1 OFFICE ADMINISTRATION TECHNOLOGY A.A.S. PROGRAMS Learning Outcomes As a result of completing the program, graduates are prepared to Assume responsibility with minimal supervision, exercise initiative and judgment, employ effective time management techniques, and make decisions as team members within the scope of assigned authority relevant to their roles as entry-level secretaries, office managers, or administrative assistants. Use application specific software, vocabulary, and appropriate technology to perform assigned tasks and to produce accurate, grammatically correct, and properly formatted input and output. Develop and implement appropriate records management systems, utilizing the principles of alphabetic, numeric, subject, geographic, or electronic filing systems. Manage projects, resources, and personnel using multitasking, critical-thinking, and problem-solving skills and to communicate effectively, both orally and in writing. Demonstrate critical thinking skills for inquiry and analysis and assimilation of facts and knowledge. General Concentration OFMG 2040 Records Management OFMG 2440 Modern Office Communication PSYC 1030 General Psychology CISP 1130 Computer Spreadsheets OFMG 2410 Admin. Support Systems and Procedures Technical Elective OFMG 1250 Intro. to Desktop Publishing Legal Concentration OFMG 2040 Records Management PSYC 1310 General Psychology OFMG 2000 Legal Document Prod. and Control OFMG 2410 Admin. Support Systems and Procedures OFMG 2000 Legal Terminology and Transcription OFMG 2050 Legal Assistance and Office Mgmt. Medical Concentration OFMG 1100 Medical Terminology OFMG 2110 Introduction to Managing Health Information OFMG 2130 Medical Transcription OFMG 2150 Introduction to Electronic Health Records PSYC 1310 General Psychology OFMG 2120 Computers in the Medical Office
2 OFMG COURSES COMMON TO ALL THREE CONCENTRATIONS: GENERAL, LEGAL, AND MEDICAL OFMG 1000 Professional Conduct and Civic OFMG 1030 Document Processing I OFMG 1040 Document Processing II OFMG 1050 Document Processing III Professional Conduct and Civic directs the student s critical consideration of career choice, explores the parameters of professional conduct, and fosters a sense of civic pride and involvement. Upon completion of the course students Describe career opportunities in the chosen field. Define the knowledge, skills, and personal attributes needed to succeed in the workplace. Describe a career plan that includes short- and long-range goals. Exhibit effective decision-making techniques. Explain strategies for coping with change. Describe characteristics associated with professional conduct in the workplace. Demonstrate civic responsibility through service to the community. Document Processing I offers the opportunity to gain an understanding of basic document formatting and word processing concepts, including preparing and managing documents; formatting characters, paragraphs, special features, documents, and sections; using help; customizing paragraphs and page formatting; maintaining and printing documents; using writing tools; and manipulating tabs and text within and between documents. Speed and accuracy on straight copy are developed. Upon completion of the course Create, print, and edit documents Format characters Align and indent paragraphs Customize paragraphs Proofread documents using technology-based tools Format pages Customize document formatting Insert elements and navigate documents Maintain documents Manage and print documents Document Processing II builds upon skills developed in OFMG 1030 to expand the practice of word processing techniques used in an automated office setting with special emphasis on merging documents, creating and formatting tables, drawing shapes and inserting images, managing lists, formatting with special features, managing shared documents, sorting and selecting, adding visual elements, and creating charts and importing data. Speed and accuracy on straight copy continues to be emphasized. Upon completion of the course Insert images into Word documents Insert shapes Create WordArt Create and format tables Create and format charts Merge documents Sort and select paragraphs, rows, and records Manage lists Manage page numbers, headers, and footer Manage shared documents Document Processing II builds upon skills developed in OFMG 1030 to expand the practice of word processing techniques used in an automated office setting with special emphasis on merging documents, creating and formatting tables, drawing shapes and inserting images, managing lists, formatting with special features, managing shared documents, sorting and selecting, adding visual elements, and creating charts and importing data. Speed and accuracy on straight copy continues to be emphasized. Upon completion of the course students will be able to Insert and customize Quick Parts Customize AutoCorrect and Word options Create and customize themes Create, format, and apply styles Protect and prepare documents for distribution Create and edit endnotes, footnotes, citations, and bibliographies Create and edit indexes Create and edit specialized tables, including tables of contents, figures, and authorities Create and edit forms (templates) Create outlines, master and subdocuments Record and run macros Create and edit PowerPoint presentations using basic and advanced features OFMG 2020 Proofreading and Editing for Business OFMG 2400 Office Management and Procedures OFMG 2420 Integrated Office Applications OFMG 2430 Career Planning and Development Proofreading and Editing for Business is designed to assist the student in developing proofreading and editing skills. The importance of finding and correcting errors, of knowing how to find errors, and of knowing where errors are frequently made but overlooked is emphasized. Upon completion of the course define proofreading and editing identify and correct addition, omission, misstroke, and transposition errors use appropriate proofreading symbols to indicate corrections to text spell correctly a list of commonly misspelled words identify and correct errors in the use of the eight parts of speech in written communication in commonly confused words in punctuation, both external and internal in capitalization in number expression demonstrate increased mastery of the rules of English grammar and style Office Management and Procedures provides exposure to the critical, everyday responsibilities of office management, including planning meetings, receiving visitors, processing incoming and outgoing mail, using appropriate telephone techniques, planning travel, purchasing supplies, organizing the workplace, conducting research, and using the Internet, , and other electronic methods of communication. Upon completion of the course Complete projects that require a variety of office skills and involve a variety of office tasks. Discuss the importance of human relations in an office systems environment. Exercise both initiative and good judgment in implementing appropriate, effective, and efficient procedures. Apply procedures for organizing work, managing time, maintaining desirable attitudes, setting priorities, using the telephone, making travel arrangements, scheduling appointments, and greeting visitors. Follow procedures for processing incoming and outgoing mail. Use electronic means (Internet) to conduct research as needed by an individual, a department, or a company. Integrated Office Applications simulates document production in today s office with an emphasis on the integration of applications software such as word processing, spreadsheet, database, presentation, and communications packages. Upon completion of the course Demonstrate Access 2007 competencies Set priorities as to dates/times for completion of all items and activities Plan and organize work so that tasks are completed within the shortest time possible Evaluate completed work for correctness in terms of format, content, and adherence to directions Demonstrate Outlook 2007 competencies Career Planning and Development builds bridges from classroom to career. Practical assignments connect students directly with the business community, employers, and the Internet. This course provides students with knowledge to gain a competitive advantage in the workplace through career selfassessment and job search, resumé and cover letter writing, interviewing, and job-building strategies. Electronic, traditional, and web resumés and cover letters are discussed. Upon completion of the course Identify and focus on job strengths and match them to the best possible job and career targets Use the Internet to increase job search and career management process Prepare professional resumes and cover letters, including electronic resumes Organize job search to find the best possible job in the shortest possible time Query prospective employers and the chosen career field Manage in the application process Facilitate interviews, succeed in them, and follow up successfully Apply techniques on the job that result in maximum career advancement Evaluate pros and cons of changing jobs or relocating
3 OFMG COURSES SPECIFIC TO GENERAL CONCENTRATION OFMG 1250 Desktop Publishing OFMG 2040 Records Management OFMG 2410 Administrative Support Systems and Procedures OFMG 2440 Modern Office Communication Introduction to Desktop Publishing acquaints the student with the desktop publishing capabilities of a word processing program. Students are given the opportunity to develop competence in creating, designing, and formatting business documents. Upon completion of the course students will be able to Evaluate design elements in a desktop published document for the appropriate use of focus, balance, proportion, contrast, directional flow, consistency, color, and page layout. Produce internal business documents such as signs, fax cover sheets, agendas, memos, and press releases with a variety of typefaces, typestyles, type sizes, and special symbols. Produce business letterheads, envelopes, and business cards using a variety of templates, fonts, ruled lines, and automatic features. Create calendars, CD covers, personal address labels, and award certificates using a variety of graphic features. Produce promotional documents such as flyers and announcements using the Word 2007 Tables and Borders toolbar, Picture toolbar, Drawing toolbar, Microsoft Word Picture editor, and WordArt along with text boxes, pictures, watermarks, lines, AutoShapes, 3-D boxes, shadow boxes, and borders. Create letter-fold and single-fold brochures using a variety of page layouts and design techniques such as drop caps and reverse text. Create specialty promotional documents, such as tickets, postcards, business greeting cards, nametags, and invitations using AutoText, WordArt, labels, and Mail Merge. Create newsletters using students own designs that incorporate desktop publishing concepts and use Word 2007 features. Students define, create, and incorporate additional design elements into newsletters, such as headers/footers, tables of contents, mastheads, sidebars, pull quotes, kickers, end signs, jump lines, captions, vertical lines and spot color. Produce professional-looking flyers, brochures, and newsletters with Microsoft Office Publisher 2007 software. Records Management provides an opportunity to demonstrate management decisions involved in planning, organizing, and controlling the records of an organization. Topics include using ARMA rules for alphabetic, geographic, subject, chronologic, and numeric filing; simulating filing procedures and techniques; and exploring computer filing methods and micrographics. Upon completion of the course Describe the role of records management in the organization. Identify basic types of filing and storage equipment. Demonstrate the use of card, alphabetic, subject, numeric and geographic records systems. Describe special records storage and retrieval including microfilm, mechanized, and automated systems. Define and explain establishment and control of a records management program. Use ARMA rules for filing systems. Describe information technology such as the Internet, optical disk storage systems, image systems, and electronic mail. Administrative Support Systems and Procedures is designed to teach problem solving and creative thinking for the student pursuing a career as an office professional. The course is taught from the perspective of an administrative office manager and explores the legal and interpersonal environment and the effects of ethical business practices. The student will learn job functions that are common to most offices and how specific skills are applied to accomplish tasks and follow procedures. Upon completion of the course Define the role of management in the workplace. Prioritize the emerging elements of management and their functions. Describe major legislation that affects the employment process in organizations. Identify health-related and other workplace issues that affect the job of an administrative professional. Explore ethics and ethical behavior and the relation to the individual and the office. Describe an effective leader relative to leadership characteristics, habits, attitudes, and styles. Identify and describe several methods used for workplace communication. Modern Office Communication describes the principles and techniques for constructing clear, concise, correct, and courteous oral and written business communications. Upon completion of the course Understand and describe the communication process and its impact on the office environment Apply the rules of style, punctuation, grammar, and proofreading to all communications tasks Understand the importance of listening, speaking, and writing effectively in an office environment Compose effective s and letters utilizing proper technique and style CISP 1130 Computer Spreadsheets Computer Spreadsheets is a study of the basic capabilities of computerized spreadsheets, including concepts, printing, charts, and the use of formulas and functions. Spreadsheet automation and database concepts are introduced.
4 OFMG COURSES SPECIFIC TO LEGAL CONCENTRATION OFMG 2000 Legal Document Production and Control OFMG 2010 Legal Terminology and Transcription OFMG 2040 Records Management OFMG 2050 Legal Assistance and Office Management Legal Document Production and Control presents an overview of the structure and functions of the law office. Different specialty areas of law are explored in depth from the perspective of one who is preparing the paperwork and documents for these practice areas. Practical problems that one would encounter in a law office are presented. Upon completion of the course Classify substantive areas of law Specify various types of law office structure and different employee functions Outline the local, state, and federal court systems Format legal documents appropriate for each area of law Outline the administrative responsibilities in a law office Analyze civil and criminal trial procedures Apply legal principles to real-life problems that will be encountered by the legal office professional. Legal Terminology and Transcription provides knowledge of the definition and use of common terms in the legal profession. Pronunciation, spelling, and keyboard practice for each term is emphasized. Transcription from prerecorded dictation allows for extensive practice designed to provide competence for success in a legal environment. Emphasis is placed on formatting, editing, and transcribing legal documents. Upon completion of the course students Spell, pronounce, and define legal terms used in most law environments Transcribe legal documents from prerecorded dictation Format legal documents for a variety of law specialties Understand legal office procedures Understand general and specific areas of law Records Management provides an opportunity to demonstrate management decisions involved in planning, organizing, and controlling the records of an organization. Topics include using ARMA rules for alphabetic, geographic, subject, chronologic, and numeric filing; simulating filing procedures and techniques; and exploring computer filing methods and micrographics. Upon completion of the course Describe the role of records management in the organization. Identify basic types of filing and storage equipment. Demonstrate the use of card, alphabetic, subject, numeric and geographic records systems. Describe special records storage and retrieval including microfilm, mechanized, and automated systems. Define and explain establishment and control of a records management program. Use ARMA rules for filing systems. Describe information technology such as the Internet, optical disk storage systems, image systems, and electronic mail. Legal Assistance and Office Management examines the legal assistant profession, including duties, responsibilities, employment settings, and skills. Office projects provide an opportunity to develop knowledge and skills to solve challenging real-life situations involving various types of law. Each project concludes with critical thinking scenarios that reinforce analytical and problem-solving skills. Upon completion of the course Apply document processing, writing, and proofing skills to practices of the legal office Solve real-life legal office and document production problems Document various types of law Validate and apply document layout and formatting to various types of legal documents Develop critical thinking, analytical, and problem-solving skill Rank job priorities and use time management skills to competently perform legal office project assignments OFMG 2410 Administrative Support Systems and Procedures Administrative Support Systems and Procedures is designed to teach problem solving and creative thinking for the student pursuing a career as an office professional. The course is taught from the perspective of an administrative office manager and explores the legal and interpersonal environment and the effects of ethical business practices. The student will learn job functions that are common to most offices and how specific skills are applied to accomplish tasks and follow procedures. Upon completion of the course Define the role of management in the workplace. Prioritize the emerging elements of management and their functions. Describe major legislation that affects the employment process in organizations. Identify health-related and other workplace issues that affect the job of an administrative professional. Explore ethics and ethical behavior and the relation to the individual and the office. Describe an effective leader relative to leadership characteristics, habits, attitudes, and styles. Identify and describe several methods used for workplace communication.
5 OFMG COURSES SPECIFIC TO MEDICAL CONCENTRATION OFMG 1100 Medical Terminology OFMG 2110 Introduction to Managing Health Information OFMG 2120 Computers in the Medical Office OFMG 2130 Medical Transcription Medical Terminology emphasizes the clear, concise information needed in order to build the vocabulary foundation required for competence in all phases of medical office responsibility and/or health-related professions. Terms are organized according to body systems, and extensive practice builds solid skills in spelling and pronunciation. (Designed to assist current or future practitioners in medical office or health-related professions). Same as HRPR Upon completion of the course students Demonstrate the ability to correctly spell, pronounce, identify word parts, define, and use medical terms, or complete a statement using medical terms. Construct an acceptable and correctly spelled medical term, given the definition. Provide a medically acceptable abbreviation for phrases, names, or label. Correctly provide the plural and singular forms of medical terms. Introduction to Managing Health Information is a study of recordkeeping practices in the hospital and physician s office. Emphasis is placed on hospital and medical staff organization, patient record content, procedures in filing, numbering, and retention of patient records, quantitative analysis, release of patient information, forms control and design, indexes, and registers, reimbursement, regulatory and accrediting agencies, and alternate health care delivery systems. Upon completion of the course students will be able to Introduce health information management concepts common to health professionals. Describe characteristics of health care delivery and settings in the United States. Delineate career opportunities for health information management professionals. Describe types of patient records, including documentation issues associated with each. Describe numbering and filing systems and record storage and circulation methods. Explain indexes, registers, and health data collection. Introduce legal aspects of health information management. Provide an overview of coding and reimbursement issues. This course introduces the student to common administrative procedures performed in both small and large medical practices. Students will learn to input patient information, bill insurance companies, and schedule appointments. The student run common reports associated with the medical practice, including day sheets, patient ledgers, and other financial reports that are important to the day-by-day financial operations of the medical practice. Upon completion of the course students Describe the billing and reimbursement cycle in the medical office. Discuss the type of information collected from patients. Describe the difference between CPT coding and ICD-9 coding. Describe the difference types of scheduling methods used in a medical office. List the items needed to prepare for a patient s visit to the medical office. Explain the scheduling matrix in a medical office. Apply charges to a patient and payments from patients and insurance companies into Medisoft. Print insurance claims. Explain how the Internet and e-health have changed the practice of medicine. Medical Transcription requires the student to apply skills gained in medical office procedures, medical terminology, and grammar to the field of medical transcription. Content includes transcription of various letters, memos, reports, and other types of medical documentation with an emphasis on the confidential and ethical treatment of all patient information and records. Upon completion of the course Transcribe medical reports using correct report format. Transcribe medical reports using correct capitalization, numbering, punctuation, abbreviation, symbol, and metric measurement rules. Spell correctly both the English and medical terms and abbreviations presented, either by memory or by using a dictionary or medical reference book. Define the medical terms and abbreviations presented, either by memory or by using a dictionary or medical reference book. Define the prefixes, combining forms, and suffixes presented, either by memory or by using a dictionary or medical reference book. Identify and define the knowledge, skills, abilities, and responsibilities required of a medical transcriptionist. Edit and proofread medical reports using critical thinking skills, without changing the meaning of the originator s style. OFMG 2150 Introduction to Electronic Health Records Introduction to Electronic Health Records (EHR) presents the history of the EHR and the standards surrounding the EHR. The course provides the student with in-depth and practical training on a widely used EHR software program. Upon completion of the course Summarize the history of the electronic health record (EHR). Summarize the standards history for the electronic health record. Examine the components of the EHR. Demonstrate the use of basic EHR software application features. Prepare office schedules. Handle patient appointments. Employ patient charting techniques. Prepare office visit notes.