Meet Our Team. Mandy Rollins

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1 Meet Our Team We have a long history of delivering great results for our clients. Meet our team of highly skilled and experienced professionals. Mandy Rollins Senior Program Director, Certified Master Change Manager Mandy has led change in organizations for more than 15 years. She is skilled in business model innovation, strategy deployment, and the development of innovative processes, procedures and tools to improve patient care. Mandy is inspired every day by the transformational impact Medtronic PRO CV SM services have on both healthcare systems and patients, especially the ability to empower employees to identify and solve problems effectively, resulting in greater patient access to quality care and improved outcomes. Mandy is experienced in training, coaching, and facilitating process improvement and change management initiatives in the healthcare setting. She has a unique blend of leadership experience, combining change management, continuous improvement, and procedure development in a wide range of functional areas, including global clinical research, R&D, medical education, technical and sales training, and service operations. Mandy has a Master of Public Health in epidemiology from the University of Minnesota, and a Bachelor of Science in health promotion and wellness from the University of Wisconsin-Stevens Point.

2 Angela Benjamin Program Manager, Master Black Belt, Certified Local Change Manager Angie is a certified Lean Sigma Trainer with an InsideOut Coaching certification. Angie has 17 years of Lean Sigma experience and began her process improvement journey as an industrial engineer, during which she was certified as a Six Sigma Black Belt. At Medtronic, Angie has led numerous hospital- and clinicbased process improvement engagements that have raised the standard of care through collaborative problem solving. This project work resulted in sustainable, improved patient experiences as measured by patient satisfaction indicators and economic value outcomes. Angie is passionate about coaching and engaging healthcare teams to work actively in their own journeys to improve the impact on the lives of patients they serve, as well as the operational excellence of their patient processes. In addition to her healthcare work, Angie has led improvement efforts in transactional processes in accounts payable, product replenishment, contracting, customer fulfillment, and supply chain. Prior to Medtronic, Angie worked for a technology and manufacturing company as a Six Sigma Customer Service Leader and as an Operation Research and Management Analyst for a major airline. Angie has a master s degree in manufacturing operations from the University of St. Thomas in Minnesota and a bachelor s degree in industrial engineering from Iowa State University. Heather Bye-Kollbaum Program Manager, Master Black Belt, Certified Local Change Manager Heather has more than 12 years of Lean Sigma and change management experience. She is particularly skilled at motivating teams to drive out waste and improve the

3 experiences of patients in various healthcare settings. Heather has a wide range of process improvement project experiences and has led numerous teams in hospital cath labs, heart failure centers, and device clinic practices. Heather has helped her project teams set and achieve challenging goals, and her work has yielded new key metrics to measure success and the removal of functional silos so that improvements can be sustained. Heather is passionate about empowering teams and simulating improvements so that team members can experience their changes firsthand. Heather is inspired by the specific challenges each customer faces and the unique aspects of each engagement that lead to exciting solutions and results. Heather is also engaged in training, and she co-developed and delivered a unique Lean Healthcare Practitioner course. Prior to her healthcare work, Heather led process improvement engagements for Medtronic transactional and manufacturing functions and has partnered with external suppliers to evaluate processes and facilitate baseline assessments. Heather has a Bachelor of Science in imaging engineering technology from St. Cloud State University in Minnesota. Michael De Georgeo, Ph.D. Program Manager, Black Belt, Adjunct Professor/Lecturer, University of Minnesota Mike is passionate about helping people navigate change, and he is particularly focused on improving the patient experience in hospitals and clinics. Mike has more than 11 years of experience at Medtronic, and he has cross-functional expertise in Lean Sigma, change management, business consulting, human resources, and supply chain. Mike appreciates following a systematic approach to making change by empowering a team of informed stakeholders to address the root causes of operational challenges. Mike brings a global perspective and solid international experience to his work, having managed Lean Sigma process improvements for Medtronic Cardiovascular operations in Galway, Ireland, and

4 through numerous program management responsibilities in Europe and Asia. Prior to Medtronic, Mike worked for seven years as a business consultant at a prominent global consulting firm. Mike has a Ph.D. from the Department of Organizational Leadership, Policy, and Development and a master s degree in education with a specialization in organization development and training, both from the University of Minnesota. Mike has numerous certifications in leadership development, human resources, and training, and he is on the adjunct faculty at the University of Minnesota, teaching organization development. Lynn D. Hennen Program Manager, Master Black Belt, Certified Local Change Manager Lynn is one of the founding members of the PRO CV team and has passion for empowering and coaching teams to make change. Lynn has extensive experience improving hospital and clinic processes for patients in the cardiovascular area. She is particularly focused on the preparation of patients for device implant and in-office and remote device check processes. Lynn has been with Medtronic since 2005 and is an energetic, collaborative leader focused on bringing teams together to solve shared operational challenges. She has a proven track record of generating team engagement. A key to Lynn s success is her ability to connect with leaders and team members from all levels of an organization. Lynn has a Bachelor of Arts from Augsburg College in Minnesota, and additional continuing education focused on coaching, facilitation, and data-driven decision making.

5 Andrew Kinser Senior Program Manager, Master Black Belt Andy has eight years of process improvement experience with Medtronic. He has deep expertise in leading, coaching, and implementing change. Andy is experienced in assessing organizational maturity in continuous improvement. He has partnered with industry groups such as the Lean Enterprise Institute, ThedaCare Center for Healthcare Value, and the Shingo Prize Organization in adapting assessment models to Medical Device manufacturing and Healthcare Provider environments. Prior to joining the PRO CV team, Andy was a Senior Engineering Manager and a site-wide Continuous Improvement Leader at Medtronic. He sees great value in taking a systems view when assessing improvement opportunities and has a track record of achieving process performance objectives by leading teams with representatives from complex value chains. Andy has experience working in quality, customer service, global manufacturing operations, and human resources. Andy has a bachelor s in chemical engineering from the University of Minnesota, and he is currently completing his MBA at the University of Minnesota. Jennifer McCready Program Manager, Black Belt, Certified Local Change Manager Jennifer has eight years of Lean Sigma and change management experience at Medtronic, specializing in healthcare. She enjoys leveraging her firsthand clinical experience to help healthcare institutions gain clarity and sustain meaningful, long-term improvements. Jennifer is experienced in facilitating large-scale process improvement initiatives in hospital procedure labs and EP device clinics, along with many years of experience in

6 remote patient management. Prior to Medtronic, Jennifer spent 12 years on the front line of healthcare as an account manager for a large healthcare system. She has extensive experience in coaching and educating individuals and teams to improve performance and in developing disease management programs. She has a Bachelor of Science in community health from Minnesota State University, Mankato. Nickeyia Morstad Program Manager, Black Belt Keyia has six years of process improvement experience at Medtronic and is currently finishing her Master Black Belt certification. She has led and coached numerous engagements in various functions, including finance, supplier development, supply chain, human resources, manufacturing, clinical, facilities, and IT. Keyia is committed to developing Lean Sigma skills and knowledge in others, and she co-created and implemented the global approach for training new Green Belts at Medtronic. Keyia is an enthusiastic proponent of Lean Sigma and finds it exciting and rewarding to partner with hospitals and clinics on continuous improvement initiatives. Before joining Medtronic, Keyia spent eight years with a consulting firm in various roles and was responsible for data collection, analysis, and change management strategy development. In addition to medical device and healthcare industries, Keyia has consulting experience with utilities, government, and manufacturing organizations. Keyia has a bachelor s degree in business management from Metropolitan School of Business and a business systems certification from Minnesota School of Business.

7 Kim Puleo Program Manager, Master Black Belt, Certified Local Change Manager Kim specializes in improving the patient experience, and she enjoys using her extensive experience in process improvement to reframe complex situations into understandable challenges. With over nine years of experience with Medtronic, Kim has led numerous cross-functional teams through transformational change in device clinics and hospital procedural labs. Leading and coaching healthcare initiatives provides Kim with patientfocused opportunities to develop innovative and meaningful improvements that have provided a streamlined experience for patients while reducing waste and costs for healthcare providers. Kim s passion is coaching, and she enjoys seeing individuals grow in their understanding of continuous improvement, especially when they feel empowered to make change. Prior to her healthcare work, Kim provided IT consulting services with several clinics, managed process improvement projects for financial systems, and worked as a software training specialist. Kim has a master s degree in organizational management from Concordia University in Minnesota, a bachelor s degree in business from the University of Wisconsin-Stout, and an Associate Certificate in Project Management from George Washington University in Washington, D.C.

8 World Headquarters Medtronic, Inc. 710 Medtronic Parkway Minneapolis, MN USA Tel: (763) Fax: (763) Medtronic USA, Inc. Toll-free: 1 (800) (24-hour technical support for physicians and medical professionals) LifeLine CardioVascular Technical Support Tel: (877) Tel: (763) Fax: (763) rs.cstechsupport@medtronic.com UC EN 2014 Medtronic, Inc.