Cisco Unified Presence Server 1.0

Size: px
Start display at page:

Download "Cisco Unified Presence Server 1.0"

Transcription

1 Cisco Unified Presence Server 1.0 The Cisco Unified Presence Server is a critical component for delivering the full value of a Cisco Unified Communications environment. It collects information about a user s availability status, such as whether or not you are using a communications device such as a phone at a particular time. It also collects information regarding a user s communications capabilities, such as whether Web collaboration or video conferencing is enabled. Using user information captured by the Cisco Unified Presence Server, applications such as Cisco Unified Personal Communicator and Cisco Unified CallManager can improve productivity by helping users connect with colleagues more efficiently through determining the most effective way for collaborative communication. The Cisco Unified Communications system of voice and IP communications products and applications enables organizations to communicate more effectively helping them to streamline business processes, reach the right resource the first time, and impact the top and bottom line. The Cisco Unified Communications portfolio is a key part of the Cisco Business Communications Solution an integrated solution for organizations of all sizes which also includes network infrastructure, security, and network management products, wireless connectivity, and a lifecycle services approach, along with flexible deployment and outsourced management options, end-user and partner financing packages, and third-party communications applications. Product Overview Cisco Unified Presence Server enables you to deploy Session Initiation Protocol (SIP) technology to support new voice services in your enterprise environment. SIP enhances the voice network by providing a core set of behaviors for session establishment and control that can be applied in a wide array of features and services. In addition to core SIP support, Cisco Unified Presence Server uses SIMPLE (SIP for Instant Messaging and Presence Leveraging Extensions) technology to support both instant messaging (IM) and presence. Cisco Unified Presence Server consists of a SIP presence engine and a SIP proxy function. The presence engine collects user presence information (such as busy, idle, away, or available status) as well as user capabilities (such as the ability to support voice, video, IM, and Web collaboration) and compiles the data in a repository for each user. This repository is accessed by the applications and features that each user employs. Unique user rules and privacy can be applied by each user to ensure that only authorized applications and users have access to presence information. The SIP proxy function allows for efficient and accurate routing of both presence and general SIP messaging through the enterprise. Cisco Unified Presence Server is strongly integrated with various desktop clients and applications. It enables Cisco Unified Personal Communicator, the Cisco enterprise desktop client, to perform numerous functions such as click-to-dial and phone control as well as voice, video, and Web collaboration. In addition, Cisco Unified Presence Server provides a core IM service for Cisco Unified IP Phones connected to Cisco Unified CallManager. Cisco Unified Presence Server also supports interoperability with enterprise desktop applications such as IBM Sametime and Microsoft All contents are Copyright Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 1 of 8

2 Office Communicator, enabling these desktop applications to operate in conjunction with Cisco Unified IP phones supported on Cisco Unified CallManager. Key Features and Benefits Standards-based SIP/SIMPLE Network Interface Cisco Unified Presence Server provides a standards-based peering environment to any SIP/SIMPLE enabled applications and networks. In effect, any user status that is maintained in Cisco Unified Presence Server can be requested using the IETF standards for status and presence sharing. These SIP/SIMPLE standards define the accepted messaging to initiate and maintain a status request and to provide appropriate responses. Status information can be collected and distributed by Cisco Unified Presence Server depending on the needs of the services deployed. This implemented interface is providing a standardized way to inter-operate with numerous Cisco partners building value add services for Cisco Unified Communications customers. Cisco Unified Personal Communicator Network Interface Cisco Unified Presence Server is required to support the core functions for Cisco Unified Personal Communicator, storing personal data including status and capabilities for users as well as their individual rules and preferences. Cisco Unified Presence Server also enables phone control and monitoring for click-to-dial service from Cisco Unified Personal Communicator. A highly secure environment helps ensure the integrity of this personal information ranging from user passwords to network connectivity information to personal contact lists. IP Phone Messenger Network Interface The IP Phone Messenger service included with Cisco Unified Presence Server provides Cisco Unified IP phones with an IM client complete with presence-enabled contacts lists. Its real-time collaboration capabilities give phone users who might be away from their PCs a quick way to check on the presence status of colleagues (Figure 1). They can also send and receive short text messages, many of them available in a list of phrases and full sentences to save typing them on the phone keypad (Figure 2). Message recipients can reply to their messages or press the Dial soft key to call back without having to look up or dial the number (Figure 3). Figure 1. IP Phone Messenger Contacts List Figure 2. Selecting a Preconfigured Message All contents are Copyright Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 2 of 7

3 Figure 3. Receiving an Instant Message on the Cisco Unified IP Phone IP Phone Messenger client features include: Support for Cisco Unified IP phones 7905G, 7911G, 7912G, 7920, 7940G, 7941G, 7941G- GE, 7960G, 7961G, 7961G-GE, 7970G, and 7971G in SCCP mode and Cisco Unified IP phones 7911G, 7941G, 7941G-GE, 7961G, 7961G-GE, 7970G, and 7971G in SIP mode Manual setting of user status as available, busy, busy but interruptible, do not disturb, out of office, vacation, show as logged off, or unavailable Configurable contact list of up to 100 contacts per user shows presence status based on phone activity and PC activity if using Cisco Unified Personal Communicator Receive instant messages displayed on phone text display with audible and visible indication (flashing of the phone s message waiting indicator light) One-button call back to instant message originator View and clear previously received instant messages Preconfigured messages to compose or reply to instant messages Microsoft Office Communicator Interoperability Cisco Unified Presence Server enables users with the Microsoft desktop environment to interoperate with Cisco Unified IP phones connected to Cisco Unified CallManager. It supports Microsoft Office Communicator click-to-dial and phone monitoring functions with all the associated features. This is done by enabling Microsoft Office Communicator capabilities in Cisco Unified Presence Server and identifying the users that wish to have Microsoft Office Communicator. (See Microsoft specifications for the full requirements and list of capabilities supported by Microsoft Office Communicator.) Product Architecture and Features Software Structure Cisco Unified Presence Server uses the same platform infrastructure as Cisco Unified CallManager 5.0, following its appliance model principles. Cisco Unified Presence Server Appliance is a single software entity that provides access to administration with a GUI and enables initial set up and installation on a command-line interface (CLI) similar to those on other Cisco All contents are Copyright Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 3 of 7

4 products. Information retrieval takes place through standard interfaces such as Cisco AVVID XML Layer (AXL) and Simple Object Access Protocol (SOAP). Cisco Unified Presence Server 1.0 is a software product that must be loaded onto a Cisco Media Convergence Server (MCS) 7825, 7835, or 7845 and run as a stand-alone application. It cannot be deployed co-resident with any other Cisco application on that hardware. Serviceability Because it runs on the same software infrastructure and hardware as Cisco Unified CallManager 5.0, Cisco Unified Presence Server takes advantage of the same serviceability features. In addition, Cisco Unified Presence Server has further capabilities in the following areas: Alarms The Presence Engine and SIP proxy components have alarms for various failure scenarios and unexpected behaviors, and the IP Phone Messenger service has alarms to identify any abnormalities. Performance counters Objects and counters are defined to support the presence engine and SIP proxy components, tracking metrics such as number of actual subscriptions, notifications, registrations, and instant messages sent through Cisco Unified Presence Server. Debug and trace utilities SDI trace capability is supported to provide the ability to log, debug, and analyze specific trace data. Service activation All Cisco Unified Presence Server components and services can be started, stopped, and restarted. While core network components, such as configuration agents, are started automatically upon system boot up, various feature capabilities, such as the presence engine and the SIP proxy, require manual activation for start up. Monitoring The Real Time Monitoring Tool (RTMT) provides all alarming as well as trace and debug information. Security The Security module of Cisco Unified Presence Server 1.0 addresses internal environment security as well as external security between Cisco Unified CallManager, Cisco Unified Personal Communicator, and external applications. Its functions include: Platform security The appliance model defined for the common infrastructure within Cisco Unified Presence Server and Cisco Unified CallManager 5.0 includes Secure Shell (SSH) / Secure File Transport Protocol (SFTP) for access to the platform as well as secure HTTP (HTTPS) for access to management applications. Internal application security Cisco Security Agent supports Cisco Unified Presence Server as part of the base application security. IP signaling and transport security Supported through Transport Layer Security (TLS) and IP Security (IPSec). Administration Interfaces The following administration functions are supported: System administrator GUI for provisioning of system data and default end-user data Bulk Administration Tool for creation of end users End-user GUI for provisioning of end-user service data All contents are Copyright Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 4 of 7

5 SIP/SIMPLE Presence Capabilities The following presence functions and capabilities are supported: SIMPLE core functionality (from RFC 2778/2779) Subscribe for presence Notify of presence Publish of presence Watcher information and watcher information template-package Presence event package Registration event package Resource list subscription Presence data information format and extensions Rich presence extensions SIP Proxy Capabilities The following capabilities for proxy of SIP messages are supported: SIP core proxy functionality (from RFC 3261) Instant message routing Method-based and event-based routing Domain name system service record capabilities (DNS SRV) Asserted identity Diversion indication Localization English is the only language supported at initial release of Cisco Unified Presence Server 1.0. The following languages are planned to be supported within 6 months of the initial release: Bulgarian, Catalan, Chinese (Simplified, Hong Kong, Taiwan), Croatian, Czech, Danish, Dutch, French (Europe), Finnish, German, Greek, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Europe, Brazil), Romanian, Russian, Spanish (Europe), Serbian, Slovak, Slovenian, Swedish. Product Specifications Table 1. Product Specifications Product compatibility Protocols Connectivity Features and functions Memory Reliability and availability Programming interfaces Cisco MCS 7825, 7835, or 7845 platforms SIP, SIMPLE, HTTPS, AXL/SOAP, SNMP, CLI, TLS, QBE IP Presence, SIP proxy, IP Phone Messenger, Cisco Unified Personal Communicator, Microsoft LCS 2005 interoperability 2 GB required High availability through redundant Cisco MCS platforms SIP, SIMPLE All contents are Copyright Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 5 of 7

6 System Capacity Cisco Unified Presence Server software is required for the Cisco MCS platform. The user support levels listed in Table 2 may vary based on services and features. Table 2. System Capacity Cisco MCS Platform User Support Redundancy Mode (2 MCSs) ,000 2, ,000 4, ,000 10,000 Ordering Information To place an order, contact your local Cisco representative or visit the Cisco Website. Cisco Unified Presence Server Software Cisco Unified Presence Server software is required to provide the core service support. The same software Part Number is used for the Cisco MCS 7825, 7835, and 7845 platforms. Table 3. Part Number Cisco Unified Presence Server Software Description SW-PAS1.0-K9= License PAS1.0 Server Software Cisco Unified CallManager Device Licenses One Device License is required for each presence enabled user within Cisco Unified CallManager. Table 4. Part Number Device Licenses for Presence Enabled Users Description LIC-CM-DL-10= LIC-CM-DL-100= LIC-CM-DL-500= LIC-CM-DL-1000= LIC-CM-DL-5000= LIC-CM-DL-10000= LIC-CM-DL-25000= LIC-CM-DL-50000= LIC-CM-DL = LIC-CM-DL = CallManager Device License-10 units CallManager Device License-100 units CallManager Device License-500 units CallManager Device License-1000 units CallManager Device License-5000 units CallManager Device License-10,000 units CallManager Device License-25,000 units CallManager Device License-50,000 units CallManager Device License-100,000 units CallManager Device License-500,000 units Cisco Unified Communications Services and Support Using the Cisco Lifecycle Services approach, Cisco Systems and its partners offer a broad portfolio of end-to-end services to support the Cisco Unified Communications system. These services are based on proven methodologies for deploying, operating, and optimizing IP communications solutions. Upfront planning and design services, for example, can help you meet aggressive deployment schedules and minimize network disruption during implementation. Operate services reduce the risk of communications downtime with expert technical support. Optimize services enhance solution performance for operational excellence. Cisco and its partners offer a system-level service and support approach that can help you create and maintain a resilient, converged network that meets your business needs. All contents are Copyright Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 6 of 7

7 For More Information For more information about Cisco Unified Presence Server, contact your Cisco representative or visit: Printed in USA C /06 All contents are Copyright Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 7 of 7

Cisco Unified Expert Advisor

Cisco Unified Expert Advisor . Data Sheet Cisco Unified Expert Advisor Cisco Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, enabling easy collaboration every time,

More information

Cisco Unified Communications Manager IM and Presence Service 9.0

Cisco Unified Communications Manager IM and Presence Service 9.0 Data Sheet Cisco Unified Communications Manager IM and Presence Service 9.0 Cisco Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, enabling

More information

Cisco Unified CallConnector for Microsoft Windows

Cisco Unified CallConnector for Microsoft Windows for Microsoft Windows Cisco Unified Communications is a comprehensive IP communications system of voice, video, data, and mobility products and applications. It enables more effective, more secure, more

More information

Cisco Unified Communications Manager IM and Presence Service 10.0

Cisco Unified Communications Manager IM and Presence Service 10.0 Data Sheet Cisco Unified Communications Manager IM and Presence Service 10.0 Cisco Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, enabling

More information

Cisco Unified Videoconferencing Manager Version 5.0

Cisco Unified Videoconferencing Manager Version 5.0 Data Sheet Cisco Unified Videoconferencing Manager Version 5.0 A comprehensive management suite for Cisco Unified Videoconferencing solutions. The Cisco Unified Videoconferencing product line an integral

More information

Cisco Unified CallConnector for Microsoft Windows

Cisco Unified CallConnector for Microsoft Windows Cisco Unified CallConnector for Microsoft Windows Cisco Unified Communications is a comprehensive IP communications system of voice, video, data, and mobility products and applications. It enables more

More information

Cisco TelePresence Manager

Cisco TelePresence Manager Cisco TelePresence Manager 1.3 Simplifying the Experience: Meeting Scheduling and Management Cisco TelePresence Manager is an integral part of the Cisco TelePresence experience that creates the feeling

More information

Cisco Unified CallConnector for Microsoft Dynamics CRM

Cisco Unified CallConnector for Microsoft Dynamics CRM Cisco Unified CallConnector for Microsoft Dynamics CRM Cisco Unified Communications is a complete IP communications system of voice, video, data, and mobility products and applications. It brings together

More information

Cisco Expressway Series

Cisco Expressway Series Data Sheet Cisco Expressway Series Advanced Collaboration Gateways for Simple and Secure Unified Communications Product Overview Cisco Expressway Series gateways for Cisco Unified Communications Manager

More information

Cisco IP Communicator

Cisco IP Communicator Cisco IP Communicator 2.0 An integral part of the Cisco Unified Communications system, Cisco Unified IP phones provide integrated business capabilities and converged communications features that go beyond

More information

Cisco TelePresence Management Suite

Cisco TelePresence Management Suite Data Sheet Product Overview Figure 1. Cisco TelePresence Management Suite (Cisco TMS) provides complete control and management of telepresence conferencing and media services infrastructure and endpoints,

More information

Cisco Agent Desktop for Cisco Unified Contact Center Express 9.0

Cisco Agent Desktop for Cisco Unified Contact Center Express 9.0 Data Sheet Cisco Agent Desktop for Cisco Unified Contact Center Express 9.0 Cisco Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, enabling

More information

Cisco Unified MobilityManager Version 1.2

Cisco Unified MobilityManager Version 1.2 Cisco Unified MobilityManager Version 1.2 Cisco Unified MobilityManager Version 1.1, Release 1.2 The Cisco Unified Communications system of voice and IP communications products and applications enables

More information

Cisco Unified Communications Manager Business Edition

Cisco Unified Communications Manager Business Edition Cisco Unified Communications Manager Business Edition Cisco Unified Communications is a comprehensive IP communications system of voice, video, data, and mobility products and applications. It enables

More information

Cisco Unified Attendant Console Premium Edition Version 9.1

Cisco Unified Attendant Console Premium Edition Version 9.1 Data Sheet Cisco Unified Attendant Console Premium Edition Version 9.1 Cisco Unified Attendant Consoles are client-server applications that enable operators and receptionists to answer and quickly dispatch

More information

Cisco TelePresence Management Suite

Cisco TelePresence Management Suite Data Sheet Centralized orchestration and management across the telepresence network Product Overview Figure 1. Cisco TelePresence Management Suite (Cisco TMS) provides complete control and management of

More information

Cisco Unified Attendant Console Business Edition Version 9.1

Cisco Unified Attendant Console Business Edition Version 9.1 Data Sheet Cisco Unified Attendant Console Business Edition Version 9.1 Cisco Unified Attendant Consoles are client-server applications that enable operators and receptionists to answer and quickly dispatch

More information

Cisco Unified Personal Communicator

Cisco Unified Personal Communicator Data Sheet Cisco Unified Personal Communicator An integral part of the Cisco Unified Communications family of products, Cisco Unified Personal Communicator is a desktop computer application that helps

More information

Web Conferencing Comparison Guide

Web Conferencing Comparison Guide Focus Research March 2009; Revised June 2010 Focus Research 2009-2010 Citrix Systems Inc. Cisco WebEx Adobe Systems Inc. InterCall Microsoft Corp. IBM Corp. GoToMeeting Meeting Center Adobe Connect Unified

More information

Cisco Unified IP Phone CP-6961 VoIP -puhelin

Cisco Unified IP Phone CP-6961 VoIP -puhelin Cisco Unified IP Phone CP-6961 VoIP -puhelin Feature Benefit Lighted Hold key The key lights when pressed to put a call on hold and stays lit until the held call has been resumed, or flashes if one call

More information

Cisco TelePresence Management Suite

Cisco TelePresence Management Suite Data Sheet Centralized orchestration and management across a Cisco TelePresence network Product Overview Cisco TelePresence Management Suite (Cisco TMS) provides complete control and management of telepresence

More information

Cisco Unified Video Advantage Video Telephony Solution

Cisco Unified Video Advantage Video Telephony Solution Data Sheet Cisco Unified Video Advantage Video Telephony Solution Cisco Unified Video Advantage provides Cisco Unified IP Phone users with the ability to add video to their communications experience. With

More information

Cisco Jabber for ipad

Cisco Jabber for ipad Data Sheet Cisco Jabber for ipad Product Overview Cisco Collaboration Solutions improve team and customer experiences, helping improve your responsiveness to the market. Use technology to foster a culture

More information

Cisco Jabber for ipad

Cisco Jabber for ipad Data Sheet Cisco Jabber for ipad Product Overview Cisco Collaboration Solutions improve team and customer experiences, helping improve your responsiveness to the market. Use technology to foster a culture

More information

BluStar for PC video session

BluStar for PC video session Mitel BluStar for PC A feature-rich client delivering high-quality audio and HD video Key Features Intuitive interface facilitates ease of use SIP softphone for high-quality voice communications Hard phone

More information

Cisco Unified Survivable Remote Site Telephony Version 3.4

Cisco Unified Survivable Remote Site Telephony Version 3.4 Data Sheet Telephony Version 3.4 As the enterprise extends its IP telephony deployments from central sites to remote offices, one of the critical factors in achieving a successful deployment is the ability

More information

Cisco Unified IP Phone 6901

Cisco Unified IP Phone 6901 Cisco Unified IP Phone 6901 Cisco Unified Communications Solutions enable collaboration so that organizations can quickly adapt to market changes while increasing productivity; improving competitive advantage

More information

Cisco Unified Videoconferencing Manager Version 5.5

Cisco Unified Videoconferencing Manager Version 5.5 Cisco Unified Videoconferencing Manager Version 5.5 A comprehensive management suite for Cisco Unified Videoconferencing solutions The Cisco Unified Videoconferencing product line an integral component

More information

Cisco Unified Personal Communicator 8.0

Cisco Unified Personal Communicator 8.0 Cisco Unified Personal Communicator 8.0 Product Overview Cisco Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, enabling easy collaboration

More information

Cisco Unified Attendant Console Advanced Version 10.0

Cisco Unified Attendant Console Advanced Version 10.0 Data Sheet Cisco Unified Attendant Console Advanced Version 10.0 Product Overview Manage high volumes of calls from customers, employees, and business partners smoothly and efficiently. Cisco Unified Attendant

More information

shortcut Tap into learning NOW! Visit www.informit.com/shortcuts for a complete list of Short Cuts. Your Short Cut to Knowledge

shortcut Tap into learning NOW! Visit www.informit.com/shortcuts for a complete list of Short Cuts. Your Short Cut to Knowledge shortcut Your Short Cut to Knowledge The following is an excerpt from a Short Cut published by one of the Pearson Education imprints. Short Cuts are short, concise, PDF documents designed specifically

More information

Release Notes for Arc Enterprise Version 5.0.2

Release Notes for Arc Enterprise Version 5.0.2 Release Notes for Arc Enterprise Version 5.0.2 Released: January 2009 These release notes describe the new features and caveats for Arc Enterprise Version 5.0.2 You can access the most current Arc Enterprise

More information

Cisco Unified Workforce Optimization 1.0 for Unified Contact Center Express

Cisco Unified Workforce Optimization 1.0 for Unified Contact Center Express Cisco Unified Workforce Optimization 1.0 for Unified Contact Center Express Cisco Unified Communications is a comprehensive IP communications system of voice, video, data, and mobility products and applications.

More information

Implementing Cisco Collaboration Applications **Part of the CCNP Collaboration certification track**

Implementing Cisco Collaboration Applications **Part of the CCNP Collaboration certification track** Course: Duration: Price: $ 3,795.00 Learning Credits: 38 Certification: Implementing Cisco Collaboration Applications Implementing Cisco Collaboration Applications**Part of the CCNP Collaboration certification

More information

Cisco TelePresence Video Communication Server

Cisco TelePresence Video Communication Server Data Sheet Cisco TelePresence Video Communication Server Cisco TelePresence Video Communication Server: Advanced Applications and Session Management Product Overview Figure 1. Cisco TelePresence Video

More information

Cisco TelePresence Video Communication Server

Cisco TelePresence Video Communication Server Data Sheet Cisco TelePresence Video Communication Server Cisco TelePresence Video Communication Server: Advanced Media and Session Management Product Overview Figure 1. Cisco TelePresence Video Communication

More information

Cisco SPA508G 8-Line IP Phone

Cisco SPA508G 8-Line IP Phone Q & A Cisco SPA508G 8-Line IP Phone Q. What is the Cisco SPA508G? A. The Cisco SPA508G is an 8-line desktop IP phone with display, 802.3af Power over Ethernet (PoE), and PC port. It includes a full-duplex

More information

Cisco SPA 502G 1-Line IP Phone

Cisco SPA 502G 1-Line IP Phone Cisco SPA 502G 1-Line IP Phone Q. What is the Cisco SPA 502G? A. The Cisco SPA 502G is a 1-line desktop IP phone with display, 802.3af Power over Ethernet (PoE), and PC port. It includes a full-duplex

More information

Cisco Unified IP Phone 7911G

Cisco Unified IP Phone 7911G Data Sheet Cisco Unified IP Phone 7911G The Cisco Unified Communications system of voice and IP communications products and applications enables organizations to communicate more effectively enabling them

More information

Cisco Unified Survivable Remote Site Telephony Version 4.1

Cisco Unified Survivable Remote Site Telephony Version 4.1 Remote Site Telephony Version 4.1 As the enterprise extends its IP telephony deployments from central sites to remote offices, one of the critical factors in achieving a successful deployment is the ability

More information

Cisco Jabber IM for iphone

Cisco Jabber IM for iphone Data Sheet Cisco Jabber IM for iphone Cisco Collaboration Solutions improve team and customer experiences to help organizations encourage innovation and improve decision making while building trust and

More information

Cisco Unified Survivable Remote Site Telephony Version 4.1

Cisco Unified Survivable Remote Site Telephony Version 4.1 Survivable Remote Site Telephony Version 4.1 As the enterprise extends its IP telephony deployments from central sites to remote offices, a critical factor in achieving a successful deployment is the capability

More information

New Features SMART Sync 2009. Collaboration Feature Improvements

New Features SMART Sync 2009. Collaboration Feature Improvements P L E A S E T H I N K B E F O R E Y O U P R I N T New Features SMART Sync 2009 SMART Sync (formerly SynchronEyes ) is easy-to-use classroom management software that allows teachers to monitor and control

More information

Languages Supported. SpeechGear s products are being used to remove communications barriers throughout the world.

Languages Supported. SpeechGear s products are being used to remove communications barriers throughout the world. Languages Supported SpeechGear s products are being used to remove communications barriers throughout the world. Each of the following pages lists the languages that we currently support for that product.

More information

ivms-4500 HD (ios) Mobile Client Software User Manual (V3.4)

ivms-4500 HD (ios) Mobile Client Software User Manual (V3.4) ivms-4500 HD (ios) Mobile Client Software User Manual (V3.4) UD.6L0202D1587A01 Thank you for purchasing our product. This manual applies to ivms-4500 HD (ios) mobile client software; please read it carefully

More information

Q. What codecs are supported? A. The Cisco SPA 501G supports G.711a, G.711u, G.726_32, G.729ab, and G.722 (wideband audio).

Q. What codecs are supported? A. The Cisco SPA 501G supports G.711a, G.711u, G.726_32, G.729ab, and G.722 (wideband audio). Cisco SPA 501G Basic 8-Line IP Phone Q. What is the Cisco SPA 501G? A. The Cisco SPA 501G is an 8-line desktop IP phone with paper label, 802.3af Power over Ethernet (PoE), and PC port. It is a full-duplex

More information

Cisco Unified CallConnector Operator

Cisco Unified CallConnector Operator Cisco Unified CallConnector Operator Cisco Unified CallConnector Operator enhances business efficiency by quickly answering the mainnumber calls and accurately delivering them to appropriate and available

More information

www.novell.com/documentation Administration Guide Messenger 2.2 July 30, 2013

www.novell.com/documentation Administration Guide Messenger 2.2 July 30, 2013 www.novell.com/documentation Administration Guide Messenger 2.2 July 30, 2013 Legal Notices Novell, Inc. makes no representations or warranties with respect to the contents or use of this documentation,

More information

Cisco Communication Media Module

Cisco Communication Media Module Cisco Catalyst 6500 Series and Cisco 7600 Series Communication Media Module Product Overview Cisco Unified Communications is a comprehensive IP communications system of voice, video, data, and mobility

More information

Cisco TelePresence Video Communication Server

Cisco TelePresence Video Communication Server Data Sheet Cisco TelePresence Video Communication Server Cisco TelePresence Video Communication Server: Advanced Applications and Session Management Product Overview Figure 1. Cisco TelePresence Video

More information

Cisco Jabber IM for BlackBerry Stay connected while mobile

Cisco Jabber IM for BlackBerry Stay connected while mobile Cisco Jabber IM for BlackBerry Stay connected while mobile PRESENCE AND INSTANT MESSAGING WHILE MOBILE For more information: In the U.S.: 800.374.2441 www.intercall.com info@intercall.com In Canada: 877.333.2666

More information

Voice Mail. Service & Operations

Voice Mail. Service & Operations ervice Service & Operations Your customers and clients expect their calls to be handled quickly or routed to the appropriate person or department. This is where ITS Telecom and Systems can offer valuable

More information

Remote Desktop Services Guide

Remote Desktop Services Guide Remote Desktop Services Guide Mac OS X V 1.1 27/03/2014 i Contents Introduction... 1 Install and connect with Mac... 1 1. Download and install Citrix Receiver... 2 2. Installing Citrix Receiver... 4 3.

More information

Cisco TelePresence Video Communication Server Expressway

Cisco TelePresence Video Communication Server Expressway Data Sheet Cisco TelePresence Video Communication Server Expressway Extending video communications securely beyond the enterprise Product Overview Figure 1. Cisco TelePresence Video Communication Server

More information

Cisco Unified Workforce Optimization 1.1 for Cisco Unified Contact Center Express

Cisco Unified Workforce Optimization 1.1 for Cisco Unified Contact Center Express Workforce Optimization. for Express Cisco Unified Communications is a comprehensive IP communications system of voice, video, data, and mobility products and applications. It enables more effective, more

More information

Cisco MCS 7825-H3 Unified Communications Manager Appliance

Cisco MCS 7825-H3 Unified Communications Manager Appliance Cisco MCS 7825-H3 Unified Communications Manager Appliance Cisco Unified Communications is a comprehensive IP communications system of voice, video, data, and mobility products and applications. It enables

More information

www.novell.com/documentation Administration Guide Messenger 3.0 February 2015

www.novell.com/documentation Administration Guide Messenger 3.0 February 2015 www.novell.com/documentation Administration Guide Messenger 3.0 February 2015 Legal Notices Novell, Inc. makes no representations or warranties with respect to the contents or use of this documentation,

More information

AccuRead OCR. Administrator's Guide

AccuRead OCR. Administrator's Guide AccuRead OCR Administrator's Guide July 2016 www.lexmark.com Contents 2 Contents Change history... 3 Overview... 4 System requirements...4 Supported applications... 4 Supported formats and languages...

More information

Cisco Unified IP Phone 6911

Cisco Unified IP Phone 6911 Data Sheet Cisco Unified IP Phone 6911 Cisco Unified Communications Solutions enable collaboration so that organizations can quickly adapt to market changes while increasing productivity; improving competitive

More information

Whitepaper: Microsoft Office Communications Server 2007 R2 and Cisco Unified Communications Manager Integration Options

Whitepaper: Microsoft Office Communications Server 2007 R2 and Cisco Unified Communications Manager Integration Options Whitepaper: Microsoft Office Communications Server 2007 R2 and Cisco Unified Communications Manager Integration Options Document Summary This document provides information on several integration scenarios

More information

Cisco IP Communicator

Cisco IP Communicator Cisco IP Communicator 2.1 Cisco Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, delivering a media-rich collaboration experience across

More information

Cisco Emergency Responder 9.0

Cisco Emergency Responder 9.0 Data Sheet Cisco Emergency Responder 9.0 Cisco Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, enabling easy collaboration every time from

More information

Avaya Aura System Manager

Avaya Aura System Manager Avaya Aura System Manager is an integrated solution that helps enterprises implement and maintain optimal results for their communications and business collaboration solutions. Avaya Aura System Manager

More information

Cisco Unified Workforce Optimization for Cisco Unified Contact Center Express

Cisco Unified Workforce Optimization for Cisco Unified Contact Center Express Cisco Unified Workforce Optimization for Cisco Unified Contact Center Express Cisco Unified Communications is a comprehensive IP communications system of voice, video, data, and mobility products and applications.

More information

Sample Configuration for SIP Trunking between Avaya IP Office R8.0 and Cisco Unified Communications Manager 8.6.2 Issue 1.0

Sample Configuration for SIP Trunking between Avaya IP Office R8.0 and Cisco Unified Communications Manager 8.6.2 Issue 1.0 Avaya Solution & Interoperability Test Lab Sample Configuration for SIP Trunking between Avaya IP Office R8.0 and Cisco Unified Communications Manager 8.6.2 Issue 1.0 Abstract These Application Notes describe

More information

Cisco MCS 7816-I3 Unified Communications Manager Appliance

Cisco MCS 7816-I3 Unified Communications Manager Appliance Cisco MCS 7816-I3 Unified Communications Manager Appliance Cisco Unified Communications is a comprehensive IP communications system of voice, video, data, and mobility products and applications. It enables

More information

Cisco Unified Communications Manager Express 4.1

Cisco Unified Communications Manager Express 4.1 Cisco Unified Communications Manager Express 4.1 Cisco Unified Communications Manager Express provides call processing for Cisco Unified IP phones for small-office or branch-office environments. It enables

More information

Cisco Unified IP Phone 6945

Cisco Unified IP Phone 6945 Cisco Unified IP Phone 6945 Product Overview The Cisco Unified IP Phone 6945 is an innovative IP endpoint that delivers affordable, business-grade voice communication and support for video communications

More information

HP Backup and Recovery Manager

HP Backup and Recovery Manager HP Backup and Recovery Manager User Guide Version 1.0 Table of Contents Introduction Installation How to Install Language Support HP Backup and Recovery Manager Reminders Scheduled Backups What Can Be

More information

Cisco IOS Voice XML Browser

Cisco IOS Voice XML Browser Cisco IOS Voice XML Browser Cisco Unified Communications is a comprehensive IP communications system of voice, video, data, and mobility products and applications. It enables more effective, more secure,

More information

Cisco Unified Communications Manager 7.0

Cisco Unified Communications Manager 7.0 Cisco Unified Communications Manager 7.0 Cisco Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, enabling easy collaboration every time from

More information

Cisco TelePresence Manager Datasheet

Cisco TelePresence Manager Datasheet Data Sheet Cisco TelePresence Manager Datasheet The Cisco TelePresence collaboration system combines audio, video, and interactive elements to create an in-person feeling among participants from remote

More information

`````````````````SIRE QUICK START GUIDE

`````````````````SIRE QUICK START GUIDE `````````````````SIRE QUICK START GUIDE Table of Contents Table of Contents 2 Introduction 3 Set-up 4 Getting Started 5 Set-up Your Backup Profile 6 Custom Backup 7 Launch Your Backup 9 Main Screen 10

More information

SMART Bridgit software

SMART Bridgit software Specifications SMART Bridgit software Version 4.5 Product description SMART Bridgit conferencing software is a cost-effective client/server application that lets you easily schedule meetings and connect,

More information

Cisco Unified MeetingPlace 7.0 Web Conferencing

Cisco Unified MeetingPlace 7.0 Web Conferencing Cisco Unified MeetingPlace 7.0 Web Conferencing Product Overview Cisco Unified Communications Solutions enable collaboration so that organizations can quickly adapt to market changes while increasing productivity,

More information

Cisco Hosted Unified Communications Services

Cisco Hosted Unified Communications Services Cisco Hosted Unified Communications Services Cisco Unified Communications is a comprehensive, converged IP communications system of data, voice, video, and mobility applications. It enables more effective

More information

Genesys Application Note. CounterPath Bria SIP Phones With Genesys SIP Server. Version 1.5

Genesys Application Note. CounterPath Bria SIP Phones With Genesys SIP Server. Version 1.5 Genesys Application Note CounterPath Bria SIP Phones With Genesys SIP Server Version 1.5 The information contained herein is proprietary and confidential and cannot be disclosed or duplicated without the

More information

Cisco Unified IP Phone 6961

Cisco Unified IP Phone 6961 . Data Sheet Cisco Unified IP Phone 6961 Product Overview The Cisco Unified IP Phone 6961 is a new and innovative IP endpoint that delivers affordable, business-grade voice communication services to customers

More information

Introducing Cisco Voice and Unified Communications Administration Volume 1

Introducing Cisco Voice and Unified Communications Administration Volume 1 Introducing Cisco Voice and Unified Communications Administration Volume 1 Course Introduction Overview Learner Skills and Knowledge Course Goal and Course Flow Additional Cisco Glossary of Terms Your

More information

Quality Data for Your Information Infrastructure

Quality Data for Your Information Infrastructure SAP Product Brief SAP s for Small Businesses and Midsize Companies SAP Data Quality Management, Edge Edition Objectives Quality Data for Your Information Infrastructure Data quality management for confident

More information

640-461: Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 Course Introduction

640-461: Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 Course Introduction 640-461: Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 Course Introduction Course Introduction Module 01 - Overview of Cisco Unified Communications Solutions Understanding

More information

Cisco IOS Voice XML Browser

Cisco IOS Voice XML Browser Cisco IOS Voice XML Browser Cisco Unified Communications is a comprehensive IP communications system of voice, video, data, and mobility products and applications. It enables more effective, more secure,

More information

Cisco TelePresence Multipoint Switch

Cisco TelePresence Multipoint Switch Data Sheet Cisco TelePresence Multipoint Switch Product Overview The Cisco TelePresence Multipoint Switch solution allows geographically dispersed organizations to hold Cisco TelePresence meetings across

More information

Implementing Cisco Collaboration Devices CICD v1.0; 5 Days; Instructor-led

Implementing Cisco Collaboration Devices CICD v1.0; 5 Days; Instructor-led Implementing Cisco Collaboration Devices CICD v1.0; 5 Days; Instructor-led Course Description Implementing Cisco Collaboration Devices (CICD v1.0) is an extended hours 5-day course focusing on providing

More information

Cisco Unified IP Phone 6961

Cisco Unified IP Phone 6961 Cisco Unified IP Phone 6961 Cisco Unified Communications Solutions enable collaboration so that organizations can quickly adapt to market changes while increasing productivity, improving competitive advantage

More information

customers and developers to deliver more innovative and productivity-enhancing Extensible Markup Language (XML)-based applications to the display.

customers and developers to deliver more innovative and productivity-enhancing Extensible Markup Language (XML)-based applications to the display. Cisco Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, delivering a media-rich collaboration experience across business, government agency,

More information

Module 6. Designing and Deploying External Access. MVA Jump Start

Module 6. Designing and Deploying External Access. MVA Jump Start Module 6 Designing and Deploying External Access MVA Jump Start Module Overview Conferencing and External Capabilities of Lync Server 2013 Planning for IM and Presence Federation Designing Edge Services

More information

Recording. http://www.qnap.com/nvr/compatibilityx01.html. Smart recording (depending on the camera models)

Recording. http://www.qnap.com/nvr/compatibilityx01.html. Smart recording (depending on the camera models) VS-2108L Hardware Spec. CPU Marvell 1.6GHz DRAM 512MB DDRIII RAM Flash Memory 512MB Hard Disk Drive 2 x 3.5" SATA I/II hard disk drive (HDD) NOTE: 1. The system is shipped without hard disk drives. 2.

More information

Base on-premises deployment You start your on-premises deployment with the base functionality of instant messaging and presence.

Base on-premises deployment You start your on-premises deployment with the base functionality of instant messaging and presence. Deployment Models Cisco Jabber for Windows provides two deployment models, on-premises or cloud-based. Learn about each deployment model and review the available options for on-premises and cloud-based

More information

Cisco Unified Communications Manager Business Edition

Cisco Unified Communications Manager Business Edition Cisco Unified Communications Manager Business Edition Cisco Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, enabling easy collaboration

More information

Cisco Unified Workforce Quality Management

Cisco Unified Workforce Quality Management New and Updated Features, page 1 Deprecated Features, page 3 Important Notes, page 3 Removed and Unsupported Features, page 7 Third-party Software Impacts, page 7 New and Updated Features New Features

More information

FRAFOS GmbH Windscheidstr. 18 Ahoi 10627 Berlin Germany info@frafos.com www.frafos.com

FRAFOS GmbH Windscheidstr. 18 Ahoi 10627 Berlin Germany info@frafos.com www.frafos.com WebRTC for Service Providers FRAFOS GmbH FRAFOS GmbH Windscheidstr. 18 Ahoi 10627 Berlin Germany info@frafos.com www.frafos.com This document is copyright of FRAFOS GmbH. Duplication or propagation or

More information

Cisco Fax Server. Product Overview

Cisco Fax Server. Product Overview . Data Sheet Cisco Fax Server Product Overview The Cisco Fax Server is an easy-to-use, easy-to-manage fax and electronic document-delivery solution that helps enterprises integrate voice, fax, data, and

More information

Simple Network Management Protocol

Simple Network Management Protocol CHAPTER 4 This chapter gives an overview of (SNMP). It contains the following sections: Overview, page 4-1 SNMP Versioning, page 4-2 SNMP and Cisco Unified CM Basics, page 4-3 SNMP Basic Commands, page

More information

Cisco Unified MeetingPlace Express 2.0

Cisco Unified MeetingPlace Express 2.0 Cisco Unified MeetingPlace Express 2.0 Cisco Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, delivering a media-rich collaboration experience

More information

Cisco TelePresence Video Communication Server Basic Configuration (Control with Expressway)

Cisco TelePresence Video Communication Server Basic Configuration (Control with Expressway) Cisco TelePresence Video Communication Server Basic Configuration (Control with Expressway) Deployment Guide Cisco VCS X8.1 D14651.08 August 2014 Contents Introduction 4 Example network deployment 5 Network

More information

ivms-4500 HD (Android) Mobile Client Software User Manual (V3.4)

ivms-4500 HD (Android) Mobile Client Software User Manual (V3.4) ivms-4500 HD (Android) Mobile Client Software User Manual (V3.4) UD.6L0202D1597A01 Thank you for purchasing our product. This manual applies to ivms-4500 HD (Android) mobile client software; please read

More information