DRIVE OFFICE 365 ADOPTION

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1 DRIVE OFFICE 365 ADOPTION How do you measure success when deploying Office 365 in your organization? At Cumulus, we believe the answer lies in using long term user adoption and satisfaction as primary metrics, while ensuring a change in corporate culture. To enable this, we partner with our customers and leverage our ongoing support and enablement services that are focused on education and end user support. HOW DOES CUMULUS BRING SUCCESS TO YOU? Cumulus tightly integrates with Microsoft s Office 365 to provide a complete solution, delivering real business value through technology. With our offerings, you will be able to: Enjoy and experience Office 365, with Cumulus premium support, FREE for 30 days. Work from virtually anywhere with Office 365 Onboarding services. Enhance end user experience of Office 365 with interactive Office 365 First Touch Training Events and follow up Education and Coaching sessions. Maximize Office 365 benefits by coaching and integrating with your IT and end user team through our Organizational Change Management services. Drive adoption of other new technologies in your organization by transforming the Change Management Model, developed during Office 365 deployment, into your own Education and Training Model. Get a unified and round the clock Office 365 support with Cumulus Managed Services. Boost the security of your valuable assets with Separate Cloud Backup services. THE CUMULUS DIFFERENCE Cumulus provides unique offerings and features to our Office 365 onboarding and deployment services. These include: SPECIALIZED DEPLOYMENT TOOLS Rapid migration will allow end users to enjoy Office 365 benefits faster, while enabling your business to realize the investment value quicker. Cumulus offers specialized migration tools that improves on boarding times, and reduces time in co existence mode when the infrastructure is less stable and feature rich. SHOW ME OFFICE 365 TRAINING PLATFORM End user enablement is important for deployment success. Cumulus provides a unique offering that tightly integrates an online video training platform with Office 365. It contains over 4,000 videos educating users on how to use the various Office 365 features, with each video updated within 2 weeks of new features being released by Microsoft. ADVANCED OFFICE 365 ADMINISTRATION PORTAL Office 365 provides a relatively basic Administration portal, and a lot of advanced tasks, like utilization reports, requires Powershell scripts. Cumulus advanced reporting and administration portal allows customers to quickly understand the value of their investment and identify areas where end user adoption is low, so that the right steps to train users and drive adoption can be quickly taken. Page 1

2 ADVANCED SHAREPOINT ADMINISTRATION TOOLS While SharePoint provides a valuable platform for enhancing teamwork and collaboration, it requires strong a security framework, transparent management of end user permissions, and regular reporting to ensure that valuable information is not leaked and end user rights are efficiently administered. Administrators must also maintain a balance so that end users still have the flexibility to customize their environments without impacting on organizational standards for consistency as well as user friendliness of the system. Cumulus Advanced SharePoint Administration tools enables this through granular policy enforcement so that Administrators can easily maintain the organizational standards automatically, while sacrificing SharePoint s flexibility and ease of use. AUTOMATED GOVERNANCE SharePoint does not come with out of the box features that allows Administrators to easily create and manage the lifecycle of Sites and Workspaces. Cumulus Governance Automation portal allows end users and line of business management to create sites without IT intervention automatically archiving them when their lease expires or become redundant. ADVANCED SHAREPOINT SITE TEMPLATES Cumulus provides additional advanced SharePoint Site templates and configurations, in addition to SharePoint s default site templates, that provides more immediate business value to end users. END USER SUPPORT Since Office 365 is a dynamic environment, end user support is vital for driving satisfaction and adoption. Cumulus recognizes this and provides end user support through multiple channels. Page 2

3 CUMULUS OFFERINGS PILOT OFFICE 365 ADOPTION PROGRAM Cumulus believes real usage and real life experience matters more. As such, we are offering a 30 day FREE trial of a full featured Office 365 and Cumulus services. No financial commitment from you is needed during this period. Enjoy and Experience Office 365 Required Commitment 30 day Trial Use of Office 365 E3 Subscription Plan Office 365 Tenant Setup Pilot User Creation and Client Configuration including Office 2013 installation and Mobile Phone configuration (5 10 Users ) First Touch Event (Pilot User Training) Pilot Office 365 Adoption Program Review Three Interactive Office 365 Adoption Events Online Training Materials 30 day Pilot User Support ( / Phone / Lync / Onsite) 5+ Senior Cross Department Users participate to the First Touch Event Recommended Participant: o Project Sponsor / Financial Controller o IT Manager o HR Manager o Senior Management Team o End User Representatives OFFICE 365 ONBOARDING PROGRAM Office 365 is more than an online system; it is a full featured collaboration and productivity platform. Cumulus offers an enhanced Office 365 environment to better deliver its value to our customers, enabling them to engage in interactive meetings via Lync, encourage buy in from teammates using SharePoint collaborative tools, store and sync your documents from anywhere using OneDrive for Business, and more! We are always at your side to assist and participate in organizational change management programs that are designed to drive Office 365 adoption. At Cumulus, we Listen and Plan with your organizational goals and requirements in mind. We Envision and Design tools that you will need to empower your business. We Drive and Engage to ensure long adoption of new technology. We Measure progress against objectives, and Iterate with more solutions to transform technology into business value. Planning Phase Sponsor and Key Stakeholders Interviews Change Management Rollout Plan Project & Deployment planning (including end user device review and network review) Management Briefing and Approval Awareness Building Phase Build Up Community of Early Adopters Training for Early Adopters Advanced Office 365 Admin Briefing x1 Session Pilot Participant Program and Review Campaign Pilot Rollout 1 session of Launch Day Event Page 3

4 Learning Phase Roadshow End User Training Incentive Program to Encourage Early Adopter s Contribution in Community Incentive Program to Encourage End User Office 365 Adoption Deployment Phase Infrastructure and Office 365 setup o Account Creation / Migration o Setup Directory Synchronization o Office 365 Tenant setup and standard configuration o Pre built SharePoint creation o Mail route configuration Rollout and Switchover Documentation o End User Setup Guide (Incl. Mobile Device) o Mail Migration Procedures o Office 365 Operation Guide Nursery support Adoption Phase 1 session for Measure Usage and Adoption 1 session for User Satisfaction Survey and Review 1 session for Recommendation on Continuing Improvement PRICING AND DETAILS Service Item Contract Suggested Retail Price (HKD) Standard Office 365 Onboarding Program One Off and Project Based $400 Per Seat TECHNICAL IMPLEMENTATION Number of Users Directory Integration 0 50 None 51 1,000 Dir Sync Only 1,001 and above ADFS (Web Single Sign On) ADVANCED END USER ADOPTION SERVICES Minimum Provided Offering Pilot Participant briefing sessions (for 10 users) 1 (1 per 500 users) End User Training Sessions (Train the Trainer) for 20 users 1 (1 per 200 users) High Touch onboarding session (for 5 10 VIP users) 1 (1 per 500 users) Roadshow Materials (Posters, Banners etc.) End User Champion Gifts Silver (Cumulus and Office 365 stickers for notebooks and PCs) Gold (Cumulus and Office 365 branded T Shirts/Pins etc.) 1 set, Cumulus Branded 1 set Cumulus Branded per 50 users over 2,000 users, include custom branded materials. 1 per 10 users 1 per 50 users Platinum (End User Electronics, Phones, Tablets) 1 per 2,000 users Page 4

5 CUMULUS OFFICE 365 MANAGED SERVICES PROGRAMS Cumulus tiered Managed Services Programs bundle various offerings and tools, including Office 365 and SharePoint administration, end user education, enhanced securities, backup, and more, together with round the clock, 7x24 support services. We also lead by example by providing all support services using Office 365 technology. Essential Standard Premium Show Me Office 365 Training Platform Lite Full Full Pre built SharePoint Sites to Expedite SharePoint deployment Monthly Advanced Office 365 Utilization Reports Advanced Office 365 Administration Portal Advanced SharePoint Administration SharePoint Governance Automation Included Professional hours for Office 365 Customization and training Backup to another Cloud platform for higher data recovery and better availability for VIP Users 10 Hrs per 50 Users 20 Hrs per 50 Users Access to Cumulus Office 365 Community Support Portal Technical and Administration Phone Support for Named IT Users 7x24 Instant Messaging and Support for End Users Support Ticket Management and Portal 7x24 Phone Support for End Users Named and Dedicated Technical Support for Selected VIP Users 5% of 10% of Users Users Annual Pricing per Seat $300 $900 $1,800 ABOUT CUMULUS Cumulus, a true cloud services provider, leverages the legacy benefits of its parent company, Microware Limited. With a team of highly experienced solution professional, the company offers Microsoft Productivity Solutions, including Microsoft Exchange, Lync and SharePoint, both on premise and in the cloud, for organizations of all sizes, from the smallest SMBs to 20,000 user multinational enterprises. Cumulus believes ongoing end user support and training is vital for the successful deployment of any productivity platform. It has, thus, heavily invested in a value added platform that builds on the strong Microsoft foundation, offering up to date training videos, on site training and 7x24 end user support using both cloud based technologies and traditional phone. For more information about Cumulus offerings, please contact us at (852) or to [email protected] Page 5