PROFILE WHY IS THIS IN YOUR HANDS?

Transcription

1 WHY IS THIS PROFILE IN YOUR HANDS? BazaaR w w w. e va te l e. co m We have brought forward some of the most exci ng solu ons packages ever known to Business Professionals, Corpora ons and Groups of Companies, that will help them to evolve into a totally different kind of Business Arena Look inside, to find out what it is that this Consor um and its highly accurate service sets can do for you and your company!

2 About Us Within this Consor um, we offer Informa on Technology Services, Business Process Outsourcing Solu ons, Supply Chain Management, Consultancy Services and Interna onal Export Services. With our industry exper se and offshore liaison at the whole world, we are commi"ed to providing maximum value, high quality and low cost Business Processing and IT Services, SCM and Consultancy Solu ons to our prospec ve clients. We have teams of dedicated and experienced e-business consultants, applica on developers, e-marketer, e-commerce programmers, web promoters, graphic designers, logis cs and SCM experts. Our exper se in various industry-related technologies helps us advise our clients on business strategies from ini al strategy development right through to building and maintaining a successful and effec ve solu on. We go the extra mile for our clients and associates. We provide a full range of Outsourcing Services, IT Services and Solu ons to businesses and industry leaders, both large and small. We offer the best solu ons across every department in your organiza on. Our Business Process Outsourcing por#olio includes end-to-end solu ons. We have it all in our por#olio, served in a customer friendly and customized manner. With a world class infrastructure, this Consor um is well equipped to deliver a 24/7 support-system round the year. Our Consultancy Services are highly detailed, covering a wide range of Industries and Business Sectors, ul mately enabling us to help you develop your company s infrastructure and work plans with the highest amount of accuracy and best results! Having dealt with Clients at mul ple levels of business fluency, we have amassed a mul -faceted and exhaus ve experience database and exper se.

3 Our Organogram Managing Director & CEO HR Development Business Development Operations Department Finance & Accounts IT Deparment Operations Manager IT Support Training Quality Assurance Shift Supervisor Call Center Tram Manager Data Entry Team Manager Customer Service Agent Data Entry Agent Customer Service Agent Data Entry Agent

4 Our Management Team Towhid Hossain MD & CEO Star ng early in the year 2004 with FIFO Tech, he embarked on the long journey that was to shape his IT Management career. He has diverse and extensive experience in the Telecoms Sector, having worked for mul ple worldwide recognized companies like GrameenPhone, WorldTel and Noor-Bangla, among many other pres gious and well known firms. His reach extended even into the Contact Center industry, where he has played direct roles in companies like A2Z BPO, Eva Telecommunica ons, FIFO Tech and Virgo Contact Center Services Ltd. Due to his incomparable work in the IT industry, he is also serving in the Bangladesh Associa on of Call Center and Outsourcing (BACCO), in the posi on of Finance Secretary, session and currently he is the Secretary General of BACCO. He is engaged in various projects; he has worked with the Bangladesh Technical Educa on Board (BTEB) and the Interna onal Labor Organiza on (ILO) on a Skills Development and Training program as a Panelist for the ICT Sector. He is also currently working with several Government organiza ons on mul ple projects, such as the the Ministry of Informa on and Communica on Technology (MoICT) and the Ministry of Commerce (MoC). He is also the Founder Director of Serve Bangladesh Society (NGO, involved in the Educa on Sector) and The Corporate Club, an elite group of Professional of Bangladesh. He is currently the MD and CEO of the Consor um, where he is the Managing force behind it and the other companies under its umbrella.

5 SAMIR K. CHAKRABORTY COO He has built up a vast and well-defined structure of experience and exper se, during his long seven years in the Telecommunica ons, Call Center and Services industry. Having worked at all levels of Opera ons, from ground to Top Management, he is well versed in analyzing, iden fying and execu ng commands and orders needed to smoothly run the Opera onal aspects of any industry. His extensive exposure to the Supply Chain Management sector has enabled him to buildup a vast poten al, allowing him to effec vely and efficiently solve any need that companies may have. Amongst many other companies, he has also worked extensively for Robi Axiata, where he was given several opportuni es to sharpen and hone his skills. Today, he is working in the posi on of COO for the Consor um and has gained a formidable foothold in the Business Services industry of Bangladesh. MOHAMMAD SHAMIMUL ISLAM Manager, Business Development Mohammad Shamimul Islam has started his career at Australia in 2003 a%er Gradua ng in IT from University of Southern Queensland. He worked as a Junior Computer Programmer at CISCO, Sydney ll A%er moving back to Bangladesh, he has been working as a Business Development Manager with FIFO Tech from He works to improve this organiza on s market posi on and achieve financial growth. This person defines long-term organiza onal strategic goals, builds key customer rela onships, iden fies business opportuni es, nego ates and closes business deals and maintains extensive knowledge of current market condi ons. Working in a senior sales posi on within the company, it is his responsibility to work with the internal team, marke ng staff, and other managers to increase sales opportuni es and thereby maximize revenue for their organiza on. MD. ALA UDDIN JONY Manager, Finance and Admin Md. Ala Uddin Jony has led a short, but highly produc ve life in the IT/ITES industry. With modest roots, he started his career by learning the ropes in management of finance and accounts for BPO firms. Eventually, his acumen and skills for effec ve finance management developed greatly and today, he is capable of full administra on and management of financial divisions of firms with 300+ employees. His effec ve skills and exper se in this field has led him to join the team here at FIFO Tech, where he is fully and solely responsible for management of the financial division as well as overlooking key accounts of VIP clients. JAHANGIR HOSSAIN UZZAL Manager, Call Center Opera ons Jahangir Hossain Uzzal started his career as an IT Support Engineer at Virgo Contact Center in 2010 and later on has joined FIFO Tech in 2013 as a Call Center Opera ons manager. He s key role in this firm is the daily running and management of the centre through the effec ve use of resources. He is responsible for mee ng, and possibly se'ng, customer service targets as well as planning areas of improvement or development. Call centre managers ensure that calls and s are answered by staff within agreed me scales and in an appropriate manner. And also being an IT Support Engineer he monitors and maintains the computer systems and networks within this firm in a technical support role. He also works for so%ware or equipment suppliers providing a%er-sales support or companies that specialize in providing IT maintenance and support.

6 Our Consor!um w w w.fi fo - te ch.com FIFO Tech offers both Informa on Technology and Business Process Outsourcing Solu ons. We build so%ware s under this concern. High end web-based so%ware is our specialty. Our in-house developed Call Center So%ware is successfully serving 21 call centers in Bangladesh. With our industry exper se and offshore liaison at the whole world, we are commi"ed to providing maximum value, high quality and low cost Business Processing and IT services to our prospec ve clients. Supply Process Outsourcing is a customer and service oriented Supply Chain Management (SCM) services provider, serving Bangladesh for the last 1 year and running quite successfully too. We have served many clients in all kinds of industries, which helped to create a wide range of services that forms our por#olio. Because of the levels that we have reached, today, we can claim to be a leading SCM services provider in the country that is so well-versed in Supply Chain Management that we are able to give you Interna onal level quality at a Na onal level, thus giving you a taste of both worlds. w w w. e va te l e. co m BazaaR Eva Telecommunica ons is a pioneer Call Center since We are working in Interna onal and Domes c markets to do Market Surveys, Sales Campaigns, Support and Back Office Support Services to the clients. Our robust team is capable to meet the Interna onal and Local market demand. The idea for incep on behind Call Bazaar was to introduce a new method of conduc ng Contact Center ac vi es with the necessary bang given by the latest technologies used. Ini ally, with a very small startup, Call Bazaar had opportuni es to explore limita ons in each aspect of its business, including from that of its Clients end. Today, Call Bazaar has had the benefit of years of experience and a solid Management Team behind it, with a Clientele that spans all 4 corners of the World. Also, Call Bazaar offers Interna onal Export Services, where we have many years of experience in expor ng quality goods to various countries.

7 Web Design & Solu!ons Development Website Design & Development (Custom/Open Source) Custom Web Applica!on Development (PHP/MySQL) Customized & User Friendly Web Design & Development Site Renova on & Rebranding Work Corporate Site Design& Structure Joomla!/Drupal/WordPress customiza on Rich Web Applica on Development SaaS (So%ware as a Service) Web 2.0 Development Custom CMS & Web Portal Development Work Flow Based Applica ons Web Services Enhancement E-commerce Solu!on Database design, programming & integra on Data Impor ng/mining for Dynamic page crea on Developing web interface for data entry Create custom site engine Add features to or modify exis ng script Shopping Cart integra on Customer Accounts management Back end monitoring and administra on Data transfer to back-office systems Newsle"er management Payment Gateway integra on IT & ITES Managed Services IT Managed Services Image Manipula!on IT Help Desk Support Services System, Database & Network Administra on Enterprise Solu ons Site-to-Site Connec vity Corporate solu ons Network Storage solu ons Cloud Connec vity solu on Photo Retouching Photo Edi ng Clipping Path Vector Conversion Image Cropping Data Entry Services Online/Offline Data Entry Data Processing and Conversion Services Forms Processing Services Catalog Conversion Services SEO & SMM Services Search Engine Op miza on (SEO) Social Media Marke ng (SMM) Mobile Applica!on Development iphone/ipad Applica on Development Android Mobile Applica on Development Virtual Assistance Services

8 Supply Process Outsourcing has brought together an array of very unique and pioneering service sets that have never been explored with such dedicated efforts in Bangladesh! Why use SPO s Supply Chain Management services? Using a SCM service provider like SPO can help to decrease work load governing the strategic placement of resources and op mal u liza on, culmina ng in the best results. Following are just some of the services that SPO have brought forward to allow their VIP Clients to expand the horizons of their business reach; Contract Management With our Contract Management Services, SPO will ensure you never miss a renewal date or a commitment level again. Our experienced team will be prepared to help you decide where to focus your nego a on efforts and/or when to find alterna ve vendors. When used in conjunc on with our Strategic Sourcing Methods, we will even ensure you are ge'ng billed at your contracted prices. Inventory & Warehouse Management Here at SPO, we are specializing in providing Inventory and Warehouse Management services. We can provide you and your company with a tailor-made solu on that projects your company from your current status to a more efficient, more streamlined and ul mately, more profitable company. Financial Services Consultancy At SPO, a solid team of professionals, who have very capable levels of exper se in the Finance Industry, are here to provide any and all kinds of Consultancy Services required to Ins tu ons, Accoun ng Firms and even Conglomerates. Marke!ng Services Office Management Media Management Services Outdoor Branding Event Management Demand Genera on & Trade Promo on Trading Goods POS Materials Research & Study Works Office Repair/Maintenance Interior Decora on Rent & Space Facili es Management Cleaning & Maintenance Safety and Security Services General Services Logis!cs Services Sta oneries Catering Services Corporate Gi% Items Nursery (Plants & Flowers) Health & Insurance Services Courier Services Freight Forwarding Transport & Vehicle Services

9 BazaaR w w w. e va te l e. co m Management of Customer Service Expecta ons and Costs Ensure Customer Informa on and Data Security Improve Customer Reten on Improve Customer Service Quality Inbound Contact Center Services: Credit Cards & Banking Services General Customer Services Fraud Detec on Cross-selling and up-selling Customer Analy cs for reten on, cross-selling New Product Offers Debt Collec on & Mortagages Retail Banking Account Administra on Customer request Account maintenance processing Account enquiries Refunds processing Address Change Installment plan Credit Requests follow-up Statement Request Payments processing Service Support Correnpondence and Fax Services Property Remi"ance processing Renewals, Endorsements Billing Marke ing and Awareness Campaigns New Offers for returning clients Channels Telephone Web Chat Ensure Customer Informa on and Data Security Telecom and Media General enquiries Informa on requests Customer Services Welcome Calls Account Management Technical Support Billing/Help Desk Support Customer Reten on Fax Minimize Costs Improve Customer Rela onships Reduce Customer Acquisi on Lead Times Outbound Contact Center Services: Acquisi on Outbound Telesales Back Office Services Inbound telesales Cross-sell and up-sell programs Direct Marke ng Data Mining Applica on processing Order Management Account ac va on Origina on Funding New Policy processing Membership and provider enrollment Telephone In an intensely compe ve market place, products can become commodi es and services the true differen ators. Managing and exceeding customer expecta ons by providing services while reining in costs is a real challenge for companies worldwide. In a hyper compe ve environment, global organiza ons are striving to: Process Efficiency Customer Surveys Data Verifica on Policy verifica on Sales verifica on Provider verifica on Channels Web Chat Fax A key factor for the growth of any business is the acquisi on of new customers and the reten on of exis ng clients. While customer acquisi on is a key goal, it poses hallenges, including poten ally high marke ng costs and efforts needed to close a sale. Companies, regardless of size and geography are looking to:

10 Our Clients Being in business for so long has made our Client List exclusive and spanning many industries and sectors. Following are just some of the exclusive clients we have, as members of our esteemed Clientele, with whom we have built solid rela onships that have formed over the course of many years; oceania Strategic Consultants Pte Ltd. Bryer & Sheltz Bangladesh Business Chamber of Singapore (BBCS) Don t you want to be one of them?

11 Contact Informa!on fi fo - t e c h. c o m ts ou in Corporate Office pplypr s info m House# 83 (D/4), Road# 23 Gulshan-1, Dhaka-1212 Mobile: Phone: Fax: BazaaR rci ng.com inf Operations Office House # 17, Road # 20, Nikunjo-2 Khilkhet, Dhaka 1229, Bangladesh w w w. e va te l e. co m i nf o@ eva tele.c om so u