VCX Connect and VCX V7000 Unified Communications Series

Transcription

1 VCX Cnnect and VCX V7000 Unified Cmmunicatins Series Technical Slutin Brief HP Netwrking Technical Marketing Engineering Table f cntents Intrductin... 2 New Feature Summary... 2 New Feature Slutin Briefs... 5 New 350x IP Phne Series... 5 Desktp Cmmunicatr Enhancements IP Messaging Enhancements IP Telephny Enhancements VCX Applicatin Enhancements VCX nw runs n HP Servers Scalability Enhancements Fr mre infrmatin... 37

2 Intrductin This Technical Slutin Brief (TSB) prvides a brief verview f the new features and functinality available with the Hewlett-Packard (HP) VCX Cnnect Unified Cmmunicatins Series and VCX V7000 Unified Cmmunicatins Series release 9.5. The intended audience fr this TSB is HP Slutin Architects and HP Technical Cnsultants. New Feature Summary The VCX 9.5 release includes these new features and enhancements: New 350x Series f IP Phnes Desktp Cmmunicatr enhancements May be available pst-vcx 9.5 GA IP Messaging enhancements Secure IMAP cnnectins Electrnic Fax Sending IP Messaging Mailbx Seat License Bundles IP Telephny enhancements CAC n VCX Secndary server Extensin length increased t 15 SIP User parameter VCX User additinal data Glbal Directry enhancement Phne MIB enhancement Phne display multi-language enhancement VCX Applicatin enhancements VCX applicatins supprted n Windws 7 32-Bit Operating System ACD Call Detail Recrd Reprting VCX nw runs n HP servers V7005 is nw HP DL120 G6 server V7205 is nw HP DL360 G6 server Scalability enhancements VCX Cnnect Unified Cmmunicatins Series VCX V7000 Unified Cmmunicatins Series Page 2

3 New 350x Series f IP Phnes New 350x series f IP phnes (3500B, 3500, 3501, 3502 and 3503) are supprted in this release 3503 IP Phne prvides Gigabit cnnectivity, a large backlit clr display, paper-less labels, up t 8 calls, and mapping f up t 21 features 3502 IP Phne prvides Gigabit cnnectivity, a large backlit gray-sale display, paper-less labels, up t 6 calls, and mapping f up t 15 features 3501 IP Phne prvides Gigabit cnnectivity, a backlit gray-scale display, paper-less labels, up t 2 calls, and mapping f up t 2 features 3500 IP Phne prvides Gigabit cnnectivity, a nn-backlit gray-scale display, paper-less labels, up t 2 calls, and mapping f up t 2 features 3500B IP Phne prvides Fast Ethernet cnnectivity, a nn-backlit gray-scale display, paper-less labels, up t 2 calls, and mapping f up t 2 features Desktp Cmmunicatr enhancements May be available pst-vcx 9.5 GA Files can be shared/transferred using the Desktp Cmmunicatr Rejected calls are autmatically ruted t vice mail Change t Attended Transfer prcedure Supprt fr Vista 32-bit and 64-bit, and Windws 7 32-bit and 64-bit OS s Frward typing and searching fr cmpany name is enabled MSI installatin is supprted Infrmatinal screen with versin number appears at initializatin IP Messaging enhancements Secure IMAP Cnnectins SSL v3 is supprted fr secure IMAP implementatins within IP Messaging Electrnic Fax Sending IP Messaging prvides fax server functinality, allwing electrnic faxes as tif, jpg, png, gif, bmp, and pdf attachments in an sent t IP Messaging which cnverts the attached faxes t the universal graphic frmat and delivers t a fax machine via lcal analg prt r PSTN Up t 20 fax destinatins can be sent in a single IP Messaging sends return receipt with success r failure indicatin fr each fax destinatin IP Messaging Mailbx Seat License Bundles New 50, 250, and 1000 mailbx seat license bundles Page 3

4 IP Telephny enhancements Call Admissin Cntrl (CAC) Enhancement The secndary server supprts the CAC feature VCX Extensin Length enhancement The length f extensin number (including phne extensin, grup address, etc.) has been increased frm 10 t 15 Standard SIP User parameter supprt The SIP user parameter has been standardized t fllw the definitin f RFC 3261 The ld private SIP user parameter, which is used t identify the type f SIP sender r receiver in previus VCX versins, has been replaced by vcx-user parameter Cnference User Grup/Class supprt Administratrs can define the User Grup and User Class thrugh VCX web interfaces Ability t cnfigure hw user names are displayed in VCX web interface Glbal Directry enhancement Autmatically detects differences between different VCX versins, allwing VCX 9.5 and later systems t have Glbal Directry synchrnized even with differences in release level IP Phne MIB enhancement IP phnes (310x, 350x, r 3rd party devices) can be discvered thrugh VCX Devices n IMC Phne Display Multi Language enhancement Fr VCX V7000 and VCX Cnnect slutins, the user name r phne s display name can supprt Unicde (UTF-8) Users can input multi-language data int these fields, such as Chinese, French, Spanish, Japanese, Krean, etc. Nt available fr VCX n Pwer systems VCX Applicatin enhancements VCX Applicatins Windws 7 32-Bit Supprt VCX Windws applicatins (CDR Reprting and ACD Real Time Statistics) are supprted t wrk n Windws 7 32-bit Operating System Autmatic Call Distributin (ACD) Call Detail Reprts (CDR) enhancement ACD histrical reprts are available with VCX CDR Reprting applicatin VCX nw runs n HP Servers V7005 server is nw HP PrLiant DL120 G6 V7205 server is nw HP PrLiant DL360 G6 Page 4

5 Scalability Enhancements VCX Cnnect Unified Cmmunicatins Series VCX Cnnect MIM and VCX Cnnect 100 nw supprts up t 12 regins VCX Cnnect 200 nw supprts up t 500 devices/mailbxes per regin and up t 12 regins Imprved scalability achieved with existing IBM x-series x3250m2 and HP PrLiant DL120 G6 servers VCX V7000 Unified Cmmunicatins Series Classic cnfiguratins V7005 with HP PrLiant DL120 G6 servers nw supprt up t 2,500 devices/mailbxes per regin, up t 10 VCX Branch Offices per regin, up t 12 regins, and up t 7,500 devices/mailbxes enterprise-wide V7205 with HP PrLiant DL360 G6 servers nw supprt up t 5,000 devices/mailbxes per regin, up t 20 VCX Branch Offices per regin, up t 12 regins, and up t 15,000 devices/mailbxes enterprise-wide VCX V7000 Unified Cmmunicatins Series Expand cnfiguratins V7005 with HP PrLiant DL120 G6 servers nw supprt up t 10,000 devices/mailbxes per regin, up t 50 VCX Branch Offices per regin, up t 12 regins, and up t 30,000 devices/mailbxes enterprise-wide V7205 with HP PrLiant DL360 G6 servers nw supprt up t 20,000 devices/mailbxes per regin, up t 75 VCX Branch Offices per regin, up t 12 regins, and up t 60,000 devices/mailbxes enterprise-wide New Feature Slutin Briefs New 350x IP Phne Series Brand new, cntemprary lk and feel with large, backlit displays Green initiative backlit pwer save mde and deep sleep mde Headset and full duplex speaker phne n all mdels End user custmizable digital sft labels High reslutin clr executive phne Gigabit interfaces Icn and text driven menus Linux perating system Page 5

6 3503 IP Phne Requires VCX 9.0 Business IP Phne License 110mm x 67mm, backlit, clr, anti-glare LCD display 800 x 480 pixel reslutin Backlit intensity cntrl Up t 8 simultaneus calls Tw Gigabit Ethernet prts - PE 7 backlit prgrammable buttns 8 th buttn acts as next page buttn t 3 deep menu 21 ttal prgrammable buttns Custmizable digital labels 5 sft buttns & 4 way scrll/k buttn fr menu selectin Icn and text driven menu selectins Linux perating system Full-duplex speakerphne Including wideband supprt Headset prt Class B emissins Hearing aid cmpatible Handset lifter ready Page 6

7 3503 Dedicated functinal keys VM Transfer Cnference Redial Hld Vlume cntrl Main Menu 3503 Dedicated backlit keys Mute Frward t VM Headset Speakerphne Custmizable backgrund image Highlighted mapped feature when enabled Blue backlit message indicatr Page 7

8 3502 IP Phne Requires VCX 9.0 Business IP Phne License 95mm x 52mm, backlit, grayscale LCD display 240 x 128 pixel reslutin Backlit intensity and cntrast cntrl Up t 6 simultaneus calls Tw Gigabit Ethernet prts - PE 5 backlit prgrammable buttns 6 th buttn acts as next page buttn t 3 deep menu 15 ttal prgrammable buttns Custmizable digital sft labels 4 sft buttns & 4 way scrll/k buttn fr menu selectin Icn and text driven menu selectins Linux perating system Full-duplex speakerphne Including wideband supprt Headset prt Class B emissins Hearing aid cmpatible Handset lifter ready Page 8

9 3502 Dedicated backlit keys Mute Frward t VM Headset Speakerphne 3502 Dedicated functinal keys VM Transfer Cnference Redial Hld Vlume cntrl Main Menu Blue backlit message indicatr Highlighted mapped feature when enabled Page 9

10 3501 IP Phne Requires VCX 9.0 Basic IP Phne License 85mm x 28mm, backlit, grayscale LCD display 192 x 64 pixel reslutin Backlit intensity and cntrast cntrl Up t 2 simultaneus calls Tw Gigabit Ethernet prts - PE 2 prgrammable buttns 4 sft buttns & 4 way scrll/k buttn fr menu selectin Text driven menu selectins Linux perating system Full-duplex speakerphne Including wideband supprt Headset prt Class B emissins Hearing aid cmpatible Handset lifter ready Backlit message indicatr Dedicated backlit keys Mute Headset Speakerphne Dedicated functinal keys VM Transfer Cnference Redial Hld Vlume cntrl Main Menu Page 10

11 3500 IP Phne Requires VCX 9.0 Basic IP Phne License Select regin availability 85mm x 28mm, grayscale LCD display 192 x 64 pixel reslutin Tw Gigabit Ethernet prts - PE Up t 2 simultaneus calls 2 prgrammable buttns 4 sft buttns & 4 way scrll/k buttn fr menu selectin Text driven menu selectins Linux perating system Full-duplex speakerphne Headset prt Class B emissins Hearing aid cmpatible Handset lifter ready Blue backlit message indicatr Dedicated backlit keys Mute Headset Speakerphne Dedicated functinal keys VM Transfer Cnference Redial Hld Vlume cntrl Main Menu Page 11

12 3500B IP Phne Requires VCX 9.0 Basic IP Phne License Select regin availability 85mm x 28mm, grayscale LCD display 192 x 64 pixel reslutin Tw Fast Ethernet prts - PE Up t 2 simultaneus calls 2 prgrammable buttns 4 sft buttns & 4 way scrll/k buttn fr menu selectin Text driven menu selectins Linux perating system Full-duplex speakerphne Headset prt Class B emissins Hearing aid cmpatible Handset lifter ready Blue backlit message indicatr Dedicated backlit keys Mute Headset Speakerphne Dedicated functinal keys VM Transfer Cnference Redial Hld Vlume cntrl Main Menu Page 12

13 350x IP Phne Accessries Handsets Ergnmically designed weighting and cntur fr imprved user cmfrtability Wall Plate Snap-in installatin Designed t fit securely ver standard phne jack wall plate Cable trugh cut-uts fr easy wire ruting Stand Snap-in installatin Rigid, reversible phne stand prvides tw cnfigurable viewing angles (35 & 55 ) Page 13

14 350x IP Phne Specificatins A summary f 350x IP Phne specificatins is shwn in this table. Cmmitment t the Envirnment: Administratr cnfigurable energy save ptins First Energy Save Optin Screen save mde Secnd Energy Save Optin Pwer save mde MWI LED flashes intermittently t signal keep alive Up t 50% less pwer cnsumptin than active mde Optins available n all 350x Series Phnes Energy Star 2.0 rated AC Pwer Adapters 350x IP Phne Guidelines: Attendant Cnsle 3105 Attendant Cnsle is cmpatible with bth 350x and 310x IP Phnes Licensing 3503 and 3502 IP Phnes require VCX 9.0 Business License 3501, 3500, and 3500B require VCX 9.0 Basic License VCX 7.1 r lder IP Phne licenses (Standard r Basic) will cntinue t wrk fr the 350x IP Phnes nce the system is prperly upgraded t 9.5 (and has the 9.0 RTU licenses) Page 14

15 3503 Buttn Mappings This is the Dem 3503 Template used in the VCX Dem Kit Buttn Mappings This is the Dem 3503 Template used in the VCX Dem Kit. Page 15

16 3501/3500/3500B Buttn Mappings This is the Dem 3501 Template used in the Dem the 3500 and 3500B buttn mapping templates are similar. Type f Service Yu can assign the buttn mapping template default r nes created earlier fr the varius phne mdels. Page 16

17 Phne Prfile Pwer Save cnfiguratin fr 350x IP Phnes In screen save mde, the phne displays it s lg n the screen In pwer save mde, screen is blank and phne MWI light blinks peridically slwly t indicate phne is in pwer save mde Page 17

18 User Phne Settings Screen save and Pwer save cnfiguratin can als be dne n a per-phne basis 3503 IP Phne Backgrund Image Administratrs can lad an apprpriate backgrund image fr 3503 IP Phnes This is nt the screen saver, which is part f the phne sftware dwnlad frm VCX and is nt cnfigurable One image fr all 3503 phnes Image must be sized 800 x 480 pixels Page 18

19 Desktp Cmmunicatr Enhancements Files can be shared/transferred using the Desktp Cmmunicatr Supprt fr Windws 7 32-bit and 64-bit perating system Presence indicatr mved t bttm left f windw Rejected calls are autmatically ruted t vice mail Change t Attended Transfer prcedure Page 19

20 Frward typing and searching fr cmpany name is enabled MSI installatin is supprted Infrmatinal screen with versin number appears at initializatin Page 20

21 IP Messaging Enhancements Secure IMAP Cnnectins IP Messaging can prvide secure IMAP cnnectins using SSL v3 as the transprt prtcl IP Messaging client and server bth supprt SSL v3 All data between client and server is encrypted when user reads, dwnlads, and sends s This is a glbal IP Messaging setting via web prvisining IP Messaging client and server bth supprt SSL v3 Server can be set t TCP and/r SSL Client can be set t TCP r SSL Imprt TLS Certificate and Private Key Page 21

22 Electrnic Fax Sending IPM wrks as a fax server, which sends the electrnic faxes t specified fax machines thrugh vice gateways and the PSTN Up t 20 fax destinatins can be specified in ne IPM retries after 60 secnds fr up t 6 attempts IPM sends a return receipt message fr each destinatin indicating success r failure Tw frmats t send faxes frm <fax destinatin number>@fax Use when IPM is server fr client Fax<fax destinatin number>@<ipm dmain name> Use when IPM is server fr client Use when IPM interfaces t an external server IP Messaging Mailbx Seat License Bundles New IP Messaging Mailbx Seat License Bundles Crrespnds t VCX Phne License Bundles (50, 250, 1000) 50 Mailbx Seat License Bundle 3Cm SKU 3CBVIPML50, HP Prduct Number JC515A 250 Mailbx Seat License Bundle 3Cm SKU 3CBVIPML250, HP Prduct Number JC514A 1,000 Mailbx Seat License Bundle 3Cm SKU 3CBVIPML1000, HP Prduct Number JC513A Page 22

23 IP Telephny Enhancements Call Admissin Cntrl (CAC) Enhancement CAC settings can be made at the secndary server CAC settings are different between primary and secndary CAC settings n primary are nly valid fr primary CAC settings n secndary are nly valid fr secndary CAC data is replicated between primary / secndary VCX servers branch t regin r primary / secndary reginal servers CAC is tightly cupled t the netwrk tplgy Primary and secndary VCX servers may have different netwrk tplgies Thus, different CAC Netwrk Regins and Site Links shuld be cnfigured n them separately CAC data cnfigured n primary is replicated but nt used by secndary if cnfigured same vice versa When a primary server is unavailable and users register with the secndary server, CAC rules administered n the secndary server are applied fr calls t/frm these users VCX Extensin Length Enhancement The length f a VCX extensin has been increased frm 10 t 15 as a maximum number f digits. Page 23

24 Standard SIP User parameter supprt Added glbal parameter t define SIP user parameter usage Prprietary Use when a VCX 9.5 system has t cmmunicate t a pre-vcx 9.5 system VCX has used the SIP user parameter in a prprietary fashin with valid values ip, phne, callp and pstn This leads t prblems when the VCX sends SIP messages with user=callp r user=pstn t 3rd party equipment RFC 3261 Use when a VCX 9.5 system des nt have t cmmunicate t a pre-vcx 9.5 system The allwed values fr this parameter as defined in RFC 3261 are nly ip and phne" Administratin via CLI r web prvisining Added a prprietary parameter, vcx-user, t cntain the prprietary infrmatin frmerly held in the user parameter Cnference User Grup/Class Supprt Tabs added t User menu User Grups Added t supprt statistics n a per-grup basis User Classes Added t supprt definitin f privilege grups Added as a placehlder, these fields are nt currently used Page 24

25 User Grups Added t supprt statistics n a per-grup basis User Classes Added t supprt definitin f privilege grups Page 25

26 VCX User Name Display Frmat Enhancement Cnfigure hw name is displayed in the User table n web interface IP Cnferencing features User Grup User Class New clumns fr users data imprt template Glbal Directry Enhancement Autmatically detects differences between different VCX versins, allwing VCX 9.5 and later systems t have Glbal Directry synchrnized even with differences in release level Page 26

27 IP Phne MIB Enhancement IP phnes (310x, 350x, r 3rd party devices) can be discvered thrugh VCX Devices n IMC Requires IMC PLAT 3.3 SP1, VSM Phne Display Multi Language Enhancement Fr VCX V7000 and VCX Cnnect slutins, the user name r phne s display name can supprt Unicde (UTF-8) Users can input multi-language data int these fields, such as Chinese, French, Spanish, Japanese, Krean, etc. Page 27

28 VCX Applicatin Enhancements Supprted n 32-bit Windws 7 perating systems VCX Call Detail Recrd (CDR) Reprting VCX Autmatic Call Distributin (ACD) Real Time Statistics Autmatic Call Distributin (ACD) Call Detail Reprts (CDR) Standard reprts prvided with VCX Call Detail Recrd (CDR) Reprting applicatin Page 28

29 Example f ACD Grup Abandned Calls: Example f ACD Grup Perfrmance Reprt by Day: Example f ACD Grup Perfrmance Reprt: Page 29

30 Example f ACD Shift Wise Average Call Duratin: Example f Agent Perfrmance Reprt fr ACD Grup: Example f Average Call Duratin by ACD Grup: Page 30

31 Example f Call Distributin fr ACD Grup by Agent by Day: Example f Call Distributin fr ACD Grup by Agent by Hur: Example f Call Distributin fr ACD Grup by Day: Page 31

32 Example f Call Distributin fr ACD Grup by Hur: VCX nw runs n HP Servers V7005 Unified Cmmunicatins Server HP DL120G6 1 Xen 4Cre X GHz CPU 2 1G RAM 1 250G (SATA) DISK 2 GE 1 DVD-ROM 1 400W Pwer Supply Used fr: VCX Cnnect 200 Unified Cmmunicatins Series VCX V7000 Unified Cmmunicatins Series Unified Cmmunicatins V7005Server V7205 Used fr: HP DL360G6 1 Xen 4 cre E GHz CPU 6 1G RAM 2 146G DISK (2.5 SAS, RAID 1) 2 GE 1 DVD/CD-RW COMBO 2 460W Pwer Supplies VCX V7000 Unified Cmmunicatins Series Unified Cmmunicatins V7205Server Page 32

33 Scalability Enhancements VCX Cnnect Unified Cmmunicatins Series VCX Cnnect MIM and VCX Cnnect 100 nw supprts up t 12 regins VCX Cnnect 200 nw supprts up t 500 devices/mailbxes per regin, up t 12 regins, and up t 3,000 devices/mailbxes enterprise-wide Imprved scalability achieved with existing IBM x-series x3250m2 and HP PrLiant DL120 G6 servers VCX V7000 Unified Cmmunicatins Series Classic cnfiguratin V7005 with HP PrLiant DL120 G6 servers nw supprt up t 2,500 devices/mailbxes per regin, up t 10 VCX Branch Offices per regin, up t 12 regins, and up t 7,500 devices/mailbxes enterprise-wide V7205 with HP PrLiant DL360 G6 servers nw supprt up t 5,000 devices/mailbxes per regin, up t 20 VCX Branch Offices per regin, up t 12 regins, and up t 15,000 devices/mailbxes enterprise-wide VCX V7000 Unified Cmmunicatins Series Expand cnfiguratin V7005 with HP PrLiant DL120 G6 servers nw supprt up t 10,000 devices/mailbxes per regin, up t 50 VCX Branch Offices per regin, up t 12 regins, and up t 30,000 devices/mailbxes enterprise-wide V7205 with HP PrLiant DL360 G6 servers nw supprt up t 20,000 devices/mailbxes per regin, up t 75 VCX Branch Offices per regin, up t 12 regins, and up t 60,000 devices/mailbxes enterprise-wide Page 33

34 VCX IP Telephny Reginal Office Capacities VCX capacities n a per-regin r per-reginal Office basis are shwn in this table. VCX IP Telephny Branch Office Capacities VCX capacities n a per-branch Office basis are shwn in this table. VCX 9.5 Capacity Ntes: The Reginal Office and Branch Office values are valid nly fr the new hardware platfrms (i.e. V7005-HP DL120G and V7205 HP DL260G), ther lder servers still need t use the VCX 9.0 system capacity values Hwever, VCX Cnnect 200 n IBM 3250M2 servers will be able t scale t the VCX Cnnect values Nt recmmended t add sites which use VCX V7000 Branch MIM r V6x000 t Glbal Directry if the number f devices enterprise-wide served by VCX exceeds 6,000 Glbal Directry synchrnizatin n these servers cnsumes much f the CPU and memry system resurces due t the parsing f the Glbal Directry XML file and database peratins Otherwise, these sites will nt be able t handle new call requests Page 34

35 VCX Cnnect Unified Cmmunicatins MIM n MSR Series The fllwing diagram illustrates the capacities fr VCX Cnnect MIM Reginal Office servers. VCX Cnnect 100 Unified Cmmunicatins Series The fllwing diagram illustrates the capacities fr VCX Cnnect 100 Reginal Office servers. VCX Cnnect 200 Unified Cmmunicatins Series The fllwing diagram illustrates the capacities fr VCX Cnnect 200 Reginal Office servers. Page 35

36 VCX V7000 Unified Cmmunicatins Series Classic Cnfiguratin The fllwing diagram illustrates the capacities fr VCX V7000 Classic Reginal Office and Branch Office servers. VCX V7000 Unified Cmmunicatins Series Expand Cnfiguratin The fllwing diagram illustrates the capacities fr VCX V7000 Expand Reginal Office and Branch Office servers. Page 36

37 Fr mre infrmatin T read mre abut VCX IP Telephny slutins, g t Cpyright 2010 Hewlett-Packard Develpment Cmpany, L.P. The infrmatin cntained herein is subject t change withut ntice. The nly warranties fr HP prducts and services are set frth in the express warranty statements accmpanying such prducts and services. Nthing herein shuld be cnstrued as cnstituting an additinal warranty. HP shall nt be liable fr technical r editrial errrs r missins cntained herein. Dcument Versin 17, August 2010