Diploma of Business Frontline Management BSB51004

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1 Diploma of Business Frontline Management BSB51004 Qualification: CERTIFICATE IV IN BUSINESS (Frontline Management) Course Hours: 640 General Notes: This training program is a representation of the qualification code BSB51004 taken from the Business Services Training Package BSB01 which should be consulted for full description of requirements. BSB01 is accredited until 30/08/ This qualification is the copyright of The Australian National Training Authority. 2. Further information on this qualification is contained in the training Package available from Australian Training Products Ltd., Tel: (03) Training Packages Aims & Outcomes: This is a training program that leads to the completion of the Business Services Training Package qualification BSB51004.This qualification is designed to reflect the role of first-line managers and/ or advanced technical workers in the industry sector.

This qualification is the copyright of The Australian National Training Authority. 2.

2 About this Course: The Frontline Management Initiative is a nationally recognised and accredited training framework to develop and enhance managerial competencies through focus on practical application and demonstration of competencies within the workplace. This program is designed for Frontline Supervisors or Managers seeking formal qualification. Experienced Frontline Managers or Supervisors may claim formal credit for their existing skills through Workplace Assessment thus reducing their requirement for formal study. Fees & Charges Tuition Fee: $3.20 per nominal curriculum hour or $2.50 per nominal curriculum hour concession Resource Fee: The resource fee covers the cost of the materials/consumables used in each module per semester. This does not include textbooks, and you may need to purchase additional materials. General Information: Campus / Delivery Location On site to be advised Minimum Entrance Requirements Minimum C grade in four accredited Year 12 (E Code) subjects or equivalent Code Unit name Core/elect Hours BSBFLM 501A Manage Personal Work priorities and professional development Core 50 BSBFLM503B Manage Effective workplace Relationships Core 50 BSBFLM505B Manage Operational Plan Core 50 BSBFLM506B Manage Workplace Information Systems Core 60 BSBFLM507B Manage Quality Customer Service Core 50 BSBFLM509B Facilitate Continuous Improvement Core 50 BSBFLM512A Ensure Team Effectiveness Core 50 BSBMGT505A Ensure a Safe Workplace Core 50 BSBFLM513A Manage Budget and Financial Plans within the work team Elective 50 BSBFLM514A Manage People Elective 50 BSBMGT507A Manage Environmental Performance Elective 40 BSBCMN419A Manage Projects Elective 50 BSBCMN416A Identify Risk and Apply Risk Management Processes Elective 40

Experienced Frontline Managers or Supervisors may claim formal credit for their existing skills through Workplace Assessment thus reducing their requirement for formal study.

3 Frontline Management learning guide BSBCMN402A & BSBFLM501B Work Priorities Frontline Management participant learning guide BSBCMN402A Develop work priorities & BSBFLM501B Manage personal work priorities is one of a suite of guides intended for people Frontline Management learning guide BSBCMN404A & BSBFLM511B Workplace learning Frontline Management participant learning guide BSBCMN404A Develop teams and individuals & BSBFLM511B Develop a workplace learning environment is one of a suite of guides intended for people employed in, or aspiring to, frontline management positions who wish to formalise their status with a nationally recognised qualification, the Certificate IV in Business their knowledge and skills in a Frontline Management learning guide BSBCMN410A & BSBFLM507B Customer Service Frontline Management participant learning guide BSBCMN410A Coordinate implementation of customer service strategies & BSBFLM507B Manage quality customer service is one of a suite of guides intended for people employed in, or aspiring to, frontline management positions who wish to formalise their status with a nationally recognised qualification, the Certificate IV in Business (Frontline Management) BSB41004 or the Diploma of Business (Frontline Management) BSB The learning guides assist the participant to assess their existing skills and gain new skills in order to achieve competency. They include exercises, consider this tips, exploration points, evidence records and integrated learning activities which allow the participant to apply their knowledge and skills in a realistic way while helping them to prepare for assessment.

Develop teams and individuals & BSBFLM511B Develop a workplace learning environment is one of a suite of guides intended for people employed in, or aspiring to, frontline management positions who

4 Frontline Management learning guide BSBCMN411A & BSBMGT505A Safe Workplace Frontline Management participant learning guide BSBCMN411A Monitor a safe workplace & BSBMGT505A Ensure a safe workplace is one of a suite of guides intended for people Frontline Management learning guide BSBCMN412A & BSBFLM510B Innovation and Change Frontline Management participant learning guide BSBCMN412A Promote innovation and change & BSBFLM510B Facilitate and capitalise on change and innovation is one of a suite of guides intended for people employed in, or aspiring to, frontline management positions who wish to formalise their status with a nationally recognised qualification, the Certificate IV in Business (Frontline Management) BSB41004 or the Diploma of Business (Frontline Management) BSB The learning guides assist the participant to assess their existing skills and gain new skills in order to achieve competency. They include exercises, consider this tips, exploration points, evidence records and integrated learning activities which allow the participant to apply their knowledge and skills in a realistic way while helping them to prepare for assessment. Frontline Management learning guide BSBFLM403B & BSBFLM503B Workplace Relationships Frontline Management participant learning guide BSBFLM403B Implement effective workplace relationships & BSBFLM503B Manage effective workplace relationships is one of a suite of guides intended for people employed in, or aspiring to, frontline management positions who wish to formalise their status with a nationally recognised qualification, the Certificate IV in Business their knowledge and skills in a

innovation and change & BSBFLM510B Facilitate and capitalise on change and innovation is one of a suite of guides intended for people employed in, or aspiring to, frontline management positions who

5 Frontline Management learning guide BSBFLM405B & BSBFLM505B Operational Plan Frontline Management participant learning guide BSBFLM405B Implement operational plan & BSBFLM505B Manage operational plan is one of a suite of guides intended for people Frontline Management learning guide BSBFLM406B & BSBFLM506B Workplace Information Frontline management participant learning guide BSBFLM406B Implement workplace information system & BSBFLM506B Manage workplace information systems is one of a suite of guides intended for people employed in, or aspiring to, frontline management positions who wish to formalise their status with a nationally recognised qualification, the Certificate IV in Business (Frontline Management) BSB41004 or the Diploma of Business (Frontline Management) BSB The learning guides assist the participant to assess their existing skills and gain new skills in order to achieve competency. They include exercises consider this tips, exploration points, evidence records and integrated learning activities which allow the participant to apply their knowledge and skills in a realistic way while helping them to prepare for assessment. Frontline Management learning guide BSBFLM409B & BSBFLM509B Innovation and Change Frontline Management participant learning guide BSBFLM409B Implement continuous improvement & BSBFLM509B Facilitate continuous improvement is one of a suite of guides intended for people employed in, or aspiring to, frontline management positions who wish to formalise their status with a nationally recognised qualification, the Certificate IV in Business their knowledge and skills in a

workplace information system & BSBFLM506B Manage workplace information systems is one of a suite of guides intended for people employed in, or aspiring to, frontline management positions who wish to

6 Frontline Management learning guide BSBFLM409B & BSBFLM509B Innovation and Change Frontline Management participant learning guide BSBFLM409B Implement continuous improvement & BSBFLM509B Facilitate continuous improvement is one of a suite of guides intended for people employed in, or aspiring to, frontline management positions who wish to formalise their status with a nationally recognised qualification, the Certificate IV in Business their knowledge and skills in a Frontline Management learning guide BSBFLM412A & BSBFLM512A Team Effectiveness Frontline Management participant learning guide BSBFLM412A Promote team effectiveness & BSBFLM512A Ensure team effectiveness is one of a suite of guides intended for people Frontline Management learning guide BSBFLM513A Manage budgets and Financial plans within work team Frontline Management participant learning guide BSBFLM513A Manage budgets and Financial plans within the work team is one of a suite of guides intended for people employed in, or aspiring to, frontline management positions who wish to formalise their status with a nationally recognised qualification, the Certificate IV in Business (Frontline Management)

qualification, the Certificate IV in Business their knowledge and skills in a Frontline Management learning guide BSBFLM412A & BSBFLM512A Team Effectiveness Frontline Management participant learning

Schedule of VET tuition fees 2016 Name of course: Diploma of Business Training Package Code: BSB50215 Delivery location(s): Virtual Campus

Schedule of VET tuition fees 2016 Name of course: Diploma of Business Training Package Code: BSB50215 Delivery location(s): Virtual Campus Delivery mode(s): External via the Virtual Campus The Diploma