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1 1 Productivity & innovation productivity & innovation

2 Innovating for the future Productivity management is a journey of continuous improvements involving employees at all levels. Cost and quality are the standards to be in the game but no longer sufficient to sustain competitiveness. Instead, firms must now innovate relentlessly to achieve breakthroughs in productivity to thrive in a rapidly changing world. Proactive steps must be taken towards preparing employees for the challenges that lie ahead. This involves upgrading the skills of employees so they can contribute in a productivity and quality-driven environment. fast 4facts MORE THAN 25% the a 360 o TO PRODUCTIVITY Delivering productivity is not just about better technology. It s about a 360 o approach to spur innovation and embed productivity into manufacturing processes, from adoption of technologies to better manage their supply chains to the optimisation of workflow. Singapore s manufacturing sector accounts for more than 25% of Singapore s GDP. Fuelled by strong global demand, and continual innovations in manufacturing processes, future for manufacturing is bright. approach UPSKILLING KEY TO PRODUCTIVITY Enhancing manufacturing excellence is viable through training and upgrading of workers, developing and adopting new technologies and ensuring operational excellence. With the focus on productivity and innovation, Singapore is positioned for a new phase of growth in manufacturing, and as a viable base for international and local companies to springboard into opportunities in Asia. Manufacturing as a key development strategy As Singapore moves ahead to become a globalised, entrepreneurial and diversified city, a key development strategy is to upgrade manufacturing sectors by improving cost competitiveness, empowering the workforce with relevant skills, and developing new capabilities. 2 Productivity & innovation 3

3 COURSES SMa Centre for Corporate Learning SME Qiang (Quality Initiatives to Assist, Nurture and Grow) WSQ Certified Productivity & Innovation Manager (CPIM) SME Qiang is a suite of WSQ modules bundled with a Productivity Improvement Project, and its training modules are tailored specifically to SMEs management and their workforce needs. Senior management will be able to acquire productivity concepts and knowledge, while workers identified to be productivity agents within the SMEs will learn about implementing Lean Six Sigma concepts through a Productivity Improvement Project under the guidance of Black Belt Consultants. These productivity change agents will also learn to sustain the companies productivity drive by setting up a productivity framework within each company. The Workforce Skills Qualifications (WSQ) Certified Productivity & Innovation Manager (CPIM) Programme is jointly developed by the Singapore Workforce Development Agency (WDA) and Singapore Manufacturers Federation (SMa) and is targeted at professionals, managers and executives (PMEs) in any sectors. To meet the objective of the national productivity drive to raise productivity growth by 2 to 3 percent over the next ten years, this programme is designed for key personnel identified by their organizations to be trained and developed as change agents or Productivity Champions in their respective companies to increase productivity. WSQ Manage Productivity Improvement to Achieve Business Objectives WSQ Implement Lean Six Sigma Productivity Improvement Project WSQ Plan & Implement Productivity Framework A WSQ Statement of Attainment (SOA) upon successful completion and assessment of each training module. To be advised by Training Provider depending on course modules. Fax: Website: WSQ Certified Operations Professional Implement Business Process Reengineering Implement Lean Six Sigma Implement Enterprise Productivity Improvement Project WSQ Certified Productivity & Innovation Manager for trainees who have completed all 4 modules To be advised by Training Provider depending on course modules Fax: Website: Mr Jimmy Phee, Senior QA Engineer, add-plus electronic pte ltd APPLYING KNOWLEDGE FOR A NEW LEVEL OF PRODUCTIVITY The SME QIANG programme has enabled the team to apply knowledge of Lean Six Stigma in our daily work processes and thus, boosting the company s productivity DEVELOPS PRODUCTIVITY CHAMPIONS We have embarked on the WSQ CPI Manager programme to train our managers to be productivity champions to be able to continuously look into improving our manufacturing as well as business processes to achieve productivity growth. Ann Lee, Director of Ei Corporation Pte Ltd, Graduate of WSQ CPIM Course 4 Productivity & innovation Productivity & innovation 5

4 Singapore Institute of Manufacturing Technology (SIMTech) *CET Centres & Programme Partners WSQ Operations Management Innovation (OMNI) Programme WSQ Certified Operations Specialist (COS) This Operations MaNagement Innovation (OMNI) Workforce Skills Qualifications (WSQ) Programme is a joint initiative by the Singapore Institute of Manufacturing Technology (SIMTech), a research institute of the Agency for Science, Technology and Research (A*STAR), and the Singapore Workforce Development Agency (WDA). The objective of this programme is to train key personnel engineers, managers and senior staff of companies to be technology innovators to achieve manufacturing excellence. This is accomplished by promoting the use of operations management techniques and technologies that support a company s strategy. This will ensure that operations improvement are both effective (aligned to company s strategy) and efficient (achieve productivity gains). Understand Operations Improvement Fundamentals Improve Operations using the OmniMethodology (on-site mentorship) Develop Action Plan using the OmniMethodology (on-site mentorship) The Certified Operations Specialist programme offers a systematic pathway that aims to equip the workforce with vital industry skills and knowledge to enhance competency, increase operational productivity and professionalism within the industry. The certification equips participants with essential productivityenabler tools and foundational skills which are portable across the manufacturing industry as well as to the operations and technical jobs in other industries such as the logistics, services, retail and real estate maintenance and management industries. Apply 5S Techniques Apply Quality Systems Apply Teamwork in the Workplace Apply WSH Policy WSQ Certified Operations Specialist (COS) 1. A WSQ Statement of Attainment (SOA) upon successful completion and assessment of each training module 2. Trainees may top up with 2 modules in the 2 modules in the WSQ Graduate Diploma in Manufacturing Operations Management (MOM) to be awarded the full qualification Three-month part-time course covering all three course units Classroom training consists of 10 half-day sessions, conducted over a three week period Mentorship consists of both scheduled and ad-hoc supervised sessions at company and SIMTech, over a period of 2.5 months 70 hours NTUC LearningHub Pte Ltd (LHUB) Tel: Website: Electronics Industries Training Centre (ELITC) Tel: or Website: LIEW KIM PENG, SENIOR OPERATOR, MITSUBISHI CHEMICAL INFONICS PTE LTD, GRADUATE OF WSQ COS COURSE Singapore Institute of Manufacturing Technology (SIMTech) Contact Person: Mr Ma Bin Tel : Website: THE 5S TECHNIQUES The benefit of attending the course is that it can show me the link between 5S, Quality Procedures, Teamwork and Workplace Safety. In the past, I would always be organised in my work, so that everything is neatly in place and efficient. After the course, I am now aware that it is also important for maintaining the quality of our finished products too. The fours areas are closely connected with each other. * Website: Singapore Institute of Materials Management (SIMM)* Tel: Website: Singapore National Employers Federation (SNEF)* Tel: Website: SSA Consulting Group* Tel: Website: *For company-sponsored trainees only 6 Productivity & innovation Productivity & innovation 7

5 COURSES *CET Centres & Programme Partners *CET Centres & Programme Partners WSQ Certified Operations Professional (COP) WSQ Certified Associate Operations Executive (AOE) The Certified Operations Professional programme offers a systematic pathway that aims to equip the workforce with vital industry skills and knowledge to enhance competency, increase operational productivity and professionalism within the industry. The certification equips participants with essential productivityenabler tools and foundational supervisory and managerial skills which are portable across the manufacturing sector, in line with broadening the horizontal competencies of T-shaped PMEs. The Certified Associate Operations Executive (AOE) programme is targeted at both new and experienced professionals, managers, and executives (PMEs) within the manufacturing and service-related industries. As a further progression from Certified Operations Professional (COP), AOE aims to provide PMEs with key managerial skills, competencies and knowledge in the areas of project management, quality management, business process improvement, and people management. Supervise Teams at Work Supervise Work Improvement Processes Supervise Quality Procedures Supervise Workplace Safety and Health Practices Manage Quality System and Processes Apply Project Management Skills Manage Process Improvement Apply Management Level Planning Skills WSQ Certified Operations Professional (COP) WSQ Certified Associate Operations Executive (AOE) 80 hours 111 hours (including assessments) NTUC LearningHub Pte Ltd (LHUB) Tel: Website: NTUC LearningHub Pte Ltd (LHUB) Tel: Website: Electronics Industries Training Centre (ELITC) Tel: or Website: Electronics Industries Training Centre (ELITC) Tel: or Website: * Website: Singapore Institute of Materials Management (SIMM)* Tel: Website: * Singapore Manufacturers Federation (SMa) Website: Singapore Institute of Materials Management (SIMM)* Tel: Website: Singapore National Employers Federation (SNEF)* Tel: Website: Singapore National Employers Federation (SNEF)* Tel: Website: SSA Consulting Group* Tel: Website: *For company-sponsored trainees only *For company-sponsored trainees only 8 Productivity & innovation Productivity & innovation 9

6 NTUC LearningHub Nanyang Technological University Centre for Continuing Education (NTU-CCE) WSQ Certified productivity & innovation specialist (CPIS) WSQ Establish Lean Six Sigma The Workforce Skills Qualifications (WSQ) Certified Productivity & Innovation Specialist (CPIS) Programme is jointly developed by the Singapore Workforce Development Agency (WDA) and NTUC Learning Hub and is targeted at operational-level workers such as technicians and backroom administrative staff in the manufacturing industry and front-line sales personnel in the service industry. This Lean Six Sigma course focuses on process improvement through waste elimination and variation reduction. The applications of tools are not restricted to manufacturing or engineering processes. It could also be applied to transactional process in Human Resources, Finance or Customer Services. Customer Services, for productivity and innovation gain in their organization. Perform Basic Productivity Practices Apply Innovation in the Workplace Apply 5S Techniques Apply Continuous Process Improvement Techniques Apply Quality Systems WSQ Certified Productivity & Innovation Specialist for trainees who have completed all 5 modules To be advised by Training Provider depending on course modules. NTUC LearningHub Manufacturing Training & Assessment Centre (MTA) 18 Boon Lay Way TradeHub 21 # Singapore Tel: Web: IMPROVED FOCUS ON PRODUCITVITY We just ask the managers to think and come up with some ideas, discuss with their own department personnel, and it s not formalised. So with this formal programme, we will bring them the knowledge and hopefully they can think better and be more focused on what we re trying to achieve at the productivity level. Goh Chan Peng, CEO, Beyonics Technology, Graduate of WSQ CPIM Course Establish Lean Six Sigma WSQ Establish Lean Six Sigma 4 ½ days, 9am-5pm Tel: Fax: Website: SIA Engineering Company Ltd WDA-SIAEC LEAN Productivity Enterprise Development Programme The WDA-SIAEC LEAN Productivity Enterprise Development Programme is jointly developed by SIA Engineering Company (SIAEC) and the Singapore Workforce Development Agency (WDA). Participants will be guided to develop and implement productivity and business innovation initiatives at their workplace. Apply 5S Techniques Apply Quality Systems Apply Teamwork in the Workplace Apply LEAN Thinking in the Workplace Apply Basic LEAN Techniques in the Workplace WSQ Certified Productivity & Innovation Specialist (LEAN Management) The programme covers 3 phases of 7.5 days. Mr Jordan Koh Tel: Productivity & innovation Productivity & innovation 11

7 COURSES Nanyang Polytechnic (NYP) Singapore Institute of Manufacturing Technology (SIMTech) WSQ Specialist Diploma in Productivity Management (Manufacturing) WSQ Graduate Diploma in Factory Visibility and Control The WSQ Specialist Diploma in Productivity Management (Manufacturing) is the first in the Manufacturing Industry which is technology driven, with emphasis on skills training in advanced manufacturing processes. This includes rapid tooling technology, Computer-aided advanced manufacturing technology, manufacturing information systems, advanced automation systems and other advanced manufacturing techniques which are vital for productivity. This programme is offered on a part-time basis includes a practicum that primarily aims to train key staff of companies to become Productivity Managers to drive continuous productivity improvement activities within their organizations. Trainees will be equipped with the knowledge to design action plans through the use of advanced manufacturing technologies, adoption of lean manufacturing systems, implementing productivity improvement measures and monitoring the implementation progress and results. Manage Productivity, Measurement and Change Manage Productivity Improvement Techniques and Systems Manage Lean Manufacturing for Productivity Improvement Manage Advanced Manufacturing Technology Manage Productivity Improvement Project The Graduate Diploma course is designed to provide both the fundamental and practical knowledge in the application of manufacturing execution and control technology for improving shop floor productivity and efficiency. Specifically, participants will be trained on the application of manufacturing execution system, supervisory control, real-time track and trace, advanced process monitoring and optimization with advanced data mining, and predictive machine health monitoring with advanced diagnostic and prognostic techniques. Common Core: Manage Manufacturing Execution System (MES) Design Human-Machine Interface and Supervisory Control Implement Real-time Track and Trace System (RTT) Specialisation Elective: Implement Manufacturing Data Mining Techniques Develop Machine Health Monitoring Techniques 1. WSQ Statement of Attainment (SOA) upon successful completion and assessment of each training module 2. WSQ Graduate Diploma in Factory Visibility and Control will be awarded upon completion of all 5 modules PE WSQ Specialist Diploma in Productivity Management (Manufacturing) 1 year part time for full Diploma 300 hours (9 months) Connie Ng, SIMTech Course Enquiries Mr William Ho Tel: Application Enquiries Professional Development Centre Tel: Online Course Application THE IMPORTANCE OF MANAGING TRANSITIONS Through the projec-phase of the WSQ CPIM Programme, Advanex has met its sales target and achieved 60% increase in labour productivity and an improvement in output result of 64%. The course has made us think out of the box and realise the importance of managing change when implementing Business Process Re-engineering. Mr augustine Joseph Assistant engineer, advanex 12 Productivity & innovation Productivity & innovation 13

8 Singapore Institute of Manufacturing Technology (SIMTech) PE WSQ Graduate Diploma in Manufacturing Operations Management (MOM) The PE WSQ Graduate Diploma in Manufacturing Operations Management (MOM) is a joint initiative by SIMTech and WDA to provide hands-on training to equip future PE professionals with the basic understanding of the principles involved in the field of MOM. It focuses on the effective planning, scheduling, use, and control of a manufacturing organisation through the study of concepts from industrial engineering, management information systems, production management, inventory management, and other functions that affect the organisation. This programme relates to productivity by providing a holistic solutioning for companies to leverage on the strong networks to facilitate sharing of technology, knowledge transfer, business development and manpower upgrading. Choose 5 of 8: Understand Operations Improvement Fundamentals Improve Operations Using OMNI Methods Implement Action Plan Using OMNI Methodology Enterprise Resource Planning (ERP) Operations Analysis Shop Floor Execution & Control Advanced Planning & Scheduling (APS) Inventory Management PE WSQ Graduate Diploma in Manufacturing Operations Management (MOM) 1 year Singapore Institute of Manufacturing Technology (SIMTech) Tel: Website: About WSQ WSQ, or the Singapore Workforce Skills Qualifications, is a national credentialing system that trains, develops, assesses and recognises adult workers for competencies they need to stay employable. Based on standards developed by the Singapore Workforce Development Agency (WDA) and various industries, WSQ ensures workers acquire skills needed by employers at the workplace. With clear progression pathways, workers can also use WSQ to upgrade their skills and plan their careers. As training and assessment are competency-based, not academic-based, workers have to demonstrate the right competencies before they are certified. Experienced workers however, can receive WSQ certifications without training. WSQ is accessible to all workers, as its entry criteria are skills and knowledge, not formal qualifications. The quality of WSQ is assured by WDA, from the development of competency standards, accreditation of training providers to the award of its qualifications. About WDA The Singapore Workforce Development Agency (WDA) seeks to enhance the employability and competitiveness of our workforce to meet the changing needs of Singapore s economy. Working with industry, unions, employers, economic agencies, professional associations and training organisations, the agency s efforts are targeted at supporting industry growth by building a pipeline of workers through training and skills upgrading, and raising industry standards through enhancing manpower capabilities. 14 Productivity & innovation Productivity & innovation 15

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