information

Finding the Right ERP to Your Business IMAGERY

Finding the Right ERP to Your Business IMAGERY IMAGERY The imagery for this campaign will consist largely of handmade Finding the Right ERP to Your Business Welcome to the Microsoft Dynamics ERP Discovery Guide, a guide designed to help you assess

More information

Oracle Communications Industry Strategy

Oracle Communications Industry Strategy Oracle Communications Industry Strategy Bhaskar Gorti Senior Vice President & General Manager Oracle Communications 1 Safe Harbor Statement "Safe Harbor" Statement: Statements in this presentation relating

More information

ABOUT US WHO WE ARE. Helping you succeed against the odds...

ABOUT US WHO WE ARE. Helping you succeed against the odds... ACCURACY DELIVERED ABOUT US WHO WE ARE BizAcuity is a fast growing Business intelligence strategy company, providing reliable, scalable and cost effective consultancy and services to clients across the

More information

WHAT ARE THE RIGHT KPIs FOR YOUR COMPANY?

WHAT ARE THE RIGHT KPIs FOR YOUR COMPANY? WHAT ARE THE RIGHT KPIs FOR YOUR COMPANY? Veda Ferlazzo Clark Zedare Consulting www.zedare.com VFClark@Zedare.com 617-429-3808 This paper presents 100 KPIs examples for consideration and highlights the

More information

Integrated Communications in Insurance The road to new winning strategies

Integrated Communications in Insurance The road to new winning strategies Integrated Communications in Insurance The road to new winning strategies Table of Contents New Winning Strategies in Insurance 3 A Key Lever for Success Winning Across All Lines of Business Drivers of

More information

GUIDEBOOK MICROSOFT DYNAMICS NAV

GUIDEBOOK MICROSOFT DYNAMICS NAV GUIDEBOOK MICROSOFT DYNAMICS NAV Corporate Headquarters Nucleus Research Inc. 100 State Street Boston, MA 02109 Phone: +1 617.720.2000 Nucleus Research Inc. THE BOTTOM LINE Microsoft Dynamics NAV is a

More information

Customer Database. A strong foundation to build a successful organization. www.spanglobalservices.com

Customer Database. A strong foundation to build a successful organization. www.spanglobalservices.com Customer Database A strong foundation to build a successful organization Index: Introduction How to Build a Customer Database Accumulate Data In-house Deploy External Suppliers How to Manage Customer Databases

More information

Realize More Success with Software-plus-Services. Cloud-based software from Microsoft Dynamics ERP

Realize More Success with Software-plus-Services. Cloud-based software from Microsoft Dynamics ERP Realize More Success with Software-plus-Services Cloud-based software from Microsoft Dynamics ERP Cloud computing is Internet-based development and use of computer technology. Large central data centers

More information

Vehicle Sales Management

Vehicle Sales Management Solution in Detail Automotive Executive Summary Contact Us Vehicle Sales Optimizing Your Wholesale Business Efficient Sales Collaborative Operation Faced with declining margins, automotive sales organizations

More information

27 Forest Hill Drive 978 475-4589 Andover, MA 01810 www.jpdassoc.com E-mail: JPD_Assoc@hotmail.com

27 Forest Hill Drive 978 475-4589 Andover, MA 01810 www.jpdassoc.com E-mail: JPD_Assoc@hotmail.com Calculating emarketing s ROI Today there are huge opportunities for emarketing (using a Marketing Automation application) to make significant contributions to business results. At the same time, the costs

More information

Life insurance policy administration: Operate efficiently and capitalize on emerging opportunities.

Life insurance policy administration: Operate efficiently and capitalize on emerging opportunities. Life insurance policy administration: Operate efficiently and capitalize on emerging opportunities. > RESPOND RAPIDLY TO CHANGING MARKET CONDITIONS > DRIVE CUSTOMER AND AGENT LOYALTY > ENHANCE INTEGRATION

More information

White Paper November 2012. Smart-Edge: Next Generation Sales & Operations Planning State-of-the-Art Application

White Paper November 2012. Smart-Edge: Next Generation Sales & Operations Planning State-of-the-Art Application White Paper November 2012 Smart-Edge: Next Generation Sales & Operations Planning State-of-the-Art Application White Paper - 2012 2 Smart-Edge: Next Generation Sales & Operations Planning (S&OP) Introduction:

More information

InforCloudSuite. Public Sector. Overview INFOR CLOUDSUITE PUBLIC SECTOR 1

InforCloudSuite. Public Sector. Overview INFOR CLOUDSUITE PUBLIC SECTOR 1 InforCloudSuite Public Sector Overview INFOR CLOUDSUITE PUBLIC SECTOR 1 What if... You could improve service to your community in spite of having to do more with less? You could implement flexible solutions

More information

RESEARCH NOTE NETSUITE S IMPACT ON MANUFACTURING COMPANY PERFORMANCE

RESEARCH NOTE NETSUITE S IMPACT ON MANUFACTURING COMPANY PERFORMANCE Document K59 RESEARCH NOTE NETSUITE S IMPACT ON MANUFACTURING COMPANY PERFORMANCE THE BOTTOM LINE When Nucleus analysts investigated the use of NetSuite by manufacturers, they found these companies were

More information

Sales Channel. For Your. Stephen N. Davis. Partnering With Clients to Drive Sustainable Profitable Growth. What We ll be Covering

Sales Channel. For Your. Stephen N. Davis. Partnering With Clients to Drive Sustainable Profitable Growth. What We ll be Covering Choosing the Right Sales Channel For Your Startup Stephen N. Davis Partnering With Clients to Drive Sustainable Profitable Growth What We ll be Covering Developing your channel strategy Types of sales

More information

The #1 Web-Based Business Software Suite. Accounting / ERP CRM Ecommerce

The #1 Web-Based Business Software Suite. Accounting / ERP CRM Ecommerce The #1 Web-Based Business Software Suite Accounting / ERP CRM Ecommerce for every business. Intelligent Complete Simple You have real-time access to all the information you need to make better, faster

More information

convincing reasons to replace your accounting system with ERP

convincing reasons to replace your accounting system with ERP 15 convincing reasons to replace your accounting system with ERP 15 convincing reasons to replace your accounting system with ERP Welcome There comes a time when your business systems simply can t keep

More information

Accenture NewsPage Sales Force Automation: Empower your people

Accenture NewsPage Sales Force Automation: Empower your people Accenture NewsPage Sales Force Automation: Empower your people 2 Understanding the market Your people are your most important business asset. But, with hundreds of staff, serving thousands of small retailers,

More information