P.I.D. Property Information Document Fairlie Court, Rainhill Way, E3 3HG, London. April 2015

Transcription

1 P.I.D Property Information Document Fairlie Court, Rainhill Way, E3 3HG, London April 2015 Contents 1. Contact information Internet Heating Boiler Potential Problems, and solution Re-pressurising the boiler Bleeding the radiators Responsibilities Cleaning Cleaning Job Information Cleaning Responsibilities Appliances List of Appliances Responsibilities Meters Gas meter Electric meter Meter Responsibilities The building manager Parking How order a Parking Permit Potential problems British Gas Insurance Plumbing/ blockage Humidity or dampness

2 9.4. Miscellaneous Smoking Emergencies Flooding Electrical emergency Gas emergency Fire emergency Legal disclaimer Contact information Matter Contact Telephone Mobile Rent & contract issues Maintenance issues Administrative issues Alex Dehayen Andrea Stangoni Amy Vincent N/A Our offices are located at: 101 Roman Road, London, E2 0QN Our office opening hours are: 10am 6pm, Monday Friday 2

3 2. Internet Your Wi-Fi network name is: 14 Fairlie Court The Wi-Fi password is Pisoria1. The Wi-Fi router is located: in the entrance, in front of the main door. The internet service provider is Utility Warehouse. Any problems with the internet service must be addressed by the tenants with the internet service provider directly, using the following information: Contact Number: Account number: Year: 1979 Password: Pisoria1 Utility Warehouse technical support line are open Monday- Friday 9am 8pm / Saturday 9am 4.30pm Internet responsibilities Pisoria Pay bills relating to broadband use. The broadband supply is on an unlimited contract, but this is subject to a fair and reasonable use clause. If excess charges are incurred due to a breach of the fair and reasonable use clause, Pisoria will not be responsible for paying the excess charges. Provide account details to enable Tenants to discuss and resolve any problems with the functioning of Broadband directly with the supplier. Tenant Make use of the broadband service for reasonable domestic purposes. If the supplier s fair and reasonable use clause is breached, the Tenants will be responsible for paying the excess charges. If the Tenant responsible for the breach can be identified with certainty, that Tenant will be charged in full. If it is not possible to determine who has caused the breach, the charge will be split equally amongst the Tenants. To deal directly with the broadband supplier to resolve any issues arising in the broadband service using the helpline number and account details provided. 3

4 3. Heating 3.1 Boiler The boiler is located in the first floor, in the cupboard in front of the bathroom. Make: This is a communal boiler Model: - Using the boiler controls, you can turn on and off the supply of hot water that runs to the taps and the radiators. For the radiators to work, you must also ensure that the radiator valves are opened, by turning them anti-clockwise how reported below: By this thermostat you can regulate temperature of your radiator. 4

5 3.2. Potential Problems, and solution Re-pressurising the boiler In Flat 14 Fairlie Court is not possible re-pressuring the boiler Bleeding the radiators. Occasionally a radiator will run cold, either at the top or bottom. This sometimes results in air being trapped in the radiator or system. To find out how bleed the radiators, please, follow this simple link: Responsibilities Heating responsibilities Pisoria Pay gas bills relating to appropriate and reasonable use of the heating facilities. Pisoria may revert to a rent plus bills arrangement in the event that bills are exceptionally high. Send a skilled tradesman to repair any malfunctions within the heating system boiler and radiators. Tenant Ensure appropriate and reasonable use of the heating facilities: - ensuring heating is turned off when no one is in the Property; - using the thermostat and heating timer appropriately to aid reasonable use and turning off of heating when no one is present in the property. Perform simple heating system maintenance, which does not relate to the fixing of malfunctions or problems, but enables continued uninterrupted usage of the heating system. For example, bleeding radiators when required: - video: - text: 5

6 4. Cleaning The cleaning service in your flat is provided by Clean and Glow. Cleaning will be provided for 2 hours every 2 weeks. Whilst every effort will be made to provide you with an uninterrupted cleaning service, this cannot be guaranteed. The following table summarises the cleaning service that will be provided: Room Cleaning Kitchen Floor Skirting Surfaces Hob Inside of oven Inside of microwave Inside cupboards, where accessible Sink Inside of windows Radiators Appliances Mirrors Lounge Floor Skirting Vacuum any carpeted areas Mirrors Surfaces/ tables Chairs Ornaments Radiators Inside of windows Bathroom Floor Shower cabinet Sink Toilet Mirrors Tiles/ surfaces Taps Hallways/ stairs Bedrooms Floor Skirting Vacuum any carpeted areas No cleaning Mirrors 6

7 4.1. Cleaning Job Information If you experience problems with the cleaning service or should you wish to make any specific arrangements with your cleaner, for example, the day and time that they should visit, or any specific tasks they should perform, then please contact Clean and Glow directly to request those arrangements on the details provided above and below. Maryse: , 7

8 4.2. Cleaning Responsibilities Cleaning responsibilities Pisoria To pay the cleaner to attend to clean the communal areas of the flat fortnightly. To provide a cleaner to ASSIST tenants in their own responsibility to keep the flat clean and tidy. Occasionally, due to holiday or illness, the cleaner may be unable to attend. On such occasions Pisoria will make every effort to arrange a replacement cleaner, but cannot guarantee an uninterrupted cleaning service on all occasions. To provide cleaning equipment (e.g. hoover, mop, bucket) for the cleaner to use. Tenant To pay the cleaner for any additional services requested directly for example, cleaning of bedrooms, ironing etc. To maintain the flat at a clean and tidy condition at all times. 5. Appliances 5.1 List of Appliances The following table list the appliances that are available in your property, along with a link (where applicable) to where you can find an instruction manual for the appliance. Other instruction manuals may be available on request from Pisoria: Appliance Make Model Serial # Manual Washing Machine Indesit IWDC s/02/42/ _uk.pdf Dishwashing M. Indesit IDF s/02/45/ _uk-usa- AUS.pdf Oven Lamona LAM ary/pdf/480.pdf 8

9 5.2. Responsibilities Responsibilities Pisoria Arrange for a tradesman to attend to repair or replace any non-functioning appliances. Pisoria is not responsible for any damage caused through use of an appliance. For example, Pisoria is not responsible for any damage to clothes caused by use of the washing machine. Tenant Inform Pisoria at the earliest possibility of any malfunctions or problems in the operation of appliances or when significant changes to appliance performance indicate that a problem or malfunction may be imminent. Be present at the Property to allow access for any tradesman attending to inspect and repair or replace appliances. Pisoria will arrange a convenient time for these attendances, within the restrictions of availability of the tradesman. Ensure appliances are kept clean. Ensure appliances are kept in good working order by performing standard ongoing maintenance. For example providing and changing hoover bags, providing and using dishwasher salt and rinse aid (warning lights on dishwasher indicate when required). Use appliances correctly and appropriately, and not in a manner likely to cause damage to them. The Tenants may be charged by Pisoria for any costs incurred in repairing damaged caused as a result of Tenants failing to fulfil these responsibilities (as determined by the opinion of a skilled tradesman). For example, but restricted to: items (e.g. coins, loose buttons) in a washing load blocking the washing machine filter. If the Tenant responsible for the damage can be identified with certainty, that Tenant will be charged in full for the repair. If it is not possible to determine who has caused the damage, the charge will be split equally amongst the Tenants. 9

10 6. Meters 6.1. Gas meter In Flat 14 Fairlie Court there is not Gas Meter Electric meter The electric meter is located in the entrance, in front of the main doors. The electric meter is located at the corner between the kitchen and the lounge. Your meter is this. Simply read the numbers shown. Ignore red boxes / numbers and any numbers after a decimal point. The meter reading in this example is kwh Meter Responsibilities Meter responsibilities Pisoria To inform the Tenants when a meter reading is required. Tenant To provide all meter readings promptly, and accurately, when requested by Pisoria to do so. 10

11 7. The building manager The building in which your flat is located is managed by Poplar Harca For problems occurring in your building, outside of the boundaries of your flat, you should contact the building manager directly to resolve. You can find various useful contact information for the building manager here: 11

12 8. Parking 8.1. How order a Parking Permit Tower Hamlets offers different types of Parking Permit that may suit for your needs. To order a proper Parking Permit, please see the follow link: The follow map might help you to find where your flat is located: 12

13 9. Potential problems 9.1. British Gas Insurance. Pisoria is covered by a British Gas insurance policy. We have all of their services except from Gas Appliance, Kitchen Appliance. For further information have a look to the British Gas summary: In case of any enquiries or emergencies where British Gas would need to be contacted, please call their Multi Premise Team on When calling British Gas, they may ask for the following details, please make sure you take note of the following for future reference: -Your flat address including postcode -Account holder: Pisoria Ltd -Multi-Premise Account Number: If an issue seems to be one you can maybe resolve yourself, please take a look at your Property Information Documents and follow any necessary steps stated on the document to solve the issue Plumbing/ blockage The plumbing at the property (toilet, sinks and shower) is presented to you free from internal blockages, and you are responsible for ensuring that this plumbing remains clear of blockages. Only toilet paper should be flushed down the toilet. Blockages can be caused by items (natural or otherwise) becoming lodged in pipework, or by the slow build-up of materials like paper, hair, or other natural materials. You are responsible for ensuring that no such blockages develop in the plumbing. You can ensure this by regularly using an unblocking product, such as Mr Muscle: Kitchen/ Bath Drain Gel, or similar product available from supermarkets or corner shops. Regular use of these products should prevent slow-build up blockages. If you experience any problems that require professional help, please contact: Power Drainage and Plumbing: Ray Sultana on : What to do in the event of a blockage: If for sanitary reasons the blockage urgently needs to be removed as soon as possible then please contact an emergency plumber. 13

14 If the blockage is not an emergency then please contact British Gas. Some minor blockages can also be resolved using a plunger which the tenants are responsible for attempting themselves in the first instance. The tenants may call a plumber, or emergency plumber, themselves directly and meet the costs of that plumber themselves. If called in an emergency (short-notice situations,), the call-out charges are around 50 for a callout and 95 per hour or part hour of work required thereafter.- If the tenants ask Pisoria to make arrangements with a plumber to clear a blockage, Pisoria will use the plumbers listed here (or suitable similar alternatives if these plumbers are not available) and the tenants will be recharged at the full call-out rate, and an additional arrangement fee of 30 + VAT. The example rates quoted here are purely illustrative. Internal blockages are entirely avoidable by taking the precautions described in this document, and by the reasonable and appropriate use of the plumbed facilities. Therefore, if a plumber or emergency plumber is required, the cost of the plumber must be met by the tenants, unless they can evidence (by said plumber s report, which must be ed to the landlord) that the blockage was unavoidable. British Gas Emergency services: GENERAL PLUMBING PROBLEMS - Vincent: ( ) EMERGENCY OR SEVERE BLOCKAGES Ray Sultana: ( ) 9.3. Humidity or dampness For further instructions on how to prevent mould and dampness, please consult the manual, which is available here: Miscellaneous Please keep us informed if any of the sealant around the shower or sinks have come away to avoid further water damage to other furnishings/areas. Tenants are responsible for replacing light-bulbs Smoking Smoking is not permitted in the Property. If the Designated Room, or other parts of the property are affected by odour or discoloration, the Tenant will be recharged the cost of rectifying the problem. 14

15 10. Emergencies Flooding What should you do? Attempt to turn of the water supply to the whole property, or the affected area. Attempt to turn of the water supply to the whole property, or the affected area. The main shut is in the bathroom downstairs right to the toilet bowl. Who should you contact? If you are not able to contact a member of staff at Pisoria, it may be necessary to contact an emergency plumber directly: British Gas emergency services: JD Plumbing: Joe on , or (either number 24 hours) Plumbers24: Martin on , or John on (available 24 hours) Electrical emergency What should you do? If electrical problems persist after following the steps listed under common electrical problems below, do not touch any electrical appliances or light switches. Who should you contact? British Gas emergency services:

16 Andrea Stangoni: Alex Dehayen: If you are not able to contact a member of staff at Pisoria, it may be necessary to contact an emergency electrician directly, to stop the flooding, for example: Mach1 Emergencies: Pimlico electrics: Gas emergency What should you do? If you smell gas, first check that the oven, hobs, and any other gas appliances have their gas supply turned off. Open all doors and windows to ventilate the property. Do not turn on/off any electrical switches. Extinguish all naked flames, do not smoke, strike matches or do anything which could cause ignition. If there are any electrical security entry phones/locks, please open door manually. Who should you contact? British Gas emergency services: Please also contact: Andrea Stangoni: Alex Dehayen: Fire emergency What should you do? - Leave the property quickly but safely. - Do not stop to collect other personal belongings. - Do not re-enter the building until instructed that it is safe to do so. Who should you contact? CALL FIRE BRIGADE: 999 from a landline or 112 from a mobile phone. 16

17 11. Legal disclaimer Pisoria is providing the basic maintenance advice contained in this document to assist tenants to solve simple and common household maintenance problems themselves. However, if in any doubt about how to implement the instructions herein tenants must contact Pisoria for advice and/ or assistance. Since these represent common everyday household problems, Pisoria may recharge time and expenses to tenants if they are required. Pisoria does not take any responsibility for damage or injury occurring to tenants or property as a result of following, or attempting to follow, the guidance provided in this document. You can find the latest version of this document on the Pisoria website by searching the following link: 17