ENHANCING THE MULTICULTURAL HEALTH WORKERS WORKFORCE BY A NATIONALLY ACCREDITED CERTIFICATE IV IN PRIMARY HEALTH AND COMMUNITY CARE (MULTICULTURAL)

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1 ENHANCING THE MULTICULTURAL HEALTH WORKERS WORKFORCE BY A NATIONALLY ACCREDITED CERTIFICATE IV IN PRIMARY HEALTH AND COMMUNITY CARE (MULTICULTURAL) Jennifer Pound, Cunningham Centre, Janny Goris, Queensland Health and Hong Do, Ethnic Communities Council of Queensland

2 The Ethnic Communities Council of Queensland ECCQ was established in1976 We believe that regardless of cultural or ethnic origin, people should be able to participate in all aspects of our society.

3 The Ethnic Communities Council of Queensland Board of Directors Diversicare ECCQ House Belasco Court Caring Centre Policy and Research Community Development Cultural Competence Training Website and Library Health

4 Course development rationale ECCQ health programs with 20 years of experiences in utilising MHW approach Australian context: 1 in 7 Australians born in a non-english speaking countries (Census 2011) Some CALD populations are at an increased risk of chronic diseases 1 Health system faces challenges in the provision of accessible culturally competent heath care MHWs have been increasingly integrated in the delivery of culturally responsive health care 2

5 Course development rationale MHWs key responsibilities: Facilitate CALD communities access to health and community services Build individual and community capacity through a range of activities such as: outreach activities, community education, informal counselling, social support and advocacy Deliver culturally tailored health information and education to individual, families and groups

6 Course development rationale Effectiveness of MHW approach was verified through a systematic literature review 3 published by the Australian Journal of Primary Health No qualifications available. Extensive consultation process with relevant stakeholders July 2010 ECCQ received funding to develop the course ECCQ worked with Cunningham Centre as the RTO to develop and deliver the piloted course

7 Cunningham Centre Intro slide The Cunningham Centre is Queensland Health s largest and most established RTO providing high quality training, education, research and support to health personnel Vocational Education & Training Aboriginal & Torres Strait Island Health Education & Training Clinical (medical, nursing, allied health) Education & Training DDHHS Organisational Development

8 Course structure Example of unit grouping 1. Work effectively with cultural diversity HLTHIR403C Work effectively with culturally diverse clients and coworkers 2. Social determinants of multicultural health QLD414MCL1A Address social determinants of multicultural health 3. Chronic disease QLD414MCL2A Provide information and strategies in chronic disease care to multicultural communities CHCICS406A Support client self management CHCICS407A Support positive lifestyle 4. Mental health QLD414MCL5A Respond to loss, grief and trauma in multicultural people CHCMH301A Work effectively in mental health CHCCM402D Establish and monitor a case plan 5. Community participation QLD413MCL1A Promote and facilitate equitable health outcomes for people from multicultural backgrounds CHCCD401D Support community participation CHCCS400B Work within a legal and ethical framework 6. Health promotion QLD414MCL4A Deliver health promotion programs for multicultural communities QLD414MCL3A Provide information and strategies to promote nutrition for good health in multicultural people CHCGROUP403D Plan and conduct group activities Unit Code Unit title Pre-requisite Nominal Hours HLTHIR403C Work effectively with culturally diverse clients and co-workers Nil 20 QLD414MCL1A Address social determinants of multicultural health QLD413MCL1A Promote and facilitate equitable health outcomes for people from multicultural backgrounds. QLD414MCL2A Provide information and strategies in chronic disease care to multicultural communities QLD414MCL3A Provide information and strategies to promote nutrition for good health in multicultural people QLD414MCL4A Deliver health promotion programs for multicultural communities QLD414MCL5A Respond to loss, grief and trauma in multicultural people Nil 120 HLTHIR403C QLD414MCL1 A HLTHIR403C QLD414MCL1 A HLTHIR403C QLD414MCL1 A HLTHIR403C QLD414MCL1 A HLTHIR403C QLD414MCL1 A CHCMH301C Work effectively in mental Nil 50 health CHCCD401E Support community Nil 50 participation CHCCM402E Establish and monitor a case Nil 50 plan CHCCS400C Work within a legal and ethical Nil 50 framework CHCGROUP40 Plan and conduct group Nil 50 3D activities CHCICS406B Support client self Nil 50 management CHCICS407B Support positive lifestyle Nil Total Course Nominal Hours 785

9 Course evaluation Pre and post course surveys Post- unit questionnaire for all units

10 Pre and post-course surveys Post- course survey: most participants reported knowledge and skills Main themes reported in skills and knowledge gained: health system and legal obligations health promotion strategies in CALD population mental health, counselling skills in CALD population, multicultural specific issues working effectively with CALD clients.

11 Benefits of undertaking the course Increased cultural awareness/competency Health promotion strategies Knowledge of primary health care Better understanding of chronic conditions and selfmanagement Community engagement strategies (with CALD communities)

12 Benefits of undertaking the course Increased knowledge about health systems and job roles Being able to help my communities through different strategies Helped me for further study Helped me to be confident on my job Increased my employment prospects

13 What participants say about the course I ve been finding the course really interesting and I really enjoy the face to face units! Many thanks for such a great course. I am very proud to inform you that what I learned from Cert IV help me a lot. As you know, I am working in an environment where I face to face with diverse groups from different countries. It is not only that we give advice to sick people, or anyone that needs for selfimprovement but to see to it, that we listen and help them to their needs. Listen to their concerns and referring them to the right people and groups, makes my day.

14 Course outcomes 50 students enrolled 22 received certificates of attainments 32 completed all 6 newly developed multicultural health units 28 received full certificates and graduated on 25 October 2013

15 Conclusion This qualification will enhance the professionalism of, and help towards establishing a pool of qualified CALD health workers and improve access and standard of health care to CALD populations with a focus on culturally inclusive health service delivery (Judges of the 2013 Health and Community Services Workforce Innovation Awards)

16 References Janny Goris A,G et al (2012).Effectiveness of multicultural health workers in chronic disease prevention and self-management in culturally and linguistically diverse populations: a systematic literature review. Australian Journal of Primary Health.dx.doi.org/ /PY11130 Census 2011 Queensland Health 2005, Australian Institute of Health and Welfare 2006, Clagiuri and Buckley 2007 and Health Statistics Centre 2011

17 Thank you Contact us: Jenifer Pound, Cunningham Centre Phone: Janny Goris, Queensland Health Phone: Hong Do, The Ethnic Communities Council of Queensland Phone: