OVERVIEW OF DYNAMIC OUTSOURCING SERVICES ( DOS ) AND ITS BUSINESS SOLUTIONS DOS Business Presentation_

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1 OVERVIEW OF DYNAMIC OUTSOURCING SERVICES ( DOS ) AND ITS BUSINESS SOLUTIONS

2 About Dynamic Outsourcing Services Dynamic Outsourcing Services (DOS) is one of Cambodia s fastest growing businesses in the outsourcing market and is proud to build upon Cambodia's growing Services Industry. DOS was founded by Mr. Dana Vadhana Sreng, a former Head of Customer Operations for a leading telecommunication provider in Cambodia. Mr Sreng has brought together a highly skilled team of telesales/telemarketing and customer relationship professionals with many years of combined experience in sales and customer service. DOS offers many outsourcing services including:- In-Bound Calling Out- Bound Calling Data Entry Image Scanning Training Services Call Centre Solutions Collection Services Help Desk & Tech Support Market Research & Surveys Directory Services Cambodia is not only cost-effective, but it also provides a high level of productivity and quality of work. Furthermore, the people have many language capabilities covering English, Chinese, Japanese, Korean, Vietnamese, Thai, and French.

3 Our Group Services 1. Call Center Services (Inbound/Outbound) 2. Data Entry and Scanning 3. Training Services 4. E-Training Solutions 5. Call Center Solutions 6. IT Services 7. Directory Services

4 1. Call Center Services With experienced and professional skills we offer call center outsourcing services both inbound and outbound: Customer Care Market Research Telesales & Telemarketing Back Office Administration Help Desk Outsourcing, Remote Technical Support Collection Services

5 2. Data Entry & Scanning Services Our operators have many years of experience in their specific fields which include: Data Entry Services Single Entry and Double Entry Online Data Entry Offline Data Entry Copy Paste Services Web Research Data Processing Services Form Processing Data Conversion Check Processing Insurance Claim Entry Insurance Claim Processing Image Processing Services Scan and Index Scan from /to Microfilm Image cropping, resize Image Processing OCR and OCR Clean Up HTML/ML/File/Data & Media Conversion Book Conversion Convert hard copy to e-book Convert from image to e-book Design page layout for reprint Bookmark

6 3. Training Services Dynamic Outsourcing Services offers call center training services to management and staff on: 1. Quality Customer Services 2. Effective telephone communication 3. Effective Telesales agent 4. Escalation procedure 5. Data Management 7. Reporting 8. Support

7 4. e-training Solutions In today s world, online e-training is a valuable asset to any organization. It is cost-effective and allows for continuous and updated education. It is proven to enhance productivity with employees and assists to develop knowledge and motivation in employees to build a successful business. DOS in association with its Australian partners is pleased to offer TEAMS: (Training Evaluation Audit Management Software) that has been developed to provide organizations with an online Learning management System ( LMS ). What is TEAMS? online training material Provides organizations with cutting edge software that allows a web based e-learning platform that is compatible with I-Pads, touch screens, I- phones and current day browsers. The platform provides high-quality, engaging, interactive multimedia presentations and courseware for certification and standards-based learning. It is tailored as we take YOUR company training material and incorporate it into the web based LMS platform. Our marketing studio can help you develop customized online training material.

8 5. Call Center Solutions Dynamic Outsourcing Services offers complete call center solutions from start up to growth solutions. 1. Call Center Assessment 2. Hardware Supply and Installation 3. Software Installation 4. Call System Installation and Configuration 5. Staff Training 6. Data Management 7. Reporting 8. Support

9 6. IT Services Dynamic Outsourcing Services offers IT services to all industries and government department both local and international : 1.Site Assessment and Flow plan 2.Hardware supplies 3.Network Architecture/ Installation/Connection 4.Network Infrastructure Solutions and Support 5.DNS Name Servers 6.DHCP Servers 7.Web Servers 8. Servers 9.Proxy Servers 10.File/Print Servers 11.Directory Servers 12.Authentication 13.Server Data Backups 14.New Software Installation

10 7. Directory Services Our dedicated team of agents have received extensive customer service training and are equipped to handle a diverse customer base and assist with a variety of customer needs and requests, including: Directory Assistance (DA) - Customers can reach Directory Assistance agents by dialing 1200 and receive a local government and business listing. Enhanced Directory Assistance (EDA) - Customers can reach Enhanced Directory Assistance agents 1200, receive business category and information services such as movie listings, weather reports and forecasts, and point to point driving directions. Advisory Service Customer can get connected, through Dynamic Outsourcing Services, to Advisory Service Bureau on various matter including government and non-government organizations.

11 DOS Accomplishments: We have provided ongoing outbound telesales activities, for one of the leading telecom company, to more than 500,000 customers with approx 50% effective call rate, of which approx $450,000 sales have been converted over an 8 month period. We have also made approx 900,000 telemarketing calls and 360,000 shorts projects calls (for the same telecom company) resulting in a positive outcome, including higher customer retention rate. We have helped one of the leading banks set up an in-house call centre, including staff training. We re providing document processing and data entry services to one of the leading banks Built an effective management team with industry experience. Set up premises and technology. Established a program, providing a three month internship for university graduates and NGO vocational training center students, including people with disabilities.

12 Why Select DOS Business Benefit Help clients focus on core business Improve standard services with quality systems based on ISO Cost savings Time savings Experienced staff Scalability Flexibility Best technical support Share risk Management capacity Technology know-how Social Benefit Jobs for under privilege people Disable persons Poor students from rural areas Equality opportunity job Training opportunity for young people By creating multiple employment opportunity, DOS is contributing to economic development and poverty reduction Also benefit from our key resources and Cambodia business Network

13 Corporate Social Responsibility A unique aspect of the DOS business is that it is a supporter to recruit people with disabilities. Sreng Dana, CEO of DOS, firmly believes in equal opportunities for everyone and sees DOS as the perfect way for those who are either handicapped or financially disadvantaged to join the workforce and provide them with a more sustainable future. At present approximately 20% of DOS workforce have some form of disability, yet not effecting their ability to perform their role. DOS also employs students who are from poorer rural/provincial communities.

14 Your concerns are our concerns Quality We have a skilled professional team, equipped with reliable support systems to carry out all types of BPO activities. Our Quality Management System ensures standard performance that is equivalence to International Standard ISO 9001:2000. Confidentiality Internal codes of conduct, agreement with our staff and monitoring systems ensures that all processes and information is kept confidential. Security DOS uses secure communications to transfer all information and all data is encrypted. We use a variety of security technologies and procedures to help protect information from unauthorized access, use, and disclosure. For example, we have security log in/out protocols, firewalls, limited printing by authority, limited system access by authority, and facilities located in controlled location. Price Our competitive price for high quality and reliable services is best in the region.

15 (There are more people with disabilities not included in this photo)

16 Thank You Contact: Office: #23 KT Tower Suite 703, St. 112, Phsa Depo, Toulkork Phnom Penh, Cambodia