Business Prospect Call 1 ST STEP (revised April 2012)
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- Marjorie Scott
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1 Business Prospect Call 1 ST STEP (revised April 2012) Call your Prospect immediately after you receive advice (check how much information / videos they have seen. Have a team member on the call if possible.) If they have reviewed the on-line information you can read the entire script to them, otherwise you will make an appointment to do that after finding out more about them. Hello, can I speak with, please Hi, This is from Prosperity Central and the Work From Home Program How are you?... You recently registered on our website to find out more about earning extra income Working From Home I am calling to introduce myself (and some of our TEAM) and to ensure you can access that information Are you free to speak for a minute or two now? You are, Great! What I/we would like to do first, is ask you a few questions and then explain part of our work from home program to you Ok? Great! 1. First, what specifically attracted you in our Flyer or Advertisement? Money, freedom, home based? 2. What is your employment Background? Are you working at the moment? 3. Have you ever owned your own business before? (You do understand we are offering a Business Opportunity here & NOT a Job?...) Great! 4. What suburb are you living in? Are you married? Family? Also what is the origin of your family name (if appropriate)? 5. What level of investment would you be willing to make when you find the right business opportunity? 6. Are you aware of the tax advantages of owning your own home business? Yes, there are substantial advantages and your accountant can clarify that for you. I'm not an accountant. Great, this business will be perfect for you! (Tell your story without mentioning the word Herbalife) You will either complete the call with the next two paragraphs if the prospect hasn't seen any information on your website yet, or go on to do a sign up script if they have seen some information,and they are able to speak for 25 minutes now. Please have a look at the short videos on my website. There is a video about the phenomenal success of the Home Business industry especially with our plug and play Prosperity Central system, a video about our industry and one about our company.
2 I'll send you a quick with a link back to my site, but now let's make a time when you can speak for SAY 25 TO 30 MINUTES and I will fill in the gaps, answer any questions you have and help you get started if that's what you want to do. What time would work tomorrow, or later today? Make an appointment within the next 24 to 48 hours. Make it clear this is a professional appointment and request they call if unable to make it so you can reschedule. If your prospect has been through the on-line information and has 25 to 30 minutes free now Okay, please grab a pen and paper so you can take some notes and I'll go through an outline that should answer your questions for you, about our company, products, how we make money everyday and how you can expand your business nationally and internationally. I will also go over everything about our training systems and how to get started. I see that you have already watched the Getting Started / Our Company / About Me / Our System pages. Now, how much do you understand about who we are and what we do? Listen... What do you know about Herbalife International in particular? Listen to their answer and understand that 90% of what people have heard is opinion, and only 10% is FACT. Some people know of Herbalife, may have even been involved in the past when we were much smaller, less professional company, and others have never heard of us. Here are some of the facts: Herbalife International started in 1980 as the result of a personal tragedy. Mark Hughes mother lost her life through the misuse of prescription weightloss tablets that are now banned in United States and still sold in many other countries, including Australia. We are listed on the NYSE and currently one of the top ten cashed up companies even while the rest of the world is suffering a recession. We now do business in 81 countries around the world. Our products are safe for everyone to use, including babies and elderly people, pregnant and lactating mothers. Essentially our products are leaves, berries, nuts and twigs ground up into a from that your body recognises and can digest very easily. We have over 100 million very satisfied customers. Our Medical Board has over 40 of the world's top doctors, including our own Nobel Laureate, Dr Louise Ignarro. Our CEO and Chairman is Michael Johnson who was previously the President of Walt Disney International and responsible for their branding. He is now doing the same with Herbalife International and we sponsor some of the top sportspeople, and sporting teams in the world including David Becham and LA Galaxy (just signed another 10 year sponsorship), Lionel Messi and BC Barcelona and more.
3 Under Michael's leadership we have grown at double digit growth for the past seven years, and last year by an amazing 22% globally. And we are just getting started. In his first year in business Mark Hughes turned over $2million of product from the boot of his car. In his second year, with help from some friends he did $10million dollars worth of business and then an amazing $500million after just five years. In 2011 we turned over $5.4 billion, and now we have plans in place to reach ten billion, and possibly even $30 billion this decade. Part of the reason for our phenomenal success is that we have combined three of the fastest growth trends in the world today: 1. The Wellness Industry, which is now becoming one of the world's multitrillion dollar industries and growing faster than ever before throughout Australia, Asia, the Americas and Europe. 2. The home business industry again, more people today than ever before are looking for a legitimate way they can earn an income working from home, either part-time or full-time. 3. The massive growth of the internet. Our Prosperity Central system allows us to do business from where ever we are, as long as we have access to the internet, & it's fantastic. I don t know about you, but the runs are on the board, and I am thinking what if they are only half way right with the massive growth forecast? Either way, there is going to be a lot of money made by those people who take action. You might be thinking How are they going to take the sales to $10 Billion and on to $30 Billion? The easiest way to predict the future is to look at the past. And, in 1992, Herbalife International introduced a new product called Thermojetics, a herbal energy tea. At that time, they were doing $150 Million in sales and from that one product; they hit $1 Billion a year in sales just 4 years later. During that time, there were hundreds of millionaires made. Part of our commitment is to develop new blockbuster products every year so we stay number 1. To do this we have an entire wing on the campus of UCLA in memory of Herbalife s founder Mark Hughes, it s called the Mark Hughes Cellular Molecular Research Facility, and that's where Dr. Lou Ignarro and the top scientists in the industry work around the clock to develop and enhance our exclusive products. Let me tell you about a couple of new products they have recently produced. One NEW product we received here in Australia/NZ is a targeted weight loss product called Chitosan. As you know 66% of the Australian / NZ population is overweight. The problem is still getting worse with 80% obesity predicted in Australian adults by There is a huge problem and this is a huge industry. Just one gram of 'Chitosan' will absorb up to 100 grams of saturated fats from the food you eat or from your blood stream, helps lower cholesterol and cravings.
4 You can now enjoy all your favorite foods, even pizza and fish n chips and still maintain a healthy weight. No one else has an effective weight loss product that is totally natural. In the US and many other countries we have a NEW range of sports nutrition specifically targeted at the amateur and professional athlete. It is called 24 Or 24 Hour Athlete. Every athlete will benefit from these new products. You can see we have positioned ourselves in the right industry, with the right products and taken advantage of the fastest growth trends. We also needed to find an easy way to market our products and build a sales team around the world while working right from home. We have 2 ways of doing this. One is without the Internet, and one is by using the power of the Internet. Or, you can do a combination of both. To make growing your business easy we have partnered with an on-line marketing system and back office called Prosperity Central. Prosperity Central is amazing. It provides you with a website to help you grow your business. Right now, while I am talking to you, there are people just like you visiting my website, and wanting to work from home part-time or looking for a new full-time opportunity. Prosperity Central also includes an on-line training and support system designed to empower you and your business, it's a step by step system that helps you set up your new business for success. As people visit your web site they will watch and listen to presentations on the products and the business. The website is designed to capture your prospects name, and telephone number so you can follow them up with or telephone with your business mentor until you are confident on your own. And, it doesn t matter what country they re in because you are licensed to do business in over 80 countries around the world. All of this has no value to you unless we teach you how to use it. You remember we mentioned the FREE BONUS one on one coaching with me as your team leader and business coach or mentor? This BONUS mentoring would cost thousands of dollars if you had to pay for it separately. My job is to help you succeed (prospects name), and although it s your own business we work very much as a TEAM, so you re not in business on your own. One of our friends says... Together we are better. Training doesn't stop there either. We have a full days training each month called a Success Training Seminar, a bit like your own company Board Meeting. This happens in most major centres and capital cities,. As your business grows you will be invited to participate in weekly Focus Group trainings. On top of that there is 24-
5 hour online training available via the Herbalife website ( and specific trainings are available on your Prosperity Central system. That is all we do, and the business is booming people are getting rich. But, not everyone gets started wanting to make millions. Most people are just looking for away to make an extra $500 to $1000 a month working around their current schedule. What we see happen is when they get to that, they say, maybe I can get to $2,000 to $3,000 a month, Then they get that, and the next thing you know, they are making $4,000 to $5,000 a month or more. (prospects name) what specific area of your health you would like to improve? Are you interested in sport or exercise? To be your ideal weight would you like to gain muscle mass, or lose weight? Or do you just want some extra energy and perhaps tone up? (Wait for the answer, and discuss share your Herbalife product STORY and get your new distributor who is on the call with you to share their results too.) Here is the point people get exciting personal results using these products, and whatever level of health someone is currently experiencing they can achieve a higher level of wellness using these products. And, from their results they get confidence, conviction, and excitement, which will result in a more profitable business for you. Does this make sense? Okay, now here is your next step. We have a number of 'start-up' packages that put you in business right now. There is one to suit every budget The first package is also our most popular package called the Advanced Business Pack. In Australia it is a $ investment. In this package you will receive your registration with Herbalife. This allows you to operate in all 80+ countries and gives you the ability to start making money immediately. Also, you will need this registration so Herbalife knows where to deposit your money! You will also receive 4 training manuals from Herbalife and two DVDs about the products and the business. This Business Pack contains around $350 worth of nutritional products for you to personally experience. Once you experience the products you ll understand how simple the business is. Our second package is called a Nutritional Business Pack at $ investment in Australia. Identical to the above except it contains $180 worth of nutritional products for you to experience. Our third package is the Mini International Business Package at $ investment containing all the business and training information but only samples of the nutritional products. In each of these packs there may also be a FREE Training Ticket to one of our live Success Training Seminars that we have all over the country once a month. You will be able to learn from the people who are already earning $3,000, $5,000 and $10,000 a month and more. At this training you will see a much bigger picture of
6 our company, and will become crystal clear on your plan of action. We will give you all the details on the training nearest you as the schedule unfolds in fact the next training in your area is... We will be working with you on a daily basis, or as needed to help you achieve your goals! Which Business Pack do you want to get started on...? Each package puts you in business immediately (now be quiet provide a space for your prospect to step in and join you in business.) They choose a pack Make sure you have your Business Package Purchase page open so that you can take the order, OR take their credit card details and process it yourself. Great. How would you like to pay for that? We accept Credit Card, Paypal, Cash or Cheque Paypal or Credit Card is easiest and can be done securely on-line. (now be quiet provide a space for your prospect to step in and decide how they wish to pay.) They tell you how they will pay Complete the Paypal / Credit Card transaction (can be done on-line if you have Paypal setup) or make alternative payment arrangements Excellent, now we need to choose the two ShapeWorks Formula 1 (Pure Food) flavours we recommend you start with the French Vanilla plus one of the other flavours, Dutch Choc, Berry or our new flavour Cookies an' Cream. Which flavour would you like? (check what flavours are available in their country by going to and selecting the country) We ll ship that out (today/tomorrow) by priority mail / OR direct from the warehouse. Let s see, today is so you could receive it by (3 to 4 days from date of mailing). As soon as your Package arrives TXT/CALL ME so that we can arrange a time when I can go over your package with you, and complete Call1 (we have four training calls to go through in the next seven to ten days calls are available on We will go through each of the products and start your business training. Ok, let's make sure that I have your correct mailing address verify on your Prosperity Central System. I ve got (verify address). Is that correct? Great. Are you EXCITED? I am excited, and I look forward to helping you succeed.
7 YES: Great! Welcome to our team and welcome to Herbalife International! I look forward to working with you and once again congratulations! We will talk again soon on (Date and time) Remember, when your business pack arrives it is very important to follow the instructions and we'll go through it together so call me as soon as it arrives, OK. SOME COMMON OBJECTIONS YOU MAY HEAR I need to talk to my spouse. Excellent! Are they going to do the business with you? Have they gone through any of the preliminary information with you? For sure we want them to have all the same information that you do. Are they there right now? What I can do is go through the same information with them that I just went through with you (the Sign Up Script). No, they re not home right now. When do they get home? Great! (Set an appointment 10 minutes after that time when YOU WILL CALL THEM.) I don t have the $money. No problem! I totally understand. We ve all been there. We all got started because we needed to make more money. We are not looking for investors, we need people who want to work. Let me ask you this... Is it just, the money holding you back, or are you really not all that interested? I m really interested, I just don t have $money. Great, When do you think you will be able to get the funds together to get started? Great! When you have everything worked out and are ready to get started, you have my number. Give me a call and I ll help you get started. How do I get customers (or anything else that asks how this business works)? What s really great about this process is that everything is step by step and there is always a next step. My job in all this is to take you by the hand and walk you through the steps. You are not going to be going door- to-door or making cold calls out of your phone book. Everything is designed to help you attract interested people who will call you about the products or the opportunity. We are going to start developing your business plan on the second day you have your package. My goal is to get your phone ringing with people who want the opportunity and the products within the first 3-4 days after receiving your package so you start making money almost immediately. At this point, I don t know how you are going to set up your business. We have more than 17 different ways to let people know you have a business. There is something there for every personality type. There is something there for people that have time and no money and something there for people who have money and no time. You ll
8 find something there you would be interested in doing. Once you pick and choose what you want to do, we plug you right into the system. At that point, you aren t making anything up. All you have to do is go out and do it. IMPORTANT NOTE: The point in their next step is to get their International Business Package and onto the products the products are the star of the Herbalife business. You do not train them now. This is still part of the screening process. Other people need your time so spend your time with those that have already committed to getting started. If they ask more or other questions, be as vague as possible while still answering their question. They either need to get started or NEXT! Bring it back to everything is step by step and their next step in the process is to get started.
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