The Checkatrade Report

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1 Frank and Son Frank and Son is a small family run business. Specialist in PLUMBING, HEATING, ELECTRICAL, Tiling and Painting Decorating works. We intend to be very competitive in our local community as well as around Greater London. We guarantee to beat your quote. Our employees are fully competent with over a decade of experience. We work in an extremely clean and tidy manner, and cause the minimum amount of fuss to our clients. We pay particular attention to the fine details of our clients requests, resulting in quality and well priced work and very satisfied customers. About This Report Frank and Son are members of the consumer information service Checkatrade. Checkatrade provide a free, independent service to consumers. We supply you with up-to-date information on trades and service providers, helping you to make informed decisions on whom you employ. To join, our members are vetted then continuously monitored by feedback from their customers, which we make public. They agree to work to the high Checkatrade standard. We enable our members to print this Report directly from our web site to show you their credentials and customer feedback. They cannot change or select the vetting details or feedback this comes unbiased from our database (print quality may vary). Useful Contact Information Name Mr Joe Boci Address Catford, London, SE6 2TQ Telephone Mobile Web This Report shows the 25 most recent feedback submissions for this member. Their entire feedback history can be read freely at If you have any further questions about this Report or member please call us on Your Feedback Counts To date we have received 1,654,136 feedback submissions from consumers like you. If you decide to employ this member, please add your comments online at for the benefit of others. Alternatively, ask them for a customer feedback card and post it back to us free of charge. Page 1 of 8

2 Feedback Summary What do these Scores Mean? The chart (left) shows this tradesperson s average score out of 10 in four key areas. The numbers are the average of all real customer scores given to this Checkatrade member with nothing left out. Overall Rating Positive Feedback Last 6 Months % 9.7 More about the Trader Profile Membership Number: Member Since: 27 September 2013 Total Feedback: 80 ü Recommended ü Vetted ü Monitored The overall rating is the average of all of these scores added together. The positive feedback rating shows the percentage of past customers who would recommend them. Specific customer scores are printed from page 4 of this Report onwards. Vetting Interviewed: On 17 September 2013 Limited Company: No VAT Registered: No Public Liability Insurance: Current - verified 6 October 2014 Insured by: NIG Coverage Amount: Accreditations: City and Guilds, Gas Safe Register Page 2 of 8

3 References Received as part of the vetting process upon application for Checkatrade membership. Plumbing Really impressed and efficient. Always on time and reliable. Customer in London, 30 September 2013 Plumbing Prompt, on time, friendly and courteous. Customer in London, 2 October 2013 Electrical Efficient, reliable, trustworthy and friendly. Customer in London, 2 October 2013 Plumbing Very reliable, trustworthy and together they all work in perfect harmony Customer in Twickenham, 2 October 2013 Pluming/Electrical Very happy as they left the job very tidy and attended to any other queries. Trader in London, 3 October 2013 The Checkatrade Standard Our trades and services pledge to you, their customers, to: Be honest. Inform you of any call-out fees before attending the work. Be realistic regarding start dates and how long work will take. Return promptly all phone messages that you leave. Keep all appointments booked and be on time. If unable to make original time or date, they will call you to let you know and reschedule where necessary. Let you know immediately if they are unable to carry out estimated work, referring you back to Checkatrade for assistance in finding another tradesperson. Be courteous and respectful to you, your property and your belongings. Keep you notified of all aspects of the work being undertaken. Advise you before commencing any works that generate further costs due to variation from the original contract. Create an additional contract for any variations to the original contract agreement, signed by both parties (you and the tradesperson). Never demand that payments must be cash. Never be threatening, or verbally or physically abusive. Deal with any complaints promptly and professionally. Page 3 of 8

4 Customer Feedback The 25 most recent feedback submissions from the public for Frank and Son. Their entire feedback history can be read freely at Overall Workmanship Courtesy Timekeeping Tidiness Radiator valve replacement and fixed Swift appointment, good price, friendly service. Customer in London, 17 February 2015 Replace cold water tank float and remove air lock from system Joe came round, after having updated me on the phone about his impending arrival. He was courteous and knowledgeable in the subject area. I was happy with the work carried out and the price paid. I will be saving their number for any future work. Thanks. Customer in London, 20 January 2015 New boiler installed Turned up on time and carried out the work quickly and efficiently. Friendly guys and competitively priced so would recommend to anyone. Customer in Beckenham, 17 January 2015 New boiler fitted Joe managed to fit us in as an emergency due to boiler breaking down, the type of boiler needed caused for greater research than normal which Joe did explaining things all the way. His pricing was very reasonable. Customer in London, 10 January 2015 Page 4 of 8

5 Replacement of element in boiler tank. They were able to attend on a Sunday 24 hours after first contacted. This was a great help. Committed to fixing and completing the job. Excellent! I would recommend. Customer in London, 4 January 2015 Repaired combi boiler by fitting a new fan Friendly and reliable would definitely use again. Customer in London, 17 December 2014 Boiler service and landlord gas safe. Engineer was right on time, very friendly and efficient and tidy. Customer in London, 6 December 2014 Disconnected old washing machine and connected a new one Joe was on time, disconnected and connected my washing machines quicker than I had expected (I was quoted an hour by another plumber) and found no issues, that stopped the original plumbers from installing my machine. Joe also pointed our that my boiler pressure was low, brought it back up to the optimum and showed me how to adjust it myself. I appreciated Joe pointing this out to me and I would happily call on Joe from Frank and Sons again. Customer in Beckenham, 6 December 2014 Install triton enrich electric shower. I was really impressed on all aspects of the work, no fuss, no mess, very tidy, courteous, reliable workmanship, [perfect. Customer in London, 28 November 2014 New kitchen taps fitted Punctual, no hidden costs and no extra work necessary. All work done well and professionally. Would definitely use this company again. Customer in London, 10 November 2014 Page 5 of 8

6 Radiator, dishwasher pipes and outside tap installed. Very good, on time and good quality. Customer in London, 1 November 2014 Boiler fixed. Excellent service. Customer in London, 29 October 2014 New boiler, heating, plumbing. Joe and Frank have been amazing. They were very clear about the work we required, they are polite, extremely hard working, timely and great value for money. More importantly they get the job done! We couldn't recommend them enough and will be using them again for more jobs we have planned. Customer in Beckenham, 22 October 2014 New boiler and RCD installed. I had an old boiler taken out of the bathroom, new Vaillaint put in the kitchen and a new fuse box installed. It seemed like a big job to me but the guys charged a fair price and were friendly, honest, reliable and worked incredibly hard to get the job done with as little inconvenience as possible. Even when the old flat threw some problems at them they spent the extra time making sure it all worked smoothly. I'll be using them in the future for any other improvements and I'll be passing their number on to friends. Customer in London, 20 October 2014 Boiler repair and service Reliable and value for money. Customer in London, 17 October 2014 Replace leaking elbow joint. Service was prompt, operative, polite and knowledgeable, I rang at 10 am and work was completed by 4 30 pm, trilling was incredibly reasonable. Page 6 of 8

7 Customer in London, 22 September 2014 New piping and bib taps installed for car wash. Efficient, great attitude towards work and considerable as I had to have the business running too at the same time and he took additional measures to keep my car wash working. Customer in London, 20 September 2014 Leak underneath bath tub Good job - estimate match price of job. Leak sorted. Customer in London, 20 September 2014 Gas certificate, gas check. Very good, clear explanation thorough checks. Fair price. Value for money. Customer in London, 15 September 2014 New washer to bath cold tap. Very good service. Very satisfied. Customer in London, 9 September 2014 Cooker gas installed sink and dishwasher. Very good. Customer in Bromley, 1 September 2014 Fitting kitchen mixer tap; estimating for bathroom fittings Polite, timely, efficient and value for money. Customer in London, 30 August 2014 Water tank leak repair. Very efficient, friendly and reasonably priced. Customer in London, 29 August 2014 To repair lavatory: flush not working. Page 7 of 8

8 Brilliant service from Joe. Impeccable job completed with every attention to detail. He was so helpful above and beyond and worked so hard. I am very grateful and would always recommend his service. Many thanks Joe! Customer in London, 22 August 2014 New kitchen tap Very professional and did a good job. Customer in London, 22 August 2014 Date joined Checkatrade 27 September 2013 Total amount of customer feedback 80 Date of last feedback 17 February 2015 Number in the last 6 months 20 feedback averaging 9.7 Average Score 9.8 Customer Checklist ü ü ü ü Read through this Report carefully Call our Consumer Hotline on or visit our web site at if you want to confirm that the information in this Report is genuine. If you employ them, ask them for a feedback card that you can post back to us free of charge or please add your feedback for this member online at Next time you need some work doing, go straight to our web site to find thousands of reputable tradespersons. Page 8 of 8

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