Milwaukee Area Technical College. IT Computer Support Specialist Program Pathway. Prepared by Vadim Mikhailenko
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1 Milwaukee Area Technical College IT Computer Support Specialist Program Pathway Prepared by Vadim Mikhailenko
2 Student s challenges How can I start my career in Information Technology in Milwaukee area? What is the fastest way to get hired? What is the minimum skills and experiences needed to get a job? How can I start with something small and tangible and progress and grow to improve? How can I get education while staying employed? Associate Degree Program at 2
3 Student s challenges How can I continue my education to grow in my career toward more challenging role with the higher pay? Associate Degree Program at 3
4 Student s challenges If I have a 1 2 years IT Experience how can I start just at the level where I need to, without taking courses to learn skills I already possess? Associate Degree Program at 4
5 Student s challenges What value can MATC deliver for candidates with 3+ years of IT Experience? What is the quickest way for me to get quality education credentials to get promoted to the position with higher technical skills and higher level of responsibilities required? Associate Degree Program at 5
6 Solution: MATC IT Computer Support Pathway Pathway is the ability to get your education as a service, which is tailored for your needs All time and money you invest in your education leads to specific results You have a place to start on the pathway with no experience or if you have previous IT Experience Associate Degree Program at 6
7 Solution: MATC IT Computer Support Pathway Our goal is to get you employed quickly Once you employed you can continue studies as part of night classes Our classes are designed for working professionals you can continue working and get your certificates, diploma or degree at the same time Associate Degree Program at 7
8 Candidate is new to IT Goal: Would like to get employment in IT as quickly as possible. Can register for either Enterprise IT Support Specialist Tech Diploma or IT Computer Support Specialist Associate Degree Earns Service Center Technician Certificate and or Microsoft Enterprise Desktop Support Certificate (Certificate can be earned in one semester) Can start looking for the job after studying for one semester (less than 6 month) Associate Degree Program at 8
9 Solution for Candidate with no IT Experience Course # Course Name Service Center Technician Certificate Microsoft Enterprise Desktop Support Technician Certificate ITSUP 101 Computer Information System Fundamentals 3 Credits ITNET 110 Manage Windows Desktop Client OS 3 Credits ITSUP 102 CompTIA A+ Essentials 4 Credits ITSUP 108 Enterprise Desktop Support Technician 2 Credits ITSUP 140 Support Center Analyst (HDI SCA, HDI DST, ITIL) 3 Credits 3 Credits TOTAL 10 Credits 8 Credits Associate Degree Program at 9
10 Candidate has 1 2 years of IT Experience Candidate has 1 2 years of IT Experience Goal: Would like to learn higher level skills and earn Technical Diploma and find higher paying job Would like to continue working in the current position while getting education Associate Degree Program at 10
11 Solution for Candidate with 1 2 years of IT Experience Associate Degree Program at 11 Solution: Candidate gets credit for prior learning based on the job experience Registers for Enterprise IT Support Specialist Technical Diploma Earns Level 2 Service Center Technician Certificate Ready to search for Tier 2 Support Specialist jobs for the same employer or different employers Ready to continue education to earn Advanced User Support Specialist technical Diploma or IT Computer Support Specialist Associate Degree
12 Candidate has 3+ years of IT Experience Associate Degree Program at 12 Candidate already earned Enterprise IT Support Specialist Technical Diploma and has 3+ years IT experience Goal 1: Would like to earn Advance User Support Specialist Technical Diploma or IT Computer Support Specialist Associate Degree and find advanced IT Support jobs with higher pay. Goal 2: Considering transfer to 4 year college to get Bachelor Degree in IT
13 Solution for Candidate with 3+ years of IT Experience Solution: Candidate gets credit for prior learning based on the job experience Earns Advanced User Support Specialist technical Diploma and/or IT Computer Support Specialist Associate Degree Ready to for Technical Support Analyst, Deskside Support Specialist, Field Technician, Team lead jobs Can transfer credits to 4 year college to get Bachelor or Masters Degree in IT Associate Degree Program at 13
14 Advantages of Pathway Associate Degree Program at 14 With small investment students get ready for entry level jobs within 1 semester (less than 6 month) Prospective candidates with IT Industry experience can get Advanced Technical Diploma or Associate Degree Candidates have options to get credit for prior learning, based on their job experience
15 Advantages of Pathway After getting any education credentials candidates can: Apply and secure a job based on the education credentials received Get promotion on their current job or apply for the job with higher level of knowledge and greater responsibilities Continue education for higher level skills and more advanced educational credentials Transfer credits to 4 year college to earn Bachelors or Masters Degree Associate Degree Program at 15
16 Demo of MATC IT Computer Support Program Pathway content/uploads/2014/08/it Computer Support Program Banner 2 Page.pdf Associate Degree Program at 16
17 MATC IT Support Program prepares students for Information Technology Industry Certifications ITSUP-102 CompTIA A+ ITSUP-153 Mobility+ Admin(IOS, Android, Win) COMPSW-106 ITNET-110 Windows Configuration Most of IT Support classes prepare students for Information Technology industry Certifications. Getting certified helps our students to differentiate and stand out and makes it easier to get employed and promoted. ITSEC-124 Security+ ITNET-101 Network+ ITSUP-108 Enterprise Desktop Support Technician ITSUP-140 Support Center Analyst ITSUP-140 Support Center Analyst ITSUP 152 Apple Certified Support Professional (ACSP) Associate Degree Program at 17
18 Learn more about IT Support Program at MATC Associate Degree Program at 18
19 Learn more about IT Support Program at MATC Check out our Program Site at Contact Vadim Mikhailenko if you have questions Associate Degree Program at 19
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