theguard! Software for Enterprise-wide IT Management and Secure Business Processes

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1 theguard! Software for Enterprise-wide IT Management and Secure Business Processes

2 REALTECH headquarters in Walldorf

3 IT Management with theguard! To survive in the fiercely competitive world market, companies need an organization that is closely aligned with their business objectives. Having high-performance IT systems and an IT department that serves business users across the enterprise are keys to successfully achieving these objectives. That is why more and more companies are focusing on IT management and the strategic development of their IT infrastructure to drive their business. With theguard! software portfolio and our consulting services, REALTECH offers premium IT management services, and can help you noticeably reduce your risk of system failures. Rely on theguard! Service Management Center, Europe s leading solution for excellence in IT service management, and gain unique visibility into your entire IT infrastructure from switch to business application. SAP customers also benefit from our change management expertise. Our modular software theguard! SmartChange and our many years of in-depth process knowledge allow us to automate and secure the transport of all of your changes into their respective SAP target systems. theguard! Driving Value with IT theguard! lets you monitor your IT infrastructure and your IT services from end to end and helps you ensure the secure and efficient import of SAP application changes into your production systems. This benefits everyone in the organization: Management Users: Complete visibility and KPI-based IT management gives them confidence in their planning and investment decisions. Business Users: Business processes are available when and where they need them; development processes are professionally managed, allowing for a rapid and secure implementation of business requirements. IT Service and Support Staff: Powerful features allow them to manage the entire IT environment and simplify their daily work. SAP Basis: Automated processes and process-oriented change management reduce the workload on developers and SAP Basis administrators as they implement the requests of the business departments. About REALTECH Software Products REALTECH Software Products GmbH is a subsidiary of REALTECH AG and Europe s leading provider of software for enterprise-wide IT management. Our customers benefit from innovative products that allow their users to leverage standardization and automation in the management of their IT environments, now and in the future. Our integrated theguard! software portfolio delivers highquality solutions for efficient IT service management and secure SAP change management processes. Today, companies like John Deere, STIHL, and more than 1,000 other customers the world wide rely on theguard! to ensure the availability of their revenue-critical business processes and reduce error rates and process downtime by up to 85%.

4 REALTECH Among the Top 3 Providers of IT Service Management Solutions for SAP Overall, REALTECH offers the most innovative and complete solution at a highly competitive price. Dr. Thomas Mendel Managing director and analyst, Research in Action

5 Why theguard! Software? With our theguard! suite of products, REALTECH gives you a unique software portfolio that combines pragmatic solutions with powerful features. Modular and Flexible The modular design of our theguard! software portfolio allows you to grow with our solutions. No more mammoth projects and countless consulting hours. Instead you can take small, effective steps that will get you closer to your strategic objectives right away. Less Complex No matter where you use our theguard! software the solution collects data and provides users with information that is tailored to their specific roles. Users are provided with the exact information they need to do their daily work. Short Implementation Time Depending on the module, theguard! can be used productively within a matter of days, immediately reducing workload for your IT staff. Worldwide Project Experience More than 1,000 companies the world wide rely on theguard! products. Find out more and take a look at our many references: www. realtech.com/references. Comprehensive Product Training Join us at our Demo Center at our headquarters in Walldorf, Germany, or book a individual webinar session and become a theguard! expert! We offer a large selection of different training programs, from basic workshops to custom training and expert courses. Minimal Cost Your IT organization can achieve never-before-seen levels of automation with theguard!. This allows you to cut costs, secure your processes, focus on strategic IT projects. Existing solutions can be integrated through standard interfaces to protect the value of previous investments. Customer-oriented Support Our software is Made in Germany and supported locally to perfectly match the needs of small to medium-sized businesses. Our regional support centers can be found in the United States, Japan, Portugal, Singapore, and New Zealand.

6 IT Service Management Business Service Management Business service management (BSM) focuses on the quality of IT processes and IT systems from the perspective of both applications and business processes. In order to be able to verify it, IT managers today need complete visibility into all IT components, their respective statuses, and their performance indicators. BSM gives them all this in one place. theguard! Business Service Manager allows you to consistently monitor your heterogeneous IT landscapes. Using its powerful components for network, system, and application management, you can map individual IT services and combine them into business services. This allows your company to define customerspecific service levels and to automatically monitor compliance. An adaptive alert concept and the integrated root cause analysis enable your administrators to quickly troubleshoot and resolve problems. We help multinational corporations and mid-sized companies alike deliver high-quality IT services with as little effort as possible. To address the challenges that go along with this, our proven theguard! Service Management Center comes with the right software module for every subdiscipline of IT service management: theguard! Business Service Manager for your business service management theguard! ServiceDesk for your service operations management theguard! Configuration Management Database (CMDB) for your configuration management, IT infrastructure management, and as a central data repository for all other disciplines The most important features at a glance: Business services monitoring Service level management E2E monitoring Application, system, and network management Virtualization management Real user monitoring Reliable, detailed reports theguard! ImpactMonitor for mobile business service management while on the go

7 Exceptional Service With theguard! ServiceDesk, we were able to significantly reduce the cost of IT operations in no time. We were pleased with the rapid implementation and the administrative overhead for our IT department was drastically reduced. As a result, we now have a smoothly functioning change management process into which we can efficiently integrate even our international partners. Michael Nogger IT Operations Manager Europe, Checkpoint Systems

8 Service Operations Management An optimal alignment between the IT organization and the business processes in individual departments cannot be achieved without active communication between the two. That is why service-oriented IT departments choose to professionally monitor all of their service and support processes in the context of a comprehensive service operations management strategy that complies with ITIL best practices. theguard! ServiceDesk is ITIL compliant and gives you everything you need to significantly improve the IT service processes in your incident, problem, and change management and to ensure complete audit trails. Your IT support staffers also benefit from a direct line to a central CMDB, a knowledge base that is integrated in theguard! ServiceDesk, and an automated approval system. The most important features at a glance: Preconfigured, ITIL-compliant process mapping in workflows Customizable workflows and service processes Service level management Knowledge base (known error database) Customizable escalation paths Multi-user capability Configuration Management Configuration management helps you create a common data model for all of your IT management processes. All IT components and their status and performance information can be centrally accessed through a normalized CMDB. This puts current, exhaustive, and audit-proof information at your fingertips. This will allow you to consistently and unambiguously manage all of your IT resources. The CMDB also serves as the central data hub for management disciplines such as business service management. theguard! CMDB gives companies of all sizes a pragmatic approach to building a normalized CMDB. The Asset & Inventory Management module of theguard! CMDB also allows for the automated collection of data across the entire IT infrastructure and the central definition and management of relationships between your configuration items (CIs). theguard! CMDB provides a powerful foundation for all the administrative and operational aspects of organizing your business. The most important features at a glance: Automated and normalized data collection Direct comparability of data and values thanks to a normalized data model Automatic discovery of dependencies between individual configuration items Transparency and flexibility in the definition of business services Reliable and detailed reports at the click of a button

9 IT Infrastructure Management IT infrastructure management helps you manage your IT infrastructure from end to end and combines business service management concepts with configuration management. The IT infrastructure management solution in theguard! Service Management Center allows you to perform full-cycle configuration management across your entire IT environment. Moreover, you can access all business service management features through the same tool and the same user interface to monitor your devices and services. The most important features at a glance: Business services monitoring Service level management E2E monitoring A Green Thumb for Managing Your IT With theguard! Proactive monitoring with theguard! has boosted the availability of our systems as well as the satisfaction of our end users and has, as a result, yielded a rapid return on investment (ROI). Christoph Stempfle Head of IT Infrastructure Services, Gardena

10 Change Management for SAP Change Process Management Changes to complex IT environments always entail considerable risks. Change and release managers need effective and powerful solutions to help them navigate this process from initial change request to the implementation of individual transport requests to cross-system release management. Many companies today rely on SAP to run their business processes. This makes it particularly important to constantly align the applications with the growing demands of the business departments and to establish continuous change management for the SAP applications across the enterprise. This is where theguard! SmartChange supports you and your developers through maximum automation and process templates. By using the different modules for change process management, transport management, synchronization management, and code profiling, you can quickly and securely implement business user requirements without administrative hassles. theguard! SmartChange allows you to plan, run, and track SAP change processes from a single point of control. The solution can be customized to suit individual project requirements. It guarantees a seamless transition from organization to implementation, which is certainly not a given when it comes to software changes. It also gives you the ability to plan ahead better and therefore a more efficient approach to assigning staff resources. The most important features at a glance: Change and release processes that are consistent across the enterprise can be easily defined Recurring process steps are automated, compliance requirements are met (Cobit, ITIL, and CMMI) Integration with existing incident and problem management solutions Change Process Management: Run, manage, and track SAP change processes from a single point of control. Transport Management: Synchronize and secure ABAP and JAVA transports. Synchronization Management: Synchronize SAP development systems in a simple and reliable manner. Code Profiling: Make ABAP code more robust, more secure, and more efficient.

11 Preventing the SAP Collapse with theguard! The introduction of theguard! allowed us to really optimize the coordination, execution, and management of our SAP change projects. The transport of critical changes in particular is now much more secure and provides more visibility than before. Overall, we were able to greatly accelerate our application development. Marc Strasser Head of SAP CCoE, Unispital Basel (Basel University Hospital)

12 Transport Management Companies want their SAP transports to be secure, which presents IT administrators with new challenges every day. Rely on theguard! SmartChange to optimize your quality assurance efforts and gain better visibility into your processes. Our solution provides maximum availability and consistency of your SAP systems while avoiding collisions and overtakers. theguard! SmartChange supports SAP s CTS+ to ensure the synchronous transport of ABAP and Java objects in SAP NetWeaver. The most important features at a glance: Avoidance of collisions and overtakers in SAP transport management Less time spent on quality assurance Highly transparent processes through automatic notifications to everyone involved Customizable workflows and authorization concepts for the approval of transports Synchronous transport of ABAP and Java objects in SAP NetWeaver Synchronization Management The parallel operation of multiple SAP landscapes allows you to prepare new developments and release upgrades without jeopardizing the stability of your SAP production environment. The time-consuming manual synchronization of changes between the production and the project landscape, however, entails considerable risk. theguard! SmartChange is a powerful tool that helps you ensure maximum security in the synchronization of your SAP landscapes. The solution will boost the quality of your system and can be seamlessly integrated into your SAP transport system. The most important features at a glance: Automates the synchronization process to provide time and cost efficiencies Eliminates routine tasks to free up project resources Improves the quality of your system by preventing errors Gives you maximum control over your processes by tracking the status of all objects Integrates seamlessly with your SAP transport system

13 Highly Available IT Processes for Munich s Infrastructure The number of incidents dropped to an all-time low after the go-live of the support packages. With a reduction of incidents by more than half and 90% less manual labor, the implementation of the- Guard! paid off within its first year. Hans Wolferseder Head of the SAP Basis team at Stadtwerke München (Munich City Utilities)

14 Code Profiling New and revised stretches of ABAP code are imported into the production systems with each SAP transport. But who is there to make sure that they do not include vulnerabilities or inefficient programming routines that jeopardize the availability of your business applications? With theguard! SmartChange you will never have to ask yourself that question again. Its proven code scan technology checks the individual SAP transports for irregularities. It then employs comprehensive approval processes to ensure that the code that is eventually imported into your production system is error free.in case it does find inefficient programming routines or even vulnerabilities, theguard! SmartChange will provide detailed reports at the click of a button that provide insight into the severity of the vulnerabilities. Based on this information and supported by detailed error correction instructions, these programming errors can then be reliably fixed by your staff or REALTECH s ABAP developers in accordance with the established priorities. The most important features at a glance: Control flow analysis across all programs and functions Identification of vulnerabilities and inefficient programming routines Detailed reports and instructions on how to correct errors Active error correction carried out by REALTECH s professional ABAP developers Right on Track! With theguard!, we can now implement changes to our SAP applications faster and more reliably than ever before. This groundbreaking software solution enables us to meet the growing demands of SAP change management for years to come. Fredy Bur Head of Technical Operation, SBB (Swiss Federal Railways)

15 Dänemark / Nordic Deutschland USA Portugal Japan Singapur Neuseeland Worldwide Support Our international presence is built on REALTECH s foreign subsidiaries and strong partners throughout the world. In addition, we have more than 20 experienced implementation partners across the German-speaking world. Our theguard! products have been awarded the Powered by SAP NetWeaver certification and the Certified for SAP NetWeaver status. REALTECH is a Microsoft integration partner. theguard! software products are based on Microsoft SQL server and Microsoft.NET. Since its founding, REALTECH has been closely cooperating with SAP on the technology level. We are a founding member of the SAP Linux Lab, a Global Technology Partner, and the world s only Global Alliance Partner Support. Contact REALTECH Software Products GmbH Germany REALTECH AG Germany REALTECH Consulting GmbH Germany REALTECH JAPAN Co., Ltd. Japan REALTECH PORTUGAL System Consulting, Sociedade Unipessoal, LDA. Portugal REALTECH Ltd. New Zealand REALTECH, Inc. USA

16 REALTECH Software Products GmbH Industriestraße 39c Walldorf Germany Tel Fax

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