VOIP and Free Software in the Municipality of Trento

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1 VOIP and Free Software in the Municipality of Trento Spreading Open Source solutions in the Public Administration - Roberto Resoli - 14 Maggio

2 The city of Trento and the Administration of the municipality Trento's inhabitants (2005) : Structure of the Administration 1800 employees 30 Departments Several (over 20) distinct buildings Spreading Open Source solutions in the Public Administration - Roberto Resoli - 14 Maggio

3 The ICT department 1 Director, 2 Executives, 27 technical people, 3 administrative officiers 3 Main areas: Network and Services (Servers, LAN, WAN) Support to over 1000 PC users. Software development (Administrative applications and GIS) The ICT department develops and manages the major part of information services needed by the administration Spreading Open Source solutions in the Public Administration - Roberto Resoli - 14 Maggio

4 Hardware infrastructure 20 km of optical fiber. 1 IBM iseries (AS400) system for DB (DB2) and legacy applications (RPG) 20 Windows Servers (printer, mail, file servers,...) 10 Linux servers (Java App. Servers, Proxy, mail Gateway,...) almost all virtualized 1100 Windows XP PC clients 300 printers Spreading Open Source solutions in the Public Administration - Roberto Resoli - 14 Maggio

5 Free Software in the Municipality Because it saves costs but not for the reason it costs nothing! Flexibility Security Openness => assures durability Openness => assures robustness... even if no one gives any Warranty... Freedom to distribute => Permits solutions to cross naturally the administration's border. Not only reuse, but cooperative development. Spreading Open Source solutions in the Public Administration - Roberto Resoli - 14 Maggio

6 Free Software in the Municipality (2) Change in the relationships between Administration and solution Providers Collaboration! Openness towards the citizens Is easier; all protocols/data/applicatons are immediately available to the citizen at no cost. The importance of the software License His preliminary evaluation becomes natural, as should be in any case! Spreading Open Source solutions in the Public Administration - Roberto Resoli - 14 Maggio

7 Telephony: the former situation Telecom 884xxx Palazzo Thun PBX Distinct PBXs Piazza Fiera, via Bronzetti Top Center Numerical dedicated lines Coaxial dedicated lines Torre Mirana, palazzo Geremia Palazzo Thun main hub Analogical dedicated lines S. Giovanni, Torre d'augusto, Maso Smalz Via Roma Via Manci etc etc ( Circoscrizioni, Poli Sociali,...) Spreading Open Source solutions in the Public Administration - Roberto Resoli - 14 Maggio

8 Goal: Route all voice traffic on data lines Server fonia Piazza Fiera Via Bronzetti Palazzo Thun Torre Mirana Internet, Telpat, Servizi, Poli e Circoscrizioni non ancora raggiunte dalla fibra Top Center Circoscrizione S. Giuseppe Polo Sociale via Perini Maso Smalz Altri sedi (Servizio Cultura e Programmazione) Servizio Casa Palazzo Geremia Bibliote ca Spreading Open Source solutions in the Public Administration - Roberto Resoli - 14 Maggio

9 Costs cutting No more rental costs for lines interconnecting old PBXs ( Euros/year for numerical lines only) No more maintenance costs for the several disticnt PBXs (about Euro/year) No more costs for moving telephones from one office to another (about 140 Euro for single intervention) In future, the possibility to use the provincial public bodies dedicated network (Telpat) for zeroing costs for calling other local public bodies, and the Internet for external calls The cost for the entire Open Source solution very competitive: about euro for installation/customization/courses/consulence annual maintenance fee about euro Spreading Open Source solutions in the Public Administration - Roberto Resoli - 14 Maggio

10 Technical-organizational advantages Integration of the diverse remote locations in the municipality forming a single telephonic network, greatly simplifiying management activity. Zeroing costs and simplification in moving phones. Standard in the province in the near future Added value services: Caller ID Handsfree Voice mail Visalization of answered, lost calss, etc Automatic call routing toward voice mail or telephone operator Fax server, calls log, etc, etc... Spreading Open Source solutions in the Public Administration - Roberto Resoli - 14 Maggio

11 The solution NOVAS Not Only Voice Asterisk Solution Tailored for the P.A. High availability (server, cpe), software and network Cost cutting: data/voice convegence and project in cooperation with local public bodies. Ad-hoc services Standard and Open Protocols for interoperability Scalability for maintenance and assistance. Vendor indipendent: cpe selection Integration of high level services. Spreading Open Source solutions in the Public Administration - Roberto Resoli - 14 Maggio

12 High Availability Redundant hardware, balanced services, automated failover Robustness and performance of the data/voice network Skill and deep expertise on network technologies, Communication protocols, open source products, information systems and PBXs (telephone exchanges) Spreading Open Source solutions in the Public Administration - Roberto Resoli - 14 Maggio

13 PSTN Legacy PBX Municipality of Trento OpenSIPS Intercommunity Asterisk e servizi Municipality of Trento Asterisk e servizi Province of Trento FaxSrv Asterisk and Multiclient Services Spreading Open Source solutions in the Public Administration - Roberto Resoli - 14 Maggio

14 Roadmap Consolidation of NOVAS Red platform Novas blind Telephone Operator with TTS Centralized Address Book, VoIP fax server and ATA T. Automatic Provisioning for CPE configuration High level services for dialplan, SIP Intercommunity Call Center, ACD, IVR with realtime report and historical Multiclient platform (segmented dialplans) Billing e Accounting, Click2Dial, Video Call, Alias Shared Line and Mobility Integration of High Definition Video Conference Web Video and Audio Phone Integration of ldap directory and Centralized Address Book Internet Extracommunity, Skype interoperability, Presence, Instant Messaging Collaboration... Unified Communication Mobile Phone and MID integration Spreading Open Source solutions in the Public Administration - Roberto Resoli - 14 Maggio

15 Conclusions FLOSS solutions are appealing under many aspects for Public Administrations See Free sw libero in the Municipality pages Freedom has a price FLOSS solutions are not free in the free beer meaning, even if software in itself costs zero. The effort required can be very relevant. The effort is required by people to evolve their knowledge. It should be the same also for proprietary solutions. Spreading Open Source solutions in the Public Administration - Roberto Resoli - 14 Maggio

16 Conclusions (2) The best saving is to invest in knowledge. Thank you Spreading Open Source solutions in the Public Administration - Roberto Resoli - 14 Maggio

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