Peach Properties (UK) Ltd Office Account

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1 IMPORTANT TENANT GUIDANCE NOTES Thank you for choosing to rent your new home through Peach. You will place a two weeks holding deposit on the property, which is non refundable should you change your mind or your references are returned unsuitable. If prior to tenancy, the Landlord decides not to proceed with the let, we will refund your initial deposit in full. REFERENCES You will each have to complete an application form, which will then be submitted to MARAS who is our referencing company, for the necessary checks to be completed. Applicants with no traceable credit or residential history in the UK, or insufficient income will be asked to provide a guarantor based either in the UK or overseas. Alternatively, you may be asked to pay the full rent in advance for the period of the tenancy, or an additional deposit, if you cannot provide a guarantor. WHAT WILL YOU HAVE TO PAY Initially, the two- week deposit will enable us to take the property off the market and proceed with your application. You will also be charged a reference fee of per applicant, plus VAT. This is also non refundable should we proceed with your application. Additionally, one month s rent in advance and six weeks deposit will be required on or before the commencement of the tenancy. This has to be in cleared funds, no personal cheques will be accepted unless presented to us at least seven working days prior to tenancy. We recommend that you transfer the balance by bank transfer to avoid unnecessary delays, problems or further costs Our bank details are as follows, but please ensure you use the address as a reference. NATWEST Account Number: TBC Sort code: Peach Properties (UK) Ltd Office Account Alternatively, you can pay by debit card or credit card. Please note debit card payments incur a fee of 1.00 per transaction, Credit, AMEX and MasterCard will incur a fee of between 2.5% - 3.5%. WHO HOLDS YOUR DEPOSIT When Peach manages the property your deposit will be held by us and registered with us into the appropriate deposit scheme. At the termination of the contract this will be returned to you, less any dilapidations, within 14 working days. If we do not

2 manage the property, your Landlord will hold the deposit in full throughout the term or be responsible for it. Your Tenancy Agreement will clearly indicate who is holding your deposit. MONTHLY RENT PAYMENTS On signing the AST agreements at the commencement of the tenancy, you will also be required to complete a Standing Order Mandate for future rent payments. This must be from ONE designated account, even if there are multiple occupants. If the property is managed, our account details are as follows: NATWEST Account Number: TBC Sort code: Peach Properties (UK) Ltd - Rental Account If we do not manage the property, the Mandate will be set up for rent payments directly into the Landlords Account. ANY LATE PAYMENTS WILL INCUR A CHARGE OF. CONTENTS INSURANCE You are advised to have your own contents insurance for your personal possessions. These items will not be covered by your Landlord s Insurance if the property is broken into or subjected to flooding, fire, etc. Neither Peach nor your Landlord accepts any liability for a tenant s failure to have their personal possessions fully insured. We enclose information on MARAS contents insurance. UTILITY PROVIDERS AND COUNCIL TAX It is your responsibility as tenant to arrange for the transfer of utility and council tax accounts into your name and it is recommended that you contact the utility provider and council tax authority at least 3 days before moving into the property to allow yourself sufficient time to set your accounts up, take meter readings and for an disconnected services to be reconnected. We will not be held responsible for the services not being connected at the commencement of your tenancy if you fail to contact the service providers concerned.

3 ELECTRICITY/GAS If you are not sure who are supplier is contact on or LOCAL AUTHORITIES FOR COUNCIL TAX AND SERVICES Tower Hamlets Islington Hackney City of London Camden You may be charged for any administrative costs incurred by us if you fail to deal with these matters. PAYMENT OF RENT Your Tenancy Agreement is a legally binding document, which requires you to pay the rent in full, by way of cleared funds on the day rent is due. Failure to do this means that you will be in breach of your Tenancy Agreement, and therefore liable for additional costs as per contract PLEASE NOTE: YOU MUST ALL BE PRESENT TO SIGN THE CONTRACTS PRIOR TO THE COMMENCEMENT OF THE TENANCY. If you share the property with other tenants you are jointly and severally liable for payment of the full rent on the due rent date. If any rent is outstanding on the rent due date then we may pursue one, some or all tenants for the costs incurred and the balance of rent due regardless of whether you as an individual have made a payment to us. YOU MAY NOT USE THE DEPOSIT HELD BY US OR YOUR LANDLORD AS PAYMENT FOR YOUR FINAL RENTAL PAYMENT. NO DEPOSIT RETURN WILL BE CONSIDERED AT THE END OF YOUR TENANCY UNLESS YOUR RENT HAS BEEN PAID IN FULL REPAIRS AND MAINTENANCE If we MANAGE the property, we will undertake, subject to the Landlords approval, to arrange for any repairs necessary during the tenancy, providing these have not been caused by misuse or neglect by the tenant.

4 Please do not instruct a contractor yourself and send us the invoice, as your Landlord or we will not pay this unless we have previously agreed to this. Please ensure you contact our maintenance team. Our Asset Manager, Joanne Guiver will be happy to help. Please ensure your problem is reported to us preferably , unless it s an emergency. Contact: or telephone Should you require URGENT assistance out of office hours, contact: PLUMBER Ben on: ELECTRICIAN Guiseppe on: GENERAL Mark on: Please ensure it is an emergency; otherwise you will be charged a call out. If we do not manage your property, please contact your Landlord as any call out you make will be at your expense. Important Note: If a contractor attends to a problem that you have reported and the fault is due to lack of care of misuse by you or other tenants occupying the property, you will be charged for the cost of putting it right. It is very much in your interests to be available for appointments made with contractors in order that repairs can be carried out as quickly as possible. If you fail to keep an appointment made with a contractor then we may charge you the costs of the contractor s abortive visit. If the property is NON MANAGED, then you must ALWAYS contact your Landlord directly. He will be responsible for any repairs to the property throughout the tenancy. We will ensure you have both an address and contact numbers for your Landlord at the start of the tenancy. We cannot authorise works on non- managed properties. MAINTAINING THE PROPERTY The tenants is responsible for normal household maintenance at the property, i.e., replacing light bulbs, cleaning windows, cutting lawns, maintaining hedges, borders, keeping all guttering and drains clear from leaves and blockages, the removal of such pests as fleas, ants, wasps, etc., and any other tasks that are considered normal household management.

5 If there is a garden with your property you must keep it in good seasonal order. You must not uproot established trees and shrubs and you must not remove lawns as already laid at the commencement of your tenancy. GAS APPLIANCES By law your Landlords must comply with the Gas Safety (Installation and Use) Regulations 1994 and subsequent associated legislation. Your Landlord must have all gas systems, appliances and flues checked at least every 12 months by a CORGI registered engineer. These regulations do not apply to gas appliances owned by tenants for example a gas cooker. For your own safety we recommend that you too have your personal gas appliances checked at least every 12 months. You will be provided with a copy of the gas safety certificate provided by the inspecting engineer. INVENTORIES On MANAGED properties we will be instructed by the Landlord to produce an inventory, the cost of which (approximately VAT) will be paid for by the Landlord. CHECK- OUT Again, on MANAGED properties we will instruct an independent company to carry out an inspection on expiry of the tenancy. The cost of this will be between and , depending on the size of the property. The outgoing tenant(s) will be responsible for this check out fee. TENANT DECORATION/ALTERATIONS Your Landlord wants the property to be treated as your own home. However, the Landlord s consent must be obtained prior to any redecoration or alterations being carried out. Failure to comply with this may result in you being charged the cost of returning the property to its original condition at the end of your tenancy. You are not permitted to alter, add, pull down or remove any part of the fabric of the building. LOST KEYS If during your tenancy you lose your house keys, whatever the circumstances, you are responsible for the cost of replacement. In the first instance, please contact Peach (if the property is managed) or your Landlord (if non managed). The cost of having additional sets cut is your responsibility and if there is any risk of burglary, you will be responsible for lock change. IT IS IMPORTANT THAT IF THE LOCKS ARE CHANGED PEACH OR YOUR LANDLORD ARE INFORMED AND GIVEN A KEY.

6 BREAK- INS/VANDALISM If you have suffered a break- in that has resulted in damage to the external doors or windows, please report the incident to the police and obtain a crime reference number. You must then contact either Peach or your Landlord, who will arrange for a contractor to secure the property. It is important that the police are advised and a crime reference number is obtained as failure to do so may prevent you or your landlord from making an insurance claim. BROKEN GLASS AND WINDOWS It is the responsibility of you, the tenant, to repair and/or re- glaze any windows or glazing broken at the property during the tenancy both internally and externally. RENT REVIEWS AND INCREASES Please be aware that each year on the anniversary of the start of your tenancy, your landlord will review your rent and an increase may be sought. WHO MAY OCCUPY THE PROPERTY You may not share the property with any adults (aged 18 or over) other than those named on the tenancy agreement. In addition, you may not transfer your tenancy to another person. However, if one of the named tenants wishes to leave, regardless of whether they are to be replaced, please contact your Managing Agent immediately to enable them to make the necessary arrangements. References must be obtained and approved by us and a new agreement signed before a new tenant can move into the property. We will complete a Deed of Assignment, which ALL parties must sign, which will cost VAT. There will also be a reference fee of VAT, per name change. PLEASE NOTE: The incoming tenant must remunerate the outgoing tenant their portion of the deposit and all parties must agree as to the condition of the property at the time of transfer. We will not consider refunding any part of the deposit to any individual tenant during the tenancy. END THE TENANCY Your tenancy agreement is a LEGALLY BINDING CONTRACT; it is for a fixed duration and you cannot give notice to vacate before the expiry date. If your AST agreement has a 6 months break clause, you are able to give two months notice after the initial term of six months. If you need to vacate the property prior to the end of the fixed term, you the tenant, shall be responsible for rent until the expiration of

7 the term of the tenancy. In addition you will be responsible for the Landlord s agency re- letting fees as applicable at that time. GIVING NOTICE You are required to give at least two months notice of your intention to vacate the property. This is, however, subject to the term of your tenancy agreement. During this time, we will require access to accompany prospective tenants to view the property and will give you at least 24 hours notice. Your co- operation in allowing access is greatly appreciated. MOVING OUT Upon receipt of your notice letter, we will write to you to acknowledge your intended vacation. We will arrange for our agent to attend the property to carry out the check- out, once you have vacated and handed ALL sets of keys back to us. You will be charged on a daily basis until all keys and possession are surrendered. He will verify the condition of the property and read the meters, although it is your responsibility to ensure the service providers are advised of your vacation. You must all and all of your personal effects and your furniture must be removed. DEPOSIT RETURN The Agent will advise us whether or not the property is in good order, and subject to you Landlord s instructions, we shall then arrange for the return of any deposit, less a check- out fee (if applicable). A deposit return will not be considered if any rent is outstanding at the end of your tenancy. Your deposit will be returned to you within approximately 14 days after the check- out date, subject to the property being left in good clear order and your rent having been paid in full. It is important that you provide a forwarding address, bank and contact details so that the deposit can be returned to you. If you claim housing benefit, you must advise them of the date that you will be vacating the property. We cannot release your deposit until we have received confirmation from the housing benefit offer of the final payment and that there are no monies to be reclaimed. If, at the end of the tenancy, the amount due for dilapidations and any arrears of rent is greater than the amount of the deposit held, you will be pursued for the outstanding balance and the costs incurred in collecting it. PLEASE NOTE: In the case of a dispute arising between Landlord and tenant, after the independent check out has taken place, we cannot release any of the deposit monies until the matter is resolved. We would refer you to the Deposit Scheme Administrator, where your deposit is registered.

8 ADDITIONAL FEES We reserve the right to charge the following minimum charges. Please note that a fee will be charged for any appointment(s) not kept by the Tenant. The fee is plus VAT and is dependant on the costs incurred as a result of any appointment not being kept. Copy Tenancy Agreement: Bounced Cheque or recalled standing order: Providing written references: Failure to cancel standing orders: Arrears Administration: Late rent payment: Check out fee s are the Tenants responsibility. Depending on the size of the flat this will cost between The Landlord is responsible for the initial inventory costs. MANAGING AGENT CONTACT DETAILS Accounts: Maintenance: Office Hours: 9.30am 6.30pm Monday to Friday 10am 4pm Saturday EMERGENCY HELPLINE The Emergency numbers are for is only available out of office hours and is to assist you in the event of a real emergency. When telephoning the emergency number please give as much information as to the type of emergency. You will need to give your name, full address and contact telephone numbers. PLEASE NOTE THAT INFORMING THE EMERGENCY HELPLINE OF A PROBLEM DOES NOT MEAN THAT THE PROBLEM WILL BE DEALT WITH OUTSIDE NORMAL WORKING HOURS MONDAY TO FRIDAY. THE HELPLINE IS PROVIDED PRIMARILY TO DEAL WITH REAL EMERGENCIES FOR EXAMPLE GAS LEAKS OR MAJOR WATER LEAKS. YOU MAY BE CHARGED IF YOU CALL OUR ENGINEER OUT ON A NON EMERGENCY

9 I/We confirm receipt of, and agree to the terms & conditions of Peach Properties (UK) Ltd Guidance Notes. For and on behalf of Peach Properties (UK) Ltd Tenants LANDLORDS DETAILS:

10 AGENT COPY I/we hereby agree to the terms of these Tenant Guidance Notes ADDITIONAL FEES We reserve the right to charge the following minimum charges. Please note that a fee will be charged for any appointment(s) not kept by the Tenant. The fee is plus VAT and is dependant on the costs incurred as a result of any appointment not being kept. Copy Tenancy Agreement: Bounced Cheque or recalled standing order: Providing written references: Failure to cancel standing orders: Arrears Administration: Late rent payment: Check out fee s are the Tenants responsibility. Depending on the size of the flat this will cost between The Landlord is responsible for the initial inventory costs. MANAGING AGENT CONTACT DETAILS Accounts: Maintenance: Office Hours: 9.30am 6.30pm Monday to Friday 10am 4pm Saturday I/We confirm receipt of, and agree to the terms & conditions of Peach Properties (UK) Ltd Guidance Notes. For and on behalf of Peach Properties (UK) Ltd Tenants

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