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1 Internet switchtelecom.com.au May2014-Version 1

2 Welcome to a new kind of telecommunications company Best Products Mobile Offering an extensive range of smartphones and smart plans, Switch Telecom understand what makes businesses tick - talking, texting, ing, picking up the voic - and all on the run. Switch Telecom is a single bill provider who only partners with Tier 1 networks so you get the service you are paying for, in more places with the most coverage. Call one of our Mobile experts today and customise a mobile phone solution for your business. Phone We understand that every business is different. We can carefully select services, phone systems and calling structures that suit your business needs. Offering a range of product options designed for business, Switch Telecom will provide you the right service, the right phone systems and all the necessary call-flow features to save your business time and money and maximise your operation. Talk to one of our experienced engineers and phone technicians today. Internet Internet with business grade reliability on Australia s biggest networks is just the beginning at Switch Telecom. Offering a complete range of business plans, we can provide you with a service that can power all your business connectivity, data demands and speed requirements. You ll have all our technical support contact details, so if you have a question or need to do some troubleshooting we are only an or phone call away. Cloud Get your business online with Switch Telecom. Make use of our business grade hosting platform and extend your reach to the world. Host your website and accounts in the cloud, move to hosted voice systems and use advanced conferencing solutions. Take advantage of hosted ecommerce options with cloud based applications and make your business more flexible and reliable. Talk to one of our IT experts and get your business services in the cloud. Best Service Switch Telecom is a 100% Australian owned full service telecommunications provider with our head office in Melbourne and our logistics and billing in Sydney CBD. We offer the unique ability to provide all your communications on one single bill. So that s one simple payment per month and one company to deal with. When you re with Switch Telecom every client will has our direct contact details and a dedicated account manager. If you ve got any questions we re only a phone call away. Let us take the pain out of Telco and provide you a premium experience that you deserve. It s the service we provide that the big 2 simply cannot. partner with Tier 1 networks that deliver the service you re paying for, in more places. Our job is to source, connect and supply you with the best fixed wire, data, mobile and cloud services at the right price using the best network for your business requirements. Got any Questions? switchtelecom.com.au May2014-Version 1

3 Product Range The Latest Products, Sensational Service, Great Value Business Mobile Mobile Plans BYO Plans 3G Mobile Plans Phone Business Fixed Voice Business Bundle Plans ISDN 10/20/30 Multiline Business Inbound SIP Trunks Hosted PBX Internet ADSL2+ Business Broadband SHDSL Business Broadband IP Line Business Broadband Ethernet In the First Mile Internet Mobile Broadband Cloud Website & Hosting Domain Hosting Got any Questions? switchtelecom.com.au May2014-Version 1

4 ADSL2+ ADSL2+ Business Broadband Business Grade Reliability on Australia s Biggest Network SLAs with guarantees and rebates We re confident of delivering Business Grade performance that won t let you down, but if for some reason we don t live up to it, we refund money back into your pocket. Guaranteed. A network with stability & service Our network has been designed specifically for businesses. Our Australian based Helpdesk support team are all engineers in their own right so they will be able to help quickly and knowledgeably. Features and Benefits Static IP address for networking Core Network Availability of 99.6% Service Level Agreements (SLAs) FREE upgrade to higher plan anytime Pre-configured Modem/Router Australian based technical support team Choose how much data you want. Just select how much data you need over a month dependent on how often you use the internet and how much data you download. 10 addresses Monitor your data usage online Free Dial Up service included for backup Switch Telecom, 100% Australian owned full service telecommunications provider. Our head office is in Melbourne with logistics and billing in Sydney CBD. We offer the unique ability to provide all your communications on a single bill. So that s one simple payment per month and one company to deal with When you re with Switch Telecom every client will has our direct contact details and a dedicated account manager. If you ve got any questions we re only a phone call away. Let us take the pain out of Telco and provide you a premium experience that you deserve. It s the service we provide that the big 2 simply cannot. partner with Tier 1 networks that deliver the service you re paying for, in more places. Our job is to source, connect and supply you with the best fixed wire, data, mobile and cloud services at the right price using the best network for your business requirements.

5 SHDSL Business SHDSL Broadband Business Grade Broadband with the Same Upload and Download Speeds Features and Benefits Best Broadband for Hosted PBX & VoIP Perfect for Video Conferencing Core Network Availability of 99.95% with Service Level Agreements, Restoration Targets and Rebates Static IP Address for networking Guaranteed bandwidth optional Australian based technical support team Ideal for online applications such as CRM Mission critical business broadband When it just has to work, fast, both upload and download SHDSL is the broadband connection of choice. If your business uses online applications when saving and retrieving data, time is critical. You need a data connection that delivers. Simply put, if your business needs to be online, no ifs, no buts, then our SHDSL Broadband is for you. Switch Telecom, 100% Australian owned full service telecommunications provider. Our head office is in Melbourne with logistics and billing in Sydney CBD. We offer the unique ability to provide all your communications on a single bill. So that s one simple payment per month and one company to deal with When you re with Switch Telecom every client will has our direct contact details and a dedicated account manager. If you ve got any questions we re only a phone call away. Let us take the pain out of Telco and provide you a premium experience that you deserve. It s the service we provide that the big 2 simply cannot. partner with Tier 1 networks that deliver the service you re paying for, in more places. Our job is to source, connect and supply you with the best fixed wire, data, mobile and cloud services at the right price using the best network for your business requirements.

6 IP Line Business Broadband Value for Money Business Grade Broadband IP Line Reliability and affordability Powered by exceptionally robust AAPT Ethernet network. Availability, simplicity, and consistency have established Ethernet and IP as the communications technologies of choice across many enterprises and small businesses today. Using widely available, inexpensive equipment, as well as high levels of support knowledge makes IP-Line using Mid- Band Ethernet easy to setup and maintain. IP-Line provides high speed Internet access using Mid-Band Ethernet, so addresses the critical speeds needed by many businesses today between 2 and 80 Mbps*. It is more reliable than traditional services such as ADSL since it aggregates multiple copper lines into a single Ethernet interface. Service interruption is minimized if there is a fault on one line, as the other lines remain operational and so continue to provide a service at a slightly reduced speed. Faster uploads are critical for many businesses today Whilst ADSL or ADSL2+, may be adequate for surfing the web and downloading music or games, most businesses today are producers, not just consumers of data. This means they commonly require as much upload as download bandwidth. Whether to support your mail-server, web-servers, virtual private network, business voice, point-to-point or point-to-multipoint connections or other services used over the internet, high-speed uploads are critical for business efficiency. IP-Line is a symmetric technology, providing equal bandwidth for uploads and downloads, and as such, is far more suited to today s business environment. It offers a high-performance, business-grade, dedicated connection to the Internet, via AAPT s advanced carrier-grade network. Flexible range of symmetric speeds and great coverage IP-Line can offer a variety of flexible bandwidths, from 2 to 80Mbps* and is available for businesses located in metropolitan areas of Brisbane, Melbourne, Sydney, Adelaide, Canberra and Perth, as well as many regional centres. Ideal for today s cloud-based services Businesses are increasingly using cloud-based services such as Google Mail and Salesforce.com where a secure, reliable and synchronous high-speed connection is critical. Mid-Band Ethernet provides the ideal access for many of these cloud-based services. IP-Line using Mid-Band Ethernet provides the ideal Internet access for many of these cloud-based services.

7 Ethernet In The First Mile Internet Exceptional Value for Money Ethernet Service Ethernet Huge Bandwidth... small price tag. For businesses that need bandwidth to burn, but not with the hefty price tag that normally comes with a Ethernet technology. Our EFM services can provide up to 20Mb/20Mb of bandwidth. Perfect for those that require fast Internet access. No excess usage charges. Simple unlimited download, unshaped plans so you can use as much as you need without the fear of excess charges. No need to worry at the end of each month about being slowed to an unbearable speed either. Service Level agreement with rebates. Basic Service Level Agreement that provides financial rebates should we not meet our promises. We believe so much in our products and services, we re prepared to put our money where our mouth is. Features and Benefits Business Grade Service Level Agreement with Core Network Availability of 99.6% Good coverage in Major Capital Cities Australian Based Technical Support with Experienced Engineers Powered by the Soul Ethernet network Symmetrical Upload and Download Speeds Switch Telecom, 100% Australian owned full service telecommunications provider. Our head office is in Melbourne with logistics and billing in Sydney CBD. We offer the unique ability to provide all your communications on a single bill. So that s one simple payment per month and one company to deal with When you re with Switch Telecom every client will has our direct contact details and a dedicated account manager. If you ve got any questions we re only a phone call away. Let us take the pain out of Telco and provide you a premium experience that you deserve. It s the service we provide that the big 2 simply cannot. partner with Tier 1 networks that deliver the service you re paying for, in more places. Our job is to source, connect and supply you with the best fixed wire, data, mobile and cloud services at the right price using the best network for your business requirements.

8 NBN Internet Connect to Australia s Newest Network Australia s National Broadband Network Be one of the first in Australia to connect to the National Broadband Network. The NBN is being rolled out across Australia to many regional and metropolitan locations using the latest in Fibre, Satellite and Wireless technologies. Significantly higher speeds than any other network! You can achieve incredible speeds of up to 100Mb which is 5 times faster than the highest ADSL 2+ speed available. Features and Benefits Business Grade Service Level Agreement with Core Network Availability of 99.6% Great range of plan options Powered by the brand new NBN National Network Range of Upload and Download Speeds Wide range of plans to suit your needs. For a larger household which relies on the internet for school or home businesses there are a wide range of speeds and plans that are available to suit different families. Switch Telecom, 100% Australian owned full service telecommunications provider. Our head office is in Melbourne with logistics and billing in Sydney CBD. We offer the unique ability to provide all your communications on a single bill. So that s one simple payment per month and one company to deal with When you re with Switch Telecom every client will has our direct contact details and a dedicated account manager. If you ve got any questions we re only a phone call away. Let us take the pain out of Telco and provide you a premium experience that you deserve. It s the service we provide that the big 2 simply cannot. partner with Tier 1 networks that deliver the service you re paying for, in more places. Our job is to source, connect and supply you with the best fixed wire, data, mobile and cloud services at the right price using the best network for your business requirements.

9 Mobile Broadband 3G Broadband for Computers, Mobile Routers, Tablets & any Device that takes a SIM Fast 3G mobile broadband. If you need to stay connected while out & about then a 3G SIM is the way forward. With speeds averaging around 1Mbps - 3Mbps, you can power through work or play in no time. Coverage in major cities Australia wide. Get fast 3G speeds in most major cities Australia wide including Sydney, Melbourne, Brisbane, Canberra, Perth, Hobart, Adelaide, Newcastle and Wollongong. Features and Benefits Optus 3G HSPA Network NO phone line required NO mains power required Any device using a SIM Card Plug & Play Installation (no CD required) Suitable for a wide range of devices A 3G Mobile Broadband SIM Card can provide connection to a wide range of devices, be it a Laptop, Desktop, Mobile Router, Tablet or even security alarms requiring a mobile connection. Included software to monitor your data usage Seamlessly roams to 2G network Switch Telecom, 100% Australian owned full service telecommunications provider. Our head office is in Melbourne with logistics and billing in Sydney CBD. We offer the unique ability to provide all your communications on a single bill. So that s one simple payment per month and one company to deal with When you re with Switch Telecom every client will has our direct contact details and a dedicated account manager. If you ve got any questions we re only a phone call away. Let us take the pain out of Telco and provide you a premium experience that you deserve. It s the service we provide that the big 2 simply cannot. partner with Tier 1 networks that deliver the service you re paying for, in more places. Our job is to source, connect and supply you with the best fixed wire, data, mobile and cloud services at the right price using the best network for your business requirements.

10 Why Choose Us? Best Products Mobile Offering an extensive range of smartphones and smart plans, Switch Telecom understand what makes businesses tick - talking, texting, ing, picking up the voic - and all on the run. Switch Telecom is a single bill provider who only partners with Tier 1 networks so you get the service you are paying for, in more places with the most coverage. Call one of our Mobile experts today and customise a mobile phone solution for your business. Phone We understand that every business is different. We can carefully select services, phone systems and calling structures that suit your business needs. Offering a range of product options designed for business, Switch Telecom will provide you the right service, the right phone systems and all the necessary call-flow features to save your business time and money and maximise your operation. Talk to one of our experienced engineers and phone technicians today. Internet Internet with business grade reliability on Australia s biggest networks is just the beginning at Switch Telecom. Offering a complete range of business plans, we can provide you with a service that can power all your business connectivity, data demands and speed requirements. You ll have all our technical support contact details, so if you have a question or need to do some troubleshooting we are only an or phone call away. Cloud Get your business online with Switch Telecom. Make use of our business grade hosting platform and extend your reach to the world. Host your website and accounts in the cloud, move to hosted voice systems and use advanced conferencing solutions. Take advantage of hosted ecommerce options with cloud based applications and make your business more flexible and reliable. Talk to one of our IT experts and get your business services in the cloud. Best Service Switch Telecom is a 100% Australian owned full service telecommunications provider with our head office in Melbourne and our logistics and billing in Sydney CBD. We offer the unique ability to provide all your communications on one single bill. So that s one simple payment per month and one company to deal with. When you re with Switch Telecom every client will has our direct contact details and a dedicated account manager. If you ve got any questions we re only a phone call away. Let us take the pain out of Telco and provide you a premium experience that you deserve. It s the service we provide that the big 2 simply cannot. partner with Tier 1 networks that deliver the service you re paying for, in more places. Our job is to source, connect and supply you with the best fixed wire, data, mobile and cloud services at the right price using the best network for your business requirements switchtelecom.com.au May2014-Version 1

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