HLT43212 Certificate IV in Health Administration

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1 HLT43212 Certificate IV in Health Administration Course Information January 2015

2 About this Course: This qualification covers workers who provide administrative functions in health services where the worker is required to work autonomously or as a senior member of staff in an administrative team. This training is delivered with Victorian and Commonwealth Government Funding to eligible individuals. Entry Requirement: There are no pre-requisite units for this qualification. Students should have a moderate level of computer proficiency particularly in the use of , internet, Microsoft word, excel and power point to enable them to manage their assessment requirements and activities. Students should ideally have 1-2 years in a Health Care clinic environment and commitment to undertaking activities to the quality that is expected of a professional operating at this level and within the required due dates. Course Structure Attainment of this qualification requires the successful completion of 15 units of competency: 5 core units 10 elective units An overview of each unit can be found on the following pages. Students progressing from the Certificate III in Health Administration may have credit transfers. Contact your SEHPA representative to discuss. Duration: This course has a nominal duration of 12 months. The program is combination of classroom, self-directed and workplace based learning. Dates for each unit will be set and the commencement of your training and where units require a workplace assessment your trainer will liaise with you to establish a mutually beneficial time to visit your workplace. Page 2 Review Date: 09/01/2016

3 Delivery and Assessment: Delivery and assessment will occur in the classroom, be self-directed and workplace based to ensure application of the skills and knowledge you learn. For further information on workplace delivery please refer to our student handbook. Statement of Fees, Refunds & Concessions Detailed information about our fees, government subsidies, additional fees that may be incurred, our refunds policy and concession eligibility are provided in our Statement of Fees on page 9 of the 2015 Student Handbook. The handbook is available from our SEHPA Training website or can be obtained from the Training Manager via if you have not been provided with this document. All students at enrolment are required to sign off that they have reviewed the Student Handbook and in particular the Statement of Fees. How to Apply: Contact Tanya Heaney-Voogt, Training Manager at SEHPA on to discuss your enrolment. We will ensure that you have all the required information you need to make a decision about enrolling and studying with SEHPA. Page 3 Review Date: 09/01/2016

4 Units of Competency HLT43212 Certificate IV in Health Administration Unit HLTHIR402D Contribute to organisational effectiveness in the health industry This unit of competency describes the skills and knowledge required to contribute to effective organisation outcomes in the health industry by practising and promoting legal and ethical work practices to protect client safety and enhance outcomes for the organisation and its clients in the broader health industry context HLTHIR506C Implement and monitor compliance with legal and ethical requirements This unit describes the skills and knowledge required to implement and monitor compliance with legal and ethical requirements relevant in the work area HLTWHS300A Contribute to WHS processes This unit specifies the workplace performance required by a worker to contribute to work health and safety (WHS) processes where there is responsibility for own work outputs and possibly limited responsibility for the work output of others. BSBMED301B Interpret and apply medical terminology appropriately knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; and to use appropriate advanced medical terminology. BSBWOR401A Establish effective workplace relationships knowledge required to collect, analyse and communicate information and to use that information to develop and maintain effective working relationships and networks, with particular regard to communication and representation CHCORG428A Reflect on and improve own professional practice This unit describes the knowledge and skills required to evaluate own work, continuing self-development and effective supervision within an ethical code of practice BSBADM409A Coordinate business resources knowledge required to determine and analyse existing and required resources, their effective application and the accountability for their use Core/ Elective Nominal Hours Prerequisites C 30 Nil C 50 Nil C 20 (TBC) Nil C 30 Nil C 50 Nil E 120 Nil E 30 Nil Page 4 Review Date: 09/01/2016

5 Unit BSBMED401B Manage patient record-keeping system knowledge required to manage a patient record system within a medical environment and to supervise others. It covers clarifying roles and responsibilities, managing the operation of a patient records system, and reviewing and improving the system. HLTCOM405D Administer a practice This unit of competency describes the skills and knowledge required to provide administration for a clinical health practice according to the size and scale of the business. BSBCUS401B Coordinate the implementation of customer service strategies knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback. Operators may have responsibility to provide guidance or to delegate aspects of these tasks to others. BSBCUS402B Address customer needs knowledge required to manage the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed. The customer relationship would typically involve direct interaction a number of times over an extended period. This unit is appropriate to workers who are expected to have detailed product knowledge in order to recommend customised solutions. They would be expected to apply organisational procedures and be aware of, and apply as appropriate, broader factors involving ethics, industry practice and relevant government policies and regulations. HLTHIR404D Work effectively with Aboriginal and Torres Strait Islander people This unit describes the communication and work practice skills and knowledge required to work with Aboriginal and Torres Strait Islander people in the health industry context It deals specifically with cross-cultural awareness and issues involving working with Aboriginal and Torres Strait Islander individuals, organisations and communities. HLTHIR403C Work effectively with culturally diverse clients and co-workers This unit deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures. Core/ Elective Nominal Hours Prerequisites E 50 Nil E 30 Nil E 40 Nil E 50 Nil E 20 Nil E 20 Nil Page 5 Review Date: 09/01/2016

6 Unit BSBAUD402B Participate in a quality audit knowledge required to prepare for and participate in a quality audit as a member of a quality audit team. The process includes reviewing designated documentation; identifying and developing checklists and audit related documentation; preparing audit schedules; gathering, analysing and evaluating information; and reporting findings to the lead auditor HLTCSD306D Respond effectively to behaviours of concern This unit of competency describes the skills and knowledge required to respond effectively to behaviours of concern in clients and others. Core/ Elective Nominal Hours Prerequisites E 40 Nil E 20 Nil Page 6 Review Date: 09/01/2016

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