ADMINISTRATIVE SUPPORT SPECIALIST - HUMAN RESOURCES DIPLOMA

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1 ADMINISTRATIVE SUPPORT SPECIALIST - HUMAN RESOURCES DIPLOMA

2 ADMINISTRATIVE SUPPORT SPECIALIST - HUMAN RESOURCES DIPLOMA Program Overview The Administrative Support Specialist Human Resources Diploma program prepares students academically to seek entry-level employment in various human resources environments. The student will learn, engage-in, and practice general office skills for employment in a variety of office positions; such as, receptionist, HR clerk, managerial assistant, administrative support specialist, and customer service representative.

3 650 CLOCK HOURS 52 CREDITS ADMINISTRATIVE SUPPORT SPECIALIST - HUMAN RESOURCES DIPLOMA Program Outline Course Code Course Title Credit Hours AC1001 Accounting Principles I 3 SS1001 Administrative Assistant Procedures 3 MA1001 Business Mathematics 3 EN1001 Communications (Business English) 3 GE1051 Composition 3 BA1005 Customer Service 4 LA1050 Employment Law 4 FS1001 Freshman Seminar 1 BA1001 Human Resources Management 3 IB1001 Introduction to Business 3 GE1007 Introduction to College Mathematics 4 CA1001 Introduction to Computer Concepts 3 JO2001 Job Orientation 3 BA1003 Organizational Behavior 3 CA1006 Spreadsheet Applications I 3 TY1001 Typewriting/Keyboarding I (Theory) 3 CA1007 Word Processing I 3 Code Explanation: The alpha prefixes indicate the course being taught. The numbering system indicates the level of the course, as follows: 1000 series are beginning classes; 1050 series are intermediate classes; and 2000 series are advanced classes. Certain intermediate classes may be prerequisites for beginning classes.

4 Course Descriptions Listed Alphabetically by Course Name Unless otherwise indicated, all courses are three (3) credit hours AC1001 ACCOUNTING PRINCIPLES I Prerequisite: MA1001 or GE1007 The student will learn the basic principles of accounting as applied to business entities with emphasis on accounting terminology and techniques. Students will develop the analytical and decision-making skills necessary for success in a business office. SS1001 ADMINISTRATIVE ASSISTANT PROCEDURES The student is trained for duties that pertain to the administrative assistant. An analysis is made of the broad scope of work, and the student is made aware of the many details in which an administrative assistant must qualify--opening and sorting mail, receiving callers, making appointments, obtaining and organizing facts, using reference materials, preparing reports, prioritizing work, maintaining equipment, making travel arrangements, and handling tasks associated with office meetings and conferences. Personal characteristics such as attitude and appearance are also addressed. MA1001 BUSINESS MATHEMATICS A realistic approach to math as it relates to businesses is presented. Students will learn everyday business situations that need mathematical computations with emphasis on mark-ups, discounts, percents, interest, and financial accounting aspects. EN1001 COMMUNICATIONS (Business English) This basic English class concentrates on developing the ability to communicate effectively and correctly. Emphasis is placed on grammar, sentence structure, spelling, and punctuation. GE1051 COMPOSITION Prerequisite: See Page 17, Entrance Evaluation Policy This class integrates writing instruction with reading and editing skills. Students learn to write concisely in direct response to assigned readings. BA1005 CUSTOMER SERVICE This course introduces and reinforces basic service principles and helps students develop professional customer handling, telephone, and communication skills. LA1050 EMPLOYMENT LAW Prerequisite: BA1001 Surveying federal and state laws as they affect the human resource function, this course explores equal employment opportunity, employment agreements, wage and overtime payment, and other regulatory issues.

5 FS1001 FRESHMAN SEMINAR Take in first quarter This course presents a variety of college survival skills. Students will be introduced to topics such as personal finances, study habits, and support networks, as well as, note-taking and test-taking strategies BA1001 HUMAN RESOURCES MANAGEMENT This class presents a comprehensive treatment of the field of personnel administration. Case studies related to analysis of major personnel management functions such as recruiting, hiring, firing, performance appraisals, training, counseling, and handling grievances will be covered. Additionally, aspects of employment law and government regulations will be covered. IB1001 INTRODUCTION to BUSINESS This course gives the student insight into the characteristics, organization, and operation of a business. Included in this class is an overview of business and society, business ownership, organization and management, marketing, management of human resources, and business laws. Real-life situations are presented as well as biographical sketches, ethical issues, and case problems. GE1007 INTRODUCTION to COLLEGE MATHEMATICS Prerequisite: See Page 17, Entrance Evaluation Policy A realistic comprehensive approach to math as it relates to business and economics. Students will learn everyday business situations that need mathematical computations with emphasis on basic mathematical calculations such as mean, median, mode; ratios and proportions, perimeter, circumference, area, and volume; and basic algebraic problem solving. CA1001 INTRODUCTION to COMPUTER CONCEPTS This hands-on computer course requires students to work through a series of tutorials based on the Microsoft Office Suite. It culminates in an opportunity for the ICDL (International Computer Driver s License) certification. JO2001 JOB ORIENTATION Take in last quarter The student will focus on effective job-search skills. Specifically, the course covers job-search methods, researching jobs, networking, using the telephone, interviewing, resume preparation, cover letters and follow-up letters, effective time-management strategies, and personal characteristics (dress, attitude). Each student is required to prepare a portfolio. BA1003 ORGANIZATIONAL BEHAVIOR This course will demonstrate how change affects attitudes and behaviors within an organization and how it offers new opportunities and experiences for those who learn how to profit from its potential. Students should be able to comprehend how to transform business challenges into opportunities and advantages. CA1006 SPREADSHEET APPLICATIONS I Prerequisite: CA1001 This is an introductory course in spreadsheet applications. Topics to be covered include creating, formatting, saving, and printing a spreadsheet, using formulas and statistical/logical, financial functions, creating graphs, what-if analyses, and creating, sorting, and querying lists.

6 TY1001 TYPEWRITING/KEYBOARDING I (Theory) The goal of this course is the acquisition of correct technique that will provide a sound foundation for the later development of speed and accuracy. The student will be introduced to simple business letters, memos, and report formats. The student will begin to develop proofreading skills. Speed tests will be part of this course, and a student must strive to achieve a speed of 35 net words per minute. CA1007 WORD PROCESSING I Prerequisite: CA1001 Students will use a Windows-based word processing package to learn such features as inserting, deleting, and formatting text, document storage, retrieval and printing, merging, multi-page documents, columns, graphics, and tables.

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