Business Process Management

Transcription

1 Your Outsourcing Partner Business Process Management ISO 9001 ISO ISO/IEC ISO 9001:2008 QMS certified ISO 27001:2005 ISMS certified ISO 22301:2012 BCMS certified A Standard & Poor Company SE 1A: Highest Performance Capability & High Financial Strength Ranked as one of the Top BPO companies in India, by Dun and Bradstreet for four years

2 who we are Hi-Tech is one of the leading outsourcing companies in India providing a broad range of Business Process Management services and creating value for businesses across the globe. Established in 1992 the company is based in Ahmedabad, in western part of India which is a thriving hub of businesses. Apart from Business Process Management Hi-Tech also provides outsourcing service in the field of Engineering & Computer Aided Design, Information Technology, Financial Processes and Internet Marketing Services. Hi-Tech BPO service delivers value beyond profits through global experience, technology competence and operational efficiencies. Our Services Data Processing Data Entry Data Conversion Transcription Web Research DTP / Graphics Design Photo Editing & Retouching Scanning & Indexing Virtual Assistance SINCE Years in business ISO 9001:2008 Certified High performance rating by CRISIL Over 2,500+ clients across the globe 800+ employees Office area of 65,000 sq. ft. 24/6 Operations & support Indian Exporter s Excellence Award When you choose Hi-Tech, you are assured advantages of strong business differentiators in terms of domain expertise, quality, scalability, technology as enabler and high security & client confidentiality. When clients outsource to Hi-Tech, they are guaranteed Time based quality assured service Flexibility to scale up almost double its capacity at a short notice State-of-the-art infrastructure Up to date Technology Platform Skills to deliver in real time Highly Integrated process discipline Fine balance between personalization and standardization Best of the breed network security

3 business model Businesses of all sizes, apart from facing the essential challenge of cost reduction, increasingly look to derive better value through long term and strategic association. Hi-Tech, amidst growing competition and ever mushrooming fringe players, has emerged a consistent player in the field of outsourcing by exceeding the client expectations of cost reduction. Hi-Tech BPO is recognized by its clients that has transitioned from a cost-saving solution to long term association as problem solving & critical decision making partner. Hi-Tech cuts short and simplifies a long and complicated process through its decades of experience in providing BTO model of Delivery to its clients spread across the globe. Hi-Tech has an edge over others in BTO model of delivery because of its inherent strengths that also differentiates it from other Outsourcing companies. The Hi-Tech model is based on the standard models but on a highly refined metrics: Time & Material Model Dedicated Human resource Turnkey project model Client specific model

4 businessprocess outsourcing The BPO division comprises of highly dedicated and motivated team of 350 FTEs working in 3 shifts. The division serves it clients through various Business Process Optimization activities, processes and services. Our Services Data Processing: We provide data processing solutions exclusively for diversified industrial domains of Construction, Banking and Finance, Healthcare, Manufacturing, Education, Travel and Hospitality, ecommerce and Retail, and many more. Data Entry: Entry of data from scanned images, printed hardcopies, manuscripts, websites, ebooks, business cards, catalogs, and other various types of forms and documentation. Data Conversion: We can convert any kind of data, periodicals, reports, journals, catalogs, and financial statements into a richly cohesive set of desired format. We also can help you with the content in hardcopy or any digital format like XML, Word/RTF, PDF, Page Maker, HTML, InDesign, FrameMaker, SGML, Mobi, epub, epub2, epub3 or any other. Web Research: Specialize in data mining, data collection and data research for diversified industry domains including banking and finance, education, healthcare management, insurance, manufacturing, travel and hospitality, retail and many more. Transcription: Wide range of customized transcription services including business transcription, digital transcription, legal, financial, media and medical transcription. Image Editing & Retouching: Our highly resourceful and skilled image editors offer high-definition images; by color correcting and balancing, background removal, image path clipping, restoring damage/old photos, etc. Desktop Publishing - DTP: We craft innovative and powerful page layouts for online publications, authors, ecommerce, print media & advertisement agencies. Our DTP experts take into consideration all visual features like color palette, typography, document formatting, character sets, for an attractive layout design. Industry Verticals Served Banking & Finance Healthcare Media & Publishing Transportation & Logistics Retail Insurance Telecommunications Travel & Hospitality Manufacturing Life Sciences Energy & Utilities Construction Real Estate...and more

5 quality process & control Quality Process Our core focus stays on accurate data entry services with an accuracy up to 99.95%. To maintain the quality level we have several quality controls and audit procedures in place. We apply procedures based on the input data and the accuracy level demanded by the clients. Client Input Data Data Entry(OCR) LEGEND TL - Team Leader OCR - Optical Character Reading QC - Quality Control Data Validation - Names & Zip codes Status Report QC& Data Validation (Rectify Errors) Backup Auditing (Checking Errors) Y N Final Status Report by TL Dispactch (Upload file / send file via )

6 conf identiality Client confidentiality is of utmost importance to us and sets us apart from others. Our networks are secured by market leading security solutions, both at the perimeter and at endpoints, to strictly protect data and client information. Throughout our 20+ years of experience, there has never been a security issue. It consolidates our position and trust with our clients especially when security breaches in the present times are rampant. I have worked with Hi-Tech since 2004; and highly recommend their services. The company is trustworthy, efficient, and aggressively priced for the high quality work they produce. They seem to do it all : The Technology department built a rather complicated website from the ground up. I intend to use Hi-Tech in the near future for SEO services; and will continue to use their services going forward indefinitely. - Jeff Easterbrook Security The offices of Hi-Tech are quarantined and random checks are carried to guard against any violation of guidelines Strict Non-Disclosure Agreements binds all employees As per project requirement, project related specific information is shared only with the resources working on the project Entry of unauthorized person in building premises is strictly prohibited Adequate security personnel are present in building to guard the property No unauthorized access is allowed in the system area unless absolutely essential Nothing can be taken inside / outside the premises without written permission I've worked with HiTech BPO team for over 4 years now, and they've continually proven to have exceptional service and provide the work and results we set out to achieve. - Ryan Hunt Privacy All data and information provided by client are confidential and strictly the property of client Hi-Tech ensures that neither the company nor the staff working on the project will disclose to any third party without the prior consent of an executive officer of the client, any information relating to the business of the Client directly or indirectly All raw data, directories, print outs, processed data and finalized product will solely be the property of client After the data is approved by the client, Hi-Tech destroys all raw and processed data, unless otherwise specified by the client We follow Strict Non-Disclosure Agreements

7 our esteemed clients Where Every Word Counts Statewide Transcription Services...and many more

8 contact us Ahmedabad, Gujarat, INDIA. 50 Riverside Drive, New York, USA Santa Clara, CA, USA Kochi, Kerala, India Contact Tel: Website: Headquarters Ahmedabad Cochin USA Office Hi-Tech Outsourcing Services Hi-Tech House, Nr. Gurukul Tower, Gurukul Ahmedabad , Gujarat, India. 9th Floor, Commerce House - 4, Beside Reliance Petrol Pump, 100 Feet Road, Prahladnagar. Ahmedabad , Gujarat, India 43-A, E Block, 3rd Floor, Cochin Special Economic Zone (CSEZ),Kakkanad, Kochi , Kerala, India California 547 Moreland Way, Santa Clara, CA 95054, USA New York 50 Riverside Drive, New York, NY USA