GREAT EASTERN TECHNOLOGY BPO / ITES

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1 GREAT EASTERN TECHNOLOGY BPO / ITES

2 BPO/ITES About Great Eastern Technology 1 IT Enabled Services 2 Outsourcing to Great Eastern Technology 3 Core Values & Differen ators 4 BPO Por olio 5 Physical & Data Security 6 About The Group 7 Key Management Personnel 8

3 About Great Eastern Technology Great Eastern Technology combines world class Technology, Process Skills and Expertise to meet the client's requirements round the clock assuring business as usual. Great Eastern Technology Pvt. Ltd. is located at We proudly boast of our inviolable foundation the hub of East India's business community made up of very strong Financial Background, Kolkata, West Bengal and was incorporated in years of Business Knowledge and a never August The company was formed with ending Thrust for Excellence. the vision of providing cutting edge, innovative and affordable IT Enabled solutions. Great Eastern Technology is an IT-enabled and Business Process Outsourcing ser vices provider, which is perfectly poised to provide Great Eastern Technology is a part of a group integrated solutions, Customer Lifecycle, of companies which has been in the business Back-office Lifecycle Management, IT of Iron & Steel and Real Estate for the past 20 outsourcing ser vices and outsourcing years. The groups operations span a multitude solutions to many of the local and of locations throughout India. After achieving International companies in a wide range of significant dominance in their verticals the industries including retail, insurance, group has combined its unparalleled business mortgage, banking and financial services, acumen with its desire for constant growth healthcare, telecommunications, technology, and diversification to form Great Eastern travel and hospitality. Technology Pvt. Ltd. 1

4 IT Enabled Services Great Eastern Technology is poised to provide Voice, F&A, KPO and IT enabled services in a safe, secure and efficient manner. We can support Clients' across the Globe in the fields of Finance & Accounts Services (F&A), Customer & Technical Service, Digitization, Market Research & Survey (KPO), Data Transcription & many more. drastically Data Processing, Document Handling or Call increased over years. It is more being Centers. Outsourcing helps organization to recognized not merely as a tool of cost focus IT Enabled Services has on developing its core business. Outsourcing integrates all the tasks that are not reduction but is also being considered as a part of the organization's main line activity or management tool for achieving higher core process and streamlines business processes organizational effectiveness. by improving operating performance, increase IT Enabled Services is a revolutionary IT efficiency, productivity and control cost in order offshoot which can look after all outsourcing to help management better focus on increasing needs whether it's Customer Relationship sales and market share, developing new and Management (CRM), Finance & Accounting improved products and enhancing customer services, service and satisfaction. Transcription/Translation services, An organization can undergo the following benefits by outsourcing their processes: Gain a competitive edge Increase flexibility & capacity Enhance overall performance Improve customer satisfaction Manage security, privacy & risk Increase market share & revenues Improve productivity & operating efficiency Control cost through significant reductions Better process maturity & resource flexibility 2

5 Outsourcing to Great Eastern Technology Great Eastern Technology has one of the most advanced and robust infrastructures in the industry, enabling us to provide our clients the benefit of 99.9% uptime on a 24*7 basis. We offer a wide spectrum of high quality, As an ITES customized solution provider, time bound & cost effective IT enabled Great Eastern Technology brings a wealth services to organizations globally through of experience to both local as well as the offshore facilities available in India. global clients. We offer a variety of voice Outsourcing to Great Eastern Technology and non-voice IT enabled services that are completely eliminates the costs of specifically tailored to meet the needs of recruiting, hiring, training and payroll the outsourcing industry. Our aim is to taxes. You don't have to deal with the stress establishing Great Eastern Technology as of finding and hiring new people or one of the forerunners in the outsourcing reducing your work force when they aren't industry in India, we are positioning needed. Additionally, our strong foothold ourselves to be the ITES Service Provider of in IT Solutions and Training enables us to choice in the region and globally. offer end-to-end solutions to our clients across the globe. 3

6 Core Values & Differentiators Great Eastern Technology has an superior advantage over its competitors in all respects of its operations, be it the Bleeding edge of IT hardware or the Leading edge in personnel management and training. Strives for excellence accountability & credibility Shows transparency in all dealings Makes objective decisions that are impartial & unprejudiced Does not compromise on ethical values Recognizes its employees as the foundation of its success Constantly surpasses the client's expectations Reflects upon own experiences for continuous learning & growth Strives to improve by seeking feedback from others Actively fosters the vision, mission & values of the organization Leads by example through personal Great Eastern Technology has built its value proposition as a client partner rather than a service provider with the ability to provide customized delivery solutions based on the client's requirements and enabling process improvements using industry benchmarks and standard quality processes. Listed below are few differentiators. We recruit from a rich pool of talented, Integrated IT & BPO delivery model energetic and ambitious personnel who Our management team has extensive are keen to be part of the growing experience of transitioning global success of Great Eastern Technology. business processes to India and running effective service operations We have one of the best learning and for global organizations. training facilities in the industry to train our work force. 4

7 BPO Portfolio We provide hybrid services to unlock business value by applying proven process methodologies and business excellence frameworks to significantly reduce costs, enhance effectiveness and optimize business processes. Great Eastern Technology is an end-to-end outsourcing provider with an extensive portfolio of services to offer. Customer Care Finance & Accounting Inbound Customer Service & Technical Support Billing Generation & Maintenance Banking Accounts Payable Payments, Loans & Mortgage Billing Helpdesk HR Services Sales Support E-Commerce Support Collections Internal Services Helpdesk Accounts Receivable Collections Human Resources Payroll Processing Employee Database Management NSSF Management / Fund Management Balance Sheet Tracking & Maintenance Quick Book Accounting Banking Sales Pramote/Appointment Setting Chat, ing, Fax Services Knowledge Services Market Research / Survey Market & Demand Analysis Data Mining Order Management Order & Lead Generation Research Order Acceptance & Maintenance ITES Consulting Order Processing Lead Generation Data Related Services Data Entry, Verification & Validation Data Scrapping Data Conversion Web Services Web Designing Online Sales & Marketing Supporting e-commerce Transactions 5 Procurement Vendor Authorization Procurement, Purchasing & Payment Services

8 Physical & Data Security Great Eastern Technology ensures high physical security for its premises, employees and also for the intellectual business solely be the property of client. Non-Disclosure agreement will be signed to protect client data by all employees & will be followed with all due regards. Pre-crisis security measures taken at different levels in the organization: System based security measures: All systems will be password protected Employees will be working on a secluded USB ports will be disabled on all section so as to enforce that all these machines measures are implemented Restricted internet access to protect the Agents who handle financial information confidential data from sending out of the will be placed closer to the supervisor office work stations for constant monitoring Physical & premises security measures : CCTV Cameras with remote access World class fire & alarm services connected to monitoring our vendor central security desk Security check for all employees at the Security enabled premises with biometric entrance fingerprint access control for production area, Mobile phones, PDAs, Bags, Pens & Papers Tech & Server rooms not allowed inside the office Post-crisis security measures: Client SLA followed Contracts signed with HR driven is investigation done & details are clauses on ensuring data security submitted to client on action points Insurance on data security considered to be Recommendations taken based on work volume management for further action 6 also sent to

9 About The Group Great Eastern Technology is part of a group of companies which is at the forefront of Iron & Steel and Real Estate Business. The group has a robust and ever growing financial foundation. Great Eastern Technology Pvt. Ltd. came into existence when the young directors of a vastly successful group of companies, which have been in the Iron & Steel and Real Estate Business, found the urge to expand the groups offerings and to conquer new avenues of success. Following are some of the companies that form the group and their financial facts. M/s. Satyam Iron & Steel Co. Pvt. Ltd. Turnover ( ) - INR Cr. USD Mn. M/s. Satyam Smelters Pvt. Ltd. Turnover ( ) - INR Cr. USD Mn. M/s. Manbhum Ispat Pvt. Ltd. Turnover ( ) - INR Cr. USD Mn. M/s. Baba Strip & Tubes Ltd. Turnover ( ) - INR Cr. USD Mn. Combined Group Turnover ( ) INR Cr. USD Mn. 7

10 M/S GREAT EASTERN TECHNOLOGY PVT LTD 20B, British India Street, 9th Floor, Kolkata

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