Hosted Voice Service. CENIC VoIP Services in Collaboration with AT&T. Serving K-20 Education in California. March 11, 2014

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1 Hosted Voice Service CENIC VoIP Services in Collaboration with AT&T. Serving K-20 Education in California March 11, AT&T Intellectual Property. All rights reserved. AT&T, AT&T logo and all other marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. AT&T Proprietary (Internal Use Only)

2 Agenda Overview, CENIC AT&T Collaboration Defining the Service Offering Architecture, Access to Service Getting Started Q and A Page 2

3 VoIP Service Offering A continuation of the CENIC Networkbased, fully hosted Voice solution that offers a full range of advanced calling features, applications & management tools for CENIC Members Key Benefits: Ability to support complex environments with multi-departments Lower cost and capital investment Existing PBX integration for ease of transition UC Features available on a per-user basis Administrator and End User portals for ease of use Web-based self service to enhance productivity Hardware support services Mobility integration with UC clients Implementation & deployment services Page 3 3

4 Service Components Multimedia Call Control SIP to the core Complete feature set Integrated soft clients, messaging and conferencing Blade Center Platform Carrier grade Fault tolerant Transparent software upgrades NEBS Session Border Controller Secure access for remote workers Enables NAT traversal OpEasy Administration Multi-tenant Hierarchical Provisioning CDRs Reporting Alarms IP Endpoints Wide range of affordable SIP desk phones SIP-DECT wireless Advanced Conference phones Edge Devices Enterprise SBC Survivable PSTN failover VoIP gateways E911 Solution Native E911 support Optional NG911 gateway for mobile users Performance Management Real-time monitoring of MOS, latency, jitter, etc. Passive and active Scheduled reports

5 Benefits to CENIC Members Leverages CENIC VoIP Services to all Members AT&T support/services bring ability to increase scope and scale quickly Professional services Additional 911 flexibility all TN come with e911 Proven, reliable Platform Geo -diverse Broadsoft Platform Access via CalREN Service model in use today (SOX) Flexibility Add services as needed Scale Savings; As more members participate, all enjoy lower costs per seat Page 5

6 Contracting/Purchase Structure CENIC maintains Master Services Agreement (MSA) with AT&T Governs seat pricing and HVS services available to CENIC members Leverages volume for discounted pricing (Tiered Structure) 36 or 60 month pricing terms available CENIC member eligibility K-12 signs an Authorized Entity Agreement, billed directly by ATT Community Colleges, Higher Ed, purchase via CENIC. ATT bills CENIC, CENIC bills Member Each CENIC member executes a Statement of Work: Customized to meet each participants needs May contain additional cost elements Page 6 Page 6

7 VoIP Service Overview MSA Pricing What s included & What s not? Included: Feature Set Package Unlimited local & domestic LD calling Telephone Numbers Connectivity via CENIC network Desktop Tool Bar Web management tools Implementation & Project Management Support Tier 2/Tier 3 lifecycle support Not included but needed: End-User CPE & installation: Phone sets, analog gateways PROMO Page 7

8 Feature Choices Basic Feature Set Transfer Call forwarding Caller ID Redial 3-way Conferencing Standard Included Optional Feature Set Premium Feature Set Enterprise Assistant Advanced features Shared Call Appearance Toolbar Plug-in Unified Messaging Premium Optional Included Call center services Attendant console Microsoft Lync Integration Google Apps Integration Broadtouch UC Client tools Mobility solutions SIP phones Professional Services Page 8

9 Optional Integrated Services Broadtouch client Video core capability Dedicated desktop device So9 Clients enabling: PC s, laptops Tablets SmartPhones Mobility Included in Premium License Wireline and Wireless Support Find Me - Follow Me CommPilot Express Hoteling - Share Common Phones, WorkstaMons Remote Worker Support On-Demand Conferencing Call Centers & Call Distribution Flexible Scheduling Moderator Control Access Codes In Call FuncMons ReporMng Recording Wireline & Wireless Support Advanced Call Delivery Policies Call Queuing Advanced Agent/Supervisor Service IntegraMon Configured by parmcipant Voice Recording/Screen capture Page 9

10 10 CalREN: California s Research & Education Network

11 Typical Deployment for CENIC Members IAD Single Ethernet cable Power over Ethernet(PoE) Public IP address VLAN (black) Private IP address VLAN (red) Site Network CENIC Member Edge SBC Location 2 (Optional) Edge SBC 100M AVPN and MIS 10G Sunnyvale CENIC POP CENIC Private Network U P S U P S U P S Location 1 Los Angeles CENIC POP Failover Trunks (Optional) PSTN 100M AVPN and MIS 10G

12 SIP Trunking OpMon CENIC will support a SIP trunking service Local, toll, LD all included in fixed rate 100M AVPN and MIS 10G Sunnyvale CENIC POP S i t e P h o n e s PRI(s) PSTN (eg ATT) PRI(s) Method 1: Convert PRIs to SIP with IADs Ethernet IAD(s) Site Networks Edge SBC Location 2 Edge SBC CENIC Private Network Current Setup (In Black) Method 2: PBX supports SIP Natively (preferred) Location 1 PSTN Los Angeles CENIC POP 100M AVPN and MIS 10G 2/19/14 Failover Trunks (Optional)

13 How to get started? Contact CENIC and/or AT&T Initial Discussion Current situation, key drivers, requirements Overview of VoIP solution Follow-up Detail scope and scale, unique applications Proposal provided Migration Plan, Project Management, implementation Page 13

14 Key Points of Contact CENIC: Cliff Frost AT&T: Rick Parker Thank you! Page 14

15 In Closing Q & A Thank you! Page 15

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